Hire the Best Online Help Providers
in Nigeria

More than 3,000 reviews on G2
Rating is 4.5 out of 5.
4.5/5
of Upwork by G2 peer reviewers
Matthew Bamidele O.

Lagos, Nigeria

$8/hr
5.0
8 jobs

๐Ÿ† ๐—ช๐—ถ๐˜… ๐—ฃ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ & ๐—–๐—ฒ๐—ฟ๐˜๐—ถ๐—ณ๐—ถ๐—ฒ๐—ฑ ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐˜ ๐Ÿ† ๐—ช๐—ถ๐˜… ๐—ฆ๐˜๐˜‚๐—ฑ๐—ถ๐—ผ ๐—ฆ๐—ฝ๐—ฒ๐—ฐ๐—ถ๐—ฎ๐—น๐—ถ๐˜€๐˜ ๐Ÿ† ๐—–๐—ฒ๐—ฟ๐˜๐—ถ๐—ณ๐—ถ๐—ฒ๐—ฑ ๐—ช๐—ถ๐˜… ๐—ฉ๐—ฒ๐—น๐—ผ ๐——๐—ฒ๐˜ƒ๐—ฒ๐—น๐—ผ๐—ฝ๐—ฒ๐—ฟ ๐Ÿ† ๐—ช๐—ถ๐˜… ๐—ฅ๐—ฒ๐—ฑ๐—ฒ๐˜€๐—ถ๐—ด๐—ป ๐—ฃ๐—ฟ๐—ผ ๐Ÿ† ๐—ฅ๐—ถ๐˜€๐—ถ๐—ป๐—ด ๐—ง๐—ฎ๐—น๐—ฒ๐—ป๐˜ ๐—ผ๐—ป ๐—จ๐—ฝ๐˜„๐—ผ๐—ฟ๐—ธ โญ 100% Job Success | 5-Star Rated Across Every Review | Rising Talent Badge | 120+ Websites Delivered "๐—ช๐—ผ๐—ฟ๐—ธ๐—ถ๐—ป๐—ด ๐˜„๐—ถ๐˜๐—ต ๐—ต๐—ถ๐—บ ๐˜„๐—ฎ๐˜€ ๐˜๐—ต๐—ฒ ๐—ฏ๐—ฒ๐˜€๐˜ ๐—ฑ๐—ฒ๐—ฐ๐—ถ๐˜€๐—ถ๐—ผ๐—ป ๐—œ ๐—บ๐—ฎ๐—ฑ๐—ฒ ๐—ณ๐—ผ๐—ฟ ๐—บ๐˜† ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€. ๐— ๐˜† ๐˜„๐—ฒ๐—ฏ๐˜€๐—ถ๐˜๐—ฒ ๐—ป๐—ผ๐˜„ ๐—ฏ๐—ฟ๐—ถ๐—ป๐—ด๐˜€ ๐—ถ๐—ป ๐—น๐—ฒ๐—ฎ๐—ฑ๐˜€ ๐—ฐ๐—ผ๐—ป๐˜€๐—ถ๐˜€๐˜๐—ฒ๐—ป๐˜๐—น๐˜†, ๐—ถ๐˜ ๐—น๐—ถ๐˜๐—ฒ๐—ฟ๐—ฎ๐—น๐—น๐˜† ๐˜„๐—ผ๐—ฟ๐—ธ๐˜€ ๐˜„๐—ต๐—ถ๐—น๐—ฒ ๐—œ ๐˜€๐—น๐—ฒ๐—ฒ๐—ฝ." โญโญโญโญโญ ๐——๐—ฅ ๐—ง๐—”๐— ๐—˜๐—ž๐—” ๐——๐—ข๐—ก๐—”๐—Ÿ๐——๐—ฆ๐—ข๐—ก Your website is either making you money or losing you money. There is no middle ground. If your site isn't converting visitors into paying customers, booking appointments, driving sales, generating enquiries then it's not a website. It's an expensive digital brochure collecting dust. ๐—ง๐—ต๐—ฎ๐˜ ๐—ฒ๐—ป๐—ฑ๐˜€ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†. โžค I'm a certified ๐—ช๐—ถ๐˜… ๐—ฃ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ & results-obsessed web designer with ๐Ÿฒ ๐˜†๐—ฒ๐—ฎ๐—ฟ๐˜€ of focused Wix expertise. Every single website I've built is out there right now working, converting & generating real results for real business owners. Not just looking good. ๐—ฃ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ถ๐—ป๐—ด ๐—ง๐—ต๐—ฒ ๐—ก๐˜‚๐—บ๐—ฏ๐—ฒ๐—ฟ๐˜€ ๐——๐—ผ๐—ป'๐˜ ๐—Ÿ๐—ถ๐—ฒ: ๐Ÿ† Rising Talent- Upwork Verified ๐Ÿ† 100% Job Success Score ๐Ÿ† 5 Stars across every single review ๐Ÿ† Official Wix Partner | Certified 2024 ๐Ÿ† 