Hire the Best Hospitality Specialists
in Italy

I am a detail-oriented and reliable professional with experience in customer service, remote support, and administrative tasks. I have worked in international environments managing client communication via email and phone, handling bookings, requests, and customer inquiries, and ensuring clear, timely and professional support. I am comfortable working independently, organizing tasks, and using digital tools and structured systems. I am fluent in Italian (native) and English, and I am known for being organized, precise, and a fast learner. I am committed to delivering accurate, high-quality work and providing a positive experience for clients.

MARCO MONTECCHIANI Macerata (MC), Italy Online Interviews: Google Meet / Zoom | Availability: 100% Remote / Smart Working & On-Site PROFESSIONAL PROFILE Versatile, dynamic, and results-driven professional with over 25 years of extensive experience in business management, customer service, remote operations, specialized translation, and interpretation. An avid world traveler who has visited over 50 countries and lived abroad, developing a strong international mindset and cross-cultural adaptability. Leveraging full fluency in four languages (Native Italian, Portuguese C2, English C1, Spanish B2) and advanced proficiency in Windows 11 digital environments, I ensure operational autonomy, precision, strong managerial capability, and analytical problem-solving in complex scenarios. CURRENT PROFESSIONAL EXPERIENCE Remote Operations Specialist | Soccorsovicino.it Overseeing remote communications, user support, and operational coordination for the platform. Resolving critical operational issues and delivering continuous user support using advanced digital tools. Freelance Translator, Interpreter & Localization Specialist | ProZcom & TM-Town Delivering specialized translation, interpretation, proofreading, and multilingual content localization for global corporate clients. Managing Translation Memories (TM) and linguistic adaptation across Italian, English, Portuguese, and Spanish. Freelance Media Specialist & Photographer | Upwork Providing professional photography, digital capture, and visual content creation for international clients. Executing advanced post-production and image editing optimized for e-commerce, digital catalogs, and portfolios. Construction Site Safety Supervisor | Marche Region Supervising site safety protocols for 2016 post-earthquake reconstruction projects. Ensuring compliance with health and safety regulations (Legislative Decree 81/08) and managing field risk prevention. ADDITIONAL PROFESSIONAL EXPERIENCE Owner & General Manager | Trattoria da Ezio (1996 – 2018) Directed overall operations, staff management, financial planning, and marketing for a historical business; awarded 5 TripAdvisor Certificates of Excellence. Retail Specialist & Gastronomer | Coop Alleanza (2021 – 2022) Managed customer service, checkout, product display, and HACCP compliance. Coordinator, Tour Guide & Hotel Operations Manager | Pousada do Pilar (Salvador, Brazil) (2004 – 2005) Managed group tours, represented the company in international tourism fairs, and led post-renovation setup and staffing. Executive Chef – Humanitarian Mission | Mission Arcobaleno (Vlorë, Albania) (1999) Coordinated emergency catering operations providing 700 daily meals for refugees. CORE COMPETENCIES & LANGUAGES IT Systems & Technologies: Full proficiency in Windows 11 OS, Microsoft Office Suite (Word, Excel, Outlook), photo editing & visual post-production software, network configuration, and hardware setup. Customer Relations & Remote Management: Multilingual communication, analytical problem-solving, negotiation, and public relations. Languages: Italian (Native) | Portuguese (C2 - Mastery) | English (C1 - Advanced) | Spanish (B2 - Upper-Intermediate). EDUCATION, CERTIFICATIONS & TECHNICAL SETUP Certifications: Retail Sales & Commercial Techniques (2023), HACCP & Food Safety (2021), Workplace Safety ASR (2021), Fire Safety RSPP (2013). Education: Middle School Diploma – "Sibillini" School, Macerata. Smart Working Setup: High-performance GEEKOM A6 workstation (Windows 11 Pro), fiber internet, Panasonic Lumix camera (Leica lenses), Xiaomi 15T Pro (Leica optics). Interests & Entrepreneurship: International travel, hospitality management, management of an organic agricultural estate producing olive oil and fruit, professional photography. I hereby authorize the processing of my personal data in accordance with Art. 13 of EU Regulation 2016/679 (GDPR). Macerata, September 13, 2026

Travel Planner, Personal & Executive Assistant, and Luxury Concierge with 14+ years of experience across private clients and international companies. Luxury Travel Planning — custom itineraries across Italy, Europe and worldwide. Honeymoons planned couple by couple, family trips, VIP luxury journeys, ski holidays, and adventure travel. Villas, yachts, private drivers, restaurant tables that don't officially exist, and full logistics across multiple countries. When something breaks mid-trip, I'm already fixing it before you've noticed it broke. Personal, Virtual & Executive Assistant Support — calendar management and priorities across time zones, travel coordination with real-time problem-solving, vendor negotiation and follow-ups that don't fall through the cracks. Social media management, inbox management, stakeholder communication, presentations, reports, online shopping, deliveries, appointment scheduling, and personal errands — the kind of support that means you stop thinking about the details. Wedding Planning, Corporate Retreats & Event Planning — I'm the founder of The Italian Chapter, a boutique agency designing destination weddings, corporate retreats and incentive programmes across Italy for international clients. 500+ projects delivered, for groups from 10 to 150 people. Venue sourcing, guest logistics, accommodation, on-site presence, built around your objectives, not a fixed package. Fast replies, updates you don't have to chase, problems solved before they reach you. If you want someone who takes full ownership and handles the unexpected without you finding out about it after the fact, message me.

I'm an Italian professional graduated in Foreign Languages and Cultures, with a particular focus on English and Spanish languages. During my academic career, I managed to accrue nearly 5 years of work experience related to customer service, sales, promotion, and hospitality. I'm currently working in one of the best retail companies as Investigation Specialist for the Spanish market. I am a focused professional who has been consistently praised as quality-oriented by my co-workers and management. Furthermore, I have always demonstrated communication, language, and multitasking abilities.