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Professional Offerings: 👨🏼‍✈️ Team Lead, 💻 Technical Support 💰 E-commerce, 💻 Shopify, 💻 Woo Commerce, 💻 Chat Support, 🕺🏼 Social Media Management, 📧 Email management 💵 Email Marketing, 💻 Project Management,  - Dispute management, Klarna, PayPal ,Stripe  - Administrative tasks, Order Processing, Handling PayPal and Klarna disputes, Internet Research, and Social Media Handling.  - Customer Services Software, Zendesk, Zoho Mail, Gorgias, Tawk.to, Intercom, Gsuit, Outlook, Salesforce, Hubsport, and Jira  - Tools and Internal communication software: Slack, Skype, Shopify, Alibaba, Google Docs, Excel, Google Spreadsheet, Notion, Clickup, and Trello. I am a seasoned customer support specialist with over 7 years of experience, recognized as a Top Rated Plus freelancer on Upwork. Throughout my career, I have excelled in managing customer interactions and ensuring high satisfaction levels. My expertise lies in team management, quality assurance, and delivering exceptional service promptly. I’m a professional in Business Administration (MBA degree). I have also developed fluency in the English Language along with a good command of Listening, Writing, and speaking. I will streamline your processes and help you remove blocks that are hindering your vision, mission, and goals. Key Skills and Specializations: - Customer Support Management: Proven ability to lead and mentor teams to deliver outstanding customer service. - Customer Retention Customer retention is the difficult part of customer service and I’m quite good at it as I have able to reduce churn to 85%. - CRM Expertise: Proficient in utilizing advanced CRM platforms such as Zendesk, Freshdesk, Salesforce, Gorgias, and Intercom to streamline support processes and maximize efficiency. - Services as a VA: Provide a comprehensive range of services tailored to support businesses and professionals across various industries, excel in administrative tasks such as managing emails, calendars, and travel arrangements, ensuring efficient organization and seamless scheduling. - Dispute Resolution: Successfully managed disputes on PayPal, Klarna, and Stripe, mitigating risks and achieving favorable outcomes for clients and customers alike. - Quality Assurance: Implementing rigorous QA standards to maintain service excellence and uphold client satisfaction. - Flexibility and Adaptability: Adapting swiftly to evolving customer needs and operational requirements to ensure seamless service delivery. - Order Management : (Shopify, OBERLO, Obordesk, Ali Express and Amazon) - Klaviyo - Sms Bumps Client Commitment: I am dedicated to exceeding client expectations by delivering prompt, personalized support and fostering long-term relationships based on trust and reliability. My proactive approach to problem-solving and commitment to quality ensures that all customer interactions are handled with professionalism and efficiency. I believe that the customer is always right and hence forwarding my belief I will achieve and maintain my 99.9% client satisfaction and constantly work on improving my skill set. If you're looking for an experienced Virtual Assistant I'm the person you need. I will suggest you try my services which are highly affordable yet flexible and up to your mark. Your satisfaction is my criterion for success :)

🛒 Running a Shopify store is challenging enough—you shouldn't have to spend hours dealing with customer emails, refunds, chargebacks, and order issues. That's where I can help. With 5+ years of experience in Shopify Customer Support, Email Support, Live Chat Support, and Order Management, I help eCommerce brands deliver outstanding customer experiences while reducing support workload. ✅ My Expertise: • Shopify Customer Support • Email Support & Live Chat Support • Order Processing & Fulfillment • Order Tracking & Delivery Updates • Refunds, Returns & Exchanges • Chargeback & Dispute Management • Supplier Communication • Social Media Customer Support • Virtual Assistant Services • Product Listing & Shopify Store Management 🛒 Shopify Tasks I Handle: • Managing customer inquiries • Processing refunds and cancellations • Updating customer information • Creating discount codes • Order tracking and fulfillment follow-up • Supplier coordination • Handling shipping delays and delivery issues • Managing high-volume support inboxes 💻 Tools & Platforms: • Shopify • Gorgias • Zendesk • Freshdesk • Help Scout • Re • Gmail & Outlook • Google Sheets • Slack • Discord • ChatGPT • DeepL 🌍 Multilingual Customer Support: I use ChatGPT and DeepL to provide professional support for customers worldwide, helping eCommerce brands communicate effectively across different markets. ⭐ Why Clients Hire Me: • 5+ Years of Customer Support Experience • Strong Shopify Knowledge • Fast Response Times • Excellent Written Communication • Detail-Oriented & Reliable • Long-Term Commitment • Available on Weekends Whether you need a Shopify Customer Support Representative, Live Chat Agent, Email Support Specialist, or Virtual Assistant, I can help your business provide outstanding customer service and keep your customers happy. 📩 Send me a message, and let's discuss how I can support your business. Best Regards, Muhammad Shahzad

