Hire the best Product Support professionals

Check out Product Support professionals with the skills you need for your next job.
Clients rate Product Support professionals
Rating is 4.8 out of 5.
4.8/5
based on 148 client reviews
  • $10 hourly
    Windows and Office 365 Support. IT Technical Engineer, Answer phone calls and troubleshoot customer's computer problems via RMM such as ConnectWise, SolarWinds N-Able, Datto rmm, Anydesk, TeamViewer, Atera, LogMeIn Rescue, Quick Assist, and Google Chrome RDP. Ticketing systems like Rave, ConnectWise Manage, OSTicket, Zoho, Autotask, and others. Administration support for Active Directory, MS 365, MS Office 365, and other desktop problems. System Analysis and provide feedback to Dev's Team. Document everything using ITGlue and OneNote. Reinstall Operating System. Set up email on outlook and their mobile device both android and iOS. Troubleshoot outlook problems, and many others.
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    Microsoft Teams
    Google Docs
    Wix
    Shopify
    Ticketing System
    Technical Support
    Desktop Support
    VirtualBox
    Office 365
  • $65 hourly
    Jana Sosnowski holds Master of Science in educational psychology and instructional technology, She spent the past 14 years in education, primarily in the secondary classroom teaching English and journalism. Sosnowski has also worked as a curriculum and training writer for a math remediation program, several test preparation programs and pilot and flight attendant training for a major airline. A traditional instructional designer, she is trained in ADDIE and backward design. She can develop trainings ranging from HR and onboarding to technical guides and implementation. She is comfortable with the full scope of instructional design from storyboard to SME interview to content build. She is proficient in PowerPoint, iSpring, Camtasia and Articulate Rise. She has intermediate experience in Captivate and Articulate 360. She understands SCORM creation and has not met an LMS that she couldn't work with. Through professional experiences, she has hands-on experience with project management and is able to assist with course and content development from ideation to QA and completion. Over the past 15 years, she has developed a strong network of ID professionals can call pull together a team to assist with a project of any size. She earned a Bachelor of Arts in print journalism from the University of Southern California and will always consider her first love to be writing.
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    Microsoft PowerPoint
    Technical Writing
    Project Management
    Curriculum Development
    Training
    Learning Management System
    Writing
    Elearning
    Educational Technology
    Training & Development
    Articulate Rise
    iSpring
    Employee Onboarding
    Instructional Design
    Compliance Training
  • $40 hourly
    Слава Україні! | Слава Украине! | Glory to Ukraine! "...It was starting to end, after what seemed most of eternity to me. I attempted to wriggle my toes, succeeded. I was sprawled there in a hospital bed and my legs were done up in plaster casts, but they were still mine. I squeezed my eyes shut, and opened them, three times. The room grew steady. Where the hell was I?..." The Chronicles of Amber Roger Zelazny I'm sure that employers spend so much time reading profiles in their life that they could easily read a couple of great books instead. This is the beginning of the great one! I don't want to waste your time, so all you need to know: I'm excellent and experienced (9+ years, dozens of unique courses, thousands of trained staff) in creating online courses with Articulate Storyline software. I'm in with cool&challenging projects, still looking for a company or a group of creators for hard teamwork on the future of e-learning. ______________________________________________________________________ Need more information or have some free time? You're welcome: I started working in the eLearning industry more than 9 years ago as a freelancer. I was the main developer in the company with more than 20 thousand employees for over three years and these years I've devoted myself to Articulate software. At the same time, I was a freelancer in a big eLearning company and created dozens of courses for various subjects. I'm looking for an opportunity to share my thoughts, vision, imagination, creativity, and experience with people who need help with the realization of new ideas and new goals in eLearning. And I'm always ready for new challenges! How do I work: - Get to the point. To understand the purpose of the material and the desired goals. Here are your expectations that intersect with my capabilities. As usual, I try to surprise my clients. - If you already have all materials done by your designer (Photoshop, Illustrator, InDesign, PowerPoint templates) then I can focus on Storyline, where I'm very confident and experienced, to start creating a course with your storyboard (Balsamiq, Word, PowerPoint, etc.). - If you don't have a design let me create for you a template or general design of the project. - And of course, get the pleasure of work that I'm doing :) In my kitchen, I'm using: Articulate, Adobe, Camtasia, Sony, and other software. P.S. Unfortunately due to NDA I couldn't share most of the courses that were done but I'm still updating my portfolio, so come again to see more... Thank you for your attention! & Be flaw
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    Training & Development
    Training Design
    Articulate
    Elearning
    Educational
    Content Writing
    Training Online LMS
    Articulate Storyline
    Articulate Rise
    Camtasia
    Adobe Illustrator
    Course
    Adobe Photoshop
    Instructional Design
  • $75 hourly
    Empathy is my greatest strength (with creativity in close second). In every project, I put myself into your client/customer's shoes and build experiences that not only satisfy them, but delight them to the point of wanting to tell their friends (the best kind of marketing). Kajabi is, hands-down, my favorite tool to build these experiences, and I enjoy creating unique solutions that fit your brand. As a bonus, working with the high-caliber of heart-centered experts that the platform attracts isn't so bad, either. (wink) If you need a professional who can look at your brand with fresh eyes and create a remarkable online experience, I'd be honored to hear from you. I look forward to learning more about your Kajabi needs!
