Upwork home
Sign up
Secondary

Hire the best Social Customer Service specialists

Check out Social Customer Service specialists with the skills you need for your next job.
Hire freelancers
Clients rate Social Customer Service specialists
Rating is 4.7 out of 5.
4.7/5
based on 612 client reviews
  • $10 hourly

    • 4.8/5
    • (59 jobs)
    ⭐ Consistent Top-Rated Plus Freelancer with 100% success score for many years ⭐ Featured on the Upwork website to represent the customer service category ⭐ 28k total work hours on Upwork Looking for a Customer Service Representative? End The Search Today! My name is Aiana, started freelancing in 2013 during my college years and delivering top-notch customer service field for more than a decade. I am here to help you scale and grow your business and maintain good relationships with your customers by providing top-notch and first-class customer service. Throughout my freelancing journey, I've learned different tools and techniques. I'd love to be a part of a team where I can excel, grow and share my skills. Experiences with: Zendesk Gorgias LiveChat Intercom Jira Monday.com Slack Zoho Pipedrive Shopify Woocomerce Stripe Xero Quickbooks MYOB and much more! I'm very comfortable with technology, I am tech-savvy, and can type 90-105WPM. Looking forward to working with you. Aiana O.
    Featured Skill Social Customer Service
    Live Chat Software
    Ecommerce Order Fulfillment
    Shopify
    Logistics Management
    Dropshipping
    Customer Service
    Virtual Assistance
    Gorgias
    NetSuite Administration
    Technical Support
    Zendesk
    Online Chat Support
    Phone Support
  • $35 hourly

    • 4.9/5
    • (163 jobs)
    About Me 10+ years of experience in Digital Marketing. 150+ successful projects on Upwork, totaling 18,000+ hours with consistently 5-star feedback. Clients who have stayed with me for months (and even years) because I consistently deliver outstanding results. Key Metrics & Achievements $50M+ in revenue generated for my clients. $10M+ in ad spend managed across Meta Ads, Google Ads, and other social platforms (TikTok, LinkedIn, Snapchat, etc.). Achieved ROAS of 20+ for certain campaigns ( find on my portfolio here). Multichannel strategies (YouTube Ads, Google Ads, etc.) with ROI above 10. Services Offered My areas of expertise include: Google Ads Meta Ads (Facebook, Instagram, WhatsApp) YouTube Ads Google Shopping Ads TikTok Ads SEO Social Media Management Telemarketing & Telesales Customer Service (Multilingual Contact Center) Phone Support & Chat Support Cold Calling Virtual Assistance Video Editing Additional Web Marketing Services : I’ve built a dedicated team and call center to support your business from strategy through after-sales service. Why Work With Me? Proven Expertise: Over 10 years in digital marketing, plus a solid Upwork history with top reviews. Complete & Customized Solutions: I tailor strategies to your specific needs and conduct regular check-ins to ensure optimal progress. Data-Driven Approach: Every decision is backed by detailed analysis of your data and market. Relationship-Focused: I truly believe in building a trust-based relationship that goes beyond financial gains. Transparent Collaboration: You’ll receive regular reporting and insights to measure our progress and impact. “I place great importance on the quality of our relationship, because I believe that’s the key to a successful, long-term collaboration.” In French 🇫🇷 %%%%%%%%%%%%%%%% En tant que natif francophone, je suis parfaitement qualifié pour vos projets en français. Je suis le collaborateur idéal pour vous aider à générer plus de prospects et augmenter vos ventes. Ensemble, faisons passer votre business au niveau supérieur !
    Featured Skill Social Customer Service
    Digital Marketing Strategy
    Marketing Strategy
    Google Ad Manager
    PPC Campaign Setup & Management
    Search Engine Marketing
    Call Center Management
    French
    Google Shopping
    Telemarketing
    Social Media Marketing
    Google Analytics
    Google Ads
    Lead Generation
    Facebook Advertising
  • $20 hourly

    • 4.9/5
    • (114 jobs)
    I am what you call a "Jack of All Trades." With over 10 years of experience as a Customer Service Representative across various lines of business, including Banking, Medical, Telco, and Insurance, I have a diverse background. I also spent 3 years as a BPO Supervisor before transitioning into freelancing. As a freelancer, I have worked extensively in crypto-related ICOs and retail companies, taking on roles such as: Digital Marketer Community Manager Growth Hacker Marketing Consultant Project Manager Moderation Specialist Virtual Assistant In addition, I had the opportunity to work as a Creative Writer for two years, where I wrote detailed reviews for upcoming ICOs and profitable crypto platforms. I specialize in planning and executing marketing and social media strategies for various clients, with a strong understanding of communities on platforms like Steemit, Medium, Discord, Reddit, Facebook, Twitter, and Bitcointalk. If you're looking for a reliable, organized Customer Service Representative or a creative Digital Marketer, I’m confident I can help you achieve your goals. Feel free to shoot me a message! Some tasks I’ve handled as a Project Manager / Admin / Virtual Assistant: - Planning & Coordination: Developed project plans, coordinated teams, and monitored progress. - Team Management: Led teams, assigned tasks, and conducted meetings. - Risk Management: Identified and mitigated risks, managed issues. - Budget Management: Developed and tracked budgets, prepared reports. - Scheduling: Coordinated meetings, managed calendars. - Communication: Handled calls, emails, and correspondence. - Administrative Support: Provided remote assistance, managed emails, data entry, updated databases, generated reports, and ensured data accuracy. - Social Media Management: Created posts, responded to messages, analyzed metrics. - Customer Support: Handled inquiries, updated accounts, and resolved issues. - Content Creation: Wrote and edited content, created graphics. - Project Assistance: Tracked timelines, assisted with coordination, and communicated with team members.
    Featured Skill Social Customer Service
    Virtual Assistance
    Customer Engagement
    Blockchain
    Social Media Marketing Strategy
    Brand Management
    Technical Support
    ICO Marketing
    Discord
    Sales
    Forum Moderation
    Growth Hacking
    Gaming
    Cryptocurrency
    Content Writing
    Customer Service
  • $15 hourly

