Hire the Best Customer Support Professionals

𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐕𝐀 | 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐋𝐢𝐬𝐭𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝟕+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 | 𝐒𝐡𝐨𝐩𝐢𝐟𝐲, 𝐀𝐦𝐚𝐳𝐨𝐧, 𝐞𝐁𝐚𝐲, 𝐄𝐭𝐬𝐲, 𝐖𝐚𝐥𝐦𝐚𝐫𝐭, 𝐖𝐨𝐨𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐓𝐢𝐤𝐓𝐨𝐤 𝐒𝐡𝐨𝐩 & 𝐌𝐨𝐫𝐞 Get reliable, scalable support for your e-commerce business 🚀 𝐖𝐢𝐭𝐡 𝟕+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, I help brands manage operations, deliver exceptional customer support, and optimize their online stores 𝐚𝐜𝐫𝐨𝐬𝐬 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐚𝐧𝐝 𝐂𝐑𝐌𝐬. 🌟 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐦𝐞 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐧𝐞𝐞𝐝: ● “A reliable VA who can handle everything without constant supervision” ● “Someone who understands e-commerce operations end-to-end” ● “Fast, professional customer support that improves retention” ● “Accurate product listings + smooth order processing” ● “An expert who already knows the tools and doesn’t need training” ⚡ 𝐌𝐲 𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 🛒 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (𝐌𝐮𝐥𝐭𝐢-𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦) Shopify • Amazon • eBay • Walmart • Etsy • WooCommerce • BigCommerce • TikTok Shop Product Listings (single + bulk upload) SEO Title & Description Optimization Product Variants, Pricing & Catalog Management Inventory Management & Stock Updates Order Processing, Tracking & Fulfillment Store Setup & Backend Management 💬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 (𝐇𝐢𝐠𝐡-𝐐𝐮𝐚𝐥𝐢𝐭𝐲 & 𝐅𝐚𝐬𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞) Tools: Zendesk • Gorgias • Freshdesk • Intercom • Help Scout Email & Live Chat Support Order Issues, Refunds, Chargebacks Customer Retention & Satisfaction Focus Handling High-Volume Tickets Efficiently Professional, brand-aligned communication 📊 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 & 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Tools: CRM Systems • Google Workspace • Excel • Spreadsheets Data Entry & Web Research CRM Management & Customer Data Handling Email Management & Inbox Organization Reports, documentation & daily operations Task management & process optimization 🦄 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐆𝐞𝐭 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐌𝐞: ★ 7+ years of REAL experience (not just Upwork) ★ Multi-platform & multi-tool expertise ★ Detail-oriented + error-free work ★ Fast communication & quick turnaround ★ Ability to handle full business operations 🔥 𝐖𝐡𝐲 𝐈 𝐒𝐭𝐚𝐧𝐝 𝐎𝐮𝐭: I don’t just complete tasks — I help you 𝐫𝐮𝐧 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐬𝐦𝐨𝐨𝐭𝐡𝐥𝐲, 𝐫𝐞𝐝𝐮𝐜𝐞 𝐰𝐨𝐫𝐤𝐥𝐨𝐚𝐝, 𝐚𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. Most freelancers need training. I 𝐚𝐥𝐫𝐞𝐚𝐝𝐲 𝐤𝐧𝐨𝐰 𝐭𝐡𝐞 𝐬𝐲𝐬𝐭𝐞𝐦𝐬, 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬, 𝐚𝐧𝐝 𝐭𝐨𝐨𝐥𝐬. 📈 Let’s Work Together If You: ● Run an e-commerce store and need reliable support ● Want to improve customer satisfaction & response time ● Need someone to manage operations without micromanaging ● Are looking for a long-term VA you can trust 📩 Next Step: Click “𝐈𝐧𝐯𝐢𝐭𝐞” or send me a message — Tell me about your business, and I’ll suggest the best way I can help. 📞 If it’s a good fit, we can schedule a quick call on Upwork to discuss your needs, workflow, and how I can support your business efficiently. 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Shopify, Amazon, eBay, Walmart, BigCommerce, WooCommerce, Etsy, TikTok Shop, Poshmark, Lazada, Vendoo, and more. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐨𝐨𝐥𝐬: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, LiveChat, and more. 𝐂𝐑𝐌 𝐓𝐨𝐨𝐥𝐬: GoHighLevel (GHL), HubSpot, Salesforce, Zoho, Pipedrive, and more. 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Inventory Management, Product Listings, Bulk Upload, SKU Tracking, Pricing Updates. 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Data Entry, Google Workspace, Excel, CRM Management, Reporting. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐤𝐢𝐥𝐥𝐬: Email Support, Live Chat, Order Processing, Refunds, Dispute Resolution, Retention Strategies. 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Calendar Management, Email Handling, Administrative Task Support, CRM Automation.

