Hire the Best Social Customer Service Specialists

I am a hardworking, intelligent, goal-oriented person who is full of initiative and great at clearly following instructions. I've worked with social app, Yubo as the sole team member collecting customer feedback and replying to public reviews on Apple and Google playstore through Zendesk and the Apple console. I was also tasked with replying to twitter DMs, Public replies and general email inquiries. I've also worked with a few marketing companies that focuses on helping female entrepreneurs with marketing their products via Instagram and Facebook. I design graphics for carousels, single posts, reels and stories. I am also a very strong communicator in the DMs and comments, community engagement is one of my strong skills. I firmly believe in fully comprehending customers' needs to achieve customer satisfaction. As a Social media manager, I have been able to gain skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy and calmness. I believe that with my experiences and skills, I will be an effective part of your team and will fully familiarize myself with the product in order to provide the best possible support to customers. Send me a message and let's chat today!

𝙃𝒆𝙡𝒍𝙤! 𝑰’𝒎 𝒀𝙖𝒓𝙞𝒃𝙚𝒍 𝑬𝙨𝒑𝙞𝒏𝙖𝒍 Customer Support Expert | Onboarding Specialist | Renewal Specialist 𝗪𝗵𝗮𝘁 𝗖𝗮𝗻 𝗜 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝗬𝗼𝘂𝗿 𝗧𝗲𝗮𝗺? If you’re looking for someone who doesn’t just solve problems but also builds trust and loyalty with your customers, look no further! With over 5 years of experience in customer support, I’ve honed skills that allow me to thrive in fast-paced and challenging environments. 𝐌𝐲 𝐒𝐮𝐩𝐞𝐫𝐩𝐨𝐰𝐞𝐫𝐬: ✨ 𝐓𝐞𝐜𝐡-𝐬𝐚𝐯𝐯𝐲 𝐭𝐨 𝐭𝐡𝐞 𝐦𝐚𝐱: I’m an expert in Zendesk, Spark, Kustomer, Slack, VMWare, and Horizon. I don’t just use these tools—I master them! ✨ 𝐄𝐦𝐩𝐚𝐭𝐡𝐲 𝐭𝐡𝐚𝐭 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐬:I have the ability to understand customer needs and deliver solutions that don’t just fix issues but also delight. ✨ 𝐏𝐫𝐨𝐯𝐞𝐧 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: I’ve managed teams of up to 20 people, ensuring smooth processes and precise goal achievement. ✨ 𝐁𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐚𝐧𝐝 𝐦𝐮𝐥𝐭𝐢𝐜𝐮𝐥𝐭𝐮𝐫𝐚𝐥: As a native Spanish and English speaker, I can communicate with customers worldwide, breaking barriers and building bridges. 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞? 𝐈’𝐦 𝐚 𝐩𝐫𝐨𝐛𝐥𝐞𝐦-𝐬𝐨𝐥𝐯𝐞𝐫: I don’t wait for issues to escalate—I tackle them head-on and deliver quick, effective solutions. 𝐈 𝐬𝐭𝐚𝐲 𝐜𝐚𝐥𝐦 𝐮𝐧𝐝𝐞𝐫 𝐩𝐫𝐞𝐬𝐬𝐮𝐫𝐞: In critical situations, I’m the person who keeps cool and finds a way forward. 𝐈 𝐚𝐝𝐚𝐩𝐭 𝐭𝐨 𝐚𝐧𝐲 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭: Whether working in a team or independently, I always bring my A-game. 𝐌𝐲 𝐏𝐡𝐢𝐥𝐨𝐬𝐨𝐩𝐡𝐲: I believe every customer interaction is an opportunity to make a difference. It’s not just about solving a problem, it’s about creating an experience that makes the customer want to come back. 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐓𝐚𝐤𝐞 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐍𝐞𝐱𝐭 𝐋𝐞𝐯𝐞𝐥? With me on your team, you’ll not only get a skilled professional but also a committed ally dedicated to excellence and customer satisfaction.

