Hire the best Customer Service Representatives in Nigeria

Name: Customer Service Representatives
Brand: Upwork
Rating: 4.7 (412 reviews)

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Clients rate Customer Service Representatives

4.7/5

based on 412 client reviews

$40 hourly
Modupe A.
- 4.9/5
- (40 jobs)
Hi, I’m Mo! Your go-to Online Business Manager (OBM) & Tech VA. With over 5 years of experience supporting 50+ businesses, I help visionary founders step out of the chaos and into clarity. “Working with Mo as my OBM was a blessing for my business. She helped me see beyond my current limitations and implement strategies that transformed my business operations and income. I’m now earning more, working less, and feeling more fulfilled in my work. I couldn’t have done it without her!” - One of my happy clients If your business feels like it’s running you instead of the other way around, you’re likely: Drowning in admin tasks instead of focusing on growth Overwhelmed by all the moving parts Ready to scale but stuck in the backend chaos Juggling operations, client delivery, and team management Want to launch a program, course, or product, but you are overwhelmed with all the moving parts Sound familiar? That’s where I come in. I bring the structure, strategy, and systems you need to scale without burning out. Here’s what I offer: 🔹 Operational Efficiency From SOPS to automations, I streamline your workflows so you gain back hours and peace of mind. 🔹 Project & Team Management Whether it’s a new launch or daily team oversight, I keep things moving and everyone aligned. 🔹 Client Experience & CRM Setup Specialist in Dubsado and client journey mapping, onboarding, automations, and support without the overwhelm. 🔹 Strategic Planning for Growth From KPIS to quarterly planning, I help you focus on what matters most. 🔹 Administrative & Tech Support I manage the day-to-day backend, implement new tools, and handle tech so you don’t have to. 🔹 Hiring & Team Coordination From recruitment to onboarding and team comms, I help you grow with the right people in place. Tools I work with (just to name a few): Dubsado, GoHighLevel, ClickUp, Asana, Slack, Kajabi, WordPress, Squarespace, HoneyBook, Teachable, Acuity, ConvertKit, Mailchimp, ActiveCampaign, Zoom, Canva, Salesforce, Trello, and more. Some results I’ve helped clients achieve: Save 10+ hours per week with streamlined operations Increase revenue by 30% through optimised workflows Scale their teams and offers with systems that actually work ✨ My Style: Warm, strategic, and proactive. I don’t just take tasks off your plate, I think with you and for you. You’ll gain a thought partner who’s just as invested in your vision as you are. Let’s take your backend from “barely surviving” to strategic, streamlined, and scalable. Ready when you are. 💛 #operationsmanager #businessmanagement #obm #onlinebusinessmanager #dubsado

Customer Service
Digital Project Management
Project Management
Team Management
Data Entry
Email Support
Administrative Support
Proofreading
File Management
Digital Marketing
Virtual Assistance
Email Communication
$40 hourly
Alice A.
- 5.0/5
- (105 jobs)
I am a virtual legal assistant and a professional writer with a solid command of both the U.S and U.K vocabulary. As a writer with over 3 years of ‎experience, I have researched and developed original content on blog posts, product descriptions, SEO articles, website content etc. I also engage in intensive research to ensure all my contents are 100% genuine and that they always pass the Copyscape test. As a virtual legal assistant, I assist sole practitioners and law firms with legal administrative tasks. Due to my legal knowledge and training, I also assist with reviewing and drafting contracts. Building a solid relationship with my clients has been one of the most important aspects of my work, so I make sure I adhere to all instructions and submit completed jobs before the stipulated deadline. I am hardworking, honest and I pay keen attention to detail. I look forward to working with you.

Customer Service
Copywriting
Scriptwriting
Online Chat Support
Email Support
Legal Drafting
Legal Research
Content Writing
Email Communication
Virtual Assistance
SEO Writing
Blog Content
Fashion & Beauty
Blog Writing
Article Writing
$36 hourly
Kehinde O.
- 5.0/5
- (11 jobs)
My job experience for over 5 years has been to support users. This is something I love to do every day. I have been successful in setup and configuring applications on Windows & Mac operating systems and providing support for SAAS and PAAS applications such as Azure AD, AD Connect, Outlook, OneDrive, SharePoint, Exchange Online, Migration, Windows Security; On-premises servers such as Exchange, Windows, Active Directory. Also working to ensure your services are secure with Microsoft Azure Security and managing your devices (BYOD) with Endpoint Manager. I collaborate with my team members, technical leads, and managers to resolve issues, complete the task in SLA time, and ensure client expectations are met with high-quality support to maintain high values of KPI. Why hire me? I guarantee a project treated with exceptional care and attention to detail. I am accountable, reliable, and a fast learner. Contact me to get the best service you deserve.

Customer Service
Command Language
Splunk
Zendesk
Atlassian Confluence
Jira
Microsoft Exchange Online
Microsoft Certified Professional
Online Chat Support
Communication Skills
Windows 10 Administration
Office 365
Ticketing System
Email Communication
Microsoft Active Directory
$35 hourly
Segun O.
- 5.0/5
- (3 jobs)
Emmanuel is a highly skilled Customer Success Manager with over 8 years of experience in delivering exceptional customer service and ensuring customer satisfaction. Specializing in resolving customer complaints and providing seamless customer support, I am dedicated to enhancing client success. By leveraging strong communication skills, including active listening and the clear articulation of solutions, I build and maintain meaningful, long-term customer relationships. My technical expertise and strategic approach enable me to anticipate customer needs and elevate the overall customer experience. Focused on driving customer retention and customer loyalty, I serve as a dependable point of contact for all customer inquiries and concern

Customer Service
Customer Experience
Customer Onboarding
Customer Retention
Ecommerce Support
In-App Support
Zendesk
Ecommerce
Customer Satisfaction
Online Chat Support
Email Support
Customer Support
Time Management
Data Entry
Microsoft Excel
$40 hourly
Oluwadamilola O.
- 5.0/5
- (11 jobs)
Highly skilled SharePoint Consultant with over 6 years of experience in designing, architecting, and implementing SharePoint solutions. Adept at collaborating with clients to understand business requirements and translating them into scalable and efficient SharePoint architectures. Proficient in SharePoint Online, Microsoft 365, Power Automate, Power Apps, and PowerShell. Strong background in solution design, security compliance, data migration, and user training. Excellent problem-solving abilities and effective communication skills, ensuring the delivery of high-quality solutions that enhance collaboration, content management, and business process automation.

