Hire the Best Technical Support Specialists
in Nigeria

I am a Customer Support & Technical Support Specialist with 5+ years of experience helping businesses onboard new customers, resolve technical issues, navigate SaaS platforms, and maintain smooth day-to-day operations. I provide reliable, customer-focused support through email, chat, and ticketing systems, with a strong focus on troubleshooting, clear communication, and timely resolution. I take ownership of customer issues from initial investigation through resolution, while keeping customers informed and documenting solutions for future reference. 🔹Technical Customer Support • SaaS product troubleshooting and issue resolution • Email, chat, and ticket-based customer support • Customer onboarding and product guidance • Login, access, permissions, and account issues • Microsoft 365 and Google Workspace support • CRM and business application support • Browser, configuration, and connectivity troubleshooting • Bug identification, reproduction, and escalation • Ticket management and prioritization • Customer follow-up and issue resolution • Knowledge base and troubleshooting documentation • Incident identification and escalation • Support for both technical and non-technical users 🔹Customer Success & SaaS Operations • Customer onboarding and account setup • User account and access management • Customer lifecycle support • SaaS application configuration • CRM administration and support • Data management and system organization • Process and support documentation • Internal team collaboration • Customer issue tracking and reporting • Identifying recurring issues and recommending improvements 🔹Tools & Platforms that i use Customer Support: Zendesk, Intercom, Freshdesk, Jira SaaS & Productivity: Microsoft 365, Google Workspace, Slack, Microsoft Teams, Notion CRM: HubSpot, Zoho Project Management: ClickUp, Asana, Trello, Monday Communication: Gmail, Outlook, Technical: APIs, Webhooks, Browser Troubleshooting, System Configuration 🔹 Why Clients Work With Me • 5+ years of technical and SaaS support experience • Strong troubleshooting and problem-solving abilities • Excellent written and verbal communication • Patient and professional customer service • Ability to explain technical issues in simple language • Strong attention to detail and documentation • Proactive approach to investigating customer issues • Comfortable working independently or with technical teams • Reliable follow-through from ticket creation to resolution If you need a Customer Support Specialist who can handle customer inquiries, troubleshoot technical issues, manage support tickets, onboard users, and provide dependable day-to-day technical support, I am ready to workwith you. Send me an invite, and let's provide your customers with fast, clear, and reliable support.

Experienced IT Support Specialist & Network/System Administrator with 11+ years of proven success in network design, system troubleshooting, and end-user support across enterprise, telecom, and BPO environments. I bring a rare blend of frontline technical support (chat, email, phone) and backend IT expertise, including Windows Server Administration, Active Directory, VMware, and system networking, along with tools like Zendesk, Freshdesk, and Salesforce. I specialize in: Network design and implementation System and network troubleshooting Remote technical support (Tier 1) Active Directory & Windows Server management IP Telephony (Cisco & Grand Stream) Ticketing system support & escalation (Zendesk, Freshdesk) Onboarding, documentation and training ✅ Looking for dependable IT support and network expertise? Let’s connect and build efficient, secure, and scalable systems for your business.

Highly skilled and motivated Technology specialist with vast experience assisting customers with various hardware and software-related issues. Providing in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support, and providing phone, email, and Chat support for customers across the globe for businesses of all sizes. Area of Expertise: Windows 10 | Outlook | Active Directory| Azure AD Connect |Any Desktop related issue| Office 365 |Microsoft Exchange, Outlook, Teams, Sharepoint, and OneDrive technology | Ubiquiti Products - (Remote connectivity) LogMeIn, Zendesk Anydesk, and Team viewer.

I help SaaS companies, online businesses, and growing teams provide reliable customer support, resolve technical issues, and keep customers informed and satisfied. I have 5+ years of customer-facing experience supporting customers through email, live chat, and phone, with hands-on experience troubleshooting product issues and working with CRM and helpdesk platforms. What I can help you with: • Customer support via email, chat, and phone • Technical support and troubleshooting • SaaS product support and customer onboarding • Support ticket management and follow-up • CRM and helpdesk management • Customer complaints and issue resolution • Product/account troubleshooting • Documentation and knowledge-base support • Data entry and administrative support Tools & platforms: HubSpot | Zendesk | Freshdesk | Intercom | Google Workspace | Notion | Crisp | CRM & ticketing systems, and I'm quick to adapt to new tools. I’m comfortable working with customers who need clear explanations, troubleshooting, and fast solutions, even when the issue is technical or unfamiliar. My approach is simple: understand the problem, communicate clearly, troubleshoot efficiently, and make sure the customer knows what happens next. If you need someone who can combine customer service with technical problem-solving, I would be happy to support your team.

