Hire the Best Technical Support Specialists
in Nigeria

I'm a reliable Technical Support Specialist with more than 4 years of experience. I believe in providing the Fastest and Best Quality Service. I am a professional in • Cross-tenant Migration • Windows operating systems • Domain Setup • Email and Chat Support • Office 365 Administration • Active Directory User Management • Cloud Support • Computer Management (Installation, repair, troubleshooting, configuration, upgrade, and usability of system hardware and software) • System backup and restoration

Are you looking for a support expert you can entrust with your users and customers while you focus on making your products better? If so, welcome. I'm a tenacious customer support specialist, Google IT Support certified, with over four years of experience ensuring customer success. I support users from the moment they show interest, to buying, and throughout their entire lifetime value with the brand. My customer support approach combines empathetic customer engagement skills sharpened in my marketing days with technical and problem-solving skills. When customers log their complaints or inquiries, I don't see it as just another ticket to quickly clear; it's an opportunity to represent your brand, connect with a human, solve a complex problem, provide satisfaction, and upsell a product when appropriate. Despite my human approach to technical and customer support, I strictly adhere to SLA policies, hit high-volume ticket metrics (80–100 tickets/week), and maintain meticulous standard documentation. This balanced approach has consistently resulted in positive feedback from both customers and internal team members. If you are looking to work with a reliable professional you can trust, and your customers will love, you have come to the end of your search. Here’s how I will add value to your team: SUPPORT SERVICES Technical Support / Tech Support: using root-cause analysis to troubleshoot and resolve complex issues as they arise. Helpdesk / Service Desk: Serving as your frontline contact for customers. Efficient issue triaging, ticket lifecycle management, and appropriate escalation handling depending on my assigned tier and access (I expertly handle Tiers 1 & 2). Remote Support: Delivering dependable, decentralized support and seamless asynchronous collaboration with you and your team. Documentation & Bug Reporting: writing effective documentation of user interactions, including feedback for engineering teams, and building a robust internal knowledge base for smooth future support agent onboarding. ECOSYSTEMS & SUPPORT AREAS Microsoft 365 (M365) / Microsoft Office Suite Google Workspace Operating Systems: Windows, Linux, macOS Networking: TCP/IP Configuration Domain Services: DNS Management / Email Authentication (SPF, DKIM, DMARC) CRM TOOLS & COMMUNICATIONS Zendesk HubSpot Slack Zoom Microsoft Teams Are you ready to consistently give your customers a satisfactory support experience? Send a quick message now.

Hello! I'm Ada, a Customer Service Expert & Technical Support specialist helping SaaS companies and eCommerce brands turn frustrated users into loyal, long-term customers. Distance is no barrier to great work. Across time zones and screens, I show up consistently, communicate clearly, and deliver support that your customers and your team can actually rely on. Why me? Because I don't just answer tickets. I ask why they exist, and then I fix that. Here's what I bring to your project: 🛒 eCommerce Customer Service & Support Fast, accurate, and calm under pressure. I handle Order Processing, Order Tracking, refunds, returns, and chargeback disputes across Shopify stores and marketplace platforms. I coordinate with warehouses and suppliers, resolve product issues quickly, and make sure customers walk away satisfied, not just answered. 💻 SaaS Customer Support Patient, technical, and retention-focused. I guide new users through onboarding, troubleshoot product issues in plain language, manage Bug Reports, and improve the help docs and workflows that reduce repeat tickets. My goal isn't just to solve the problem, it's to make sure it doesn't come back. ⚙️ Technical Support & Customer Onboarding I walk users through setup step by step, handle End User Technical Support issues without overwhelming anyone, and identify exactly where customers are getting stuck, then fix it at the root. Onboarding done right means fewer tickets later. 🌟 Customer Success I don't just resolve issues, I improve the flows, help docs, and systems behind them. Higher retention, lower repeat contacts, and customers who feel genuinely supported, that's the standard I work to every time. 📧 Email Support & Phone Support Clear, professional, and on-brand communication across every channel. Whether it's a high-volume email queue or a live phone call, I handle each interaction with strong Communication Etiquette and the calm that keeps customers confident. 🛠️ Tools I work with: Zendesk · Gorgias · HubSpot · Zoho · Shopify · Slack · Live Chat Software — I plug in fast and deliver value from day one. What makes my approach different: → I identify patterns in support queues — not just close individual tickets → I separate eCommerce and SaaS needs and handle each with the right approach → I simplify complex Technical Support issues into calm, clear explanations → I improve onboarding so customers succeed faster with less hand-holding → I handle Order Processing and Order Tracking with accuracy and composure → I stay professional under pressure across Email Support, Phone Support, and Live Chat 💡 Whether you run a Shopify store or a growing SaaS platform — if your customers are confused, frustrated, or dropping off, I help fix that with structured support and better system flow. Ready to build something reliable together? Send me a message — let's talk. Ada.

