Hire the Best Social Customer Service Specialists

Hello there! thank you for taking a moment to visit my profile. I’m Hafeez, a dedicated Customer Service Representative with over 3 years of hands-on experience in delivering exceptional support through email and live chat. I specialize in helping eCommerce businesses provide outstanding customer experiences by handling inquiries, resolving issues, and ensuring customer satisfaction. I’ve had the opportunity to work with clients from around the world, including the Netherlands, Belgium, the UK, the USA, and Germany, which has helped me develop strong communication skills and cultural understanding. My expertise includes working with leading CRM and support tools such as Freshdesk, Zendesk, Zoho CRM, and Intercom. I also have practical experience managing customer interactions on platforms like Shopify and WooCommerce. Here’s what I bring to your business: Professional email and live chat support Quick and effective problem-solving Strong communication and customer handling skills Experience with international clients Reliable, organized, and detail-oriented work approach I am passionate about helping businesses grow by creating positive customer experiences and building long-term relationships. Let’s work together to provide your customers with the support they deserve! Best regards, Hafeez

Hi! I am Chantal, an avid Writer, Customer Support Representative (Chat, Email, Phone, and Ticket Support), Virtual Assistant who is willing to go above and beyond every time. With more than 7 years of rigorous experience in phone sales, telemarketing, customer support, inbound and outbound marketing campaigns, I freelance here on Upwork as one of the Top Virtual Assistants on the platform. You have the vision; let me do the hard part for you and give your customer’s the best support there is so you concentrate on growing your business. I CAN: ✅ Handle Appointment Scheduling ✅Build out Support teams and training materials. ✅Manage Customer Support Teams ✅Manage Social Media Post scheduling ✅ Be A Remote, Virtual Assistant ✅ Handle and Respond To Emails ✅ Provide Administrative Support ✅ Answer Product Questions And Services Leading To A Sale ✅ Give Excellent Customer Support Tags: Administrative Support, Answered Tickets, Answering Product Questions, Appointment Setting, Call Handling, Call Support, Chat Support, Communication Etiquette, CRM, Customer Satisfaction, Customer Service, Customer Support, Data Entry, Data Scraping, Email Handling, Email Support, English, Following procedures, Google Docs, MS Office, Inbound Inquiries, Interpersonal Skills, Lead Generation, Live Chat Operator, Microsoft Excel, Microsoft Word, Mobile App, NGP VAN, Research, Telemarketing, Telephone Handling, Ticketing Systems, Virtual Assistant, Web Scraper, Zendesk I pride myself on my ability to express myself both orally and written. I become overly enthused when provided with an opportunity to share my skills either with an individual or a group. Here is my course of action: ✅ Listen to your requirements ✅ Incorporate any rules or guidelines you need ✅ Reflect the tone of voice you prefer to showcase your unique value to your clients ✅ Call, convert, and improve efficiency ✅ Engage prospects, entice decision-makers ✅ Make sales Lets identify exactly what you need and the timeframe of your goals. I am here to help. After our discussion, we can do a trial to see if we are a good fit before we go ahead with the rest of the project. Good things to know from the client: ✅ You know what you need ✅ You have an idea of what your customer wants ✅ You have a clear vision of your products and services Excited to start today? Send me a message now, and let's get into it!

Hi there! I’m a versatile, reliable, and results-driven Virtual Assistant and Customer Support Specialist with a strong background in e-commerce operations and customer experience. Since 2015, I’ve supported multiple DTC and e-commerce brands, managing everything from customer support and order processing to vendor coordination, backend operations, and Shopify administration. I have also led customer care teams, ensuring service quality, KPI performance, and smooth day-to-day workflows across multiple stores. My experience includes: - Managing and coaching teams of Customer Care Specialists for e-commerce brands - Handling customer inquiries via email, chat, and social media platforms - Managing PayPal and Shopify disputes, chargebacks, refunds, and escalations - Order management, inventory updates, and product listings in Shopify - Supplier communication, logistics coordination, and supply chain support - Social media inbox and community support management - Influencer outreach and PR coordination - Basic graphic design for promotional offers and social media assets - Reporting, documentation, SOP creation, and process optimization What sets me apart is my ability to wear multiple hats while maintaining high quality, efficiency, and attention to detail. I work closely with founders and teams to streamline operations, improve workflows, resolve issues quickly, and ensure customers always feel heard, supported, and valued. I’m highly adaptable, proactive, and committed to long-term growth with the right team, bringing both hands-on execution and leadership experience to help businesses scale smoothly. I’d love the opportunity to support your business and contribute to its continued growth.

