Hire the Best Customer Experience Specialists

I'm Stan, founder of Evateck, a managed customer support and BPO provider helping companies build dedicated remote teams for customer support, content moderation, and back-office operations. Evateck recruits, trains, manages, and QA-monitors every agent we assign. Instead of simply providing individual freelancers, we build managed teams with onboarding, supervision, escalation procedures, reporting, backup coverage, and ongoing performance management built into the engagement. What we handle Customer & Technical Support Live chat, email, phone, and social support; Tier 1–2 technical troubleshooting; ecommerce and marketplace support; orders, refunds, returns, exchanges, shipping and tracking issues, account questions, and escalations. Content Moderation & QA High-volume content review, listing and asset QA, moderation queues, policy enforcement, trust and safety workflows, and structured escalation processes. Back-Office Operations CRM and ticketing administration, data processing, order management, scheduling, verification workflows, reporting, status monitoring, and repetitive operational work built around your existing SOPs. Recent Evateck engagements include * Customer support for a global baby-gear rental marketplace * Scaling support capacity for a SaaS company * Reviewing **22,000+ marketplace assets** against a fixed project deadline * After-hours track-and-trace operations for a logistics provider * Ongoing ecommerce and marketplace customer service across email, chat, and phone Our teams work inside the systems you already use, including Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, ecommerce platforms, CRMs, and custom internal tools. We can provide multilingual coverage across 10+ languages, support US, UK, and European operating hours, and build teams for extended-hours or 24/7 coverage. Depending on the engagement, our teams have achieved performance metrics including: * 95% of live chats answered within 2 minutes * 95% of emails answered within 30 minutes * 90% of calls answered within 5 minutes * 85% first-contact resolution * 4.5/5 average CSAT * 90+ NPS We can also operate within client-defined security, privacy, and data-handling procedures, including GDPR-sensitive workflows. I understand both sides of the operation: the customer-facing support experience and the technology behind it. Evateck is a strong fit for * Ecommerce businesses needing reliable customer support coverage * Marketplaces managing large volumes of buyers, sellers, listings, or content * SaaS companies scaling Tier 1–2 support without building a large internal team * Companies needing content moderation or QA at scale * Logistics and operational businesses requiring after-hours coverage * Teams overwhelmed by ticket queues, repetitive workflows, or back-office tasks * Companies looking for a managed support operation rather than individual freelancers If your team is buried in support tickets, moderation queues, or repetitive operational work, I’d be happy to discuss what a dedicated Evateck team could take off your plate.

Customer retention specialist with 7+ years reducing churn, restoring CRM accuracy, and building customer success systems for SaaS and e-commerce brands. Results from week one. Hi. I'm Cissy, and I need to tell you something most founders discover too late. Your customers aren't leaving because your product failed them. They're leaving because the experience between signup and their first real win has a gap nobody is owning. And every week that gap goes unfixed, it compounds, in lost monthly recurring revenue, in referrals that never happen, and in customers who cancel quietly and tell everyone why. I close that gap. Deliberately. Measurably. My career started at the Danish Refugee Council, one of the world's largest international NGOs, managing front office operations and stakeholder communication for 300+ staff across multiple time zones. I hold a Bachelor's degree in Human Resource Management, and have since built customer success and CRM systems for SaaS companies and e-commerce brands where client retention directly drives revenue. I don't just understand customer success theory. I've built the helpdesk workflows, onboarding systems, and churn prevention processes, inside real businesses, under real pressure, with results that show up in the numbers. If you're running a SaaS company, a subscription e-commerce brand, or a B2B service business, you've probably already seen the warning signs: ▸ Churn is climbing but nobody can isolate the root cause ▸ Your CRM holds data nobody trusts, duplicates, dead records, missing fields ▸ Customer onboarding is inconsistent, some clients thrive, others disappear before month three ▸ Your support team is reactive by default, not by design ▸ At-risk accounts go undetected until the cancellation email arrives That is not a staffing problem, it's a systems problem, and it is exactly what I specialize in fixing. I'm not a customer support specialist you manage; I'm a customer success operator you deploy, and I come with a complete system, not just availability. Most support specialists handle tickets reactively. I build the helpdesk management workflows and SLA-compliant escalation systems that eliminate unnecessary tickets before they exist, while proactively monitoring customer health scores and at-risk accounts before cancellation decisions are made. The difference shows up in three numbers: your churn rate, your CSAT score, and your net revenue retention. Those are the numbers I move. Deliberately. From week one. What my clients actually measure: ▸ 60–80% faster response times in week one ▸ 85%+ first-contact resolution (FCR) rate across email, chat, and phone support ▸ 100% CRM data accuracy — HubSpot, Zoho CRM, Freshdesk, Zendesk ▸ Churn reduced through structured onboarding that gets clients to their first win before day 30 ▸ At-risk accounts identified and recovered before cancellation decisions are made ▸ Weekly visibility reports; CSAT scores, FCR rates, ticket volume, churn indicators Tools I work in daily: Zendesk, Freshdesk, HubSpot CRM, Zoho CRM, Pipedrive, Intercom, Shopify, Gorgias, Click Up, Notion, Google Workspace, Slack, Calendly Who I work with: Founders and operators at growth-stage SaaS companies, e-commerce brands, and B2B service businesses who understand one thing clearly; customer retention is a revenue strategy, not a support function. If you're scaling past the point where you can personally own every client relationship and you need someone who can own that function completely, we should talk. Here's the lowest-risk way to start: Send me one message. Describe your current customer experience setup, what's working, what isn't, and where you feel most exposed. I'll respond within 24 hours with a specific, honest assessment of your biggest retention risk and exactly how I'd approach fixing it. No pitch. No template. Just a direct answer from someone who has seen this problem before and knows exactly how to close it. Most clients say that reply alone was worth the message.