IT Support Specialist Experienced Customer/ IT Support Specialist with a strong background in Windows systems, Microsoft Products, networking configuration, and troubleshooting hardware and software issues. Skilled in providing technical assistance, resolving connectivity problems, and ensuring seamless operations across multiple IT environments. Adept at configuring and maintaining Wi-Fi, Bluetooth, and network security protocols to enhance system efficiency. Key Skills: ✔ Windows OS installation, configuration, and troubleshooting ✔CRM tools (Zendesk, Dynamics 365) ✔ Network configuration (LAN, WAN, DHCP, DNS, VPN) ✔ Wi-Fi and Bluetooth setup, troubleshooting, and security ✔ Hardware and software support ✔ Customer Support ✔Communication ✔Remote connection ✔Case management ✔SLA ✔ System performance optimization ✔ User support and technical training ✔Microsoft Products (OneDrive, Outlook, Teams, Microsoft Word, Contact me now to get started with your project. Thank you, Kelvin Ozoemene.

I am a highly skilled and dedicated professional specializing in technical support and customer service. With a passion for delivering exceptional service, I ensure seamless experiences for customers while efficiently resolving their technical issues. With over 9 years of experience in the field of Business Process Outsourcing (BPO) and Call Center operations, I have honed my abilities to troubleshoot complex technical problems, communicate technical information effectively, and provide excellent customer support. I have honed my skills in providing top-notch help desk support and IT support and my deep understanding of various software, hardware, and networking systems enables me to diagnose and resolve issues promptly. In my previous roles, I have successfully handled a diverse range of customer inquiries, consistently delivering solutions that exceed expectations. I am adept at providing support via email, chat, and phone, adapting my communication style to match the customer's needs. My strong problem-solving skills allow me to swiftly identify root causes and implement effective solutions. Core Competencies & Responsibilities (but not been limited to): ✅ Customer Communication: Building strong relationships with both internal and external customers through proactive engagement. Providing timely updates and resolutions via phone, email, and chat while ensuring customer success and satisfaction. 🛠 Technical Troubleshooting: Extensive experience resolving Microsoft 365 technologies issues, including Intune, Active Directory, Entra AD, Exchange, SharePoint, OneDrive, Teams, Microsoft Defender, Azure infrastructure, Google Workspace services, Windows server services, scheduled tasks, internal applications, and server-related challenges. 🧑‍💻 Cross-Team Collaboration: Partnering with Development and Operations teams to identify gaps and implement solutions that enhance system reliability, performance, and availability. 📢 Process Communication: Managing process modifications and enhancements, ensuring stakeholders are aligned and well-informed about updates. 🎯 Technical Issue Resolution: Utilizing strong problem-solving skills to swiftly diagnose root causes, resolve technical problems, and implement long-term solutions. 🔥 High-Priority Support: Handling urgent support tickets, mitigating disruptions to business operations, and ensuring smooth service delivery. 🚨 Incident Management: Effectively managing technical incidents, minimizing their impact through efficient resolutions and proactive strategies. Key Skills: Technical troubleshooting and issue resolution Google Workspace Extensive Email and Document migration from any server to Microsoft 365 Hardware and software support Network configuration and troubleshooting Customer inquiries handling and resolution Communication via email, chat, and phone Problem-solving and critical thinking Multi-tasking and time management Documentation and knowledge base creation Zendesk, Zoho, HubSpot 🔴🔴🔴 As a Microsoft Certified professional 🏆 I hold following certifications 🔴🔴🔴 🏅 MS - 100 Microsoft 365 Identity and Services 🏅 MS - 101 Microsoft 365 Mobility and Security 🏅 SC - 200 Microsoft Security Operations Analyst Client satisfaction is my utmost priority, and I am committed to delivering top-notch service that builds trust and fosters long-term relationships. I am a reliable, proactive, and adaptable professional who thrives in fast-paced environments. If you are seeking a dedicated technical support and customer service specialist who can provide outstanding support while ensuring customer delight, please don't hesitate to reach out. I am excited to collaborate with you and contribute to your success.