120+ Websites Delivered ๐Ÿ† 95 Built from Scratch | 25 Full Redesigns & Revamps ๐Ÿ† 6 Years of Pure Wix Mastery ๐—ช๐—ต๐—ฎ๐˜ ๐— ๐˜† ๐—–๐—น๐—ถ๐—ฒ๐—ป๐˜๐˜€ ๐—š๐—ฒ๐˜: โœ… A website that works 24 hours a day, 7 days a week โœ… Clean, conversion-focused design that turns visitors into buyers โœ… Mobile-perfect responsiveness on every device โœ… Fast-loading, SEO-optimised pages that rank โœ… Custom Wix Velo functionality built to your exact needs โœ… Direct communication, zero ghosting, zero excuses โœ… A partner who doesn't disappear after delivery ๐—œ ๐—ฑ๐—ผ๐—ป'๐˜ ๐—ฐ๐—น๐—ผ๐˜€๐—ฒ ๐—ฎ ๐—ฝ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜ ๐˜‚๐—ป๐˜๐—ถ๐—น ๐˜†๐—ผ๐˜‚'๐—ฟ๐—ฒ ๐˜€๐—ฎ๐˜๐—ถ๐˜€๐—ณ๐—ถ๐—ฒ๐—ฑ. ๐—ช๐—ต๐—ฎ๐˜ ๐—œ ๐—•๐˜‚๐—ถ๐—น๐—ฑ: โœ”๏ธ Business & Corporate Websites โœ”๏ธ eCommerce & Online Stores โœ”๏ธ Booking & Appointment Platforms โœ”๏ธ Personal Brand & Portfolio Sites โœ”๏ธ Real Estate & Property Listings โœ”๏ธ Fitness, Wellness & Coaching Sites โœ”๏ธ Restaurants, Cafes & Hospitality โœ”๏ธ Medical Clinics & Therapists โœ”๏ธ Law Firms & Professional Services โœ”๏ธ Education & Online Course Platforms โœ”๏ธ Beauty Salons & Spas โœ”๏ธ Event Planning & Wedding Services ๐— ๐˜† ๐—™๐˜‚๐—น๐—น ๐—ช๐—ถ๐˜… ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฆ๐˜๐—ฎ๐—ฐ๐—ธ: โœ”๏ธ Wix Website Design from Scratch โœ”๏ธ Wix Studio Expert Development โœ”๏ธ Wix Velo Custom Code & Advanced Functionality โœ”๏ธ Wix Redesign / Revamp / Complete Overhaul โœ”๏ธ Fix Any Wix Bug, Glitch or Broken Feature- Fast โœ”๏ธ Wix eCommerce Store Setup & Optimization โœ”๏ธ Wix Booking & Subscription System โœ”๏ธ Wix Membership & Client Portal โœ”๏ธ Wix SEO Setup & On-Page Optimization โœ”๏ธ Wix Email Automation & CRM Integration โœ”๏ธ Wix Landing Page- Built to Convert โœ”๏ธ Wix Payment Integration โœ”๏ธ Wix Multilingual Website โœ”๏ธ Clone or Migrate Any Website to Wix โœ”๏ธ Website Speed Optimization, 90+ Score โœ”๏ธ Mobile Responsive Design, Every Screen, Every Device ๐—ช๐—ต๐˜† ๐—ฆ๐—บ๐—ฎ๐—ฟ๐˜ ๐—–๐—น๐—ถ๐—ฒ๐—ป๐˜๐˜€ ๐—–๐—ต๐—ผ๐—ผ๐˜€๐—ฒ ๐— ๐—ฒ ๐—ข๐˜ƒ๐—ฒ๐—ฟ ๐—˜๐˜ƒ๐—ฒ๐—ฟ๐˜†๐—ผ๐—ป๐—ฒ ๐—˜๐—น๐˜€๐—ฒ: ๐ŸŽฏ๐—–๐—ฒ๐—ฟ๐˜๐—ถ๐—ณ๐—ถ๐—ฒ๐—ฑ & ๐—ฉ๐—ฒ๐—ฟ๐—ถ๐—ณ๐—ถ๐—ฒ๐—ฑ: Not self-proclaimed. Wix Partner certified, Upwork verified, badge earned. ๐ŸŽฏ ๐—ง๐—ฟ๐—ฎ๐—ฐ๐—ธ ๐—ฅ๐—ฒ๐—ฐ๐—ผ๐—ฟ๐—ฑ: 120 websites. 