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Rating is 4.9 out of 5.
4.9/5
based on 1,081 client reviews
  2. Admin & Customer Support Talent
  3. Customer Service Representatives
  4. (Current) Customer Experience Freelancers
  • $38 hourly

    • 5.0/5
    • (34 jobs)
    I can significantly improve your customer retention & customer loyalty and make repeat business the norm. With deep corporate experience, I have been focussing on Customer Relationship Management for entrepreneurs and small businesses since 2011. I think of prospects as potential customers, so they form part of the CRM strategy. FACT: It can cost up to 5 times more to acquire a new customer than it is to retain one. WHAT DO I DO? I help you to turn prospects into customers and then keep them for life. HOW? 🔹 I create a customer relationship strategy customised for your business; 🔹 I review your existing email marketing strategy and content to help you optimise your database 🔹 I help you to not only to retain your customers, but turn them into raving fans; 🔹 I map out your sales funnel or customer journey with you, to delight both prospects and customers; 🔹 I create content for you to engage with your customers regularly, sharing value-added information; 🔹 I develop drip campaigns to turn prospects into customers; 🔹 I help you to re-engage with dormant customers, so that they start buying again. WHAT ARE THE BENEFITS? 🔹 Increased customer retention 🔹 Increased customer loyalty 🔹 A great customer experience 🔹 Repeat business 🔹 Referrals 🔹 Increased revenue and profits 🔹 Increased conversion rates WHAT IS MY EXPERIENCE? I spent 18 years in the Corporate world, always wearing a Customer Relationship Management (CRM) hat. It quickly became a passion and when I launched my own business in 2011, there was no doubt in my mind about what I wanted to do. My main focus area is to assist entrepreneurs and small to medium sized businesses to nurture their leads, retain their existing customers, increase repeat business, get better referrals and grow their revenue. Let me help you with what I am good at, so that you can focus on running your business. RemotaniaTribe
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Marketing
    Social Media Content
    Customer Relationship Management
    Customer Engagement
    Customer Retention Strategy
    Customer Satisfaction
    Sales Funnel Copywriting
    Sales Funnel Builder
    Email Marketing Strategy
    Content Writing
    English
  • $30 hourly

    • 4.9/5
    • (36 jobs)
    My name is Mariano E. Barrenechea, and I'm an experienced bilingual (EN/SP) Immigration Paralegal with four years of experience in family and humanitarian-based Immigration Law, and some experience with employment-based immigration as well. I am very well acquainted with the INA, the 8 C.F.R., Immigration case law, and have extensive experience with filings before USCIS, EOIR, and the BIA (always under the supervision of licensed U.S. Attorneys). If you require a paralegal with the ability to handle a case seamlessly, equipped with genuine legal knowledge rather than relying on templated document drafting, then look no further. I am well-prepared to assist with your caseload, tackle specific projects, and contribute to case strategy without the need for extensive training. Yours truly is the individual you seek for such tasks. As a seasoned Immigration Paralegal, I confidently manage cases from beginning to end with minimal oversight. I keep the attorney informed by sharing any concerns or potential issues that crop up along the way. Constructive feedback is always welcome, and I maintain a positive outlook when working with both clients and attorneys. My use of emotional intelligence allows me to establish genuine connections with clients, offering them a sense of comfort and confidence that their case is well taken care of. I'm well-versed in Immigration Litigation, including bond work, and removal defense (motion drafting, pleadings, preparation for IH and merits, as well as filing relief applications before EOIR). I also draft BIA Appeals, Circuit Court Appeals, and Writ of Mandamus petitions. On the USCIS front, I can handle the drafting of waivers (I-601, I-601A, I-612, I-192, and I-212), Asylum/42B/U/T/VAWA/SIJ applications, DACA/TPS filings, Medical Deferred Action, and Military Parole in Place requests, I-130 petitions (CP and AOS), responses to complex NOIDs/RFEs, I-290B, and appeals before the BIA. In the employment/business immigration end, I have experience with TN and E-2 Visas, EB2 NIW, EB-1A filings, and I-140 adjustments (with and without I-485). I pride myself on being a true team player, stepping up even during the most demanding moments. My capacity to thrive under pressure and meet deadlines allows the Attorney to delegate tasks confidently. Whether your firm is experiencing rapid growth or facing a significant caseload backlog, I am the ideal candidate to support and alleviate the workload efficiently. I am open to long-term, short-term, and per diem arrangements. Don't hesitate to shoot me a message if I can be of assistance.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Draft Documentation
    Slack
    Microsoft Word
    In-App Support
    Administrative Support
    Legal Assistance
    Online Chat Support
    Customer Engagement
    Immigration Law
    Employer-Sponsored Visa
  • $17 hourly

