Hire the Best Customer Support Freelancers
in Nigeria

More than 3,000 reviews on G2
Rating is 4.5 out of 5.
4.5/5
of Upwork by G2 peer reviewers
Blessed O.

Lagos, Nigeria

$20/hr
5.0
14 jobs

🚨 FREE Zoho CRM & Zoho One SYSTEM AUDIT (Limited Spots This Week) 🚨 "Fixed our entire Zoho CRM when nothing else worked." "Finally gave us a system that actually runs without breaking." If your Zoho setup feels messy… workflows aren’t triggering… reports don’t make sense… or your team is still relying on spreadsheets… You don’t have a Zoho problem, you have a system problem. And that’s exactly what I fix. ⚙️ I Turn Zoho Into a Scalable Growth Engine. I don’t just “set up Zoho.” I design automation-first systems that: ✔ Capture and organize your data properly ✔ Automate your sales, operations, and follow-ups ✔ Eliminate manual work and human error ✔ Give you full visibility across your business ✔ Scale with you as you grow Most clients come to me after: ❌ Broken workflows ❌ Duplicate records everywhere ❌ Poor CRM structure ❌ Automations not triggering ❌ Systems built without long-term scalability I rebuild Zoho the right way, clean, structured, and reliable. 🔥 What I Can Build Inside Zoho ✅ Zoho One Full Implementation & System Architecture ✅ Zoho CRM Setup, Customization & Automation ✅ Zoho Creator Custom Apps & Portal Systems ✅ Client & Supplier Portals (Role-Based Access) ✅ Workflow Automation, Blueprints & Deluge Scripting ✅ Sales Pipeline & Lifecycle Automation ✅ Lead Management & Conversion Systems ✅ Email & SMS Automation (Follow-ups, Alerts, Campaigns) ✅ Zoho Analytics Dashboards & Reporting ✅ Zoho Books Integration (Invoices, Payments, Tracking) ✅ Zoho Flow, Zapier & API Integrations ✅ Data Migration, Cleanup & CRM Optimization ✅ System Audits & Performance Fixes 🧠 How I Work (This Is Why Clients Stay) I don’t guess, I diagnose. When I step into your Zoho system, I: ✔ Identify where leads/data are leaking ✔ Fix broken automation logic ✔ Redesign your CRM structure for clarity ✔ Build systems that are simple, scalable, and error-proof ✔ Document everything so your team can actually use it This isn’t just “freelancing.” I act as your Zoho system architect. 🏆 Why Clients Choose Me ✅ Zoho CRM & Zoho Creator Specialist ✅ Deep Zoho One ecosystem expertise ✅ Strong business + system thinking (not just tech) ✅ Proven track record fixing broken Zoho setups ✅ Clean, scalable, automation-first builds ✅ Clear documentation + training included ✅ Available for long-term system ownership 🚀 Let’s Fix Your Zoho System If you're not sure what’s broken… 📩 Message me “SYSTEM AUDIT” I’ll review your Zoho setup and show you: - What’s not working - What’s missing - What needs to be fixed first. No guesswork. Just clarity. Or click INVITE TO JOB and let’s build you a system that actually works. #Zoho #ZohoCRM #ZohoOne #ZohoCreator #ZohoConsultant #ZohoExpert #ZohoAutomation #ZohoImplementation #ZohoCRMSetup #ZohoCRMCustomization #ZohoCRMIntegration #ZohoCRMWorkflow #ZohoCRMDeveloper #ZohoCRMExpert #ZohoCRMAutomation #ZohoBlueprint #ZohoDeluge #ZohoFlow #ZohoAnalytics #ZohoBooks #ZohoDesk #ZohoSalesIQ #ZohoCampaigns #ZohoMarketingAutomation #ZohoForms #ZohoInventory #ZohoProjects #ZohoSign #ZohoSubscriptions #ZohoCommerce #CRM #CRMAutomation #CRMConsultant #CRMExpert #SalesAutomation #LeadManagement #BusinessAutomation #WorkflowAutomation #SystemAutomation #APIIntegration #Zapier #Make #ZohoCRM #ZohoOne #ZohoCreator #ZohoExpert #ZohoConsultant #ZohoCRMExpert #ZohoDeveloper #ZohoAutomation #ZohoImplementation #ZohoCRMSetup #ZohoCRMAutomation #ZohoCustomization #ZohoCRMIntegration #ZohoWorkflowAutomation #ZohoBlueprint #ZohoDeluge #ZohoFlow #ZohoAnalytics #ZohoBooks #ZohoDesk #ZohoSalesIQ #ZohoCampaigns #ZohoMarketingAutomation #ZohoForms #ZohoInventory #ZohoProjects #ZohoSign #ZohoSubscriptions #ZohoCommerce #CRMSetup #CRMAutomation #CRMConsultant #CRMExpert #CRMImplementation #CRMIntegration #SalesAutomation #LeadManagement #LeadAutomation #BusinessAutomation #WorkflowAutomation #ProcessAutomation #SystemAutomation #AutomationExpert #APIIntegration #ZapierIntegration #MakeIntegration #DataMigration #CRMOptimization #BusinessSystems #AutomationSystems #ZohoCRMSpecialist #ZohoCRMConsultant #ZohoCRMDeveloper #ZohoCRMImplementation #ZohoCRMIntegration #ZohoCRMCustomization #ZohoCRMWorkflow #ZohoCRMBlueprint #ZohoCRMDeluge #ZohoCRMSetupService #ZohoCRMOptimization #ZohoCRMStrategy #ZohoCRMSystem #ZohoCRMPlatform #ZohoCRMTools #ZohoAutomationExpert #ZohoAutomationConsultant #ZohoAutomationFreelancer #ZohoAutomationServices #ZohoBusinessAutomation #ZohoSystemSetup #ZohoSystemOptimization #ZohoSystemIntegration #ZohoProcessAutomation #ZohoWorkflowSetup #ZohoWorkflowDesign #ZohoWorkflowExpert #ZohoFlowAutomation #ZohoAPIIntegration #ZohoThirdPartyIntegration #ZohoDataMigration #ZohoDataCleanup #ZohoDataManagement #ZohoReporting #ZohoDashboard #ZohoAnalyticsExpert #ZohoBooksIntegration #ZohoFinanceAutomation #ZohoInvoiceAutomation #ZohoSubscriptionManagement #ZohoClientPortal #ZohoVendorPortal #ZohoCustomApp #ZohoCreatorDeveloper #ZohoCreatorExpert #ZohoCreatorApp #ZohoCreatorPortal #ZohoLowCode #ZohoBusiness