Customer Service
Microsoft SharePoint Designer
Microsoft SharePoint Administration
Product Knowledge
Remote IT Management
Customer Support
Microsoft SharePoint
Technical Support
Microsoft Windows
Office 365
Microsoft Active Directory
$35 hourly
Temidayo O.
- 5.0/5
- (11 jobs)
My name is Temidayo Frank Obasoyen. I am a Microsoft 365 Enterprise Administrator, Microsoft Security Administrator Associate, Messaging Administrator Associate, Microsoft Teams Administrator Associate, Azure Security Engineer Associate. I help organizations set up Microsoft 365 tenants and provide worldwide Microsoft 365 Technical Support to IT managers, IT directors, Head of IT, CTO, and CEOs of organizations globally. I support hybrid and cloud-only Microsoft 365 deployment for the following regions: EMEA, NOAM, and APGC clients. I have experience creating technical architecture documents and SOP creation for operation. I have experience work daily on incidents, problems, and service requests under the direction of an Infrastructure Specialist. I have experience working with a team and help provide technical suggestions related to tickets. I have experience collaborating with Internal and customers for troubleshooting incidents and adhere to critical incident procedures. I have experience communicating with customers on project status reports and dashboards, meeting agendas and minutes, and executive information. I have a Windows 11 Pro PC with the latest updates installed, 16 GB RAM, Core i7, 500 GB HDD with no 3rd-party antivirus software installed and 11th generation. I am fluent in English and with excellent chat skills. I have a work environment conducive to the job (with internet speeds greater than 70 MBs). I have a decent headset/mic for customers to hear me. The following are my experience with Microsoft Office 365 but not limited to them: • Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, OneDrive for Business, Exchange Online, and Active Directory • Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA • Installation and Activation of Office Applications O365 channels and Patching deployment • Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification • Experience in handling migration issues from on-premises to cloud • Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and Compliance • Experience in managing Hybrid environments, Exchange Online Protection, DirSync/ADFS Environment • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Good understanding of DNS, Hybrid Email Routing, Email Tracking, SMTP/ Application Mail Relay, Backup and Restore, Disaster recovery concepts • Exchange Online, Azure Active Directory, Azure AD synchronization • Administration of Cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business Management Shell, and Microsoft Teams Management Shell. • Managing Identities in Microsoft Azure Active Directory • Managing Cloud Security and Data with Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery. • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Real-time experience on Microsoft Office 365, SharePoint Online, PowerApps, Power Automate, and SharePoint Framework • Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform or Windows PowerShell cmdlets • Perform scripting administration tasks and reporting using PowerShell or other scripting technology developing scripts for automating processes within the environment • Configure and implement large scale Active Directory environment •Good understanding and work experience with various mobility solutions •Troubleshooting skills on Outlook 2013 and 2016 •Good knowledge of Office 365 Groups Implementation, Security, Troubleshooting and Event Log Administration •Evaluate symptoms and determine the root cause of complex client issues reported by various stakeholders and end-users •Experience on Migration Tools like Quest Migration or any other third-party tool for Inter and Intra Exchange Organization migration for Exchange 2003/2007/2010/2013 and Office 365. •Troubleshooting experience on Outlook and Office • Excellent customer service skills. • Microsoft Office 365 Deployment and Administration • Microsoft SharePoint Online/OneDrive For Business, Exchange Online/Outlook, Skype for Business/Teams Deployment, support, and Administration • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Managing Cloud Security and Data with the use of Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Exchange Online security-related technologies (SPF, DMARC, DKIM, EOP, OME, ATP)

Customer Service
Administrative Support
Troubleshooting
Email Communication
Customer Support
Microsoft Exchange Online
Microsoft Teams
Microsoft Active Directory
Technical Support
End User Technical Support
Microsoft Outlook
Office 365
Ticketing System
Email Support
Phone Support
$50 hourly
Jessica Ubaku F.
- 5.0/5
- (10 jobs)
I am a FULL TIME PROFESSIONAL VIRTUAL ASSISTANT with excellent communication skills, interpersonal skills, keen attention to detail, and a great sense of responsibility. I am creative, techy, detail oriented and quick to learn. I worked at Biochealth Services as a Customer Service Manager, after which I worked with Freg Travel and Tour as an Executive Assistant and Social Media Content Creator. I have nine years of experience in writing. I have published articles on HubPages, Vocal, and Blasting News in the United States and have over 49K+ readers. I own a Google Adsense approved blog with an average of 5K+ views per blog post, and have won several writing contests. I have mentored at least 20 persons on how to become Virtual Assistance Experts. I deliver high-quality, fast, and accurate services. Hit the green HIRE ME button, and watch me take over those tasks you struggle with, and help you grow your business, while you focus on areas that energize you. I have 10+ years of experience both running my online business and working with entrepreneurs, small business owners, and startups Services and Skills Offered (but not limited to) ✅ Social media content creation and scheduling ✅ Web research for blog content creation ✅ Email Management ✅ Website Management ✅ Calendar Management ✅ Facebook group moderation ✅ Project Management ✅ Facebook Marketing ✅ Instagram Marketing ✅ Pinterest Marketing ✅ Ecommerce Store Management ✅ Graphic designs (Social Media Content, Infographics, Flyers, Ebook Cover, Tshirt designs… ✅ Customer service and tech support ✅ Product Management ✅ Book Keeping ✅ Keyword Research and SEO ✅ Lead Generation ✅ Artricle writing ✅ Data Entry ✅ Blog Post comments ✅ Ebook Cover Creation ✅ E Book, Paperback, and Hardcover Book Publishing on Amazon Technology and Software Expertise ⭐️ Microsoft Office ⭐️ Trello ⭐️ Google Suite ⭐️ Canva ⭐️ Shopify ⭐️ Aliexpress ⭐️ Data Entry ⭐️ Admin support ⭐️ GCal ⭐️ Dropbox ⭐️ Zendesk ⭐️ Amazon KDP ⭐️ LinkedIn ⭐️ Pinterest ⭐️ Facebook ⭐️ Instagram ⭐️ Later ⭐️ Sprout ⭐️ LastPass ⭐️ Tailwind ⭐️ WordPress ⭐️ Zoom ⭐️ Blogger ⭐️ Mailchimp ⭐️ Discord I am open to learning new tools if there are different ones you prefer. My approach to projects is fast, flexible, and friendly. I look forward to your job offer. Let’s discuss your project and get it done.