    • 4.9/5
    • (19 jobs)
    I have been working in the BPO industry for more than 10yrs and 3yrs in freelancing. I am an exoert The working years include: Customer Service & Technical Support in Telco and VOIP account, Outbound/Inbound Sales Representative producing great results in B2B and B2C campaign. 🏆🏆 I take pride in my personal Upwork profile, having the perfect Job Success Score (100% JSS), the "TOP RATED PLUS" badge, and the 5-star client reviews. Please read some of the responses from my previous clients, and I think you will quickly agree that I am a perfect fit for your project and you can put your trust in me. Below are some of my responsibilities: • Facilitate Process Training to employees regarding Financial Insurance in the United States. • Conduct Final Interview to applicants who passed all the stages in the recruitment process. • Creating weekly reports to clients for Weekly Business Review (WBR) and Monthly Business Review (MBR). • Creating daily reports to clients and operations regarding process training. • Helping operations on improving numbers on each KPI. (Quality, AHT, Learning Opportunity) • Provide coaching to reps that needs improvements on the product and process. • Take inbound calls related to (VOIP). • Perform basic troubleshooting on their VOIP and mobile devices. • Take inbound and outbound calls regarding on beauty product and medicines. • Perform Basic Troubleshooting steps on their mobile phone. • Back office work related to working on cases for porting their number from one carrier to another. • Supervisory calls if the customer requested to speak to a supervisor. Additional Skills: Excellent skills in Microsoft office application such as Word, Excel, Power point and Outlook. Can type up to 43wpm.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Sales
    Marketing
    B2B Marketing
    Cold Calling
    Customer Service
    Sales Management
    Telemarketing
    Data Entry
    B2C Marketing
    Customer Relationship Management
    Real Estate
    Business with 1-9 Employees
  • $45 hourly

    • 5.0/5
    • (23 jobs)
    I have 4 years’+ experience within the scope of customer service, experience and e-commerce, ensuring clients and companies business goals and requirements are met resulting to improvement in efficiency, quality and overall customer retention & satisfaction. Whether you are just setting up your business or already having your skin in the game, I will be able to establish and tailor a customized CX experience for your business using and not limited to the below: ✅ Zendesk/Freshdesk/Intercom new account setup and configuration using best practices within the industry. ✅ Customize your Zendesk/Freshdesk/Intercom instance to match your brand identity and voice. ✅ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ✅ Setting up automatic replies with best article suggestions from Zendesk/Freshdesk/Intercom Guide ( Knowledge Base/Help ) ✅ Remove & Cleanup Zendesk/Freshdesk/Intercom redundant flows to speed up the ticket resolution process. ✅ Creating insights & Reports to measure agent's performance and your operations performance. ----------------------------------------------------------------------------------------------------------- ✅ Analyze and Identify gaps in your day-to-day customer service operations. ✅ Tailored Tier 1 & Tier 2 Process and Standard Operating Procedures Optimization. ✅ Customer Journey Map & Process Workflow Development. ✅ Improving consistency, integration, and efficacy of customer interactions across customer contact channels and/or deploying additional channel capabilities.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    WooCommerce
    Client Management
    Customer Service
    Customer Satisfaction
    Customer Support
    Data Visualization
    Process Design
    Process Development
    Intercom
    Email Support
    Freshdesk
    Zendesk
  • $45 hourly

    • 4.7/5
    • (274 jobs)
    TOP RATED PLUS ZENDESK EXPERT (10+ yrs) ⭐⭐⭐⭐⭐ Over the past 10+ years, I specialize in: ✅ Zendesk (Guide) Help Center theme customization (Branding) ✅ Zendesk's new account setup and configuration using best practices. ✅ Improve current ticket workflow to speed up the reply process and prevent the skipping of tickets. ✅ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves. ✅ Clean up the Zendesk environment to speed up the ticket resolution process. ✅ Creating insights to measure the agent's performance and your product performance. ✅ Customize your Zendesk instance to your brand identity. ⭐ Here you can take a look at some examples of my finished Zendesk Help Centers: pinterest.com/wladan/zendesk-customization-developer-zendesk-help-cente/ ⭐ ​I have worked as a Zendesk administrator for many global ​companies (​​like Upwork Global, NBC, Satechi, Wrike​, Teachable​ , etc), so I'm pretty sure that I can provide you with lots of good suggestions about the better use of Zendesk​.​ ⭐ One more thing, Please check my profile and feedback from my clients​, those words are worth for me more than anything I could say here​.​​​​ ⭐ Last but not least, all my ex-clients have unlimited support from me for all Zendesk-related questions/issues. It's really important to me that you feel comfortable with your Zendesk environment after the contract is completed!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Zendesk API
    Customer Relationship Management
    API
    Theme Development
    Website Customization
    Customer Support
    System Administration
    jQuery
    CSS 3
    HTML5
    CSS
    Email Support
    HTML
    JavaScript
    Zendesk
  • $20 hourly