  • Zoho CRM
  • Zoho Books
  • Zoho Desk
  • Zoho Creator
  • Zoho Platform
  • Zoho Recruit
  • Zoho Projects
  • Zoho Analytics
  • Customer Relationship Management
  • CRM Automation
  • Automation
  • Email Automation
  • Email & Newsletter
  • Email Campaign
  • Zoho Survey
  • CRM Development
  • Zoho Sprints
  • CRM Software
  • Lead Capture
  • Lead Capture Page
Balikis R.

Ogba, Nigeria

$5/hr
5.0
9 jobs

Credit repair business owners don't lose clients because of bad results. They lose them because of silence missed updates, disorganized onboarding, and follow-ups that never happen. In a referral-driven industry, one poor client experience travels fast. The right VA doesn't just save you time. They protect your reputation. I fix that. As a Credit Repair Virtual Assistant and Customer Service Specialist, I work exclusively in this space with hands-on experience in DisputeFox, Credit Repair Cloud, and FCRA compliance standards. No onboarding curve. No guesswork. I step in ready to operate your systems, manage your clients, and protect the business you've worked hard to build. My focus: keep clients informed, disputes moving, and operations clean without you managing every detail. What I handle for you: 📋 Client Onboarding & Account Setup: New client intake from first contact to active account. Welcome emails, document collection, account creation in DisputeFox or Credit Repair Cloud, portal setup, and consultation scheduling all handled. Every client starts with clarity and confidence. 📞 Credit Repair Customer Service: I'm the professional point of contact for your clients. Email, phone, and chat support with empathetic, informed dispute updates. Questions answered. Concerns resolved. Cancellations prevented before they happen. 📂 Bureau Dispute Tracking & Management: Every open dispute across Experian, Equifax, and TransUnion tracked, logged, and organized. Bureau responses filed promptly. Client files kept current and audit-ready at all times. Nothing sits unactioned. ✉️ Dispute Letter Preparation & Follow-Up: Bureau disputes, goodwill letters, debt validation notices, and creditor correspondence prepared, sent, and tracked. Every letter is FCRA-compliant, properly formatted, and followed through to response. 🖥️ DisputeFox & CRM Pipeline Management: CRM data maintained clean and current at all times. Client progress updated, pipeline organized, workflows managed, and billing tracked inside DisputeFox, Credit Repair Cloud, or GoHighLevel. 📊 Credit Report Analysis & Dispute Prioritization: Reports reviewed across all three bureaus. Collections, charge-offs, late payments, hard inquiries, and inaccurate items identified and organized into a clear, prioritized action plan your team can execute immediately. 🔄 Client Follow-Up & Retention Communication: Structured follow-up sequences that keep clients informed, engaged, and enrolled. Regular updates build loyalty, reduce drop-off, and generate the referrals that grow your business. 🗂️ Back-Office Admin & File Management: Document organization, scheduling coordination, Google Sheets and Excel data management, and general administrative support handled without constant oversight from you. I work best with credit repair business owners, credit coaches, and financial services entrepreneurs who are actively scaling and need a reliable, industry-knowledgeable partner they can trust. My ideal client values professionalism and wants every client interaction to reflect their brand accurately and consistently. Tools and platforms I work with: DisputeFox · Credit Repair Cloud (CRC) · Client Dispute Manager (CDM) · GoHighLevel · Google Workspace (Gmail, Google Sheets, Google Drive, Google Calendar) · Microsoft Excel · Microsoft 365 · Zoom · Calendly · Slack · Trello · Asana · Experian portal · Equifax portal · TransUnion portal · IdentityIQ · SmartCredit · LetterStream · Zapier I respond quickly, update consistently, and don't wait to be followed up with. I ask the right questions before work begins not after. Client financial data is handled with full confidentiality at every stage. I adapt to your existing workflow, tools, and communication preferences from day one whether you need full-time support or part-time operational coverage. Ready to hand off your credit repair operations to someone who genuinely knows the industry? Send me a message describing where your client experience or back-office processes feel most stretched. I'll tell you exactly how I can step in and help. I'm ready to start.

