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IT Support and Customer Support Specialist with experience supporting end users, business clients, and customers across MSP, Microsoft 365, SaaS, e-commerce, POS, and remote business environments. I provide support through phone, email, live chat, Slack, ticketing systems, and remote-access sessions. I troubleshoot technical issues, manage support queues, support onboarding and offboarding, document work clearly, and maintain ownership through resolution or appropriate escalation. My technical experience includes Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID, MFA, Active Directory, Windows, Windows Server, user accounts and permissions, endpoint support, printers, VoIP, DNS, DHCP, VPN, networking, RMM tools, EDR, backups, and Tier 1–2 end-user support. I also contribute to IT projects involving Microsoft 365 administration, endpoint security, application approvals, monitoring policies, user migrations, documentation improvements, SOPs, knowledge base articles, and user training. I have worked with ConnectWise, Autotask, HaloPSA, NinjaOne, N-able, Datto RMM, IT Glue, Hudu, ITBoost, Scribe, AutoElevate, TeamViewer, AnyDesk, ThreatLocker, Huntress, Proofpoint, Mimecast, Zendesk, Freshdesk, Gorgias, HubSpot, Jira, Slack, 3CX, and RingCentral. My customer-support experience includes SaaS onboarding, account assistance, product guidance, e-commerce orders, delivery issues, returns, refunds, exchanges, and customer follow-up through phone, email, and chat. I am looking to join a remote team on a long-term, part-time, or full-time basis. I am comfortable working across different time zones and have a quiet workspace with reliable fibre internet offering 250 Mbps download and 200 Mbps upload speeds. I am dependable, detail-oriented, calm under pressure, and focused on clear communication, accurate documentation, ownership, and follow-through.

🌟 Welcome to My Upwork Profile 🌟 👋 Hello and welcome! My name is Debora 𝓞uédraogo, a certified logistics professional, organized, reliable, and results-driven. Through my different professional internships, I have gained solid experience in air freight transit, stock management, purchasing & supply, and vehicle fleet management 🚛📦✈️. 🎓 Graduated in Logistics, I have built my career on practical field experience, professional discipline, and strong organizational skills, with a high ability to adapt to different working environments. 📌 Core Skills & Competencies: ✔️ Administrative organization – planning, file management, activity coordination ✔️ Professional communication – written and verbal ✔️ Time management – task prioritization and deadline control ✔️ Teamwork – effective collaboration ✔️ Adaptability & versatility – fast integration into new environments ✔️ Creativity & problem-solving – structured and innovative approaches 💼 Professional Experience: ✅ AFRICA GLOBAL LOGISTICS – Air Freight Department ✈️ 📍 Ouagadougou, Burkina Faso 📅 March 2024 – May 2024 Position: Air Freight Transit Intern / File Operator Main responsibilities: • Processing supplier pre-alert shipment files • Verifying documentation (Air Waybill, pro-forma invoices, commercial invoices, packing lists) • Preparing customs clearance documentation • Ensuring delivery deadlines • Coordinating and tracking shipments • Maintaining continuous client communication ✅ ASECNA – Purchasing & Supply Department 📍 Ouagadougou, Burkina Faso Position: Stock Management Intern Main responsibilities: • Warehouse and office stock organization • Receiving, checking, and recording goods • Monitoring stock entries and exits • Daily update of stock tracking tools • Coordination with the Logistics Manager • Registering inventory movements ✅ CIM ÉTOILE – Logistics Section (ALT: Afrik Logistik and Transit) 🚚 📍 Ouagadougou, Burkina Faso August 2024 – January 2025: Intern, Transport Department (Fleet Management) – CIM Étoile Main responsibilities: • Establishing contracts with transporters • Updating transporter documentation • GPS tracking of GCM trucks (factory exit to factory return) • Monitoring real-time truck positions • Preparing complete fleet activity reports • Maintenance follow-up • Preparing fuel and loading vouchers 💻 Services I Offer on Upwork: ✨ Virtual Assistant Services 📑 Administrative Support 📊 Data Organization & Management 📞 Customer Support 🗂️ Document Management 📱 Social Media Management 🛒 Sourcing & Supplier Research 🎨 Graphic Design Assistance 🚚 Logistics & Transport Support ✍️ French Language Services 🇫🇷 • French proofreading • Text editing & correction • Content rewriting in French • Grammar & spelling correction 🌍 Multiskill Support • Adaptability to all types of tasks • Fast learning • High flexibility • Multitasking support 🙏 Thank you for your attention! 🌟 Bienvenue sur mon profil Upwork 🌟 Bonjour et bienvenue ! Je m’appelle Debora Ouédraogo, professionnelle certifiée en logistique, organisée, rigoureuse et orientée résultats. À travers mes différents stages professionnels, j’ai acquis une solide expérience en transit aérien, gestion de stock, achats et approvisionnement, ainsi qu’en gestion de parc automobile 🚛📦✈️. Diplômée en logistique, j’ai construit mon parcours sur l’expérience de terrain, la discipline professionnelle et de fortes compétences organisationnelles, avec une grande capacité d’adaptation à différents environnements de travail. Sur le plan professionnel:j’ai travaillé chez Africa Global Logistics au département fret aérien en tant que stagiaire en transit, où j’ai assuré le traitement des dossiers de pré-alerte, la vérification documentaire, la préparation des documents de dédouanement, le suivi des expéditions, la coordination logistique, la communication client et le respect des délais. J’ai également effectué un stage à l’ASECNA au département achats et approvisionnement, dans lequel j’ai participé à l’organisation des stocks, à la réception et l’enregistrement des marchandises, au suivi des entrées et sorties, à la mise à jour des outils de gestion et à la coordination logistique. Enfin, j’ai travaillé à CIM Étoile au service transport, dans la gestion de parc automobile, où j’ai assuré le suivi GPS des camions, la gestion documentaire des transporteurs, l’élaboration de rapports de flotte, le suivi de la maintenance, ainsi que la rédaction des bons de carburant et de chargement. Sur Upwork, je propose des services en assistance virtuelle, support administratif, gestion de données, organisation documentaire, support client, logistique et transport, sourcing ,la gestion des réseaux sociaux, assistance en design graphique, ainsi que des services en langue française incluant la relecture, la correction, la reformulation et l’amélioration de contenus.