    • 5.0/5
    • (121 jobs)
    Why hire me? ★ Over 25+ years of work experience, including 11 years on Upwork. ★ Delivered 18,000+ quality work-hours on Upwork. ★ Quick-learner with strong troubleshooting skills. ★ Chess-player approach to solving problems. ★ Fast typing skills. ★ Deep thinker with calm and patient mind-set. Unique skill-set: ★ Strong Communication. ★ Customer Service and Technical Support. ★ Zendesk Management (can also adapt to any other ticketing platform). ★ Team Management — Hiring, Training and Improvement. ★ Language Translation (English ⇆ Hindi ⇆ Gujarati ⇆ Marathi). ★ Vector Graphics and Desk Top Publishing. ★ Audio, Video and Photo Editing.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Troubleshooting
    Customer Service
    Translation
    Customer Support
    WordPress
    Technical Support
    Documentation
    Desktop Publishing
    Tech & IT
    Email Support
    Online Chat Support
    Zendesk
  • $15 hourly

    • 4.8/5
    • (14 jobs)
    Are you in need of excellent Customer Service and Virtual Assistance? Look no further as I'm here to provide exceptional assistance for your business. As a customer service representative, I'm highly attentive and passionate about delivering outstanding experiences. I can handle inquiries, resolve issues, and provide technical support to ensure customer satisfaction. With my diverse industry knowledge, I can adapt quickly to meet your business's needs. As a virtual assistant, I excel at multitasking and organizing tasks efficiently. I can manage calendars, schedule appointments, handle emails, and conduct research. By taking over your administrative work, I'll give you more time to focus on your business. Here's what I offer: Customer Service and Retention: ✓ Responding promptly and professionally to customer inquiries. ✓ Providing information about your products or services. ✓ Resolving complaints and ensuring customer satisfaction. ✓ Processing & managing orders, returns, and exchanges. ✓ Keeping up-to-date with product knowledge and services. Virtual Assistance: ✓ Managing calendars, appointments, and emails. ✓ Conducting market research and competitor analysis. ✓ Organizing databases and spreadsheets. ✓ Assisting with social media management. ✓ Updating products, descriptions and pricing. Think of me as your trusty sidekick, ready to take on any challenge. I'm reliable, adaptable, and committed to meeting deadlines and exceeding your expectations. Let's team up and take your customers' experience to the next level. I'm all about making things better, from your operations to keeping your customers happy. Let's chat about your specific needs. I look forward to being the next rockstar addition to your team!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Administrative Support
    Virtual Assistance
    Order Processing
    Email Communication
    Customer Engagement
    Customer Satisfaction
    Shopify
    Customer Service
    Order Tracking
    Zendesk
    Email Support
    Customer Support
    Answered Ticket
    Online Chat Support
  • $14 hourly

    • 5.0/5
    • (8 jobs)
    My background includes serving as a technical support associate within both call-center and e-commerce environments. I'm a technical support for over 5 years and in addition, during this experience, I gained considerable skills and abilities about Google Analytics, Google Adwords, SEO, Google Webmaster Tools, Google Shopping, Google XML Sitemap, Google Maps, Google Drive, Social Media Marketing. I also bring to the table strong computer proficiencies in HTML, CSS, JavaScript, MS Word, MS Excel, MS PowerPoint, Adobe Photoshop, Cinema 4D, Marketing, audio-video editing, Ubuntu and others existing OS.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Communication
    Adobe Photoshop
    Google Apps Script
    HTML
    Technical Support
    CSS
    JavaScript
    Search Engine Optimization
    WordPress
  • $125 hourly

    • 5.0/5
    • (20 jobs)
    "Melissa has been an asset to the company..." As an entrepreneur, you are dealing with time pressures like never before. The nonstop fight to juggle every responsibility is overpowering. In this never sleep society, it's become tough to balance work, family and other commitments. You already know that you are far too overbooked. You can’t wave a magic wand and make the day longer. But there are things you can do to save time. And there are things you can do to maximize what you accomplish with your time. In essence, you can add hours to your day. 3 Quick Tips to Add Hours to Your Day 1. Do easy things during your least productive hours. 2. Do your most challenging tasks during your most productive hours. 3. Hire Melissa Jasmin This means that when you work with me, you're working with a Certified Direct-Response Copywriting Specialist, a Community Management Specialist, and an Email Marketing Specialist (all certified by Digital Marketer). I am your next Jill Of All Trades, experienced in CRMs such as Infusionsoft and ActiveCampaign. Years of experience in SaaS fixing membership sites, online courses, and also email marketing campaigns. How can I help save you time today?
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Support
    Communications
    Project Management
    Project Scheduling
    Phone Support
    Technical Support
    Management Skills
    Client Management
    Communication Etiquette
    Project Objectives
    Business Operations
    Project Plans
  • $21 hourly

