Hire the Best SupportBee Specialists

**Trusted by the same client for over 8 years.** Having long-term client relationships in Remote jobs are earned through consistency, reliability, and results. For more than Eight years, I worked exclusively with a single client, delivering exceptional customer support and becoming a trusted extension of their team. This experience reflects my commitment to providing outstanding service and building lasting customer relationships. Due to company merge i have lost my previous job and currently looking for a full time oppertunity where i can provide my 100% best. I'm a Customer Support Specialist with 7+ years of experience supporting customers through email, live chat, phone, and remote meetings. I thrive on creating positive customer experiences by listening with empathy, communicating clearly, and resolving issues efficiently. My background spans SaaS and e-commerce, where I've handled customer inquiries, onboarding, account support, issue resolution, and technical troubleshooting. I also bring extensive experience supporting Shopify applications, enabling me to confidently assist online businesses and their customers. **What I bring to your team:** * Customer Support (Email, Live Chat & Phone) * Customer Success & Customer Retention * E-commerce & SaaS Customer Support * Help Desk & Ticket Management * Customer Onboarding * Shopify App Support * Knowledge Base Documentation * Technical Troubleshooting & Escalation Management Clients value my professionalism, patience, attention to detail, and ability to remain calm under pressure. Whether I'm handling customer conversations, resolving complex issues, or collaborating with internal teams, my focus is always on delivering a seamless support experience that strengthens customer trust and loyalty. If you're looking for a dependable Customer Support Specialist who will represent your brand with professionalism and care, I'd love to help your business succeed.

Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

💼 𝟱+ 𝗬𝗘𝗔𝗥𝗦 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 | 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 𝗘𝗫𝗣𝗘𝗥𝗧 | 𝗧𝗘𝗖𝗛𝗡𝗜𝗖𝗔𝗟 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 | 𝗩𝗢𝗜𝗖𝗘 • 𝗖𝗛𝗔𝗧 • 𝗘𝗠𝗔𝗜𝗟 Customer support is not just about replying to messages or closing tickets. A good support professional needs to understand what the customer is asking, identify the actual issue, and communicate the right solution clearly. With 𝟱+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀, I’ve worked with customers through Voice, Chat, and Email, handling everyday questions as well as more technical issues, follow-ups, and escalations. I can step into an existing support process, learn your product and workflow, and start handling customers without making things unnecessarily complicated. 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 I can handle the day-to-day conversations that keep your support operation running smoothly: ✔ Email & Live Chat Support ✔ Voice / Phone Support ✔ Customer Inquiries ✔ Ticket Management ✔ Issue Resolution ✔ Follow-ups & Case Handling ✔ Escalations ✔ Customer Complaints ✔ Order / Account Assistance ✔ Customer Retention & Satisfaction I focus on giving customers a clear answer instead of sending them through unnecessary back-and-forth. When an issue needs another team or a higher level of support, I make sure it is properly documented and escalated. 𝗧𝗘𝗖𝗛𝗡𝗜𝗖𝗔𝗟 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 I’m also comfortable working with customers who need help understanding a product, platform, or technical issue. ✔ Technical Troubleshooting ✔ Product & Platform Support ✔ Account & Login Issues ✔ Issue Diagnosis ✔ Step-by-Step Guidance ✔ Bug / Issue Reporting ✔ Technical Escalations ✔ Knowledge Base & Documentation One of my strengths is explaining technical problems in simple language. Customers don't always need a technical explanation; they need to understand what went wrong and what they need to do next. 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗖𝗖𝗘𝗦𝗦 Support doesn't always end when a customer's problem is solved. I can also help with the ongoing customer experience through: ✔ Customer Onboarding ✔ Product Guidance ✔ Customer Follow-ups ✔ Customer Engagement ✔ Feedback Collection ✔ Retention Support ✔ Relationship Management I keep track of conversations and follow-ups so customers don't feel like they have to explain the same issue again and again. 𝗧𝗢𝗢𝗟𝗦 & 𝗪𝗢𝗥𝗞𝗙𝗟𝗢𝗪 I’m comfortable working with help desk systems, ticketing platforms, CRM tools, live chat systems, email platforms, knowledge bases, and team communication tools. I can also adapt to new software and internal processes quickly. Every company has its own way of handling customers, so I’m comfortable learning your workflow rather than trying to force a different process on your team. 𝗪𝗛𝗔𝗧 𝗬𝗢𝗨 𝗚𝗘𝗧 𝗪𝗛𝗘𝗡 𝗬𝗢𝗨 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘 ✔ Professional communication across Voice, Chat & Email ✔ Patient handling of difficult or frustrated customers ✔ Clear and practical problem-solving ✔ Proper ticket and case management ✔ Consistent follow-ups ✔ Accurate escalation when needed ✔ Ability to understand and explain technical issues ✔ Attention to detail ✔ Willingness to learn your product and processes ✔ A professional representative for your customers I take customer conversations seriously because every interaction reflects on the business. My focus is to understand the issue, communicate clearly, and move the conversation toward a solution. If you need someone for Customer Support, Technical Support, Customer Service, or Customer Success, whether you need help with Voice, Chat, Email, tickets, troubleshooting, or day-to-day customer communication, feel free to send me a message. 𝗧𝗲𝗹𝗹 𝗺𝗲 𝘄𝗵𝗮𝘁 𝗸𝗶𝗻𝗱 𝗼𝗳 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱, 𝘄𝗵𝗮𝘁 𝘁𝗼𝗼𝗹𝘀 𝘆𝗼𝘂 𝘂𝘀𝗲, 𝗮𝗻𝗱 𝗵𝗼𝘄 𝘆𝗼𝘂𝗿 𝗰𝘂𝗿𝗿𝗲𝗻𝘁 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝘄𝗼𝗿𝗸𝘀. 𝗪𝗲 𝗰𝗮𝗻 𝘁𝗮𝗸𝗲 𝗶𝘁 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲𝗿𝗲. 𝑻𝒉𝒂𝒏𝒌 𝒚𝒐𝒖! 𝑨𝒃𝒖 𝑩𝒂𝒌𝒂𝒓

