Hire the Best Product Support Freelancers
in Pakistan

🛒 Running a Shopify store is challenging enough—you shouldn't have to spend hours dealing with customer emails, refunds, chargebacks, and order issues. That's where I can help. With 5+ years of experience in Shopify Customer Support, Email Support, Live Chat Support, and Order Management, I help eCommerce brands deliver outstanding customer experiences while reducing support workload. ✅ My Expertise: • Shopify Customer Support • Email Support & Live Chat Support • Order Processing & Fulfillment • Order Tracking & Delivery Updates • Refunds, Returns & Exchanges • Chargeback & Dispute Management • Supplier Communication • Social Media Customer Support • Virtual Assistant Services • Product Listing & Shopify Store Management 🛒 Shopify Tasks I Handle: • Managing customer inquiries • Processing refunds and cancellations • Updating customer information • Creating discount codes • Order tracking and fulfillment follow-up • Supplier coordination • Handling shipping delays and delivery issues • Managing high-volume support inboxes 💻 Tools & Platforms: • Shopify • Gorgias • Zendesk • Freshdesk • Help Scout • Re • Gmail & Outlook • Google Sheets • Slack • Discord • ChatGPT • DeepL 🌍 Multilingual Customer Support: I use ChatGPT and DeepL to provide professional support for customers worldwide, helping eCommerce brands communicate effectively across different markets. ⭐ Why Clients Hire Me: • 5+ Years of Customer Support Experience • Strong Shopify Knowledge • Fast Response Times • Excellent Written Communication • Detail-Oriented & Reliable • Long-Term Commitment • Available on Weekends Whether you need a Shopify Customer Support Representative, Live Chat Agent, Email Support Specialist, or Virtual Assistant, I can help your business provide outstanding customer service and keep your customers happy. 📩 Send me a message, and let's discuss how I can support your business. Best Regards, Muhammad Shahzad

🟢 Hi! I help 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 and 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 deliver outstanding Customer Service and Customer Support through professional and solution-focused support. My goal is to reduce refunds, minimize chargebacks, improve customer satisfaction, and build long-term customer loyalty. With more than five years of experience in Shopify Customer Support, I specialize in handling order inquiries, refunds, returns, shipping concerns, and customer retention. From customer inquiries and order management to refunds, returns, subscriptions, and shipping concerns, I ensure every interaction feels professional, personal, and solution-focused. I have supported Shopify and WooCommerce stores across Fashion, Beauty, Electronics, Jewelry, Home & Living, Health & Wellness, Food & Grocery, and Digital Products, helping businesses improve customer satisfaction through efficient support and problem resolution. 🚀 𝗠𝘆 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: • Customer Support via Email & Live Chat • Shopify Admin & Order Management • Chargeback Prevention & Dispute Handling • Refunds, Cancellations and Order Drafting • Processing and tracking orders with speed and accuracy • Managing subscription requests and support inquiries • Updating customer records and profiles (addresses, emails, contacts) • Creating discount codes and promotional offers • Creating FAQ pages, Help Center articles, and customer support documentation to reduce repetitive inquiries 📦 𝗣𝗮𝗿𝗰𝗲𝗹 𝗣𝗮𝗻𝗲𝗹 & 𝗢𝗿𝗱𝗲𝗿 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 One of my key strengths is proactively monitoring orders before customers contact support. I regularly monitor: • Unfulfilled orders • Shipping delays • Delivery exceptions • Failed deliveries • Pickup point shipments I coordinate directly with suppliers and internal teams to resolve delivery issues quickly, helping reduce customer complaints, refunds, and chargebacks while improving customer satisfaction (CSAT), response efficiency, and the overall customer experience. 