Hi! 👋 Thank you for visiting my profile. I'm Zahid Iqbal, a dedicated Shopify Customer Support Specialist with over 2 years of experience helping eCommerce businesses deliver exceptional customer service. My goal is to create a smooth experience for both store owners and their customers by providing fast, accurate, and friendly support. I specialize in helping Shopify store owners reduce refunds, prevent chargebacks, and improve customer satisfaction through efficient email and live chat support. What I Can Help You With Email & Live Chat Support Shopify Store Management Order Processing, Tracking & Fulfillment Order Modifications, Cancellations & Draft Orders Refund, Return & Exchange Management Shipping Delay & Delivery Issue Resolution Customer Complaint & Dispute Resolution Chargeback, PayPal & Klarna Dispute Handling Customer Information Updates (Address, Email & Contact Details) Discount Code Creation & Subscription Management Supplier Communication & Order Coordination Product & Service Inquiries High-Volume Customer Support Industries I've Supported * Fashion * Beauty * Skincare * Fitness * Luxury Brands * Healthcare * Dropshipping Stores * High-Ticket Shopify Brands * DTC eCommerce Businesses Helpdesk & CRM Tools * Zendesk * Freshdesk * Re:amaze * Gorgias * Help Scout * Zoho CRM * Shopify Inbox * Microsoft Outlook * Private Email Platforms & Collaboration Tools * Shopify * Slack * Discord * Skype * ClickUp * WhatsApp * DeepL (Translation) Additional Services * Facebook Page Moderation * Responding to Customer Messages & Comments * Social Media Customer Support Why Work With Me? 2+ Years of Customer Support Experience Strong Communication & Problem-Solving Skills Customer Satisfaction Focused Fast Response Time Detail-Oriented & Reliable Long-Term Collaboration Mindset Whether you need support for a growing Shopify store or a high-volume eCommerce business, I'm committed to providing professional, reliable, and customer-focused service that helps your business grow while keeping your customers happy. I'm available for both short-term and long-term projects and always strive to deliver high-quality work with accuracy, efficiency, and professionalism. Let's work together to provide an outstanding customer experience for your business. Best Regards, *Zahid Iqbal*

🟢 Hi! I help 𝘀𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress free by handling customer emails, shipping delays, and refunds using clear, 𝘀𝗼𝗽 𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that reduce 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀. Over the past five-plus years, I’ve helped eCommerce (Shopify and WooCommerce) store owners and dropshippers respond quickly and professionally to customer inquiries through live chat and email support. I efficiently manage orders, returns, refunds, exchanges, and chargebacks, especially within Shopify Admin, where I have strong expertise. By building streamlined workflows with macros and templates, I save valuable time and ensure consistent support quality. I also create comprehensive FAQ documents and help centers that significantly reduce repetitive support tickets and provide insightful reports on response times, customer satisfaction (CSAT), and emerging support trends. 🎯 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 can do: • Order processing, tracking, and modifications • Refunds, cancellations, and Order Drafting • Updating customer details (addresses, e-mails, contacts) • Creating discount codes and managing subscriptions • Supplier communication for seamless order fulfillment • Handling chargebacks and inquiries. and more... 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: • Managing Facebook pages: hiding negative comments, responding to messages, and moderating interactions to maintain a positive brand image • Responding to customer inquiries on TikTok, Instagram, and Meta pages 𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝗔𝗱𝗲𝗽𝘁 𝗶𝗻: • E-mail and Live Chat Support Platforms: Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, Private-Mail, Strato Webmail, e-desk, Rich panel and more... • Messaging, Team Communication and Other tools: Slack, Skype, Discord, WhatsApp, WeChat, Linnworks (Order Management), Fulfilment China (Order Management), Service Point (Supplier Coordination) ... • Order & Parcel Tracking Tools: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, 24Track, Universal Parcel, Global Tracking and more... 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I use ChatGPT Plus and DeepL to deliver smooth, professional support in: German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more... 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝗘-𝗺𝗮𝗶𝗹 & 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗶𝘁𝗵: Five Leafs (Fashion eCommerce) Nex, Limited (Dropshipping & Fulfillment | UK) Wonderpaws (Pet Products eCommerce | UK) Limitless Jewelry (Jewelry eCommerce | Canada) NorryFashion (Fashion eCommerce | Netherlands) DeAutoUnie (Netherlands | Shopify + Trengo + Outlook) Stijlster (Netherlands | Shopify + Outlook) Rudolf-Emilia (Germany | Shopify + Gmail) The ForexFunder (UK | CRM Support) Emilia Stockholm (Sweden | Shopify + Strato Webmail) Lina Stockholm (Sweden | Shopify + Private-Mail) Kanavi Design (USA | WooCommerce + Helpdesk) Forciano (France | WooCommerce + Outlook) 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲: • 24/7 availability, including weekends and holidays • Calm, clear communication, even under pressure • Deep Shopify knowledge with end-to-end support capability • Quick response times and precise attention to detail • Long-term mindset focused on building brand loyalty and customer happiness For higher-volume stores or peak periods, I can scale support with trained backup capacity under my supervision to maintain timely, accurate, and consistent customer service. You will always communicate directly with me, and I remain fully responsible for service quality, workflow management, and client satisfaction. I don’t just respond to customers, I represent your brand with care and professionalism. Every interaction is a chance to build trust, create positive experiences, and turn first-time buyers into loyal customers. 😏 𝗦𝘁𝗶𝗹𝗹 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝗶𝘁? If you're ready to give your customers the experience they truly deserve, feel free to send me a message on Upwork. Let’s build something great together.