Customer Service
Product Knowledge
Order Fulfillment
Communication Skills
Writing
Customer Support
Communication Etiquette
Order Tracking
Data Entry
Time Management
Virtual Assistance
Email Support
Zendesk
Online Chat Support
$35 hourly
Lois E.
- 5.0/5
- (2 jobs)
Your Right Hand in Operations, Strategy & Getting Things Done Growing a startup is messy, fast-paced, and full of moving parts --I get it. You have a vision, big goals, and not enough time to execute everything at the level you want. That’s where I come in. I don’t just “manage tasks.” I embed myself in your mission, understanding your vision, values, and long-term goals so I can operate like an extension of you. Whether it’s streamlining operations, managing projects, handling executive tasks, or keeping everything (and everyone) aligned, I bring order to the chaos so you can focus on growth. --------- What You Get When You Work With Me: 🎗️ A Strategic Partner – Not just an assistant, but someone who understands the big picture and moves things forward proactively. 🎗️ Operations & Project Management – No more bottlenecks. I set up systems, automation, and workflows to make everything run smoothly. 🎗️ Execution & Follow-Through – Ideas are great, but execution is better. I ensure plans turn into results without you needing to micromanage. 🎗️ Tech & Tools Optimization – From Notion and Wrike to automation and AI tools, I make sure you’re using the right systems to save time and reduce friction. ----------- Startups move fast, and I move with them. If you need someone who 1. Thinks ahead 2. Takes initiative, and 3. Gets things done without needing step-by-step instructions, Let's talk.

Customer Service
Data Analysis
AI Platform
Conduct Research
Calendar Management
Administrative Support
Email Etiquette
Microsoft Office
Data Entry
Phone Communication
$15 hourly
Yewande A.
- 4.9/5
- (21 jobs)
I’m a versatile Virtual Assistant and Customer Support Specialist who loves helping businesses run smoothly. With years of experience in customer support, data entry, and virtual assistance, I focus on streamlining processes and providing solutions that keep things moving forward. I pride myself on being approachable, reliable, and always ready to take on new challenges to support my clients’ goals. If you’re looking for someone who truly cares about your business and can help you get things done, let’s chat

Customer Service
Tidio
Shopify
GoDaddy
Administrative Support
Freshdesk
Task Coordination
Customer Experience
File Management
Virtual Assistance
Email Communication
Data Entry
Microsoft Excel
$15 hourly
Esther Omolola A.
- 5.0/5
- (11 jobs)
I have over 4 years of experience with data entry and web research. I possess valuable skills with knowledge of various packages like Google Workspace, MS office, Trello, Asana, Monday etc. I am level-headed, a fast leaner, reliable coupled with good problem solving skills, ability to meet up deadlines, always eager to learn new things and I pay attention to details. I can quickly scale up depending on the size and need of your project because my ultimate desire is to meet my client's expectation and complete work within time frame.

Customer Service
Database
Administrative Support
Online Market Research
Online Research
Data Entry
Microsoft Excel
Microsoft Word
Typing
Google Docs
$15 hourly
Adeleye O.
- 5.0/5
- (23 jobs)
Dedicated and enthusiastic professional with over 6 years of experience in IT Support. Consistently receive outstanding feedback for workshops. I provide various IT solutions for clients coupled with delivering excellent customer service. Here’s a highlight of the solutions, skills and services I commonly help my clients with: ✅ Creating cloud security architectures, architect frameworks, and cloud governance models ✅ Conduct a compliance audit of Azure infrastructure and policies, as well as fine-tune the environment using NIST and CIS benchmarks ✅ General security process review, planning, and solutions implementation ✅ Creating zero trust cyber security models ✅ Assess, strategize, and implement - conditional access policies and retiring legacy authentication clients ✅Privileged identity management, decrease global admins, other privilege roles - reviewing, strategizing and implementation ✅ Identity protection: review, strategy and implementation. Examine users or sign-ins who are potentially dangerous. Setting up conditional access policies ✅ Working with companies or on projects with multinational challenges Here’s a highlight of the platforms I have extensive experience working with: Microsoft Azure and Office 365 (O365) Microsoft Defender For Identity, Endpoints. Microsoft Intune Microsoft Exchange Microsoft DLP

Customer Service
Microsoft Windows PowerShell
LastPass
Cybersecurity Management
End User Technical Support
Incident Management
Microsoft Active Directory
Microsoft Outlook
Microsoft Teams
Microsoft Exchange Online
Office 365
Windows Server
Email Support
$6 hourly
Hilary U.
- 5.0/5
- (16 jobs)
I am a Virtual/Personal Assistant with great skills in Social Media Marketing and Management; Content Creation and Management, Article Writing, Blog Writing, Web Research and also Data Entry with a Bachelor's degree in Architecture and a certificate in Digital Marketing from NIIT Lagos Nigeria. I also have great experience in Customer Service by providing Customer support to E-Commerce stores under Shopify platform, Oberlo, e.t.c. I provide Live Chat Support in resolving disputes in the cause of sales. As Administrative support, I offer my services for virtual needs with Microsoft Office Skills, Google Workspace and other platforms that may be required. I would not take on a job or task that I can't handle, I pay attention to details and I pride myself in completing my task on time and efficiently. Allow me to be at you service! and trust me you won't regret it.

