Hire the Best Customer Support Professionals

I helped build a $2.5M sales pipeline in under 60 days—without hiring a single in-house agent. Just a few years ago, I was overwhelmed. The more I tried to grow, the more I burned out—dealing with inconsistent leads, unreliable freelancers, high customer acquisition costs, and zero backend visibility. I saw other digital founders facing the same struggle: scaling sales meant sacrificing time, energy, or quality. That’s when I realized: the key wasn’t working harder. It was building systems backed by people trained with purpose. In Q2 of 2022, I launched a new model—niche-trained sales reps, backed by CRM-integrated automation and a transparent backend. I called it IVOICE OUTSOURCING, built on one belief: God gives us the ability to create solutions not just for profit, but to serve people better. The results came quickly. → Within 60 days, our clients reduced CPA by 30% → We delivered 3X more qualified leads/month → We helped digital businesses launch campaigns in under 7 days → Clients gained real-time visibility and saw 25% improvement in retention This turning point allowed me to build not just an agency, but a mission-driven sales enablement company. IVOICE OUTSOURCING became a lifeline for time-starved CEOs who wanted reliable sales results—without hiring headaches, tech overwhelm, or wasted spend. Today, my mission is to empower digital founders to scale with clarity, confidence, and purpose—through systems that work and teams that deliver. I believe excellence honors God—and in business, excellence starts with consistency, service, and trust. Here’s what we’ve achieved so far: → 150+ digital-native companies served → 48-hour rep delivery system → 40–60% close rate after demo → $2.5M+ pipeline generated → Campaign launch in 7 days → 95% client retention IVOICE OUTSOURCING is a done-for-you Sales Enablement-as-a-Service provider. ✅ Launch-ready in 7 days ✅ Niche-trained reps + CRM automation ✅ Helped over 150 companies ✅ 8.6+ client NPS with proven ROI results Some campaigns we are experienced and familiar with SSDI, Health Insurance, Auto Insurance, Medical, Home Services, and Home Improvement. 👉 Let’s connect if you’re scaling and ready to stop guessing. I’ll show you how we make backend sales work—so you can focus on what truly matters.

With over 7 years of experience leading customer support teams across SaaS, E-commerce, AI, Health, and Non-Profit sectors, I help businesses build customer experience operations that are efficient, scalable, and consistently deliver results. I specialise in turning operational challenges into structured solutions, whether that means building workflows from scratch, defining KPIs, coaching underperforming teams, or collaborating with product and development teams to reduce friction for end users. I bring both the strategic oversight of a manager and the hands-on execution of someone who has worked in fast-paced startup environments where every detail matters. Proven Results: - Built and maintained SOPs for customer service workflows, reducing onboarding time and improving process consistency across teams. - Conducted regular 1-to-1 coaching and performance reviews, increasing team productivity by 40%. - Defined and tracked key metrics including CSAT, NPS, FCR, AHT, ART, and SLAs to drive continuous service improvement. - Partnered with product and development teams to identify and resolve recurring technical issues, reducing escalations by 15%. - Managed distributed teams of 10+ freelancers, improving turnaround time and maintaining brand consistency at scale. - Maintained a 2-hour response time across high-volume email support operations. I am also experienced in data analysis, giving me the ability to go beyond surface-level reporting and identify trends, inefficiencies, and opportunities that drive real operational improvement. If you are looking for a technical support manager who can lead your team, build your processes, and deliver measurable results, I would love to connect.

𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐕𝐀 | 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐋𝐢𝐬𝐭𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝟕+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 | 𝐒𝐡𝐨𝐩𝐢𝐟𝐲, 𝐀𝐦𝐚𝐳𝐨𝐧, 𝐞𝐁𝐚𝐲, 𝐄𝐭𝐬𝐲, 𝐖𝐚𝐥𝐦𝐚𝐫𝐭, 𝐖𝐨𝐨𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐓𝐢𝐤𝐓𝐨𝐤 𝐒𝐡𝐨𝐩 & 𝐌𝐨𝐫𝐞 Get reliable, scalable support for your e-commerce business 🚀 𝐖𝐢𝐭𝐡 𝟕+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, I help brands manage operations, deliver exceptional customer support, and optimize their online stores 𝐚𝐜𝐫𝐨𝐬𝐬 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐚𝐧𝐝 𝐂𝐑𝐌𝐬. 🌟 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐦𝐞 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐧𝐞𝐞𝐝: ● “A reliable VA who can handle everything without constant supervision” ● “Someone who understands e-commerce operations end-to-end” ● “Fast, professional customer support that improves retention” ● “Accurate product listings + smooth order processing” ● “An expert who already knows the tools and doesn’t need training” ⚡ 𝐌𝐲 𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 🛒 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (𝐌𝐮𝐥𝐭𝐢-𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦) Shopify • Amazon • eBay • Walmart • Etsy • WooCommerce • BigCommerce • TikTok Shop Product Listings (single + bulk upload) SEO Title & Description Optimization Product Variants, Pricing & Catalog Management Inventory Management & Stock Updates Order Processing, Tracking & Fulfillment Store Setup & Backend Management 💬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 (𝐇𝐢𝐠𝐡-𝐐𝐮𝐚𝐥𝐢𝐭𝐲 & 𝐅𝐚𝐬𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞) Tools: Zendesk • Gorgias • Freshdesk • Intercom • Help Scout Email & Live Chat Support Order Issues, Refunds, Chargebacks Customer Retention & Satisfaction Focus Handling High-Volume Tickets Efficiently Professional, brand-aligned communication 📊 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 & 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Tools: CRM Systems • Google Workspace • Excel • Spreadsheets Data Entry & Web Research CRM Management & Customer Data Handling Email Management & Inbox Organization Reports, documentation & daily operations Task management & process optimization 🦄 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐆𝐞𝐭 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐌𝐞: ★ 7+ years of REAL experience (not just Upwork) ★ Multi-platform & multi-tool expertise ★ Detail-oriented + error-free work ★ Fast communication & quick turnaround ★ Ability to handle full business operations 🔥 𝐖𝐡𝐲 𝐈 𝐒𝐭𝐚𝐧𝐝 𝐎𝐮𝐭: I don’t just complete tasks — I help you 𝐫𝐮𝐧 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐬𝐦𝐨𝐨𝐭𝐡𝐥𝐲, 𝐫𝐞𝐝𝐮𝐜𝐞 𝐰𝐨𝐫𝐤𝐥𝐨𝐚𝐝, 𝐚𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. Most freelancers need training. I 𝐚𝐥𝐫𝐞𝐚𝐝𝐲 𝐤𝐧𝐨𝐰 𝐭𝐡𝐞 𝐬𝐲𝐬𝐭𝐞𝐦𝐬, 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬, 𝐚𝐧𝐝 𝐭𝐨𝐨𝐥𝐬. 📈 Let’s Work Together If You: ● Run an e-commerce store and need reliable support ● Want to improve customer satisfaction & response time ● Need someone to manage operations without micromanaging ● Are looking for a long-term VA you can trust 📩 Next Step: Click “𝐈𝐧𝐯𝐢𝐭𝐞” or send me a message — Tell me about your business, and I’ll suggest the best way I can help. 📞 If it’s a good fit, we can schedule a quick call on Upwork to discuss your needs, workflow, and how I can support your business efficiently. 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Shopify, Amazon, eBay, Walmart, BigCommerce, WooCommerce, Etsy, TikTok Shop, Poshmark, Lazada, Vendoo, and more. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐨𝐨𝐥𝐬: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, LiveChat, and more. 𝐂𝐑𝐌 𝐓𝐨𝐨𝐥𝐬: GoHighLevel (GHL), HubSpot, Salesforce, Zoho, Pipedrive, and more. 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Inventory Management, Product Listings, Bulk Upload, SKU Tracking, Pricing Updates. 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Data Entry, Google Workspace, Excel, CRM Management, Reporting. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐤𝐢𝐥𝐥𝐬: Email Support, Live Chat, Order Processing, Refunds, Dispute Resolution, Retention Strategies. 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Calendar Management, Email Handling, Administrative Task Support, CRM Automation.

