Hire the Best Social Customer Service Specialists
in Italy

Are you struggling to fill your sales pipeline with qualified leads? I specialize in B2B Lead Generation and Appointment Setting, helping companies transform prospects into concrete opportunities. As a native Italian speaker fluent in English and Spanish, I excel at strategic outreach on LinkedIn (using Sales Navigator), Facebook, and Instagram, connecting you with key decision-makers globally. My focus is on delivering high-quality appointments, boosting your sales efficiency, and driving measurable growth. Let's discuss how I can accelerate your business development B2B Lead Generation & Qualification: - Expert in identifying, researching, and qualifying high-value B2B leads. Proficient in building targeted client lists using advanced tools like LinkedIn Sales Navigator to ensure a consistent pipeline of prospects. - Appointment Setting & Strategic Outreach: Proven ability to convert qualified leads into concrete appointments with key decision-makers. Skilled in crafting persuasive outreach campaigns across LinkedIn, email, and other channels to secure valuable meetings. - CRM Management & Sales Support: Experienced in managing and updating CRM systems to track lead interactions and support sales processes. Ensuring data accuracy for efficient pipeline management and client follow-up. Additional Strengths: - Exceptional Communication & Persuasion: Highly skilled in crafting compelling messages and engaging with prospects to build rapport and secure appointments. Strong organizational skills ensure efficient campaign management. - Tech-Savvy & Adaptable: Proficient with CRM systems, Microsoft Office, Google Workspace, and quick to master new sales and marketing technologies to optimize workflows. - Reliable & Results-Driven: Detail-oriented, committed to delivering high-quality work on schedule, and passionate about achieving measurable results that directly impact client growth.

👋 Hi, I'm Francesca – a trilingual Customer Service and Virtual Support Specialist with over 4,700 hours of hands-on experience across a variety of industries. I help businesses deliver fast, friendly, and professional support that builds trust and keeps customers loyal. 💡 What I Can Help You With: ✅ Customer service in Italian, English, and Spanish — via chat, email, or phone ✅ Expert use of ticketing systems & CRMs like Zendesk, Freshdesk, and more ✅ Full Virtual Assistance: email management, scheduling, appointment setting, task coordination ✅ Technical support: troubleshooting issues with clarity, patience, and professionalism ✅ Strong communication, problem-solving mindset, and high attention to detail 🚀 Why Work With Me: 🌟 Top Rated on Upwork | 100% Job Success Score 💰 Over $60,000+ earned with long-term clients & stellar reviews 🕐 Flexible availability: ready for urgent tasks or ongoing projects 🎯 Results-focused, always aiming to improve CX and boost satisfaction 🌍 Languages: 🇮🇹 Italian – Native 🇬🇧 English – Fluent 🇪🇸 Spanish – Fluent If you're looking for someone dependable, proactive, and truly committed to delivering exceptional customer service — let’s connect! I’d love to hear more about your project and explore how I can support your team. 😊

I am a professional with experience in social media management and customer service. I hold a master’s degree in social media management and confidently use tools like Canva to create engaging and strategic content. Over the years, I have gained experience in customer support, working in both e-commerce and healthcare. I handle tickets, emails, calls, and daily issues with accuracy and professionalism, always ensuring clear and timely communication. I am organized, proactive, and results-oriented, ready to support my clients both with social media management and customer assistance tasks, guaranteeing efficiency and attention to detail in every project.

Alessandro – Customer Service, Customer Experience, Lead Generation & Software Development Expert 💼 Professional Profile I am a professional with over 8 years of experience in customer service, customer experience, lead generation, and software development. Throughout my career, I have worked with large national companies, SMEs, startups, and private clients, covering both operational and managerial roles. In addition to my corporate experience, I have founded and managed businesses in the customer service, digital services, and software industries, giving me a comprehensive understanding of business operations, customer satisfaction, and technological innovation. 💼 Professional Experience 🔹 Customer Service Specialist Extensive experience providing customer support via phone, email, live chat, WhatsApp, and CRM platforms. Main responsibilities include: - Inbound and outbound customer support - Technical assistance - Complaint handling and resolution - Ticket management - Customer retention - Customer experience improvement - Problem solving - Appointment and booking management 🔹 Customer Care for Major Companies I have provided customer support services for leading national companies, including: - TIM - Poste Italiane - Customer care and premium telephone services Responsibilities included: - Commercial support - Administrative assistance - Technical support - Customer account management - Business and private customer assistance 🔹 Founder & Customer Service Business Manager I have founded and managed customer service and contact center companies, overseeing: - Customer service operations - Business process design - Staff management - Quality assurance - Workflow optimization - Client relationship management 🔹 Lead Generation Specialist Specialized in identifying and acquiring qualified leads through modern digital strategies, including: - B2B & B2C lead generation - Prospect research - Email outreach campaigns - Social media prospecting - CRM management - Lead qualification - Database management - Sales support 🔹 Digital Entrepreneur I have designed and developed several digital businesses and online platforms in sectors such as: - Customer Service - Online Consulting Services - Subscription Platforms (SaaS) - CRM Systems - Business Management Software - Mobile Applications - Digital Business Solutions I manage every phase of a project, from business strategy and user experience to automation and digital innovation. 🔹 Mobile & Web Software Developer I develop custom software solutions tailored to business needs. Experience includes: - Android applications - Web applications - CRM platforms - Customer support systems - Business automation - API integrations - Payment systems - Database management 💻 Technical Skills - Node.js - React Native - Kotlin - PHP - JavaScript - HTML5 - CSS3 - MySQL - MongoDB - Firebase - REST APIs - Stripe Integration - Git 🌍 Services Offered - Customer Service - Customer Experience Management - Phone Support - Email Support - Live Chat Support - Technical Support - Lead Generation - CRM Management - Contact Center Management - Business Process Optimization - Mobile App Development - Web Development - Business Automation - Technology Consulting 🚀 Strengths - Over 8 years of professional experience - Strong background in customer service and customer experience - Entrepreneurial mindset - Excellent communication skills - Strong problem-solving abilities - Process optimization expertise - Reliable and results-oriented - Passionate about innovation and technology My goal is to help businesses improve customer satisfaction, optimize internal processes, and develop innovative digital solutions that create measurable value. 📩 Contact Me If you would like to learn more about my professional background, feel free to contact me. I will be happy to provide my complete Curriculum Vitae (CV) along with all the professional certifications and training certificates I have earned throughout my career. I would also be pleased to discuss your project and find the best solution to help your business achieve its goals.

I possess six years of customer service experience and problem-solving skills in public facing roles. I am good at dealing with customer queries and I manage my time well to achieve tasks quickly with good results. I enjoy working in fast paced environments with a strong team to resolve customer issues. I am a highly motivated individual seeking to use my skills to provide excellent customer service. I have lots of experience in dealing with customer queries on the phone and by email. I also have extensive experience with Microsoft programmes, Zendesk and Slack. I possess strong written and verbal communication skills, as this was important in past work responding to customers queries via email in a clear and helpful manner. I keep my schedule and tasks organised well so I am reliable and easy to contact.