E-commerce founders bring me in when their Zendesk or Gorgias ticket queues start outrunning their teams. Six years in, I've cleared 2,000+ tickets in a single peak season while holding a 95% CSAT score. A consistent first contact resolution rate under volume pressure, and reduced inbound ticket load within the first 30 days by building escalation flows, QA frameworks, and self-service knowledge bases that operate without constant supervision. I don't just handle support. I build the infrastructure that makes high-volume support manageable, and the documentation that makes it repeatable. 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗺𝗲 𝗹𝗼𝗼𝗸𝘀 𝗹𝗶𝗸𝗲👇👇👇 🗂️ Tools I work with daily Zendesk · Freshdesk · Gorgias · HelpScout · Intercom · Front · Shopify · HubSpot · ClickUp · Notion · Linear · Asana · Slack · MS Teams · Google Workspace · Microsoft Excel · Zapier · Claude · ChatGPT · Gemini · Discord · Loom 🛒 E-Commerce & Customer Operations I've managed end-to-end Shopify operations covering order fulfillment, inventory forecasting, chargebacks, and dispute resolution across single-SKU DTC brands and multi-warehouse logistics environments like Portless and Dealersend. I know how back-end decisions ripple into the customer experience before the first complaint reaches the queue, which means I fix problems at the source rather than after they've already landed. 🎧 Customer Support, CX Strategy & CRM Proficient in Zendesk, Freshdesk, Gorgias, HelpScout, Intercom, and Front. I build support systems around SLA management, multi-channel escalation, ticket routing, and quality audits. Whether you're running a lean two-person team or scaling to handle thousands of daily interactions, the system I set up grows with you, not against you. 🤖 AI & Automation I use Claude, ChatGPT, Gemini, and Zapier to automate repetitive workflows, reduce manual ticket handling, and surface insights from your support data. The goal isn't to replace the human touch. It's to protect it by making sure your team spends time on the interactions that actually need a person. 🔧 Technical Support & Documentation With a foundation in HTML, PHP, C#, and IT analysis, I bridge the gap between your support queue and your engineering team. I write SOPs clear enough for a new hire on day one, escalate bugs with enough context that developers don't need follow-up questions, and resolve technical issues before they become patterns in your reviews. 𝗪𝗵𝗼 𝗜 𝘄𝗼𝗿𝗸 𝗯𝗲𝘀𝘁 𝘄𝗶𝘁𝗵 E-commerce founders and operations managers who are past the "figure it out as we go" stage and need someone who can own the support function, not just fill a seat in it. SaaS companies that want a support specialist who understands the product layer, not just the ticket layer. Teams that value clear documentation, honest communication, and a bias toward fixing the root cause instead of patching the symptom. 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗲𝘅𝗽𝗲𝗰𝘁 Tickets handled with care and speed. Escalations that come with context, not just a forwarded email. SOPs written clearly enough that you never have to explain the same process twice. A support operation that runs well even when you're not watching it. Most clients see a measurable drop in ticket volume or resolution time within the first 30 days. If you have a specific backlog, a broken workflow, or a support system held together with duct tape, send me a message with the details. I'll respond with a concrete plan, not a pitch deck.

