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Your Airbnb business should be generating bookings, not generating more work for you. Guest messages piling up. Reservation inquiries waiting for responses. Calendars that need constant monitoring. And when you're ready to grow, finding the right property feels like searching for a needle in a haystack. You didn't start a short-term rental business to spend your day glued to your inbox or researching properties for hours. That's where I come in. I help Airbnb hosts, co-hosts, and short-term rental operators streamline their day-to-day operations while identifying profitable opportunities for expansion through strategic Airbnb property research. I help with both. 💬 Guest Communication That Protects Your Reviews Fast, professional, and guest-focused communication that helps create positive guest experiences from inquiry to checkout. ✔ Guest inquiries and reservation requests ✔ Pre-arrival and check-in communication ✔ Guest support and issue resolution ✔ Review follow-up and guest satisfaction ✔ Professional communication across Airbnb and other booking platforms 📅 Reliable STR Operations Support The behind-the-scenes support that keeps your rental business organized and running smoothly. ✔ Calendar management ✔ Reservation monitoring ✔ Listing updates ✔ Administrative support ✔ OTA support (Airbnb, VRBO, BDC) ✔ Data management and reporting 🏡 Airbnb Property Research Across Multiple Markets Looking to expand your portfolio? I help hosts identify potential short-term rental opportunities in high-demand markets across the United States, Mexico, Australia, and other Airbnb-friendly destinations. Whether you're searching for: ✔ Airbnb arbitrage opportunities ✔ Co-hosting opportunities ✔ STR-friendly markets ✔ Vacation rental investment locations ✔ Property management partnership opportunities I provide detailed research that helps you make informed decisions before investing your time and resources. Why work with me? I combine a strong customer service background with hands-on experience supporting short-term rental operations and Airbnb property research. I understand that every unanswered guest message, missed opportunity, or poorly researched property can impact your business. That's why I focus on delivering reliable support, clear communication, and detailed research that helps hosts save time and operate more efficiently. My focus is simple: STR Operations. Guest Communication. Airbnb Property Research. If you're looking for dependable support for your Airbnb business, or you're searching for your next STR opportunity, my inbox is open. Send me a message with your biggest challenge or the market you're interested in exploring. I'll let you know exactly how I can help and what the next steps look like.

𝐑𝐞𝐜𝐞𝐧𝐭𝐥𝐲 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 𝐚𝐧 𝐀𝐈 𝐯𝐨𝐢𝐜𝐞 𝐫𝐞𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐢𝐬𝐭 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐭𝐡𝐚𝐭 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐞𝐝 𝐚 𝐦𝐚𝐧𝐮𝐚𝐥 𝐜𝐚𝐥𝐥 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐢𝐧𝐭𝐨 𝐚𝐧 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐬𝐲𝐬𝐭𝐞𝐦. 𝐓𝐡𝐞 𝐯𝐨𝐢𝐜𝐞 𝐚𝐠𝐞𝐧𝐭 𝐰𝐚𝐬 𝐝𝐞𝐬𝐢𝐠𝐧𝐞𝐝 𝐭𝐨 𝐡𝐚𝐧𝐝𝐥𝐞 𝐢𝐧𝐪𝐮𝐢𝐫𝐢𝐞𝐬, 𝐪𝐮𝐚𝐥𝐢𝐟𝐲 𝐥𝐞𝐚𝐝𝐬, 𝐬𝐜𝐡𝐞𝐝𝐮𝐥𝐞 𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭𝐬, 𝐚𝐧𝐝 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬 𝐝𝐢𝐫𝐞𝐜𝐭𝐥𝐲 𝐰𝐢𝐭𝐡 𝐂𝐑𝐌 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬 𝐮𝐬𝐢𝐧𝐠 𝐑𝐞𝐭𝐞𝐥𝐥 𝐀𝐈, 𝐕𝐚𝐩𝐢, 𝐓𝐰𝐢𝐥𝐢𝐨, 𝐚𝐧𝐝 𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥. Are you losing high value leads because your phone system cannot respond instantly? Are your competitors capturing your customers simply because they have faster, smarter call handling systems? Are you still relying on human receptionists or manual follow ups that cannot scale with your incoming leads? I build AI voice agent systems that replace traditional call handling with intelligent, always available voice automation that never misses a call, never forgets a lead, and never delays a follow up. This is not basic automation. I design AI voice agents that can hold real conversations, understand intent, qualify leads, handle objections, book appointments in real time, and push every interaction directly into your CRM without human intervention. AI voice agents are becoming the new frontline of sales and customer communication, and I specialize in building systems that operate at that level. Most businesses are still losing money at the point of contact. The call comes in, no one answers fast enough, or the follow up is too slow. That gap is where AI voice agents outperform traditional systems completely. That is what I build. WHAT I DO I design and deploy AI voice agent systems that fully automate your inbound and outbound call flow from first conversation to conversion. These systems can answer calls instantly with human like conversation, qualify leads using intelligent decision flows, handle objections and route responses dynamically, book appointments directly into your calendar, trigger CRM updates in real time, and run automated SMS, email, and workflow follow ups across your entire pipeline. CORE TECHNOLOGIES Retell AI, Vapi AI, Twilio GoHighLevel CRM automation Make com and n8n workflow automation Python for backend logic, API orchestration, and AI integrations Advanced AI voice agent design using NLP based conversation flows WHAT I BUILD High performance AI receptionist systems that operate 24/7 without downtime AI voice agents for lead qualification and sales conversion Outbound AI calling systems for lead reactivation and follow ups AI appointment booking systems that integrate directly into calendars CRM automation ecosystems powered by GoHighLevel and APIs End to end AI voice infrastructure for sales and support operations RESULTS YOU GET A fully automated voice system that never misses a call Higher conversion rates from instant response handling More booked appointments without increasing staff A scalable sales system that runs 24/7 without fatigue Reduced dependency on human reception or manual follow ups A complete AI driven customer communication layer for your business HOW I WORK I analyze your current call flow and identify where leads are dropping. Then I design and deploy an AI voice agent system that replaces those weak points with intelligent automation that handles conversations, qualifies leads, and drives conversions automatically. You get a system that behaves like a trained sales team, but operates instantly and at scale. LET’S TALK If you want to stop losing leads to slow response times and weak follow up systems, send me a message. I will show you how an AI voice agent system can fully transform your customer handling process. Keywords: Artificial Intelligence, Machine Learning, Natural Language Processing, Neural Networks, AI Development, AI Automation, Python, Deep Learning, Conversational AI, AI Integration, AI Voice Agent, Voice AI, Chatbot Development, Conversational Bot, AI Assistant, Virtual Assistant Automation, Speech Recognition, Text-to-Speech, Voice Automation, AI Call Handling, Lead Generation, Lead Qualification, CRM Automation, Sales Funnel Automation, Appointment Setting, Customer Support, Customer Service Automation, GoHighLevel, Pipeline Management, Lead Management, Process Automation, Business Process Automation, Workflow Automation, API Integration, Webhooks, Zapier, Make com, n8n, System Integration, Data Automation, Twilio, IVR System, Call Automation, Retell AI, Vapi AI, ElevenLabs, VoIP, Call Routing, Automation Systems, Backend Automation