    • 5.0/5
    • (16 jobs)
    Experienced in leveraging the power of LinkedIn, Instagram, and Facebook to strategically schedule appointments for fitness and business coaches. Proficient in utilizing these platforms' features and targeting capabilities to generate leads and facilitate client engagements. Skilled in crafting compelling messages and engaging content to attract potential clients and drive conversion rates. Proven track record of efficiently managing schedules and maximizing appointment bookings, resulting in increased client acquisition and business growth for coaches in the fitness and business industries.
    Featured Skill Social Customer Service
    Influencer Outreach
    Outreach Strategy
    Health & Fitness
    Microsoft Word
    LinkedIn Lead Generation
    Customer Engagement
    Social Media Marketing
    Virtual Assistance
    LinkedIn Profile Creation
    Social Media Engagement
    Data Entry
    Appointment Setting
    Lead Generation
    Social Media Lead Generation
  • $15 hourly

    • 5.0/5
    • (19 jobs)
    In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting valued customers. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
    Featured Skill Social Customer Service
    Phone Support
    Zendesk
    Online Chat Support
    Shopify
    Gorgias
    Customer Service
    Customer Support
    Email Communication
  • $30 hourly

    • 4.9/5
    • (21 jobs)
    ⭐⭐⭐⭐⭐ - “Bradley delivers beyond expectations. A true MASTER!” Let’s start with some proof, as let’s be honest: what you want is results. Ecom Luggage Brand: $8k/m ➡️ $500k/m in 18 months! Hotel: $113k ➡️ $1M in 12 months! Online Coach: $51k ➡️ $260k at 5X ROAS in 30 days! Ecom Beauty Brand: $30k/m ➡️ $480k/m in just 60 days! Ecom Fashion Brand: $0 ➡️ $40k/m in 30 days! Event Ticket Sales: $429k ➡️ $2.2M in 4 months! (Proof attached, plus so much more, see portfolio.) If you’re like my other clients, you’re probably struggling with: ❌ Poor results despite efforts ❌ Past disappointments with freelancers/agencies ❌ Ad spend scaling issues leading to breakdowns ❌ Rollercoaster results leaving you frustrated ❌ Time/knowledge constraints hindering progress If so…. You're in the right place. Why the confidence? Let me show you: 🌟 Worked with Top Names: Luke Combs, Jay Shetty, Black Lives Matter. 📊 Managed Budgets: $50/day ➡️ $1M/month. 💰 Generated $100M+ Sales via Facebook Ads. 🚀 Built Personal Brand: 30,000 YouTube Subscribers. ⭐ 100+ 5-Star Testimonials & Reviews. 👇 Who Qualifies? Want to work with me? Here are my conditions: ✅ Proven Product/Service ✅ Willingness to Give Us Full Creative Control ✅ Openness to New Ideas & Realistic Expectations ✅ No Micromanagement - Trust in Results ✅ Red-Flag Free Background ✅ Openness to Strategy Collaboration Please note: We do have to qualify based on business metrics like ad spend, revenue and other factors. 📩 Message Me, Let's Scale Together. Ready? Let's talk numbers and possibilities. Our Success Awaits! 🥂 Bradley Riley P.S. Here are some more results: * Profitable scaling: $2k/m to $2k/day ad spend in 30 days! * High-impact campaign: $1M spent effectively in 30 days! * Astonishing ROAS: 10,000% to 55,000%! * Explosive growth: £103,659 into £1,038,443+ at 1002% return! * Massive ROI: $7107 into $283,268 at 39.85X ROAS in 30 days! * Incredible day's ROI: $150 into $13,884 at 92.3X ROAS! * Real estate leads at $5 per lead! * Astounding first month: £1159 into £62,979 at 54.30X ROAS! * Exceptional growth: £86,522 into £670,292 at 775% return!
    Featured Skill Social Customer Service
    Digital Marketing
    Social Media Training
    Social Media Optimization
    Content Creation
    Instagram
    Facebook
    Social Media Marketing
    Facebook Advertising
    Social Media Management
  • $16 hourly