    • 4.9/5
    • (57 jobs)
    Why hire me? I provide superb quality remote service delivery. It's that simple. My Upwork client showcase: Start-ups | Para-legal services | Mortgage brokers | Bankruptcy referral | Insurance brokers | Tech-driven gardening services | Online delivery services | Real estate services | Digital marketing | Health care | E-commerce Support | SaaS marketing | Edutainment™ Support | FinTech Sales and Marketing Prior job experience: Entry-level, Supervisory, all the way to Mid-level management roles, 15 years total. The knowledge and skills I've picked up help me serve my clients better. Been "Upworking" for the past 9 years and the journey has been fruitful. I know however that the best is yet to come!!!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Marketing
    Business Development
    Customer Experience Research
    US English Dialect
    Prospect List
    Digital Marketing
    Telemarketing
    List Building
    Outbound Sales
    Cold Calling
    B2B Marketing
    Salesforce CRM
    Lead Generation
  • $30 hourly

    • 5.0/5
    • (24 jobs)
    Motivated, team-player possessing exceptional leadership, administrative and analytical skills is seeking a challenging opportunity to utilize education and experience. With over 20 years of experience (8 online) in Customer Support, Technical Support and Project Management you will find that I am one of all trades.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Customer Onboarding
    Customer Satisfaction
    Customer Engagement
    Customer Analysis
    US English Dialect
    Project Management
    Email Communication
    Customer Support
    Customer Service
    Customer Retention
    Email Support
    Microsoft Excel
    Customer Development
  • $25 hourly

    • 5.0/5
    • (22 jobs)
    Hello, I’m Heather, and I thrive on learning new things and tackling challenges through diligent research and creative problem-solving. With expertise in Canva, Social Media, and a passion for eBooks and Wix Websites, I excel at crafting engaging content and managing online platforms effectively. I specialize in bringing small business visions to life, whether it's through designing captivating eBooks, building stunning Wix Websites, or handling behind-the-scenes tasks. Let me take care of the details while you focus on thriving. I'm committed to making a meaningful impact for your small business.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Social Media Graphic
    Wix
    Blog
    Project Management
    Asana
    Social Media Management
    Microsoft Office
    Slack
    CRM Software
    Management Skills
    Social Media Account Setup
    Social Media Account Integration
    Website Builders & CMS Consultation
    Canva
  • $25 hourly

    • 4.7/5
    • (12 jobs)
    Qualified and tenacious professional armed with broad-based background and skills in the areas of technical support, system support, public relations and customer service. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals. Determined to implement earned skills for rapid growth and development Some of qualifications and skills are as below. • Excellent communication skills (with consumers, clients and suppliers); Experience in customer support / problem solving business processes. • Bachelor’s degree in Computer Science with a double major on System forensics/BPO and a total of 8+ years’ experience in NOC Center, Helpdesk and Technical Support Roles. • Strong understanding of IT systems fundamentals and system management tasks. • Ability to handle multiple concurrent issues and remain calm under high pressure situations. • Knowledge of network troubleshooting, trace routes, pings, website and API performance tracking. • Solid Microsoft Office (Word, Excel and PowerPoint) skills including office 365 admin duties • Good MySQL knowledge. • Experience monitoring an enterprise infrastructure via various tools and open proper tickets with the appropriate information for a quick resolution. • Ability to quickly and efficiently address customer needs by providing solutions to customer issues or escalating to another support group when necessary. • Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols. • Ability to translate a complex problem into a simpler language for the customer and vice versa. • Experience using – Nagios, Tableau, Uptime monitoring, CRM tools such as salesforce zen desk and bug management system such as Jira and Rally • Experience providing support for Websites, Mobile Devices and SaaS tools • I am a fast learner with a demonstrated ability to quickly learn technology and understand unique system requirements.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    ClickUp
    Zoho CRM
    Managed Services
    Customer Support
    Data Entry
    Remote IT Management
    Zendesk
    Google Workspace Administration
    Online Chat Support
    Technical Support
    Salesforce CRM
    System Administration
    Office 365
    Microsoft Active Directory
  • $65 hourly

    • 4.9/5
    • (45 jobs)
    15 Years Of Web Design Experience, 9 of which have been with Shopify. I specialize in a complete "Head to Toe" design and setup of Shopify stores new or old. I lay all the ground work and build your online business from the ground up. I have built several stores that went on to produce over 5 and 6 figures per month. Does Your Store Need A New Look? I also specialize in analyzing existing stores, and bringing them up to speed with new looks and designs that turn heads in today's ever-changing market. Here are some highlights of how I can provide value to you and your business: ★ Complete store set up and design from scratch, on-site SEO, High Quality images, pages, product collections, etc. ★ Post design support of your Shopify site to help ease you into familiarity ★ Logo design and implementation ★ Installation and setup of Top converting apps ★ Visually appealing storefront with High-Quality product images ★ Experience in Dropshipping with AliExpress and Oberlo, among others ★ Social Media marketing/Email Marketing and optimization I currently still own and operate my first ever Shopify store that I started in 2014. Building and designing any online business or marketplace is something I truly have a passion for. There is no better person to hire than someone who loves what they are doing. Allow me to indulge in my passion, and help you build an eye-catching, visually stunning, successful business that you can be truly proud of for years into the future. I look forward to working with you soon.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Shopify Apps
    Shopify Theme
    Shopify SEO
    Design Enhancement
    Email Marketing
    Product Design
    Dropshipping
    Website Customization
    Web Design
    Social Media Marketing
    Shopify
    Search Engine Optimization
    Social Media Management
    Facebook Advertising
  • $15 hourly

