Hire the Best Omnichannel Marketers

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Maria D.

Bucharest, Romania

$60/hr
5.0
25 jobs

⭐⭐⭐⭐⭐ "Working with Maria has been an absolute pleasure. She’s quick, reliable, and always goes the extra mile to make sure every piece is thoughtful and high-quality." - Global Product Manager @Bitdefender Over the past five years, I've been building brand and content systems for some of the most recognised B2B brands worldwide (many of which have a strong B2C component). My work spans brand strategy, SEO, social media (LinkedIn-first), website copy, campaigns, newsletters, PR & Media, content marketing, and beyond. Some of my recent clients include Zitec, a 38M EUR tech company, cybersecurity leaders such as Bitdefender, B2B SaaS providers such as Planable, RealVNC, SocialBee, and many more. I come in, learn the business, identify where the positioning needs work, and deliver output that the team uses long after the engagement ends. Clients bring me in when they have too many ideas and no clear direction, when the content is technically active but strategically invisible, or when they need someone who can own the work end-to-end without being managed. I work from ambiguous briefs, make hard positioning calls, and write in a way that earns trust with senior buyers. "Working with Maria has been an absolute pleasure. She's quick, reliable, and always goes the extra mile to make sure every piece is thoughtful and high-quality." - an Upwork testimonial from Bitdefender Here is what that looks like in practice: ➡️ I have led omnichannel brand and content strategy for Zitec, a European digital transformation company, owning everything from tone of voice and messaging architecture to LinkedIn, SEO, campaigns, and a viral campaign that reached 145,000 people with zero paid budget and won Bronze at the national CSR Awards 2026. ➡️ I have written over 500+ SEO pieces, from BOFU to evergreen content for Bitdefender and RealVNC to guides for social media marketers. They rank in their competitive verticals and are referenced by LLMs. ➡️ For long-form content, an example is a 2025 multilingual B2B market report for a European fintech that the founder described as exactly what they needed. ➡️ For SEO strategy, I've recently delivered a 6-month SEO and brand play for a real estate platform from scratch, covering positioning, funnel mapping, and editorial planning. The work I do best sits at the intersection of strategy and execution. I can define where a brand should play and then write the content that gets it there. I will help your business with: 👉 Brand and content strategy 👉 Messaging architecture and positioning 👉 SEO content strategy and implementation 👉 Marketing campaign ideation and execution 👉 Website, long-form, short-form content of all kinds 👉 Social media and a LinkedIn-first strategy and ghostwriting 👉 Editorial work such as newsletters, thought leadership, and gated content My tool stack includes SurferSEO, Semrush, Ahrefs, HubSpot, WordPress, Canva, and more. Certified SurferSEO Expert, Inbound Marketing Specialist by Hubspot, while also holding a Digital Marketing and Media Foundations Certification by Google and IAB. If the brief is ambitious and the bar is high, let's talk. 😃

  • Omnichannel Marketing
  • Content Strategy
  • Content Marketing
  • LinkedIn Marketing
  • Brand Strategy
  • SEO Content
  • SEO Strategy
  • B2B Marketing
  • Social Media Strategy
  • Ghostwriting
  • Content Management
  • Inbound Marketing
  • Brand Positioning
  • Brand Management
  • Personal Branding
  • Content Writing
  • Web Content Strategy
  • Communication Strategy
  • Content Marketing Strategy
  • Social Media Content Creation
Dora M.