  • Customer Service
  • Administrative Support
  • Virtual Assistance
  • Data Entry
  • Lead Generation
  • Appointment Setting
  • Microsoft Excel
  • Task Coordination
  • Credit Repair
  • Financial Analysis
  • Google Sheets
  • Phone Support
  • File Management
Mercy A.

Abuja, Nigeria

$10/hr
5.0
10 jobs

Welcome to my profile! With over 5 years of dedicated experience in delivering exceptional customer service and leading customer service teams, I am committed to providing professional, high-quality support tailored to diverse organizational needs. My expertise spans across a wide array of platforms, ensuring seamless interactions and issue resolution for clients. Core Competencies: * Customer Service Excellence: Proven track record across Zendesk, Freshdesk, Zoho, Gorgias, Django, Live Chat, Crisp, and Gmail ticketing solutions. * Multichannel Communication: Proficient in managing email, live chat, and social media platforms for positive client interactions. * Technical Proficiency: Skilled in Vicidial, Twilio, Ring Central for call management, and navigating Shopify, Sticky.IO, and Salesforce for order management. * Dispute Resolution: Experienced in handling disputes and chargebacks on PayPal, Afterpay, Shopify, and social media channels, ensuring client satisfaction. What sets me apart is my unwavering commitment to delivering exceptional customer service tailored to diverse needs. I excel in managing multichannel communication and resolving issues effectively. With a wide range of technical skills and a focus on maintaining client satisfaction, I consistently drive positive outcomes. I am confident in my capability to provide top-tier support to your organization, contributing significantly to your success. Let's collaborate and elevate your operations to new heights.

  • Customer Support
  • Email Support
  • Zoho CRM
  • Zendesk
  • Online Chat Support
  • Phone Support
  • Shopify
  • Email Communication
  • Data Entry
  • Microsoft Word
  • Gorgias
  • Microsoft Excel
  • Salesforce CRM
  • Notion
  • Virtual Assistance
Sophia C.

