Hire the Best CallTools Call Center Software Specialists in Lagos, NG

I am a result-driven Customer Success and Business Operations Professional with over 6 years of experience managing customer/client relationships, cross-team communication, and providing excellent customer service. I enjoy finding creative solutions across products, customer service, and business development initiatives. ✨Customer Service ✨Escalation Management and Complaint Resolution ✨Business Account Onboarding ✨Virtual Assistance Skilled in the following; 🔹Email Support 🔹Cold/warm calling 🔹Ticketing System/ Online Chat Support 🔹E-commerce - Shopify Want a smart and prudent workflow process management? I am highly skilled in managing projects from start to completion. CERTIFICATIONS 🔹Google Project Management Professional 🔹Business Writing Skills & Email Etiquette 🔹Brand Management I look forward to working with you. Cheers!

𝐄𝐯𝐞𝐫𝐲 𝐦𝐢𝐬𝐬𝐞𝐝 𝐜𝐚𝐥𝐥 𝐢𝐬 𝐚 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐨𝐫'𝐬 𝐰𝐢𝐧. 𝐄𝐯𝐞𝐫𝐲 𝐮𝐧𝐛𝐨𝐨𝐤𝐞𝐝 𝐣𝐨𝐛 𝐢𝐬 𝐥𝐨𝐬𝐭 𝐫𝐞𝐯𝐞𝐧𝐮𝐞. If your phones are ringing but your schedule isn't full, the problem isn't demand, it's operations. That's where I come in. I'm Aduragbemi, a virtual dispatcher and field service operations specialist with 3+ years of experience helping HVAC, Plumbing, and Electrical service businesses run leaner, book more jobs, and deliver a seamless customer experience from the first call to job completion. I specialize in virtual dispatching, appointment setting, lead management, and field service coordination for HVAC, Plumbing, and Electrical companies. Handling everything from inbound call handling and outbound follow-ups to CRM updates, on-call scheduling, and after-hours dispatching. 𝐖𝐇𝐀𝐓 𝐈 𝐃𝐎 ✅ HVAC, Plumbing & Electrical Dispatching — I manage high-volume service calls, assign jobs based on technician skill and location, and keep your field team moving efficiently all day long, including after-hours and on-call scheduling. ✅ Technician Scheduling & Route Optimization — I reduce drive time, minimize gaps between jobs, and ensure every technician starts and ends their day with a full, optimized schedule that meets SLA compliance standards. ✅ CRM Management & Work Order Processing — Accurate data entry, up-to-date customer records, and zero missed follow-ups. I keep your CRM clean so your team always has the information they need to close every job. ✅ Inbound Call Handling & Outbound Calling — I turn inquiries into booked appointments with professionalism and urgency. I also handle outbound calling, estimate follow-ups, and membership and maintenance plan sales that keep recurring revenue flowing. ✅ Lead Management & Customer Retention — I manage your lead pipeline, follow up on open estimates, reschedule no-shows, collect reviews, and ensure customers come back — because repeat business is the cheapest lead you will ever get. ✅ Field Technician Coordination — Real-time communication between office and field, ensuring technicians have the right job details, parts information, and customer context before every appointment, reducing delays and improving service quality. ✅ KPI Tracking & Performance Reporting — I track key dispatch and call center metrics, refine workflows based on real-time data, and continuously improve booking rates, response times, and customer satisfaction scores. 🛠️ 𝐓𝐎𝐎𝐋𝐒 & 𝐏𝐋𝐀𝐓𝐅𝐎𝐑𝐌𝐒 ServiceTitan | HouseCall Pro | Go High Level | Jobber | Simpro | FieldEdge | Service Fusion | Google Workspace | Microsoft Office | Airtable | Slack | Zoom 🏆 WHY CLIENTS CHOOSE ME Most dispatchers fill slots. I manage field service operations, from appointment setting and outbound calling to KPI tracking, SLA compliance, and after-hours dispatching, so your home service business scales without the chaos. I bring a rare combination of operational discipline, customer service excellence, and home service industry knowledge that allows me to plug into your business quickly and deliver results from day one. Here is what that looks like in practice: ✅ High-Volume Capacity — I comfortably coordinate 20+ HVAC, Plumbing, and Electrical appointments daily without sacrificing accuracy or customer experience. ✅ Data-Driven Operations — I continuously refine dispatch scripts, scheduling workflows, and follow-up sequences using real-time performance insights to improve conversion rates and operational efficiency. ✅ Proactive Communication — I don't wait for problems to escalate. I flag issues early, update stakeholders in real time, and keep everyone aligned so your day runs without disruption. ✅ Top Rated on Upwork — Consistently recognized for professionalism, quality delivery, and measurable results. My portfolio and video introduction are availab 𝐖𝐇𝐀𝐓 𝐂𝐋𝐈𝐄𝐍𝐓𝐒 𝐒𝐀𝐘 "Adura has been an invaluable asset to our HVAC team. His attention to detail and communication skills streamlined our operations and significantly improved our customer experience." — Sean B., CEO Pipeproof 📩 LET'S TALK Whether you need a virtual dispatcher, a remote CSR, or full field service management support, I am ready to step in and deliver measurable results for your home service business. 👉 Browse my portfolio and video introduction on my profile, then send me a direct message or click "Invite to Job." I respond promptly, and my work will show you exactly how I have helped home service businesses reduce missed calls, improve scheduling efficiency, and increase booked jobs.