100% success rate. 5 stars every time. The results speak louder than promises. ๐ŸŽฏ ๐—œ ๐—•๐˜‚๐—ถ๐—น๐—ฑ ๐—ณ๐—ผ๐—ฟ ๐—ฅ๐—ฒ๐˜€๐˜‚๐—น๐˜๐˜€: Design is the packaging. Conversions are the product. I never confuse the two. ๐ŸŽฏ๐—ฅ๐—ฒ๐˜€๐—ฝ๐—ผ๐—ป๐˜€๐—ถ๐˜ƒ๐—ฒ & ๐—ฅ๐—ฒ๐—น๐—ถ๐—ฎ๐—ฏ๐—น๐—ฒ: You'll always know where your project stands. No radio silence. No vague updates. ๐ŸŽฏ๐—œ ๐—ฆ๐˜๐—ฎ๐˜† ๐—จ๐—ป๐˜๐—ถ๐—น ๐—œ๐˜'๐˜€ ๐—ฅ๐—ถ๐—ด๐—ต๐˜ Delivery isn't the finish line. Your satisfaction is. โš ๏ธ ๐—” ๐˜„๐—ผ๐—ฟ๐—ฑ ๐—ผ๐—ณ ๐—ฐ๐—ฎ๐˜‚๐˜๐—ถ๐—ผ๐—ป: There are thousands of "๐—ช๐—ถ๐˜… ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐˜๐˜€" on Upwork. Many will underprice, overpromise, underdeliver. What separates me isn't just skill, it's ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜†, ๐—ฐ๐—ผ๐—ป๐˜€๐—ถ๐˜€๐˜๐—ฒ๐—ป๐—ฐ๐˜†, ๐—ฎ๐—ป๐—ฑ ๐—ฎ ๐—ฝ๐—ผ๐—ฟ๐˜๐—ณ๐—ผ๐—น๐—ถ๐—ผ ๐—ผ๐—ณ ๐Ÿญ๐Ÿฎ๐Ÿฌ ๐—น๐—ถ๐˜ƒ๐—ฒ ๐˜„๐—ฒ๐—ฏ๐˜€๐—ถ๐˜๐—ฒ๐˜€ ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ป๐—ด ๐—ถ๐˜. Don't hire a designer. ๐—›๐—ถ๐—ฟ๐—ฒ ๐—ฟ๐—ฒ๐˜€๐˜‚๐—น๐˜๐˜€. ๐Ÿ“ฉ ๐—ฅ๐—ฒ๐—ฎ๐—ฑ๐˜† ๐˜๐—ผ ๐—ฏ๐˜‚๐—ถ๐—น๐—ฑ ๐—ฎ ๐˜„๐—ฒ๐—ฏ๐˜€๐—ถ๐˜๐—ฒ ๐˜๐—ต๐—ฎ๐˜ ๐—ฎ๐—ฐ๐˜๐˜‚๐—ฎ๐—น๐—น๐˜† ๐˜„๐—ผ๐—ฟ๐—ธ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€? Send me a message right now. Tell me what you need. I'll tell you exactly how I'll deliver it & we'll get started. ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฒ๐˜๐—ถ๐˜๐—ผ๐—ฟ๐˜€ ๐—ฎ๐—น๐—ฟ๐—ฒ๐—ฎ๐—ฑ๐˜† ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐˜€๐˜๐—ฟ๐—ผ๐—ป๐—ด ๐˜„๐—ฒ๐—ฏ ๐—ฝ๐—ฟ๐—ฒ๐˜€๐—ฒ๐—ป๐—ฐ๐—ฒ wix website design | wix studio | wix velo | wix redesign | wix revamp | wix developer | wix expert | wix ecommerce | wix booking | wix landing page | wix seo | wix issue fix | wix bug fix | wix custom code | wix membership | wix store | wix partner | wix certified | business website | website design | responsive web design | website revamp | wix portfolio | wix event | wix payment | wix automation | wix multilingual | website migration | clone website