    • 5.0/5
    • (19 jobs)
    I'm passionate about customer service success and virtual assistant. I've experience in managing web content, communicating with teams, sending newsletters and emails, and coordinating general operations—while maintaining a consistent level of professionalism and accuracy. I am an Italian native speaker and i speak english well. I have a basic knowledge of french and spanish. I Communicate consistently via phone and email with the customers ensuring reliable ongoing contact for a smooth running of every project I work on. I have over 4 years of customer service experience both in-person, via email (ZenDesk) and chat (Intercom). How I can help you? - I provide unmatched customer service to your clients - I create and proofread communication to your clients such as your website, blog posts, email, social posts etc - I monitoring, analyzing and responding to online reviews - Data entry - Translation. I'm a person who loves his work and who takes it to heart. I am a very precise and attentive person.
    Featured Skill Social Customer Service
    Social Media Marketing
    Customer Satisfaction
    Italian
    Customer Support Plugin
    Customer Service
    Data Entry
  • $45 hourly

    • 4.6/5
    • (393 jobs)
    CEO/Founder at J&S Company ---------------------------------------------------------------------------- EDUCATION University of Nebraska-Lincoln Bachelor of Science in Business Administration (Finance) Texas A&M Master of Science in Marketing CURRENT OCCUPATION ---------------------------------------------------------------------------- Professional Translator(Language Manager) + 10 years Senior Business Development Manager + 7 years Digital Affiliate Marketer + 7 years Crypto Expert + 5 years ----------------------------------------------------------------------------
    Featured Skill Social Customer Service
    Website Translation
    Content Localization
    Subtitles
    Digital Marketing
    Translation
    Customer Service
    Legal Translation
    Financial Translation
    Technical Editing
    Korean to English Translation
    Structural Analysis
    English to Korean Translation
    Active Listening
    Technical Writing
    Organizational Design & Effectiveness
  • $40 hourly

    • 5.0/5
    • (67 jobs)
    🚀 Scaled accounts to 3M+ followers and 550K TikTok fans 📈 Generated 6M+ video views, 90K+ monthly engagements, and 500K+ reach 💬 Built chatbots with 250K+ subscribers and 20K daily interactions 🎯 Drove 1.4K+ replies and 8.5K+ messages/week via Meta Ads 🛒 Helped land client products in major U.S. retail stores 🌟 Partnered with influencers like Luis Fonsi, Ricky Martin, and Reddit’s founder 📌 What I Do Best: ✅ Social Media Marketing & Management (IG, TikTok, FB, LinkedIn, YouTube Shorts) ✅ Influencer Marketing & UGC Strategy ✅ Community Building & Brand Ambassadors ✅ Messenger & Instagram Chatbots (Facebook Business Tools Expert) ✅ Meta & Google Ads (Lead Gen + Retargeting) ✅ Email Marketing (Flows, Campaigns, Segments) ✅ Reels & Short-Form Video Strategy (Viral Hooks + Edits) ✅ Content Calendars & Branding Strategy ✅ Copywriting & Captions for Engagement ✅ Creative Direction for Campaigns ✅ Product Launches & Conversion Funnels ✅ Client Relationship & CRM Growth ✅ Trend Forecasting & Social Listening As a Creative Marketing Lead, I bring strategy + execution, blending storytelling, automation, and performance to help brands scale and connect with their audience. I love crafting powerful campaigns that don’t just look good — they convert. 📎 Proven Work – Socials I Manage or Have Grown: facebook.com/PopSlotsCasino instagram.com/PopSlotsCasino facebook.com/myvegas instagram.com/myvegas instagram.com/lauraposadalifestyle tiktok.com/@lauraposadalifestyle Let’s grow something epic together.
    Featured Skill Social Customer Service
    Influencer Research
    Marketing Analytics
    Email Marketing Strategy
    Marketing Analytics Report
    Email Marketing
    Advertisement
    Marketing Consulting
    Copywriting
    Project Management
    Creative Direction
    Influencer Marketing
    Marketing Management
    Marketing Strategy
    Marketing Plan
    Marketing
  • $15 hourly

    • 4.8/5
    • (41 jobs)
    Hello everyone. My name's Micha. I am from Philippines and a community manager with 5 years of experience. In those years I've spent time on NFT, Play to Earn and Web3 projects focusing on: * Building and growing a community. * Building community strategies and guidelines to improve the customer relationship. * Building marketing strategies for growth and collaboration with other projects. * Building teams according to the needs of the client ( moderator team, social media team, design team, customize discord bot creators, content creators, etc.) * Lead generation and coordination for potential partners of projects as well as streamers/ content creators. * Creating contents for all social media as well as articles for knowledge base and audience boost. * Creating and organizing events to increase community engagement. How can I help you? * I can create and implement community strategies that can increase engagement, partners and possible members. * I can manage your Discord, Telegram, Medium, Twitter, Instagram, Facebook, Tiktok and Reddit according to the targeted goals and needs. * I can create visuals and content for all your social media accounts * I can create rules, guidelines and processes to improve the community engagement. *I can provide people for different roles What did I do so far? * I've handled a community with more than 400K members * I've create and grow various server for the past year focusing on NFT, P2E and Web3. * I've managed teams with 15-30 people on different expertise. * I've built a team to moderate at least 5-10 projects and help them grow and sell out projects. For more information, you can check my employment history.
    Featured Skill Social Customer Service
    Blockchain, NFT & Cryptocurrency
    Cryptocurrency
    Discord Bot Development
    Discord
    Customer Relationship Management
    Telegram
    Forum Moderation
    Communications
    Community Management
    Community Strategy
    Administrative Support
    Interpersonal Skills
    Community Engagement
    Community Moderation
    Human Resource Management
  • $10 hourly

