Hire the Best Product Support Freelancers
in Pakistan

🟢 Hi! With 𝟲+ 𝘆𝗲𝗮𝗿𝘀 of hands-on experience in customer support, 𝟭𝟬,𝟬𝟬𝟬+ 𝗵𝗼𝘂𝗿𝘀 delivered, and 𝟰𝟬+ completed jobs with 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗰𝗹𝗶𝗲𝗻𝘁 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸, I help e-commerce Shopify store owners by providing 𝟮𝟰/𝟳 customer service via email and live chat support, with full-time 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆, no matter which 𝘁𝗶𝗺𝗲 𝘇𝗼𝗻𝗲 you are in. I offer flexible working hours, quick response times, and reliable support whenever customers need assistance. My approach: 𝗟𝗶𝘀𝘁𝗲𝗻 → 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 → 𝗦𝗼𝗹𝘃𝗲 → 𝗙𝗼𝗹𝗹𝗼𝘄 𝗨𝗽. No robotic copy-paste replies. Every customer receives answers, practical solutions, and customer service that matches your brand voice. 🛍️ Shopify & Ecommerce 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗰𝗮𝗻 𝗽𝗿𝗼𝘃𝗶𝗱𝗲: ✔️ Customer Support/Customer Service for Shopify Stores ✔️ Email Support & Live Chat Support, including weekends ✔️ Email Support for orders, delivery, refunds, and product enquiries ✔️ Live Chat Support for pre-sale and post-purchase questions ✔️ Order Processing, Shipments, Tracking & WISMO Support ✔️ Delayed, Lost, Damaged & Incorrect Orders ✔️ Fulfillment Issues, Refunds, Returns, Exchanges & Cancellations ✔️ Product Questions & Pre-Sale Customer Service ✔️ Complaints, Escalations & Customer Follow-Ups ✔️ Supplier & Fulfilment Partner Coordination ✔️ Chargebacks & Payment Dispute Support Whether you run a Shopify store, dropshipping business, or ecommerce brand, I adapt quickly and provide customer support that feels natural and aligned with your brand, not like a script. 🛠️ 𝗧𝗢𝗢𝗟𝗦 & 𝗣𝗟𝗔𝗧𝗙𝗢𝗥𝗠𝗦 SHOPIFY & ECOMMERCE: Shopify Admin, Shopify Inbox, WooCommerce, Dropshipping Fulfilment Platforms.. CUSTOMER SUPPORT & EMAIL SUPPORT: Gorgias, Zendesk, Freshdesk, Help Scout, Reamaze, Intercom, Trengo, Gmail, Outlook and more... ORDER TRACKING: ParcelPanel, Track123, 17TRACK, USPS, UPS, DHL, FedEx, YunExpress I adapt quickly to SOPs, macros, templates, knowledge bases, escalation procedures, and new email support or live chat support systems. 📦 𝗣𝗔𝗥𝗖𝗘𝗟𝗣𝗔𝗡𝗘𝗟 & 𝗣𝗥𝗢𝗔𝗖𝗧𝗜𝗩𝗘 𝗢𝗥𝗗𝗘𝗥 𝗠𝗢𝗡𝗜𝗧𝗢𝗥𝗜𝗡𝗚 I don’t wait for customers to complain. I proactively monitor ecommerce order issues before they become bigger problems: Unfulfilled Orders • Shipping Delays • Delivery Exceptions • Failed Deliveries • Stalled Tracking • Orders Requiring Supplier Follow-Up 🌍 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I provide customer support for international customers using ChatGPT Plus, Claude and DeepL. German • Dutch • Swedish • French • Italian • Arabic • Portuguese • Spanish • Turkish • Russian • Greek • Polish • Finnish, and more. 🌍 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗜'𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 Fashion & Apparel • Beauty & Skincare • Health & Wellness • Supplements • Bags & Accessories • Jewelry • Home & Living • Pet Products • Electronics • Dropshipping 💳 𝗢𝗿𝗱𝗲𝗿 𝗜𝘀𝘀𝘂𝗲𝘀, 𝗥𝗲𝗳𝘂𝗻𝗱𝘀 & 𝗗𝗶𝘀𝗽𝘂𝘁𝗲 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 When your ecommerce inbox piles up, it's stressful. Every slow reply can affect customer trust, sales, and lead to disputes or chargebacks. I take full ownership of your customer support by handling email support, live chat support, refunds, returns, social media messages, and customer service requests. When an order goes wrong because of a supplier or fulfilment issue, including incorrect items, quality concerns, missing details, or delays, I communicate directly with the supplier to resolve it. This helps your customer receive a solution while protecting your store from unnecessary losses. ⭐ 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗖𝗛𝗢𝗢𝗦𝗘 𝗧𝗢 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘 I’ve handled 𝟯𝟬𝟬+ tickets at once while maintaining accuracy, organisation, and attention to detail. Customer support is about solving problems, protecting your brand, and giving customers a reason to return. ✔️ Available for customer support needs, including weekends when required ✔️ Proactive customer service focused on reducing avoidable refunds and disputes ✔️ High-volume email support and live chat support experience ✔️ Reliable, detail-oriented, and comfortable with SOP-based workflows ✔️ Email support and live chat support delivered with consistency and brand awareness 🚀 𝗛𝗜𝗚𝗛 𝗩𝗢𝗟𝗨𝗠𝗘 & 𝗣𝗘𝗔𝗞 𝗦𝗘𝗔𝗦𝗢𝗡 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 For Shopify and ecommerce stores with higher order volumes or busy seasons, I can scale customer service with trained backup capacity under my supervision while maintaining consistent email support, live chat support, and customer support standards. You will always communicate directly with me. I remain responsible for service quality, workflow management, and client satisfaction. 😉𝗦𝘁𝗶𝗹𝗹 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗶𝘁 𝗼𝘃𝗲𝗿? The right Customer Support could be just one click away! ✨📩 Ready to give your customers the experience they deserve? Send me a message on Upwork and build something great together. 🚀 LET’S TAKE YOUR CUSTOMER EXPERIENCE TO THE NEXT LEVEL! 🙂

👋 Hello & Welcome! Thank you for taking the time to visit my profile! I'm Abu Hurara, a dedicated Shopify Customer Support Specialist with 5+ years of experience helping eCommerce businesses deliver outstanding customer experiences. I specialize in Email Support, Live Chat, Shopify Store Management, and Social Media Customer Support, ensuring every customer receives a fast, professional, and empathetic response. ✨ Great customer service doesn't just solve problems—it builds trust, increases customer retention, and creates loyal customers. That's exactly what I help Shopify brands achieve every day. Whether you're running a growing Shopify store or an established eCommerce brand, I can become an extension of your team and represent your business with professionalism, accuracy, and care. 💬 Customer Support Services I provide complete customer support through: ✅ Email Support ✅ Live Chat Support ✅ Social Media Customer Support ✅ Product & Order Inquiries ✅ Order Tracking & Shipping Updates ✅ Returns & Exchanges ✅ Refund Processing ✅ Subscription Support ✅ Complaint Resolution ✅ Customer Retention ✅ Pre-Sales & Post-Sales Support 🛍️ Shopify Store Management I work confidently inside Shopify Admin and can assist with: ✔ Order Processing & Fulfillment ✔ Order Tracking ✔ Order Editing & Cancellation ✔ Draft Orders ✔ Refunds & Partial Refunds ✔ Updating Customer Information ✔ Address Changes ✔ Creating Discount Codes ✔ Subscription Management ✔ Supplier Communication ✔ Order Issue Resolution ✔ Chargebacks & Disputes (PayPal, Klarna, Chargeflow, Stripe & Shopify Payments) 📱 Social Media Customer Support I help brands maintain a positive online presence by: 💬 Replying to Facebook Messages 📩 Responding to Instagram DMs 🎵 Managing TikTok Customer Inquiries 💙 Moderating Facebook Comments 🚫 Hiding Spam & Negative Comments Professionally ⭐ Protecting Your Brand Reputation 💻 Customer Support Tools I'm experienced with: ✔ Gorgias ✔ Zendesk ✔ Freshdesk ✔ Help Scout ✔ Re ✔ Zoho CRM ✔ Gmail ✔ Outlook ✔ PrivateMail ✔ Proton Mail ✔ Strato Webmail ✔ Richpanel ✔ eDesk ✔ ManyChat 🤝 Collaboration Tools • Slack • Discord • Skype • Whats App Business • Google Workspace • Google Sheets • Microsoft Excel 📦 Shipping & Tracking Platforms ✔ 17Track ✔ USPS ✔ UPS ✔ DHL ✔ FedEx ✔ YunExpress ✔ PostNL ✔ Universal Parcel Tracking ✔ Global Tracking 🌍 Brands I've Supported I'm proud to have worked with Shopify and WooCommerce brands across the USA, UK, Canada, Sweden, Germany, France, Netherlands, Australia, and Mexico, including: 👗 Vivora 👗 Inpaq Stockholm 👗 Boutique Lemoine Paris 👗 Fashion Viva 👗 Five Leafs 👗 Norry Fashion 📦 Nex Limited 🐶 PawfectBuddies 🐾 Wonder Paws 💍 Limitless Jewelry 💊 Nutral Life 💊 Zeria 🇸🇪 Emilia Stockholm 🇸🇪 Lina Stockholm 🇩🇪 Rudolf Emilia 🇳🇱 DeAutoUnie 🇳🇱 Stijlster 🇺🇸 Kanavi Design 🇫🇷 Forciano 📈 The ForexFunder I've also provided real-time Facebook Messenger and Live Chat support for clients based in the United States and Mexico. 