Los Angeles, California

$55/hr
5.0
79 jobs

👋 I'm Dora, an ecommerce growth strategist with 20+ years of hands-on experience scaling DTC and marketplace brands. I work as a fractional growth partner, not a task executor. That means I come in, assess what actually matters, make decisions alongside your team, and build systems that hold up over time. I have operated at the director level across Shopify Plus, Amazon Seller and Vendor Central, Klaviyo, and Attentive. I do not just know these platforms conceptually. I have lived inside them across verticals, seasons, and revenue stages. I augment that depth with AI-powered production tools that accelerate output without diluting strategy or brand voice. If you need senior ownership of ecommerce growth and want someone who can step in with clarity and move fast, that is exactly what I do. WHAT I SPECIALIZE IN Ecommerce and Marketplace Growth Amazon Seller and Vendor Central performance, catalog optimization, A+ Content, SEO-driven listings, and Shopify conversion strategy. I focus on the structural work that compounds: better listings, cleaner catalogs, tighter funnels. Retention and Lifecycle Systems Full-funnel email and SMS programs built on Klaviyo and Attentive. Welcome, abandonment, post-purchase, winback, and re-engagement flows with segmentation that turns one-time buyers into repeat customers and repeat customers into your most valuable cohort. Cross-Channel Growth Strategy Alignment across site experience, Amazon, lifecycle marketing, and paid acquisition, informed by GA4, attribution data, SEO, and AEO. Strategy that connects channels rather than managing them in isolation. AI-Augmented Execution I use AI tools to produce faster, iterate more, and deliver stronger creative output without adding overhead cost to clients. The strategic judgment stays human. The production gets smarter. Performance and Prioritization Clear decision-making using conversion rate, CAC, LTV, ROAS, and funnel performance. Reporting that leadership teams can act on, not just review. SELECTED RESULTS 531% year-over-year growth in high-margin product sales through merchandising and funnel improvements $5M+ in SMS-driven revenue using Klaviyo and Attentive lifecycle strategy 20%+ conversion rates on high-intent lifecycle flows during peak seasons 197% increase in sessions and 27% sales growth after Amazon catalog optimization 97% year-over-year revenue growth in Q1 through email, SEO, and channel strategy 100% ROI on live omnichannel events by closing seasonal brand gaps

  • Email Marketing
  • Klaviyo
  • Marketing Automation
  • Customer Retention Strategy
  • Email Marketing Strategy
  • SMS
  • Ecommerce Marketing
  • Lead Generation Strategy
  • A/B Testing
  • Google Analytics
  • Email Deliverability
  • Conversion Rate Optimization
  • Customer Segmentation
  • HubSpot
  • Shopify
  • CRM Automation
  • Drip Marketing
  • Lead Generation
  • AI Content Creation
  • Email Automation
Rahil V.

