Hire the Best Customer Support Professionals

I helped build a $2.5M sales pipeline in under 60 days—without hiring a single in-house agent. Just a few years ago, I was overwhelmed. The more I tried to grow, the more I burned out—dealing with inconsistent leads, unreliable freelancers, high customer acquisition costs, and zero backend visibility. I saw other digital founders facing the same struggle: scaling sales meant sacrificing time, energy, or quality. That’s when I realized: the key wasn’t working harder. It was building systems backed by people trained with purpose. In Q2 of 2022, I launched a new model—niche-trained sales reps, backed by CRM-integrated automation and a transparent backend. I called it IVOICE OUTSOURCING, built on one belief: God gives us the ability to create solutions not just for profit, but to serve people better. The results came quickly. → Within 60 days, our clients reduced CPA by 30% → We delivered 3X more qualified leads/month → We helped digital businesses launch campaigns in under 7 days → Clients gained real-time visibility and saw 25% improvement in retention This turning point allowed me to build not just an agency, but a mission-driven sales enablement company. IVOICE OUTSOURCING became a lifeline for time-starved CEOs who wanted reliable sales results—without hiring headaches, tech overwhelm, or wasted spend. Today, my mission is to empower digital founders to scale with clarity, confidence, and purpose—through systems that work and teams that deliver. I believe excellence honors God—and in business, excellence starts with consistency, service, and trust. Here’s what we’ve achieved so far: → 150+ digital-native companies served → 48-hour rep delivery system → 40–60% close rate after demo → $2.5M+ pipeline generated → Campaign launch in 7 days → 95% client retention IVOICE OUTSOURCING is a done-for-you Sales Enablement-as-a-Service provider. ✅ Launch-ready in 7 days ✅ Niche-trained reps + CRM automation ✅ Helped over 150 companies ✅ 8.6+ client NPS with proven ROI results Some campaigns we are experienced and familiar with SSDI, Health Insurance, Auto Insurance, Medical, Home Services, and Home Improvement. 👉 Let’s connect if you’re scaling and ready to stop guessing. I’ll show you how we make backend sales work—so you can focus on what truly matters.

With over 7 years of experience leading customer support teams across SaaS, E-commerce, AI, Health, and Non-Profit sectors, I help businesses build customer experience operations that are efficient, scalable, and consistently deliver results. I specialise in turning operational challenges into structured solutions, whether that means building workflows from scratch, defining KPIs, coaching underperforming teams, or collaborating with product and development teams to reduce friction for end users. I bring both the strategic oversight of a manager and the hands-on execution of someone who has worked in fast-paced startup environments where every detail matters. Proven Results: - Built and maintained SOPs for customer service workflows, reducing onboarding time and improving process consistency across teams. - Conducted regular 1-to-1 coaching and performance reviews, increasing team productivity by 40%. - Defined and tracked key metrics including CSAT, NPS, FCR, AHT, ART, and SLAs to drive continuous service improvement. - Partnered with product and development teams to identify and resolve recurring technical issues, reducing escalations by 15%. - Managed distributed teams of 10+ freelancers, improving turnaround time and maintaining brand consistency at scale. - Maintained a 2-hour response time across high-volume email support operations. I am also experienced in data analysis, giving me the ability to go beyond surface-level reporting and identify trends, inefficiencies, and opportunities that drive real operational improvement. If you are looking for a technical support manager who can lead your team, build your processes, and deliver measurable results, I would love to connect.