  • Wix
  • Web Design
  • Web Development
  • Website Redesign
  • Wix SEO Wiz
  • Website Customization
  • Website Maintenance
  • Responsive Design
  • Landing Page Design
  • Graphic Design
  • Website
  • Ecommerce Website Development
  • Website & CMS Bug Fix
  • Landing Page
  • Website Optimization
  • Search Engine Optimization
  • Website Migration
  • Website Security
  • Web Design Plugin
  • Web Development Consultation
Mercy I.

Kano, Nigeria

$10/hr
5.0
6 jobs

Looking for a Virtual Assistant and Content Writer Who Can Actually Drive Results? Youโ€™re in the right place. Iโ€™m a Sales and Digital Marketing Virtual Assistant, Content Marketing VA, and Ghost Writer with over 4 years of experience supporting startups, entrepreneurs, nonprofits, authors, and growing brands. I help businesses get organized, get visible, attract the right audience, and convert attention into measurable results through strategic content, sales support, and reliable virtual assistance. I donโ€™t just complete tasks. I understand how content, systems, research, funnels, and sales work together to grow a business. What I Do for Clients I support the full business lifecycle from idea to execution to conversion. Virtual Assistance and Executive Support I provide professional virtual assistance including email and inbox management, calendar scheduling, meeting agendas, travel itineraries, data entry, file management, task coordination, customer support, onboarding support, and light project management using tools like Google Workspace, Microsoft Office, Asana, and Slack. Ghost Writing and Content Marketing I create high quality content that educates, builds trust, and converts. This includes eBook writing, blog writing, article writing, website copywriting, sales copy, product descriptions, content outlines, user guides, and long form non fiction content. I write across multiple niches including self help, fitness, faith based and interfaith content, women empowerment, Children friendly copies, health topics, archaeology, education, and cause driven campaigns. I also repurpose content for different platforms and support content strategy using in depth research and SEO friendly structure. Sales Support and Customer Conversion I bring real sales experience to my work. I have supported high volume sales operations by contributing to over 1,700 student enrollments for programs priced at $997 per student. My experience includes lead follow up, customer communication, onboarding support, ClickFunnels navigation assistance, weekly check in calls, email support, Google Meet communication, and training and mentoring sales and telesales executives. This allows me to support not just marketing, but the entire customer journey from lead to conversion and retention. Funnels, Landing Pages, and Automation I build and support landing pages using WordPress and Elementor, assist with sales funnels using lead magnets and premium offers, integrate payment gateways such as Selar, set up Meta Pixel and tracking pixels, track events and form submissions, support ClickFunnels workflows, and automate lead conversations using Typebot. Research, Community, and Nonprofit Support I conduct in depth internet and market research, create surveys, moderate online communities, manage community engagement, support donor relations, and provide administrative and content support for startups, healthcare, religious, charitable, and nonprofit organizations. Tools and Platforms I Use Confidently Google Workspace, Microsoft Office, WordPress, Elementor, Canva, ChatGPT, Gemini, ClickFunnels, Meta Pixel, Dropbox, Asana, Zoom, Slack, Typebot, Google Sheets, Excel, PowerPoint and I also have basic working knowledge of HTML and CSS to support web and content projects. Why Clients Choose Me I am detail oriented, proactive, and highly organized. I communicate clearly and meet deadlines consistently. I understand how content, sales, systems, and tracking work together. I bring both strategic thinking and reliable execution to every project. You get a Virtual Assistant and Content Writer who thinks beyond tasks and focuses on outcomes. Letโ€™s Work Together If youโ€™re looking for a Virtual Assistant, Content Marketing VA, Digital Marketing Virtual Assistant, Sales Support VA, eBook Writer, or Professional Content Writer who can handle admin support, content creation, research, funnels, and sales support in one place, Iโ€™m ready to help. Click Invite to Job and letโ€™s discuss how I can support your business goals and help you grow with clarity and consistency.