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    Systems Development
    Web Design
    Organizer
    Instructional Design
    Copy Editing
    Kajabi
    Landing Page
  • $80 hourly
    With over 11 years in e-learning, curriculum development, and instructional design, I am passionate about crafting meaningful, beautiful, and human-centric digital experiences. My experience spans diverse collaborations, from mentoring programs to projects with scientists and university curriculum shaping. This deep expertise allows me to be a consultant that can offer professional assistance to projects spanning the spectrum of Learning & Development. From LMS development, in-person instructor-led training to eLearning. Versatile Collaboration: From working in non-profit, big tech, esports, healthcare, transportation, and K-12, I pride myself on being adaptable to meet the unique needs of my clients. Problem-Solving: - Specializing in translating complex requirements into compelling digital solutions. Alignment with Best Practices: - Proficient in primary and secondary research, collaborative workshops, and crafting experience artifacts. Values and Alignment: - Committed to intelligence, kindness, bravery, and curiosity—values resonating across industries. - Drawn to collaborative, innovative environments Academic Background: Holding an MBA from Frostburg State University, complementing professional expertise. Ready to bring innovation and excellence to your projects? Let's connect and discuss how I can contribute to your team's success.
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    Curriculum Development
    Storyboarding
    Training & Development
    Multimedia Instruction
    Vyond
    2D Animation
    Elearning
    Video Editing & Production
    Elearning LMS Consulting
    Gamification
    Elearning Design
    Educational
    Adobe Captivate
    Articulate Storyline
    Workshop
  • $30 hourly
    Are you struggling to create effective sales funnels to sell your product? Look no further! I am an expert in creating sales funnels that deliver exceptional online results for businesses. LET'S WORK TOGETHER TO MAKE IT HAPPEN! I specialize in creating landing sales pages and funnels using a variety of platforms, including ✅Systeme.io, ✅Click Funnels, ✅Go High Level, High ✅Level, ✅FunnelStreams, ✅Pipeline Pro, ✅Kajabi, ✅Kartra, ✅and more. I also have experience in automation using ✅Zapier and ✅Make.com. In addition to my sales funnel expertise, I have strong ✅HTML and ✅CSS skills, and can help with email marketing using platforms such as ✅MailChimp, ✅ActiveCampaign, and ✅SendFox. I also have experience with ✅Teachable for online course creation. My clients have consistently praised my quality of work and commitment to their projects, as evidenced by the 5-star feedback I have received. ⭐⭐⭐⭐⭐"Outstanding commitment and overdeliver. I was positively surprised by how was Mohamed committed to the job we had and was ready to help instantly! Highly recommended!!" Don't hesitate to SEND ME A MESSAGE to get started on your sales funnel TODAY!
