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Rating is 4.9 out of 5.
4.9/5
based on 1,081 client reviews
  2. Admin & Customer Support Talent
  3. Customer Service Representatives
  4. (Current) Customer Experience Freelancers
  • $38 hourly

    • 5.0/5
    • (29 jobs)
    I can significantly improve your customer retention & customer loyalty and make repeat business the norm. With deep corporate experience, I have been focussing on Customer Relationship Management for entrepreneurs and small businesses since 2011. I think of prospects as potential customers, so they form part of the CRM strategy. FACT: It can cost up to 5 times more to acquire a new customer than it is to retain one. WHAT DO I DO? I help you to turn prospects into customers and then keep them for life. HOW? 🔹 I create a customer relationship strategy customised for your business; 🔹 I help you to not only to retain your customers, but turn them into raving fans; 🔹 I map out your sales funnel or customer journey with you, to delight both prospects and customers; 🔹 I create content for you to engage with your customers regularly, sharing value-added information; 🔹 I develop drip campaigns to turn prospects into customers; 🔹 I help you to re-engage with dormant customers, so that they start buying again. WHAT ARE THE BENEFITS? 🔹 Increased customer retention 🔹 Increased customer loyalty 🔹 A great customer experience 🔹 Repeat business 🔹 Referrals 🔹 Increased revenue and profits 🔹 Increased conversion rates WHAT IS MY EXPERIENCE? I spent 18 years in the Corporate world, always wearing a Customer Relationship Management (CRM) hat. It quickly became a passion and when I launched my own business in 2011, there was no doubt in my mind about what I wanted to do. My main focus area is to assist entrepreneurs and small to medium sized businesses to retain their existing customers, increase repeat business, get better referrals and grow their revenue. Let me help you with what I am good at, so that you can focus on running your business. RemotaniaTribe
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Marketing
    Social Media Content
    Customer Relationship Management
    Customer Engagement
    Customer Retention Strategy
    Customer Satisfaction
    Sales Funnel Copywriting
    Sales Funnel Builder
    Email Marketing Strategy
    Content Writing
    English
  • $30 hourly

    • 4.9/5
    • (34 jobs)
    Dear Esquire, My name is Mariano E. Barrenechea, and I'm an experienced bilingual (EN/SP) Immigration Paralegal with three years of experience in family and humanitarian-based Immigration Law, and some experience with employment-based cases as well. I am very well acquainted with the INA, the 8 C.F.R., Immigration case law, and have extensive experience with filings before USCIS, EOIR, and the BIA. If you are looking for a paralegal that actually knows what he is doing (yes – actual legal knowledge, not document-drafting based on templates) to assist you in handling a caseload or performing a specific project, or for case strategy, then yours truly is the person you are looking for. As a seasoned Immigration Paralegal, I confidently manage cases from beginning to end with minimal oversight. I keep the attorney informed by sharing any concerns or potential issues that crop up along the way. Constructive feedback is always welcome, and I maintain a positive outlook when working with both clients and attorneys. My use of emotional intelligence allows me to establish genuine connections with clients, offering them a sense of comfort and confidence that their case is well taken care of. I'm well-versed in Immigration Litigation, including bond work, and removal defense (motion drafting, pleadings, preparation for IH and merits, as well as filing relief applications before EOIR). I also draft BIA Appeals, Circuit Court Appeals, and Writ of Mandamus petitions. On the USCIS front, I can handle the drafting of waivers (I-601, I-601A, I-612, I-192, and I-212), Asylum/42B/U/T/VAWA/SIJ applications, DACA/TPS filings, Medical Deferred Action, and Military Parole in Place requests, I-130 petitions (CP and AOS), responses to complex NOIDs/RFEs, I-290B, and appeals before the BIA. In the employment/business immigration end, I have experience with TN and E-2 Visas, EB2 NIW, EB-1A filings, and I-140 adjustments (with and without I-485). I pride myself on being a true team player, stepping up even during the most demanding moments. My capacity to thrive under pressure and meet deadlines allows the Attorney to delegate tasks confidently. Whether your firm is experiencing rapid growth or facing a significant caseload backlog, I am the ideal candidate to support and alleviate the workload efficiently. I am open to long-term, short-term, and per diem arrangements. Don't hesitate to shoot me a message if I can be of assistance. Please note that I am a Paralegal who works - and has always worked - under the supervision of a licensed professional. I do not engage in the unauthorized practice of law, nor do I counsel on legal topics of any kind. If you're an individual seeking representation in your matters, I will happily refer you out to an experienced professional, but will be unable to further assist you. Thank you for your understanding.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Draft Documentation
    Slack
    Microsoft Word
    In-App Support
    Administrative Support
    Legal Assistance
    Online Chat Support
    Customer Engagement
    Immigration Law
    Employer Sponsored Visa
  • $17 hourly

