Hire the Best Phone Support Agents
in Nigeria

🌺 I currently have one slot open for a new client. I specialise in identifying broken customer support workflows and implementing systems that improve efficiency and customer satisfaction. Currently available for new long-term clients and support operations roles. Successfully worked with US, Australia, NZ, European and Canadian clients. I've worked with both startups and established teams where clarity, accountability, and customer trust are essential. My focus goes beyond simply answering tickets. I take ownership of issues from start to finish, making sure the real customer problem is understood and resolved so nothing falls through the cracks. Over the years, l've helped clients improve broken processes and implement workflow automations that save time, effort, and valuable resources - customer retention achieved by 60-75%. Here are my areas of expertise : ✅Shopify ✅ Outlook ✅ Gorgias ✅ Freshdesk ✅ Zendesk ✅ Google spreadsheet ✅ Ali express ✅ Alibaba ✅ Amazon ✅ Reamaze ✅ Trello ✅ Asana ✅ Keap I work well under minimum supervision, highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given. I can assure you that I will never let you down in terms of professionalism.

𝐖𝐞𝐥𝐜𝐨𝐦𝐞! 🤚𝐈 𝐫𝐞𝐜𝐞𝐢𝐯𝐞𝐝 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝟓🌟 𝐫𝐞𝐯𝐢𝐞𝐰 𝐟𝐫𝐨𝐦 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝐡𝐚𝐩𝐩𝐲 𝐚𝐧𝐝 𝐬𝐚𝐭𝐢𝐬𝐟𝐢𝐞𝐝 𝐂𝐥𝐢𝐞𝐧𝐭 , 𝐊𝐢𝐧𝐝𝐥𝐲 𝐭𝐚𝐤𝐞 𝐚 𝐥𝐨𝐨𝐤 - "𝐀𝐥𝐨𝐛𝐮 𝐢𝐬 𝐚 𝐟𝐚𝐧𝐭𝐚𝐬𝐭𝐢𝐜 𝐰𝐨𝐫𝐤𝐞𝐫! 𝐈 𝐰𝐨𝐮𝐥𝐝 𝐡𝐢𝐠𝐡𝐥𝐲 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝 𝐡𝐞𝐫 𝐭𝐨 𝐞𝐯𝐞𝐫𝐲𝐨𝐧𝐞. 𝐒𝐡𝐞 𝐭𝐨𝐨𝐤 𝐚 𝐥𝐢𝐭𝐭𝐥𝐞 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐠𝐞𝐭 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐫𝐡𝐲𝐭𝐡𝐦 𝐨𝐟 𝐭𝐡𝐢𝐧𝐠𝐬 𝐛𝐮𝐭 𝐨𝐧𝐜𝐞 𝐬𝐡𝐞 𝐝𝐢𝐝 𝐬𝐡𝐞 𝐰𝐚𝐬 𝐚 𝐡𝐚𝐫𝐝 𝐰𝐨𝐫𝐤𝐞𝐫 𝐰𝐢𝐭𝐡 𝐧𝐨 𝐝𝐫𝐚𝐦𝐚. 𝐈𝐧 𝐭𝐡𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐨𝐫𝐥𝐝 𝐭𝐡𝐚𝐭 𝐢𝐬 𝐚 𝐡𝐚𝐫𝐝 𝐭𝐡𝐢𝐧𝐠 𝐭𝐨 𝐟𝐢𝐧𝐝. 𝐆𝐫𝐞𝐚𝐭 𝐰𝐨𝐫𝐤 𝐀𝐥𝐨𝐛𝐮."𝐞 (𝐤𝐢𝐧𝐝𝐥𝐲 𝐜𝐡𝐞𝐜𝐤 𝐦𝐲 𝐩𝐫𝐨𝐟𝐢𝐥𝐞 𝐟𝐨𝐫 𝐜𝐨𝐧𝐟𝐢𝐫𝐦𝐚𝐭𝐢𝐨𝐧) 𝐍𝐨𝐰, 𝐈𝐦𝐚𝐠𝐢𝐧𝐞 𝐲𝐨𝐮𝐫 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐫𝐮𝐧𝐧𝐢𝐧𝐠 𝐥𝐢𝐤𝐞 𝐚 𝐰𝐞𝐥𝐥-𝐨𝐢𝐥𝐞𝐝 𝐦𝐚𝐜𝐡𝐢𝐧𝐞, 𝐟𝐚𝐬𝐭 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞𝐬, 𝐡𝐢𝐠𝐡𝐞𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧, 𝐟𝐞𝐰𝐞𝐫 𝐞𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧𝐬, 𝐚𝐧𝐝 𝐡𝐚𝐩𝐩𝐢𝐞𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬. 𝐈𝐦𝐚𝐠𝐢𝐧𝐞 𝐚 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐰𝐡𝐞𝐫𝐞 𝐞𝐯𝐞𝐫𝐲 𝐭𝐢𝐜𝐤𝐞𝐭 𝐢𝐬 𝐡𝐚𝐧𝐝𝐥𝐞𝐝 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭𝐥𝐲 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐆𝐨𝐫𝐠𝐢𝐚𝐬, 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦, 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, 𝐚𝐧𝐝 𝐙𝐨𝐡𝐨, 𝐨𝐫𝐝𝐞𝐫𝐬 𝐚𝐫𝐞 𝐭𝐫𝐚𝐜𝐤𝐞𝐝 𝐚𝐜𝐜𝐮𝐫𝐚𝐭𝐞𝐥𝐲, 𝐚𝐧𝐝 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐟𝐥𝐨𝐰𝐬 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬𝐥𝐲 𝐚𝐜𝐫𝐨𝐬𝐬 𝐚𝐥𝐥 𝐜𝐡𝐚𝐧𝐧𝐞𝐥𝐬. 