    • 5.0/5
    • (25 jobs)
    If other's can do, why can't I? I am a virtual assistant for more than 10 years to date and have been specializing in projects involving customer service, e-commerce, chargeback admin support and influencer outreach. I am your virtual assistant with a wide set of hard and soft skills such that the client's time and money is well-spent on me. I excel in the following tasks and know the following tools/applications: - Gorgias/ Zendesk / Intercom Customer service/support - Etsy Listing and SEO - Shopify - Printful, Gooten and Printify - Oberlo - AliExpress - Amazon - Lazada - Dropified - WC Fulfillment - Wix - Facebook - Instagram - Pinterest - Slack - Skype - Talwind Posting - Later - Clickbank - ClickUp - Canva - Asana - Data entry - Research - Powerpoint Presentation - Google Sheets/Docs/ - Dropbox - Wise - PayPal - Stripe Moreover, I am excellent in communicating in English and Filipino, both verbally and written. Right now, I am looking for a part-time position with a company that will appreciate my talent. I appreciate you reading my profile!
    Featured Skill Social Customer Service
    Facebook
    Email Communication
    Data Entry
    Product Management
    Voice-Over
    Blog Commenting
    Customer Service
    Product Description
    Online Chat Support
  • $40 hourly

    • 4.7/5
    • (15 jobs)
    Hi everyone, welcome to my profile! As an experienced property manager and real estate agent specializing in short and long term rentals, I am excited to introduce myself and offer my services to support your business growth. With over 8 years of industry expertise and a keen understanding of the intricacies of property management, I am confident in my ability to elevate your properties to new heights of success. In addition to my extensive experience in managing reservations, optimizing listings, and ensuring exceptional guest experiences, I bring expertise in bookkeeping and QuickBooks management tailored to short-term rental businesses. My proficiency in financial tracking and reporting will provide invaluable support in maintaining financial health and maximizing profitability. Everyday tasks involved in this role, including: Providing exceptional guest communication and customer service Efficient calendar and pricing management Streamlining listings through channel managers Setting up automated messages for enhanced guest engagement Coordinating maintenance issues and scheduling contractors Ensuring smooth turnover by scheduling professional cleaners Effectively handling damage claim disputes Managing security deposit collection What sets me apart? Let me highlight some key aspects: 1. Extensive Expertise: With a proven track record of managing properties online, I have immersed myself in the intricacies of the industry. From managing reservations to optimizing listings and maximizing revenue, I understand the nuances required for success. 2. Mastering the Online Travel Landscape: I am well-versed in leveraging major online travel agencies (OTAs) such as Airbnb, VRBO, Trip Advisor, Expedia, Booking.com, Agoda, and more. My ability to navigate these platforms with finesse ensures your listings receive the visibility they deserve. 3. Seamless Integration: I have hands-on experience with various property management systems, including Streamline, IGMS, Hostaway, Guesty, and Wubook. This expertise guarantees a streamlined operation, eliminating administrative headaches and enabling you to focus on what matters most—delivering exceptional guest experiences. 4. A Passion for Hospitality: I genuinely enjoy connecting with guests, ensuring their comfort, and exceeding their expectations. My commitment to providing unparalleled service will leave a lasting impression on your guests, leading to positive reviews and repeat bookings. 5. Reliable and Resourceful: I thrive in fast-paced environments and excel under pressure. With experience managing over 200 properties concurrently, I possess the organizational skills, multitasking abilities, and problem-solving acumen necessary to handle any situation that arises promptly. 6. Comprehensive Support: From initial setup to ongoing maintenance and everything in between, I offer comprehensive support throughout the entire property management lifecycle. Whether it's handling guest inquiries, coordinating cleaning and maintenance services, or managing dynamic pricing strategies, I've got you covered. 🔹 Leading Online Travel Agencies (OTAs): Airbnb, Booking.com, VRBO, TripAdvisor, Expedia 🔹 Streamlining Operations and Channel Management: Guesty, Wubook, Turnoverbnb, Smartbnb, IGMS, Help Scout, Streamline, Hostaway, Guesty Buildium 🔹 Project and Task Management: Asana, Monday app, Trello 🔹 Communication and Collaboration: GroupMe, Help Scout, Mailchimp, Slack 🔹 Smartlock Apps and Security Cameras: August App, RemoteLock, Schlage, Kaba, Ring app, Ring Central, Blink, Ring app I am eager to bring my diverse skill set and dedication to excellence to your team and contribute to the continued success of your property management endeavors. Thank you for considering my application. Warm regards, Suzie
    Featured Skill Social Customer Service
    Client Management
    Hospitality & Tourism
    Microsoft Office
    Administrative Support
    Customer Service
    Task Coordination
    Management Skills
    Email Communication
    Chat & Messaging Software
    Time Management
  • $91 hourly