    • 4.9/5
    • (19 jobs)
    I have been working in the BPO industry for more than 10yrs and 3yrs in freelancing. I am an exoert The working years include: Customer Service & Technical Support in Telco and VOIP account, Outbound/Inbound Sales Representative producing great results in B2B and B2C campaign. 🏆🏆 I take pride in my personal Upwork profile, having the perfect Job Success Score (100% JSS), the "TOP RATED PLUS" badge, and the 5-star client reviews. Please read some of the responses from my previous clients, and I think you will quickly agree that I am a perfect fit for your project and you can put your trust in me. Below are some of my responsibilities: • Facilitate Process Training to employees regarding Financial Insurance in the United States. • Conduct Final Interview to applicants who passed all the stages in the recruitment process. • Creating weekly reports to clients for Weekly Business Review (WBR) and Monthly Business Review (MBR). • Creating daily reports to clients and operations regarding process training. • Helping operations on improving numbers on each KPI. (Quality, AHT, Learning Opportunity) • Provide coaching to reps that needs improvements on the product and process. • Take inbound calls related to (VOIP). • Perform basic troubleshooting on their VOIP and mobile devices. • Take inbound and outbound calls regarding on beauty product and medicines. • Perform Basic Troubleshooting steps on their mobile phone. • Back office work related to working on cases for porting their number from one carrier to another. • Supervisory calls if the customer requested to speak to a supervisor. Additional Skills: Excellent skills in Microsoft office application such as Word, Excel, Power point and Outlook. Can type up to 43wpm.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Sales
    Marketing
    B2B Marketing
    Cold Calling
    Customer Service
    Sales Management
    Telemarketing
    Data Entry
    B2C Marketing
    Customer Relationship Management
    Real Estate
    Business with 1-9 Employees
  • $45 hourly

    • 4.7/5
    • (255 jobs)
    TOP RATED PLUS ZENDESK EXPERT (10+ yrs) ⭐⭐⭐⭐⭐ Over the past 10+ years, I specialize in: ✅ Zendesk (Guide) Help Center theme customization (Branding) ✅ Zendesk's new account setup and configuration using best practices. ✅ Improve current ticket workflow to speed up the reply process and prevent the skipping of tickets. ✅ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves. ✅ Clean up the Zendesk environment to speed up the ticket resolution process. ✅ Creating insights to measure the agent's performance and your product performance. ✅ Customize your Zendesk instance to your brand identity. ⭐ Here you can take a look at some examples of my finished Zendesk Help Centers: pinterest.com/wladan/zendesk-customization-developer-zendesk-help-cente/ ⭐ ​I have worked as a Zendesk administrator for many global ​companies (​​like Upwork Global, NBC, Satechi, Wrike​, Teachable​ , etc), so I'm pretty sure that I can provide you with lots of good suggestions about the better use of Zendesk​.​ ⭐ One more thing, Please check my profile and feedback from my clients​, those words are worth for me more than anything I could say here​.​​​​ ⭐ Last but not least, all my ex-clients have unlimited support from me for all Zendesk-related questions/issues. It's really important to me that you feel comfortable with your Zendesk environment after the contract is completed!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Zendesk API
    Customer Relationship Management
    API
    Theme Development
    Website Customization
    Customer Support
    System Administration
    jQuery
    CSS 3
    HTML5
    CSS
    Email Support
    HTML
    JavaScript
    Zendesk
  • $95 hourly

    • 4.9/5
    • (107 jobs)
    I am a former Customer Experience manager, now specializing in Zendesk optimizations and implementations. I am Zendesk certified and have extensive experience in all Zendesk products - Support, Sell, Talk, Email, Explore, Guide, Gather (Community Forum), Chat, Messaging, Chat bots. If you provide or share any process documentation that exists today, I can easily translate that into "Zendesk Speak" and build your system. I believe simplicity serves not only customers, but your agents as well. My experience includes: Support - + Business Rules /Automations with or without API integrations (Support) + Tagging tickets and identifying them quickly in Explorer reporting or automations + Conditional Ticket Forms + Macros which populate all fields and update statuses + Social support (Twitter/Facebook/Instagram) + Customer Satisfaction program design and tracking (Support/Explore/Talk/Chat) + Defining and implementing KPIs (Support/Explore/Talk/Chat) + Building reporting dashboards (Explore) + Help Center (Guide) + Answer Bot (Support) + Talk (Support or Sell) i.e. different phone systems + Chat with messaging, chat bots or simply forms + Installation of 3rd party apps + API integration with other systems + Custom side bar apps for common use cases (see account details, refund_ In addition to implementing the logistical and technical portions of Zendesk, I am also an experienced customer support writer. I can create macros and help articles in the voice of your company to efficiently address issues and to deflect unnecessary contacts. In addition to Zendesk, I have worked with Salesforce and Zoho.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Zendesk API
    System Administration
    KPI Metric Development
    Ticketing System
    Customer Satisfaction
    Client Management
    Customer Support
    Employee Training
    Zendesk
    Customer Retention
    Process Improvement
  • $75 hourly