I’m an Ecommerce Virtual Assistant specializing in Shopify store support, SEO product listings, AI-assisted product image creation, and customer support. I help online store owners keep their stores organized, visually polished, and customer-ready. My experience includes adding and optimizing Shopify products, writing SEO-friendly product titles and descriptions, organizing collections, updating product information, and ensuring listings are accurate, consistent, and visually appealing. I also create AI-assisted ecommerce product images, lifestyle visuals, design mockups, product infographics, and promotional graphics to enhance product presentation and support conversions. I combine AI creative tools with careful editing and strict attention to product accuracy, branding, layout, and ecommerce requirements. In addition, I provide email and chat customer support, assisting with order tracking, shipping updates, returns, chargebacks, disputes, and product inquiries. I focus on clear, friendly, and professional communication that helps maintain a positive customer experience and build brand trust. Here’s how I can support your ecommerce business: • Shopify product listing and optimization • SEO-friendly product titles and descriptions • AI-assisted ecommerce product images • Lifestyle visuals, mockups, and infographics • Canva design and product image editing • Collection and product organization • Email and chat customer support • Order tracking, returns, and shipping inquiries • Chargeback and dispute evidence preparation I’m detail-oriented, organized, reliable, and comfortable working independently. My goal is to help ecommerce businesses save time, maintain a professional storefront, and deliver a smooth customer experience. Let’s work together to keep your store organized, visually appealing, and ready to convert.

Are you looking for someone with: 🏆 Over 10 years of experience in Customer Service and Tech Support ⏰ 5,300+ hours of successful projects on Upwork ⭐️ 100% Job Score, Top Rated, and consistently earned 5-star reviews for exceptional service ✅ Flexibility to work in any time zone 🧠 A multi-skilled, adaptable professional who is easy to collaborate with? Look no more! I am a results-driven professional with relevant experience in data analytics and extensive experience in tech support and customer service. Proven track record in resolving technical issues with strong communication, organization, and analytical problem-solving skills. Experienced in managing spreadsheets for RMA and business reports, including updating and migrating product and inventory data, sales history, and customer information. Demonstrated capability as a Junior RTA, focusing on SLA adherence, tracking agent performance metrics, and generating performance reports. Passionate about leveraging my diverse background, I am transitioning into data analytics to contribute effectively with a blend of technical expertise, customer-focused solutions, and analytical thinking. I apply my proficiency in Google Sheets, Excel, R, Python, SQL, and Tableau to drive data-driven decision-making and insights. At Hana Florist POS, I supported florists with order management and POS system usage, troubleshooting technical issues with computers, modems, printers, and cash registers remotely. I reviewed and interpreted sales, deliveries, customer orders, and accounting reports and assisted in updating and migrating data to ensure accuracy and streamline operations. Previously, at Robot My Life, I provided exceptional support for home robotics products, handling product inquiries, resolving technical issues, and assisting with installations. I also managed RMA records, ensuring efficient tracking and processing of returned items. At Concentrix, I excelled in troubleshooting technical issues for smartphones and smart home devices, maintaining high customer satisfaction. I also gained experience as a Junior Real-Time Analyst, assisting with workforce operations, ensuring SLA adherence, tracking agent performance metrics, and generating data analysis reports. These experiences have equipped me with a solid skill set in technical troubleshooting, customer support, and data analysis, laying a strong foundation for my transition into a data analyst role.