🌐 Multilingual Customer Support I regularly assist international customers using ChatGPT Plus, DeepL, and Google Translate to provide smooth, accurate, and natural customer support in: 🇩🇪 German 🇳🇱 Dutch 🇸🇪 Swedish 🇫🇮 Finnish 🇫🇷 French 🇮🇹 Italian 🇪🇸 Spanish 🇵🇹 Portuguese 🇬🇷 Greek 🇵🇱 Polish 🇹🇷 Turkish 🇸🇦 Arabic 🇷🇺 Russian ⭐ Why Clients Love Working With Me ✨ Professional & Friendly Communication ⚡ Fast Response Times 🛍️ Advanced Shopify Knowledge 🎯 Detail-Oriented & Organized 📈 SOP-Based Workflows for Consistent Support 💙 Calm & Patient with Difficult Customers 🤝 Reliable, Honest & Easy to Work With 🚀 Committed to Long-Term Success 💡 My Goal I don't just answer customer emails—I represent your brand. Every conversation is an opportunity to create trust, solve problems, and turn first-time buyers into loyal customers. When you hire me, you're getting someone who genuinely cares about your customers and your business as much as you do. Let's work together to deliver exceptional customer experiences while giving you more time to focus on growing your business. 📩 Ready to Elevate Your Customer Support? I'd love to learn more about your business and discuss how I can help. Send me a message, and let's build something great together! 🚀

𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐕𝐀 | 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐋𝐢𝐬𝐭𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝟕+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 | 𝐒𝐡𝐨𝐩𝐢𝐟𝐲, 𝐀𝐦𝐚𝐳𝐨𝐧, 𝐞𝐁𝐚𝐲, 𝐄𝐭𝐬𝐲, 𝐖𝐚𝐥𝐦𝐚𝐫𝐭, 𝐖𝐨𝐨𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐓𝐢𝐤𝐓𝐨𝐤 𝐒𝐡𝐨𝐩 & 𝐌𝐨𝐫𝐞 Get reliable, scalable support for your e-commerce business 🚀 𝐖𝐢𝐭𝐡 𝟕+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, I help brands manage operations, deliver exceptional customer support, and optimize their online stores 𝐚𝐜𝐫𝐨𝐬𝐬 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐚𝐧𝐝 𝐂𝐑𝐌𝐬. 🌟 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐦𝐞 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐧𝐞𝐞𝐝: ● “A reliable VA who can handle everything without constant supervision” ● “Someone who understands e-commerce operations end-to-end” ● “Fast, professional customer support that improves retention” ● “Accurate product listings + smooth order processing” ● “An expert who already knows the tools and doesn’t need training” ⚡ 𝐌𝐲 𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 🛒 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (𝐌𝐮𝐥𝐭𝐢-𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦) Shopify • Amazon • eBay • Walmart • Etsy • WooCommerce • BigCommerce • TikTok Shop Product Listings (single + bulk upload) SEO Title & Description Optimization Product Variants, Pricing & Catalog Management Inventory Management & Stock Updates Order Processing, Tracking & Fulfillment Store Setup & Backend Management 💬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 (𝐇𝐢𝐠𝐡-𝐐𝐮𝐚𝐥𝐢𝐭𝐲 & 𝐅𝐚𝐬𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞) Tools: Zendesk • Gorgias • Freshdesk • Intercom • Help Scout Email & Live Chat Support Order Issues, Refunds, Chargebacks Customer Retention & Satisfaction Focus Handling High-Volume Tickets Efficiently Professional, brand-aligned communication 📊 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 & 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Tools: CRM Systems • Google Workspace • Excel • Spreadsheets Data Entry & Web Research CRM Management & Customer Data Handling