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I am an experienced IT Support and Customer Service Specialist with strong expertise in SaaS Customer Support, Phone and Email Support, and Microsoft 365 administration. I handle OneDrive setup, SharePoint Online troubleshooting, Microsoft Forms, Sway, and general Office 365 configuration and deployment with efficiency and attention to detail. I deliver customer-centric support, ensuring every client receives clear guidance, timely solutions, and a positive service experience. I am skilled in using Zendesk and other modern CRM tools to manage tickets, resolve issues, and maintain accurate customer records. I also provide dependable Virtual Assistance and administrative support when needed. My Key Skills are: SaaS & Technical Customer Support Phone, Chat & Email Support CRM Tools (Zendesk, Freshdesk, etc.) Customer Success & Relationship Management Virtual Assistance & Documentation Microsoft 365 Setup, Configuration & Troubleshooting OneDrive & SharePoint Online Support

Customer Support Specialist (Shopify, Zendesk, Freshdesk, GoHighLevel) If your inbox is getting out of control, responses are delayed, or customers aren’t getting the experience they should, I can help. I work with e-commerce brands and online businesses to handle customer support properly: fast replies, clear communication, and no missed messages. I’m used to managing 50+ tickets a day across email and live chat while staying organized and consistent. I don’t need micromanagement. Once I understand your process, I take ownership and keep things running. Hi, I’m Funmi. I support Shopify stores, startups, and agencies by handling customer conversations, fixing issues, and keeping operations smooth behind the scenes. What I can help you with: Customer support (email, chat, tickets) Handling refunds, complaints, and escalations Order tracking and issue resolution Live chat support and customer guidance CRM and workflow organization (Notion, Sheets, helpdesks) Communicating with suppliers or internal teams Social media replies and community support Who I usually work with: Shopify and e-commerce brands Startups growing their support volume Agencies managing multiple inboxes Businesses overwhelmed with customer messages What you can expect from me: Fast and professional responses Clear communication with your customers Fewer errors and missed messages Someone reliable who shows up daily and gets the work done Tools I’ve worked with: Shopify, Gorgias, Zendesk, Freshdesk, GoHighLevel, Intercom HubSpot, Salesforce, Google Sheets, Notion, Slack, Trello If you need someone dependable to take over your customer support and keep things organized, send me a message or invite me to your job.

When clients reach out to your business, they deserve a response that's fast, clear, and human. That's exactly what I bring to every role. I'm a detail-oriented Virtual Assistant and Customer Support & Sales Specialist with 2 years of hands-on experience helping businesses stay organised, keep customers happy, and close more sales. My background spans multiple industries, including time in the credit repair space, where I managed client communication, and onboarded new clients, all while maintaining professionalism in high-stakes, sensitive conversations. Here's what I can help you with: — Customer support via email, chat, or phone — Sales outreach, follow-ups, and lead nurturing — Dispute handling, document management, and admin tasks — Scheduling, inbox management, and day-to-day VA work — CRM management and data entry across multiple platforms I've worked with tools across categories, from Google Workspace and Slack to CRMs and help desk platforms, so I adapt quickly to whatever systems your team already uses. What sets me apart isn't just the range of tasks I can handle, it's how I handle them. I communicate with clarity and calm, even in difficult situations. Whether I'm de-escalating a frustrated customer, following up on a stalled lead, or keeping your back-end operations running smoothly, I show up with patience, precision, and professionalism. If you're looking for someone reliable who can hit the ground running, let's talk.

Most Shopify brands don't have an email problem. They have a revenue problem. The flows are live. Campaigns are being sent. Subscribers are joining the list. But email still isn't generating the revenue it should. That's where I come in. While working with Amine Fashion, I focused on building and optimizing customer journeys that encouraged repeat purchases and stronger engagement after the first sale. Through a combination of segmentation, campaign planning, and lifecycle marketing, we created a more personalized experience that kept customers connected to the brand. I also worked with TrendingNow414, where I helped improve the brand's email marketing foundation through strategic flows, customer segmentation, and campaign execution designed to increase engagement and recover missed revenue opportunities. Having worked with fast-growing eCommerce brands, I understand that successful email marketing is not about sending more emails. It's about sending the right message to the right customer at the right time. Whether you're starting from scratch, migrating to Klaviyo, or trying to improve an underperforming account, I build email systems designed to recover lost sales, increase repeat purchases, and maximize customer lifetime value. Here's how I can help: Klaviyo Account Setup & Configuration Shopify & Klaviyo Integration Welcome Series Flows Abandoned Cart & Checkout Recovery Flows Browse Abandonment Flows Post-Purchase Flows Winback & Re-engagement Flows Customer Segmentation Campaign Planning & Execution Email Copywriting Email Design Klaviyo SMS Marketing Deliverability & Account Audits Monthly Campaign Calendars Retention Marketing Strategy Platforms & Tools: Klaviyo • Shopify • Customer io • Mailchimp • Brevo • Attentive • Triple Whale • GA4 • Google Tag Manager What makes my approach different? I don't just build flows. I look at the complete customer journey to identify where revenue is leaking, where customers disengage, and where strategic messaging can increase conversions and repeat purchases. Every recommendation is made with one goal in mind: Generating more revenue from the customers you already have. I'll identify the biggest opportunities to improve your Klaviyo performance and help you build a system that drives long-term growth.