Chandigarh, India

$25/hr
4.8
444 jobs

𝗜 𝗯𝘂𝗶𝗹𝗱 𝘀𝗶𝗺𝗽𝗹𝗲, 𝗿𝗲𝗽𝗲𝗮𝘁𝗮𝗯𝗹𝗲 𝗴𝗿𝗼𝘄𝘁𝗵 𝘀𝘆𝘀𝘁𝗲𝗺𝘀🎯𝘀𝗼 𝘆𝗼𝘂𝗿 𝘁𝗿𝗮𝗳𝗳𝗶𝗰 𝘁𝘂𝗿𝗻𝘀 𝗶𝗻𝘁𝗼 𝗹𝗲𝗮𝗱𝘀, 𝗽𝗶𝗽𝗲𝗹𝗶𝗻𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗶𝘁. I help SaaS, D2C, and B2B brands grow without wasting money. I work like a fractional CMO plus hands-on growth operator: set a clear goal, test the right things first, fix what’s leaking, and scale what proves ROI. 🏆𝗛𝗼𝘄 𝗜’𝗹𝗹 𝗴𝗿𝗼𝘄 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 Start with the target. What number are we trying to hit? Work backward to leads, conversion, and channels. Fix the leaks first. Clean tracking, clear offer, one focused landing page. No scale until this is solid. Capture demand. High-intent search + remarketing; basic LinkedIn/Meta to reach the right people. Stay in touch. Email/lifecycle flows that recover carts, warm leads, and win back buyers. Test small, scale winners. Try a few angles, keep what works, drop what doesn’t. Keep it visible. One weekly scorecard → three actions for the next week. 🎯𝗪𝗵𝗮𝘁’𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝗱 (𝘀𝗰𝗼𝗽𝗲) 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: ICP, offers, funnels, KPI targets (tied to revenue, not vanity metrics). 𝗣𝗮𝗶𝗱 𝗮𝗱𝘀: Google (Search/PMAX), Meta, LinkedIn; remarketing; lead forms. 𝗘𝗺𝗮𝗶𝗹 & 𝗹𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲: Klaviyo/Mailchimp flows + 2–4 campaigns/month, segmentation, deliverability basics. 𝗖𝗥𝗢: Landing pages, PDP/LP audits, A/B tests, checkout friction fixes. 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: GA4, GTM, GSC; UTMs; clean conversion events; Looker dashboards. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: HubSpot/GoHighLevel/Zapier; CRM handoff with UTMs and lead alerts. 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 & 𝗰𝗮𝗹𝗹𝘀 (𝗵𝗼𝘄 𝘄𝗲 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿) Weekly scorecard (1-pager): Spend → CPC/CPA → leads → pipeline/revenue. Plus next 3 moves. 📞📞Weekly call (15–30 min): Fast review + decisions; I send notes right after. Monthly deep-dive (45–60 min): Channel teardown, creative review, roadmap refresh. Shared dashboard: GA4/Looker link you can open anytime. Change log: Every build/test documented so you always know what shipped. 𝗦𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀 (𝘄𝗶𝘁𝗵 𝗽𝗿𝗼𝗼𝗳) 🏆Debutify (Shopify ecosystem): Partner/creator engine + PR + demand capture → large install growth. Proof: App Store, YouTube. 🏆On Air Parking (mobility): CRO lifts and multi-city scale with an organic + paid engine. Proof: Website, Pressroom. 🏆Dundas Life / Escalon (B2B finance): LinkedIn demand gen + remarketing + nurture → pipeline lift. Proof: Dundas Life, Escalon. 🏆Physician Surrogacy (healthcare): Compliant lead flow + routing + follow-ups → stronger qualification. Proof: Website. 🏆Vesco Cycles / Lux & Co (D2C): Search + Meta + Klaviyo flows → profitable ramp. Proof: Vesco Cycles, Lux & Co Australia. 🟠🟠𝓝𝓲𝓬𝓱𝓮𝓼🟠🟠 SaaS (incl. AI/Shopify apps) • D2C/Fashion/E-com • Finance/Insuretech • Healthcare/Medical services • B2B services. 🔨𝗧𝗼𝗼𝗹𝘀𝗲𝘁 GA4, GSC, GTM, Looker Studio, Google Ads, Meta Ads, LinkedIn Ads, Klaviyo, Mailchimp, HubSpot, GoHighLevel, Zapier, Shopify, Webflow, Ahrefs/SEMrush, Hotjar, Mixpanel. 🟢𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 • Growth strategy & GTM • Google/Meta/LinkedIn Ads (incl. remarketing & lead forms) • Email & Lifecycle (Klaviyo/Mailchimp/Braze) • Lead/Demand Gen (content offers, webinars, LinkedIn) • CRO (landing pages, A/B testing) • Analytics (GA4/GTM/GSC, Looker) • Automation (HubSpot/GoHighLevel/Zapier/CRM)

  • SEO Audit
  • Social Media Marketing
  • Search Engine Optimization
  • Community Promotion & Growth Hacking
  • Organic Traffic Growth
  • Growth Strategy
  • Lead Generation
  • Social Media Lead Generation
  • Branding
  • Email Campaign
  • Performance Marketing
  • Marketing Automation
  • Marketing Analytics
  • HubSpot
  • Email Automation
Alisha L.

Johnstown, Colorado

$65/hr
5.0
11 jobs

Most fractional CMOs have never run a brand. I have. I built and operate The Passport Project on Shopify, growing it to 300+ partner businesses and brand deals with Red Bull and Universal Music. That operator lens shapes how I work with every client. I help e-commerce brands turn scattered growth efforts into launched campaigns and measurable revenue. My work spans the full growth stack: Shopify builds and conversion optimization, Klaviyo and Shopify Flow email automation, Google Ads and Meta paid acquisition, SEO and content strategy, and analytics. What I bring to a client engagement: I run my own Shopify brand from product development to paid acquisition, so I understand what actually moves the needle. I'm bilingual in English and Spanish and have led projects with people from the US, Chile, Colombia, Canada, Haiti, South Africa, and Iran. Useful for US brands expanding into LATAM or LATAM brands targeting US consumers. I use the StoryBrand framework to simplify positioning and write copy that converts. I spent 16+ years in hospitality before moving into marketing, and my client work spans e-commerce, CPG, food and beverage, pet care, healthcare, and tourism. If you're looking for someone who can both architect the strategy and execute on it, let's chat.