    • 5.0/5
    • (20 jobs)
    "Melissa has been an asset to the company..." As an entrepreneur, you are dealing with time pressures like never before. The nonstop fight to juggle every responsibility is overpowering. In this never sleep society, it's become tough to balance work, family and other commitments. You already know that you are far too overbooked. You can’t wave a magic wand and make the day longer. But there are things you can do to save time. And there are things you can do to maximize what you accomplish with your time. In essence, you can add hours to your day. 3 Quick Tips to Add Hours to Your Day 1. Do easy things during your least productive hours. 2. Do your most challenging tasks during your most productive hours. 3. Hire Melissa Jasmin This means that when you work with me, you're working with a Certified Direct-Response Copywriting Specialist, a Community Management Specialist, and an Email Marketing Specialist (all certified by Digital Marketer). I am your next Jill Of All Trades, experienced in CRMs such as Infusionsoft and ActiveCampaign. Years of experience in SaaS fixing membership sites, online courses, and also email marketing campaigns. How can I help save you time today?
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Support
    Communications
    Project Management
    Project Scheduling
    Phone Support
    Technical Support
    Management Skills
    Client Management
    Communication Etiquette
    Project Objectives
    Business Operations
    Project Plans
  • $15 hourly

    • 4.9/5
    • (21 jobs)
    Professional Summary: Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering exceptional service on every interaction. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Active Listening
    Customer Support
    Intercom
    Problem Solving
    Product Knowledge
    Gorgias
    Customer Service
    Data Entry
    Communication Etiquette
    Resolves Conflict
    Zendesk
    Email Support
  • $25 hourly

    • 4.9/5
    • (42 jobs)
    Why hire me? I provide superb quality remote service delivery. It's that simple. My Upwork client showcase: Start-ups | Para-legal services | Mortgage brokers | Bankruptcy referral | Insurance brokers | Tech-driven gardening services | Online delivery services | Real estate services | Digital marketing | Health care | E-commerce Support | SaaS marketing | Edutainment™ Support | FinTech Sales and Marketing Prior job experience: Entry-level, Supervisory, all the way to Mid-level management roles, 15 years total. The knowledge and skills I've picked up help me serve my clients better. Been "Upworking" for the past 9 years and the journey has been fruitful. I know however that the best is yet to come!!!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Marketing
    Business Development
    Customer Experience Research
    US English Dialect
    Prospect List
    Digital Marketing
    Telemarketing
    List Building
    Outbound Sales
    Cold Calling
    B2B Marketing
    Salesforce CRM
    Lead Generation
  • $70 hourly

    • 5.0/5
    • (8 jobs)
    So you decided on Kajabi to host your course- good choice! And here’s the tea…between you and me, it's the best out there for creating an amazing experience for your audience. But what really makes it a great experience? A SOLID SETUP. In fact, it's crucial. But you know this. You also know that you've got a business to run and learning another platform isn't high on your priority list. You've got people to serve after all. So what’s the fix? Well, this is where I step in. I'll take care of the heavy lifting like on-brand course and marketing support so you can focus on doing more of what lights your soul up without having to worry about all the techy stuff. Below are some of the things I can help support you with: COURSE SUPPORT -Kajabi Membership Design & Development -Kajabi Landing Pages -Kajabi Pipeline creations -Kajabi Online Course Setup -Course Workbooks -Course Handouts MARKETING SUPPORT -Kajabi Integrations -Quiz Setup and Integration with Kajabi -Lead Magnet Design -External or Internal (Kajabi) Funnels, Sequences, & Automations CONSULTING -Kajabi Audit -Online Course Audit -Coaching & Strategic Guidance Interested in working together? Click the white “Hire Now” button at the top of this page to get started. Still have questions? Click the green “Post Job to Invite” or “Invite to Job” button to start a conversation or request a phone call.
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    Kajabi
    Course
    Digital Marketing
    Website Redesign
    Lead Magnet
  • $65 hourly

    • 4.9/5
    • (45 jobs)
    14 Years Of Web Design Experience, 8 of which have been with Shopify. I specialize in a complete "Head to Toe" design and setup of Shopify stores new or old. I lay all the ground work and build your online business from the ground up. I have built several stores that went on to produce over 5 figures per month. Does Your Store Need A New Look? I also specialize in analyzing existing stores, and bringing them up to speed with new looks and designs that turn heads in today's ever changing market. Here are some highlights of how I can provide value to you and your business: ★ Complete store set up and design from scratch, on-site SEO, High Quality images, pages, product collections, etc. ★ Post design support of your Shopify site to help ease you into familiarity ★ Logo design and implementation ★ Installation and setup of Top converting apps ★ Visually appealing storefront with High-Quality product images ★ Experience in Dropshipping with AliExpress and Oberlo, among others ★ Social Media marketing/Email Marketing and optimization I currently still own and operate my first ever Shopify store that I started in 2014. Building and designing any online business or marketplace is something I truly have a passion for. There is no better person to hire than someone who loves what they are doing. Allow me to indulge in my passion, and help you build an eye-catching, visually stunning, successful business that you can be truly proud of for years into the future. I look forward to working with you soon.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Shopify Apps
    Shopify Theme
    Shopify SEO
    Design Enhancement
    Website Customization
    Email Marketing
    Product Design
    Dropshipping
    Web Design
    Social Media Marketing
    Shopify
    Search Engine Optimization
    Social Media Management
    Facebook Advertising
  • $25 hourly

