Hire the Best Call Center Agents
in Nigeria

A customer service representative with over 5 years of work experience, assisting businesses and creating positive customer experiences. My skills are: ● Customer Support(Chat, Phone and Email) ● Internet Research ● Administrative Support ● Appointment Setting (Google Calendar, Calendly) ● Call Center (YTel, EyeBeam) ● Social Media (Facebook, LinkedIn, X) ● Microsoft Excel, Microsoft PowerPoint and Microsoft Word ● Google Suite ● Zoom, Loom and Skype ● CRM (Hubspot, Trello, ClickUp, Monday.com) ● Verbal and Written English Communication ● Active Listening ● Public Speaking I look forward to working with you. Send me a message now and let us discuss further about your project

Highly skilled call center agent with years of experience in Telemarketing, Inbound and Outbound. I have worked with a Disability Advocacy Group based in the US as a call center agent, data entry specialist, and as a quality analyst. I can assure you that working with me would be a great short or long-term investment for your business. I look forward to working with you to see how I can be of great service to you. I have good communication etiquette. I am charismatic and friendly, this helps me in carrying conversations and persuading potential customers and clients of their point of view. I am fast paced and motivated, and this helps me achieve more in the shortest possible time. Weather its a small, medium or large scale enterprise I will love to work with you to help achieve your goals. *I am experienced in Sales Force, Microsoft word and Microsoft excel. *I have vast experience with Data Entry, Cold Calling, Email and Phone support. *I have experience in dealing with various types of people, my interpersonal skills help me handle escalated calls and also persuade potential clients and sell products to customers based on their needs. *I am always available to work, I am persistent and result oriented. *I have excellent communication and presentation skills, I am also proficient in English language. *I go the extra mile to meet quotas and facilitate future sales. *I am great at keeping records, following up and keeping track of customers that have been contacted. *Expert call handler, inbound and outbound. I set appointments and send out emails to the correct department if there is an escalated issue.

Are you struggling with slow customer support, messy inboxes, and unorganized email support systems that affect your customer satisfaction? Most SaaS and e-commerce businesses deal with overloaded customer service, poor order tracking, delayed responses, and lack of structure across tools like Zendesk, Intercom, Gorgias, and CRM platforms. I help businesses turn chaotic support operations into structured, efficient, and scalable customer support systems using Zendesk, Intercom, Shopify, and CRM tools. I specialize in building workflows that improve email communication, ticket management, and customer satisfaction while reducing response time and support errors. What I do: ☑️ Zendesk & Intercom Setup, Training & Optimization: I set up and optimize your helpdesk systems to ensure smooth ticket handling, automation, and faster resolution times. ☑️ Customer Support & Email Support Management: I manage customer inquiries through email, chat, and tickets to ensure fast, professional, and consistent communication. ☑️ CRM Optimization (Shopify, Gorgias, Zoho, Salesforce): I organize customer data, automate workflows, and improve tracking so your team always has accurate, up-to-date information. ☑️ Order Tracking & Issue Resolution: I handle refunds, returns, complaints, and order updates to ensure customers stay informed and satisfied. In previous projects, I’ve helped reduce average response time by 40–60%, improved customer satisfaction ratings, and streamlined overloaded inboxes into clear, structured workflows that teams could easily manage. I am highly detail-oriented, reliable, and proactive, with strong communication skills and the ability to manage customer support independently without constant supervision. If you need someone who can improve your customer service, optimize your CRM, and build scalable support systems, feel free to invite me to your job or send me a message.

Dedicated customer service and Administrative professional with over 6 years of experience and a proven track record of delivering outstanding service in fast-paced environments. Skilled in leading teams and driving success through effective communication and interpersonal abilities. Demonstrated expertise in building strong relationships with both customers and colleagues to achieve organizational goals

I help land investors, land acquisition companies, and land wholesalers identify, qualify, and evaluate vacant land opportunities. From engaging motivated sellers and qualifying leads to conducting detailed land research using Land id, I provide the information acquisition teams need to make confident purchasing decisions and keep their pipelines moving efficiently. With experience in real estate lead generation, cold calling, seller outreach, and acquisitions support, I understand that every conversation is about more than gathering information, it's about understanding the seller's situation, uncovering motivation, and creating a positive experience that leads to better conversion rates. Here's how I can support your acquisition team: • Inbound and outbound seller follow-up • Motivated seller qualification • Vacant land acquisition support • Land wholesaling lead management • Property information gathering • Rapport building and objection handling • Lead nurturing and follow-up sequences • CRM management and pipeline updates • Appointment setting for acquisition managers • Seller motivation analysis • Property research and due diligence Land Research & Property Analysis I use Land id to perform detailed property research that helps acquisition teams make informed buying decisions. I analyze each parcel to identify key factors that influence value and marketability, including: • Flood zones and wetlands • Access to city water, sewer, or septic systems • Road frontage and proximity to major roads • Property access and surrounding infrastructure • Zoning and land use insights • Nearby development and neighborhood trends By identifying these factors early, I help ensure each property is evaluated accurately based on its utilities, accessibility, location, and overall investment potential, allowing your team to prioritize stronger opportunities and avoid costly surprises. CRM & Real Estate Tools • Land id • Podio • Salesforce • HubSpot • GoHighLevel • BatchLeads • PropStream • DealMachine • Zillow • Google Workspace Why clients enjoy working with me ✔ Professional and confident phone communication ✔ Consistent same-day follow-up ✔ Strong listening and rapport-building skills ✔ Organized CRM documentation ✔ Detail-oriented and dependable ✔ Comfortable speaking with motivated sellers in a respectful, consultative manner Whether your leads come from direct mail, PPC, cold calling, answering services, or online marketing, I can help qualify sellers, gather accurate information, and keep your acquisition pipeline moving efficiently. If you're looking for a reliable Land Acquisition Specialist who understands motivated seller conversations, conducts thorough land research, and values professionalism, I'd be happy to discuss how I can support your team. Feel free to send me a message. Let's discuss the challenges you're facing with your acquisition pipeline and explore how we can turn them into more qualified opportunities and closed deals. See Ya!

I am Grace - a HIPAA-certified Virtual Medical Assistant and certified Medical Assistant with 6+ years supporting medical practices, health professionals, and small businesses with patient scheduling, EHR management (CharmHealth, Athenahealth), prior authorizations, and day-to-day admin support. Admin piles up, inboxes overflow, and the work that actually grows your practice keeps getting pushed to tomorrow. That's where I come in. What makes me different: ✅ HIPAA-certified AND a certified Medical Assistant - sensitive patient information is handled correctly and compliantly, always. ✅ 6+ years across healthcare, e-commerce, coaching, and agencies - I adapt quickly to how you work. ✅ I work independently. Once I understand your workflow, I get things done without being chased. ✅ Clear, consistent communication. No guessing games, no dropped balls. Here's what I can take off your plate: 📌 Medical admin support - patient scheduling, records management, prior authorizations (CoverMyMeds), pharmacy calls & prescription call-ins, HIPAA-compliant handling 📌 EHR & practice management - CharmHealth, Athenahealth, familiar with eClinicalWorks 📌 Calendar management, meeting scheduling & coordination 📌 Inbox management, client communication & follow-ups 📌 Data entry, database management & CRM updates (HubSpot, Notion, and more) 📌 Document management, file organization & report creation 📌 Research on vendors, markets, leads & trends 📌 Team coordination & light project support (Trello, Asana, Monday, Notion) Whether you need a few hours a week or a dedicated full-time assistant, I'm flexible, reliable, and ready to plug into your workflow from day one. Let's make your practice - or your business - easier to run. Send me a message and tell me what you're working on.