Hire the Best Customer Experience Specialists
in Pakistan

🟢 Greetings, Thank you for taking the time to visit my profile. I am a dedicated Customer Support Rep with 4+ years of experience helping Shopify and eCommerce businesses deliver exceptional customer experiences. I specialize in email support, live chat support, order management, dispute resolution, and customer retention. My goal is simple: help businesses reduce refunds and chargebacks, improve customer satisfaction, and build long-term customer loyalty through professional and efficient support. What I Can Help You With: • Email & Live Chat Support • Shopify Customer Support • Order Processing • Order Tracking & Shipping Updates • Returns, Refunds & Exchanges • Chargeback & Dispute Management (PayPal, Klarna,...) • Subscription Management • Customer Account Updates • Product & Service Inquiries • Supplier Communication • Social Media Customer Support • High-Volume Ticket Handling Industries I Have Supported: • Fashion & Apparel • Beauty & Skincare • Fitness & Wellness • Luxury Brands • Healthcare • Dropshipping Stores • DTC eCommerce Brands • High-Ticket Shopify Stores Helpdesk & CRM Experience: • Zendesk • Freshdesk • Gorgias • Help Scout • Zoho CRM • Shopify Inbox • Outlook • Private Email Additional Tools: • Shopify • Slack • Discord • Skype • ClickUp • WhatsApp • DeepL Why Clients Choose Me: ✔ 4+ Years of Customer Support Experience ✔ Strong Shopify & eCommerce Knowledge ✔ Professional and Friendly Communication ✔ Fast Response Times ✔ Excellent Problem-Solving Skills ✔ Detail-Oriented and Reliable ✔ Long-Term Commitment to Client Success ✔ Ability to Handle Difficult Customer Situations Calmly and Professionally I also provide Facebook page moderation, respond to customer messages, manage comments, and maintain positive customer engagement across social media platforms. Whether you need support for a growing Shopify store or a high-volume eCommerce business, I am committed to delivering exceptional service that helps your customers stay happy and your business continue to grow. I am available for both short-term and long-term projects and look forward to becoming a valuable part of your team. Best Regards, Amna

Professional Offerings: 👨🏼‍✈️ Team Lead, 💻 Technical Support 💰 E-commerce, 💻 Shopify, 💻 Woo Commerce, 💻 Chat Support, 🕺🏼 Social Media Management, 📧 Email management 💵 Email Marketing, 💻 Project Management,  - Dispute management, Klarna, PayPal ,Stripe  - Administrative tasks, Order Processing, Handling PayPal and Klarna disputes, Internet Research, and Social Media Handling.  - Customer Services Software, Zendesk, Zoho Mail, Gorgias, Tawk.to, Intercom, Gsuit, Outlook, Salesforce, Hubsport, and Jira  - Tools and Internal communication software: Slack, Skype, Shopify, Alibaba, Google Docs, Excel, Google Spreadsheet, Notion, Clickup, and Trello. I am a seasoned customer support specialist with over 7 years of experience, recognized as a Top Rated Plus freelancer on Upwork. Throughout my career, I have excelled in managing customer interactions and ensuring high satisfaction levels. My expertise lies in team management, quality assurance, and delivering exceptional service promptly. I’m a professional in Business Administration (MBA degree). I have also developed fluency in the English Language along with a good command of Listening, Writing, and speaking. I will streamline your processes and help you remove blocks that are hindering your vision, mission, and goals. Key Skills and Specializations: - Customer Support Management: Proven ability to lead and mentor teams to deliver outstanding customer service. - Customer Retention Customer retention is the difficult part of customer service and I’m quite good at it as I have able to reduce churn to 85%. - CRM Expertise: Proficient in utilizing advanced CRM platforms such as Zendesk, Freshdesk, Salesforce, Gorgias, and Intercom to streamline support processes and maximize efficiency. - Services as a VA: Provide a comprehensive range of services tailored to support businesses and professionals across various industries, excel in administrative tasks such as managing emails, calendars, and travel arrangements, ensuring efficient organization and seamless scheduling. - Dispute Resolution: Successfully managed disputes on PayPal, Klarna, and Stripe, mitigating risks and achieving favorable outcomes for clients and customers alike. - Quality Assurance: Implementing rigorous QA standards to maintain service excellence and uphold client satisfaction. - Flexibility and Adaptability: Adapting swiftly to evolving customer needs and operational requirements to ensure seamless service delivery. - Order Management : (Shopify, OBERLO, Obordesk, Ali Express and Amazon) - Klaviyo - Sms Bumps Client Commitment: I am dedicated to exceeding client expectations by delivering prompt, personalized support and fostering long-term relationships based on trust and reliability. My proactive approach to problem-solving and commitment to quality ensures that all customer interactions are handled with professionalism and efficiency. I believe that the customer is always right and hence forwarding my belief I will achieve and maintain my 99.9% client satisfaction and constantly work on improving my skill set. If you're looking for an experienced Virtual Assistant I'm the person you need. I will suggest you try my services which are highly affordable yet flexible and up to your mark. Your satisfaction is my criterion for success :)