    • 5.0/5
    • (19 jobs)
    In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting valued customers. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Phone Support
    Zendesk
    Online Chat Support
    Shopify
    Gorgias
    Customer Service
    Social Customer Service
    Customer Support
    Email Communication
  • $100 hourly

    • 5.0/5
    • (48 jobs)
    With 10+ years as a Certified Zendesk Administrator and CX strategist, I help organizations streamline their workflows and maximize their team's use of Zendesk. Message me for a link to book a free strategy session. In addition to my Zendesk certifications, I hold certifications as a full-stack developer and am dedicated to creating custom Zendesk solutions. 10 years of experience working with Zendesk has sharpened my technical abilities, enabling me to provide clients with solutions that surpass the out-of-the-box functionalities of Zendesk. I love what I do, especially when it involves putting out fires, finding solutions and resolving complex challenges that propel a business forward. My approach centers on collaboration with clients. I take the time to understand your existing workflows and requirements, refining processes and tooling to ensure seamless operation within the Zendesk interface for support agents. What I can help with: -Complete Zendesk implementations with coordinated customer journey mapping -Increasing agent efficiency -Creating foundations for proper data analytics in Zendesk Explore reporting -Design and tracking of customer satisfaction programs -Implementation of weighted KPIs -Configuration and optimization of answer bots and self-service options -AI chat implementations with messaging -Custom business rules and automations (with or without API integrations of other 3rd party platforms) -Conditional contact forms for a tailored customer experience -Macros creation & brand voice -Seamless API integration with other systems for a unified agent experience -Development of custom sidebar apps for common use cases -Agent and leadership coaching & training As a CX consultant, Zendesk is my passion, but I also possess extensive experience integrating various SaaS platforms to create tailored workflows and automations within Zendesk. My portfolio includes successful integrations with Jira, Shopify, Stripe, Notion, Asana, Hubspot, Netsuite, Airtable, Quickbooks, Slack, Square, Google Suite, Intercom, WooCommerce, Pendo, Zoho, Retool, Monday, WordPress, and OpenAI. Every minute spent utilizing Zendesk should result in heightened efficiency, improved customer satisfaction, and positive business outcomes.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Gorgias
    Shopify
    Product Management
    Technical Support
    Customer Service
    HTML
    SQL
    API
    JavaScript
    Training & Development
    Process Improvement
    Data Analytics
    System Administration
    Zendesk
  • $12 hourly

    • 4.9/5
    • (5 jobs)
    I have over five years of expertise working at different levels in the business process outsourcing industry as a customer care advocate. I have worked in important fields such as healthcare, insurance, and e-commerce. Excellent communication abilities, both written and verbal; familiarity with computers and software. I firmly believe that learning never ends, and I'm excited for further chances to develop my abilities and apply my knowledge.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Customer Support
    Customer Service
    Customer Satisfaction
    Order Tracking
    Email Support
  • $25 hourly

    • 4.3/5
    • (12 jobs)
    My name is Jolene. I have 20 years of customer service, including as a business owner, management, and online service. I also have many years of medical experience including 15 years as an EMT. I'm proficient in Word, Excel, PowerPoint, social media and marketing, Zendesk, Shopify, Amazon, Shipstation, Klaviyo, and Odoo. I also have experience as a police, fire, and 911 dispatcher so I am very detail-oriented, with a talent for multi-tasking. My personality is adaptable to any situation.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Staff Recruitment & Management
    Management Skills
    Medical Terminology
    Customer Service Analytics
    Data Entry
    Training & Development
    Employee Training
    Medical Translation
    Communication Skills
    Product Knowledge
    Candidate Evaluation
    Phone Support
  • $20 hourly