  • Marketing
  • Digital Marketing
  • Digital Marketing Materials
  • Digital Marketing Strategy
  • Branding & Marketing
  • Brand Consulting
  • Brand Development
  • Brand Identity
  • Branding
  • Brand Strategy
Esther A.

Lagos, Nigeria

$10/hr
4.8
31 jobs

Are you leaving money on the table with incomplete Klaviyo flows, low-converting email campaigns, or an abandoned cart strategy that simply isn't working? I help Shopify and eCommerce brands recover lost revenue, increase repeat purchases, and turn email subscribers into loyal buyers ..... using advanced Klaviyo automation, strategic email flows, and high-converting email design. What I Deliver: ✅ Up to 30% recovery of lost revenue through Klaviyo flows and automation ✅ High-converting email flows that engage, nurture, and convert ✅ Full Shopify Klaviyo integration with proper event tracking and segmentation ✅ Professional email template design that reflects your brand and drives action Klaviyo Flows & Automation I Build: → Welcome Flow → Abandoned Cart Flow → Checkout Abandonment Flow → Browse Abandonment Flow → Post-Purchase Flow → Winback Flow → Review Request Flow Each flow is built with optimized trigger logic, smart timing, advanced segmentation, and persuasive copywriting.....designed to maximize conversions at every stage of the customer journey. Email Campaigns & Newsletter Design: → Weekly email campaigns....product launches, restocks, promotions, seasonal campaigns → High-converting email templates and newsletters for Klaviyo, Shopify, Mailchimp, Omnisend, Brevo and MailerLite → Strategy built on audience behavior and data.... not guesswork → Figma to Klaviyo conversion for pixel-perfect email designs Shopify + Klaviyo Integration & Technical Setup: → Full Shopify Klaviyo integration, event tracking and automation setup → Advanced segmentation...… first-time buyers, repeat customers, high-value clients, dormant subscribers → Klaviyo deliverability optimization and best practices → SMS marketing setup and automation via Klaviyo List Growth & Retention Strategy: → Popup and signup form optimization to grow your email list → Segmented lists.... engaged subscribers, non-purchasers, high-value customers → Automated email flows that nurture and convert at every touchpoint → Klaviyo lifecycle emails to increase customer lifetime value Why Clients Choose Me: ✔ Proven results..... I've helped Shopify brands recover up to 30% of lost revenue ✔ Deep expertise in Klaviyo setup, Shopify email marketing and eCommerce automation ✔ Personalized hands-on approach..... I analyze your store, identify gaps and build revenue-generating systems ✔ I don't just send emails .... I build complete Klaviyo sales funnel automation that converts Common Problems I Solve: ❌ Abandoned carts piling up with no recovery strategy ❌ Low open rates, click rates and conversions from email campaigns ❌ Incomplete or confusing Klaviyo automation not targeting the right customers ❌ Poor segmentation leaving first-time buyers, repeat customers and dormant users unengaged ❌ Email designs that fail to reflect your brand or drive action ❌ Difficulty integrating Shopify with Klaviyo or tracking revenue properly Let's Work Together If you're looking for a Klaviyo expert who delivers measurable results …..not just emails....I'm ready to help. Whether you need Klaviyo flows built from scratch, a full Shopify Klaviyo integration, or a complete email marketing automation strategy, let's talk. Message me today and let's grow your revenue together. Keywords: Klaviyo expert, Klaviyo flows, Klaviyo automation, Klaviyo setup, Klaviyo Shopify, Shopify email marketing, abandoned cart recovery, email automation, email campaigns, eCommerce email marketing, Klaviyo email sequences, Klaviyo integration, Klaviyo SMS, Figma to Klaviyo, newsletter design, email template design, Klaviyo deliverability, Klaviyo sales funnel, email list segmentation, Shopify marketing automation, Klaviyo lifecycle emails, Klaviyo flow setup, eCommerce retention marketing, automation, abandoned cart recovery, Klaviyo campaigns, email design templates, Shopify email flows, ecommerce email marketing, Klaviyo SMS marketing, Klaviyo newsletter design, Klaviyo integration expert, Klaviyo flow setup, Klaviyo email sequences, Klaviyo automation strategy, Shopify store email setup, Klaviyo email optimization, ecommerce email campaigns, email list segmentation, targeted email campaigns, Figma to Klaviyo conversion, Klaviyo sales funnel automation, Klaviyo email copywriting, Shopify automation, Klaviyo deliverability optimization, Klaviyo retention strategy, Klaviyo email revenue, Shopify marketing automation, email conversion optimization, ecommerce retention marketing, Klaviyo lifecycle emails, Klaviyo email recovery, Klaviyo for fashion, Klaviyo expert, Klaviyo flows, Klaviyo automation, Klaviyo setup, Klaviyo email marketing, Shopify email marketing, Shopify Klaviyo integration, email automation expert, abandoned cart recovery, Klaviyo flow setup, eCommerce email marketing, email marketing specialist, Klaviyo campaign setup, Klaviyo email flows, Shopify marketing expert, Klaviyo welcome flow, Klaviyo abandoned cart flow, Klaviyo checkout abandonment.