𝗜𝗻 𝘁𝗼𝗱𝗮𝘆’𝘀 𝗳𝗮𝘀𝘁-𝗺𝗼𝘃𝗶𝗻𝗴 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗹𝗮𝗻𝗱𝘀𝗰𝗮𝗽𝗲, 𝘄𝗼𝗿𝗹𝗱-𝗰𝗹𝗮𝘀𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗿𝗲𝗻’𝘁 𝗮 𝗹𝘂𝘅𝘂𝗿𝘆, 𝘁𝗵𝗲𝘆’𝗿𝗲 𝗮 𝗺𝘂𝘀𝘁-𝗵𝗮𝘃𝗲. 𝗦𝗵𝗼𝗽𝗽𝗲𝗿𝘀 𝗱𝗲𝗺𝗮𝗻𝗱 𝗳𝗮𝘀𝘁, 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗲𝗺𝗮𝗶𝗹, 𝗹𝗶𝘃𝗲 𝗰𝗵𝗮𝘁, 𝗮𝗻𝗱 𝗽𝗵𝗼𝗻𝗲. 𝗪𝗵𝗲𝗻 𝗯𝗿𝗮𝗻𝗱𝘀 𝗳𝗮𝗶𝗹 𝘁𝗼 𝗺𝗲𝗲𝘁 𝘁𝗵𝗮𝘁 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻, 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘀𝘄𝗶𝘁𝗰𝗵 𝗶𝗻𝘀𝘁𝗮𝗻𝘁𝗹𝘆. I’m here to prevent that I help businesses deliver fast Email Support, efficient Online Chat Support, smooth order management, accurate tracking, and consistent Customer Satisfaction so your customers stay loyal and never consider your competitors 𝐖𝐡𝐨 𝐈 𝐀𝐦 & 𝐇𝐨𝐰 𝐈 𝐇𝐞𝐥𝐩 I’m a highly skilled, proactive, and result-oriented Customer Service and Customer Support professional with over 8 years of experience across e-commerce, retail, SaaS, and service industries. I specialize in multichannel support including Email Support, Phone Support, and live chat, ensuring every interaction reflects strong Communication Etiquette and leaves your customers feeling valued. I also bring hands-on experience with Customer Relationship Management (CRM) systems and tools, helping businesses streamline operations, improve Customer Satisfaction, and scale efficiently. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 ✅ Resolved 15,000+ inquiries via Email Support and Online Chat Support within 3 months ✅ Reduced response times by 40% and increased Customer Satisfaction to 95% ✅ Managed 400+ daily tickets with strong Data Entry accuracy and attention to detail ✅ Improved retention through personalized engagement and CRM-driven strategies 𝐂𝐥𝐢𝐞𝐧𝐭 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 🌟 "I had the pleasure of working with ALOBU for two years... (kept as is for authenticity) 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 ✔ Customer Service & Customer Support ✔ Email Support & Email Communication ✔ Online Chat Support & Live Chat Operations ✔ Phone Support & Phone Communication ✔ Customer Relationship Management (CRM) ✔ Administrative Support & Data Entry ✔ Communication Etiquette & Written Communication ✔ Customer Satisfaction & Retention Strategies ✔ Order Tracking & Fulfillment ✔ Technical Support . ✔ Client Management & Relationship Building 𝐂𝐑𝐌 𝐓𝐨𝐨𝐥𝐬 & 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 I leverage CRM and ticketing systems to enhance Customer Support, improve workflows, and deliver consistent Customer Satisfaction: Salesforce | HubSpot | Zoho CRM | Help Scout etc 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐆𝐞𝐭 🔹 Fast, reliable Customer Support across all channels 🔹 Professional communication with