Lagos, Nigeria

$12/hr
4.7
19 jobs

Welcome to my profile! 👋 With over 7 years of hands-on experience across diverse industries, I specialize in delivering exceptional customer service and efficient administrative support to help businesses thrive. Are you looking for a reliable Virtual Assistant and Customer Support Specialist who truly cares about your business and its success? Look no further! What I Bring to the Table: 🌟 Proven Customer Support Expertise: I’ve worked as a Support Agent for different companies including Upwork, handling inquiries via email using CRM tools like Zendesk. I’m skilled at resolving issues quickly, ensuring your customers feel valued and supported. 🌟 Top-Notch Communication Skills: Whether it’s email, chat, or phone, I excel at keeping communication clear, professional, and empathetic, leaving a lasting positive impression on customers. 🌟 Efficient Administrative Support: From managing calendars and appointments to data entry and organizing workflows, I’ll keep your operations running smoothly so you can focus on growing your business. 🌟 CRM Savvy: I’m highly experienced with platforms like Zendesk, Intercom, Helpscout, Gorgias, Zoho, and Salesforce—tools I’ll use to optimize your customer interactions and streamline processes. 🌟 Social Media Engagement: Need help managing your online presence? I can assist with social media accounts, responding to messages, engaging followers, and building brand loyalty. 🌟 Reliable Problem-Solving: When challenges arise, I approach them with creativity and focus, finding tailored solutions to meet your specific needs. Why Clients Love Working With Me: ✔ Dependable & Detail-Oriented: I prioritize deadlines and ensure every task is completed to the highest standard. ✔ Flexible & Adaptable: I thrive in fast-paced environments and adjust quickly to meet your unique requirements. ✔ Customer-Focused: I genuinely care about your customers’ satisfaction, treating every interaction as an opportunity to build loyalty and trust. ✔ Discreet & Trustworthy: Your confidentiality is a top priority, and you can trust me to handle sensitive information with care. Let’s Collaborate: If you’re looking for someone who goes above and beyond to support your business, I’m here to help. Whether it’s providing stellar customer service, organizing your day-to-day operations, or stepping in where you need an extra hand, I’m ready to make a difference. Let’s chat about how I can help you reach your goals and grow your business. I look forward to working together!

  • Customer Support
  • Email Support
  • Zendesk
  • Order Tracking
  • Slack
  • Customer Satisfaction
  • Product Knowledge
  • Administrative Support
  • Customer Retention Strategy
  • Customer Onboarding
  • Ecommerce Support
Esther F.

Ado-Ekiti, Nigeria

$15/hr
5.0
6 jobs

Most TikTok Shop stores don’t fail because of products. They fail because they lack the support of a TikTok Shop setup expert, a TikTok Shop product listing specialist, and a TikTok Shop store optimization specialist who understands structure, SEO, and conversion logic. Many store owners hire randomly, but what they actually need is a TikTok Shop expert who can act as a TikTok Shop manager, TikTok Shop virtual assistant, and TikTok Shop ads campaign manager all in one. That’s where I come in. TikTok Shop Expert | Full-Service Growth Support I work as a: TikTok Shop setup expert TikTok Shop product listing specialist TikTok Shop dropshipping manager TikTok Shop ads campaign manager TikTok Shop affiliate marketing expert TikTok Shop virtual assistant TikTok Shop product research expert TikTok Shop content creator for sales TikTok Shop store optimization specialist TikTok Shop order fulfillment manager If you're searching for a TikTok Shop expert, TikTok Shop manager, or TikTok Shop virtual assistant who understands sales systems, you’re in the right place. TikTok Shop Setup & Store Optimization As a TikTok Shop setup expert and TikTok Shop store optimization specialist, I build structured, conversion-focused stores. ✔ Full TikTok Shop setup from scratch ✔ Store redesign by a TikTok Shop expert ✔ Clean navigation (handled by a TikTok Shop manager) ✔ Mobile optimization by a TikTok Shop virtual assistant ✔ Conversion improvements from a TikTok Shop store optimization specialist A properly structured store by a TikTok Shop setup expert and TikTok Shop manager increases trust and conversions. Product Listing & SEO Optimization A TikTok Shop product listing specialist understands that listings drive both traffic and conversions. I provide: ✔ Product uploads by a TikTok Shop virtual assistant ✔ SEO titles by a TikTok Shop product research expert ✔ Descriptions written by a TikTok Shop content creator for sales ✔ Optimization by a TikTok Shop store optimization specialist ✔ Keyword targeting from a TikTok Shop product research expert Every listing is handled by a TikTok Shop product listing specialist and reviewed by a TikTok Shop expert to ensure performance. TikTok Shop Ads & Growth Strategy Scaling requires a TikTok Shop ads campaign manager and a TikTok Shop affiliate marketing expert. ✔ Campaign setup by a TikTok Shop ads campaign manager ✔ Product scaling by a TikTok Shop expert ✔ Affiliate system built by a TikTok Shop affiliate marketing expert ✔ Creative direction from a TikTok Shop content creator for sales A strong TikTok Shop ads campaign manager combined with a TikTok Shop product research expert is key to winning products. Dropshipping & Order Management As a TikTok Shop dropshipping manager and TikTok Shop order fulfillment manager, I handle operations smoothly: ✔ Supplier coordination by a TikTok Shop dropshipping manager ✔ Order tracking by a TikTok Shop order fulfillment manager ✔ Daily operations managed by a TikTok Shop virtual assistant ✔ Workflow automation from a TikTok Shop expert Your backend is managed by a TikTok Shop manager, ensuring consistency and efficiency. Full TikTok Shop Virtual Assistant Support If you need ongoing help, I work as a TikTok Shop virtual assistant and TikTok Shop manager to handle: ✔ Daily store tasks ✔ Product updates (by a TikTok Shop product listing specialist) ✔ Inventory tracking (by a TikTok Shop manager) ✔ Customer support (by a TikTok Shop virtual assistant) You get full support from a TikTok Shop expert, TikTok Shop manager, and TikTok Shop virtual assistant combined. My Approach As a TikTok Shop expert and TikTok Shop store optimization specialist, I focus on: • Structure over guesswork • SEO from a TikTok Shop product research expert • Conversion strategy from a TikTok Shop content creator for sales • Scaling with a TikTok Shop ads campaign manager Why Hire Me? Because you don’t just need a freelancer. You need: A TikTok Shop setup expert A TikTok Shop product listing specialist A TikTok Shop dropshipping manager A TikTok Shop ads campaign manager A TikTok Shop affiliate marketing expert A TikTok Shop virtual assistant A TikTok Shop product research expert A TikTok Shop content creator for sales A TikTok Shop store optimization specialist A TikTok Shop order fulfillment manager All in one TikTok Shop expert. Let’s Work, If you're serious about scaling your business with a TikTok Shop expert, TikTok Shop manager, or TikTok Shop virtual assistant, send a message. Let’s build, optimize, and scale your TikTok Shop the right way. ⚠️ Note Many TikTok Shop stores don’t need a redesign. They need a TikTok Shop store optimization spaecialist, a TikTok Shop product listing specialist, and a TikTok Shop expert who understands structure. TikTok Shop expert, TikTok Shop manager, TikTok Shop virtual assistant, TikTok Shop setup expert, TikTok Shop product listing specialist, TikTok Shop ads campaign manager TikTok Shop affiliate marketing expert.