  • Nonfiction Writing
  • Content Writing
  • Content Research
  • Ghostwriting
  • Sermon Writing
  • Ebook Writing
  • Article Writing
  • Blog Writing
  • Virtual Assistance
  • Self-Help
  • How To
  • Creative Writing
  • Content Marketing
  • Website Copywriting
  • Digital Marketing
  • WordPress
  • Elementor
  • Landing Page Design
  • Lead Magnet
  • Market Research
Adebayo M.

Lagos, Nigeria

$10/hr
4.9
39 jobs

I'm an IT Support Engineer with 10+ years of experience providing remote IT support, systems administration, Microsoft 365 administration, Google Workspace administration, and cybersecurity solutions for startups, small businesses, and enterprise clients worldwide. I help businesses secure, manage, troubleshoot, and optimize their IT infrastructure, ensuring users stay productive while systems remain secure, compliant, and reliable. Core Services โœ…IT Support & Help Desk Windows 10/11 macOS Microsoft Office & Microsoft 365 Hardware & software troubleshooting Remote desktop support Performance optimization Driver & application issues Printer configuration Email troubleshooting โœ…Microsoft 365 Administration Exchange Online Outlook Teams SharePoint Online OneDrive Microsoft Entra ID (Azure AD) Microsoft Intune User & license management MFA implementation Conditional Access Security policies Tenant administration โœ…Google Workspace Administration Gmail Google Drive Google Admin Console DNS & MX Records User management Email migration Google Vault Workspace security Business email setup โœ…System Administration Active Directory Windows Server Group Policy File sharing NAS VPN setup DNS DHCP Remote access Network troubleshooting โœ…Apple & macOS Support MacBook & iMac support Apple Business Manager iCloud Time Machine FileVault Microsoft 365 on Mac Google Workspace on macOS Device migration Data transfer โœ…Cybersecurity & Compliance Endpoint security Microsoft Defender BitLocker FileVault Multi-Factor Authentication (MFA) Security hardening Email security Malware & ransomware removal Security assessments Access management Compliance best practices โœ…Cloud & Migration Microsoft 365 migration Google Workspace migration OneDrive migration SharePoint migration Email migration Data backup Disaster recovery โœ…Remote Support Tools TeamViewer AnyDesk Splashtop Chrome Remote Desktop Quick Assist Zoom Microsoft Teams โœ…Why Clients Hire Me โœ” 10+ years of professional IT experience โœ” 1,000+ students trained in practical IT skills โœ” Remote IT support for clients across multiple countries โœ” Fast troubleshooting and clear communication โœ” Long-term IT support and managed services โœ” Security-focused approach with compliance best practices Whether you need IT Help Desk, Microsoft 365 Administration, Google Workspace Support, Windows or macOS troubleshooting, Cybersecurity, Cloud Migration, or Ongoing IT Management, I deliver reliable solutions that keep your business secure and running smoothly. Let's discuss how I can help support and secure your IT environment.