Customer Support & Customer Success Specialist for SaaS, AI, Tech & E-Commerce | Email, Phone & Chat Support | Reduce Churn, Resolve Tickets & Keep Users Coming Back. Most SaaS founders don’t lose customers because of a bad product. They lose them because their help desk has no system, no speed, and no specialist managing it. If you are a founder still answering support tickets yourself, this profile is for you. Every unanswered ticket, every confusing onboarding email, every “I couldn’t figure it out” is a cancelled subscription you didn’t have to lose. That’s exactly what I fix. I am a Customer Support, Customer Success & Technical Support Specialist helping SaaS, AI, Tech, and E-Commerce companies improve user retention, reduce churn, and deliver 5 star customer experiences without the founder drowning in support queues. Here’s what working with me looks like: ◆ Help Desk & Ticket Management — clear, empathetic responses that resolve issues the first time, not after 3 follow ups, while keeping response time and CSAT targets on track. ◆ Onboarding & User Retention — I walk new users through your product so they activate, engage, and stick around instead of churning in the first 30 days. ◆ Technical Support & Troubleshooting — I handle complex support issues, manage escalations properly, and make sure no ticket falls through the cracks. ◆ Knowledge Base & Documentation — SOPs, knowledge base articles, FAQs, and help desk documentation that cut ticket volume and reduce recurring questions. What I work with: Zendesk | Freshdesk | Intercom | HubSpot | Gorgias | Zoho | Salesforce | Google Workspace | CRM Systems | Live Chat | Email Support | Chat Support | Ticketing Systems | Live chat software | online chat support | Live agent | Product knowledge This is the right fit if you are: ◆ A SaaS, AI, Tech, or E-Commerce business scaling your support function. ◆An Operations or Customer Success leads who need a reliable specialist, not a coordinator. ◆A team that measures success in retention rates, CSAT scores, and churn metrics not just ticket counts. I don’t just answer tickets. I build the support infrastructure that keeps your customers and your revenue intact. If that is what you are looking for, let’s schedule a conversation.

Customer Support Specialist for SaaS & Fintech | Ecommerce | CRM | Email Support | Live Chat | Ticket Management | Freshdesk, Zendesk, HubSpot, Intercom When customers submit a ticket, send an email, or open live chat, they expect a fast, clear response, not delays, missed follow-ups, or incomplete answers. I help SaaS, Fintech & Ecommerce teams keep their support operations organized, responsive, and reliable every day. I provide daily customer support coverage, managing shared inboxes, responding to customer emails and live chats, handling ticket queues, and maintaining accurate CRM records so every request is tracked, resolved, and documented properly. I’m experienced in high-volume, high-accuracy environments where response time, confidentiality, and precise documentation are essential. How I Support SaaS, Fintech & Ecommerce Teams as a Customer Support Expert: ◆ Responding to customer emails, support tickets, and live chat inquiries ◆ Managing shared inboxes and helpdesk queues to keep response times within SLA ◆ Logging interactions and updating CRM and customer records ◆ Handling account inquiries, onboarding questions, and general product support ◆ Escalating technical or billing issues to the appropriate teams ◆ Tracking unresolved issues and sending follow-ups until resolution ◆ Maintaining organized internal notes and documentation for support teams ◆ Communicating with internal teams via Slack or project management tools Helpdesk, CRM & Collaboration Tools I Work With: Zendesk Freshdesk Intercom Crisp Shopify HubSpot Gmail and Outlook Google Workspace Slack Zoom Trello, Asana, ClickUp, and Notion Zapier What You Can Expect: ✔ Fast, professional responses that match your brand voice ✔ Organized ticket queues and clear internal documentation ✔ Consistent follow-ups so customers are never left waiting ✔ Reliable daily support coverage and communication ✔ Careful handling of customer data and sensitive information Availability: Full-time support; Monday-Saturday EST / CST / PST business hours. I'm available to start immediately. If you need someone to handle customer emails, manage ticket queues, respond to live chat, and keep your support workflow organized, I’m available to support your team. Send me a message or invite me to your job and let me know: ▶Which helpdesk platform you use ▶Your average daily ticket volume ▶The hours you need coverage I respond immediately.