Hire the Best Freshdesk Specialists
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Need a reliable Customer Support Specialist who delivers exceptional customer service and keeps your customers happy? You're in the right place. Great customer support goes beyond answering emails, it builds trust, resolves issues quickly, and creates loyal customers. If you're looking for someone who can provide professional Email Support, Live Chat Support, Customer Service, and Customer Support while representing your brand with empathy and professionalism, I'm here to help. I have experience supporting customers through email and online chat, resolving inquiries, troubleshooting issues, managing customer accounts, documenting interactions in CRM systems, and ensuring every conversation ends with a positive customer experience. I communicate clearly, stay organized under pressure, and enjoy solving problems efficiently. I also adapt quickly to new tools and can work confidently with platforms such as Zendesk, Shopify, ChatGPT, Google Workspace, Microsoft Office, and other CRM or help desk systems. SERVICES I PROVIDE INCLUDE ➟ Customer Service & Customer Support – Delivering prompt, professional, and empathetic support that enhances customer satisfaction and strengthens brand loyalty. ➟ Email Support & Live Chat Support – Responding to customer inquiries quickly with clear, accurate, and solution-focused communication. ➟ Online Chat Support – Managing multiple live conversations efficiently while maintaining a friendly and personalized customer experience. ➟ CRM Management & Ticket Documentation – Recording customer interactions, updating tickets, and maintaining organized, accurate CRM records for seamless support. ➟ Customer Onboarding – Guiding new customers through setup and product features to ensure a smooth and confident start. ➟ Order Tracking, Billing & Account Support – Assisting customers with order updates, billing questions, account issues, refunds, and returns with professionalism and care. ➟ Technical Support & Troubleshooting – Diagnosing common issues, providing effective solutions, and escalating complex cases when necessary. ➟ Virtual Assistance & Administrative Support – Handling administrative tasks, scheduling, data entry, inbox management, and day-to-day operations to keep your business running smoothly. TOOLS I USE DAILY Hubspot | Zendesk | Freshdesk | Intercom | GoHighLevel | Zoho | Trello | Monday | Calendly | Acuity | Zoom | Google Meet | Microsoft Teams | Asana | Salesforce | Pipedrive | Airtable | Zapier | Shopify | WooCommerce | WordPress | ClickUp | Dropbox | Google Workspace | OneDrive | Microsoft 365 | Loom | Slack If you're looking for a dependable support professional who will care for your customers as if they were my own… 📥 𝗦𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 or hit “𝗜𝗻𝘃𝗶𝘁𝗲 𝘁𝗼 𝗝𝗼𝗯”. I’m ready to discuss how I can support your business. 🙂 Your Next Customer Support Specialist, Echezonam.

CUSTOMER SUPPORT | SALES REPRESENTATIVE | APPOINTMENT SETTER | CRM & LEAD CONVERSION SPECIALIST Struggling with missed leads, low conversions, or slow customer responses? I help businesses respond faster, convert more leads, and retain customers through high-quality customer support and sales conversations. With 4+ years of experience in customer service, inbound & outbound sales, lead generation, and appointment setting, I know how to turn enquiries into paying customers without sounding pushy. What I Can Do for Your Business: • Customer Support (Email, Live Chat, Phone Support) – Fast, professional responses using Zendesk, Freshdesk & CRM systems • Inbound & Outbound Sales – Handle objections, follow-ups, and close warm leads • Lead Generation & Qualification – Identify high-quality prospects and move them through your pipeline • Appointment Setting & Calendar Management – Book qualified calls and reduce no-shows • CRM Management (HubSpot, Salesforce) – Track leads, update pipelines, and ensure zero missed opportunities • E-commerce Customer Support (Shopify/WooCommerce) – Order tracking, refunds, upselling, and customer retention. 📈 Proven Results: • Increased Company store sales by 20% through consistent follow-ups and upselling • Maintained good customer satisfaction rating across support channels • Reduced scheduling conflicts and improved booking efficiency for multiple executives 🛠 Tools & Platforms: Zendesk • Freshdesk • HubSpot • Salesforce • Google Workspace • Slack • Calendly • Trello • Asana • ClickUp 💼 Why Clients Hire Me: • Strong mix of customer support + sales skills (rare combo) • Experienced in remote teams and fast-paced environments • Reliable, responsive, and detail-oriented • Available 40 hours/week (Immediate start) • Focused on results: conversions, retention, and customer satisfaction. 💡 If you need someone who can handle customers, follow up leads, and close sales, I’m ready to step in and deliver. 📩 Send me a message, let’s discuss how I can support your business growth.