If you are looking for a reliable and goal-oriented individual, I AM FIT! I am a dedicated and hard-working person who believes in honesty and good working relationships, and I can quickly learn and adapt to new things, working effectively with minimal supervision. Here are the tools I’m highly skilled with and use regularly. Spreadsheets & Productivity | E-commerce | CRM | Customer Support: 💎 Microsoft Excel 💎 Google Sheets 💎 Notion 💎 Trello 💎 Slack 💎 Hubspot 💎 Monday.com 💎 Shopify 💎 Sendcloud 💎 Freshdesk 💎 Zendesk 💎 Gorgias 💎 Tidio 💎 Airtable Why Hire Me? ✔️ Data Entry & Management – Clean, structure, and organize datasets with accuracy. ✔️ Lead Generation Specialist – Find verified leads to help you convert them to sales. ✔️ E-commerce Product Listing and Customer Service Success. ✔️ CRM & Spreadsheet Expert – Monday.com, Slack, HubSpot, Google Sheets, Excel extraction from public sources, and more. ✔️ Fast, Detail-Oriented, & Reliable – Delivering high-quality work on time, every time. Why I Stand Out from Other Freelancers: 📂 Business-Minded Approach – I don’t just do tasks—I help optimize systems that grow your business. 📂 Tool Mastery – From any CRM & Productivity, I study and utilize. 📂 Proactive Communication – Clear, timely updates so you're never left guessing. 📂 Problem Solver – I anticipate issues before they arise and offer smart, cost-effective solutions. 📂 Client Loyalty – They trust the quality and consistency I deliver in how I do and manage the tasks assigned to me. You’re not just hiring a freelancer—you’re getting a partner dedicated to your success. What I Can Do for You: 📂 Data Entry & Database Management – Organizing, cleaning, and structuring. 📂 Lead Generation – Finding quality leads that convert into sales to achieve success. 📂 Social Media Handler & Customer Support Specialist – Manage your social media, customer engagement, exposure, and store management. 📂 Admin Support & Virtual Assistance – Email management, file organization, and research tasks I’m looking forward to working with you my future client. Let’s chat! 📩

I am passionate about helping others succeed and have recently embarked on a transformative journey from the sporting arena to the dynamic world of customer service, web research, and data entry. In my previous role in athletics, I had the privilege of shaping lives by instilling discipline, fostering teamwork, and promoting excellence. Guiding individuals to surpass their limits and achieve their goals has been incredibly rewarding. Now, driven by a desire to expand my horizons and explore new opportunities, I am excited to venture into the realms of customer service, web research, data entry, and data analysis and virtual assistance. Recognizing the critical importance of empathy, effective communication, and problem-solving, I am eager to apply my skills in these new contexts. My experience in web research and data entry has further honed my attention to detail and ability to manage information efficiently. I am confident that my diverse background provides a unique perspective and a strong foundation for delivering exceptional results.

Experienced Customer Service, Technical Support Specialist, and Virtual Assistant with over ten years supporting clients in telecom, banking, fitness, healthcare, and insurance industries across the US, UK, and Australia. I’m skilled in Microsoft Office 365, Salesforce, Go High Level (GHL), and other CRM platforms, with a strong background in customer support, data entry, account management, insurance quoting, and administrative assistance. With over four years as a Virtual Assistant, I specialize in customer service, technical support, accurate data management, client support, financial advisor assistance, and professional communication. I deliver high-quality work, meet deadlines, and help businesses run smoothly. Let’s work together to support your business growth!