📧 𝗕𝗿𝗮𝗻𝗱𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝘃𝗶𝗮 𝗘𝗺𝗮𝗶𝗹: • CLOUD WISH (USA) | Shopify Clothing & Accessories • SensePro (USA) | Dental Hygiene Products • Sparklet (UK) | Shopify Jewellery eCommerce • Parisignature (France) | Decorative Lamps & Lighting • Purabyo.de (Germany) | Shopify Skincare & Beauty • Forciano (Germany) | Shopify Men's Fashion Footwear • Cosy Island (USA) | Women's Fashion Footwear eCommerce • GetKensia (USA) | Shopify Skincare & Beauty • GetFresh (USA) | Skincare & Beauty • Tousaro (USA) | Clothing & Fashion • Coolblue (Netherlands) | Electronics & Gadgets • Maria & Lucia Madrid | Shopify Fashion Brand 💬 𝗕𝗿𝗮𝗻𝗱𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝘃𝗶𝗮 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁: • DeAutoUnie (Netherlands) | Car Electronics • Purabyo.de (Germany) | Skincare & Beauty • YamiePasta (Netherlands) | Food & Grocery • RAWD.Shop (UAE) | Fashion & Apparel • Lethality.club (UK) | Gaming Software & Digital Products • IconicInk.store | Digital Gaming Tools • APSMarket.Store | Gaming & Tech 🛠️ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗖𝗥𝗠 𝗧𝗼𝗼𝗹𝘀: Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, PrivateMail, Strato Webmail, Discord, Comslayer, e-desk, Richpanel, Crisp and Intercom 🤝 𝗧𝗲𝗮𝗺 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗧𝗼𝗼𝗹𝘀: Slack, Skype, Discord, WeChat, WhatsApp, Lark, Fulfilment China (Order Management) and Service Point (Supplier communication) 🚚 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 & 𝗙𝘂𝗹𝗳𝗶𝗹𝗹𝗺𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL and Universal Parcel and Global Tracking 🌍 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I use tools like ChatGPT, DeepL, and Google Translate to help me support customers in different languages such as German, Dutch, French, Swedish, Spanish, Italian, Portuguese, Arabic, and Russian. This way I can make sure people from different countries feel understood and respected. ⭐ 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗧𝗼 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲: • Available 24/7 including weekends and holidays • Efficiently manage high-volume Email Support and Live Chat Support • Experienced in Reducing Refunds & Chargebacks • Calm, clear communication, even under pressure • Deep Shopify expertise from Shopify Admin to chargeback handling • Fast turnaround and detailed follow-through • Focused on long-term partnerships and customer trust I don't just support your customers, I help businesses protect their reputation, retain more customers, reduce refunds, and deliver an exceptional customer experience that strengthens long-term brand loyalty. If you're looking for a reliable Shopify Customer Service Representative who can become a valuable part of your team, I'd love to discuss how my Shopify Admin, Email Support, and Live Chat Support experience can support your business. Best Regards, Muhammad Sameer

Top Rated Freelancer! 4k+ Hours Worked! Virtual Assistant, Shopify, Customer Service, Amazon, eBay, e-Commerce Expert If you're looking for someone who's professionally experienced in Shopify, Product Listing, & Product Uploading skills and has a minimum 4 years record in these industries to place on the front line and trust with the integrity of your business, someone to wow your prospects or customers, someone whose English is very articulate without an accent, then you need me. I provide value for your money and an honest return on your investment for the hours that you are looking to pay in any industry. You are here reading this because this is the right person for the job. My profile won't demonstrate these skills that I can attribute to helping your business to be more successful, as a matter of fact, it doesn't prove anything much about me. That is why we should talk and allow ourselves to prove this for ourselves. I am here daily. Simply drop me an inbox and let's explore the possibilities of something lucrative. Thank you very much for taking a look at my profile, and I hope to have the opportunity to work with you soon! Best Regards, Shah Rukh Kaleem.