    • 5.0/5
    • (23 jobs)
    12 years of marketing & social media management experience Social media campaign implementation Social media campaign management Proficient in Wordpress implementation Ad creation experience Copy writing International experience in commerce development, production & logistics. Fluent in 7 languages (English, Spanish, Portuguese, Hindi, Kannada, Tamil, Telugu) As a co-founder of an international sustainable goods company in South America, Peru, I have successfully executed marketing and sales components to benefit the overall goals of early stage awareness, brand building and revenue growth. Having worked in corporate environments to intimate 3 person teams at early stage startups to founding my own venture, I have the ability to quickly integrate with cohorts to complete multi-tiered projects with efficacy and quality. I can be a plug and play asset for mid to small venture-backed companies with short to medium roadmaps with need for a creative, pragmatic and self-directed marketing and sales professional. In addition to my sales and marketing expertise, I’m well versed in social media, blog writing and graphic design. I’ve successfully run social marketing campaigns using various content media channels. In addition, my role as a co-founder has been all encompassing and multi-faceted. I've prototyped, designed, and manufacture our shoes in Peru and successfully created demanded in the United States.
    Featured Skill Social Customer Service
    Copywriting
    Editorial Writing
    Content Management
    Graphic Design
    Social Media Account Integration
    Marketing Strategy
    Social Media Content
    Social Media Website
    Social Media Optimization
    Adobe Creative Suite
    Market Research
    Social Media Management
  • $35 hourly

    • 4.6/5
    • (70 jobs)
    Let’s exceed the profit you wish for your business! Send me a note with a bit about your company, your track record, and your project. If it seems like a good fit, we'll schedule a call to talk. Regards, Donna
    Featured Skill Social Customer Service
    Outbound Sales
    Customer Service
    Cold Calling
    LinkedIn Plugin
    B2C Marketing
    B2B Marketing
    Market Research
    HubSpot
    Lead Generation
    Sales & Marketing
    Sales Management
  • $25 hourly

    • 5.0/5
    • (27 jobs)
    Hi there. Looking for a Customer Support Professional who can provide excellent customer support services through email, chat, social media, and phone? Having worked as a Customer Support Specialist for the past 12 years, I have provided these services and more to a large range of businesses all over the globe. Working closely with business owners, and as a business owner myself I understand you want to provide the absolute best service possible to your customers and other stakeholders. Customer service has been the leading competitive edge for many businesses in this error of digital businesses and nothing helps a business more than a repeat/loyal customer and organic referrals. It's from this knowledge that I base my efforts on. I aim to provide businesses with the best customer service possible. When you work with me, you are not just working with another employee, but with a person that will treat your business as their own. I value responsibility, integrity, accountability, and quality work - I'm a kingdom person, and understand the importance of excellence in everything I do. If you think, we could be a good fit then invite me for a chat and let us discuss your project further.
    Featured Skill Social Customer Service
    Blog Writing
    Swahili to English Translation
    eBay
    Amazon
    Project Management
    Shopify
    Virtual Assistance
    Customer Care
    Customer Service
    Customer Support
    Data Entry
    Social Media Management
    Online Chat Support
    Ecommerce Support
    Email Support
  • $15 hourly

    • 4.7/5
    • (49 jobs)
    Yours truly have a degree in Bachelor of Science in Business Management Major in Financial Management and with 2 years of work experience in both General Virtual Assistant and Virtual Accountant/Bookkeeper. Following are the skills that I have as a General Virtual Assistant: • Social Media Management • Email Management • Podcast Audio Editing • Extensive Web Research • Process Documentation • Data Entry • Admin tasks Meanwhile, the following are the certifications and skills that I have as a Virtual Accountant/Bookkeeper: • Certified Quickbooks ProAdvisor • Certified XERO Adviser • Accounting & Bookkeeping • Quickbooks & Xero Troubleshooting • Financial Reporting • Cashflow Budgeting/Forecasting • Book Cleanup • other related accounting tasks Feel free to reach me out and definitely, I can help you to grow your business!
    Featured Skill Social Customer Service
    Social Media Content
    Social Media Management
    Financial Accounting
    Administrative Support
    Facebook Ads Manager
    Canva
    Cold Calling
    Data Entry
  • $14 hourly

    • 4.8/5
    • (209 jobs)
    Highly Organized, Pinterest Marketer, Operations Manager, Instagram Content Creator and Marketer I help entrepreneurs from all walks of life with administrative tasks and social media marketing. My VA service has had helped a lot of people get many tasks off their plate and increase their productivity. Regarding Social Media Marketing, I can work on your social media strategy, list building, content creation, ads - as low as $1 CPL. Email outreach is also something that I've done for a few clients and helped them expand businesses. I have been helping businesses sell everything from fashion/apparel, coaching sessions, subscription boxes, hair wig, makeup, travel packages, clothing, and so much more leveraging Pinterest. One of my clients in fitness industry experience traction on her site that I took her from scrath to 750k+ monthly viewers in 12 months and growing. How can I help you more? Manage your Facebook/Instagram campaigns. Writing compelling and engaging ad copy with dynamic retargeting campaigns that convert like fire. Creating websites with wix, squarespace, wordpress, shopify. Copy writing, copy editing and writing blogs, reviews, articles, and press releases for various digital outlets and news sources and creating SEO-driven content for social media platforms is also my core expertise.
    Featured Skill Social Customer Service
    Digital Marketing
    Adobe Photoshop
    Instagram Marketing
    Social Media Account Integration
    Sales
    Digital Strategy
    Customer Support
    Internet Marketing
    Graphic Design
    Web Design
    Content Creation
    Pinterest
    Social Media Marketing
  • $22 hourly

