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If your pipeline is inconsistent, your outreach isn't converting, or your sales team isn't hitting targets, I can help. I'm a B2B Sales Manager with 18+ years of experience helping SaaS companies, agencies, and B2B service businesses generate qualified leads, build predictable sales pipelines, optimize CRMs, and improve sales performance. With 55+ successful Upwork projects, $40K+ earned, and 3,600+ hours worked, I've helped clients strengthen their sales processes, coach SDR teams, improve conversion rates, and build scalable revenue systems. Results Delivered: ✔ Trained and coached 100+ SDRs and sales professionals ✔ Generated 100+ qualified meetings in 30 days for a B2B SaaS company ✔ Managed sales teams of up to 50 representatives and middle managers ✔ Supported sales cycles ranging from $10K to $200K+ ✔ Reduced CRM administration by 40% through automation and workflow redesign What I Can Help You With: • B2B Sales Management • Business Development • Lead Generation & Appointment Setting • SDR Team Leadership & Coaching • CRM Setup & Optimization (HubSpot, Salesforce, Pipedrive, Zoho & GoHighLevel) • Sales Process Design & Optimization • Pipeline Development & Forecasting • ICP Development & Outbound Prospecting • Cold Email & LinkedIn Outreach • Sales Automation (Apollo, Sales Navigator, n8n & AI Workflows) Industries: • SaaS • B2B Services • Technology • Agencies • Telecom • Education • Cybersecurity • Professional Services Whether you need someone to build a sales process from scratch, manage your sales team, optimize your CRM, or generate qualified opportunities, I bring the leadership and hands-on execution needed to help your business grow. Let's discuss your target market, sales process, and revenue goals—and build a sales engine that delivers consistent results.

Your Project is falling behind because there’s no one keeping an eye on deadlines. Your business might be losing money now considering that the workflows are scattered and unorganized. The problem isn't lack of ideas, it is the fact that execution falls apart. • Tasks pile up. • Communication gets messy. • Deadlines slip. • Teams lose focus and • Clients grow frustrated. Now that’s why most teams need more than just “help” — they need someone who can bring order, structure, and clarity, especially when everything feels like it’s moving fast. 👉 My name is Laura and I am an architect of successful projects. I interlace strategies and execution into a seamless process, leading cross-functional teams to deliver exceptional results on time and within budget. Let’s chat about where you need support and how I can step in to make your day (and your projects) lighter, freeing up your time for what matters most.

𝗬𝗢𝗨𝗥 𝗦𝗘𝗔𝗥𝗖𝗛 𝗘𝗡𝗗𝗦 𝗛𝗘𝗥𝗘. ⚙️ The Operator Behind Growth, Structure & Execution. If you’re looking for someone who can turn chaos into clarity, ideas into execution, and growing businesses into scalable operations, you’ve just found the right person. I’m OJ Kayode, an AI-Powered Operations & Project Manager, Chief of Staff, and Integrator with a background spanning Banking, Construction, Property Management, Hospitality, SaaS, Consulting, and Business Operations. Over the years, I’ve learned that most businesses don’t struggle because of a lack of ideas. They struggle because: • Too many things live in people’s heads. • Projects lose momentum. • Teams lack accountability. • Processes aren’t documented. • Follow-ups fall through the cracks. • Founders become the bottleneck. That’s where I come in. I help founders, CEOs, executives, and growing organizations build systems, improve accountability, streamline operations, implement AI-powered workflows, and ensure important work gets completed. 🧳 OPERATIONS MANAGEMENT | CHIEF OF STAFF | EXECUTIVE OPERATIONS I become the operational backbone behind the business. Services include: • Executive Support & Calendar Management • Project & Program Management • KPI Tracking & Performance Reporting • Team Accountability Systems • SOP Development & Documentation • Meeting Follow-Up & Action Tracking • Process Improvement & Workflow Design • Vendor & Stakeholder Coordination • Business Operations Management Tools: ClickUp, Asana, Monday . com, Notion, Trello, Airtable, Google Workspace, Microsoft 365, Slack, Loom, Fathom AI 🤖 AI, AUTOMATION & SYSTEMS BUILDING I don’t just complete tasks. I build systems that reduce manual work, improve visibility, and create operational efficiency. Services include: • Workflow Automation • AI-Assisted Operations • Process Mapping • SOP Design • Dashboard Creation • Data Tracking Systems • Knowledge Management Systems • Operational Reporting Tools: ChatGPT, Claude, Gemini, Zapier, Make, Google Apps Script, Fathom AI 🏠 PROPERTY MANAGEMENT | STR OPERATIONS I’ve supported property management and hospitality brands across the U.S., Canada, UAE, and the Caribbean, helping operators improve guest experience, streamline maintenance coordination, optimize operations, and scale systems. Experience includes: • Guest Communications • Maintenance Coordination • Vendor Management • Team Management • Pricing Optimization • Listing Operations • SOP Development • Portfolio Oversight Platforms: Airbnb, VRBO, Booking . com, Guesty, Hostaway, OwnerRez, Hospitable, Lodgify, Innago, Operto, Brivo, SuiteOp, PriceLabs 📈 PROJECT MANAGEMENT & BUSINESS GROWTH I’ve coordinated projects across operations, compliance, construction, hospitality, consulting, and service-based businesses. My role is often simple: Take ownership. Create structure. Build the system. Drive execution. Deliver results. Whether it’s launching initiatives, coordinating teams, managing vendors, implementing accountability systems, or building repeatable processes, I ensure progress happens. 💡 WHAT CLIENTS VALUE MOST • Ownership Mentality • Strong Follow-Through • Calm Under Pressure • Systems Thinking • AI-Powered Efficiency • Clear Communication • Operational Excellence • High Accountability WHY CLIENTS HIRE ME ❓ It's always because I don’t just help businesses operate. I help them operate better. I combine operational discipline, project management, systems thinking, AI-powered execution, and a relentless focus on follow-through. Most importantly, I help leaders reclaim their time so they can focus on growth instead of firefighting. If you’re looking for someone who can build structure, improve accountability, streamline operations, and help your business scale with confidence, let’s talk!