Email Management & Inbox Organization Reports, documentation & daily operations Task management & process optimization 🦄 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐆𝐞𝐭 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐌𝐞: ★ 7+ years of REAL experience (not just Upwork) ★ Multi-platform & multi-tool expertise ★ Detail-oriented + error-free work ★ Fast communication & quick turnaround ★ Ability to handle full business operations 🔥 𝐖𝐡𝐲 𝐈 𝐒𝐭𝐚𝐧𝐝 𝐎𝐮𝐭: I don’t just complete tasks — I help you 𝐫𝐮𝐧 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐬𝐦𝐨𝐨𝐭𝐡𝐥𝐲, 𝐫𝐞𝐝𝐮𝐜𝐞 𝐰𝐨𝐫𝐤𝐥𝐨𝐚𝐝, 𝐚𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. Most freelancers need training. I 𝐚𝐥𝐫𝐞𝐚𝐝𝐲 𝐤𝐧𝐨𝐰 𝐭𝐡𝐞 𝐬𝐲𝐬𝐭𝐞𝐦𝐬, 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬, 𝐚𝐧𝐝 𝐭𝐨𝐨𝐥𝐬. 📈 Let’s Work Together If You: ● Run an e-commerce store and need reliable support ● Want to improve customer satisfaction & response time ● Need someone to manage operations without micromanaging ● Are looking for a long-term VA you can trust 📩 Next Step: Click “𝐈𝐧𝐯𝐢𝐭𝐞” or send me a message — Tell me about your business, and I’ll suggest the best way I can help. 📞 If it’s a good fit, we can schedule a quick call on Upwork to discuss your needs, workflow, and how I can support your business efficiently. 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Shopify, Amazon, eBay, Walmart, BigCommerce, WooCommerce, Etsy, TikTok Shop, Poshmark, Lazada, Vendoo, and more. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐨𝐨𝐥𝐬: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, LiveChat, and more. 𝐂𝐑𝐌 𝐓𝐨𝐨𝐥𝐬: GoHighLevel (GHL), HubSpot, Salesforce, Zoho, Pipedrive, and more. 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Inventory Management, Product Listings, Bulk Upload, SKU Tracking, Pricing Updates. 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Data Entry, Google Workspace, Excel, CRM Management, Reporting. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐤𝐢𝐥𝐥𝐬: Email Support, Live Chat, Order Processing, Refunds, Dispute Resolution, Retention Strategies. 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Calendar Management, Email Handling, Administrative Task Support, CRM Automation.

Hi :) I’m a dedicated Customer Support Specialist with over 5 years of hands-on experience helping e-commerce brands deliver exceptional customer experiences. I specialize in managing high-volume support channels while maintaining a professional, empathetic, and solution-driven approach that strengthens customer loyalty and brand reputation. 💼 What I bring to your business: ✔️ High-quality Email & Live Chat Support with fast response times ✔️ Efficient Order Management, Tracking & Shipping Coordination ✔️ Expert handling of Refunds, Returns & Chargebacks/Disputes ✔️ Full Shopify Store Support & Backend Assistance ✔️ Strong experience with PayPal & Klarna Dispute Resolution ✔️ Professional Social Media Customer Engagement (DMs, comments, inbox) ✔️ Accurate Admin Support, Data Entry & CRM Management 🛠️ Tools & Platforms I’m experienced with: Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal | Klarna | Slack | Google Workspace | Meta Business Suite 🚀 Why choose me? I focus on delivering customer-centric support, improving customer satisfaction (CSAT), reducing response and resolution times, and ensuring every interaction reflects your brand voice. I understand the importance of , retention, upselling opportunities, and creating seamless customer journeys. My mission is simple: to provide reliable, proactive, and results-driven support, that helps your business scale while keeping your customers happy and loyal. If you're looking for a dependable support professional who can **handle pressure, solve problems efficiently, and represent your brand with excellence. I’d love to be part of your team for the long term. 🤝 Best Regards, Muhammad Waseem