  • Shopify Dropshipping
  • Shopify Marketing
  • Ecommerce Marketing
  • TikTok Marketing
  • Virtual Assistance
  • Email Marketing
  • Google Ads
  • Product Listings
  • Shopify Website Design
  • Social Media Marketing
  • Set Up Shopify Site
  • Shopify SEO
  • TikTok
  • TikTok Ad
  • Shopify Development
  • Shopify Website Redesign
  • Shopify Plus
  • Shopify
  • Website Redesign
  • Website Migration
Linda E.

Lagos, Nigeria

$10/hr
5.0
13 jobs

I’m an independent, results-driven freelancer with over 3 years of experience in Customer Support, Data Entry, Virtual Assistance, and Instagram dm chat support, WhatsApp dm chat support.. I combine smart strategies with hard work to deliver reliable, high-quality support that helps businesses grow. My expertise spans a wide range of virtual assistant services, including: • Live chat support, email support, and email management • Text-based customer support • Social media management • Appointment scheduling • File organization and management • Lead generation • Data entry and data verification • Document conversion (Word ↔ Excel, PDF ↔ Word, PDF ↔ Excel/Google Sheets) • Transcription (voice to text) • Image-to-text data extraction I’m quick to understand client needs, product details, and customer expectations. I can confidently answer product-related questions, provide accurate information, and offer a smooth support experience. With excellent communication skills and emotional intelligence, I build strong customer relationships that can lead to improved customer satisfaction and increased sales. I’m also experienced in using various CRM software platforms, collaborating with team members, and identifying upsell opportunities to boost client success. As a native English speaker, I bring top-notch problem-solving skills, strong verbal and written communication, keen attention to detail, and the ability to multitask and prioritize tasks effectively. I’m passionate about learning, open to new challenges, and ready to bring value to your project. Whether you need a dependable customer service representative, a sharp data entry specialist, or an all-around virtual assistant, I’m here to help. Ready to get started? Let’s connect. I’d love to work with you!

  • Customer Support
  • Customer Service
  • CRM Software
  • Data Entry
  • Calendar Management
  • Administrative Support
  • Appointment Scheduling
  • Spreadsheet Skills
  • Sales
  • Social Media Management
  • Technical Support
  • Online Chat Support
  • Appointment Setting
  • Lead Generation

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