👋 𝗛𝗲𝗹𝗹𝗼 𝘁𝗵𝗲𝗿𝗲! 𝗧𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 𝗳𝗼𝗿 𝘁𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗶𝗺𝗲 𝘁𝗼 𝘃𝗶𝘀𝗶𝘁 𝗺𝘆 𝗽𝗿𝗼𝗳𝗶𝗹𝗲. I'm an eCommerce Customer Support Specialist with 4+ years of experience helping Shopify and eCommerce brands deliver professional 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 and 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁. My goal is simple: provide every customer with a fast, friendly, and solution-focused experience while protecting your 𝗯𝗿𝗮𝗻𝗱 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻. I hold a background in 𝗖𝗼𝗺𝗽𝘂𝘁𝗲𝗿 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 and a 𝗠𝗮𝘀𝘁𝗲𝗿'𝘀 𝗱𝗲𝗴𝗿𝗲𝗲 𝗶𝗻 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲, with hands-on experience supporting leading 𝗡𝗲𝘁𝗵𝗲𝗿𝗹𝗮𝗻𝗱𝘀-𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗺𝗲𝗻'𝘀 𝗳𝗮𝘀𝗵𝗶𝗼𝗻 𝗯𝗿𝗮𝗻𝗱𝘀. I specialize in 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗼𝗿𝗱𝗲𝗿 𝗳𝘂𝗹𝗳𝗶𝗹𝗹𝗺𝗲𝗻𝘁, refunds, and 𝗽𝗼𝘀𝘁-𝗽𝘂𝗿𝗰𝗵𝗮𝘀𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, delivering clear communication and exceptional customer experiences. 💼 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 I can confidently assist with: ✔ Email Support & Live Chat Support ✔ Order Management, Tracking & Modifications ✔ Shipping Updates & Delivery Issue Resolution ✔ Returns, Refunds, Exchanges & Cancellations ✔ Manual Order Drafting ✔ Product Information & Post-Purchase Support ✔ Customer Profile Updates (Addresses, Emails & Contact Details) ✔ Discount Codes & Promotional Offers ✔ Subscription Support ✔ Chargeback Prevention, PayPal & Klarna Dispute Follow-ups ✔ Supplier Communication & Order Fulfillment ✔ FAQ Pages, Help Center Articles & Customer Documentation 📦 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗢𝗿𝗱𝗲𝗿 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 One of my strengths is identifying potential shipping or fulfillment issues before customers need to contact support. I regularly monitor: ✔ Unfulfilled Orders ✔ Shipping Delays ✔ Delivery Exceptions ✔ Failed Deliveries ✔ Pickup Point Shipments By working closely with suppliers, fulfillment partners, and internal teams, I help reduce customer complaints, refunds, chargebacks, and unnecessary support tickets while improving customer satisfaction (𝗖𝗦𝗔𝗧). 📱 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I also provide customer support across social media platforms by: ✔ Responding to Facebook, Instagram, and TikTok inquiries ✔ Managing Meta Business Inbox ✔ Moderating comments and maintaining a positive brand image ✔ Assisting customers quickly across multiple communication channels 💻 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸, 𝗖𝗥𝗠 & 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗧𝗼𝗼𝗹𝘀 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠: Zendesk • Gorgias • Freshdesk • Help Scout • Reamaze • Richpanel • Zoho CRM • Gmail • Outlook • PrivateMail • Commslayer 𝗧𝗲𝗮𝗺 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Slack • Microsoft Teams • Discord • Skype • WhatsApp • WeChat 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗢𝗿𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Shopify Admin • Linnworks • Fulfillment China • Service Point 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 & 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: USPS • UPS • DHL • FedEx • 17Track • Track123 • Parcel Panel • YunExpress • PostNL • Universal Parcel Tracking • Global Tracking 🌍 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 Using 𝗖𝗵𝗮𝘁𝗚𝗣𝗧 𝗣𝗹𝘂𝘀 and 𝗗𝗲𝗲𝗽𝗟, I can communicate with 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 naturally while maintaining your 𝗯𝗿𝗮𝗻𝗱'𝘀 𝘁𝗼𝗻𝗲 𝗼𝗳 𝘃𝗼𝗶𝗰𝗲 across 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀. ⚡ 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 The principles behind my work are straightforward: ✔ Clear and professional communication ✔ Fast response times ✔ Attention to detail ✔ Customer-first mindset ✔ Problem-solving approach ✔ Revenue protection ✔ Consistent brand representation I understand that every interaction can influence 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻, reviews, repeat purchases, and your 𝗯𝗿𝗮𝗻𝗱'𝘀 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻. That's why I always aim to 𝗿𝗲𝘀𝗼𝗹𝘃𝗲 𝗶𝘀𝘀𝘂𝗲𝘀 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗹𝘆 while making customers feel heard and valued. 🚀 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲 I support 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲𝘀, dropshipping businesses, subscription brands, fashion brands, and growing 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 with their daily customer support operations. My work helps businesses: ✅ Improve response quality and response times ✅ Reduce refunds and chargebacks ✅ Increase Customer Satisfaction (CSAT) ✅ Protect brand reputation ✅ Build customer trust and loyalty ✅ Deliver a consistent customer experience If you're looking for a dependable 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 who can manage 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, Shopify Admin, Order Management, Order Fulfillment, Refunds, Returns, Chargebacks, Customer Communication, and Daily eCommerce Operations, I'd be delighted to help your business deliver an exceptional customer experience. I look forward to discussing how I can contribute to your team. Just send me an invitation, and let's discuss how I can support your business. 𝗕𝗲𝘀𝘁 𝗥𝗲𝗴𝗮𝗿𝗱𝘀, 𝗚𝗵𝘂𝗹𝗮𝗺 𝗥𝗮𝗯𝗯𝗮𝗻𝗶 🤗