Are you looking for the top-rated freelancers on Upwork with up to 8 years of professional experience to boost your projects and increase your sales—such as customer service, sales optimization and marketing communications in German, English, and Arabic? I help companies improve customer service and increase sales through cold calling, providing translation services, and boosting reviews on platforms like Trustpilot and others. Your sales team struggles to close qualified leads. I turn cold calls into hot opportunities for German & English,Arabic markets, boosting close rates by 4x in the first month I’m like a shark in the sea: I know my goals and I pursue them. - If you don't have a phone number for sales calls and cold calling, no problem! I have a German phone, so I can make calls from it too. I'm here to help you solve any problem you might face, wherever you are. I know how to increase sales, identify the company’s weaknesses and challenges, and resolve them to ensure 100% customer satisfaction and even secure recommendations for the company from others. We’re also flexible when it comes to pricing. We won’t disagree A brief overview of the companies I have worked with: -Amazon Germany: Customer service & Sales -Booking Customer service & sales support & Cold calling -Ebookers / Hotels: Travel bookings & client relations& Sales, cold calling -Komfortkissen (Germany): Sales & customer service& Cold call -Go Transcript: Translation & transcription (DE/EN/AR) -Woflow (Germany): Data management & operations& Sales -Veeva Systems: Sales support & market expertise & cold calling . -hej consulting GmbH Sales & cold calling -The Fleece Company (Germany) Customer service & Ticket- chat Support Technical Skills:- Shopify | Commslayer | Zendesk | Go high level system | Hubspot | Salesforce | Amazon System | Woflow Workforce | Voyager Amadeus, GDS Systems & Farelogix (travel/ticketing) MS Office Suite (Word, Excel, PowerPoint). What I can offer your company: - The key factor that will help your company or project grow, keep your customers extremely satisfied, and boost your ratings on sites like Trustpilot and others - Extensive experience in the German (DACH), American, British, and Middle Eastern markets, combined with deep cultural understanding and an understanding of each client’s specific needs. -Multilingual customer support (German, English, and Arabic). I am fluent in these languages and also provide translation services, as well as cold calling and sales. -Generation of marketing opportunities and direct marketing communications in Germany, Austria, Switzerland, the United Kingdom, and the United States -Recruitment and onboarding of new employees in Germany, taking cultural differences into account High cultural sensitivity toward major international markets. Beyond customer service and sales, I bring a strong analytical mindset backed by hands-on experience in Data Analysis. Using Excel, SQL, Power BI, and Python, I help businesses uncover valuable insights, monitor KPIs, optimize processes, and make data-driven decisions. This combination of communication, sales, and analytical skills allows me to understand both the customer perspective and the numbers behind business performance. I invite you to start with a small, paid test project—an easy, no-risk way to see my skills, communication, and commitment in action. Let’s discuss how I can help you deliver exceptional service, drive sales, and expand into new markets. I look forward to connecting!

If you are looking for a reliable and goal-oriented individual, I AM FIT! I am a dedicated and hard-working person who believes in honesty and good working relationships, and I can quickly learn and adapt to new things, working effectively with minimal supervision. Here are the tools I’m highly skilled with and use regularly. Spreadsheets & Productivity | E-commerce | CRM | Customer Support: 💎 Microsoft Excel 💎 Google Sheets 💎 Notion 💎 Trello 💎 Slack 💎 Hubspot 💎 Monday.com 💎 Shopify 💎 Sendcloud 💎 Freshdesk 💎 Zendesk 💎 Gorgias 💎 Tidio 💎 Airtable Why Hire Me? ✔️ Data Entry & Management – Clean, structure, and organize datasets with accuracy. ✔️ Lead Generation Specialist – Find verified leads to help you convert them to sales. ✔️ E-commerce Product Listing and Customer Service Success. ✔️ CRM & Spreadsheet Expert – Monday.com, Slack, HubSpot, Google Sheets, Excel extraction from public sources, and more. ✔️ Fast, Detail-Oriented, & Reliable – Delivering high-quality work on time, every time. Why I Stand Out from Other Freelancers: 📂 Business-Minded Approach – I don’t just do tasks—I help optimize systems that grow your business. 📂 Tool Mastery – From any CRM & Productivity, I study and utilize. 📂 Proactive Communication – Clear, timely updates so you're never left guessing. 📂 Problem Solver – I anticipate issues before they arise and offer smart, cost-effective solutions. 📂 Client Loyalty – They trust the quality and consistency I deliver in how I do and manage the tasks assigned to me. You’re not just hiring a freelancer—you’re getting a partner dedicated to your success. What I Can Do for You: 📂 Data Entry & Database Management – Organizing, cleaning, and structuring. 📂 Lead Generation – Finding quality leads that convert into sales to achieve success. 📂 Social Media Handler & Customer Support Specialist – Manage your social media, customer engagement, exposure, and store management. 📂 Admin Support & Virtual Assistance – Email management, file organization, and research tasks I’m looking forward to working with you my future client. Let’s chat! 📩

