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Customer Support Specialist handling email, live chat, and phone support for e-commerce and service-based businesses. Most customers don't leave because of a delay or a refund request, they leave because of how it's handled, and that's exactly where I focus. I have over four years of experience supporting customers across healthcare, retail, nonprofit, and remote environments, with strong written and spoken English across email, chat, and phone. Returning customers often asked for me by name, a small thing that told me the support mattered. What I take off your plate ✔ Responding to customer inquiries across email, live chat, and phone support ✔ Keeping Zendesk, HubSpot, Freshdesk, and customer records accurate and organised ✔ Following up on unresolved issues so customers don't feel forgotten ✔ Handling frustrated customers and complaints with empathy, professionalism, and clear communication ✔ Creating and maintaining SOPs, FAQs, and support documentation that make support easier to manage ✔ Helping deliver consistent customer service that builds trust, satisfaction, and loyalty Results I've delivered ✔ 99% documentation accuracy across sensitive customer records, built on strong attention to detail ✔ 30% improvement in follow-up efficiency through structured communication processes ✔ Personally requested by returning customers 2–3 times weekly because of consistent, personalised support ✔ Resolved 50–70 customer inquiries monthly in a fast-paced environment, while contributing to repeat business and referrals I take ownership of the inbox, working independently to organise what's urgent and make sure no customer is left wondering if anyone's listening. I work best with businesses that don't just want tickets closed, they want customers to walk away still trusting them. Send me a message or invite me to your job.

Every lead that goes unanswered, every customer inquiry that slips through the cracks, and every missed follow-up is a potential loss in revenue. I help SaaS companies, tech startups, and B2B organizations build support systems that improve customer experience, strengthen retention, and protect revenue opportunities. While many Customer Support Specialists focus solely on resolving tickets, I focus on the entire customer journey—from first contact and onboarding to long-term customer loyalty. My approach combines customer support, CRM management, and lead nurturing to help businesses create seamless customer experiences while ensuring no valuable lead or opportunity is overlooked. Using HubSpot, Zendesk, Intercom, and Freshdesk, I help businesses streamline customer communication, organize customer data, manage support workflows, and maintain efficient lead management processes. Through hands-on HubSpot CRM projects, I have organized lead pipelines, created contact management workflows, and implemented lead-tracking processes designed to ensure inquiries are assigned, followed up on promptly, and moved through the appropriate customer journey. Great customer support is not a cost center—it is a growth function. When customers receive timely support, prospects receive consistent follow-up, and customer data is managed effectively, businesses retain more customers, increase conversions, and grow sustainably. How I Can Help Your Business ✔ Customer Support & Ticket Management ✔ Email & Live Chat Support ✔ HubSpot CRM Management ✔ Zendesk & Intercom Administration ✔ Freshdesk Support Operations ✔ Lead Management & Lead Nurturing ✔ Customer Success, Retention & Onboarding Support ✔ CRM Data Management & Cleanup ✔ Contact Database Management ✔ Pipeline Management ✔ Knowledge Base Documentation ✔ Escalation Management ✔ Customer Experience (CX) Support What You Can Expect • Prompt, professional, and customer-focused communication • Accurate and well-organized CRM records • Consistent lead follow-up and pipeline management • Efficient handling of customer inquiries and support tickets • Reliable support processes that help your business scale • A customer-first approach that strengthens trust and loyalty I genuinely enjoy helping customers feel heard, supported, and confident in the businesses they choose. Whether your leads come from your website, referrals, paid campaigns, or inbound inquiries, I ensure they are documented, organized, and guided through the right customer journey so nothing falls through the cracks. If you're looking for a Customer Support & CRM Specialist who can help you improve customer experience, maintain an organized CRM, and ensure no lead falls through the cracks, send me a message or invite me to your job. Let's discuss your CRM, support workflows, and customer journey, and identify opportunities to improve efficiency, retention, and long-term growth.