Customer Service
Administrative Support
Microsoft Excel
Phone Communication
Data Entry
Customer Satisfaction
Online Chat Support
Inbound Inquiry
Email Support
Personal Administration
Online Research
Customer Support
$15 hourly
Ugochi V.
- 4.6/5
- (29 jobs)
*****𝗗𝗿. 𝗚𝗶𝗻𝗮 𝗠𝘂𝗶𝗴𝗮𝗶 | 𝗖𝗮𝗿𝗲𝗲𝗿 𝗖𝗼𝗮𝗰𝗵 & 𝗙𝗼𝘂𝗻𝗱𝗲𝗿, 𝗜𝗺𝗺𝗶𝗴𝗿𝗮𝗻𝘁 𝗖𝗮𝗿𝗲𝗲𝗿 𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗼𝗿 "𝗚𝗼𝗼𝗱 𝗮𝘁 𝘁𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝘁𝗮𝘀𝗸𝘀, 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀, 𝗮𝗻𝗱 𝗺𝗶𝗹𝗲𝘀𝘁𝗼𝗻𝗲𝘀 𝗮𝗻𝗱 𝗺𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻" *****𝗦𝗵𝗲𝗿𝗼𝗻 𝗠. | 𝗠𝗶𝗻𝗱𝘀𝗲𝘁 & 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗖𝗼𝗮𝗰𝗵 "𝗨𝗴𝗼𝗰𝗵𝗶 𝗶𝘀 𝗮 𝗚𝗼𝗱 𝘀𝗲𝗻𝘁! 𝗦𝗵𝗲 𝗶𝘀 𝗮 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 𝗶𝗻 𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗮𝗻𝗱 𝘁𝗮𝗸𝗲𝘀 𝗼𝗻 𝘃𝗮𝗿𝗶𝗼𝘂𝘀 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀, 𝗮𝗹𝗹𝗼𝘄𝗶𝗻𝗴 𝘂𝘀 𝗰𝗼𝗮𝗰𝗵𝗲𝘀 𝘁𝗼 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝗼𝘂𝗿 𝗰𝗼𝗿𝗲 𝘁𝗮𝘀𝗸𝘀 𝗮𝗻𝗱 𝗴𝗼𝗮𝗹𝘀. 𝗜 𝗵𝗮𝘃𝗲 𝗵𝗮𝗱 𝘁𝗵𝗲 𝗽𝗿𝗶𝘃𝗶𝗹𝗲𝗴𝗲 𝗼𝗳 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗵𝗲𝗿 𝗳𝗼𝗿 𝗼𝘃𝗲𝗿 𝗮 𝘆𝗲𝗮𝗿 𝗻𝗼𝘄 𝗮𝗻𝗱 𝗜 𝗮𝗺 𝗯𝗲𝘆𝗼𝗻𝗱 𝗵𝗮𝗽𝗽𝘆 𝘁𝗼 𝗿𝗲𝗽𝗼𝗿𝘁 𝘁𝗵𝗮𝘁 𝘀𝗵𝗲 𝗶𝘀 𝗯𝘆 𝗳𝗮𝗿 𝗧𝗛𝗘 𝗮𝘀𝘀𝗲𝘁 𝘁𝗵𝗮𝘁 𝗸𝗲𝗲𝗽𝘀 𝗼𝘂𝗿 𝗰𝗼𝗺𝗽𝗮𝗻𝘆, 𝗜𝗖𝗔, 𝗼𝗻 𝘁𝗮𝗿𝗴𝗲𝘁 𝗮𝗻𝗱 𝗼𝗻 𝗽𝗼𝗶𝗻𝘁. 𝗨𝗴𝗼𝗰𝗵𝗶 𝗶𝘀 𝗮𝗻 𝗮𝗯𝘀𝗼𝗹𝘂𝘁𝗲 𝗺𝗮𝘀𝘁𝗲𝗿 𝗮𝘁 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝘁𝗵𝗲 𝗰𝗼𝗮𝗰𝗵𝗲𝘀 𝗮𝗻𝗱 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗼𝗻 𝘁𝗿𝗮𝗰𝗸, 𝗼𝗻 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗲, 𝗮𝗻𝗱 𝗽𝘂𝗻𝗰𝘁𝘂𝗮𝗹. 𝗦𝗵𝗲 𝗶𝘀 𝗮𝘁𝘁𝗲𝗻𝘁𝗶𝘃𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗻𝗲𝗲𝗱𝘀 𝗼𝗳 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝗰𝗼𝗮𝗰𝗵𝗲𝘀 𝗻𝗲𝗲𝗱𝘀, 𝘀𝗵𝗲 𝗶𝘀 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗲𝗱, 𝗮𝗻𝗱 𝘀𝗵𝗲 𝗶𝘀 𝗩𝗘𝗥𝗬 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲. 𝗨𝗴𝗼𝗰𝗵𝗶 𝗶𝘀 𝗮𝗹𝘀𝗼 𝗮𝗻 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗼𝗿, 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲, 𝗮𝗱𝗮𝗽𝘁𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗾𝘂𝗶𝗰𝗸 𝗼𝗻 𝗵𝗲𝗿 𝗳𝗲𝗲𝘁 𝘄𝗵𝗶𝗰𝗵 𝗵𝗮𝘀 𝗵𝗲𝗹𝗽𝗲𝗱 𝗼𝘂𝗿 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗺𝗮𝗻𝗲𝘂𝘃𝗲𝗿 𝗮𝗻𝗱 𝗮𝗱𝗷𝘂𝘀𝘁 𝘁𝗼 𝗻𝘂𝗺𝗲𝗿𝗼𝘂𝘀 𝘀𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻𝘀 𝗲𝘃𝗲𝗻 𝘄𝗶𝘁𝗵 𝘀𝗵𝗼𝗿𝘁 𝗻𝗼𝘁𝗶𝗰𝗲. 𝗦𝗵𝗲 𝗶𝘀 𝗯𝘆 𝗳𝗮𝗿 𝗮 𝘃𝗮𝗹𝘂𝗮𝗯𝗹𝗲 𝗮𝗱𝗱𝗶𝘁𝗶𝗼𝗻 𝘁𝗼 𝗼𝘂𝗿 𝘁𝗲𝗮𝗺" 👋 Welcome to my profile! I’m Ugochi. Do you need a reliable, organized, proactive professional to streamline your business? Look no further! I am an experienced Virtual Assistant. I have worked as an Executive Virtual Assistant, General Virtual Assistant, Client Support Specialist, Relationship Officer, Project Coordinator, Administrative Assistant, Booking Assistant, and Claims Assistant (E-commerce). With five years of Upwork experience, I’ve successfully managed client relationships, overseen high-value accounts, coordinated projects, and managed tasks, ensuring exceptional service and results. I have also worked at a Tier One bank where I sharpened my customer service, relationship management, project management, negotiation, marketing, and sales skills. My wealth of experience spans Corporate Banking, Retail Banking, and Product Promotion. Recently, I helped a career coaching business (focused on aspiring six-figure professionals) optimize operations, streamline client management, and drive revenue growth. Here’s what I bring to contribute to your business success: ✔Inbox management & Phone handling ✔Calendar & Schedule Management ✔Email marketing ✔Travel Arrangement and Meeting Coordination ✔Standard Operating Procedure (SOP) preparation ✔Project Coordination & Business Administration ✔Relationship Management & Client Support ✔Lead qualification, client onboarding, and CRM management ✔Lead Generation & Market Research ✔Communication handling ✔Task management ✔Event organization ✔Web Research ✔Report Preparation ✔File and Database Management ✔People Management, Vendor hiring and payment ✔Social media management (LinkedIn/Facebook) ✔Business Development & Sales Strategy I have used Microsoft Excel, Gmail, Google Workspace, Zoho, Shopify, Slack, Zoom, One Drive, Airtable, Pipedrive, Kajabi, Activecampaign, Hubspot, Zapier, Helpscout, Canva, Constant Contact, Ontraport, JustCall, Grasshopper, ChatGPT, Monday.com, Asana, Notion, Draw.io, Miro, Amazon, Walmart, Etsy, etc. I'm quick to pick up new applications and always open to learning. I’m fluent in English, excellent with high-end clients, and a master at keeping projects and teams on track. Let’s collaborate to make your business thrive! Reach out today. Let’s make things happen 🚀

