Hire the Best Customer Support Freelancers in Abuja, NG

Welcome to my profile! With over 5 years of dedicated experience in delivering exceptional customer service and leading customer service teams, I am committed to providing professional, high-quality support tailored to diverse organizational needs. My expertise spans across a wide array of platforms, ensuring seamless interactions and issue resolution for clients. Core Competencies: * Customer Service Excellence: Proven track record across Zendesk, Freshdesk, Zoho, Gorgias, Django, Live Chat, Crisp, and Gmail ticketing solutions. * Multichannel Communication: Proficient in managing email, live chat, and social media platforms for positive client interactions. * Technical Proficiency: Skilled in Vicidial, Twilio, Ring Central for call management, and navigating Shopify, Sticky.IO, and Salesforce for order management. * Dispute Resolution: Experienced in handling disputes and chargebacks on PayPal, Afterpay, Shopify, and social media channels, ensuring client satisfaction. What sets me apart is my unwavering commitment to delivering exceptional customer service tailored to diverse needs. I excel in managing multichannel communication and resolving issues effectively. With a wide range of technical skills and a focus on maintaining client satisfaction, I consistently drive positive outcomes. I am confident in my capability to provide top-tier support to your organization, contributing significantly to your success. Let's collaborate and elevate your operations to new heights.

Most business owners hire a freelancer when they become the bottleneck and are stuck with the daily tasks and customer emails, with no time for strategy. And hiring a freelancer shouldn’t mean more micromanaging. That defeats the point. I don’t just finish tasks; I take full responsibility for the process and workload that drive the results. I’m resourceful, proactive, and communicate clearly without being a bother. Based in WAT (UTC+1), I work EST, CST, MST & BST hours live, so your 9-5 is covered. I move toward the problem, so you don’t have to, from building CRMs and automating workflows, to calming angry clients and planning projects to eliminate delays. CLIENT FEEDBACK: "Yemi was a pleasure to work with. She consistently demonstrated strong ownership, a true can-do attitude, and a high level of reliability. She took responsibility for her work, followed through without needing handholding, and delivered great results for us. I would happily work with her again and recommend her to others." — COO, Connexus for Vendor Research & Outreach Project. HOW I WORK: ~No handholding: You won’t chase me for updates. I own workflows end-to-end and send clear briefs, so you get visibility without the work. ~ Proactive Problem Solving: I don’t just report problems; I find the broken steps in your workflow causing them. I fix stuck leads and slow customer responses before they cost you money. ~ Reliable Assistance: I handle the “how” of daily operations so you can focus on the “what” of growth. I handle task management, follow-ups, and reporting. CORE SERVICES: 1. Operations Management ~ Workflow Coordination: I keep projects moving by managing daily tasks, deadlines, and all follow-ups. More than checking boxes, I drive progress. ~ Task Prioritization: I ensure the highest-impact work gets done first so the business stays aligned with your goals. ~ Team & Vendor Liaison: I’m the main point of contact for team members and outside partners. I handle the back-and-forth, so your inbox stays clear. ~ Process Oversight: I monitor the full workflow to catch delays before they happen and ensure nothing gets missed. ~ Weekly Reporting & Visibility: You won’t ask for updates, I’ll give them. I turn project costs, budgets, status, team capacity, and completed tasks into a clean dashboard. You make decisions based on facts, not guesses. ~ Documentation & SOPs: I document every procedure and build a library of SOPs. Business knowledge doesn’t get trapped in one person’s head. Your team can step in and scale. 2. Customer Support & Onboarding ~ Live Chat, Email & Phone Support: I don’t just reply, I solve the “why” behind customer issues with empathy. I prevent the same problem from happening twice. ~ Onboarding Management: I own the customer’s first 90 days. Smooth setup, training, and fast time-to-value so you avoid churn. ~ Reputation Protection: I handle tough conversations and complex issues calmly. I keep customers satisfied and reviews positive by resolving conflicts effectively. 3. Lead Research & Outreach ~ Lead Generation & Acquisition: I find qualified leads in government and private databases, ensure clean CRM data, and write outreach in your brand’s voice. ~ Appointment Setting: I move prospects from interested to confirmed and handle scheduling logistics, so your calendar stays full of qualified meetings. Tools & Tech Stack Operation Management: ClickUp, Monday, Trello, Asana, Notion, Obsidian, Slack. CRM & Support: GoHighLevel (GHL), HubSpot, Salesforce, Zendesk, Intercom, Gorgias. Technical: AI Efficiency (ChatGPT/Claude/Gemini), Linux (Ubuntu), Google Cloud. I’m looking for a long-term role where I can be a reliable part of your team. If you want a freelancer who takes ownership and executes without being asked twice, click “Invite to Job”.