    • 4.9/5
    • (6 jobs)
    Experienced and skilled Customer Service Specialist with management experience and more than 7 years of working experience in the industry. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Intercom
    Communication Skills
    Time Management
    Customer Support
    Customer Retention Strategy
    Live Chat Software
    Active Listening
    CRM Software
    Call Center Management
    Zendesk
  • $12 hourly

    • 4.4/5
    • (21 jobs)
    Energetic specialist with 6+ years of experience in customer service and 5+ years of experience in content development. Meeting and exceeding sales and customer care objectives, known for working in challenging and deadline-oriented environments. Successful track record of carefully screening and following-up on customer orders along with ensuring complete customer satisfaction. Good communication and public dealing skills. Content Development: Ability to write in an engaging and active tone with proper subheadings. Special talent for developing product inserts, product descriptions, web content, blog content, instruction manuals, travel content. Achievements: Trained multinational professionals through webinar sessions for ERP portal OneSource; customers included (MARS, WPP, Dover, IMS Health, Russell Reynolds Associates and many more...) Handled customer support of online fitness store on various sales channels such as (Amazon, eBay, Sears and Fitness Store) Drafted order, warranty, shipping, returns and refunds policies. - Produced product FAQs for 50+ fitness products. Handled communication with suppliers for reordering massive volume of consignment annually. Organized weekly webinars with team members in collaboration with US Director to strategize operations procedure for effective service. Areas of expertise include: Live Chat Support, Email Support, Inbound Phone Support, Outbound Phone Support, Social Customer Support, Front Office, Back Office, Credit handling, Account creation and management, Process improvement Also Worked on specific ticketing and supply chain platform such as: LivePerson, SupportSuite, OneSource Skills: Customer Service, Relationship Builder, Critical Thinking, Troubleshooting, Effective Communicator, Proofreading, Operational Support, Problem Solving Companies worked for: GlobalServe, MycroBurst, Fitness Republic, LogoDesignGuru
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Administrative Support
    Product Knowledge
    Customer Satisfaction
    Incident Management
    Communication Etiquette
    Technical Writing
    Ticketing System
    Customer Support
    Technical Support
    Email Support
    Phone Support
    Customer Feedback Documentation
  • $200 hourly

    • 5.0/5
    • (70 jobs)
    I own and operate my own systems and management consulting firm, and my team and I have extensive experience implementing, enhancing, and maintaining Zendesk instances at all subscription levels (Team, Growth, Professional and Enterprise). We manage multiple Zendesk accounts for clients on a daily, weekly, or monthly basis, and are an official Zendesk Select Partner as well as a Certified Zendesk Support Admin. We've created thousands of macros, tags, triggers, and automations. If you're just starting out, we can help you connect and set up email accounts, route messages to the proper teams, and customize your account settings via ticket, organization, and user fields. If you're looking for further customization via apps and API connections, or want to improve your CX with Guide or implementing Answer Bot, we are well-versed in those areas, too. To learn more about the work we do in Zendesk, feel free to visit the Zendesk page of my website, which is listed in the Portfolio section. Now that you know what we do, here's a little about me personally: I earned my undergraduate degree in 2006 from Whitworth University while double majoring in Economics and Business Management, then completed my MBA at the University of Colorado in 2012, shortly after my wife and I celebrated the birth of our first son. I enjoy engaging with organizations who are interested in automating and integrating software solutions as a means of utilizing their technology to the fullest. I am confident that we can help you and your team create more efficient, streamlined processes that generate real time and money savings for your business.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    API Integration
    Automation
    Zendesk API
    Zendesk
  • $200 hourly