Hi there! I'm Chiamaka and if you're reading this, you're probably buried in support tickets, juggling customer queries, or trying to make sure no client feels unheard. I get it and I’m here to help. I’m a highly experienced Customer Support Specialist and Virtual Assistant with a proven track record of delivering not just answers, but experiences (results) that turn first-time users into loyal customers. With several years of hands-on experience in customer service, I’ve handled everything from high-volume email queues to chat and phone support, dispute resolution, and product troubleshooting. My superpower? Empathy, efficiency, and a calm, solution-first approach that keeps customers happy and teams flowing smoothly. HERE’S WHAT I BRING TO THE TABLE: ✅ Exceptional communication (both written & verbal) ✅ Time management ✅ Conflict resolution and customer retention strategies ✅ Attention to detail ✅ Team collaboration and project follow-through ✅ Data entry and CRM documentation ✅ Email/phone & chat support. TOOLS I’M PROFICIENT IN: I’m highly proficient with industry-standard tools and systems, allowing me to work efficiently, adapt quickly, and deliver results with minimal supervision. ✔️ Zendesk ✔️ Helpscout ✔️ Freshdesk ✔️ HubSpot ✔️ Ringer ✔️ Salesforce ✔️ Zoho ✔️ Slack ✔️ Gorgias ✔️ Asana ✔️ Freshdesk ✔️ Google Workspace ✔️ ScanWriter AI TOOLS I’M PROFICIENT IN: I leverage modern AI tools to deliver faster, well-researched, and polished results; helping clients save time while maintaining high standard. These tools include: ✔️ Chat GPT ✔️ Claude ✔️ Elicit ✔️ Perplexity ✔️ Gemini Whether you're looking for someone to reduce your support backlog, build long-term relationships with your clients, or just free up your time so you can focus on the big picture. I'm your person. Let’s make your customer experience unforgettable (in a good way!). I’d love the opportunity to support you and your team. Please don’t hesitate to message me or send an invite to discuss how we can work together. Warmly, Chiamaka Obika

My name is Yesenia, I'm from Dominican Republic. I've worked on customer service for many years, I've been handling live chat, ticketing handling and also email support. I'm someone who is always ready for new challenges in fast-paced environments. I am a young person with a lot of desire and motivation ready to provide you with the best service with the highest possible quality. Language - Spanish (Native). - English (advanced). - My time zone is AST Atlantic Standard Time. ​ Experience - Over 10 year of customer service/ technical support experience. - Live chat - Ticketing and email support experience. - Data Entry experience. - Researcher experience. - Virtual assistance experience. Mi nombre es Yesenia, soy de República Dominicana. He trabajado en atención al cliente durante muchos años, manejando chat en vivo, tickets y soporte por correo electrónico. Soy alguien que siempre está lista para nuevos desafíos en entornos de trabajo dinámicos. Soy una persona joven, con muchas ganas y motivación, lista para brindarte el mejor servicio con la más alta calidad posible. Idiomas: Español (Nativo) Inglés (Avanzado) Mi zona horaria es AST (Atlantic Standard Time) Experiencia: Más de 10 años de experiencia en atención al cliente / soporte técnico Chat en vivo Experiencia en manejo de tickets y soporte por correo electrónico Experiencia en ingreso de datos Experiencia en investigación Experiencia como asistente virtual

⚡⚡⚡⚡⚡ CUSTOMER SERVICE SUPERSTAR ⚡⚡⚡⚡⚡ Hi, thank you for visiting my profile. I have 5 years of experience in Customer Service (Live Chat and Email Support) With E-commerce background mainly using Shopify, Freshdesk, Zendesk, Gorgias and other platforms to assist customers with their order status, delivery, and refund request. The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customer's perspective. I am exposed to handling real-time complaint escalations. Acknowledgment must always come before up-selling. I can then highlight a product's strengths to maintain business and regain satisfaction. I am patient, professional, and able to learn about a product quickly. Providing good customer service is one of my areas of expertise. It feels good to know that customers will be leaving the conversation happy and satisfied that their inquiries are resolved to leave a positive score. I am also a Civil Service eligible in both sub-professional and professional. Here are my areas of expertise : ✔Shopify ✔Outlook ✔Gorgias ✔Freshdesk ✔Zendesk ✔Google spreadsheet ✔Ali express ✔Alibaba ✔Amazon ✔Reamaze ✔Trello ✔Asana ✔Keap I work well under minimum supervision, highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given. I can assure you that I will never let you down in terms of professionalism. Best Regards, Kristina