Every week a growing startup operates without proper systems is a week of compounding operational debt more decisions bottlenecked at the founder, more processes that exist only in someone's head, more deals that stall because no one owns the follow-through. The cost is not always visible. But it is always accumulating. I am a PMP-certified Tech Startup Executive Virtual Assistant certified by Google, HubSpot, ClickUp, Asana, and Notion with two years of embedded operational work inside tech startups and remote-first teams. I specialise in project management, email systems, SOP creation, and CRM operations: the four functions that separate a company built on infrastructure from one held together by the founder's effort. Every project I have completed on Upwork has earned a 5-star review. Across previous roles: 18% of stalled pipeline deals recovered through CRM restructuring, 50% reduction in team confusion through SOP creation, 48% increase in remote team engagement through communication workflow redesign, and a 7,000+ contact database rebuilt and maintained. What I deliver for tech startups and remote-first teams: 🔹 Executive Virtual Assistant Support: Calendar ownership, inbox triage, stakeholder correspondence, and daily priority management for founders and CEOs. I absorb the operational load so your attention stays on what only you can do. 🔹 Email Management and Communication Systems: Full inbox management across Gmail and Outlook: triage, labeling, drafting, and the system architecture that keeps communication organised long-term. Not a temporary fix a permanent operational structure. 🔹 Project Management and Team Coordination: Complete project coordination across ClickUp, Asana, Notion, Trello, I build your workspace, track every task and milestone, run async standups, and report progress so your team executes without waiting on you at every step. 🔹 SOP Creation and Process Documentation: Step-by-step standard operating procedures for every recurring workflow: client onboarding, team handoffs, escalation protocols, and reporting cycles. Documented so any team member executes correctly and independently every time, without asking. 🔹 CRM Management and Data Operations: Pipeline structuring, database hygiene, and reporting across HubSpot, Zoho CRM, Airtable, and Salesforce. I have rebuilt 7,000+ contact databases, corrected broken pipeline stages, and built lead workflows that reduce sales team admin time. 🔹 Notion and ClickUp Workspace Architecture:Purpose-built operating systems in Notion and ClickUp: project dashboards, team wikis, SOP libraries, onboarding hubs, and meeting records organised around how your team works, not how a template assumes you do. 🔹 Automation and Workflow Integration: Zapier automations eliminating manual work: CRM triggers, task creation, Slack workflow automation, form-to-pipeline routing, and multi-step integrations across HubSpot, Notion, and Google Workspace. 🔹 Startup Operations and Remote Infrastructure: Async communication frameworks, delegation structures, meeting systems, and workflow design for remote-first teams scaling past the point where informal coordination still holds. Founders who build operational infrastructure early: documented processes, structured project management, clean data, and reliable communication systems consistently recover time, reduce errors, and build teams that execute without them at the centre of everything. The compounding debt stops. The company starts running like one. I work best with seed-stage to Series A tech startups and SaaS companies founders who are still too embedded in daily operations and need a trusted partner to own the systems layer. If your growth is real but your infrastructure has not kept pace, this is exactly the engagement for that stage. Tools I use every day: Project Management: ClickUp · Asana · Notion · Trello Communication: Slack · Microsoft Teams · Zoom · Loom Email and Calendar: Gmail · Google Calendar · Microsoft Outlook · Microsoft 365 CRM and Data: HubSpot · Salesforce · Zoho CRM · Airtable · Google Sheets · Excel Automation: Zapier · Calendly · Toggl · Google Drive · Confluence Every engagement opens with a structured discovery session mapping your tools, team, workflows, and highest-cost pressure points followed by a focused two-week action plan so real problems get solved from day one. I hold active certifications from PMI, Google, HubSpot, ClickUp, Asana, and Notion. I work async by default, communicate proactively, and never require chasing. The debt stops here. Send me a message with your current setup and biggest operational challenge, I will respond with a direct, specific plan.