Customer Support Specialist helping Ecommerce brands, Shopify stores, Direct-to-Consumer (DTC), and businesses deliver exceptional Customer Experience through Live Chat, Email Support, Ticket Resolution, CRM Management, and Shopify Customer Service. I specialize in Email Support, Live Chat Support, Shopify Customer Service, Order Management, Returns & Refunds, Shipping & Tracking, Chargebacks, Customer Retention, Customer Experience and general eCommerce operations. With hands on experience in customer support and customer service, I handle everything from email support and live chat to order tracking, refunds, CRM management and ecommerce operations, helping businesses reduce ticket backlogs and build lasting customer relationships. I also provide Multilingual Support using ChatGPT Plus and DeepL to deliver smooth, professional support in German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more.. RESULTS I'VE DELIVERED ✓ Restored 95%+ first-response consistency after taking over a backlogged Shopify support inbox. ✓ Reduced recurring ticket resolution time by 20% through macros and workflow improvements. ✓ Maintained 100% CRM and Shopify order accuracy. ✓ Reduced repeat customer inquiries by 25% through FAQ and Knowledge Base improvements. ✓ Managed 50+ daily customer interactions across Email Support and Live Chat while maintaining high quality customer service. WHAT YOU’LL GAIN WHEN WE WORK TOGETHER: ✓ Customers receive fast, professional, and empathic responses instead of waiting days for update ✓ Ticket backlogs become organized, prioritized, and easier to manage ✓ Returns, refunds, exchanges, and shipping issues are resolved before they become escalations. ✓ Customer records stay accurate, making every interaction smoother for both your team and your customers ✓ You spend more time growing your business because your customer support is being handled properly. HOW I HELP SHOPIFY & ECOMMERCE BRANDS: Customer Support & Customer Service ➜ Email & Live Chat Customer Support ➜ Shopify Customer Support ➜ Product & Order Inquiries ➜ Customer Account & Address Updates ➜ Subscription Support ➜ Customer Complaint & Retention Management ➜ Chargeback & Payment Dispute Support ➜ Support Ticket Management ➜ FAQ & Help Center Management ➜ Customer Support Templates & SOPs ➜ Gorgias, Zendesk & Re:amaze ➜ SOPs, Macros, Canned Responses & Workflow Optimization Shopify & E-commerce Operations ➜ Shopify Store Management ➜ Order Processing & Order Management ➜ Order Tracking & Shipping Updates ➜ Order Fulfillment & Shipping Coordination ➜ Order Modifications & Draft Orders ➜ Returns, Refunds, Exchanges & Cancellations ➜ Inventory Management & Stock Monitoring ➜ Product Listing & Product Updates ➜ Pricing, Images & Product Descriptions ➜ Supplier Coordination & Order Fulfillment ➜ eCommerce Data Entry ➜ Google Sheets & Excel Management ➜ CRM Management INDUSTRIES I SUPPORT AS A CUSTOMER SERVICE AGENT: Fashion • Beauty • Health & Wellness • Home & Living • Jewelry • Pet Brands • Subscription Ecommerce • Dropshipping • DTC TOOLS & PLATFORMS THAT I USE AS A CUSTOMER SUPPORT SPECIALIST Shopify, Gorgias, Zendesk, Reamaze, Richpanel, Freshdesk, Intercom, HubSpot, Zoho CRM, Slack, Google Workspace, Microsoft Office, and Calendly. AI Productivity: ChatGPT, Claude, Gemini. Order & Parcel Tracking Tools: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, 24Track, Universal Parcel, Global Tracking and more... I pick up new platforms quickly and I'm always open to learning what your specific setup requires. WHY YOU SHOULD HIRE ME • Shopify & Ecommerce Customer Support • Email Support & Live Chat • Order Management & Order Fulfillment • Help Desk Operations & CRM Management • Returns, Refunds, Exchanges & Chargeback Resolution • Shopify Product Listing & Store Management At the core of my work are ownership, accuracy, professionalism, and long-term partnership. I take pride in representing every brand I support as if it were my own, so I'm your sure bet if you're looking for a dependable, proactive customer support specialist who will stick with your business and grow alongside it. If you're looking for a Shopify Ecommerce Customer Support Representative, Customer Support Specialist, Customer Service Representative, Email Support Specialist, Live Chat Agent, Customer Experience Specialist or Shopify Virtual Assistant who genuinely cares about your customers as much as you do, I'd love to be part of your team. I'm available for both short-term projects and long-term partnerships. Send me a message or invite me to your job. I'd love to discuss how I can support your team.

Slow response times. Unanswered tickets. Overloaded inboxes. Customers waiting for help. If customer support is taking time away from running your business, I can help. I’m a Customer Support Specialist and Virtual Assistant with 5+ years of experience handling chat, email, and phone support, managing customer inquiries, updating CRMs, tracking orders, coordinating bookings, and keeping administrative tasks organized. My goal is simple: help you respond faster, stay organized, and deliver a better customer experience without adding more work to your plate. What I Can Help You With ✅ Customer Support - Chat, email & phone support - Ticket management and follow-ups - Customer inquiries & issue resolution - Order tracking and status updates - Escalations and customer communication - Help desk support ✅ Virtual Assistance & Admin Support - Email and inbox management - Calendar management & appointment scheduling - Data entry and documentation - CRM updates and contact management - Online research - Task and project coordination - Travel, flight & hotel booking support Tools & Platforms Zendesk | Freshdesk | HubSpot | Google Workspace | Microsoft Office | Trello | ClickUp | Slack | Zoom | Canva I’m also Zendesk certified and comfortable learning new tools, workflows, CRMs, and support systems quickly. Experience You Can Rely On I have supported customers in high volume and time sensitive environments, including: • ASAP Tickets — handled flight and hotel bookings where accuracy was critical and mistakes could result in financial losses. • Speedaf Express & Jumia Logistics - managed order tracking, customer communications, CRM updates, and support across calls, email, and chat. This experience has taught me how to stay accurate, calm, organized, and professional, even when ticket volumes are high and customers need immediate assistance. I also recently completed an Upwork project with a 5 star client rating, with the client describing my work as timely and easy to collaborate on. Why Clients Hire Me ✔ 5+ years of customer facing experience ✔ Customer support across chat, email & phone ✔ Zendesk, Freshdesk & HubSpot experience ✔ Strong written and verbal communication ✔ Accurate CRM and data management ✔ Fast learner who adapts to new systems ✔ Reliable follow up and attention to detail ✔ Comfortable working independently and remotely Whether you need someone to clear a support backlog, manage your inbox, respond to customers, update your CRM, track orders, schedule appointments, or provide day to day virtual assistance, I can step in and help. Need reliable customer support or virtual assistance? Send me a message. Tell me what’s currently taking up your time, and I’ll show you how I can help take it off your plate. I’m available to discuss your workflow and can get started quickly.