Hire the Best Customer Service Representatives
in Nigeria

If your day starts with 50+ unread emails and ends with “Did I forget something?”… your business is running you. That’s where I come in. I’m a Virtual Assistant who handles the day-to-day operations so you can focus on actually growing your business. I work with startup founders and CEOs who need someone reliable to take over the moving parts, without constant supervision or repeated instructions. Here’s what I take care of: • Keeping your inbox organized and up to date so nothing slips through • Responding to Zendesk & Freshdesk tickets within 2 hours, maintaining high first-contact resolution • Managing CRM systems (HubSpot, Zoho, Salesforce) with near-perfect accuracy • Coordinating calendars across time zones with zero overlaps or missed meetings • Tracking projects in Asana and Trello to ensure deadlines are met • Handling client onboarding smoothly, with proven retention results The impact? Less admin stress, smoother operations, and happier customers. My approach is simple: structured systems, fast execution, and showing up like a true team member not someone you have to chase. Tools I use daily: Zendesk | Freshdesk | HubSpot | Zoho | Salesforce | Asana | Trello | Slack | Notion | Calendly | Google Workspace | Microsoft Office | Zoom | Live Chat I’m open to remote Virtual Assistant and customer support roles with founders and CEOs worldwide. If you’re ready to free up your time, send me a message.

In my most recent customer support role, I handled customer inquiries, support tickets, orders, and payment issues, helping maintain 95% customer satisfaction and reduce errors by 10%. I help e-commerce and online businesses deliver faster, more organised, and genuinely helpful customer support. The result is faster response times, accurate issue resolution, better customer experiences, and more time for you to focus on growing your business. 𝗖𝗼𝗿𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: ➤ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Professional email support, live chat support, customer service, ticket management, customer inquiries, complaint resolution, troubleshooting, customer follow-up, escalation handling, and day-to-day customer communication. ➤ 𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤 & 𝐓𝐢𝐜𝐤𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Freshdesk, Zendesk, and Intercom support, ticket triage, categorisation, prioritisation, SLA monitoring, canned responses, knowledge base support, ticket follow-up, and keeping customer issues moving toward resolution. ➤ 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Order processing, order tracking, returns, refunds, exchanges, payment issues, product inquiries, delivery updates, Shopify customer support, Amazon customer support, and post-purchase communication. ➤ 𝐂𝐑𝐌 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐃𝐚𝐭𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: CRM updates, customer records, conversation history, support documentation, customer tagging, data accuracy, follow-ups, reporting, and maintaining organised customer information across support platforms. ➤ 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Community moderation, responding to comments and messages, answering customer questions, monitoring customer conversations, handling feedback, escalating concerns, and creating a positive brand experience across online communities. ➤ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 & 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧: Customer feedback management, identifying recurring issues, improving support processes, personalised follow-ups, complaint handling, customer satisfaction, and turning frustrating support experiences into positive customer interactions. 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀: ➤ Freshdesk • Zendesk • Intercom ➤ HubSpot • GoHighLevel • Pipedrive ➤ Shopify • Amazon Seller Central ➤ Google Workspace • Google Sheets • Notion ➤ Slack • Microsoft Office • ClickUp • Trello ➤ Mailchimp • Klaviyo • Hootsuite 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗲𝘅𝗽𝗲𝗰𝘁 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝗺𝗲: ➤ Prompt, professional customer support that makes customers feel heard and valued. ➤ Clear, accurate responses across email, live chat, help desk, and other support channels. ➤ Organised ticket management with proper prioritisation, follow-up, and escalation. ➤ Accurate customer records and CRM updates that keep your support team informed. ➤ Reliable handling of orders, returns, refunds, complaints, and post-purchase issues. ➤ Proactive communication, attention to detail, and consistent follow-through with minimal supervision. If you're looking for a dependable Customer Support professional who can manage customer conversations, keep your support tickets organised, resolve issues efficiently, and protect the customer experience, let's connect. Send me a message or invite me to your job. I typically respond quickly and am available to work at your preferred time.