  • Tech & IT
  • Desktop & Laptop Support
  • System Configuration
  • Windows Administration
  • Troubleshooting
  • Technical Support
  • Helpdesk
  • Soft Skills Training
  • macOS
  • Microsoft Windows
  • Application Setup & Installation
  • IT Support
  • Customer Support
  • Microsoft Dynamics 365
  • Online Chat Support
Cynthia T.

Lagos, Nigeria

$10/hr
4.8
5 jobs

Virtual Assistant | Customer Support | Admin Support | Data Entry | Email & Messaging Support As a Top Rated Virtual Assistant with a 100% Job Success Score, I help founders and business owners step away from the inbox, improve your daily operations, and get back to actually growing your business. If youโ€™re running a business, you probably know the feeling: your inbox is overflowing, follow-ups are slipping through, and everyday admin tasks are draining your time and energy. It is exhausting trying to carry everything alone. That is exactly where I step in. I take ownership of your behind-the-scenes operations, from managing high-volume client communications and coordinating team workflows to handling data entry. I show up, communicate clearly, and ensure nothing falls apart while you focus on the big picture. What I bring to your business: โš™๏ธ Customer Support & Client Coordination Managing customer emails, messaging, and helpdesk tickets (Freshdesk, Zendesk, HubSpot, Intercom) Following up with clients, sending prep materials, and ensuring seamless onboarding CRM management and keeping client records perfectly updated(Honeybook) โš™๏ธ Administrative & Operations Support Inbox and schedule management (Gmail, Outlook, Google Workspace) Data entry, file organization, and Google Drive management Tracking tasks, managing project milestones, and collaborating via Slack Managing simple projects using Trello, ClickUp โš™๏ธ Marketing & E-commerce Assistance Drafting engaging marketing copy and short-form video scripts E-commerce and digital product support (Etsy listing optimization, SEO titles) Creating simple documents, reports, and templates in Canva What you can expect from me: 1๏ธโƒฃ Prompt Communication: I reply on time and keep you in the loop. 2๏ธโƒฃ Extreme Attention to Detail: I care about doing things right the first time. 3๏ธโƒฃ Reliability: I don't disappear. I am here to be a dependable extension of your team. Iโ€™m not here to overpromise; Iโ€™m here to be reliable, helpful, and incredibly easy to work with. Click Invite to Job or Hire Me, and letโ€™s talk about how I can support your business! I'm Cynthia Tonwe, and I'm passionate about helping you thrive.

  • Email Communication
  • Email Support
  • Customer Support
  • Data Entry
  • Customer Service
  • Appointment Setting
  • Phone Support
  • Online Chat Support
  • Microsoft Office
  • Google Workspace
  • Email Management
  • File Management
  • Problem Solving
  • Client Management
  • Virtual Assistance
Ikechukwu N.