Your inbox shouldn't be running your day. Your calendar shouldn't feel like a battle, 𝘢𝘯𝘥 𝘺𝘰𝘶 𝘴𝘩𝘰𝘶𝘭𝘥𝘯'𝘵 𝘣𝘦 𝘴𝘱𝘦𝘯𝘥𝘪𝘯𝘨 𝘺𝘰𝘶𝘳 𝘣𝘦𝘴𝘵 𝘩𝘰𝘶𝘳𝘴 𝘰𝘯 𝘵𝘢𝘴𝘬𝘴 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘦𝘭𝘴𝘦 𝘤𝘰𝘶𝘭𝘥 𝘩𝘢𝘯𝘥𝘭𝘦. I'm a Virtual Executive Assistant with 5+ years of experience supporting founders, executives, startups, and entrepreneurs people who built something real and need a reliable partner to help them protect it. One founder I supported was processing over 100 emails a day and missing important client follow-ups. Within two weeks, we'd built a triage system that cut her inbox time by half and eliminated missed responses: 𝐓𝐡𝐚𝐭'𝐬 𝐰𝐡𝐚𝐭 𝐈 𝐦𝐞𝐚𝐧 𝐛𝐲 𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞, 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐬𝐮𝐩𝐩𝐨𝐫𝐭. Here's how I can do the same for you: ✔Inbox & email management End-to-end Gmail and Outlook management: organizing, prioritizing, drafting, and building systems so your inbox never controls your day again. ✔Scheduling & calendar management Seamless coordination across Google Workspace and Microsoft Office. Your time is protected, your day flows intentionally. ✔Executive & admin support Document prep, meeting agendas, minute-taking, CRM updates, and precise data entry the behind-the-scenes work that keeps operations running smoothly. ✔Task coordination & light project management Tracking deadlines, organizing workflows, keeping teams aligned. Nothing falls through the cracks. ✔File management & documentation Structured, searchable systems across Google Drive, OneDrive, and beyond. No more hunting for the right document at the wrong moment. ✔Travel planning & personal admin End-to-end itineraries, bookings, research, and logistics handled so your focus stays where it belongs. ✔Customer service & client communication Professional, responsive support via email, chat, and phone. Every client interaction reflects well on your business. ADHD-Friendly Executive Support I provide specialized Virtual Assistance for neurodivergent executives, implementing realistic schedules, structured workflows, and clear communication to reduce mental clutter and foster sustainable productivity. This isn't another system to adapt to. 𝗜𝘁 𝗮𝗱𝗮𝗽𝘁𝘀 𝘁𝗼 𝘆𝗼𝘂. Why clients choose me ✔Top-rated freelancer | 100% job success score. ✔5+ years supporting 20+ founders and executives on Upwork and beyond ✔I operate at the executive support level, anticipating your needs, flagging issues early, and showing up as your proactive partner, not just a task-taker. ✔You will get more time back in your week, less decision fatigue, and administrative support that scales with you. ✔Clear communication, consistent delivery, and a dependable right-hand who treats your business with the same care you do. ✔Highly organized, detail-oriented & deadline-driven. ✔Dependable. Discreet. Professional. Your confidential information is always in safe hands. Tools & Platforms Microsoft Office | Google Workspace | Google Sheets | Calendly | HubSpot | Slack | Trello | ClickUp | Notion | Zoom | Loom | Canva | WordPress | Apollo | Mailchimp | DocuSign | Mondaycom | QuickBooks (Light Bookkeeping) | ChatGPT | Claude | Go High Level | Universell I respond fast, communicate clearly, and treat your business with the same care you do when you're ready to stop doing it all yourself. 𝘚𝘦𝘯𝘥 𝘮𝘦 𝘢 𝘮𝘦𝘴𝘴𝘢𝘨𝘦 𝘢𝘯𝘥 𝘭𝘦𝘵'𝘴 𝘵𝘢𝘭𝘬 𝘢𝘣𝘰𝘶𝘵 𝘨𝘦𝘵𝘵𝘪𝘯𝘨 𝘺𝘰𝘶𝘳 𝘵𝘪𝘮𝘦 𝘣𝘢𝘤𝘬! 𝙏𝙖𝙡𝙠 𝙨𝙤𝙤𝙣 — 𝙀𝙨𝙩𝙝𝙚𝙧