Technical and Customer Service is what I always fulfill. Been in the BPO industry since 2011. I am flexible, self-motivated, responsible, and a very hardworking person. Matured enough to deal with challenging situations and provide exceptional customer service. I am knowledgeable enough in using different tools for projects and positions such as Email-Live Chat Support. Experienced in both phone and email in ecommerce handling fulfillments, shipments and deliveries, refunds and reshipment requests. Been handling platforms such as Zendesk, FIN, ServiceNow and Salesforce. I am confident and dedicated to finish the tasks that will be given to me to meet the client's expectations. I am seeking opportunities here in Upwork to further improve my skills and share my best practices as well.

Hi, I'm Kayley. There are plenty of people who can manage an inbox, update a CRM, engage with a social media audience, support customers, coordinate moving parts, or work through a task list. What I bring is ownership. When I take on a role, I don't just complete the work assigned to me. I become genuinely invested in the business, the brand, the team, and the people we serve. I want to understand how everything works, where operational workflows could work better, and what I can take off your plate. With over 6 years of experience across customer success, community engagement, social media, client communication, sales, executive support, and day-to-day business operations, I've naturally become the go-to person in the businesses I support. I'm someone who notices what needs attention, builds genuine relationships, identifies and solves bottlenecks before they grow, and keeps complex project timelines moving without needing to be constantly managed. I hold an Honours Degree in Psychology and Communications, and people have always been at the heart of the work I do. I genuinely love working with people. Whether I'm engaging with an audience on social media, building relationships within an online community, supporting a customer, communicating with leads, assisting a team, or coordinating cross-functional moving parts behind the scenes, I care about how people experience the business I'm representing. To me, a customer isn't a ticket to close, a follower isn't just a number, a lead isn't simply a sale, and a community member isn't just another name on a screen. There are real people behind all of it. I'm highly resourceful, organized, and comfortable working autonomously. If I don't know something, I'll learn it. If I spot an operational inefficiency, I'll look for a better way. If something is falling through the cracks, I'll pick it up. One of my greatest strengths is my ability to manage a lot of moving parts without losing the human element. I currently act as the central coordinator for multiple completely different professional roles, each with its own priorities, clients, audiences, deadlines, systems, and expectations. This has made me incredibly adaptable and taught me how to manage competing project life cycles, switching between relationship building, creative work, customer support, sales, and behind-the-scenes organization while maintaining a high standard across all of them. But above everything else, I care deeply about the roles I take on. I'm not looking to simply clock hours and complete tasks. I want to become someone you trust, someone who understands your business and your people well enough that you can hand over entire operational segments and know they are taken care of. If you're looking for someone who combines customer success, social media and community engagement, relationship building, strategic organization, initiative, and genuine care for people, I'd love to learn more about your business and where I can make a difference.

With an extensive background in the customer support/call center industry(15 years), I have gained experience with customer support (phone, email, chat, social media, and remote support). Roles: -Customer service representative assisting customers in buying merchandise through our website via phone, email, or chat. -Clear billing questions, provide shipping status, product availability, promotion inquiries, make payments and refunds, edit, create, and send invoices. -Assisting customers via Facebook. -Work with open orders and follow up on pending cases. -Assisting supervisors with escalations and callbacks. -Helping US representatives with Spanish-speaking customers. -Retention and Collections Specialist. Systems handled Expert (working 2+ years) Office, internet browsers, Windows, Android OS, Zendesk, Salesforce, SAP, Ultipro, NICE, Avaya, SharePoint, Avast, HubSpot, Facebook, Instagram, LinkedIn, Canva, AS400, and Blue Vista.

With over 10 years of experience in customer service, I help businesses deliver exceptional support that keeps customers happy and coming back. I specialize in managing all support channels — email, live chat, phone, and social media — ensuring every customer interaction is handled professionally, efficiently, and with care. What I bring to the table: 10+ years resolving customer inquiries, complaints, and escalations across multiple industries Native fluency in both English and Spanish, allowing me to support a wider, more diverse customer base Proven ability to manage high-volume support queues without sacrificing quality Strong experience with help desk systems, CRM tools, and ticketing platforms A calm, solution-focused approach that turns frustrated customers into loyal ones Whether you're a startup building your support process from scratch or an established business needing a reliable expert to hit the ground running — I'm here to help. Let's work together to make your customers feel heard, valued, and supported.