    • 5.0/5
    • (11 jobs)
    As a customer service professional, I specialize in identifying and addressing customer needs with efficient and impactful solutions. With a deep commitment to delivering exceptional customer care, I consistently strive to create positive experiences and build lasting relationships. Throughout my extensive career in the customer service industry since 2006, I have had the privilege of supporting clients from around the globe, including renowned organizations such as JPMorgan, United Health Group, and Intralinks. This diverse experience has honed my ability to adapt to various customer profiles and deliver tailored solutions that exceed expectations. I take pride in my personable and professional demeanor, even in high-pressure situations. My natural inclination towards motivation and energy enables me to thrive in fast-paced environments, ensuring optimal results and customer satisfaction. Additionally, I possess exceptional leadership skills and have successfully built and managed customer service teams composed of individuals with supervisor-level expertise. If you are in need of a well-rounded customer service team for your campaign, I am well-equipped to assemble and lead a team that will meet and exceed your expectations. If you are seeking an exceptional customer service professional who can make your customers feel valued and ensure a seamless experience, I invite you to reach out to discuss your specific requirements. I look forward to collaborating with you toward your organization's success.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Business Services
    Gorgias
    Virtual Assistance
    Shopify
    Ecommerce
    Customer Service
    Administrative Support
    Intercom
    Help Scout
    Email Support
    Order Tracking
    Zendesk
    Phone Support
    Data Entry
    Microsoft Office
  • $12 hourly

    • 4.8/5
    • (26 jobs)
    Are you struggling to keep up with customer inquiries from email, chat, and social media while also fulfilling orders, analyzing sales, and doing admin tasks? Look no further! I am Jem, a highly experienced customer service professional with over 13 years of experience. I have worked with clients in both the US and Australia and am familiar with Shopify and various CRMs like Zendesk, Gorgias, Reamaze, and Freshdesk. I can handle creating discount codes, tracking and creating orders, handling refunds, and creating articles for knowledge bases with ease. With my expertise, you can rest assured that your store's customer service will be in good hands. I can even monitor and respond to store reviews, ensuring that your customers are always satisfied. All I need is a few days to familiarize myself with your store's processes and procedures, and I'll take care of the rest. So what are you waiting for? Send me a message now, and let's get started!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Furniture
    Customer Satisfaction
    Customer Service
    Shopify
    Customer Support
    Recharge
    Administrative Support
    Gorgias
    Fashion & Beauty
    Ecommerce Support
    Zendesk
    Inbound Inquiry
    Freshdesk
    Email Support
  • $80 hourly

    • 5.0/5
    • (57 jobs)
    I help companies create Digital Services and Products that engage their users and meet the company goals. My job is to help companies understand their user needs and create Digital Products that are both useful and easy to use. I have +20 years of experience working for Fortune 500 companies like BBVA, Mapfre, Repsol or Santander, medium sized companies and startups. I specialize in complex SaaS and processes, and platforms that manage big amounts of data. My goal is to make the complex simple. Some of the services I provide: _User research and user Insight mapping _Competitors Research and Benchmark _UX Audits _User Journeys and processes flow _Interfaces prototyping _Validation and testing of ideas and prototypes I have collaborated with clients in many different industries including banking and finances, health, insurance, education, construction, restaurants, productivity, marketing, marketplaces, travel/tourism, leisure/entertainment… and more. You may hire me if: _You have an Idea and want to materialize it _You want to know better your Users and Competitors _You want to evaluate the UX health of your Service or Product _You want to improve your Service or Product Do you want to collaborate? Let’s talk!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Competitor Research
    Prototyping
    Journey Mapping
    UserTesting
    UX Research
    User-Centered Design
    User Experience
    Interaction Design
    Product Design
    User Interface Design
    Product Management
    Information Architecture
    Service Design
    Wireframing
  • $38 hourly

    • 5.0/5
    • (128 jobs)
    I am a Top Rated software professional with 13+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you to set up and customize your zendesk/Freshdesk instance, as well as do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am a Top Rated Freelancer on Upwork with 100% Job Success Score (JSS) 🥇 I have more than 5000 hours of work experience on Upwork. 🥇 I have more than 13 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these software platforms for more than 100 clients. 🥇 I have gained experience in setting up these softwares for many large companies and call centres with more than 60 agents and complex workflows. As a Zendesk specialist consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Freshworks CRM
    Transact-SQL
    Email Communication
    Microsoft SQL Server Reporting Services
    Node.js
    Microsoft SQL Server
    Zendesk API
    Customer Relationship Management
    .NET Framework
    API Integration
    Zendesk
    Shopify Templates
    Freshdesk
    Email Marketing
    Shopify
  • $40 hourly

    • 4.9/5
    • (1,991 jobs)
    I have assisted clients with raising millions in funding by preparing business plans, financial models , and pitch decks. I also offer bookkeeping services. I have vast experience in bookkeeping and accounting. This is what sets me apart from other freelancers in the business planning category: ✅ Unlimited revisions without any additional charges ✅ Multiple design templates to choose from ✅ Free consultation regarding fundraising ✅ Mulitple versions (for banks and VCs without any additional charges) ✅ Meetings with investors if required. ✅ Prepared more than 1,400 successful business plans, pitch decks, and financial models.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Accounting
    Xero
    QuickBooks Online
    Bookkeeping
    Business Writing
    Business Plan
    Business Analysis
    Financial Presentation
    Financial Modeling
    Business Valuation
    Business Proposal Writing
    Financial Writing
    Company Valuation
  • $30 hourly