As a Customer Care Expert, I don’t just solve problems—I create positive, lasting experiences that build trust and loyalty. With over a year of hands-on experience in customer support, I specialize in delivering personalized, impactful service that not only resolves issues but elevates the entire customer journey. During my time at Specialty Life Insurance, I worked directly with customers to educate them on the critical importance of life insurance. I didn’t just provide information—I built relationships by helping customers understand their long-term financial needs and guided them seamlessly through the purchasing process. My focus was not only on closing sales but on ensuring that customers felt empowered and well-informed, which led to higher conversion rates and greater customer satisfaction. In addition, I’ve worked with a US towing company, where my ability to respond quickly and efficiently to customers in urgent situations has been key. I was responsible for quickly assessing the situation, contacting tow trucks, and ensuring timely, stress-free service. My skill in managing high-pressure situations, while maintaining a calm and helpful demeanor, helped clients get back on the road as smoothly as possible. What sets me apart? Empathy-Driven Support: Every interaction is an opportunity to truly connect. By understanding the unique needs and concerns of each customer, I transform potentially negative experiences into positive, lasting relationships. Whether it’s explaining complex insurance products or guiding clients through urgent towing requests, I provide support with a personal touch that leaves customers feeling valued and heard. Proactive Problem Solving: I don’t wait for problems to surface—I anticipate customer needs before they arise, offering proactive solutions that prevent issues and improve the overall customer experience. My ability to foresee and address concerns in advance leads to smoother interactions and higher customer retention. Brand-Integrated Service: I invest time in understanding your company’s values, voice, and mission to ensure that every customer touchpoint reflects your brand’s identity. I don’t just represent your company; I become an extension of your team, delivering consistent and on-brand service at every interaction. Efficiency Without Sacrificing Quality: I pride myself on my ability to deliver fast, effective solutions while maintaining the highest standards of service. Whether I’m handling complex insurance queries or coordinating emergency towing services, I ensure that customers always feel heard, respected, and well taken care of. What makes my approach a perfect mix? It’s the combination of highly specialized experience—working with Specialty Life Insurance to educate and convert leads, along with managing urgent customer needs in the US towing industry—and a customer-first mindset that drives my success. My background allows me to blend empathy, urgency, and problem-solving seamlessly into every customer interaction, ensuring both immediate satisfaction and long-term loyalty. My mission is clear: to turn every customer touchpoint into a meaningful experience that not only solves problems but strengthens your brand’s reputation. If you're looking for someone who combines deep industry experience with a passion for providing outstanding, proactive, and personable customer service, let’s connect and elevate your customer care to new heights.

Customer Support | Client Service | Virtual Assistance Experienced Customer Support Specialist and Virtual Assistant with 9+ years of hands-on experience helping businesses build strong client relationships, manage daily operations, and deliver fast, reliable support. My goal is simple ,to make your customers feel valued and your systems run smoothly. Here’s what I offer: 💬 Customer Service and Client Relationship Management 🖥️ Live Chat, Email & Phone Support (Tier 1 & 2) 🧭 Ticketing Systems (Zendesk, Freshdesk, HubSpot) 📋 Virtual Assistance and Administrative Support 🧠 Conflict Resolution & Complaint Handling 📊 Data Entry, Research & Reporting 📅 Calendar, Inbox & Task Management ⚙️ CRM Updating and Maintenance 💡 Process Documentation & Workflow Organization Why work with me: ✅ Excellent communication and empathy — I handle customers with patience and clarity ✅ Strong multitasking and time-management skills ✅ Dependable, proactive, and detail-oriented ✅ Committed to delivering quality work and consistent results Let’s collaborate to create smooth workflows, satisfied customers, and a more organized business. Ene "Solution provider" Agbo