Customer Service
IT Project Management
Executive Support
File Documentation
Phone Communication
Google Workspace
Customer Support
Virtual Assistance
Scheduling
Data Entry
Project Management
Calendar Management
Administrative Support
Task Coordination
Email Communication
$30 hourly
Joel G.
- 5.0/5
- (23 jobs)
Highly skilled and motivated Technology specialist with vast experience in assisting customers with various hardware and software-related issues and providing problem solving techniques. Area of Expertise: Office 365 |Microsoft Exchange, Outlook, Teams, SharePoint, and OneDrive technology |Windows 10 | Outlook | Active Directory| Azure AD Connect |Desktop related issue| Data Analysis Some of my key strengths include but not limited to Knowledge-based, Methodical approach to troubleshooting, Excellent knowledge and troubleshooting experience, Flexibility, and Adaptability, Tolerance: Stress tolerance. Computer Operations Risk Management/Troubleshooting Problem Solving

Customer Service
Technical Support
Product Support
Troubleshooting
Microsoft Azure
Microsoft SharePoint Administration
Microsoft SharePoint Designer
Customer Support
Office 365
Microsoft Exchange Online
$25 hourly
Bendu O.
- 5.0/5
- (10 jobs)
Interested in competitive and compelling content that touches your audience in a personalized way? You're in the right place! I help brands increase their visibility and impact with content that connects, converts and appropriately represents the brand. Though my interests are varied, my process is always grounded on proven content SEO strategies. I'm your go-to-person if you need someone who can: • Perform research, embed links, present non-fluff information in an engaging way . • Deliver search engine-optimized content. • Employ exceptional editing skills to generate articles devoid of errors. I look forward to working with you. Kind Regards Bendu O.

Customer Service
Outbound Sales
Online Chat Support
Salesforce
Call Center Management
CRM Software
Phone Support
Customer Support
Administrative Support
Zendesk
Telemarketing
Lead Generation
Data Entry
$10 hourly
Adekola O.
- 5.0/5
- (7 jobs)
- I am a smart, self-motivated Technical support Engineer. I have several years of customer experience (over the phone, chat, and email). - Held key responsibility for ensuring safe computing practices and minimizing risk of issue occurrence by delivering efficient and robust technical support - Assumed lead role in analyzing and enhancing existing security solutions with strong emphasis on continuous maintenance, development, and improvement of organization - Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones - Hands-on experience and understanding of Microsoft Office 365, Azure AD, Active Directory, Intune, and MDM. - Hands-on experience providing advanced technical support for OneDrive(both personal and work/school) on various devices (PC, Mac, Android, IOS) - Configure Office 365 Services like domain setup, configure Mail flow, DNS records ( SPF, DKIM, DMARC, MX records, etc.) - ADFS and Azure AD connect for SSO - Troubleshooting and configuring Client-side issues such as Outlook, One Drive personal / Business and SharePoint Online Expert Level - Familiar with Windows and Mac Environment, Android and IOS - Virtualization Remote Access Tools: - LogMeIn - TeamViewer - Microsoft Teams Other Skills: - System Administration - Linux Administration - MYSQL - Jira, Confluence, Bitbucket - Windows, MacOS

Customer Service
Product Knowledge
Technical Support
Active Directory Federation Services
Customer Support
Microsoft Exchange Online
Microsoft Outlook
Computer Network
Ticketing System
Microsoft SharePoint Administration
Microsoft Teams
Office 365
Microsoft Azure
$17 hourly
Emmanuel D.
- 5.0/5
- (17 jobs)
An experienced information technology professional with 9 years’ experience, knowledgeable in managing projects for business initiatives with the ability to assign tasks, mediate interpersonal conflicts and implement company procedures. Resourceful, creative, innovative and flexible, with proven abilities to work productively within diverse environments and a great desire to ensure industry success and productivity. Have a broad knowledge of office 365 and hands-on experience with Exchange Online, Teams, SharePoint and Onedrive

Customer Service
Cross Functional Team Leadership
Office 365
Microsoft SharePoint
Microsoft Outlook
Microsoft Exchange Online
Customer Support
ITIL
Virtual Assistance
IT Service Management
Online Chat Support
Phone Support
End User Technical Support
Ticketing System
$10 hourly
Olamide A.
- 5.0/5
- (13 jobs)
Smart, self motivated Technical Support Engineer and Network Administrator with extensive knowledge and years of hands on experience. I have over 4years of experience providing top notch service to all customers while ensuring maximum satisfaction. I have indepth knowledge of Office 365 and Hand on experience with Exchange online, Microsoft Teams, SharePoint, OneDrive, Outlook etc. A great Team player with excellent interpersonal skills enabling me to interact with wide range of clients. Resourceful, creative, innovative and flexible with proven abilities to work productively with diverse environments and a great desire to ensure industry success and productivity.