Greetings, and thank you for visiting my profile! With over 4 years of hands-on experience as a Customer Support Representative and E-commerce Product Lister, I’m a dedicated full-time freelancer focused on delivering accurate, organized, and detail-oriented work. My goal is simple: to help you grow your business by providing excellent customer service and efficient product management. Customer Support Experience 1. Email & Live Chat Support for DIANA HAMPTON I provided email and live chat support for DIANA HAMPTON, a U.S.-based fashion e-commerce brand. Using Zoho Desk, I handled customer inquiries related to orders, returns, and product details. I worked closely with internal teams via Microsoft Teams to quickly resolve issues and maintain a 95%+ customer satisfaction rate. Managing over 50 tickets daily, I ensured fast, friendly, and accurate responses to enhance the customer experience. 2. Email Support for Ersen-Copenhagen (Reamaze, WhatsApp, Slack, Clockify) At Ersen-Copenhagen, I managed customer support through multiple platforms including Reamaze for ticketing, WhatsApp for direct communication, Slack for internal team chats, and Clockify for time tracking. My role included answering inquiries, resolving complaints, updating order statuses, and coordinating internally to maintain seamless operations. This role strengthened my ability to multitask, communicate effectively, and work with various tools for remote support. 3. Email Support & WhatsApp Chat for Strada Fashion (Zoho CRM & WhatsApp) For Strada Fashion, I provided customer service through Zoho CRM and WhatsApp, ensuring smooth communication with customers and suppliers. I handled order confirmations, cancellations, refunds, shipping queries, and reshipments. My focus was on delivering timely and friendly support, keeping detailed records of interactions, and collaborating with teams to solve issues quickly while protecting the brand’s reputation. E-commerce Product Listing Experience 1. Product Listings for ERSEN KØBENHAVN – Fashion Brand I built optimized product listings using Kopy for product page content and Poky for collection setup in Shopify. By leveraging ChatGPT, I translated and created product descriptions and size charts that were accurate and customer-friendly. I also managed pricing strategies using Shopify’s Bulk Edit feature, aligning prices with “Compare at” values to improve product visibility and conversions. 2. Product & Collections Listing for CLARAHARTMINNESOTA Shopify Store As a Product and Collections Lister, I imported fashion collections into Shopify using POKY, ensuring smooth data migration. I utilized ChatGPT to translate size charts into multiple languages, making the shopping experience accessible to a global audience. Additionally, I optimized product titles, descriptions, and categorization to reflect the brand’s style and help customers find products easily. Tools & Platforms I Use Customer Support: Zendesk, Zoho Desk, Freshdesk, Helpscout, Manychat, Intercom, LiveChat, Drift, Tawk.to, Freshcaller, Olark E-commerce: Shopify, WooCommerce, JVZoo, Booking.com, HomeAway Communication: Microsoft Teams, WhatsApp, Slack, RingCentral, New Voice Media Productivity & Tracking: Clockify, Zoho CRM Others: Airbnb Guest Support, Multiple parcel tracking tools (17TRACK, Parcel Monitor, YunExpress, etc.) Why Work With Me? I approach every project with empathy and professionalism. I understand how important your business is to you, and I treat it like my own. Whether it’s helping customers feel heard and supported or making sure your product listings look perfect and attract buyers, I’m committed to delivering high-quality work on time. I’m highly organized, able to manage multiple tasks without losing focus, and always keep calm under pressure. Building long-term client relationships through consistent, reliable service is my top priority. What I Offer Dedicated support 365 days a year to ensure your customers get help whenever they need it Flexibility with working hours and seamless collaboration with your existing teams or freelancers Fast learning and adapting to new tools or workflows to meet your unique business needs Clear, timely communication and a friendly attitude to make working together easy and enjoyable I’m excited to help you grow your business and look forward to the opportunity to collaborate. Let’s connect and see how I can contribute to your success! Thank you for your time and stay blessed! Muhammad Rashid