Available to start immediately! At the end of the day, I don’t see customer support as just replying to messages. It’s about how people feel after the interaction. If they feel heard, they stay. If they don’t, they leave. "If you are looking for a steady, deeply empathetic professional who can manage your inbox with absolute autonomy, let's talk. Over the last 6 years, I have personally handled 100,000+ customer interactions across the US, UK, Australia, and European regions. When you manage support at that scale, you stop seeing "tickets" and start seeing patterns. You learn exactly what triggers a shopper's frustration, what calms them down, and what turns a bad shipping delay into a lifetime customer relationship. By mastering the psychology of early-stage de-escalation, I consistently reduce manager escalations by 30% to 40% for the brands I partner with. 🌟 How I Can Support Your Business: Omnichannel Mastery: Seamlessly managing Email, Live Chat, and Phone support queues. E-Commerce & Shopify Operations: Handling order tracking, shipping crises, complex refunds, returns, and dispute resolutions. High-Volume Calm: Thriving in high-ticket inboxes during high-stress seasons like BFCM, product launches, or supply chain bottlenecks. Proactive Problem Solving: Identifying system bugs or recurring shipping issues early so you can fix them before they damage your brand. 🛠️ My Verified Tool Stack: I adapt instantly to your existing infrastructure. I am highly proficient in: 💡Helpdesks: Gorgias, Zendesk, Freshdesk, Intercom, HubSpot 💡Platforms: Shopify, Slack, and various CRM/order tracking systems Great support is quiet but powerful. It is the invisible force that builds brand trust. If you want a reliable, emotionally intelligent partner to protect your customer retention and clean up your inbox, click the green "Invite" or "Message" button above. Let's build a genuine experience your customers will love. Available for both long-term support contracts and short-term backlog clearing projects.

I help businesses handle customer support across email, chat, and phone, especially when it comes to orders, refunds, and situations where customers are already frustrated before they even reach support. I’ve spent the last 6 years doing this, and over time I’ve handled 100,000+ customer interactions across the US, UK, Australia, and other regions. You start to notice patterns after a while… what people complain about, what calms them down, and what actually makes them stay. That understanding has helped me reduce escalations by 30–40% on teams I’ve worked with, mainly by improving how issues are handled early in the conversation. Here’s what I can help with: • Email, chat, and phone support • Order tracking, shipping updates, and customer inquiries • Refunds, returns, and dispute resolution • Shopify store support and customer management • Handling high-volume inboxes Tools I’ve used include Zendesk, Gorgias, Shopify, Freshdesk, HubSpot, Intercom, Slack, and similar systems, so I can easily adapt to whatever setup you already use. At the end of the day, I don’t see customer support as just replying to messages. It’s about how people feel after the interaction. If they feel heard, they stay. If they don’t, they leave. Great support is quiet but powerful. It’s the reason customers trust a brand enough to stay. If you want someone who brings empathy, steadiness, and real experience, I’d love to help create the kind of customer experience that feels genuine. You can send me a message now

Hey, Are you ready to reclaim your time and focus on what you do best? I don’t just "check boxes." I look for ways to optimize your workflows so you never have to solve the same problem twice. With a proactive mindset and a commitment to reliability, I act as an extension of your brand. 🔹I understand growing your vision can be challenging. My exceptional administrative support and project management has helped businesses to grow their services. My clients have achieved predictable 15% growth while maximizing revenue and profit. 💥My assistance and support goes beyond just skills. It's research, strategy, passion, and dedication, all in one! Hand over your projects, administrative tasks and business operations heavy lifting to me, and focus on what you excel at! With extensive experience recruiting, hiring, and managing talents across platforms like Upwork, LinkedIn, Indeed, and Handshake, I understand the complexities of finding the perfect fit for your company. 