Awka, Nigeria

$7/hr
5.0
2 jobs

Most clients posting technical support jobs get flooded with agents who can barely read an error message. I'm not that. I'm a Full-Stack Engineer with 5+ years building SaaS platforms, web apps, and e-commerce systems, now channeling that technical depth into world-class help desk and technical support. That means when your users report a bug, I don't just log it. I understand it, reproduce it, document it clearly, and communicate it to your dev team in language they can actually act on. What I handle for you: โœ… Help desk ticket management and prioritization (Zendesk, Freshdesk, Intercom, Jira) โœ… Tier 1 and Tier 2 technical troubleshooting via email, chat, and remote tools โœ… CRM data entry, record keeping, and system updates (HubSpot, Zoho, Salesforce) โœ… Bug reproduction and clear escalation reports for engineering teams โœ… SaaS platform support for web apps, e-commerce stores, and internal tools โœ… Technical documentation, knowledge base articles, and SOPs โœ… Account setup, password resets, software configuration, and onboarding support โœ… Google Workspace and Slack administration support Why clients choose me over a typical support agent: Most support agents guess at technical problems. I have actually built the kind of platforms your users are struggling with. I know what a failed API call looks like. I know why a form submission silently fails. I know how to check logs, identify patterns, and write a bug report your developers will thank you for. Your users get faster resolution. Your dev team gets cleaner escalations. Your CSAT score stays protected. Tools I work with: Zendesk ยท Freshdesk ยท Freshservice ยท Intercom ยท Help Scout ยท Jira Service Desk ยท HubSpot CRM ยท Zoho CRM ยท Zoho Desk ยท Notion ยท Slack ยท Google Workspace ยท Microsoft Teams ยท TeamViewer ยท AnyDesk ยท ClickUp ยท Trello ยท Asana ยท Salesforce ยท ServiceNow I respond fast, document everything, and treat every ticket like it represents a real person with a real problem. Ready to bring calm, clarity, and technical depth to your support queue? Send me a message.

  • Bug Tracking & Reports
  • Technical Documentation
  • Email Support
  • Live Chat Software
  • Zoho CRM
  • Zendesk
  • Freshdesk
  • Technical Support
  • Troubleshooting
  • Data Entry
  • Help Desk Software
  • Customer Relationship Management
  • Customer Support
  • IT Support
  • Programming Bug Fix
  • SaaS
Samuel O.

Ikeja, Nigeria

$20/hr
5.0
8 jobs

I am a versatile and an experienced IT Specialist with over 6 years experience in Project Management, Technical Support, Customer Support, Automation, Microsoft 365 Admin, Networking, Hardware and software troubleshooting, Active Directory, VMs, Data management,ย  developingย  websites and apis using Wix, WordPress, HTML, CSS, Javascript, Java Springboot and Architecture, all dedicated to ensure technology work seamlessly for people while maintaining a strong focus on customer satisfaction. My experiences in different industries such as Hospitality, Information Technology, Finance, Education and lot more which span through countries such as U.K, US, Nigeria and other European countries, has avail me the opportunities to understand how to better relate with different clients and work with various tools such as Jira, Trello, Microsoft 365 Admin Center, Power Automate, NetDocument, Linux commands, SQL queries, AzureDevops, Office 365 productivity suites, OpenShift, Windows, MacOs and others to provide efficient and quality support to clients. I am focused on assisting user/clients through channels such as email, phone and live chat, ensuring prompt and personalise solutions. What sets me apart is my passion for solving problems while ensuring optimum satisfaction of my clients. I excel in both technical and soft skills, I bring strong English proficiency, clear and effective communication, a collaborative spirit that helps foster teamwork and positive interactions, time management skills, and leadership skills. I'm proud of my problem-solving abilities and the way I break down complex issues to make them easy to understand. At the end of the day, knowing that I've made someone's job easier or brightened their day by fixing an issue is what keeps me motivated. Let's work together to streamline your IT processes, enhance productivity, and achieve your business goals.

  • IT Support
  • End User Technical Support
  • Customer Service
  • Office 365
  • Windows Administration
  • Microsoft Outlook
  • Microsoft Active Directory
  • Training Presentation
  • Computing & Networking
  • Web Development
  • Software Architecture & Design
  • Oracle Database
  • MySQL
  • Desktop & Laptop Support
  • Software Debugging

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