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    Project Management
    CRM Automation
    CSS
    Elementor
    Kajabi
    HighLevel
    Sales Funnel Builder
    Landing Page
    ClickFunnels
    Sales Funnel
    Marketing Automation
    Email Automation
    ActiveCampaign
    Mailchimp
    Email Campaign Setup
  • $50 hourly
    10+ years creating learning that inspires action. My intuitive trainings show your audience (employees or clients) how to do something new. I don't just make content for the sake of it-- I make content that drives your business goals. I have worked for startups and Fortune 500 companies, so am familiar with catering content to unique needs and budgets. Business metrics I improved with learning: -sales leads -customer service scores -product adoption rates -customer inquiries -new process acceptance My areas of expertise: -Content strategy and design -Workshop/program development -Corporate politicking -Leadership development
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    Strategy
    Career Coaching
    Curriculum Design
    Microlearning
    Organizational Design & Effectiveness
    Elearning Design
    Human Resources Strategy
    Learning Theory
    Employee Motivation
    Employee Training
    Elearning
    Articulate Storyline
    Course
    Organizational Development
    Instructional Design
  • $100 hourly
    Hi! I'm a full-time freelancer and an all-around eLearning and design nerd. I have experience in all aspects of the development process, but I specialize in advanced Articulate 360 design, development, and programming. I use Adobe CC for Graphic Design and Video development/editing. I have served as lead project manager during the development of several elearning projects from beginning to end. I have years of experience working with storyboard developers, SMEs, professional VO experts, Quality Analysis teams, etc. I'm very customer service-oriented, and quite honestly, I'm very good at what I do. :) I'm also very easy to talk to and honest and upfront about what I can and can NOT do. So just shoot me an invite and we'll see if we're a good fit for each other. Happy hunting! -DG
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    Job Aid
    Articulate Studio
    Video Design
    Elearning Design
    Articulate Storyline
    Training Presentation
    Articulate Rise
    Adobe eLearning Suite
    Adobe Creative Suite
    Camtasia
    Graphic Design
    Presentation Design
    Adobe After Effects
    Adobe Illustrator
  • $95 hourly
    With over 13 years of experience in the learning and development field, I help my clients to avoid common sources of wasted time and resources by creating engaging learning strategies and experiences that drive measurable results. I have a proven track record of delivering successful projects for Inc 5000 and Fortune 500 companies, ivy-league universities, large non-profits, and government agencies. My areas of specialty include: • Designing strategic learning and development solutions: elearning, blended learning, instructor-led workshops, performance support tools, communities of practice, leadership development programs, employee career development programs, and more. •. L&D project management •. Team coaching & workshop facilitation • Workplace learning strategy •. Performance consulting What past clients are saying: "Tom is a brilliant learning specialist. Wouldn’t hesitate to recommend him and will be working with him ongoing." - Gonzalo Cardozo, Organizational Development Manager, VicSuper "Tom digs deeper to understand the root causes, creates experiences rather than modules and does not only talk about agility, but truly lives it. A true professional and a real pleasure to work with." - Anke Adams, Global Project Manager, Commercial Learning, Signify As reflected in my track record, I am committed to delivering engaging and valuable experiences for my clients with each and every project. Please get in touch to explore how I can help you make your next project the best one yet.
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    Leadership Development
    Training Design
    Employee Training
    Human Resources Consulting
    Knowledge Management Solutions KMx
    Training & Development
    Human Resource Management
    Performance Management
    Continuous Improvement
    Organizational Behavior
    Articulate Storyline
    Employee Onboarding
    Organizational Development
    Instructional Design
  • $10 hourly
    I am working as Helpdesk Engineer providing support on multiple Technologies. I am IT support Engineer with more than 7 years experience in Hardware, Software, Network troubleshooting, Windows or iOS, Cloud Computing, Systems Administration and Management Hands on experience with support tools - Connectwise, RMN, Slapshots, Remedy, ZenDesk, ITSM, Certified with ITIL certification to meet customer requirements.