    • 5.0/5
    • (78 jobs)
    Hi there! My name is Shaima, And I am a professional Customer Service, Tech support and Customer Success Specialist with more than 8 years of experience, I am also a translator/transcriber with 8 years of experience! And a Data scraper! I provide excellent support via chat, phone, and chat (CRM as well), giving technical help, and most of all, customer satisfaction! I am also a freelance translator with years of experience, translating from scientific/medical to legal and marketing, websites, etc. providing translation, transcription, and proofreading in French, English, and Arabic, concerning the source material! I am also a Data scraper, providing professional and accurate research and database-making services! My skills are but are not limited to: •Customer Support/Technical support/ Customer Success: Via Email, phone, chat, account management, customer onboarding, etc... With a goal of 100% Customer satisfaction •Translation/Proofreading/Transcription/Localization with huge experience in translation tool testing: For all French, Arabic, and English content, No bots are used, double-checked! •Data Scraping/Sourcing: Providing Excellent research and Databases for clients and companies! I am an ethical, patient, and passionate individual, but most of all, an extroverted super-duper team player!
    Featured Skill Social Customer Service
    Customer Service
    General Transcription
    Customer Support
    English to French Translation
    Administrative Support
    Microsoft Teams
    Multitasking
    Critical Thinking Skills
    Data Mining
    Data Entry
    Customer Satisfaction
    Figma
    Technical Translation
    English
    Technical Support
  • $35 hourly

    • 5.0/5
    • (80 jobs)
    Many brands struggle to stand out in Amazon's crowded marketplace and the vast e-commerce world. As a marketer and photographer, I will help guide you through my three step process to craft a cohesive brand strategy and stunning visuals to help you rise above the competition and attract the customers you deserve. Here’s how I can help: 📝 Creating Effective Amazon Marketing & Sales Strategies 📝 Product Photography 📝 Keyword Rich Product Descriptions 📝 A+ / EBC Content & Storefront Design 📝 Effective Keyword Research, PPC Ad Campaigns, & Strategies 📝 FBA / FBM Logistics & Strategies 📝 Analytics 📝 Full Service Account Management & Troubleshooting 📝 Product Packaging Consulting & Design
    Featured Skill Social Customer Service
    Letter Writing
    Social Media Management
    Amazon FBA
    Amazon Seller Central
    Copywriting
    Data Entry
    Photo Editing
    Product Photography
    Photo Retouching
    Food Photography
    Label & Packaging Design
    Brochure
    Food & Beverage
  • $20 hourly

    • 4.9/5
    • (87 jobs)
    MOTIVATION | MINDSET | FREELANCING ____________________________________ These are not only words, this is what describe me, my experience in the past 4 years. Enterprising, curious, with the scientific spirit, ambitious and eager to grow professionally. This was my DRIVING FORCE. EXPERIMENTING | TESTING | LEARNING ____________________________________ This is what unites my work experiences. This is MY POINT OF STRENGTH! Believing in yourself is the key to your success and to others, selling yourself is the BEST product you can sell! I have no prejudices, I have no limits. If there is anything I can do, with which to help, I can't wait to start. REPETITIVE | BANAL | NOT ORIGINAL __________________________________ This is what I want to AVOID, I will not list experiences or skills. If you want in my portfolio, video and profile you will find everything you need. Instead, I would like to be at your disposal to discuss your project, my skills that can help you. Write you message, curiosity or doubts, discuss your project in detail and determine how my skills will positively contribute to achieve your business goals effectively and efficiently. Waiting to talk to you, Ioana - Raluca
    Featured Skill Social Customer Service
    Customer Support
    Customer Service
    B2B Marketing
    General Transcription
    Microsoft Dynamics 365
    Microsoft PowerApps
    Microsoft Azure SQL Database
    Technical Support
    Office 365
    Salesforce CRM
    SaaS
    Linux
    HTML5
    Intercom
    Zendesk
  • $10 hourly

    • 5.0/5
    • (11 jobs)
    Are you seeking a dynamic Customer Service professional? Search no further! I am best suited for the job. I have ten (10) years experience in the field of Customer Service. I have served well in the positions of Customer Service Representative, Sales Representative, Team Lead and Customer Service Manager. I maintain a high degree of professionalism while performing above expectations and ensuring the highest level of customer satisfaction. I am hard-working, diligent, and result- focused. I work well in teams and independently with the little oversight. Additionally, I am adept at: • Consulting with customers to evaluate their needs, determine best services and suggest additional services that may be of interest. • Exceeding quotas for calls taken, upgrades processed, and applications completed • Maintaining up to date knowledge of services, procedures, and regulations to ensure accuracy and effective service. • Cross-training to assist other departments or in other roles as needed. I can offer your project/company strong work ethics, a wealth of experience, and willingness to learn.
    Featured Skill Social Customer Service
    Amazon FBA
    Customer Service
    Customer Support
    Email Communication
    Social Media Plugin
    Google Sheets
    Microsoft Excel
    Online Chat Support
    Phone Support
    Order Processing
    English
  • $18 hourly

    • 4.9/5
    • (19 jobs)
    I have more than 5 years of experience in Content writing, customer support and Tele sales fields, I worked for startups and also huge corporates such as Vodafone UK, I speak English fluently and Arabic is my mother tongue, I have a very good experience in Content writing, community management and customer support. My main skills are being communicative, informative and fast response to customers' inquiries.
    Featured Skill Social Customer Service
    Customer Service
    Ticketing System
    Online Chat Support
    Technical Support
    Intercom
    Salesforce CRM
    Zendesk
    Order Tracking
    Administrative Support
    Communication Etiquette
    Shopify
    English
    Customer Support
  • $20 hourly