I have a solid experience of more than 16 years now. I worked as a quality analyst and customer support for different companies worldwide. I also have vast experience working as technical support, email support, chat support, text support, order taking, admin assistant, virtual assistant, moderator, and as a sales agent for voice, chat, and email. Flexibility and dedication are just some of my priorities when it comes to my performance. I always make sure that I do my job well and ensure that I always perform each task with dignity and concern. I carry loyalty and integrity in everything that I do. I believe that my experience, reviews, and performance will speak for me. I have vast experience using many different email tools and other tools like Zendesk, Freshdesk, Helpscout, Reamaze, Pipedrive, Front, Excel, Zoho, Shopify, Teeinblue, Gelato, Intercom, Stripe, Infusionsoft, Kajabi, and Salesforce including using other CRM (HubSpot, Freshdesk, Zendesk, Zoho, Pipedrive, Salesforce, Keap, Freshworks)

With Upwork's rising talent and tech savvy freelancers, there are many freelancers to choose from. Whether you need break/fix tech support, network support or cyber security assessments. My profile is geared toward those who need fast and accurate work done. I have 8 years of IT experience ranging in helpdesk support, remote troubleshooting, network configurations, Printer issues, O365 configuration and troubleshooting, Google suite configuration and troubleshooting, and Cyber Security. I'm a Jack of all trades and love to build trust while providing quality support to my clients. I was even coined "The people person of IT" by one of my medical clients. The best part is I give free advice. If you feel you've reached your perfect IT specialist, please feel free to message me at any time. I have a quick response time.

If you are looking for a reliable and goal-oriented individual, I AM FIT! I am a dedicated and hard-working person who believes in honesty and good working relationships, and I can quickly learn and adapt to new things, working effectively with minimal supervision. Here are the tools I’m highly skilled with and use regularly. Spreadsheets & Productivity | E-commerce | CRM | Customer Support: 💎 Microsoft Excel 💎 Google Sheets 💎 Notion 💎 Trello 💎 Slack 💎 Hubspot 💎 Monday.com 💎 Shopify 💎 Sendcloud 💎 Freshdesk 💎 Zendesk 💎 Gorgias 💎 Tidio 💎 Airtable Why Hire Me? ✔️ Data Entry & Management – Clean, structure, and organize datasets with accuracy. ✔️ Lead Generation Specialist – Find verified leads to help you convert them to sales. ✔️ E-commerce Product Listing and Customer Service Success. ✔️ CRM & Spreadsheet Expert – Monday.com, Slack, HubSpot, Google Sheets, Excel extraction from public sources, and more. ✔️ Fast, Detail-Oriented, & Reliable – Delivering high-quality work on time, every time. Why I Stand Out from Other Freelancers: 📂 Business-Minded Approach – I don’t just do tasks—I help optimize systems that grow your business. 📂 Tool Mastery – From any CRM & Productivity, I study and utilize. 📂 Proactive Communication – Clear, timely updates so you're never left guessing. 📂 Problem Solver – I anticipate issues before they arise and offer smart, cost-effective solutions. 📂 Client Loyalty – They trust the quality and consistency I deliver in how I do and manage the tasks assigned to me. You’re not just hiring a freelancer—you’re getting a partner dedicated to your success. What I Can Do for You: 📂 Data Entry & Database Management – Organizing, cleaning, and structuring. 📂 Lead Generation – Finding quality leads that convert into sales to achieve success. 📂 Social Media Handler & Customer Support Specialist – Manage your social media, customer engagement, exposure, and store management. 📂 Admin Support & Virtual Assistance – Email management, file organization, and research tasks I’m looking forward to working with you my future client. Let’s chat! 📩

Hello, I'm a highly skilled and experienced professional offering expertise in Data Entry, Virtual Assistant and Customer Support. With a proven track record of delivering exceptional results, I can help you achieve your business goals efficiently and effectively. - Proven track record of delivering exceptional results to clients - Conducts thorough and comprehensive research on a wide range of topics - Proficient in data mining, analysis, and visualization - Provides accurate and reliable research reports, summaries, and analyses - Excellent typing skills with great attention to detail - Enters large amounts of data quickly and accurately - Proficient in various data entry software and tools - Works with different file formats (Excel, CSV, Google Sheets) - Deep understanding of search engine algorithms and best practices - Optimizes websites for search engines and increases online visibility - Conducts keyword research, on-page optimization, off-page optimization, and link building - Self-motivated and dedicated professional - Delivers high-quality work on time and within budget - Available for short-term and long-term projects - Flexible working hours Contact me today to discuss project requirements and achieve your goals