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    Microsoft Hyper-V Server
    End User Technical Support
    Remote IT Management
    Computer Network
    VMware Administration
    SEO Performance
    System Monitoring
    Desktop Support
    System Administration
    Citrix Virtual Apps & Desktops
    Information Technology Operations
    Technical Support
    IT Management
    Helpdesk
    Cloud Management
  • $150 hourly
    I am a learning professional with 20 years of experience in writing, developing, and delivering training across many different delivery methods. As any good instructor should, I started in the classroom. Combining that face-to-face training experience with a wide range of creative skills, I quickly transitioned to instructional design and have never looked back. I am passionate about excellence in learning, learner information retention, and making learning experiences interactive and fun. I continue to create training across many industries, and in every format, from Instructor Led Training to Virtual Reality. I have managed teams of IDs, graphic designers, and developers, and shaped learning products and companies from the ground up.
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    Virtual Reality
    Elearning Design
    Curriculum Development
    Training & Development
    Learning Management System
    Multimedia Instruction
    Educational
    Elearning
    Adobe Captivate
    Articulate Storyline
    Instructional Design
    Instructional Infographic
    Adobe Photoshop
  • $100 hourly
    I am an eLearning professional with 20 years of educational technology experience. I designed, developed, and deployed hundreds of eLearning courses and oversaw the completion of hundreds more. I worked with K-12, higher ed, small businesses, and large enterprises to create technology solutions that address educational challenges. I am experienced in: - analysis of business goals to identify learning objectives - instructional design methods - subject matter expert interviewing and collaboration - eLearning development with a variety of tools - assessment writing - selecting and deploying LMS systems - communication standards (xAPI, SCORM, AICC). I specialize in selecting, implementing, and managing Learning Management Systems. Some of the platforms I've worked with before include: - Docebo - Absorb - Learnworlds - Talent LMS - Cornerstone - SuccessFactors - Moodle - Canvas I also design and create engaging, innovative online learning experiences. My preferred development tool is Articulate 360 (Storyline and Rise), but I do work with other applications (like Adobe Captivate, Vyond, and PowToon).
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    Absorb LMS
    TalentLMS
    AI-Generated Art
    Articulate
    Synchronous Learning
    Educational Technology
    Adobe Captivate
    Storyboarding
    Elearning LMS Consulting
    Animation
    Instructional Design
    Curriculum Design
    Articulate Rise
    Articulate Storyline
    Learning Management System
  • $84 hourly
    I am a senior-level instructional designer and technical writer/editor. I have experience working for organizations in various industries of all sizes, including Microsoft, Rochester Institute of Technology, Pocket Prep, e-Dynamic Learning, LG, Samsung, and several universities. I utilize numerous technologies, in particular Articulate Storyline, Rise 360, and numerous graphics applications. Highlights include: ✅ BA with honors, University of Texas at Austin ✅ MA with perfect GPA, departmental thesis award ✅ Top Rated Plus talent with 100% Job Success score on Upwork ✅ Expert-Vetted talent for enterprise clients on Upwork ✅ 11 years experience full-time direct classroom instruction ✅ 5 years experience instructional design and technical writing/editing ✅ 3 years full-time experience curriculum development and educational editing/writing ✅ British Council ELTons nominee for innovative writing ✅ Multiple conference presentations ✅ 3 years experience as a systems/network/security administrator ✅ 2 years experience in educational games development ✅ MCSE, MCP, CCNA, SCNA, A+, Network+, and Security+ certifications Feel free to contact me with any questions you may have. I look forward to helping you with your next project!
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    Linux System Administration
    Articulate Storyline
    Technical Writing
    Educational Technology
    Education Framework
    Instructional Design
    Course
    Content Writing
    Elearning
    Assessment Activity
    Tech & IT
    Computer Network
    ESL Teaching
    Internet Security
    Writing
  • $10 hourly
    I'm a Professional and independent IT Support, Expert with Microsoft 365 troubleshooting and administration, Expert with MS Office Outlook email client, Excellent at Troubleshooting Microsoft Windows Operating system Windows 10 and earlier versions. I am hardworking and a fast learner with good communication skills and strong call handling skills. Worked as a Service Desk level 2 for 4 years and 10 months. Worked at Accenture as a APP/Cloud Support Senior Analyst. Certified ForgeRock Identity Access Management Professional.