  • Marketing
  • Klaviyo
  • Email Marketing
  • Email Design
  • Marketing Automation
  • Email Campaign Setup
  • Mailchimp
  • Email Marketing Strategy
  • Ecommerce
  • Email Deliverability
  • Email Automation
  • Shopify
  • Graphic Design
  • Lead Generation
  • Email Copywriting
  • Email Campaign
  • Email Template
  • Email & Newsletter
  • Shopify Marketing
  • Email Campaign Optimization
Jesse E.

Osogbo, Nigeria

$8/hr
5.0
4 jobs

Are you looking for a high converting Shopify store that looks professional, builds customer trust, and generates consistent sales? I help business owners, startups, and ecommerce brands design, develop, redesign, and optimize Shopify stores built for performance, usability, and conversions. Whether you’re launching a new store, upgrading an outdated design, or scaling your existing ecommerce business, I create conversion-focused Shopify solutions that transform visitors into loyal customers. 🚀 Why clients choose to work with me: ✔ Modern, professional Shopify Store Design tailored to your brand ✔ Full Shopify Store Development aligned with business goals ✔ Advanced Shopify Theme Customization & Liquid coding ✔ Expertise in Shopify 2.0 and Shopify Plus development ✔ Fully responsive, mobile-optimized UX/UI design ✔ Speed optimization for better performance and loading times ✔ High-converting product and collection page optimization ✔ Seamless Shopify app integration and setup ✔ Custom features, sections, and storefront functionality ✔ Proven CRO strategies to boost sales and conversions 🛠 Services I provide: • Shopify Store Setup & Configuration • Shopify Website Design & Development • Shopify Store Redesign & Optimization • Shopify Theme Development & Customization • High-Converting Landing Page Design • Product Page UX & Conversion Optimization • Shopify Store Migration (Fygaro, WooCommerce, Wix, etc.) • Shopify App Integration & Automation • Shopify Speed & Performance Optimization • Shopify SEO Optimization (On-page & Technical) • Shopify Plus Development Solutions • Store Maintenance & Ongoing Support • Shopify Store Management 💻 Tools & Technologies: Shopify | Shopify Plus | Shopify 2.0 | Liquid | HTML5 | CSS3 | JavaScript | Figma | PageFly | GemPages | Shogun | Shopify Apps | Storefront API | Custom Integrations 📈 What I focus on: I don’t just build visually appealing Shopify stores, I build strategic ecommerce systems designed to increase trust, improve user experience, and maximize revenue. Every project is crafted with one priority: turning visitors into paying customers and boosting your sales performance. 📩 Feel free to send me an invite or message. I’ll review your project and provide a clear strategy to help you improve your store design, increase conversions, and grow your ecommerce brand. Shopify, Shopify Expert, Shopify Developer, Shopify Store Designer, Shopify Theme Customization, Shopify Setup, Shopify Store Development, Shopify Plus, Shopify Plus Developer, Shopify Store Builder, Shopify Specialist, Shopify Consultant, Shopify Store Setup, Shopify Website Design, Shopify Theme Development, Shopify Dropshipping, Shopify Dropshipping Store, Shopify Migration, Shopify Liquid, Shopify App Integration, Shopify Speed Optimization, Shopify Bug Fix, Shopify