Customer Service
Phone Support
Online Chat Support
Incident Management
Ticketing System
Microsoft Active Directory
Product Knowledge
Customer Support Plugin
Answered Ticket
Microsoft Exchange Online
Microsoft Azure
Email Support
Data Entry
$5 hourly
Olanrewaju O.
- 5.0/5
- (13 jobs)
Are you looking for a proactive and experienced community manager or live chat agent who doesn’t just manage, but drives real growth, retention, and member satisfaction? With 7+ years of experience across SaaS, eCommerce, and Web3 spaces, I’ve helped over 50 brands build safe, engaging, and loyal online communities. I bring a results-first approach to every project, combining expert moderation, fast and friendly support, and proven strategies that boost engagement and reduce support volume. What I Deliver • Scalable Community Growth – Grew Discord and Telegram communities by 60%+ in under 90 days using onboarding flows, engagement incentives, and regular moderation. – Reduced toxic behavior and spam by over 90% through clear guidelines and proactive enforcement. • High-Quality Chat & Ticket Support – Handled 200+ tickets per week via Intercom, Zendesk, and Freshdesk with under 2-minute average response time and 95%+ CSAT. – Streamlined FAQ and knowledge base systems to cut ticket volume by 30%. • Strategic Community Operations – Led internal mod teams across time zones, improved SOPs, and developed scalable processes. – Organized Giveaways, onboarding campaigns, and in-app events to keep members active and engaged. Tools & Platforms I Use Platforms: Discord, Telegram, Slack, Facebook Groups, Circle Support Tools: Business Suite, Intercom, Zendesk, Freshdesk, Crisp, Tidio, Gorgias Project Tools: Notion, Trello, ClickUp, Airtable, Asana CRM & Automation: HubSpot, Zoho, Manychat, Zapier Why Clients Choose Me Reliable & Available – I show up consistently and handle tasks without micromanagement. Fast Learner – I adapt quickly to your tools, brand tone, and community style. Results-Focused – My goal is to help your business grow by improving member experience and customer loyalty. If you need someone who can manage and support your community like it’s their own, I’m here to help. Let’s build something great together. Olanrewaju Oladele

Customer Service
Technical Support
Facebook Business Page
Customer Engagement
Ecommerce Support
Customer Support
Customer Care
Community Guidelines
Community Engagement
Community Moderation
Community Management
Online Chat Support
Online Community
$15 hourly
Obiora O.
- 5.0/5
- (25 jobs)
+ I manage and administer Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other associated applications. Set up and configure user accounts, groups, and permissions in accordance with organizational policies. + I provide day-to-day support and troubleshooting for Microsoft 365 issues. Respond to user inquiries, resolve incidents, and address service requests related to Microsoft 365 applications and services. Collaborate with other IT teams to resolve complex problems and escalate issues when necessary. + Ensure the security and compliance of Microsoft 365 environment by implementing and maintaining security features, policies, and procedures. Monitor for potential threats, vulnerabilities, and unauthorized access. Conduct regular audits and assessments to ensure adherence to data protection regulations. ------------------------------------------------------------------------------------------------------- + I am skilled in assessing and qualifying leads based on predefined criteria, ensuring that only high-quality leads are pursued, saving time and resources. + I have strong communication skills to engage with prospects, build rapport, and convey the value proposition of products or services, effectively converting leads into sales opportunities. + I posse analytical skills to interpret data, track campaign performance, and make data-driven decisions to optimize lead generation strategies. + I can collaborate effectively with sales teams, marketing teams, and other stakeholders to align strategies, share insights, and ensure a smooth handover of leads for further nurturing and conversion. + I use several lead tools effectively e.g. LinkedIn and Instagram Outreach, Yelp. Google map, Mailchimp, Constant Contact, Sendinblue, Salesforce, HubSpot, Zoho CRM, Google Analytics, Hotjar, or Kissmetrics etc to streamline the workflow, automate lead capture and nurturing processes, and generate a steady flow of high-quality leads for the business.