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    SailPoint Technologies IdentityIQ
    User Identity Management
    Windows 10 Administration
    Windows 8 Administration
    Application Installer
    Desktop Support
    Technical Documentation
    Helpdesk
    Microsoft Active Directory
    Windows Server
    Office 365
    Microsoft Outlook
    ServiceNow
    Technical Support
  • $80 hourly
    I have 15+ years of experience in all aspects of learning and development. I've developed: curriculums, award-winning eLearning courses, leadership development programs, classroom courses, electronic performance support systems, and just about anything else in the learning space. I've managed the implementation of LMSs and have used several. I've facilitated leadership development classes, soft skills, and technical content. My experience is both domestic and international. Along the way, I've developed expert proficiency in MS Word, Excel, and PowerPoint (including VBA with both Word and Excel). I'm fluent with eLearning development programs: Articulate, Captivate, Camtasia, and others. I use media development applications: FCP, Audition, Photoshop, InDesign, and others for creating/editing the media used in eLearning projects. I'm currently expanding my xAPI skill set. I've built eLearning applications that use xAPI to write to a Learning Record Store (LRS). I've developed eLearning courses for: UnitedHealth Group, Morgan Stanley, Humana, Eli Lilly, Edwards Lifesciences, and many smaller companies. I studied with Michael Hammer and have his materials on process reengineering. I earned Six Sigma Yellow and Green belts and have experience with: Essential Facilitation, Manager Tools, Lominger Leadership Architect, and the CEO Accelerator program. I will travel whenever necessary, both domestically and internationally.
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    Visual Basic for Applications
    Microsoft PowerPoint
    Tableau
    Microsoft Excel
    Microsoft Word
    Elearning
    Business Process Reengineering
    Adobe Creative Suite
    Microsoft Visio
    Leadership Development
    Workshop Facilitation
    Facilitation
    Articulate Storyline
    Adobe Captivate
    Instructional Design
  • $110 hourly
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
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    People Management
    Help Scout
    Startup Consulting
    Project Management
    Product Onboarding
    Knowledge Management
    Documentation
    Startup Company
    Ticketing System
    Performance Management
    User Experience Strategy
    Intercom
    Helpdesk
    Customer Experience
    Business Operations
    Business Planning & Strategy
    Zendesk
  • $30 hourly
    ⭐⭐⭐⭐⭐ "I highly recommend Thulani. He is extremely motivated and enthusiastic, which helps him consistently produce high-quality work. Thulani is a team player and is always willing to go above and beyond to ensure the success of the project. Thulani is a valuable asset to any team and I have no doubt he will continue to excel in his work." ✅ I'm an IT Support professional with a strong background in computers, networking, IT Support, Web development, and Systems administration. I am a highly energetic individual who is self-driven and passionate about technology. I love solving problems. I have an ingrained culture of excellence, and I enjoy producing high-quality work. I take ownership of my work and always produce excellent results so that when I stop to look at my work, I can smile and be proud. ✅ I love learning and figuring things out! When I am in doubt, I will always be prepared to let you know when I don't have all the answers and need to get more information. I have enjoyed some great successes in Technical Support and CRM implementation in all my previous projects. 🏆 Reviews and feedback from high-profile clients 🏆 The client reviews below describe the work quality and value you can expect from working with me. ⭐⭐⭐⭐⭐ "I highly recommend Thulani. He is extremely motivated and enthusiastic, which helps him consistently produce high-quality work. Thulani is a team player and is always willing to go above and beyond to ensure the success of the project. Thulani is a valuable asset to any team and I have no doubt he will continue to excel in his work." "Thulani is an incredible developer. He built out our entire CRM from scratch - a CRM that we will use to process thousands of real estate transactions. His familiarity with technology was a godsend. I have worked with many developers as a Cybersecurity Engineer, and I have not found someone as dedicated and eager to learn as Thulani. Thulani is a true professional. He will undercharge and over-deliver. His value is priceless, and I look forward to hiring him for all my future technical projects."🏆🏆🏆 "Having worked with Thuts for 3 years during part of his training, I have no doubt about his Technical competencies (ranging from hardware, network, software and general user support). Hard-working, passionate, humble, precise, smart and professional are some of the words I can use to define what Thuts is made-up of. He is quite engaging and sounds in soft skills. 