Ready to lighten your workload and turn your customers into loyal advocates! 🚀 I specialize in making onboarding smooth and managing client relationships with care. With years of experience in customer service and technical support—mainly in cloud services, SaaS, and telecom—I’ve helped clients boost customer retention and grow revenue significantly. Additionally, I lead acquisitions and community growth for a real estate wholesaling group, where I identify excellent deals and cultivate a strong, engaged community of investors and wholesalers. I’m passionate about reducing churn, improving customer experience, and supporting clients every step of the way. My services include: Email, phone, and chat support, customer onboarding, lifecycle management, churn reduction, sales support, technical troubleshooting, and community engagement. ========================================================================= 🗣️ Fluent English speaker with Near-Native Pronunciation 🌟 Close to a decade in Customer Support and Call Center Management ⏰ Available in All Time Zones 🔍 Exceptional awareness to detail while handling numerous tasks 🤝 On time and unfailingly dedicated 🧐 Adept in a wide range of tools, and quick to grasp new ones 🚀 Capable of learning product knowledge and processes quickly 😊 Elevated emotional intelligence interacting with clients and teammates 🏘️ Experienced in real estate wholesaling; sourcing deals and building investor relationships 🌐 Skilled community manager, fostering engagement and growth in online groups 🤝 Strong collaborator between cross-functional teams to drive business success 📈 Focused on reducing churn, improving retention, and creating loyal customer communities

Hello there! Do you want to increase your Customer satisfactory score? Are you looking for a Virtual Assistant and Customer Support Specialist that is very proficient with CRM software, having a vast knowledge of project management tools, with an incredible experience inbound and outbound call management, cold calling, and appointment setting, with a strong passion for professionalism and accuracy?????????? Then the search is over. I am a highly skilled Virtual Assistant and Customer Support specialist, I am here to provide you with top-notch service and support. I have an extensive knowledge of various CRM software, such as Zendesk, Intercom, Hubspot, Telemarketing, as well as experience in inbound and outbound call management, cold calling, appointment setting, and appointment setting software like Acuity, Calendly, and Picktime, I am well-equipped to handle your business needs efficiently and effectively. In addition to my expertise in CRM software, I am also proficient in project management tools like Trello, Monday.com, and Zapper, which allow me to streamline tasks, manage projects, and ensure smooth operations. My experience in personnel interest reservations, travel booking, and real estate tools like Airbnb and Booking.com further enhances my ability to provide comprehensive support for your business. As a Virtual Assistant and Customer Support specialist, I understand the importance of delivering exceptional service, and I am committed to providing the highest level of professionalism, accuracy, and reliability. I am a fast learner, detail-oriented, and proactive in solving problems and finding solutions. With excellent communication skills and a strong work ethic, I am confident in my ability to contribute to the success of your business. Let's work together to achieve your goals and take your business to new heights. Contact me now to discuss how I can best support your needs. I look forward to collaborating with you! #VirtualAssistant #CustomerSupport #CRMSoftware #ProjectManagement #AppointmentSetting #TravelBooking #RealEstateTools #ProfessionalSupport. #Upwork. #Zendesk #Intercom #Hubspot #Telemarketing #InboundCall #OutboundCall #ColdCalling #Acuity #Calendly #Picktime #Trello #Mondaycom #Zapper #Airbnb #Bookingdotcom. #ExperiencedVirtualAssistant. #ReliableCustomerSupport. #EfficientCRMManagement. #ProjectManagementPro. #AppointmentSettingExpert. #TravelBookingSpecialist. #RealEstateToolsPro. #UpworkFreelancer. #ProfessionalismGuaranteed. #ExcellentCommunicationSkills. #DetailOriented. #ProblemSolver. #ProactiveApproach. #CollaborationForSuccess. #BusinessSupportExpert. #YourSuccessIsMySuccess. #Let'sAchieveYourGoals. #ContactMeNow. #UpworkProfile. #VirtualAssistantProfile. #CustomerSupportProfile. #CRMSoftwareExpert. #ProjectManagementSpecialist. #AppointmentSettingPro. #TravelBookingPro. #RealEstateToolsExpert. #UpworkFreelancerProfile. #ProfessionalVirtualAssistant. #ReliableCustomerSupportPro. #EfficientCRMManagementExpert. #ProjectManagementPro. #AppointmentSettingSpecialist. #TravelBookingPro. #RealEstateToolsExpert. #ContactMeToCollaborate. #BusinessSupportPro. #ProfessionalCollaboration. #AchieveYourBusinessGoals. #BusinessSuccessPartner. #EfficientBusinessSupport. #UpworkCollaboration. #VirtualAssistance. #CustomerSupportExcellence. #CRMManagementPro. #ProjectManagementPro. #AppointmentSettingSpecialist. #TravelBookingExpert. #RealEstateToolsPro