Hi, I’m Rume! I am a dedicated Customer Service Representative with over 2 years of experience delivering top-tier virtual support to U.S.-based companies. I specialize in handling high-volume communications across phone, email, and live chat, always ensuring customers feel heard, valued, and satisfied. Whether it’s managing inbound inquiries, scheduling appointments, or making outbound calls to generate leads, I bring a proactive, friendly, and solutions-focused approach to every interaction. My background includes working with businesses like Urban Air Adventure Park and GoGlow Clean, where I streamlined communication workflows and improved customer retention. If you’re looking for a professional who can represent your brand with integrity, empathy, and efficiency, let’s connect. I’m ready to help your business grow by keeping your customers happy and engaged.

If Your Customers Matter to You, Then Who Handles Them Matters Even More. Most businesses lose clients not because their product is bad, but because their customer experience is inconsistent, slow, or poorly managed. I’m a Customer Service & Client Experience Specialist with over 12 years of experience helping businesses improve response time, increase retention, recover dissatisfied customers, and turn inquiries into loyal, paying clients. I don’t just “reply to messages.” I build systems that improve customer satisfaction and drive revenue. When you hire a Customer Service Representative, you need someone who will: - Respond quickly and professionally - Represent your brand with confidence - Manage your CRM without supervision -Track conversations and follow-ups properly - De-escalate complaints without losing customers - Support sales and convert warm leads - Keep your pipeline organized - Deliver measurable results That’s exactly what I do. Here is how I will support Your business Here’s how I approach every role: ✔ Customer Support & Retention ✔ Handle email, chat, and phone support with empathy and efficiency ✔ Resolve complaints before they escalate ✔ Follow structured follow-up systems to reduce churn ✔ Maintain detailed records of all interactions ✔ CRM & Pipeline Management ✔ Update and manage CRM systems daily ✔ Track leads and automate follow-ups ✔ Monitor KPIs and generate performance reports ✔ Improve customer journey workflows ✔ Sales & Lead Conversion Support ✔ Qualify inbound leads ✔ Nurture prospects through structured communication ✔ Cross-sell and upsell where appropriate ✔ Recover dormant or inactive accounts ✔ Team & Process Improvement ✔ Supervise and support junior agents (if required) ✔ Create SOPs for consistent service delivery ✔ Improve response templates and workflows 🛠 Tools & Platforms I’m Proficient In; - CRM Systems (HubSpot, Zoho, Salesforce, and similar platforms) - Zen-desk - Freshdesk - Intercom - Slack - Trello / Asana - Google Workspace - Microsoft Office Suite - Email management systems - Sales tracking dashboards I adapt quickly to new systems and workflows. Proven Results & Achievements - Improved customer conversion rates through structured CRM follow-ups - Successfully reactivated dormant client accounts - Led sales and customer service teams to consistently meet weekly targets - Increased customer satisfaction through proactive communication - Managed high-value clients and reduced payment defaults through strategic follow-ups I treat your customers like they are my own. If you're looking for someone who can improve your customer experience, protect your brand reputation, and contribute to revenue growth, I’m ready to get started.

Are you looking to provide outstanding customer experiences that drive satisfaction, positive reviews, and long-term loyalty? I can help make that happen. Hi, I’m Grace Bukola, a Customer Support Specialist with 5+ years of experience helping growing businesses provide professional, reliable, and empathetic support. I specialize in email support, online chat, and CRM-driven customer communication, ensuring every client feels valued and heard. I don’t just respond to inquiries, I turn every customer interaction into an opportunity to strengthen trust, solve problems efficiently, and build lasting relationships. Here’s what I bring to the table: ✅5+ years of proven experience in customer support and service excellence ✅Expertise in email support, live chat, and professional communication ✅Proficient with CRM systems like Zendesk, Zoho CRM, Salesforce, and Freshdesk ✅Experience with ecommerce support, order tracking, and product guidance ✅Strong background in data entry, research, and operational support ✅Known for patience, empathy, and swift problem resolution ✅Highly detail-oriented, reliable, and committed to achieving outstanding customer satisfaction I am proficient in using a wide array of platforms like Freshdesk, Intercom, Zendesk, Helpdesk, Zoho, Trello, Asana, and more - to streamline processes, enhance team productivity, and elevate client satisfaction. My goal is to help you achieve 100% customer satisfaction by fostering efficient and effective customer interactions that build lasting loyalty. Why Me? I’m not just here to complete tasks . I’m here to elevate your customer experience, improve retention, and help your business grow. Whether it’s handling high volumes of emails, resolving complex issues, or providing seamless ecommerce support, I deliver results that matter. If you’re looking for a dedicated, results-driven customer support specialist who can enhance your customer satisfaction and retention, send me a message or invite me to your project. Let’s create exceptional experiences for your customers together.