Checkout Customization, Shopify API Integration, Shopify Theme Editing, Shopify Section Customization, Shopify Dawn Theme, Shopify OS 2.0, Shopify Metafields, Shopify App Development, Shopify Upsell Setup, Shopify SEO, Shopify Store Redesign, Shopify Branding, Shopify Homepage Design, Shopify Banner Design, Shopify Visual Design, Shopify Landing Page, Shopify Product Page, Shopify Collection Page, Shopify Blog Setup, Shopify Blog SEO, Shopify Marketing, Shopify Sales Funnel, Shopify Conversion Optimization, Shopify CRO, Shopify Analytics Setup, Shopify Google Analytics, Shopify Facebook Pixel, Shopify Email Marketing, Shopify Klaviyo, Shopify Mailchimp, Shopify ReConvert, Shopify Reviews Setup, Shopify Loox, Shopify Judge.me, Shopify Google Shopping, Shopify Performance Optimization, Shopify Page Speed, Shopify Core Web Vitals, Shopify Trust Badges, Shopify Social Proof, Shopify Upsell, Shopify Cross Sell, Shopify Cart Optimization, Shopify Checkout Flow, Shopify Payment Setup, Shopify Shipping Setup, Shopify Tax Setup, Shopify Domain Setup, Shopify Virtual Assistant, Shopify Store Management, Shopify Product Upload, Shopify Product Listing, Shopify Inventory Management, Shopify Order Management, Shopify Custom, Shopify Troubleshooting, Shopify Custom Sections, Shopify Header Footer Customization, Shopify Homepage Design, Shopify Branding Design, Shopify Ecommerce Optimization, Shopify Sales Funnel Optimization, Shopify High Converting Store, Shopify Dropshipping Store Setup, Shopify Subscription Setup, Shopify Multilingual Store Setup, Shopify Multi-currency Setup, Shopify Analytics Setup, Shopify Tracking Setup, Shopify Cart Optimization, Shopify App Integration, Shopify Custom Shopify Features, Shopify API Integration, Shopify Automation Setup, Shopify Email Marketing Integration, Shopify SEO Optimization, Shopify On-page SEO, Shopify Technical SEO, Shopify Product Upload, Shopify Product Listing Optimization, Shopify Inventory Management, Shopify Order Management, Shopify Store Maintenance, Shopify Store Migration, Shopify Product Page Optimization, Shopify Collection Page Design, Shopify Landing Page Design, Shopify

  • Shopify
  • Shopify Website Design
  • Shopify Website Redesign
  • Shopify Theme
  • Ecommerce Website Development
  • Shopify SEO
  • Shopify Apps
  • Shopify Plus
  • Set Up Shopify Site
  • Shopify Development
  • Shopify Templates
  • Shopify Marketing
  • Website Redesign
  • Product Listings
  • Shopify Dropshipping
  • Web Design
  • Product Page
  • Web Development
  • HTML
  • CSS

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How to Hire the Best Omnichannel Marketers for Your Needs

It used to be that all a business needed to connect with customers was a brick-and-mortar store and one landline. Today, businesses can connect with their customers in numerous ways and funnel it all (social media, telephone, website, etc.) through an omnichannel.

Omnichannel technology, a tool that funnels all customer touchpoints into a single source and view of the customer, has created endless possibilities for marketing. Many businesses are hiring omnichannel marketers to deliver personalized and relevant marketing, track analytics, and deepen relationships that gain and retain customers. 