Highly skilled and motivated Technology specialist with vast experience assisting customers with various hardware and software-related issues. Providing in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support, and providing phone, email, and Chat support for customers across the globe for businesses of all sizes. Area of Expertise: Windows 10 | Outlook | Active Directory| Azure AD Connect |Any Desktop related issue| Office 365 |Microsoft Exchange, Outlook, Teams, Sharepoint, and OneDrive technology | Ubiquiti Products - (Remote connectivity) LogMeIn, Zendesk Anydesk, and Team viewer.

Customer Support & Customer Success Specialist for SaaS, AI, Tech & E-Commerce | Email, Phone & Chat Support | Reduce Churn, Resolve Tickets & Keep Users Coming Back. Most SaaS founders don’t lose customers because of a bad product. They lose them because their help desk has no system, no speed, and no specialist managing it. If you are a founder still answering support tickets yourself, this profile is for you. Every unanswered ticket, every confusing onboarding email, every “I couldn’t figure it out” is a cancelled subscription you didn’t have to lose. That’s exactly what I fix. I am a Customer Support, Customer Success & Technical Support Specialist helping SaaS, AI, Tech, and E-Commerce companies improve user retention, reduce churn, and deliver 5 star customer experiences without the founder drowning in support queues. Here’s what working with me looks like: ◆ Help Desk & Ticket Management — clear, empathetic responses that resolve issues the first time, not after 3 follow ups, while keeping response time and CSAT targets on track. ◆ Onboarding & User Retention — I walk new users through your product so they activate, engage, and stick around instead of churning in the first 30 days. ◆ Technical Support & Troubleshooting — I handle complex support issues, manage escalations properly, and make sure no ticket falls through the cracks. ◆ Knowledge Base & Documentation — SOPs, knowledge base articles, FAQs, and help desk documentation that cut ticket volume and reduce recurring questions. What I work with: Zendesk | Freshdesk | Intercom | HubSpot | Gorgias | Zoho | Salesforce | Google Workspace | CRM Systems | Live Chat | Email Support | Chat Support | Ticketing Systems | Live chat software | online chat support | Live agent | Product knowledge This is the right fit if you are: ◆ A SaaS, AI, Tech, or E-Commerce business scaling your support function. ◆An Operations or Customer Success leads who need a reliable specialist, not a coordinator. ◆A team that measures success in retention rates, CSAT scores, and churn metrics not just ticket counts. I don’t just answer tickets. I build the support infrastructure that keeps your customers and your revenue intact. If that is what you are looking for, let’s schedule a conversation.

Customers don't buy software, coaching, or services because they want another platform to log into. They buy because they hope something will become easier, faster, or better for them. My job is to help make sure that actually happens. Over the past four years, I've worked in customer-facing roles supporting customers through onboarding, answering questions, managing accounts, following up consistently, and helping people feel confident about the products and services they've invested in. I've supported customers across SaaS, coaching, and service-based businesses, partnering with internal teams to resolve concerns, improve communication, and encourage adoption. I enjoy checking in with customers, understanding what they're trying to achieve, and helping them get there while maintaining a positive experience along the way. Alongside my work, I built a Customer Sentiment Log called Helio after realizing that teams often remember what customers purchased, but not how they felt during their journey. Building it made me think more intentionally about engagement, customer health, and retention. Some of the things I can help with include: • Customer onboarding and activation • Customer retention and engagement • Account management • CRM management and segmentation • Customer support and escalations • Customer training and virtual meetings • Documentation and process improvements Tools I'm comfortable with include HubSpot, Churnzero, Gainsight, GoHighLevel, Shopify, ClickUp, Slack, Google Workspace, Intercom, Notion, Zapier, Klaviyo and Loom. If you're looking for someone who communicates well, enjoys building relationships, learns quickly, and genuinely wants customers to succeed, I'd love to connect. Portfolio: motunrayo.lovable.app Helio System: Heliosystem.lovable.app