Hire the Best Social Customer Service Specialists
in Italy

Are you looking for a reliable, tech-savvy and detail-oriented professional to support your business with customer care, digital operations, AI tools, and online communication? I am an experienced freelancer with over 6,500 hours worked on Upwork and a 100% Job Success Score, combining strong communication skills, digital confidence, and a practical understanding of how to use technology to improve daily workflows. I have solid experience in customer service, e-commerce support, online research, AI rating, and digital assistance. I am fluent in English, native Italian, and comfortable working in international environments where accuracy, tone of voice, and reliability are essential. My background includes customer care, e-commerce support, lead generation, appointment setting, CRM management, and AI-related projects. I am confident using computers, online platforms, generative AI tools, and digital workflows to help businesses save time, stay organized, and communicate more effectively. What I can help you with: - Customer care and client communication - E-commerce support, order tracking, returns, and complaints - Social media messages, comments, and community support - AI rating, data evaluation, and content review - Online research and data organization - Lead generation and prospect qualification - Appointment setting and strategic outreach - CRM updates and pipeline support - AI-assisted content, procedures, templates, and workflow improvement - Basic visual and graphic support for digital content, presentations, and customer-facing materials I am precise, organized, patient, and highly attentive to details. I understand how important it is to represent a brand with the right tone: professional, clear, friendly, and trustworthy. Thanks to my experience with generative AI, I can also help improve processes, create clear procedures, structure information, and support teams in making repetitive tasks faster and more efficient without losing the human touch. Clients appreciate my reliability, communication style, and ability to adapt quickly to new tools, brands, and workflows. If you are looking for someone who is professional, proactive, easy to work with, and truly committed to delivering high-quality support, I would be happy to help your business grow.

Alessandro – Customer Service, Customer Experience, Lead Generation & Software Development Expert 💼 Professional Profile I am a professional with over 8 years of experience in customer service, customer experience, lead generation, and software development. Throughout my career, I have worked with large national companies, SMEs, startups, and private clients, covering both operational and managerial roles. In addition to my corporate experience, I have founded and managed businesses in the customer service, digital services, and software industries, giving me a comprehensive understanding of business operations, customer satisfaction, and technological innovation. 💼 Professional Experience 🔹 Customer Service Specialist Extensive experience providing customer support via phone, email, live chat, WhatsApp, and CRM platforms. Main responsibilities include: - Inbound and outbound customer support - Technical assistance - Complaint handling and resolution - Ticket management - Customer retention - Customer experience improvement - Problem solving - Appointment and booking management 🔹 Customer Care for Major Companies I have provided customer support services for leading national companies, including: - TIM - Poste Italiane - Customer care and premium telephone services Responsibilities included: - Commercial support - Administrative assistance - Technical support - Customer account management - Business and private customer assistance 🔹 Founder & Customer Service Business Manager I have founded and managed customer service and contact center companies, overseeing: - Customer service operations - Business process design - Staff management - Quality assurance - Workflow optimization - Client relationship management 🔹 Lead Generation Specialist Specialized in identifying and acquiring qualified leads through modern digital strategies, including: - B2B & B2C lead generation - Prospect research - Email outreach campaigns - Social media prospecting - CRM management - Lead qualification - Database management - Sales support 🔹 Digital Entrepreneur I have designed and developed several digital businesses and online platforms in sectors such as: - Customer Service - Online Consulting Services - Subscription Platforms (SaaS) - CRM Systems - Business Management Software - Mobile Applications - Digital Business Solutions I manage every phase of a project, from business strategy and user experience to automation and digital innovation. 🔹 Mobile & Web Software Developer I develop custom software solutions tailored to business needs. Experience includes: - Android applications - Web applications - CRM platforms - Customer support systems - Business automation - API integrations - Payment systems - Database management 💻 Technical Skills - Node.js - React Native - Kotlin - PHP - JavaScript - HTML5 - CSS3 - MySQL - MongoDB - Firebase - REST APIs - Stripe Integration - Git 🌍 Services Offered - Customer Service - Customer Experience Management - Phone Support - Email Support - Live Chat Support - Technical Support - Lead Generation - CRM Management - Contact Center Management - Business Process Optimization - Mobile App Development - Web Development - Business Automation - Technology Consulting 🚀 Strengths - Over 8 years of professional experience - Strong background in customer service and customer experience - Entrepreneurial mindset - Excellent communication skills - Strong problem-solving abilities - Process optimization expertise - Reliable and results-oriented - Passionate about innovation and technology My goal is to help businesses improve customer satisfaction, optimize internal processes, and develop innovative digital solutions that create measurable value. 📩 Contact Me If you would like to learn more about my professional background, feel free to contact me. I will be happy to provide my complete Curriculum Vitae (CV) along with all the professional certifications and training certificates I have earned throughout my career. I would also be pleased to discuss your project and find the best solution to help your business achieve its goals.

👋 Hi, I'm Francesca – a trilingual Customer Service and Virtual Support Specialist with over 4,700 hours of hands-on experience across a variety of industries. I help businesses deliver fast, friendly, and professional support that builds trust and keeps customers loyal. 💡 What I Can Help You With: ✅ Customer service in Italian, English, and Spanish — via chat, email, or phone ✅ Expert use of ticketing systems & CRMs like Zendesk, Freshdesk, and more ✅ Full Virtual Assistance: email management, scheduling, appointment setting, task coordination ✅ Technical support: troubleshooting issues with clarity, patience, and professionalism ✅ Strong communication, problem-solving mindset, and high attention to detail 🚀 Why Work With Me: 🌟 Top Rated on Upwork | 100% Job Success Score 💰 Over $60,000+ earned with long-term clients & stellar reviews 🕐 Flexible availability: ready for urgent tasks or ongoing projects 🎯 Results-focused, always aiming to improve CX and boost satisfaction 🌍 Languages: 🇮🇹 Italian – Native 🇬🇧 English – Fluent 🇪🇸 Spanish – Fluent If you're looking for someone dependable, proactive, and truly committed to delivering exceptional customer service — let’s connect! I’d love to hear more about your project and explore how I can support your team. 😊

I possess six years of customer service experience and problem-solving skills in public facing roles. I am good at dealing with customer queries and I manage my time well to achieve tasks quickly with good results. I enjoy working in fast paced environments with a strong team to resolve customer issues. I am a highly motivated individual seeking to use my skills to provide excellent customer service. I have lots of experience in dealing with customer queries on the phone and by email. I also have extensive experience with Microsoft programmes, Zendesk and Slack. I possess strong written and verbal communication skills, as this was important in past work responding to customers queries via email in a clear and helpful manner. I keep my schedule and tasks organised well so I am reliable and easy to contact.

I am a professional with experience in social media management and customer service. I hold a master’s degree in social media management and confidently use tools like Canva to create engaging and strategic content. Over the years, I have gained experience in customer support, working in both e-commerce and healthcare. I handle tickets, emails, calls, and daily issues with accuracy and professionalism, always ensuring clear and timely communication. I am organized, proactive, and results-oriented, ready to support my clients both with social media management and customer assistance tasks, guaranteeing efficiency and attention to detail in every project.