    • 4.7/5
    • (59 jobs)
    EXPERT-VETTED and TOP-RATED by Upwork clients. I am an expert in building and scaling businesses through marketing, sales, technology, and operations. Here are some of the results that I have achieved: - Scaled 7 businesses from nothing (or nearly nothing) to eight figures, a few as high as 18 Million in revenue, usually within 2-4 years. - Led operation to ARR growth from $60,000 to $3.6 Million in a three year period in B2B e-commerce as executive leader - ARR growth from nothing to $8 Million in two years for a SaaS as Product Marketing Director for Online Security and Content Management company - Led a Fortune 500 team that launched a new online channel, booking an incremental $16,000,000 in additional e-commerce revenue and removing $2 million in costs by providing an alternative to the cumbersome call-center sales experience; executed in just over 2 months - Responsible for generating over 100,000 form fills in financial services, 10,000 in SaaS and Fintech, and over 4,000,000 automotive and auto credit leads over the course of my career While not every business can afford a seasoned leader for their marketing, sales, or executive needs, I offer my services on a fractional, outsourced basis. Let me show you how I can deliver superior outcomes compared to other alternatives in just 15 minutes. ABOUT MICHAEL BEATON: Michael combines his significant academic business background (MBA from Ross School of Business, University of Michigan) with product development, marketing, strategy, finance, and technology experience. An avid learner and tinkerer, he's put together the best marketing and management systems for small to mid-sized firms, including the Business Model Canvas, the One-Page Marketing Strategy, and the StoryBrand 7 copy framework. He used these systems to take an e-commerce startup to nearly $4,000,000 in revenue in three years, maintaining 48% gross and 22% net margins. CLIENT TYPES SERVICED: -------------------------------- I have worked with hundreds of companies and all types of marketing situations, from startup to Fortune 500 and everything in-between. Typically, my clients seek business advice and strategy, marketing, and fractional, interim, or long-term leadership. INDUSTRIES I SERVE: -------------------------------- SaaS, Technology • Fintech • Financial Services • D2C, B2C, B2B e-Commerce • Real Estate • Coaching, Consulting, and Education • Private Equity / Venture Capital Portfolio Companies • Well-Funded Startups MY SERVICES: -------------------------------- Fractional Executive Leadership (CMO, CIO, CISO, CFO, CEO) • Digital Marketing Audit • Brand Audit • Social Media Audit • Marketing Strategy • Customer Journey • Customer Experience • UI/UX/Website Design • App Design • Business and Technical Requirements • Go-To-Market Planning • SEO Foundational Audit • Managed SEO • Managed PPC • Content Strategy and Creation • Marketing Funnels & Automation • Social Media Advertising • Influencer Strategy and Engagement • Digital Product Development • Venture Development (includes Ideation, Business Model, Branding, Go-To-Market, Website, Marketing and Sales Content, Public Relations, Business Strategy • Real Estate: Joint Venture, Fund Structure, Due Diligence, Stabilized Transaction, Value Added Transactions, Multifamily, Single Family, Commercial Real Estate, New Construction MY TOOLBOX: -------------------------------- Business Model Canvas • StoryBrand 7 Brand Narrative • Shopify, Magento, WooCommerce • Wordpress • High Level Marketing Automation • Sharpspring Marketing Automation • Hubspot, Salesforce, Pardot • Google Data Studio • Segment OUR CLIENTS (Project Type): -------------------------------- Certipro Services (IT ERP eCommerce, Fractional CMO), Copperhoods.com (E-Commerce, Fractional CMO), Southeast Sports Seminars (Online Learning / E-Commerce, Fractional CMO), Imperial Tile (eCommerce, Fractional CMO), Zahraa The Label (E-Commerce, Fractional COO), Maxxvin (Automotive, Fractional CMO), i-Payout (Fintech, Fractional CMO), Oculus (Financial Services, Strategic Marketing - Customer Journey to NYC Startup of the Year in 2020) • XNXCPL Business Services (Venture Development) • Service.com (Venture Development) • Xiggit (Venture Development & Marketing Strategy) • Master Ko (Product Strategy) • Service.com (Venture Development) • Author Builder (Product Development & UI/UX) • US Land (Fractional COO)
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Marketing Strategy
    Digital Strategy
    Management Consulting
    Business Plan
    Market Planning
    Startup Consulting
    Business Coaching
    Marketing Plugin
    eCommerce
    Business Process Reengineering
    Business Operations
    Executive Coaching
    Marketing Presentation
    Digital Marketing
  • $20 hourly

    • 4.5/5
    • (21 jobs)
    Are you looking for a virtual assistant and customer service representative? You are in the right profile! A self-motivated and well-organized professional equipped with 5+ years of experience driving organizational efficiency and maximizing productivity in various administrative support and customer service roles for both large companies and small businesses. I worked as an administrative assistant for two years in Immigration and for various e-commerce stores. moreover, I played a notable role in the call center industry, as customer support through chat, email, phone, and tickets for high-profile US companies, including Altice Mobile, H2O, Boost Mobile, DoorDash, Invest Diva, and Maza. From managing inventories and generating reports to coordinating projects and providing outstanding customer service, I excel at prioritizing tasks, collaborating with peers and management teams, and enforcing effective communication and organizational procedures How I Can Benefit Your Business: ✅ Customer Support 📧💬📞 Providing responsive customer support through email, live chat, and phone 📦 Efficiently handling order fulfillment processes 🌐 Managing social media interactions and maintaining a positive online presence 🔄 Expertly managing returns, exchanges, and refunds for seamless customer experiences 🖥️ Assisting in live webinars to enhance audience engagement ✅ Administrative Support: 📊 Ensuring accurate and organized data entry 📝 Proficiently using G-suite tools like Google Docs and Google Sheets 📎 Utilizing Microsoft Office applications for various tasks, including Word, Excel/CSV files, and Outlook 📬 Skillfully collecting and organizing email addresses and contact information 🔍 Conducting thorough internet research to gather valuable insights 🔎 Bringing in top talent through effective recruiting efforts 📄 Crafting compelling resumes that showcase candidates' strengths 🗂️ Managing projects to successful completion 📖 Formatting ebooks and courses for a polished look 🗓️ Keeping calendars well-maintained and schedules on track 📅 Arranging appointments with precision ✈️ Streamlining travel arrangements for hassle-free trips
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Legal Case Management Software
    Draft Documentation
    Case Management
    Resume Writing
    Cover Letter Writing
    Form Completion
    Forum Moderation
    Recruiting
    Zendesk
    Email Support
    Staff Recruitment & Management
    Customer Service
    Gorgias
    Virtual Assistance
    Data Entry
  • $10 hourly