    • 5.0/5
    • (22 jobs)
    Hello, My Name Is Mohammad Asif Owner Promoters Family Discord Server.. ✅ Discord Server Creating & Management ✅ Mass DM Bots ✅Webhooks and Discord Link with Social Media For Automations ✅ DM Advertisment & Spaming ✅ Chat Engagement ✅ Server Design ✅ Server Moderation & Security ✅ Manage Givaways ✅ Bot Settings ✅ NFT White list Managment ✅ Online 24/7 Bots Members ✅ Offline Members For Servers ✅ J4J Users etc 🔴 STOCK 🟢 OPTIONS 🔵 CRYPTO 🟠 NFT 🟥 FOR ANY KIND OF FREE ADVICE CONTACT ME.
    Featured Skill Social Customer Service
    Microsoft Office
    Human Resource Management
    Administrative Support
    Community Moderation
    Community Management
    Customer Support
    Cryptocurrency
    Social Media Advertising
    Management Consulting
    Display Ad
    Marketing Strategy
    Server
  • $15 hourly

    • 5.0/5
    • (12 jobs)
    With over 18 years of experience in the Customer Experience industry since 2007, I've gained valuable insights and skills that ensure success in this role. As a native English speaker, many clients have remarked on my clear and understandable accent, likening it to that of a local speaker. Since 2015, I've taken on various roles, including Project Manager, Customer Service Manager, and Virtual Assistant. I’ve led teams to ensure that our Customer Service and Sales departments run seamlessly. I’ve handled everything from refunds and exchanges to order processing and escalations—think of me as your clients' "go-to person"! You won’t need to spend time training me on customer assistance and task completion—that’s second nature to me now! What I’ll need is to learn about your unique brand and business so that I can meet your expectations and contribute to your growth over the long term. If I encounter something I don’t know, I won’t hesitate to dive in and learn—I'm a quick learner! I’ll do my best to find solutions independently, and if needed, I’ll reach out for support. I truly value open communication, so I tend to ask questions. It’s all part of my dedication to fully understanding your brand and business. My goal is to serve you with excellence and lift some of the weight off your shoulders. I understand that choosing the right person for this role is essential, and I assure you that I will not only deliver on my promises but will also go above and beyond. I’m committed to making every minute and dollar spent worthwhile! I invite you to check my Upwork work history and feedback, which truly reflects my dedication to delivering top-notch results. Additionally, I hold several certifications from various companies that showcase my commitment to continuous improvement and excellence. I’m genuinely looking forward to connecting and hopefully becoming a part of your team!
    Featured Skill Social Customer Service
    Stripe
    Customer Support Plugin
    Administrative Support
    Light Bookkeeping
    Customer Service
    Light Project Management
    Google Docs
    Phone Communication
    Online Chat Support
    Data Entry
  • $30 hourly

    • 5.0/5
    • (69 jobs)
    TOP RATED PLUS FREELANCER - Certified Social Media Manager, Canva and Engagement Expert + Content Writer 🚀 Hello! I'm a results-driven and Google-certified professional in Digital Marketing & E-commerce, Social Media Marketing, and Email Marketing. As a Top Rated Plus Freelancer, I specialize in creating compelling content and implementing strategies that boost your online presence and drive meaningful engagement. With a passion for creativity and strategic thinking, I excel in developing holistic marketing strategies that elevate your brand presence and convert likes into valuable leads. My Expertise: ✅ Brand Development: Crafting compelling brand stories and strategies. ✅ Social Media Management: Graphics, videos, branding, ads, analytics, engagement, and listening. ✅ Email Marketing: Strategy, writing, analytics, and design. ✅ Inbound & Customer Marketing: Focused on building customer loyalty. ✅ Brand Management: Ensuring a consistent and impactful brand image. ✅ Influencer Marketing: Leveraging influencers for brand promotion. ✅ Instagram Strategy: Tailored strategies for business growth on Instagram. Key Skills: Marketing, Customer Loyalty, Engagement, Design. Proficient in Tools: ClickUp, Canva, Monday, Later, Planoly, Trello, Flodesk, Hubspot, Slack, Cloud Campaign, Sprout Social, Airtable, Squarespace, CapCut, Notion. Let's collaborate to bring your brand to new heights! Whether it's creating captivating social media content or crafting effective email campaigns, I'm here to amplify your digital presence. 🚀
    Featured Skill Social Customer Service
    Nutrition
    Social Media Copy
    Social Media Content
    Community Engagement
    Marketing Communications
    Email Design
    Email & Newsletter
    Content Marketing
    Social Media Engagement
    Canva
    Instagram
    Social Media Marketing
    Community Management
    Social Media Content Creation
  • $20 hourly