🏆🏆🏆 ✅I have three years of experience in Tech Support (I continue to learn and grow daily). I have been supporting companies and individuals with Microsoft desktop computer and server Operating system issues for years onsite and remotely using TeamViewer and other Remote Desktop support tools. ⭐ What I can bring to your Team/project ⭐ ✅ If your are looking for a person with excellent interpersonal skills, a great communicator, a trainer who loves working with people and enjoys solving their problems, I am your man! ✅ Great experience working with both large and small online teams. ✅ Good understanding of IT security best practices and Agile principles ✅ Ability to quickly troubleshoot issues and identify query pain points in your online systems ✅ 24/7 ultra-reliable communication: you will always be aware of the project status ✅ Someone who cares about helping you succeed and bringing value to your business ⭐ Why choose me over other freelancers ⭐ ✅ Over-Delivering: This is Core to my work as a freelancer. My focus is on giving more than what I expect to receive. I take pride in my work and always want to produce high-quality work I can look at and be able to smile. ✅ Resilience: For any issue that my clients face, I attack them and find a solution. Some core skills include but are not limited to: ======================= # Windows Active Directory/ DNS/DHCP✅ # Office 365 Setup ✅ #CMS Management✅ # Google Workspace Administration✅ # Windows Server 2016/2019/2022✅ #Remote Technical support✅ #Wordpress Administration✅ #VPS and Web Server /cPanel Administration✅ ================== Development and Automation ================== #PostgreSQL | SQL #RESTful APIs #Javascript | HTML | CSS | PHP ================== CRM / Morden Stack✅ ================== # HubSpot #Zendesk #DialPad #Trevor.io #GoHighlevel #Jira Atlassian #Ring Central #Tawk To #Asana #Zapier #Twilio #Slack #Intercom #Front #Mix Panel #DataDog #Sentry ================== I am based in GMT+2 but have a flexible working schedule. I am looking forward to being a part of your team!
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    Remote IT Management
    Google Workspace Administration
    Windows Server
    User Technical Training
    Windows 10 Administration
    CRM Software
    System Administration
    Business with 10-99 Employees
    System Maintenance
    End User Technical Support
    Microsoft Active Directory
    Helpdesk
    Tech & IT
    System Configuration
    Technical Support
  • $75 hourly
    Result driven, e-learning end- to-end- solution provider with distance learning experience, elearning Development and Learning Management System migration experience for client as well. Extremely responsive Articulate 360 [ Storyline 360, RISE 360] certified E-Learning Developer, Instructional designer, looking for a versatile consulting opportunity. Will bring new innovative ideas of curriculum design and delivery to your firm to accelerate growth, sales, training, and employee/customer satisfaction. Highly accomplished, Lean six-sigma certified, PMI trained, motivated, self-starter Distance/e-Learning Specialist and STEM mentor/educator with background in various leadership roles. Proven skills in designing & implementing online Higher Ed science courses from start to finish. Strong aptitude in coaching/advising K-12 and adult students using learning pedagogy. Migrated F2F corporate leadership transformational journeys to Onilne modular self paced LMS format. Go to person for leading teams through the process and journey of eLearning development and transformation. The needs of the market today are to take an existing course, be it in the education vertical or the corporate training vector and transfer the learning to a fun, interactive, effective, and impactful online format. The key to successfully migrating courses is to keep the end user in mind and custom design solutions for each client. I am a learning experiencer designer with expertise for ALL ages and all industry vectors. My academic and corporate background as well as my knowledge of instructional strategies for face to face as well as online learning helps create an optimal research based, fun learning environment for my clients and learners. Contact me for a free 30 minute exploration call and let's see if we can work together. See the client reviews to see why I am an Upwork Top Rated Plus five star rated consultant. You will only get the best work from me, as I am very careful about the projects I work on. Let's chat. Serious inquiries only please. Please find my full professional bio details on my LinkedIn page. I am a dedicated, professional who takes great pride in creating high quality content with a quick turn around time. Contact me and we can discuss your consulting needs and let me help create solutions for your organization.