🛒 Running a Shopify store is challenging enough—you shouldn't have to spend hours dealing with customer emails, refunds, chargebacks, and order issues. That's where I can help. With 5+ years of experience in Shopify Customer Support, Email Support, Live Chat Support, and Order Management, I help eCommerce brands deliver outstanding customer experiences while reducing support workload. ✅ My Expertise: • Shopify Customer Support • Email Support & Live Chat Support • Order Processing & Fulfillment • Order Tracking & Delivery Updates • Refunds, Returns & Exchanges • Chargeback & Dispute Management • Supplier Communication • Social Media Customer Support • Virtual Assistant Services • Product Listing & Shopify Store Management 🛒 Shopify Tasks I Handle: • Managing customer inquiries • Processing refunds and cancellations • Updating customer information • Creating discount codes • Order tracking and fulfillment follow-up • Supplier coordination • Handling shipping delays and delivery issues • Managing high-volume support inboxes 💻 Tools & Platforms: • Shopify • Gorgias • Zendesk • Freshdesk • Help Scout • Re • Gmail & Outlook • Google Sheets • Slack • Discord • ChatGPT • DeepL 🌍 Multilingual Customer Support: I use ChatGPT and DeepL to provide professional support for customers worldwide, helping eCommerce brands communicate effectively across different markets. ⭐ Why Clients Hire Me: • 5+ Years of Customer Support Experience • Strong Shopify Knowledge • Fast Response Times • Excellent Written Communication • Detail-Oriented & Reliable • Long-Term Commitment • Available on Weekends Whether you need a Shopify Customer Support Representative, Live Chat Agent, Email Support Specialist, or Virtual Assistant, I can help your business provide outstanding customer service and keep your customers happy. 📩 Send me a message, and let's discuss how I can support your business. Best Regards, Muhammad Shahzad

E-commerce & Shopify Specialist | Product Listing, Order Tracking, Customer Support & Creative Ads If there’s one thing I’ve learned working with Shopify brands, it’s this: a store can look great, but without smooth operations and reliable customer support, conversions drop fast. That’s where I come in. I help Shopify businesses run cleaner, faster, and more profitably by taking care of the things most store owners don’t have time for product listings, order tracking, customer support, and creative updates that make your brand feel trustworthy and professional. Here’s what I do best: ✔ Shopify Management – setting up pages, improving layouts, fixing small issues, and making stores feel easy to shop. ✔ Product Listing & Optimization – clear titles, clean descriptions, proper pricing, and SEO-friendly formatting. ✔ Order Tracking & Fulfillment – checking shipment status, flagging delays, processing refunds/replacements, and keeping everything organized behind the scenes. ✔ Customer Support (Shopify + Hostinger) – handling inbox tickets, responding to messages using DeepL + ChatGPT for accuracy, and keeping customers updated with return forms and tracking links. ✔ Creative Ad Editing – improving product images, before/after comparisons, testimonials, and clean branded visuals for ads. ✔ Social Engagement – replying to IG/FB messages, comments, and keeping communication warm, polite, and on-brand. What makes clients stick with me is simple: I care about the whole customer journey. Not just the product page. Not just the ticket. Not just the order. Everything in between. I’m organized, detail-oriented, and I don’t disappear. Whether it’s tracking an order that’s been stuck for 2 weeks, updating a product page for better conversion, or helping a customer who’s frustrated, I handle things calmly and get them done right. If you’re looking for someone who can step in, take ownership, and help your Shopify brand run smoother while saving you time and lifting stress off your plate I’d love to be that person for you. Let’s build something solid together.