This guide will help you understand the value an omnichannel marketer can bring to your business. We’ll explore the qualities to look for in an omnichannel marketer, helpful information to know before you hire an omnichannel marketer, and how to hire the best omnichannel marketer for your needs.

What does an omnichannel marketer do?

An omnichannel marketer designs, implements, and optimizes a seamless and personalized customer experience across multiple online channels. These marketers understand the customer journey and engage users at every brand touchpoint in a way that is coordinated and contextualized.

Omnichannel marketers are often skilled in multiple areas including strategy, data analytics, cross-channel collaboration, and content creation. Many offer expertise and experience in most of the customer contact points of an omnichannel.

Writing an omnichannel marketer job post

Find the omnichannel marketer who best fits your needs by creating an effective job post. The following details can help you write a compelling job post that clearly states what you seek.

Job post title

Describe exactly what you’re looking for in an omnichannel marketer using clear, straightforward language. Identify keywords that your ideal candidate is likely to type into a job search bar, for example:

  • Omnichannel marketing manager. Omnichannel marketing manager needed to oversee and execute strategies across all channels for a large clothing retail company.
  • Director of multichannel marketing. Content streaming company seeks an omnichannel marketer who can bring strategic focus to orchestrate and integrate across the full customer experience.
  • Customer journey specialist. Omnichannel marketer needed to map and improve user interaction with our health care brand across all channels.
  • Channel integration coordinator. Financial company seeks omnichannel marketer with specialization integrating systems and processes for a seamless user experience.

Additional job titles for an omnichannel marketer include head of omnichannel commerce, customer experience orchestrator, multichannel campaign strategist, and director of holistic customer engagement.

Project description

An effective project description for an omnichannel marketer should cover the following areas:

  • Scope of work. List all the deliverables you want from the omnichannel marketer. For example, mention strategy, integration, whole-system user interaction, data analysis, and creative.
  • Project length. Indicate whether the project is ongoing or short term, small or large in scope. Quantify as much detail as possible around milestones and timeline.
  • Background. Mention the type of omnichannel experience you’d like the person to have, including information about results they can share.
  • Budget. Set a budget and include your hourly or fixed-rate payment preference.

Omnichannel marketer job responsibilities

Add details about omnichannel marketer job responsibilities. Common responsibilities include:

  • Customer experience strategy. Provide strategy for integrating the cross-channel customer experience.
  • Analyze and improve the customer journey. Track, analyze, and improve the customer journey for a seamless omnichannel experience.
  • Personalization. Create targeted marketing campaigns based on customer personalization.
  • Cross-functional coordination. Manage cross-functional coordination between all channels to share data and implement a connected process.

Omnichannel marketer skills and qualifications

Share the specific qualifications you’d like the omnichannel marketer to have. Capabilities to ask for may include:

  • Customer journey expertise. Must demonstrate a successful track record defining, creating, and tracking the omnichannel customer journey.  
  • Data analytics skills. Must have strong analytics skills to synthesize data from multiple sources to gain insight into customer needs and analyze program performance.
  • Cross-channel marketing experience. Applicants must have a track record running cross-channel marketing campaigns.
  • Knowledge of marketing technology. Seeking candidates with experience working with a range of marketing technology tools to optimize omnichannel marketing efforts.

Helpful information to know before you hire an omnichannel marketer

Understand the role, demand, and costs associated with choosing an omnichannel marketer to select the best candidate for your needs. Consider the following information before hiring.

The role of an omnichannel marketer

A successful omnichannel marketer can handle strategy, analytics, and operations, and offer experience in a variety of channels. When you hire an omnichannel marketer, ask about skills including:

  • Strategy. An omnichannel marketer can think and plan strategically across all channels and manage coordinated campaigns.  
  • Channel marketing. An omnichannel marketer can conceptualize and craft messaging, craft content, and create assets specific to each channel.
  • Customer journey analysis. An omnichannel marketer can offer customer insights based on data and map customer touchpoints to eliminate user friction.
  • Marketing automation. An omnichannel marketer can manage the operations of workflows, deliverables, and cross-channel integrations.