Need someone who can take care of your customers, respond promptly, resolve issues, and provide professional support that represents your business positively? I’m a Customer Service Representative specializing in Customer Support, Email Support, Live Chat Support, Online Chat Support, and e-commerce customer service. I help businesses manage customer inquiries, resolve issues, assist with orders, maintain accurate customer records, and provide clear, professional communication throughout the customer journey. In my most recent project, I handled live chat and email support, reducing response time from 24 hours to under 1 hour while helping improve customer retention by 19%. I understand that good customer service is not simply about answering messages. It is about understanding the customer's concern, providing the right information or solution, following up when necessary, and making sure the customer feels properly supported. 🟢 How I can support your business → Email Support: I can manage your customer support inbox by responding to inquiries, questions, complaints, and requests with clear, professional, and timely communication. → Live Chat / Online Chat Support: I can handle multiple customer conversations in real time, understand what each customer needs, provide accurate solutions, and keep conversations professional and friendly. → Customer Support & Issue Resolution: I can investigate customer concerns, identify appropriate solutions, explain next steps clearly, and escalate complex issues when they require additional attention. → E-commerce Customer Service: I can support your online store by answering product questions, assisting customers with purchases, resolving order-related concerns, and providing the information customers need to complete their shopping experience. → Order Tracking & Follow-up: I can help customers track orders, provide delivery updates, follow up on pending requests, and communicate relevant information clearly. → Returns, Refunds & Exchanges: I can assist customers with return, refund, and exchange requests, follow your company's policies, explain the process clearly, and ensure requests are properly documented and followed through. → Support Ticket Management: I can manage customer support tickets, respond to open requests, prioritize urgent issues, and follow cases through to resolution so customers receive timely assistance. → Customer Records & Data Entry: I can accurately update customer information, document support interactions, record requests, and maintain organized customer records using CRM and support platforms. → Customer Follow-up: I can follow up with customers after an issue or request to confirm that their concern has been addressed and that they have received the assistance they need. → Problem Solving & Escalation: When an issue cannot be resolved immediately, I can gather the relevant information, document the problem accurately, and escalate it to the appropriate person or department while keeping the customer informed. → Multiple Customer Conversations: I can manage several customer conversations and support requests at the same time while maintaining accuracy, professionalism, and attention to each customer's individual concern. 🟢 Tools & platforms: Shopify, Zendesk, Freshdesk, Gorgias, HubSpot, Gmail, Google Workspace, Slack, ClickUp, and CRM systems. 🟢 What you can expect from me: ✔ Fast and professional customer communication ✔ Excellent written English and communication skills ✔ Customer-focused problem solving ✔ Empathy and patience when handling customer concerns ✔ Accurate data entry and documentation ✔ Strong attention to detail ✔ Reliable follow-up ✔ Ability to prioritize and manage multiple customer requests ✔ Professional email and live chat communication ✔ Ability to work independently and follow established processes ✔ Clear escalation of complex customer issues My goal is to help you provide a customer support experience that is responsive, organized, professional, and consistent with your brand. Whether you need someone to manage your customer support inbox, email support, live chat, online chat, customer inquiries, order tracking, support tickets, or e-commerce customer service, I can step in and provide dependable support for your customers. If you’re looking for a reliable Customer Service Representative / Customer Support Specialist who can communicate professionally, solve customer problems, manage support requests, and represent your business positively, send me a message or invite me to your job.