Your customers shouldn't have to wait hours for a response, repeat their problems, or feel like they're talking to a robot. That's where I come in. I'm Chizoba, a Customer Support Specialist who helps startups, small businesses, and growing teams provide responsive, professional, and human customer service. I specialize in email support, live chat support, help desk support, and ticket management, helping businesses handle customer questions, resolve issues, manage complaints, and provide timely follow-up throughout the customer journey. My goal isn't simply to close tickets. It's to make sure every customer feels heard, understood, and properly supported. How I can support your business: • Customer Support & Customer Service • Email Support & Customer Communication • Live Chat & Online Chat Support • Help Desk & Ticket Management • Customer Success & Customer Follow-Up • Complaint Resolution & Issue Resolution • CRM Management & Customer Relationship Management • Customer Records & Data Entry • Order & Request Management • FAQ & Knowledge Base Support I'm familiar with customer support tools and platforms including Zendesk, Fresh desk, HubSpot CRM, Gmail, Google Workspace, and Google Sheets, and I'm comfortable learning new tools and workflows quickly. When handling customers, I bring patience, empathy, clear communication, attention to detail, problem-solving, and reliability. I understand that every interaction is an opportunity to build trust and strengthen the relationship between your business and its customers. Whether you need someone to manage your support inbox, respond to live chats, organize support tickets, update your CRM, follow up with customers, or help resolve customer issues, I'm ready to take that responsibility off your team. If you're looking for a Customer Support Specialist who can communicate professionally, solve problems, and treat your customers like people, not ticket numbers, send me an invite or message me. Let's discuss how I can support your customers and your business.

Support inboxes have a funny habit of getting under control when I am around. I have managed 300 to 400+ customer tickets every week while maintaining 99 percent SLA compliance, so I know what it takes to keep customers happy without letting quality slip. My portfolio covers Shopify customer support, Gorgias live chat, order fulfillment, refunds, returns & exchanges, chargeback investigations, support workflows, SOPs, and Freshdesk ticket management. Every project is there for one reason. Proof. You are not looking for someone to reply to emails. You are looking for someone who protects your customer experience every single day. If that sounds like the kind of support your business needs, send me a message. We will get along just fine.

I am an experienced E-commerce Customer Service Executive with a proven track record of managing chat & and email support for high-volume online stores. My goal is to deliver top-tier customer support that enhances your brand reputation and improves customer satisfaction. My technical toolkit and core competencies include: - Email Support & Online Chat Support management. - Gorgias and Zendesk expertise (including ticket management, macros, and automation). - Shopify backend navigation for order tracking, refunds, and customer data lookup. - Email management to maintain clean, prioritized, and actionable inboxes. - Administrative support such as data entry, updating customer profiles, and coordinating with logistics teams. - Excellent communication etiquette that ensures clarity, empathy, and professionalism. I am looking for a long-term partnership where I can bring stability and efficiency to your customer service operations. Let's chat about how I can support your team.

I am an experienced IT Support and Customer Service Specialist with strong expertise in SaaS Customer Support, Phone and Email Support, and Microsoft 365 administration. I handle OneDrive setup, SharePoint Online troubleshooting, Microsoft Forms, Sway, and general Office 365 configuration and deployment with efficiency and attention to detail. I deliver customer-centric support, ensuring every client receives clear guidance, timely solutions, and a positive service experience. I am skilled in using Zendesk and other modern CRM tools to manage tickets, resolve issues, and maintain accurate customer records. I also provide dependable Virtual Assistance and administrative support when needed. My Key Skills are: SaaS & Technical Customer Support Phone, Chat & Email Support CRM Tools (Zendesk, Freshdesk, etc.) Customer Success & Relationship Management Virtual Assistance & Documentation Microsoft 365 Setup, Configuration & Troubleshooting OneDrive & SharePoint Online Support