Customer Service
Microsoft SharePoint
Microsoft Active Directory
Microsoft Office
$10 hourly
Pearl J.
- 4.8/5
- (12 jobs)
𝐘𝐨𝐮 𝐟𝐨𝐮𝐧𝐝 𝐦𝐞💥 I'm Pearl, and with over 6 years of experience under my belt, I am your go-to person for ALL your digital virtual assistance and operational needs. I am excited to meet you💥 As one who is an entrepreneur, I understand how overwhelming it can get to manage things, I also know that every organization is unique, and as such I have tailored my solutions to fit your specific needs and goals. I am here to take the stress off you, in every sense of the word. I have 5 years of experience across multiple yet similar roles, which include being a virtual assistant, project manager, operations manager, social media manager, community manager, and customer service manager. Each of these roles has equipped me with a diverse set of skills that make me uniquely suited to handle operations and provide digital or administrative assistance in a fast-paced, multifaceted environment.💥💥 I recently functioned in similar roles and helped to create operational systems that aided the smooth running of Spurt- a software company dedicated to creating office administrative applications such as Sync! and Spurt!. I also extracted health insurance data and PTO policies from public employee benefits portal. Your utmost satisfaction is my area of focus. Here is what a recent client said about me: “𝙏𝙝𝙞𝙨 𝙁𝙧𝙚𝙚𝙡𝙖𝙣𝙘𝙚𝙧 𝙞𝙨 𝘿𝙀𝘿𝙄𝘾𝘼𝙏𝙀𝘿 𝙏𝙊 𝙔𝙊𝙐𝙍 𝙋𝙍𝙊𝙂𝙍𝙀𝙎𝙎. 𝙎𝙝𝙚 𝙞𝙨 𝙬𝙞𝙡𝙡𝙞𝙣𝙜 𝙩𝙤 𝙜𝙞𝙫𝙚 𝙣𝙤𝙩𝙝𝙞𝙣𝙜 𝙩𝙝𝙖𝙩 𝙘𝙤𝙪𝙡𝙙 𝙗𝙚 𝙨𝙪𝙗𝙨𝙩𝙖𝙣𝙙𝙖𝙧𝙙, 𝙤𝙣𝙡𝙮 𝙜𝙧𝙚𝙖𝙩 𝙦𝙪𝙖𝙡𝙞𝙩𝙮. 𝙄 𝙖𝙢 𝙖𝙢𝙖𝙯𝙚𝙙 𝙖𝙩 𝙝𝙚𝙧 𝙙𝙞𝙡𝙞𝙜𝙚𝙣𝙘𝙚."- 𝙍𝙖𝙘𝙝𝙖𝙚𝙡. To further buttress this, here is a link to my portfolio and brands I have worked with: tinyurl.com/pearljoshuaportfolio, some snippets are also attached here in my profile. As your Virtual Assistant, operations assistant, or social media manager, I plan to; ✅ Listen to your vision of the specific needs you are looking to meet ✅ Understand how you would like us to work together to attain success. ✅ Be accountable through my working process with you. Some of the tasks I will work through are ⬇️ ✅️Create, manage, and organize documents using Microsoft Word with precision and attention to detail. ✅️Utilize ChatGPT for efficient and effective communication, information retrieval, customer service support, and social media management. ✅️Maintain and update company's and clients' social media profiles, ensuring consistent engagement and brand coherence. ✅️Manage email correspondence, ensuring timely responses and proper organization. ✅ Handle data entry needs, payrolls, and record keeping. ✅️Develop, set up, and optimize internal systems and supports to improve overall administrative efficiency. ✅Make myself available for specific trainings tailored to help meet your specific requirements. ✅ Make use of accurate and efficient data entry techniques. I have learned and undertaken Payroll management expertise with a track record of precision. ✅Create and manage invoices with meticulous attention to detail! ✅Utilize spreadsheet tools for organized data management. I make use of Google sheets, as well as Microsoft excel sheets well. ✅Handle expense tracking, payroll management ✅Write engaging content for individual brands and businesses on various social media platforms. ✅Author blog posts on Cryptocurrency, finance, agriculture, and healthcare topics. ✅Edit and proofread content, books, and articles with a keen eye for punctuation, grammar, presentation, and spelling. ✅Successfully transcribe, edit, and proofread. I have done 10-15 books like this for a Pastor. 💻 Social Media and Community Management I have served as a social media strategist for various brands, and created social media copies for a 5 star hotel in my country with 4 years experience, I recently functioned in a similar role and helped to create experiential content for a newly launched website for a hospitality brand: ibomhotelandgolfresort.com My background in social media and community management has ranged from handling content creation, scheduling, and engagement across platforms like Instagram, Facebook, and LinkedIn. I’ve been able to grow online communities by curating relevant content and engaging with followers. I am more than ready to provide excellent service in this regard. Your ideal assistant as I intend to be must be highly proficient in using tools such as: - Trello - Monday.com - Microsoft Office Suite -ChatGPT - Slack - Asana - ClickUp - Notion - Calendly - Google workspace - Social media/email management tools like Hoot Suite, ZenDesk. - CRM tools like HubSpot. 𝗟𝐞𝐭'𝐬 𝐆𝐞𝐭 𝐒𝐭𝐚𝐫𝐭𝐞𝐝! Kindly send me a direct message here on Upwork, click the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button, or simply “𝐇𝐢𝐫𝐞 𝐦𝐞 𝐧𝐨𝐰” because you deserve the best and I look forward to providing that. I would be happy to get on a call with you to discuss the specific needs of your brand. Thank you!

Customer Service
Communications
Trello
Project Management
Administrative Support
Executive Support
Virtual Assistance
SEO Writing
Content Creation
Writing
Digital Marketing
Article Writing
Social Media Account Setup
Social Media Content Creation
Social Media Management
$10 hourly
Mfon-Abasi E.
- 5.0/5
- (4 jobs)
An experienced and detail-oriented data entry specialist, with over six years experience in data entry, data extraction compilation, management, visualization and analysis. I am proficient in the use of: ••MS Suite- MS word, MS Excel and MS power point. ••Python programming language -numpy, pandas, Matplotlib, etc., for data visualization and analysis and model development. In my past jobs, I ••Efficiently collected, (or sourced for data); ••Reviewed to check for discrepancies and establish data integrity; ••Infallibly compiled data, in any format desired by my clients; ••Visualized/analysed the data that would help my client obtain actionable insights. In general, I am good for your Data entry, Data organization, Data Management, Data visualization, Data analysis and presentation jobs. I am known for accuracy as well as timely delivery of projects. I also have good interpersonal skills like multi-tasking and customer service skills. My drive is quality, accuracy and clients' satisfaction. If you need these for your data jobs, let's talk. Thanks for dropping by.

Customer Service
English
Data Analysis
Lead Generation
Writing
Data Management
Ghostwriting
Creative Writing
Email Communication
Proofreading
Data Visualization
Data Entry
$20 hourly
Onu J.
- 4.9/5
- (25 jobs)
Highly skilled Technical Support Engineer with over 8+ years of proven customer support experience as a Client Service representative, IT Supervisor and IT Operations Manager. I Managed large amounts of incoming phone calls and chat support. Handled customer complaints, provide appropriate solutions and alternatives within the time limits; Followed up to ensure resolution and follow communication procedures, guidelines and policies. Very good AI tools usage. Familiarity with CRM systems and practices. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customers account through open and interactive communication. Manage large amounts of incoming phone calls and chat support. - Strong phone/Chat contact handling skills and active listening. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Good communication skills. Reduced help-desk call-handling times by 5 minutes to enhance service efficiency. Carried out targeted troubleshooting and fault-finding across Windows and Microsoft 365 software issues, enabling timely fixes. Processed over 3000 support requests received over 4 months for technical assistance on wide range of issues. General office Support (Word, Outlook, Excel, PowerPoint,) Experienced with Exchange online, Identity, Outlook, Microsoft SharePoint, Microsoft Team, OneDrive, Billing, and Commerce. I have Strong analytical and problem-solving skills in IT, Ability to interact with users at all levels, a team player and result orientated, Proven ability to work under stress in emergencies and trouble-shooting abilities. I have over Seven (8) years' experience in the IT industry as an IT support staff/ administrator with recognized strength in networking, implementation, maintenance, troubleshooting and problem-solving. Microsoft 365 Enterprise Administrator Expert. December 2019. Renewed Microsoft 365 Security Administrator Associate. Certified. December 2019. Renewed Microsoft 365 Mobility and Security. Certified. November 2019. Renewed Microsoft 365 Identity and Service. Certified. September 2019. Renewed