strong Communication Etiquette 🔹 Efficient ticket handling and accurate Data Entry 🔹 Scalable systems powered by CRM tools 🔹 Improved Customer Satisfaction and retention 𝐋𝐞𝐭’𝐬 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫 𝐈𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐰𝐡𝐨 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞, 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐬 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 𝐄𝐦𝐚𝐢𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐧𝐝 𝐞𝐧𝐬𝐮𝐫𝐞𝐬 𝐭𝐨𝐩-𝐭𝐢𝐞𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧, 𝐈’𝐦 𝐫𝐞𝐚𝐝𝐲 𝐭𝐨 𝐡𝐞𝐥𝐩. 𝐂𝐥𝐢𝐜𝐤 “𝐈𝐍𝐕𝐈𝐓𝐄 𝐓𝐎 𝐉𝐎𝐁” 𝐨𝐫 𝐬𝐞𝐧𝐝 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 — 𝐈 𝐫𝐞𝐬𝐩𝐨𝐧𝐝 𝐟𝐚𝐬𝐭 𝐚𝐧𝐝 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐞𝐯𝐞𝐧 𝐟𝐚𝐬𝐭𝐞𝐫.

If you're building a business where customers genuinely come first, and you need someone who can attend to your customers enquiries via email, live chat, phone calls and help desk platforms like Intercom, Gorgias, Reamaze and Zendesk, then let me be your customer support specialist. I have 3+ years of experience working across the SaaS, and Ecommerce industry, managing customers enquiries via email, live chat, phone calls, social media platforms, and handling high volume tickets via Intercom, Gorgias, Reamaze and Zendesk. I am skilled at resolving billing issues, managing subscriptions, handling refunds & cancellation via PayPal, Stripe, and Shopify, handling order inquiries, maintaining 100% SLA adherence, troubleshooting customer concerns, product education and creating knowledge base content to enhance user self-service. I am a Customer Service Representative who genuinely understands that every single interaction is an opportunity to build lasting loyalty and truly increase the long-term value of your customers. With me on your team, exceptional customer service is not just a standard, but a hallmark of excellence. My areas of expertise include: • E-commerce and SaaS Support • Shopify Customer Support • Email & Live Chat Support • Help Desk & Ticket Management • Customer Retention & Satisfaction • Technical Support • Subscription & Billing Support • Refunds, Returns & Cancellations • Customer Onboarding • Knowledge Base & FAQ Creation • Order Processing & Post-Purchase Support • SLA Adherence Tools Proficient in: ✅ Intercom ✅ Gorgias ✅ Reamaze ✅ Zendesk ✅ Shopify ✅ HubSpot ✅ Salesforce ✅ Notion ✅ Stripe ✅ PayPal ✅ Slack ✅ Discord ✅ Google Workspace ✅ Microsoft Office ✅ Google Sheets & Excel Send me a message or invite me to your job let's discuss how we can build a stronger customer relationship for your brand. PS: I AM A FULL-TIME CUSTOMER SUPPORT SPECIALIST, so you can be sure of my undivided attention when we work together.