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    Scriptwriting
    Agile Project Management
    Elearning
    Distance Education
    Educational Technology
    Training Design
    Curriculum Design
    Training Online LMS
    Articulate Rise
    Articulate Storyline
    Leadership Training
    Organizational Development
    Higher Education
    Hybrid App Development
    Instructional Design
  • $40 hourly
    I have 22 years of programming and elearning experience at DGS Designs with over 50 companies and agencies specifically in the area of Graphic Design and e-learning. I have a strong work ethic and a great deal of experience working independently, meeting and exceeding both expectations and deadlines. I specialize in Articulate Storyline 3 / 360, Adobe Captivate 2019 and Lectora Inspire as course design tools for the creation of e-learning courses. Specialties: • elearning Course Development • Rapid elearning Course Development • Custom elearning • elearning Course Production • elearning Quiz and Assessment Development • Graphic Design Services • Consulting Services - Conversion of Instructor-Led Courses to elearning Modules • Adobe Flash development • Animation • 3D characters Expert in software: • Adobe Animate CC 2021 (Flash) • Adobe Illustrator CC 2021 • Adobe Photoshop CC 2021 • Adobe Captivate 2019 • Adobe Presenter 8.0 • Adobe Dreamweaver CC 2021 • Articulate Storyline 3 / 360 • Articulate Rise • Articulate Studio 2013 • Trivantis Lectora Inspire • Go Animate / Vyond • WordPress development • ActionScript 2.0, 3.0 Programming • CSS • HTML • HTML5 • JavaScript • LMS/SCORM • XML Video editing • Green screen video
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    Adobe Creative Suite
    Multimedia Instruction
    Shareable Content Object Reference Model
    Adobe Captivate
    Articulate Storyline
    Elearning
    Lectora
    Articulate
    Articulate Presenter
    Adobe Flash
    Graphic Design
    Microsoft PowerPoint
    Adobe Illustrator
    Adobe Photoshop
  • $150 hourly
    Award-winning elearning and instructional design leader with 30+ years of experience in corporate learning and development. Clients include Microsoft, Pepsi, McKinsey, AT&T, and BISSELL. E-learning should be engaging and fun! I help companies transform their dull, stuffy L&D efforts, into entertaining training solutions that your audience enjoys. I just won the AVA Digital Award for e-learning! ☎️ Schedule a free 30 minute call with me to discuss your project. I provide the following services: 👉 Instructional design 👉 Articulate Rise course development 👉 Articulate Storyline course development 👉 Vyond animation 👉 Video production 👉 Video editing 👉 Online instruction 👉 Camtasia 👉 Elearning video 👉 Video commercial 👉 Curriculum development 👉 SCORM courses - shareable content object reference model 👉 Quizzes and assessments 👉 Gamification 👉 Elearning LMS consulting 👉 Learning management system setup 👉 2D animation 👉 Professional voice overs 👉 Content writing 👉 Script writing 👉 LearnWorlds LMS development 👉 Explainer videos and screen capture videos 👉 E-commerce consulting and design There's a reason clients like Denny's, University of IL, Randstad Digital, and World Bank trust me to train their employees, leadership teams, and customers. I've built a reputation on working collaboratively with in-house L&D teams, providing them with reliable, flexible support and amazing creativity. For mid-sized organizations, small companies, and startups, I act as an outsourced training department. I offer end-to-end elearning and learning management system development services, in addition to consulting to keep my smaller clients from making costly mistakes. 💰 Speaking of mistakes, if you tried to make an online course to sell and it didn't turn out so hot, I can help with that too. From membership sites, subscription based courses, B2B course sales, and using your knowledge to create passive income streams, I can help course creators make money. 🔥 🔥 KnowledgeBANK is my off-the-shelf line of business soft skill micro courses that features 700 titles that can be added to any LMS system or any L&D project at a fraction of the cost of custom development. Add KnowledgeTEST, a skill based recommendation engine paired with LMS platforms, to help direct learners to only the training they need. It also includes a pre-training assessment to gauge what online training you need to develop. New in 2024, KnowledgeHIRE: an AI based job placement and assessment system that enables HR departments to create a job listing in 10 minutes or less with an assessment to qualify the perfect candidate. I work in numerous learning management systems (LMS), from small to enterprise, but specialize in LearnWorlds. I am a LearnWorlds expert, and I am featured in their Expert's Directory on their website. I can help a client pick the best LMS for their needs, set up the system, and manage it. What makes me different from other freelancers you're considering is my unique and varied background, which gives me the ability to approach and deliver your project as a partner who is much more than just a writer, animator, or video editor. I am a subject matter expert (SME) for online marketing, small business growth-related topics, and entrepreneurship. Plus I've consulted with other professionals about how to best market their content. I have over two decades of experience in web design and e-commerce, and I am Google Adwords certified. I have managed teams of 50 people, face-to-face and remotely. 📍 Located in Chapel Hill, NC, I make myself available to your time zone and team. If you feel like my background and experience would benefit your project, I'd be happy to schedule a call to learn more about what you're looking for and how I can help you. I look forward to talking with you.