🚀I am ready and willing to offer you the following services: 🔹I ensure a smoother candidate management process, addressing your pain points by attracting highly qualified professionals. 🔹I employ TalentLMS to provide customized training programs, equipping new hires for success. 🔹 I facilitate an onboarding process that integrates new employees swiftly and effectively into your organizational fabric, mitigating the risks of prolonged adjustment periods. I will assist you in handling various Administrative tasks, Customer Support tasks, Store sensitive Information and Manage your Social Media Pages. 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠: ✅ Recruitment and Human Resource Management (July 2024) ✅ HubSpot Customer Service Training, HubSpot Academy (September 2021) ✅ Licensed Pharmacist (July 2019) ✅ Writing in the Science, Stanford Online (Jan 2023) ✅ Project Management Skills for Leaders, Project Management Institute (August 2024) Key Skills 📌 Tech Startups: Experience in project management assisting technological startups with data management and research. 📌 Medical Expertise: Knowledge in medical terminology, appointment scheduling, and medical record management for your medical and wellness practice. 📌 Healthcare Industry: Well-versed in supporting medical practices, ADHD, Psychiatry, Mental Health, Nutrition and Clinics. 📌 Pharmaceutical Industry: Proficiency in drug research, regulatory compliance, and pharmaceutical data management. Why choose me? I am passionate and detailed oriented professional. You can rely on me for anything, from every missing comma to double spaces, my eye catches every flaw. Plus my years of experience gives me insight in various aspects of a successful business. Don't believe me, here are some of what my Upwork clients have to say: 🌟"Thank you Mercy for being that quick and accurate with translating, proofreading and editing our documents. She paid attention to details, she understood the assignment and it was a pleasure working with her and we will definitely get back to her as often as we need her services! Totally recommendable!" SEB CONSULT 🌐 🌟 "Mercy writes in a very clear and professional style. She exceeds all of the client's requirements. She has turned around her assignments well ahead of the deadlines and has been very responsive on UpWork. I plan to continue to assign her milestones well into the future." Osinakachi A. 🌟 "Great skills and great cooperation from Mercy, keeping time is well mastered by her. She delivered good work on the medical assistant project and her communication was top-notch. She was very supportive throughout. Thank you again for your good work and commitment! I highly recommend her and will definitely work with her in the future! Goodlucks Mercy!" Omo E. 🌟 "Working with Mercy was easy. She completed the job prior to the deadline and requested notification of changes necessary within the timeframe. The brief was followed with the presentation clear and the document written to the audience described. Communication from Mercy was regular, clear and efficient." Prof. Gloria E. I can communicate with clients via phone, live chat, or email, and I’ve worked with these tools: - EHR Tools -DrChrono, Athena, CharmHealth, EnsoraHealth, etc. -Sales Outreach: Mailchimp, Apollo, Slack, Freshdesk, & Salesforce. - Social Media Management & Scheduling: Instagram, Whatsapp, Facebook, LinkedIn, Pinterest, Canva, and WordPress. - Administrative & Project Management Tools: Trello, Asana, Monday, Google Calendar, ClickUp, Eventbrite, and Microsoft Office Suite. - Collaboration & Teamwork: Google Suite (Docs, Sheets, Slides), Google Meet, Zoom. Send me a direct message, or ‘Invite to Job’ to connect with me! Or just HIRE ME! I'm available for a quick call to discuss your business goals! Let's talk, Mercy A.