    • 4.9/5
    • (53 jobs)
    Having over 15 years of experience in the industry resolving complex customer inquiries, I am very confident that our company can deliver. We are passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. You can hire 1-20 employees from our firm and will be readily available to partner with your business.
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    Telemarketing
    Cold Calling
    B2B Marketing
    Data Entry
    Customer Experience Research
    Scheduling
    Data Collection
    Customer Service
    Customer Acqusition
  • $70 hourly

    • 5.0/5
    • (32 jobs)
    Extensive experience in: - Designing and implementing customer experience and voice of the customer (VOC) programs - Gathering customer insights through feedback and behavior data, and turning this data into loyalty, retention and growth strategies. - Turning data into insights, creating visualizations and reports. - Helping ensure market research and other feedback collection surveys are designed appropriately - Integrating Qualtrics and Salesforce (SFDC) CRM platforms. - Automating reporting and dashboards. - Customizing Salesforce implementations to business processes, customizing objects, creating workflows and processes, reporting and dashboards.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Marketing Data Analytics
    Qualtrics
    Customer Experience & Shopper Insights
    Salesforce CRM
    Customer Research & Insights
    Marketing Operations & Workflow
    Customer Experience Research
    Customer Insights
    Business Operations
  • $35 hourly

    • 5.0/5
    • (22 jobs)
    Business-driven individual offering over ten years working as a support and operations manager for the tech and fin-tech industries. I bring over 10 years of experience in customer success management, virtual assistance, and handling of all business ops.  Focused and enthusiastic with expertise in nurturing client relationships, generating revenue with new accounts, and making presentations to prospects. Professional approach to all customer care-related products, high-quality service, and case management from zero to hero to your satisfaction.
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    Data Entry
    Sales
    Sales Management
    Customer Service
    Customer Support
    English
    Russian
  • $12 hourly

    • 3.8/5
    • (14 jobs)
    Leadership skills and the ability to multitask are some of the most important qualities that a customer service supervisor can possess, in my opinion. These are skills I fostered in myself while working for the past three years at Artnaturals and my past job experiences, and these are skills I hope to put to good use at your company. Being a leader does not mean always doing everything on my own. It means giving my team the tools they need in order to succeed on their own. While working at Artnaturals I spoke with my employer about setting up a training program that would require new hires to spend a couple weeks training with me before actually allowing them to interact with customers. Not only did this give our employees better customer service skills, but it also developed a strong bond between myself and the workers. In addition to running this training program, I also had a lot on my plate at any given time. Through this, I learned how to prioritize tasks so that nothing was ever forgotten. I have demonstrated my ability to go above and beyond my normal job description time and time again, and I would be happy to review my employment history with you in greater detail. Thank you for taking the time to consider my application, and I hope to hear from you in the near future.
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    Sales
    Organizational Behavior
    Technical Support
    Lead Generation
    Microsoft Excel
    Amazon Seller Central
    Cold Calling
    Email Support
    Freshdesk
    Phone Support
    Zendesk
    Call Center Management
    Online Chat Support
  • $14 hourly

    • 5.0/5
    • (8 jobs)
    My background includes serving as a technical support associate within both call-center and e-commerce environments. I'm a technical support for over 5 years and in addition, during this experience, I gained considerable skills and abilities about Google Analytics, Google Adwords, SEO, Google Webmaster Tools, Google Shopping, Google XML Sitemap, Google Maps, Google Drive, Social Media Marketing. I also bring to the table strong computer proficiencies in HTML, CSS, JavaScript, MS Word, MS Excel, MS PowerPoint, Adobe Photoshop, Cinema 4D, Marketing, audio-video editing, Ubuntu and others existing OS.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Communication
    Adobe Photoshop
    Google Apps Script
    HTML
    Technical Support
    CSS
    JavaScript
    Search Engine Optimization
    WordPress
  • $25 hourly