    • 5.0/5
    • (34 jobs)
    As a skilled Zendesk Administrator, I specialize in optimizing customer support operations with a focus on leveraging Zendesk's advanced AI functionalities. With expertise in both Zendesk and Zendesk AI, I offer tailored solutions for: • Zendesk Setup & Configuration • Multichannel Integration • Customization & Branding • Reporting & Analytics • Ticketing System Customization with AI-powered features (e.g., Intelligent Triage, Advanced Bots) • Workflow Automation with Zendesk AI functionalities • Cross-Functional Collaboration • User Training & Support on Zendesk and its AI features Whether you need Zendesk alone or want to integrate its AI capabilities, I'm here to enhance your customer support experience. Let's connect and elevate your brand together. #ZendeskAdministrator #ZendeskAI #CXOptimization #CustomerSuccess #WorkflowAutomation #ZendeskImplementation
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Report
    Data Analysis
    KPI Metric Development
    Workforce Management
    Customer Onboarding
    Project Management
    Zendesk API
    Jira
    Zendesk
  • $15 hourly

    • 4.4/5
    • (25 jobs)
    A Jill of All Trades is what you need for an Executive/Virtual Assistant to help with any administrative services in different aspects of your business. Get to know me by reading more below. For Business Coaches, ✅ Dubsado Building & Workflow Automation ✅ Email Management ✅ Schedule & Calendar Management ✅ Social Media Management ✅ Project Management ✅ Integration & Trigger Automation ✅ Graphics Design ✅ Content Research, Proofreading, Editing & Data Entry ✅ Quarterly Planning & Brainstorming ✅ Bookkeeping & Financial Budget Planning ✅ Team Management ✅ Assist in Operational Policies and Guidelines ✅ Available for Departmental Meetings ✅ Social Selling & Lead Generation ✅ Facebook Community Management ✅ Track Cashflow, Sales & Goals ✅ Organize Client & Business Data ✅ SOP Making ✅ Google Sheets, Excel & Formulated Sheets ✅ Transcription & Data Entry ✅ Presentations ✅ Travel Planning & Research The niche of my past clients, ➣ Health, Wellness & Fertility Coach ➣ Boutique / Clothing Business Coach ➣ Product-Based Business Coach ➣ Scrubs Business Coach ➣ Boudoir Photography Coach ➣ Author Book Writing Coach ➣ Podcast Coach For ECommerce, ✅ Customer Service Management ✅ Canned Templates ✅ SOP Making ✅ Order Processing ✅ Payment Processing ✅ Order Listing ✅ Inventory Management ✅ Data Reports & Analytics ✅ Product Research ✅ Graphics Design ✅ Available for Departmental Meetings ✅ Quarterly Planning & Brainstorming ✅ Bookkeeping & Financial Budget Planning ✅ Team Management ✅ Assist in Operational Policies and Guidelines ✅ Employee Handbook ✅ Retail Store Operations Manual ✅ Google Sheets, Excel & Formulated Sheets ✅ Transcription & Data Entry ✅ Presentations Industry my old clients are in, ➣ Arms Industry ➣ Medical Supplies Industry ➣ Digital Marketing / Tech Industry ➣ Uniforms Industry ➣ Electronics Industry ➣ Retail & Dropshipping Industry Tools I've used as a VA and EA: • Communication Tools: Slack, Voxer, WhatsApp, MS Teams, Zoom, Loom, Google Meet, Skype • Accounting/Bookkeeping: Stripe, PayPal, Google Sheets • Time Tracking: Toggl, Clockify, Hubstaff • Managing Appointments: Google Calendar, Calendly, SimplyBook.me • Project Management: Asana, Trello, TickTick • Password Management: LastPass • File sharing/management: Google Drive/Google Workspace • Social Media Management: Hootsuite, Later, Planoly, Business Suite • SOP Making/Notes: Google Doc/Sheet, One Note, Evernote • CRM tools: Freshdesk, Intercom, Gmail, Outlook • Graphic Design: Canva • Business Platform: Kajabi, Teachable, WordPress, GumRoad, Shopify, Sellers Commerce, ShipStation, MachShip • Business Management: Dubsado • Landing Page/Website Builder: Wix, Leadpages • Automation/Integration: ManyChat, Zapier, Dubsado • Email Marketing: ConvertKit, MailChimp, Outlook, Gmail And others I need to recall. Thank you for reading this far. Let me introduce myself. You can call me anything you want: Mary, Babe, Mary Babe or you can even call me "the answer to your problems". Just kidding. You can call me Mary :) I have excellent analytical and logical skills. I'm also great at communicating using the English language both oral and written. I can type to approximately 72 wpm. I can work anytime and can work effectively with less supervision. As a person that is a Jill of All Trades, I can manage any tasks thrown at me, including unfamiliar tasks. I believe that the technology that we have allows us to learn any skill we are willing to learn. It is just a matter of being resourceful. I'm a fast learner and can easily adapt to new things/settings. Before I started my freelance career, my heart was with customer service satisfaction. I fell in love with my work as one of Chase's top retail bankers. Money is one of the most important things in the world and seeing fraudulent transactions in our accounts can make us go crazy. The best part of my work with Chase was hearing the transition of the customer's tone from frustrated to grateful. However, as a mother and breadwinner in this pandemic, I had to level up my game. The universe led me to the freelancing industry and gave me a lot of part-time jobs to help me build my Upwork profile. For more than 4 years now, I've learned a lot from different clients in different industries that no amount of money can replace. Give me an opportunity to share my expertise with your team and your business. Trust in me and our relationship will blossom :)
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    CRM Automation
    Trello
    Make Build Script
    Business Process Automation
    Task Automation
    Logistics Coordination
    Organizational Development
    Administrative Support
    Project Management Support
    Purchasing Management
    Customer Onboarding
    Dubsado
    Audio Transcription
    Data Entry
  • $110 hourly