Most SaaS companies and e-commerce brands don’t lose customers because of product issues. They lose them because support is slow, unclear, or feels robotic. That’s where I step in. I’m a retention-focused customer support representative. I help reduce churn, improve customer experience, and turn everyday support conversations into long-term customer relationships. I have over 8 years of experience in customer service, where I’ve handled up to two hundred tickets and live chats on a daily basis. A big part of my job has been dealing with cancellations, product inquiries, shipping information, order tracking, replacements and related customer concerns, while also focusing on retention by turning unhappy customers into ones who choose to stay. I pay close attention to how I communicate, keeping responses clear and human. I specialize in e-commerce, SaaS, dropshipping and subscription models where fast and effective support directly impacts revenue. I focus on resolving issues in a way that reduces repeat tickets, builds trust, and keeps customers coming back. My favourite part is handling frustrated customers and turning those situations into positive experiences. My daily go-to tools include Shopify for order management, and Gorgias, Zendesk, Richpanel and Intercom for ticketing system and live chat support. I keep inboxes organized, responses fast, communication consistent and maintain high SLA compliance with your brand voice. If you are in search of reliable support that responds fast, keeps customers happy, and helps reduce churn, I’d be happy to step in and take that off your plate. Abdullah Iqbal

🌟 Welcome! 🌟 Are you in search of an exceptional freelancer specializing in customer service (phone, email, live chat, direct messages) with a strong focus on: Tailoring WORLD-CLASS experiences to meet your unique needs? Providing consistent PATIENCE and EMPATHY while efficiently resolving issues? Saving you TIME and MONEY by finding the perfect fit for your customer service role? Delivering outstanding live chat, email, and direct message experiences to your customers? With a diverse background, I've had the privilege of serving various companies, including United Nations World Food Programme (UNWFP), Integrated Reproductive Maternal Newborn, Child Health & Nutrition Program. (IRMNCH & NP), Walmart, foodpanda, and Mayo Hospital, honing my skills across various platforms. I possess expert knowledge in the following systems and CRMs: 1. Salesforce 2. HubSpot 3. GoHighLevel 4. Zendesk 5. Gorgias 6. Jira 7. Slack 8. Clickup 9. G-Suite (Spreadsheets, Docs, Gmail) 10. Microsoft Office (Excel, PowerBi, Powerpoint) 11. Team Meetings (Microsoft Teams, Zoom, Google Meet) 12. Canva 13. Report Writing 14. Data Analysis and many, many more! Let's talk how can I help you enhance your overall customer service experience!

Hey there! I'm the person your customers will thank you for hiring. With 7+ years of hands-on experience in customer service, I've worked with FinTech platforms, eCommerce brands, and logistics companies and I genuinely love what I do. There's something incredibly satisfying about turning a frustrated customer into a happy one, or solving a complex issue that seemed impossible at first glance. What I Bring to Your Team I'm not just about answering tickets I'm about creating experiences that make customers feel heard, valued, and taken care of. Whether it's a payment concern that needs delicate handling, a lost shipment that needs tracking across continents, or a confused customer who just needs someone to walk them through the process, I've got it covered. I've handled thousands of inquiries across email, live chat, phone, and social media, often juggling high volumes without breaking a sweat. Fast-paced environments? That's where I thrive. My Approach I believe every customer interaction is an opportunity to build trust. I listen carefully, communicate clearly, and always follow through. When issues get complicated, I don't pass the buck I dig in and find solutions. My metrics speak for themselves: consistently high satisfaction scores, quick response times, and resolution rates that make managers smile. But beyond the numbers, what I really pride myself on is empathy. I treat every customer the way I'd want to be treated with patience, respect, and genuine care. Why Work With Me? 7 years of proven experience in demanding customer-facing roles Multi-channel expert: email, chat, phone, social media I adapt to where your customers are Industry knowledge: FinTech operations, eCommerce workflows, global logistics and tracking Problem-solver at heart: I don't just identify issues, I resolve them Professional under pressure: High-volume inquiries and tight deadlines don't rattle me Team player mentality: I collaborate well and take feedback seriously If you're looking for someone who'll represent your brand with professionalism, handle your customers with care, and make your life easier in the process let's talk. I'm ready to bring my experience and passion to your team. Looking forward to working together!