    • 4.7/5
    • (11 jobs)
    Qualified and tenacious professional armed with broad-based background and skills in the areas of technical support, system support, public relations and customer service. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals. Determined to implement earned skills for rapid growth and development Some of qualifications and skills are as below. • Excellent communication skills (with consumers, clients and suppliers); Experience in customer support / problem solving business processes. • Bachelor’s degree in Computer Science with a double major on System forensics/BPO and a total of 8+ years’ experience in NOC Center, Helpdesk and Technical Support Roles. • Strong understanding of IT systems fundamentals and system management tasks. • Ability to handle multiple concurrent issues and remain calm under high pressure situations. • Knowledge of network troubleshooting, trace routes, pings, website and API performance tracking. • Solid Microsoft Office (Word, Excel and PowerPoint) skills including office 365 admin duties • Good MySQL knowledge. • Experience monitoring an enterprise infrastructure via various tools and open proper tickets with the appropriate information for a quick resolution. • Ability to quickly and efficiently address customer needs by providing solutions to customer issues or escalating to another support group when necessary. • Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols. • Ability to translate a complex problem into a simpler language for the customer and vice versa. • Experience using – Nagios, Tableau, Uptime monitoring, CRM tools such as salesforce zen desk and bug management system such as Jira and Rally • Experience providing support for Websites, Mobile Devices and SaaS tools • I am a fast learner with a demonstrated ability to quickly learn technology and understand unique system requirements.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    ClickUp
    Zoho CRM
    Managed Services
    Customer Support
    Atlassian JIRA
    Data Entry
    Remote IT Management
    Zendesk
    Google Workspace Administration
    Online Chat Support
    Technical Support
    Salesforce CRM
    System Administration
    Office 365
    Microsoft Active Directory
  • $15 hourly

    • 5.0/5
    • (19 jobs)
    In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting valued customers. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Phone Support
    Zendesk
    Online Chat Support
    Shopify
    Gorgias
    Customer Service
    Social Customer Service
    Customer Support
    Email Communication
  • $75 hourly

    • 5.0/5
    • (25 jobs)
    Do you want: to take advantage of new opportunities in your market? a product that solves a real problem for your users? better customer retention and increased product usage? Then you need to create an outstanding experience across your customer journey. You have to understand your users better than anyone and help them achieve their goals with a smile on their faces. You need to give them the tools they need to be successful at every step of the way. That's where I come in: with my extensive experience in user research, innovation, and product strategy, I can help you take your experience to the next level. These are just some of the ways I can support your business: - Reframe the problems and pain points of both the customers and business - Conduct research with customers, users, and stakeholders to better understand their context - Identify opportunities for improvement from research insights - Facilitate ideation workshops to come up with unique solutions - Map systems, products, and service experiences - Create future scenarios and roadmaps to reach ideal situations while planning for and mitigating uncontrollable factors Don't hesitate to contact me to discuss your business goals and how we can work together to achieve them. "Andrea is a proactive, energetic and creative individual who is adept at evaluating and solving complex problems effectively." — Tara Mei, Founder, Hotcakes Ltd “Andrea complements our efforts beautifully. She's embedded themselves within our community and supported us through everything from equipment installations to community research. Would work with her again any day.” — Hannah M, Founder, red_medellín “I have been really amazed by Andrea and the caliber of her work. She is always so accurate with her feedback, observations and, most especially, with her recommendations. What a journey!” — Nina Araujo, Go Beyond The Classroom
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Product Discovery
    User Experience
    User Experience Strategy
    SaaS
    Qualitative Research
    Design Research
    Innovation Strategy
    UX Research
    User Flow
    Service Design
    User Research
    Market Research
    Customer Experience Research
    Design Thinking
    Business Innovation
  • $38 hourly

    • 4.9/5
    • (114 jobs)
    I am a Top Rated software professional with 13+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you to set up and customize your zendesk/Freshdesk instance, as well as do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am Top Rated Freelancer on Upwork with 100% Job Success Score (JSS) 🥇 I have more than 5000 hours of work experience on Upwork. 🥇 I have more than 13 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these softwares for more than 100 clients. 🥇 I have gained experience in setting up these softwares for many large companies and call centres with more than 60 agents and complex workflows. As a Zendesk specialist consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    T-SQL
    Microsoft SQL Server Reporting Services
    Microsoft SQL Server
    Node.js
    Freshsales CRM
    Email Handling
    Email Marketing
    .NET Framework
    Customer Relationship Management
    Shopify Templates
    Shopify
    API Integration
    Freshdesk
    Zendesk API
    Zendesk
  • $100 hourly

    • 5.0/5
    • (116 jobs)
    Hey there! I'm Daura, hard-worker freelancer with experience as a translator, customer service, and CRM manager. I'm Spanish native with advanced English skills (C2 level certified by IELTS) and intermediate level of French (B2 certified by DELF). My main skills include: - English-Spanish, Spanish-English Translations - Copywriting (Websites, emails, ads) - Customer Service (including management of online tools such as Zendesk) - Admin Support (calendar/mail management, data entry, web research) - Email Marketing (Lifecycle flows, segmentation, campaign creation, HTML implementation) - Customer Engagement - Team Coordination - Project Management - Fast Typing (75-90 WPM) I have excellent analytical skills and have experience with tools such as Amplitude and Looker. I work well under pressure and also with short deadlines. I have great communication skills and I'm sure I can help you succeed in your projects short or long-term. I look forward to working with you!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Error Checking
    Latin American Spanish Accent
    Email Marketing
    Push Notifications
    Amplitude
    Customer Relationship Management
    Braze
    Administrative Support
    Castilian Spanish
    English
    English to Spanish Translation
  • $25 hourly