    • 4.9/5
    • (29 jobs)
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    People Management
    Help Scout
    Startup Consulting
    Project Management
    Product Onboarding
    Knowledge Management
    Documentation
    Startup Company
    Ticketing System
    Performance Management
    User Experience Strategy
    Intercom
    Helpdesk
    Business Operations
    Product Support
    Business Planning & Strategy
    Zendesk
  • $10 hourly

    • 4.9/5
    • (8 jobs)
    I am an ambitious and driven individual. I thrive in a goal-oriented environment where I can constantly challenge myself personally and professionally. I am always looking for an opportunity to do better and grow. My strength is my flexibility to handle change. As a customer service account advisor at my last job, I was able to turn around a negative working environment and develop a very supportive team. As far as weaknesses, I feel that my management skills could be stronger, and I am constantly working to improve them. My greatest strength is attention to detail. I've always been detail-oriented in my work, and it's something I enjoy.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Email Communication
    Product Knowledge
    Customer Satisfaction
    Shopify
    Customer Support
    Lead Generation
    Data Analysis
    Account Management
    Customer Service
    Email Support
    English
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How to Hire Top Customer Experience Specialists

Customer experience specialists take a bird’s-eye view of every interaction between a customer and your organization. They can help your business become more customer-focused.

So how do you hire customer experience specialists? What follows are some tips for finding top customer experience specialists on Upwork.

How to shortlist customer experience professionals

As you’re browsing available customer experience consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Industry fit. You want a customer experience specialist who understands your industry so they can help you figure out how to offer a great CX to your target market.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., familiarity with UX design to help improve a software product).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular customer experience specialist.

How to write an effective customer experience job post

With a clear picture of your ideal customer experience specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

An effective customer experience job post should include:

  • Scope of work: From customer segmentation to customer journeys, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries or CRM tools, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to offer your clients a superior CX? Log in and post your customer experience job on Upwork today.

CUSTOMER EXPERIENCE SPECIALISTS FAQs

What is customer experience? 

Customer experience (CX) is the sum experience of the entire customer journey from discovery to checkout to product support and beyond.

Here’s a quick overview of the skills you should look for in customer experience professionals:

  • Customer experience
  • Strong communication skills (written, verbal, visual)
  • Customer relationship management (CRM)
  • CRM tools (e.g., HubSpot, Zoho, Salesforce)

Why do you want to hire customer experience specialists?

The trick to finding top customer experience specialists is to identify your needs. Is your goal to use a combination of content and customer service to offer a superior customer experience? Are you seeking a CX manager experienced in tracking customer analytics with a CRM tool such as HubSpot? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

How much does it cost to hire a customer experience specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced customer experience specialist may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their customer experience services more competitively.

Which one is right for you will depend on the specifics of your project.

How long should you contract a customer experience specialist to complete your project?

As difficult as it is to estimate how long you will need a customer experience specialist, budgeting time is very important to keeping your project on track.

Be prepared to budget more time for more-demanding customer experience projects. For example, answering phone calls as a customer service representative well versed in CX will be less involved than managing B2C interactions as a customer experience manager (CXM).

What are the steps involved to hire customer experience specialists?

Here’s how to hire customer experience consultants in four simple steps:

  1. Identify your project needs, whether you need a customer service rep or a CXM.
  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., mapping customer journey for an online store).
  3. Review proposals and shortlist potential customer experience specialists for unique skills needed to bring your project to life (e.g., experience improving the CX of a Shopify store).
  4. Interview customer experience talent to gauge whether they’re the right fit for your project.
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