Hello! Thank you for checking out my profile! I have over 5 years experience in providing outstanding services to several organizations. Here are a few among other things that I have experience on that will surely help and effectively improve your business success: Phone Support: Handling Inbound & Outbound calls, Freshdesk Ticketing Solutions, Email handling, Salesforce, Telemarketing, Computer Technical savvy, ClickUp CRM, Admin Tasks. I am a highly motivated individual, outspoken, able to work effectively with others to achieve goals, I am confident in my ability to provide top-quality services that are result oriented.

PROFESSIONAL SUMMARY I’m a reliable, detail-oriented Customer Support Representative and Virtual Assistant with over 5 years of experience supporting businesses across the USA, UK, Canada, and Australia. I help companies deliver exceptional customer experiences, stay organized, and run smoother daily operations while saving valuable time and reducing workload. My strength is creating calm, efficient, and professional support systems that keep customers satisfied and businesses running smoothly. Whether managing live chats, handling high-volume inquiries, processing refunds, organizing CRM records, or supporting daily administrative tasks, I bring clarity, consistency, and solution-focused thinking to every responsibility. I’ve supported SaaS, e-commerce, real estate, and service-based businesses by resolving customer issues, managing records, and handling essential back-end operations that keep teams productive and stress-free. What I Bring to Your Business ✔ Fast, empathetic, and solution-focused support via email, chat, and phone ✔ Organized inbox and calendar management, scheduling, and follow-ups ✔ Order processing, refunds, and payment issue handling ✔ Ticket tracking and issue resolution through CRM and helpdesk systems ✔ Accurate data entry, spreadsheet management, and record organization ✔ Real estate administrative support and CRM updates ✔ Reliable virtual assistance that keeps daily operations running smoothly I’m proactive, highly organized, and comfortable working independently in remote environments. My communication style is professional, warm, and customer-focused helping businesses build trust, loyalty, and long-term relationships. My goal is simple: make your workflow smoother, your customers happier, and your time freer to focus on growth. If you need dependable support that represents your brand professionally and handles tasks with care and precision, I’d love to support your team.

Shopify Customer Support Specialist with hands-on experience supporting DTC, Dropshipping, and E-commerce brands through Gorgias, Zendesk, email, live chat, and phone support. I help online stores improve customer satisfaction, resolve customer issues quickly, reduce escalations, and deliver exceptional post-purchase experiences that strengthen customer loyalty and protect revenue. With 3+ years of customer support experience and hands-on experience supporting fast-paced Shopify operations, I understand the daily challenges e-commerce brands face, from high ticket volumes and shipping delays to refund requests, order issues, and customer retention. Customer support isn't just about answering tickets. It's about creating positive customer experiences that keep customers coming back and recommending your brand to others. Here's how I can support your business: ✔ Customer Support via Email, Live Chat & Phone ✔ Shopify Order Management, Order Tracking & Fulfillment Support ✔ Gorgias Ticket Management & Inbox Management ✔ Refunds, Returns, Exchanges & Replacement Orders ✔ Shipping Delays, Delivery Issues & Escalation Handling ✔ Customer Retention & Customer Satisfaction (CSAT) ✔ Chargeback Prevention & Post-Purchase Support ✔ CRM Management & Customer Communication ✔ Knowledge Base Creation, SOP Documentation & Macros ✔ Customer Account Support & Order Modifications ✔ DTC & Dropshipping Customer Service Operations Platforms & Tools: Shopify | Gorgias | Zendesk | HubSpot | Freshdesk | Intercom | Monday | ClickUp | ShipStation | 17Track | OpenPhone | RingCentral | Gmail | Google Workspace What sets me apart is ownership. I don't simply respond to tickets; I take ownership of the customer experience. I proactively identify recurring issues, communicate clearly with customers, follow through on resolutions, and help businesses improve response times, reduce complaints, and build long-term customer loyalty. Whether you're a Shopify store owner, a growing DTC brand, a dropshipping business, or an established e-commerce company looking for reliable customer support, I'm ready to become a dependable extension of your team and help you deliver an exceptional customer experience. Have questions? I'm just a message away and always happy to hop on a quick call if that's easier. Simply click INVITE TO JOB or HIRE ME NOW. I'm available and ready to help make your customers happier, improve retention, and lighten your workload.