    • 4.8/5
    • (226 jobs)
    ✅Allegiance with a strong dedication in helping customers resolving issues and cultivating a positive image of the company. ✅AWARD-WINNING and SUPERSTAR Customer Service Representative with solid expertise in CRM systems. ✅Top Excelling in Lead Qualification ✅Excellent communicator and expertise phone handling skills ✅ Multitasking Queen I'm an Expert Virtual Assistant, I specialize in providing top-tier administrative, executive, and operational support to entrepreneurs, startups, and busy professionals. With 6 years of experience, I excel in managing emails, scheduling, data entry, CRM updates, and streamlining day-to-day operations. 🔹 Key Strengths: ✅ Calendar & Email Management ✅ Customer Support & Client Communication ✅ Data Entry, Research & Reporting ✅ Social Media & Content Scheduling ✅ CRM & Project Management Tools 🔹 Skills & Expertise: ✔ Virtual Assistance & Administrative Support ✔ Email & Calendar Management ✔ Customer Service & Client Relations ✔ Data Entry & CRM Management ✔ Social Media Assistance ✔ Travel & Expense Management ✔ Project Coordination & Task Automation I pride myself on my attention to detail, proactive approach, and ability to multitask efficiently. If you're looking for a reliable, professional, and tech-savvy Virtual Assistant to help you scale your business and free up your time, let’s connect! 📩 Open to remote work opportunities & collaborations.
    Featured Skill Social Customer Service
    Acquisitions
    Social Media Lead Generation
    Customer Support Plugin
    Startup Company
    Prospect List
    Customer Satisfaction
    Sales Presentation
    Summary Report
    Customer Acquisition Strategy
    Customer Retention
    B2B Marketing
    Inbound Marketing
    B2C Marketing
    Outbound Sales
  • $10 hourly

    • 4.1/5
    • (14 jobs)
    Hi, I hope you're having an amazing day. I see that you are looking for an experienced Customer Care who is fluent in English and ticks all the boxes of a certified customer care. Let me introduce myself. My name is Chijindu and I'm a Certified Lawyer and a Customer Care Representative.In my 4 years of working in the customer service and hospitality fields, I have worked with thousands of clients and customers. I've worked through all the major mediums, including face-to-face, over the phone, email, social media, etc., which allowed me to get a deep understanding of customer service. I understand that hiring the right person for the job can be a bit tricky. You need to hire a person who is customer-oriented, stays up-to-date on the latest trends, regularly trains the CS team, and analyzes customer feedback in order to improve the customer experience. You want to hire a person who is reliable and a good communicator. It is important not only for solving complex customers' issues but also to effectively address feedback for further improvements to the product or service. You can be sure that your customers are always in good hands; their problems will be solved quickly and effectively in a polite and respectful manner, no matter the situation. I understand that customer service is a crucial element of any successful business and is the main cornerstone of keeping customers long-term, as well as getting recommendations and good feedback. Excellent customer service fosters loyalty and good feedback. Excellent customer service fosters loyalty and creates an outstanding company's reputation, which is essential in a modern competitive business environment. If you're looking for a responsible customer service representative for your customer service department who is an active listener, patient, and an effective communicator, then you came to the right place. I believe that having extensive knowledge among your team members about the products and services that you’re offering is a key component of any company’s success. I have extensive knowledge of: ✅CRMs: Freshdesk, Freshchat, Zendesk,Workhorse,Alarm.com,All American Monitoring,Guardian,etc ✅Email marketing tools: Mailchimp, Klaviyo ✅Marketplaces: Amazon Seller Central, eBay, Walmart, Shopify (+), Wayfair ✅Shipping services: (UPS, USPS, FedEx), ShipStation, TradeGecko, Autopost etc ✅Payment systems: PayPal, Klarna, AfterPay..., Workhorse.ETC ✅Review platforms: Trustpilot, Google reviews... ✅Social media: Instagram, Facebook ✅Microsoft Office (Word, Excel, PowerPoint…) & Google Docs ✅Business communication and project management platforms: Slack, Guru, Asana, Zoom ✅Operating systems: Windows, Mac, iOS, and Android Support detail: ● Technical support ● Order refund and cancellation ● Proficient in computer Software Systems ● Basic Audio recording ● Phone and email Handling ● Live chat handling ● Research ● Inbound and outbound calls ● Capable of working under time pressure ● Able to read, write and verbally communicate in English ● Decision-making. If you want me to take your customer service to the next level, invite me for an interview, and we'll see if we are a good match. Have a great day, Ceejay
    Featured Skill Social Customer Service
    Customer Service Analytics
    Social Media Marketing
    Data Entry
    Writing
    Appointment Scheduling
  • Want to browse more freelancers?
    Sign up

How it works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How do I hire a Social Customer Service Specialist on Upwork?

You can hire a Social Customer Service Specialist on Upwork in four simple steps:

  • Create a job post tailored to your Social Customer Service Specialist project scope. We’ll walk you through the process step by step.
  • Browse top Social Customer Service Specialist talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Social Customer Service Specialist profiles and interview.
  • Hire the right Social Customer Service Specialist for your project from Upwork, the world’s largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Social Customer Service Specialist?

Rates charged by Social Customer Service Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Social Customer Service Specialist on Upwork?

As the world’s work marketplace, we connect highly-skilled freelance Social Customer Service Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Social Customer Service Specialist team you need to succeed.

Can I hire a Social Customer Service Specialist within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Social Customer Service Specialist proposals within 24 hours of posting a job description.

Top cities for Social Customer Service specialists in United States

Show more
A talent edge for your entire organization
Enterprise Suite has you covered for hiring, managing, and scaling talent more strategically.
Schedule a call

Looking to hire for long-term or full-time assignments? See how Full-time hiring on Upwork simplifies the process.