Customer Service
Customer Insight Analysis
Customer Satisfaction Research
Customer Support
Customer Engagement
Customer Experience
Customer Retention
Analytical Presentation
Presentations
Microsoft SharePoint
Office 365
Online Chat Support
Email Support
Microsoft Outlook
Microsoft SharePoint Administration
$25 hourly
Tinuola Azizat F.
- 4.8/5
- (16 jobs)
Are you passionate about delivering top-tier customer service? Then, I'm your best bet! With over 12+ months specializing in email, phone, and live chat support, ensuring every customer interaction is smooth, professional, and solution-driven, I've got a keen eye for detail and a strong commitment to customer satisfaction. I also excel at handling inquiries, troubleshooting issues, and providing timely resolutions that leave a lasting positive impression. My expertise includes: ✅ Email Support – Crafting clear, concise, and professional responses to address concerns efficiently. ✅ Phone Support – Offering friendly and effective assistance, ensuring customers feel heard and valued. ✅ Live Chat Assistance – Providing real-time solutions with speed and accuracy. Key Strengths: ✔ Prompt and professional email responses ✔ Clear and friendly phone communication ✔ Quick and efficient live chat support ✔ Strong problem-solving abilities ✔ Empathy-driven customer interactions ✔ Ability to multitask and stay organized With my excellent communication skills and a customer-first mindset, I strive to create a seamless and positive experience at every touchpoint. Think we're a fit? Send a message to cut through the "noisy proposals" so we can discuss how I can enhance your customer support. I'll reply as fast as I can. [My response time is within 24 hours.] From your ONE & ONLY Customer Support & Retention Specialist, Tinuola Fasasi

Customer Service
Healthcare
Shopify
Amazon
Ecommerce Support
Customer Retention Strategy
Customer Satisfaction
Customer Retention
Customer Support
Customer Care
Customer Onboarding
Online Chat Support
Email Support
$12 hourly
Emmanuel O.
- 5.0/5
- (23 jobs)
I am an experienced IT professional with over 5 years of experience in different facets of IT I have a strong technical background, and a thorough understanding of computer and networking concepts with experience in Office 365 Management, Network Management, and Virtualisation. With Exposure to a wide range of technologies such as Microsoft Azure and Office 365 Exchange, Teams, OneDrive, and SharePoint, server administration, identity, and customer/user support. Cloud support engineer. Support Office 365 products Exchange server configuration and implementations Data Migration Mail flow configuration Hybrid environment setup Network support computer repair and troubleshooting Office 365 Exchange Online SharePoint Online Team OneDrive Azure Active Directory

Customer Service
Microsoft Teams
Windows Administration
Microsoft Active Directory
Microsoft Azure
Office 365
Communication Skills
Microsoft Exchange Server
Windows Server
Bug Tracking & Reports
System Administration
Desktop & Laptop Support
Customer Support
Troubleshooting
End User Technical Support
$15 hourly
Patrick U.
- 4.9/5
- (16 jobs)
Professional Summary Skilled in Hardware engineering and Software maintenance with 5 years of related experience. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well organized and presentable work areas at all times. Skills .Support Engineers .Engineer Computer Systems . Resolve technical problems .Office support .Customer relations .Optimize system performance Experience SUPPORT CUSTOMER ENGINEER | NCR CORPORATION | AUG 2018 – AUG 2019 • Received newly Imported ATM and configure to bank's specification • Managed server room at the head office • Responded to calls to resolve ATM related issues on sites • Prepared armored mobile trucks and delivered to banks • warehouse management interfacing with DHL Logistics • Hardware maintenance of employee devices (laptops, printers, desk-phone etc.) PROJECT MANAGER | ECOTRENDS BX INTERNATIONAL LAGOS | MAR 2016 – JULY 2017 • Assessed the expected risks at each project stage and developed response strategies. • Established project objectives, specifications and schedules to achieve the designated targets. • Sourced qualified vendors to meet each project need high quality work • Coordinated initial and additional resources to meet project needs. Training .Microsoft Engineer .Web Developer .CCNA (IN VIEW) .AWS (IN VIEW)

Customer Service
Microsoft Outlook
AI Implementation
Amazon Plugin
Data Migration
Microsoft Active Directory
Microsoft Exchange Online
Microsoft Exchange Server
Computer Hardware Installation
System Configuration
Microsoft Office
Technical Support
Email Support
Phone Support
Online Chat Support
$10 hourly
Akindeji Saheed O.
- 5.0/5
- (14 jobs)
As a M365 Enterprise Tools Specialist at Upwork, I apply my cloud and security skills to onboard, support, and train new Technical Support Engineers for Microsoft services online. I am also a Microsoft Certified Trainer (MCT) for all Microsoft 365 workloads, cloud tool deployment, and support engineering. With over four years of experience in Office 365 migration, administration, and troubleshooting, I have developed a deep expertise in Microsoft cloud technologies, such as Azure Active Directory, SharePoint, Exchange, Teams, and OneDrive. I have also deployed and managed Microsoft Azure Information Protection and other security and compliance tools. My mission is to enable and empower organizations to leverage the full potential of cloud and security solutions. - 5 years experience as a Modern workspace and Enterprise Administrator..

Customer Service
Web Design
Cloud Computing
System Analysis
Python
Microsoft Active Directory
Microsoft SharePoint Administration
Microsoft Azure
Troubleshooting
Computer Network
Data Entry
Microsoft Teams
Microsoft Exchange Online
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