Your social media content is one of the first things potential clients notice about your brand, and in a crowded, fast-scrolling online space, it takes less than a second to decide whether someone stops or keeps scrolling. Most brands lose that moment for one of two reasons: the video doesn't hook anyone, or the graphics don't match the brand. And most freelancers only solve half the problem you hire one person for video editing and a completely different person for Canva design, then spend your own time trying to make sure the two even look like they belong together. I solve both sides of that problem. I'm a Short-Form Video Editor and Canva Designer who helps businesses, coaches, consultants, founders, and personal brands create social media content that actually looks consistent across Instagram, TikTok, YouTube, and beyond without needing to manage two separate freelancers to get there. WHO I HELP I work with small businesses, coaches, consultants, startups, agencies, and personal brands who want their short-form video content and their Canva-designed graphics to look like they came from the same brand, because usually, they don't. WHAT I DO ✔ Short-Form Video Editing — Instagram Reels, TikToks & YouTube Shorts ✔ Canva Social Media Design — posts, carousels, story graphics & highlight covers ✔ Editable Canva Templates & Brand Kits for ongoing content ✔ Video Captions, Subtitles, Trending Audio & Hook-Driven Pacing ✔ Content Repurposing — turning long-form footage into short-form clips ✔ YouTube Thumbnails & Reels Covers ✔ Canva Presentation Decks, Media Kits & Pitch Decks ✔ Business Banners, Flyers & Promotional Graphics WHY CLIENTS WORK WITH ME Most brands run into the same recurring problems: Video content that doesn't hook viewers in the first few seconds Graphics and templates that look inconsistent from post to post Managing two freelancers just to keep video and design on-brand Generic Canva templates that don't actually reflect their brand Slow turnaround times that hold up a whole content calendar A social presence that looks different depending on who made the last post I fix these problems by creating short-form video and Canva design work that is clean, hook-driven, strategically branded, and built as a repeatable system rather than a one-off file fast to turn around, and easy for your team to reuse going forward. MY BACKGROUND For the past 3+ years, I've worked inside social media production teams as both a video editor and Canva designer not as two separate freelance identities, but as one consistent creative voice managing a brand's Reels, TikToks, YouTube Shorts, and supporting graphics at the same time. I've managed content calendars, edited high-retention short-form video, designed branded templates, and helped grow client accounts by 40%+ in as little as 90 days through consistent, trend-aware content and strong visual branding. This isn't a portfolio built from spec work it's real experience solving this exact problem for real client accounts. MY APPROACH Video: strong hooks that stop the scroll in the first second, clean pacing, captions that guide rather than distract, and trending audio used with intention not just for the sake of trends. Exported correctly for 9:16, 4:5, 1:1 and story formats. Design: minimal, breathable layouts with strong typography, real color and brand consistency, and templates that are genuinely easy to edit and reuse not just attractive once and forgotten. TOOLS & PLATFORMS I USE Design & Video: Canva Pro, CapCut, Adobe Premiere Pro, Adobe Photoshop Platforms I create for: Instagram, TikTok, YouTube, Facebook, LinkedIn, Pinterest WHAT MAKES MY WORK DIFFERENT I don't treat video editing and graphic design as two separate jobs. I treat them as one job: making your brand look and feel the same everywhere someone finds you. That means your Reels, your carousels, your story covers, and your templates are all built with the same visual language, the same attention to detail, and the same understanding of your brand because one person is thinking about all of it at once, instead of two freelancers working from different briefs. I also take communication seriously fast responses, clear updates, and organized, easy-to-use files every time. LET'S WORK TOGETHER If you're looking for one person who can handle both your short-form video editing and your Canva design work someone who can turn raw footage into a scroll-stopping Reel and design the branded graphics to go with it, I'd love to help. Whether you need a single Reel edited, a full Canva brand kit built, a batch of TikToks and Shorts turned around quickly, or ongoing monthly content support across video and design, send me a message. Tell me about your brand, your

