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Customers don’t stay loyal because businesses have great products. They stay because they feel valued, supported, and understood. That’s where I come in. With 4+ years of experience in customer service and customer support, I help businesses create exceptional customer experiences that increase satisfaction, strengthen customer loyalty, and drive repeat business. I specialize in handling customer interactions across email, live chat, phone support, and CRM platforms, ensuring every customer receives timely, professional, and empathetic support. Here’s how I can help your business: ✔ Customer Support (Email, Chat & Phone) ✔ Customer Retention & Customer Success ✔ Order Processing & eCommerce Support ✔ Complaint Resolution & Conflict Management ✔ CRM Management (HubSpot, Salesforce, Zoho, Zendesk, Gorgias) ✔ Ticket Management & Helpdesk Support ✔ Customer Feedback Analysis & Reporting ✔ Virtual Assistance & Administrative Support Why clients enjoy working with me: • I communicate with empathy while maintaining professionalism. • I stay calm and solution-focused during difficult customer interactions. • I prioritize customer satisfaction without compromising business goals. • I am proactive, organized, and reliable. • I treat every customer interaction as an opportunity to strengthen your brand. Results I’ve delivered: ✓ Maintained customer satisfaction ratings above 95% ✓ Improved customer retention through proactive follow-ups and relationship-building ✓ Helped businesses streamline support processes for faster response times ✓ Turned frustrated customers into loyal repeat customers through effective problem-solving If you’re looking for a dependable Customer Service Representative who can provide outstanding support, build customer loyalty, and represent your brand professionally, I’d love to discuss how I can help your business grow.

Your customers will never know you hired support. They'll just think your company got better. I'm Ify, a Customer Support Specialist with 5+ years inside SaaS platforms, AI tools, HealthTech providers, and Shopify and eCommerce brands. I learn your product, your customers, and your brand voice so thoroughly that every interaction feels like it came from inside your company. Because functionally, it does. I work independently, communicate proactively, and take full ownership of every customer issue until it's resolved, so you spend less time managing support and more time growing your business. ✔️ What I deliver: Prompt, accurate, and empathetic support responses across email, live chat, phone and social media. Complete ticket ownership. Consistent brand voice. Zero dropped conversations. Proficiency of CRM and tech tools. 🛠️ Platforms: Zendesk • Gorgias • Intercom • Freshdesk • HubSpot • Salesforce • Shopify • Slack • Notion • Google Workspace • Hubspot • Salesforce • Kajabi • Go high Level • Zoho • Freshworks • Odoo etc Here's what my employers say about me: 🛠️"Ify was an outstanding asset to our Customer Support team." - Alexis Maphis, Head of Customer Support, Confetti / Wekudo Tech 🛠️"Ify turned frustrated customers into loyal ones. Over the phone, over email, over chat. Every time." - Lecha Kelly, Customer Support Manager, Dynamics Athletics The best support doesn't just solve problems. It builds trust and gives customers a reason to stay. Let's talk.

Customer Support Specialist for SaaS & Fintech | Ecommerce | CRM | Email Support | Live Chat | Ticket Management | Freshdesk, Zendesk, HubSpot, Intercom When customers submit a ticket, send an email, or open live chat, they expect a fast, clear response, not delays, missed follow-ups, or incomplete answers. I help SaaS, Fintech & Ecommerce teams keep their support operations organized, responsive, and reliable every day. I provide daily customer support coverage, managing shared inboxes, responding to customer emails and live chats, handling ticket queues, and maintaining accurate CRM records so every request is tracked, resolved, and documented properly. I’m experienced in high-volume, high-accuracy environments where response time, confidentiality, and precise documentation are essential. How I Support SaaS, Fintech & Ecommerce Teams as a Customer Support Expert: ◆ Responding to customer emails, support tickets, and live chat inquiries ◆ Managing shared inboxes and helpdesk queues to keep response times within SLA ◆ Logging interactions and updating CRM and customer records ◆ Handling account inquiries, onboarding questions, and general product support ◆ Escalating technical or billing issues to the appropriate teams ◆ Tracking unresolved issues and sending follow-ups until resolution ◆ Maintaining organized internal notes and documentation for support teams ◆ Communicating with internal teams via Slack or project management tools Helpdesk, CRM & Collaboration Tools I Work With: Zendesk Freshdesk Intercom Crisp Shopify HubSpot Gmail and Outlook Google Workspace Slack Zoom Trello, Asana, ClickUp, and Notion Zapier What You Can Expect: ✔ Fast, professional responses that match your brand voice ✔ Organized ticket queues and clear internal documentation ✔ Consistent follow-ups so customers are never left waiting ✔ Reliable daily support coverage and communication ✔ Careful handling of customer data and sensitive information Availability: Full-time support; Monday-Saturday EST / CST / PST business hours. I'm available to start immediately. If you need someone to handle customer emails, manage ticket queues, respond to live chat, and keep your support workflow organized, I’m available to support your team. Send me a message or invite me to your job and let me know: ▶Which helpdesk platform you use ▶Your average daily ticket volume ▶The hours you need coverage I respond immediately.