Every lead that goes unanswered, every customer inquiry that slips through the cracks, and every missed follow-up is a potential loss in revenue. I help SaaS companies, tech startups, and B2B organizations build support systems that improve customer experience, strengthen retention, and protect revenue opportunities. While many Customer Support Specialists focus solely on resolving tickets, I focus on the entire customer journey—from first contact and onboarding to long-term customer loyalty. My approach combines customer support, CRM management, and lead nurturing to help businesses create seamless customer experiences while ensuring no valuable lead or opportunity is overlooked. Using HubSpot, Zendesk, Intercom, and Freshdesk, I help businesses streamline customer communication, organize customer data, manage support workflows, and maintain efficient lead management processes. Through hands-on HubSpot CRM projects, I have organized lead pipelines, created contact management workflows, and implemented lead-tracking processes designed to ensure inquiries are assigned, followed up on promptly, and moved through the appropriate customer journey. Great customer support is not a cost center—it is a growth function. When customers receive timely support, prospects receive consistent follow-up, and customer data is managed effectively, businesses retain more customers, increase conversions, and grow sustainably. How I Can Help Your Business ✔ Customer Support & Ticket Management ✔ Email & Live Chat Support ✔ HubSpot CRM Management ✔ Zendesk & Intercom Administration ✔ Freshdesk Support Operations ✔ Lead Management & Lead Nurturing ✔ Customer Success, Retention & Onboarding Support ✔ CRM Data Management & Cleanup ✔ Contact Database Management ✔ Pipeline Management ✔ Knowledge Base Documentation ✔ Escalation Management ✔ Customer Experience (CX) Support What You Can Expect • Prompt, professional, and customer-focused communication • Accurate and well-organized CRM records • Consistent lead follow-up and pipeline management • Efficient handling of customer inquiries and support tickets • Reliable support processes that help your business scale • A customer-first approach that strengthens trust and loyalty I genuinely enjoy helping customers feel heard, supported, and confident in the businesses they choose. Whether your leads come from your website, referrals, paid campaigns, or inbound inquiries, I ensure they are documented, organized, and guided through the right customer journey so nothing falls through the cracks. If you're looking for a Customer Support & CRM Specialist who can help you improve customer experience, maintain an organized CRM, and ensure no lead falls through the cracks, send me a message or invite me to your job. Let's discuss your CRM, support workflows, and customer journey, and identify opportunities to improve efficiency, retention, and long-term growth.

I'm a Product Designer, Agentic Engineer, and Product Thinker with 18+ years of experience building digital products that people actually want to use — across eCommerce, B2B, B2C, SaaS, and enterprise platforms. My background spans some of the region's most recognized brands: Head of Design & Experience at StarHub, Design Manager for Enterprise UX at Agoda, Team Lead at Microsoft, and senior roles across the US and Southeast Asia. I've built and led multidisciplinary teams of designers, researchers, and brand strategists — but these days I'm fully hands-on, freelancing full-time and doing what I love most: solving real product problems from the ground up. What makes me a little different: I don't just design — I build. I'm comfortable working across the full product stack, from early strategy and user research through Figma prototypes, design systems, and developer-ready handoff. As an Agentic Engineer, I work with AI as a deliberate collaborator — defining the architecture, logic, and approach first before directing AI tools to execute with precision. This is a fundamentally different discipline from simply prompting and hoping for the best. I also integrate AI into my design workflow daily — accelerating research synthesis, generating concepts faster, and moving from brief to polished output more efficiently than a traditional process allows. This combination — senior strategic thinking, hands-on execution, and AI-augmented workflow — means I can do in days what used to take weeks, without sacrificing quality. What I can help you with: — UX/UI design for web and mobile — SaaS and enterprise product design — eCommerce and checkout experience — Website redesigns in Figma, Framer, or Webflow — UX audits and conversion optimization — Design systems and component libraries — Research, testing, and synthesis — Prototyping and developer handoff — Full-stack site and application builds using agentic AI development workflows — from architecture and logic definition through to a fully deployed, production-ready product I work best with clients who value clear thinking, fast execution, and a designer who asks the right questions before jumping to solutions. If that sounds like you, let's talk.

Hi, I’m Moises — a Customer Support & Sales Specialist with over 10 years of experience working with US-based clients and international customers. I have handled multiple roles including Technical Support, Billing, Sales, and Customer Success across different industries. My background includes call center and freelance work, managing inbound calls, email support, live chat, and ticketing systems in fast-paced environments. Throughout my career, I’ve worked with clients from various sectors, adapting quickly to different products, processes, and customer needs. I focus on delivering excellent customer experiences by resolving issues efficiently, identifying sales opportunities, and maintaining high customer satisfaction. I am a fast learner, detail-oriented, and comfortable multitasking. I thrive in dynamic environments and consistently aim to exceed performance expectations and KPIs. If you're looking for someone reliable, adaptable, and experienced in customer-facing roles across industries, I’d be a valuable addition to your team.

Objective • Applying for the position of a Virtual Assistant to further improve my skills, knowledge and experience with utmost excellence as contribution to the company Skills • Has over 5 years’ worth of experience with hotel accommodations and customer service • Excellent written and verbal communication skills, fluent in English and Filipino • Strong interpersonal skills highly effective in communicating and listening • Customer-oriented and with strong leadership skills • Organized • Adheres to customer service procedures • Highly driven to achieve team and company goals • Skilled in Opera Systems • Proficient in Microsoft Word and Power Point