When customer support breaks down, businesses don't just lose tickets, they lose sales, they lose loyal clients, and they lose the trust that took years to build. I have seen it happen. And I have spent 5 years being the person who makes sure it doesn't. Every email I respond to, every ticket I close, every follow-up I send, it is not just a task. It is someone's customer deciding whether to stay or leave. I take that seriously. That is what I bring to your business. Not just support. Connection that keeps your customers coming back. I am Christiana, a Customer Support Specialist and Admin Virtual Assistant with 5 years of experience handling high volume customer interactions across email, live chat and phone. I work in fast moving environments where one missed follow-up can cost a client, and I make sure that never happens on my watch. Here is what a recent client said about working with me: "Her communication was clear and professional, and her response time was honestly 10/10. Her customer support skills are equally impressive. She handled clients with patience and professionalism, ensuring every concern was resolved promptly. I would confidently recommend her for customer support, virtual assistant, or executive assistant roles." ✅ CUSTOMER SUPPORT ▪ Email support — clear, professional responses that resolve issues fast ▪ Live chat support — real time assistance that keeps customers calm ▪ Phone support — patient, clear and professional on every call ▪ Zendesk and Freshdesk ticket management — opening, updating, escalating and closing ▪ Complaint resolution — turning frustrated customers into loyal ones ▪ Order tracking, refunds and returns — handled efficiently every time ▪ Escalations and follow-ups — nothing gets forgotten or left unanswered ▪ CRM record updates — accurate, clean and always current ✅ ADMIN AND VIRTUAL ASSISTANT SUPPORT ▪ Inbox management — sorted, organized and responded to promptly ▪ Calendar and appointment scheduling — no conflicts, no missed meetings ▪ Data entry and record keeping — accurate and well organized ▪ Document preparation — ready when you need them ▪ Task coordination and follow-ups — everything stays on track TOOLS I WORK WITH: Zendesk | Freshdesk | Google Workspace | Slack | Trello | Microsoft Office | Zoom | Calendly AVAILABILITY: 30+ hours per week. Fast response. Available immediately. If your business is losing customers to slow responses and missed follow-ups, I am ready to fix that. Send me a message or invite me to your job and let's get started.

I’m a Customer Service Representative with over 5 years of experience providing phone, email, and live chat support for U.S.-based businesses. I specialise in handling customer interactions with empathy, clarity, and professionalism, even in high-volume and fast-paced environments. I’ve worked with service-based businesses, eCommerce brands, and customer-focused teams where my role involved answering inbound inquiries, scheduling appointments, resolving complaints, managing disputes, and documenting customer interactions accurately in CRMs. My approach is simple: Listen first, resolve efficiently, and communicate clearly. Acknowledgement always comes before upselling customers need to feel heard before solutions are offered. What I Can Help You With Phone, email & live chat support Virtual receptionist / front desk support Inbound & outbound calls Appointment scheduling & calendar management CRM updates and customer documentation Chargebacks & dispute resolution (PayPal, Stripe) Shopify customer support (orders, refunds, tracking) Data entry & follow-ups Tools I Use Zendesk, Freshdesk, HubSpot, Zoho, Salesforce, Shopify, PayPal, Stripe, Twilio, Ringover, Slack, Trello, Google Sheets, Outlook, Gmail, Airtable. Why Clients Work With Me Calm, patient, and professional under pressure Strong active listening and problem-solving skills Reliable, punctual, and consistent Fast response time Clear written and spoken communication If you’re looking for a Customer Service Representative, Phone Support Agent, or Email Support Specialist who will treat your customers with respect and represent your business professionally, I’m ready to help. Send me a message or invite I respond promptly.

𝐃𝐫𝐨𝐰𝐧𝐢𝐧𝐠 𝐢𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐢𝐜𝐤𝐞𝐭𝐬, 𝐬𝐥𝐨𝐰 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞𝐬, 𝐨𝐫 𝐟𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬? I help SaaS, eCommerce, and service-based businesses deliver fast, human support while building the systems that prevent those problems from recurring. 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐨 𝐁𝐞𝐬𝐭 → Managing high-volume inboxes via live chat, email, and phone → Resolving billing disputes, technical issues, and escalations with calm, empathetic responses → Onboarding new users and guiding them through product features to reduce churn → Building macros, canned responses, and help center articles that cut repeat tickets → Improving ticketing workflows so your team moves faster with less friction → Turning frustrated customers into loyal ones 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 Zendesk · Gorgias · Intercom · Freshdesk · Shopify · HubSpot · Jira · ShipStation · RingCentral · Slack · Google Workspace · Microsoft Office Fast learner — I adapt quickly to new platforms and workflows. 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐢𝐥𝐢𝐭𝐲 10–40+ hours/week · Flexible across time zones · Open to long-term or project-based work If your customers deserve better support, let's talk. Send me a message or invite me to your job, I respond quickly.