As an Executive Assistant for startups, I understand the need that most founders I work with are losing 15+ hours a week to their inbox, their calendar, and decisions that shouldn't need them, which also affects their operations. That stops the moment we start working together. I'm a Virtual Executive Assistant/Administrative Assistant specializing in high-stakes executive support, the kind that actually moves the needle. Not task-logging. Not message-forwarding. I think three steps ahead, protect your time like it's my own, and build the systems that keep your operations running without you babysitting them. What I Support: Executive & Administrative Support ✅ High-level executive assistance for founders, CEOs, and leadership teams ✅ Strategic calendar management and scheduling across time zones and platforms ✅ Full inbox management, triaging, drafting, and handling follow-ups with precision ✅ Personal administration and day-to-day operational support ✅ End-to-end meeting coordination, agendas, notes, and action tracking ✅ Seamless travel planning and itinerary coordination ✅ Professional document preparation, formatting, and file organization ✅ Client communications and relationship management support Virtual Assistance & Business Support ✅ Comprehensive virtual and administrative assistance ✅ Smooth client onboarding and offboarding support ✅ In-depth research, market landscape, competitors, vendors, and tools ✅ Accurate data entry, record keeping, and database management ✅ CRM updates, contact management, and pipeline tracking ✅ Responsive customer support and inbox handling ✅ Event, webinar, and fundraising coordination from start to finish Operations, Systems & Process Support ✅ Workflow setup and task management organization ✅ SOP creation and clear process documentation ✅ Procurement and purchase order support across Oracle and similar systems ✅ Internal systems coordination and ongoing data upkeep ✅ Cross-functional coordination and broader operational support Specialized Support ✅ Real Estate administrative support, including listing coordination, document prep, and client Communications ✅ Social Media Management support, including content scheduling and platform coordination ✅ Customer Service communications, follow-ups, and client correspondence ✅ Email Communication campaigns and basic Email Marketing coordination The ROI is simple You get your time back. You make better decisions. Your business runs smoother, with or without you in the room. Tools I Work With ClickUp | Asana | Notion | Google Workspace | Microsoft Office | Microsoft Excel | Canva | Monday | HubSpot | Zapier | Jira | Calendly | Zoho CRM | Go High-Level | Google Calendar | Trello | Airtable | Slack | Loom | Zoom | Dropbox | DocuSign | ActiveCampaign What It's Like Working With Me If you need a dependable Remote Executive Assistant, Personal Assistant, or Administrative Coordinator who delivers structured inbox management, calendar scheduling, data entry, CRM updates, and reliable customer service. I bring the systems and judgment to make that happen consistently. Click "Invite to Job" or send me a message. Let's talk about how I can help you stay organized and focused on growth.

Hi, I’m Michael — a Customer Support & CRM Specialist helping e-commerce brands, startups, and growing businesses provide fast, organized, and professional customer support. With 5+ years of experience in customer support, CRM management, and administrative operations, I help businesses improve response times, manage customer communication efficiently, and maintain organized workflows that support daily operations. I work well in fast-paced environments and can independently manage support tasks while ensuring customers receive timely and professional assistance. Here’s how I can support your business: • Customer Support (Email, Chat & Ticket Systems) • CRM Management & Customer Follow-Ups • Inbox & Customer Communication Management • E-commerce Support & Order Tracking • Virtual Assistance & Administrative Support • Data Entry & Documentation • Workflow Coordination & Task Organization • Team & Operations Support Results I’ve helped deliver: Reduced customer response time by 40% Improved customer satisfaction from 75% to 95% Resolved urgent shipping issues within 24 hours while retaining customer trust Managed high-volume support inboxes for growing businesses Improved CRM organization for faster customer follow-ups and smoother operations Tools I use include: HubSpot, Zendesk, Freshdesk, Shopify, Google Workspace, Microsoft Office, Slack, shared inboxes, ticketing systems, and CRM platforms. Clients value working with me because I’m reliable, proactive, organized, and easy to communicate with. I pay attention to details, follow through on tasks, and maintain professional interactions with customers and team members. If you need dependable customer support and operational assistance for your business, send me a message or invite me to your project. I’d be happy to support your team.