    • 4.3/5
    • (12 jobs)
    My name is Jolene. I have 20 years of customer service, including as a business owner, management, and online service. I also have many years of medical experience including 15 years as an EMT. I'm proficient in Word, Excel, PowerPoint, social media and marketing, Zendesk, Shopify, Amazon, Shipstation, Klaviyo, and Odoo. I also have experience as a police, fire, and 911 dispatcher so I am very detail-oriented, with a talent for multi-tasking. My personality is adaptable to any situation.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Staff Recruitment & Management
    Management Skills
    Medical Terminology
    Customer Service Analytics
    Data Entry
    Training & Development
    Employee Training
    Medical Translation
    Communication Skills
    Product Knowledge
    Candidate Evaluation
    Phone Support
  • $60 hourly

    • 4.9/5
    • (62 jobs)
    I have more than 7 years of experience as a Certified Zendesk Admin. I have set up hundreds business processes in Zendesk. My main strength is on Business Systems Analysis wherein I can provide recommendations on best practices related to Zendesk features. I have also more than 10 years of experience in insurance industries ranging from life insurance, travel and health. I have passed the Financial Mathematics examination of the Society of Actuaries (SOA). My expertise in insurance includes valuation, pricing and product development. I also did several data management and analytics for various projects here in Upwork. My core competencies lie on data science and analytics, product development, market research and product competitive study. I'm seeking for new opportunities to create studies, research and data analysis in different areas of your business.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Zapier
    Business Analysis
    Automated Workflow
    Service Level Management
    API Integration
    Slack
    Zendesk
    PagerDuty
    Gravity Forms
    Marketing Data Analytics
    Data Analysis
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How to Hire Top Customer Experience Specialists
 
Customer experience specialists take a bird’s-eye view of every interaction between a customer and your organization. They can help your business become more customer-focused.


So how do you hire customer experience specialists? What follows are some tips for finding top customer experience specialists on Upwork.


How to shortlist customer experience professionals


As you’re browsing available customer experience consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:


    

  • Industry fit. You want a customer experience specialist who understands your industry so they can help you figure out how to offer a great CX to your target market.
    • 

  • Project experience. Screen candidate profiles for specific skills and experience (e.g., familiarity with UX design to help improve a software product).
    • 

  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular customer experience specialist.
    • 



How to write an effective customer experience job post


With a clear picture of your ideal customer experience specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.


An effective customer experience job post should include:


    

  • Scope of work: From customer segmentation to customer journeys, list all the deliverables you’ll need.
    • 

  • Project length: Your job post should indicate whether this is a smaller or larger project.
    • 

  • Background: If you prefer experience with certain industries or CRM tools, mention this here.
    • 

  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.
    • 



Ready to offer your clients a superior CX? Log in and post your customer experience job on Upwork today.


CUSTOMER EXPERIENCE SPECIALISTS FAQs


What is customer experience? 


Customer experience (CX) is the sum experience of the entire customer journey from discovery to checkout to product support and beyond.


Here’s a quick overview of the skills you should look for in customer experience professionals:


    

  • Customer experience
    • 

  • Strong communication skills (written, verbal, visual)
    • 

  • Customer relationship management (CRM)
    • 

  • CRM tools (e.g., HubSpot, Zoho, Salesforce)
    • 



Why do you want to hire customer experience specialists?


The trick to finding top customer experience specialists is to identify your needs. Is your goal to use a combination of content and customer service to offer a superior customer experience? Are you seeking a CX manager experienced in tracking customer analytics with a CRM tool such as HubSpot? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.


How much does it cost to hire a customer experience specialist?


Rates can vary due to many factors, including expertise and experience, location, and market conditions.


    

  • An experienced customer experience specialist may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
    • 

  • A contractor who is still in the process of building a client base may price their customer experience services more competitively.
    • 



Which one is right for you will depend on the specifics of your project.


How long should you contract a customer experience specialist to complete your project?


As difficult as it is to estimate how long you will need a customer experience specialist, budgeting time is very important to keeping your project on track.


Be prepared to budget more time for more-demanding customer experience projects. For example, answering phone calls as a customer service representative well versed in CX will be less involved than managing B2C interactions as a customer experience manager (CXM).


What are the steps involved to hire customer experience specialists?


Here’s how to hire customer experience consultants in four simple steps:


    

  1. Identify your project needs, whether you need a customer service rep or a CXM.
    2. 

  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., mapping customer journey for an online store).
    3. 

  3. Review proposals and shortlist potential customer experience specialists for unique skills needed to bring your project to life (e.g., experience improving the CX of a Shopify store).
    4. 

  4. Interview customer experience talent to gauge whether they’re the right fit for your project.
    5. 



 

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