Omnichannel marketer hiring demand in 2024

Hiring demand for omnichannel marketers has been increasing at an above average rate and is projected to continue to increase in 2024 and beyond. The U.S. Bureau of Labor and Statistics expects roles related to advertising, promotions, and marketing management to grow 8% through 2032.

Many businesses are accelerating their digital capabilities to keep pace with consumer preferences to connect with them through multiple channels. According to statista.com, 35% of managers said they were successful in achieving omnichannel personalization in 2022, up from 24% the year before. As brands shift their business interactions online and adopt cross-channel customer engagement strategies, it’s anticipated that hiring demand for omnichannel marketers will increase.

A recent report from the research and advisory firm Forrester, for example, predicts global online retail sales to increase 8.9% annually, reaching $6.8 trillion in sales in 2028, alongside $21.9 trillion in offline sales. Forrester recommends, as a result, that retailers invest in omnichannel strategies to facilitate seamless customer experiences online and offline.  

The most common projects for omnichannel marketers

Omnichannel marketers are most commonly hired by businesses to develop successful strategies for the end-to-end customer experience, identify gaps in capability, and drive digital transformation initiatives within the omnichannels. Common projects omnichannel marketers are hired for include:

  • Omnichannel strategy building. Omnichannel marketers can develop an overarching strategy to connect and improve customer experiences across channels.
  • Cross-channel campaign management. Omnichannel marketers plan and execute integrated campaigns across multiple touchpoints.
  • Customer journey mapping. Omnichannel marketers deeply analyze the cross-channel customer journey to find strengths and areas for improvement in the customer journey.
  • Channel integration. Omnichannel marketers work with IT on infrastructure projects to connect and create system continuity.
  • Personalization. Omnichannel marketers gather and analyze data to create targeted and personalized messaging.

Industries hiring omnichannel marketers

The number of industries looking to hire omnichannel marketers has increased as the digital landscape for businesses has accelerated. Top industries hiring today include:

  • Retail. Retailers rely heavily on omnichannel marketers to connect with consumers, coordinate marketing campaigns, and support online commerce.
  • Media and entertainment. Content and streaming services are hiring omnichannel marketers to facilitate a seamless customer experience through consolidated channels. 
  • Hospitality. Hotels and travel brands are hiring omnichannel marketers to attract and book hotels and related amenities.
  • Health care systems. Medical insurers and health care providers rely on omnichannel marketers to coordinate the patient experience between online portals, telehealth offerings, and pharmacy interfaces.

Average cost of hiring an omnichannel marketer in 2024

Omnichannel marketers are typically paid by the hour. Rates vary, depending on a person’s level of experience and success. Be sure to ask the omnichannel marketer to outline their relevant experience and share details about prior omnichannel marketing successes.

Don’t be thrown off by omnichannel marketer hourly rates if costs vary:

  • An experienced omnichannel marketer with proven results may require higher fees but also bring specialized expertise and deliver a higher-quality outcome.
  • A more affordable omnichannel marketer may be qualified to meet your needs yet is offering competitive pricing to build a client base.

Hourly rates for an omnichannel marketer on Upwork in 2024 can start as low as $10 an hour and go up to $400 and even higher. The average hourly rate falls at about $68 per hour. Typical rates charged by omnichannel marketers on Upwork are:

  • Entry level. $30 per hour
  • Intermediate. $65 per hour
  • Expert. $175+ per hour

Hire an omnichannel marketer today

Consider hiring an omnichannel marketer to help you develop omnichannel strategies, marketing campaigns, and cross-channel messaging that will create interest, tend to current clients, and generate leads. Take a moment to understand what an omnichannel marketer does and how they may support your business. Research cost, get clear on your own unique needs, and write a job description that will attract the omnichannel marketer most likely to help you achieve your goals.

No matter which qualities and skill sets you’re looking for, you’ll find the professional you need on Upwork. The process is personalized, easy, and fast. Sign up and post a job today to connect with an omnichannel marketer who will meet—and maybe even exceed—your expectations.