I'm a Top Rated Customer Support & Operations Specialist helping Shopify stores, eCommerce brands, SaaS companies, and vacation rental businesses deliver exceptional customer experiences. With 15+ years of customer service and operations experience, I've helped businesses improve customer satisfaction, streamline daily operations, resolve complex customer issues, and build long-term customer relationships. I specialize in Shopify Customer Support, Customer Success, Gorgias, Zendesk, Order Management, Virtual Assistance, and Property Management, ensuring every customer interaction reflects your brand professionally. Proven Results: ✔ Top Rated Upwork Freelancer ✔ 100% Job Success Score ✔ 18,700+ Upwork Hours ✔ Managed 200+ Holiday Rental Properties Across Australia ✔ Supported Thousands of Customers Worldwide ✔ Long-Term Client Relationships Lasting Up to 10 Years ✔ Trusted by eCommerce, SaaS, Hospitality & Service-Based Businesses Over the years, I've worked with businesses of all sizes—from growing startups to established international brands—including Bioma (Kilo Health), Milkin Plants, A Perfect Stay, Meetflowze, Hobbycraft, Pro Safety Supplies, and several Shopify-based eCommerce businesses. Customer Support & eCommerce: I specialize in providing professional, friendly, and solution-focused customer support while protecting your business from unnecessary refunds, chargebacks, and disputes. Areas of Expertise: • Email & Live Chat Support • Shopify Administration • Order Processing & Order Management • Order Tracking & Shipment Monitoring • Refunds, Returns & Exchanges • Product Troubleshooting • Subscription Management • Chargeback & PayPal Dispute Prevention • Courier Claims & Shipping Delays • Inventory & Product Updates • Supplier Coordination • CRM Management • Administrative Operations • Customer Retention & Customer Success • Administrative & Back Office Support Whether it's responding to customers, tracking delayed orders, coordinating with suppliers, or resolving complex issues, I always focus on finding the best outcome for both the customer and the business. Vacation Rental & Property Management: I also have extensive experience managing 200+ holiday rental properties across Australia while working with A Perfect Stay. Responsibilities included: • Managing guest communication before, during, and after each stay • Airbnb, Vrbo, Booking, Expedia, Agoda, and other OTA messaging • Updating property rates, pricing, descriptions, photos, and availability • Managing calendars through channel management platforms • Reservation modifications and guest screening • Check-ins & Check-outs • Coordinating housekeepers, maintenance teams, and property managers • Handling cancellations, refunds, owner communication, and guest issues Successfully managed the day-to-day operations of over 200 holiday rental properties, ensuring excellent guest experiences while coordinating seamlessly between guests, property owners, cleaners, maintenance teams, and management. By proactively resolving issues, maintaining accurate property information, and managing reservations efficiently, I helped improve operational efficiency and customer satisfaction. Platforms & Tools: Customer Support: Gorgias • Zendesk • Freshdesk • Help Scout • Intercom • HubSpot • Salesforce eCommerce: Shopify • Shopify Admin • Order Management • Inventory Management • Product Management • PayPal • Stripe Property Management: Airbnb • Vrbo • Booking • Expedia • Agoda • Hostaway • Channel Management Systems Collaboration & Productivity: Slack • Trello • Asana • ClickUp • Google Workspace • Microsoft Office Why Clients Choose to Work With Me ✔ Top Rated Freelancer with a 100% Job Success Score ✔ 18,700+ Upwork Hours with long-term clients ✔ Strong background in Shopify, eCommerce, SaaS, and Property Management ✔ Experienced with Gorgias, Zendesk, Freshdesk, HubSpot, Salesforce, and CRM platforms ✔ Skilled in Customer Support, Customer Success, Order Management, Operations Coordination, and Virtual Assistance ✔ Calm and professional when handling escalations, complaints, refunds, disputes, and chargebacks ✔ Detail-oriented with excellent written communication and problem-solving skills ✔ Quick to learn new tools, SOPs, and business processes ✔ Reliable, proactive, and capable of working independently or as part of a remote team ✔ Focused on building long-term customer relationships while protecting your business and brand reputation I believe great customer support is more than answering tickets—it's about building trust, solving problems efficiently, and creating experiences that keep customers coming back. If you're looking for someone who communicates professionally, takes ownership of their work, and becomes a reliable extension of your team, I'd love the opportunity to contribute to your business. Thank you for taking the time to visit my profile. I look forward to working with you.