Give me a customer journey to improve, an onboarding process to organize, or clients to retain, and I'll build you a smooth, lasting customer experience. 𝗧𝗵𝗮𝘁'𝘀 𝗺𝘆 𝗽𝗿𝗼𝗺𝗶𝘀𝗲. I help businesses grow through exceptional customer service, stronger client management, and proactive customer support strategies that keep people engaged from day one through long-term loyalty. Whether you need a Customer Success Manager, Account Manager, Onboarding Specialist, or a dedicated technical support and troubleshooting expert, my focus never changes: helping your customers stay supported, successful, and coming back. What I specialize in: ✔ Customer Success & Customer Retention Strategy — I build systems that reduce churn and increase lifetime value through consistent follow-up, proactive outreach, and data-driven retention plays ✔ Client Onboarding & User Adoption — From signup to activation, I manage every step so new customers hit their first value moment fast ✔ CRM Management & Lead Management — I organize your CRM, clean up pipelines, and set up workflows that keep your lead generation and client communication running smoothly ✔ Email Support & Email Communication — Clear, professional, on-brand messaging that builds trust and improves customer satisfaction at every touchpoint ✔ Online Chat Support — Fast, empathetic, real-time support that resolves issues before they escalate ✔ Account Management & Customer Engagement — I maintain relationships through consistent communication, proactive check-ins, and genuine communication etiquette that clients notice and appreciate ✔ Business Development & Customer Acquisition — I support growth by helping convert leads into loyal customers and aligning success efforts with your broader marketing strategy and social media marketing initiatives ✔ SaaS Support & Product Knowledge — I get deep into your product so I can represent it confidently, handle complex support tickets, and drive real user adoption ✔ Project Management — I coordinate cross-functional teams, manage timelines, and keep onboarding and success projects on track without hand-holding ✔ Sales Alignment & Business Growth — I bridge the gap between sales, onboarding, and long-term success so customers never fall through the cracks after the deal closes Here's exactly how I support your business: - Managing customer onboarding from the first touchpoint to full activation - Improving customer satisfaction scores through faster resolution and empathetic support - Building proactive retention systems that reduce churn before it happens - Organizing CRM data, workflows, and communication pipelines for efficiency - Handling email support, online chat support, and ticket queues with professionalism - Delivering technical support and troubleshooting for SaaS and digital products - Supporting lead management and handoff processes between sales and success teams - Coordinating project management tasks to ensure smooth customer experiences across teams - Strengthening client management through structured check-ins, QBRs, and success reviews - Aligning customer success efforts with business development and growth goals I'm organized, detail-oriented, reliable, and genuinely easy to work with. Clients value my ability to communicate clearly, stay proactive, and make every customer feel supported throughout their entire journey, from the first email to long-term renewal. Strong customer service isn't just about answering questions. It's about building trust, delivering consistent email communication, and turning your product into something customers can't imagine living without. If you're ready to build a customer experience your clients actually love, one backed by proven customer retention strategy, sharp product knowledge, and real customer acquisition thinking, I'm here to make it happen. 📩 Send me an 𝗶𝗻𝘃𝗶𝘁𝗮𝘁𝗶𝗼𝗻 or 𝗺𝗲𝘀𝘀𝗮𝗴𝗲, and I'll personally walk you through how I can improve your onboarding, support, retention, and overall customer success process. 🔧 SKILLS: Customer Success · Customer Service · Customer Support · Email Support · Customer Satisfaction · Email Communication · Communication Etiquette · Client Management · CRM · Online Chat Support · Sales · Marketing Strategy · Customer Retention Strategy · Customer Acquisition · Project Management · Product Knowledge · Social Media Marketing · Business Development · Lead Management · Lead Generation · Technical Support · Troubleshooting · Account Management · Client Onboarding · SaaS Support · Customer Engagement

Hi! I’m Jessica — a people-loving, data-driven Customer Support Manager and Executive Assistant with 7+ years of experience helping businesses run smoother and serve customers better. I hold an MBA, started my career in customer support, and worked my way up from Tier 1 agent to managing entire support teams across SaaS, nonprofits, and fast-growing startups. I’ve built teams from 1 to 30 people and managed high-level support operations with thousands of customers. My experience covers building SOPs from scratch, developing client knowledge bases, implementing automations, optimizing Zendesk/Freshdesk setups, and keeping teams aligned across multiple time zones. My management style? People first, backed by data. I care about team culture just as much as I care about KPIs—and I’m big on temperature checks, clear communication, and making sure every customer gets a consistent, human experience. Beyond support, I’ve spent years as an Executive Assistant and team lead, supporting CEOs, handling operations, coordinating projects, and keeping everything (and everyone) on track. I’m comfortable wearing multiple hats—recruitment, admin, customer success, content writing, you name it. Tools I use often:Intercom, Zendesk, Asana, ClickUp, Trello, Basecamp, GSuite, Freshbooks, Calendly and pretty much anything you need me to learn. If you want someone who’s organized, proactive, easy to work with, and genuinely invested in people and process—I’m your girl. Excited to meet you and help your team shine.