🌟 Expert Customer Support Specialist | 🌟 Order Management | 🌟 Supplier Coordination Are you looking for a reliable and experienced Customer Support Specialist who can streamline your support operations, reduce chargebacks, and enhance customer satisfaction? I bring over 3 years of experience working with fast-growing health, beauty, Tech and fashion brands, helping them deliver best customer experiences. Whether it's managing email support, resolving escalations, supplier communication or ensuring smooth order fulfilment. What I bring to the table: ✅ Expertise in Zendesk, Gorgias, Freshdesk, Richpanel, Live and Email support ✅ Skilled in chargeback handling and dispute resolution ✅ Efficient in email management and creating SOPs for seamless workflows ✅ Experience with project communication tools like Slack etc ✅ Advanced proficiency in Google Sheets and Excel for reporting and analysis I’ve helped brands improve response times, reduce support costs, and retain more customers by delivering empathetic, efficient, and data-driven support. Let’s work together to take your customer experience to the next level!

𝗚𝗿𝗲𝗲𝘁𝗶𝗻𝗴𝘀 & 𝗪𝗲𝗹𝗰𝗼𝗺𝗲! I specialize in 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, helping 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗯𝗿𝗮𝗻𝗱𝘀 manage customer inquiries, order updates, refunds, shipping issues, returns, and chargebacks while delivering a seamless customer experience that builds trust, increases customer satisfaction, and strengthens your brand. With over 𝟰+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 in customer support, I help Shopify and eCommerce businesses provide 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻-𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁. My goal is simple: make your operations smoother while ensuring every customer feels heard, valued, and well supported. 🛒 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘄𝗶𝘁𝗵: ✔ Customer Inquiries & Account Management ✔ Order Processing & Fulfillment ✔ Order Tracking & Shipping Updates ✔ Refunds, Returns & Exchanges ✔ Chargeback & Dispute Resolution ✔ PayPal & Klarna Disputes ✔ Subscription Management ✔ Product Inquiries & After-Sales Support ✔ Supplier & Vendor Communication 📧 𝗘𝗺𝗮𝗶𝗹 & 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I provide 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, 𝗳𝗿𝗶𝗲𝗻𝗱𝗹𝘆, 𝗮𝗻𝗱 𝗲𝗺𝗽𝗮𝘁𝗵𝗲𝘁𝗶𝗰 support across email and live chat. I've worked with 𝗥𝗲:𝗮𝗺𝗮𝘇𝗲, 𝗭𝗲𝗻𝗱𝗲𝘀𝗸, 𝗚𝗼𝗿𝗴𝗶𝗮𝘀, 𝗙𝗿𝗲𝘀𝗵𝗱𝗲𝘀𝗸, 𝗛𝗲𝗹𝗽 𝗦𝗰𝗼𝘂𝘁, 𝗭𝗼𝗵𝗼 𝗖𝗥𝗠, 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗜𝗻𝗯𝗼𝘅, 𝗢𝘂𝘁𝗹𝗼𝗼𝗸, and 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲. 🛠 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 & 𝗧𝗼𝗼𝗹𝘀 𝗖𝗥𝗠 & 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 • Re:amaze • Zendesk • Gorgias • Freshdesk • Help Scout • Zoho CRM 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 • Shopify • Shopify Inbox 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 • Outlook • Slack • Google Workspace • DeepL 🌟 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 ✔ 𝟰+ 𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 ✔ Extensive experience with 𝗥𝗲:𝗮𝗺𝗮𝘇𝗲 & 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 ✔ Strong written communication ✔ Fast response times ✔ Detail-oriented & organized ✔ Calm under pressure ✔ Reliable, proactive, and a quick learner ⏰ 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 ✔ Available for 𝗯𝗼𝘁𝗵 𝘀𝗵𝗼𝗿𝘁-𝘁𝗲𝗿𝗺 𝗮𝗻𝗱 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 ✔ Flexible with different time zones ✔ Ready to become a dependable extension of your team 🤝 𝗟𝗲𝘁’𝘀 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿 If you're looking for someone who genuinely cares about your customers and your business, I'd love to help. Feel free to reach out, I'm always happy to discuss how I can support your business. Best Regards, Amna Qaiser