I used to work recently for an ecom footwear brand as a customer service VA. - I answered Instagram DMs, deleted negative comments, and checked orders. I used to work with a Canada-based online clothing store as a customer service agent. - I answered emails and reached out to customers needing verification and additional details to ship their orders properly. - I worked with the Fulfillment Team to ensure on-time order processing and to provide efficient customer support. I used to work on a part-time basis for a New York-based clothing store client in customer service. - I answered customer emails through ZOHO, and I answered chats in Shopify and FB messenger too. - I send invoices if needed, edit orders and check FB comments I worked as a Customer Phone Ambassador for Upwork Global Inc. from Jul 12, 2021, to July 28, 2023. - I took inbound calls catering to Upwork clients and freelancers. - Make outbound calls to follow up on their tickets or misscalls. - I also worked on emails/tickets through Zendesk. I was hired as an Account manager/Phone/chat/email customer support/Customer service/purchasing by an Upwork client last October 15, 2019. - I ordered car parts from yards. - Do the follow-ups on my orders. - Input my order information on a Google Spreadsheet. I started working for Upwork as a Facebook Data Entry and Member Processing in July 2019 until now. - I vet the people who request to join their group. - Then enter their information into Google Spreadsheet. I worked for more than three years as a back-office customer support representative for one of the biggest retail stores in the US. I took the following tasks excellently: - E-mail/Phone support representative for a US retail store and a software company - Order placing, order status, order returns, and exchanges, order cancellations, account management, loyalty program, escalations, and complaints. You'll be amazed at how driven and hard-working I am! I am reliable, have a keen eye for details, and communicate well verbally and in writing. I am a team player but can work excellently with minimal supervision. I'm looking to build a career and am excited to embark on a journey with you! Thanks for reading! :)

I am passionate about helping others succeed and have recently embarked on a transformative journey from the sporting arena to the dynamic world of customer service, web research, and data entry. In my previous role in athletics, I had the privilege of shaping lives by instilling discipline, fostering teamwork, and promoting excellence. Guiding individuals to surpass their limits and achieve their goals has been incredibly rewarding. Now, driven by a desire to expand my horizons and explore new opportunities, I am excited to venture into the realms of customer service, web research, data entry, and data analysis and virtual assistance. Recognizing the critical importance of empathy, effective communication, and problem-solving, I am eager to apply my skills in these new contexts. My experience in web research and data entry has further honed my attention to detail and ability to manage information efficiently. I am confident that my diverse background provides a unique perspective and a strong foundation for delivering exceptional results.

My role extends beyond simply adhering to an established process. I create opportunities for your business to grow through optimization. My client reviews demonstrate my value is far more than simply completing tasks. While most freelancers simply check boxes as proof of the work completed, I have the ability to reduce gaps and improve workflow processes to ensure they complement your company’s growth and scalability. What separates me from other freelancers? I take complete ownership of your store’s execution. I don’t wait until the manual tells me what to do; instead, I examine the manual and ensure the work I provide aligns with your overall organization’s vision of success and profitability. My ultimate goal is to write your processes so that you have a choice to be involved as the business owner, versus needing to be involved. Areas of Expertise: Strategic Catalog Management: Expert in working with Shopify to ensure accurate technical execution, while providing high-end looks (minimalist, luxury, or “Old Money” designs). End-to-End Supply Chain Management: Manage the entire transaction flow starting from supplier management and inventory tracking through complex claim resolution and logistics. Process Engineering: Designed to be a structured workflow for Start-Up and Growing companies, ensuring continued growth in all areas as the company grows. Problem Solving Proactively: Detecting operational bottlenecks and implementing solutions prior to experiencing either: 1. Delays 2. Lost Revenue I am self-starting, adaptable to your technology stack and work independently so there is minimal need for me to collaborate directly with you regarding the day-to-day activities of your business (i.e., keeping your business organized). If you need a partner that can help you receive value from operational processes to help you grow, we should discuss your project! Ready to get started streamlining your operations? Click on the Invite button!