I'm Stan, founder of Evateck, a managed customer support and BPO provider helping companies build dedicated remote teams for customer support, content moderation, and back-office operations. Evateck recruits, trains, manages, and QA-monitors every agent we assign. Instead of simply providing individual freelancers, we build managed teams with onboarding, supervision, escalation procedures, reporting, backup coverage, and ongoing performance management built into the engagement. What we handle Customer & Technical Support Live chat, email, phone, and social support; Tier 1–2 technical troubleshooting; ecommerce and marketplace support; orders, refunds, returns, exchanges, shipping and tracking issues, account questions, and escalations. Content Moderation & QA High-volume content review, listing and asset QA, moderation queues, policy enforcement, trust and safety workflows, and structured escalation processes. Back-Office Operations CRM and ticketing administration, data processing, order management, scheduling, verification workflows, reporting, status monitoring, and repetitive operational work built around your existing SOPs. Recent Evateck engagements include * Customer support for a global baby-gear rental marketplace * Scaling support capacity for a SaaS company * Reviewing **22,000+ marketplace assets** against a fixed project deadline * After-hours track-and-trace operations for a logistics provider * Ongoing ecommerce and marketplace customer service across email, chat, and phone Our teams work inside the systems you already use, including Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, ecommerce platforms, CRMs, and custom internal tools. We can provide multilingual coverage across 10+ languages, support US, UK, and European operating hours, and build teams for extended-hours or 24/7 coverage. Depending on the engagement, our teams have achieved performance metrics including: * 95% of live chats answered within 2 minutes * 95% of emails answered within 30 minutes * 90% of calls answered within 5 minutes * 85% first-contact resolution * 4.5/5 average CSAT * 90+ NPS We can also operate within client-defined security, privacy, and data-handling procedures, including GDPR-sensitive workflows. I understand both sides of the operation: the customer-facing support experience and the technology behind it. Evateck is a strong fit for * Ecommerce businesses needing reliable customer support coverage * Marketplaces managing large volumes of buyers, sellers, listings, or content * SaaS companies scaling Tier 1–2 support without building a large internal team * Companies needing content moderation or QA at scale * Logistics and operational businesses requiring after-hours coverage * Teams overwhelmed by ticket queues, repetitive workflows, or back-office tasks * Companies looking for a managed support operation rather than individual freelancers If your team is buried in support tickets, moderation queues, or repetitive operational work, I’d be happy to discuss what a dedicated Evateck team could take off your plate.

Ecommerce & SaaS Customer Support Specialist. 8+ years helping 30+ brands. I handle 100+ daily tickets across chat, email & phone in Gorgias, Zendesk & Intercom at a 97%+ CSAT. I run frontline support for online stores and SaaS platforms: chat, email, phone and tickets. Day to day that means ticket resolution, order and shipping issues, refunds, returns, QA, repetitive patterns and disputes, and turning an angry customer into a repeat one. Clients describe my work as clear communication, ownership, and resolution done on my own initiative. I don't need to be managed to keep your queue clean. Where I deliver: • Help desks: Gorgias, Zendesk, Intercom, HubSpot, Freshdesk • Ecommerce: Shopify order management, tracking, refunds, dispute resolution • Channels: live chat, email, phone, SMS/text support • Systems: CRM record-keeping, ticket triage, macros and help-desk documentation that cut handling time Measured outcomes from past contracts: 100% Job Success Score, $50K+ earned, 6,500+ hours logged, 97% CSAT, response times under 2 hours across 30+ brands. I work US and overlapping hours, pick up new CRMs fast, and communicate proactively, the single thing that keeps CSAT and reviews high. Whether you're a Shopify store buried in tickets or a SaaS platform that needs dependable support coverage, I'll cut your response times and protect your brand. Need more than one person can cover? I run a small, trained support team under RepMeUp so you get consistent coverage across hours and channels, with me overseeing quality. Send a message and tell me your stack and ticket volume I'll tell you exactly how I'd handle it.