Chat & Customer Support Specialist | Virtual Assistant I’m a highly motivated Chat & Customer Support Specialist & Virtual Assistant dedicated to helping businesses provide top-quality customer experiences while saving valuable time and resources. With proven expertise in customer engagement, live chat, ticket management, and administrative support, I ensure your clients feel heard, valued, and supported. 💬 Why Choose Me? 🔸Excellent Communication Skills – Clear, empathetic, and professional in every interaction. 🔸Proven Customer Support Expertise – Skilled in handling inquiries, complaints, and technical issues. 🔸Time-Saving Virtual Assistance – Managing tasks so you can focus on growing your business. 🔸Reliable & Detail-Oriented – Committed to accuracy, deadlines, and high-quality results. 🔸Tech-Savvy – Experienced with modern support tools and platforms. 🎧 Customer Support Services 🔸I specialize in delivering multi-channel support to ensure customer satisfaction: 🔸Live chat support (Zendesk, Intercom, Freshdesk, Gorgias) 🔸Email support & inbox management 🔸Ticket creation, assignment, and resolution 🔸Customer onboarding & product guidance 🔸Complaint handling & conflict resolution 🔸Building long-term client relationships Result: Faster responses, higher satisfaction, and reduced churn. 🖥️ Virtual Assistance Services As a Virtual Assistant, I streamline daily operations and keep your business running smoothly: 🔸Calendar & schedule management 🔸Data entry & spreadsheet organization (Excel, Google Sheets) 🔸Online research & reporting 🔸Social media inbox management 🔸File organization & documentation 🔸Administrative support for remote teams Result: Saved hours of repetitive tasks, improved efficiency, and better organization. 🛠️ Tools & Platforms I Use I am confident in using industry-leading platforms for customer service and virtual assistance: Customer Support Tools: Zendesk, Freshdesk, Intercom, Gorgias, HelpScout Communication Tools: Slack, Microsoft Teams, Zoom, Skype Office Tools: Microsoft Office Suite, Google Workspace (Docs, Sheets, Calendar) CRM Tools: HubSpot, Salesforce, Zoho CRM Task Management: Trello, Asana, ClickUp, Notion 📈 Skills & Strengths 🔸Customer Support & Retention 🔸Live Chat & Email Support 🔸Virtual Assistance & Administration 🔸Ticket Management & Troubleshooting 🔸Data Entry & Research 🔸Problem-Solving & Conflict Resolution 🔸Strong Written & Verbal Communication 🔸Multitasking & Time Management 🔸Detail-Oriented & Reliable 🔸Adaptability & Quick Learning 🌍 Why Clients Love Working With Me ✔️ I treat every client’s business as my own, ensuring professionalism and care. ✔️ I adapt quickly to new systems, workflows, and customer bases. ✔️ I go beyond answering questions I solve problems and build trust. ✔️ I consistently maintain high satisfaction ratings and help improve overall service quality. ✅ Let’s Work Together If you’re looking for a proactive, detail-oriented, and dependable Chat & Customer Support Specialist / Virtual Assistant, you’re in the right place. I am here to help you: Enhance your customer support system Build loyal, happy customers Save valuable time with reliable virtual assistance Scale your business with professional support 📩 Send me a message, and let’s discuss how I can support your business goals today! 🏆 Core Skills & Expertise Customer Support Services (Live Chat, Email, Voice, Ticketing) Virtual Assistance (Admin Support, Scheduling, Data Entry, Research) CRM Management (HubSpot, Zoho CRM, Salesforce) Customer Retention & Relationship Management Inbox & Calendar Management Multitasking & Time Management Problem-Solving & Conflict Resolution Knowledge Base & Documentation Creation Social Media Inbox & Community Support Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Calendar, Drive) Collaboration Tools (Slack, Microsoft Teams, Zoom, Skype) Project Management Tools (Trello, Asana, ClickUp, Notion) Chat Support Specialist Customer Service Representative Virtual Assistant Live Chat Agent Email Support Specialist Technical Support Assistant Zendesk Support Expert Freshdesk Support Expert Intercom Support Gorgias Support CRM Data Entry & Management Remote Customer Support Admin Support Freelancer Customer Experience Specialist Help Desk & Ticketing Support B2B & B2C Customer Support Multichannel Customer Service Online Business Support Professional Virtual Assistant Remote Administrative Assistant