𝐖𝐞𝐥𝐜𝐨𝐦𝐞! 🤚𝐈 𝐫𝐞𝐜𝐞𝐢𝐯𝐞𝐝 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝟓🌟 𝐫𝐞𝐯𝐢𝐞𝐰 𝐟𝐫𝐨𝐦 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝐡𝐚𝐩𝐩𝐲 𝐚𝐧𝐝 𝐬𝐚𝐭𝐢𝐬𝐟𝐢𝐞𝐝 𝐂𝐥𝐢𝐞𝐧𝐭 , 𝐊𝐢𝐧𝐝𝐥𝐲 𝐭𝐚𝐤𝐞 𝐚 𝐥𝐨𝐨𝐤 - "𝐀𝐥𝐨𝐛𝐮 𝐢𝐬 𝐚 𝐟𝐚𝐧𝐭𝐚𝐬𝐭𝐢𝐜 𝐰𝐨𝐫𝐤𝐞𝐫! 𝐈 𝐰𝐨𝐮𝐥𝐝 𝐡𝐢𝐠𝐡𝐥𝐲 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝 𝐡𝐞𝐫 𝐭𝐨 𝐞𝐯𝐞𝐫𝐲𝐨𝐧𝐞. 𝐒𝐡𝐞 𝐭𝐨𝐨𝐤 𝐚 𝐥𝐢𝐭𝐭𝐥𝐞 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐠𝐞𝐭 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐫𝐡𝐲𝐭𝐡𝐦 𝐨𝐟 𝐭𝐡𝐢𝐧𝐠𝐬 𝐛𝐮𝐭 𝐨𝐧𝐜𝐞 𝐬𝐡𝐞 𝐝𝐢𝐝 𝐬𝐡𝐞 𝐰𝐚𝐬 𝐚 𝐡𝐚𝐫𝐝 𝐰𝐨𝐫𝐤𝐞𝐫 𝐰𝐢𝐭𝐡 𝐧𝐨 𝐝𝐫𝐚𝐦𝐚. 𝐈𝐧 𝐭𝐡𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐨𝐫𝐥𝐝 𝐭𝐡𝐚𝐭 𝐢𝐬 𝐚 𝐡𝐚𝐫𝐝 𝐭𝐡𝐢𝐧𝐠 𝐭𝐨 𝐟𝐢𝐧𝐝. 𝐆𝐫𝐞𝐚𝐭 𝐰𝐨𝐫𝐤 𝐀𝐥𝐨𝐛𝐮."𝐞 (𝐤𝐢𝐧𝐝𝐥𝐲 𝐜𝐡𝐞𝐜𝐤 𝐦𝐲 𝐩𝐫𝐨𝐟𝐢𝐥𝐞 𝐟𝐨𝐫 𝐜𝐨𝐧𝐟𝐢𝐫𝐦𝐚𝐭𝐢𝐨𝐧) 𝐍𝐨𝐰, 𝐈𝐦𝐚𝐠𝐢𝐧𝐞 𝐲𝐨𝐮𝐫 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐫𝐮𝐧𝐧𝐢𝐧𝐠 𝐥𝐢𝐤𝐞 𝐚 𝐰𝐞𝐥𝐥-𝐨𝐢𝐥𝐞𝐝 𝐦𝐚𝐜𝐡𝐢𝐧𝐞, 𝐟𝐚𝐬𝐭 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞𝐬, 𝐡𝐢𝐠𝐡𝐞𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧, 𝐟𝐞𝐰𝐞𝐫 𝐞𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧𝐬, 𝐚𝐧𝐝 𝐡𝐚𝐩𝐩𝐢𝐞𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬. 𝐈𝐦𝐚𝐠𝐢𝐧𝐞 𝐚 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐰𝐡𝐞𝐫𝐞 𝐞𝐯𝐞𝐫𝐲 𝐭𝐢𝐜𝐤𝐞𝐭 𝐢𝐬 𝐡𝐚𝐧𝐝𝐥𝐞𝐝 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭𝐥𝐲 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐆𝐨𝐫𝐠𝐢𝐚𝐬, 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦, 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, 𝐚𝐧𝐝 𝐙𝐨𝐡𝐨, 𝐨𝐫𝐝𝐞𝐫𝐬 𝐚𝐫𝐞 𝐭𝐫𝐚𝐜𝐤𝐞𝐝 𝐚𝐜𝐜𝐮𝐫𝐚𝐭𝐞𝐥𝐲, 𝐚𝐧𝐝 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐟𝐥𝐨𝐰𝐬 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬𝐥𝐲 𝐚𝐜𝐫𝐨𝐬𝐬 𝐚𝐥𝐥 𝐜𝐡𝐚𝐧𝐧𝐞𝐥𝐬. 𝗜𝗻 𝘁𝗼𝗱𝗮𝘆’𝘀 𝗳𝗮𝘀𝘁-𝗺𝗼𝘃𝗶𝗻𝗴 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗹𝗮𝗻𝗱𝘀𝗰𝗮𝗽𝗲, 𝘄𝗼𝗿𝗹𝗱-𝗰𝗹𝗮𝘀𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗿𝗲𝗻’𝘁 𝗮 𝗹𝘂𝘅𝘂𝗿𝘆, 𝘁𝗵𝗲𝘆’𝗿𝗲 𝗮 𝗺𝘂𝘀𝘁-𝗵𝗮𝘃𝗲. 𝗦𝗵𝗼𝗽𝗽𝗲𝗿𝘀 𝗱𝗲𝗺𝗮𝗻𝗱 𝗳𝗮𝘀𝘁, 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗲𝗺𝗮𝗶𝗹, 𝗹𝗶𝘃𝗲 𝗰𝗵𝗮𝘁, 𝗮𝗻𝗱 𝗽𝗵𝗼𝗻𝗲. 𝗪𝗵𝗲𝗻 𝗯𝗿𝗮𝗻𝗱𝘀 𝗳𝗮𝗶𝗹 𝘁𝗼 𝗺𝗲𝗲𝘁 𝘁𝗵𝗮𝘁 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻, 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘀𝘄𝗶𝘁𝗰𝗵 𝗶𝗻𝘀𝘁𝗮𝗻𝘁𝗹𝘆. I’m here to prevent that I help businesses deliver fast Email Support, efficient Online Chat Support, smooth order management, accurate tracking, and consistent Customer Satisfaction so your customers stay loyal and never consider your competitors 𝐖𝐡𝐨 𝐈 𝐀𝐦 & 𝐇𝐨𝐰 𝐈 𝐇𝐞𝐥𝐩 I’m a highly skilled, proactive, and result-oriented Customer Service and Customer Support professional with over 8 years of experience across e-commerce, retail, SaaS, and service industries. I specialize in multichannel support including Email Support, Phone Support, and live chat, ensuring every interaction reflects strong Communication Etiquette and leaves your customers feeling valued. I also bring hands-on experience with Customer Relationship Management (CRM) systems and tools, helping businesses streamline operations, improve Customer Satisfaction, and scale efficiently. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 ✅ Resolved 15,000+ inquiries via Email Support and Online Chat Support within 3 months ✅ Reduced response times by 40% and increased Customer Satisfaction to 95% ✅ Managed 400+ daily tickets with strong Data Entry accuracy and attention to detail ✅ Improved retention through personalized engagement and CRM-driven strategies 𝐂𝐥𝐢𝐞𝐧𝐭 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 🌟 "I had the pleasure of working with ALOBU for two years... (kept as is for authenticity) 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 ✔ Customer Service & Customer Support ✔ Email Support & Email Communication ✔ Online Chat Support & Live Chat Operations ✔ Phone Support & Phone Communication ✔ Customer Relationship Management (CRM) ✔ Administrative Support & Data Entry ✔ Communication Etiquette & Written Communication ✔ Customer Satisfaction & Retention Strategies ✔ Order Tracking & Fulfillment ✔ Technical Support . ✔ Client Management & Relationship Building 𝐂𝐑𝐌 𝐓𝐨𝐨𝐥𝐬 & 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 I leverage CRM and ticketing systems to enhance Customer Support, improve workflows, and deliver consistent Customer Satisfaction: Salesforce | HubSpot | Zoho CRM | Help Scout etc 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐆𝐞𝐭 🔹 Fast, reliable Customer Support across all channels 🔹 Professional communication with strong Communication Etiquette 🔹 Efficient ticket handling and accurate Data Entry 🔹 Scalable systems powered by CRM tools 🔹 Improved Customer Satisfaction and retention 𝐋𝐞𝐭’𝐬 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫 𝐈𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐰𝐡𝐨 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞, 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐬 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 𝐄𝐦𝐚𝐢𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐧𝐝 𝐞𝐧𝐬𝐮𝐫𝐞𝐬 𝐭𝐨𝐩-𝐭𝐢𝐞𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧, 𝐈’𝐦 𝐫𝐞𝐚𝐝𝐲 𝐭𝐨 𝐡𝐞𝐥𝐩. 𝐂𝐥𝐢𝐜𝐤 “𝐈𝐍𝐕𝐈𝐓𝐄 𝐓𝐎 𝐉𝐎𝐁” 𝐨𝐫 𝐬𝐞𝐧𝐝 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 — 𝐈 𝐫𝐞𝐬𝐩𝐨𝐧𝐝 𝐟𝐚𝐬𝐭 𝐚𝐧𝐝 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐞𝐯𝐞𝐧 𝐟𝐚𝐬𝐭𝐞𝐫.