    vsuc_fltilesrefresh_TrophyIcon Product Support
    Online Instruction
    Video Editing & Production
    Instructional Design
    Learning Management System
    Video Production
    Training & Development
    Elearning
    Video Animation
    Articulate Rise
    Articulate Storyline
    Elearning LMS Consulting
    Vyond
    Camtasia
    Video Editing
    Elearning Video
  • $80 hourly
    If you are looking for someone who is skilled, creative, detailed oriented and has a passion for creating engaging learning experiences; you've come to the right place.... Hi, I'm Christina! I am a seasoned instructional designer with over 8 years of experience in the elearning industry. I have worked in healthcare, finance, law secondary and higher education, and nonprofit sectors. My expansive background has allowed me to sharpen my skills and deepened my understanding of adult learning. Throughout my career, I have developed 100's of elearning modules and countless course development documents. I have took on such roles as project manager, multimedia developer, Peer Reviewer, LMS administrator, facilitator, and trainer to name a few. My specialties include: storyboarding, multimedia development, course redesigns, course evaluations, LMS administration, audio and video editing, and graphic creation.
    vsuc_fltilesrefresh_TrophyIcon Product Support
    Elearning Design
    Elearning LMS Consulting
    Graphic Design
    Audacity
    Shareable Content Object Reference Model
    Learning Management System
    Microsoft Office
    Storyboarding
    Adobe Creative Suite
    Presentation Design
    Training Online LMS
    Articulate Storyline
    Instructional Design
    Compliance Training
  • $45 hourly
    I have 20 years experience creating learning and interactive solutions for both large and small businesses. In addition I have a strong background in graphic design and multimedia development. I utilize theses skills across multiple software platforms to create unique and innovative learning solutions. I am always looking for projects to apply my skills and enjoy working with clients to produce great products.
    vsuc_fltilesrefresh_TrophyIcon Product Support
    Articulate Rise
    Learning Management System
    Adobe Creative Cloud
    Instructional Design
    Adobe eLearning Suite
    Online Instruction
    Educational Technology
    Elearning
    Articulate Storyline
    Adobe Creative Suite
    Adobe Captivate
    Graphic Design
    Layout Design
    Adobe Photoshop
    Microsoft PowerPoint
  • $25 hourly
    16+ years of experience in high-profile technology companies as a Project Manager, Learning Consultant, E-Learning Developer, Instructional Designer & Content developer. Over the years, I have worked as Project Manager & Learning Consultant - Freelancer, Learning Consultant & Developer with IBM, and Content Editor with IPFOnline. Proficient in desingin Learning curriculum for Technical, Professional, Academic & K12 Courses. Versatile in developing Training Materials, ILT Materials, Job Aids, Technical manuals, Storyboarding, Video Scripts, assessments, quizzes, Assignments, Job Aids, and Quick Reference Guide. Experience in developing SCROM &HTML files in various tools such as Articulate Storyline, Rise, captivate, iSpring, and handling various LMS such as Moodle, TalentLMS, Thinkfic, Docebo, LearhDash. I can handle the complete elearning project from the analysis phase, Stakeholder interview, Training Needs Analysis, designing the training plan, course outline, templates, prototypes, developing the training material, facilitator guide, learner guide, self-study e-learning module, quiz, assignment, and handling the LMS activities for implementation, designing the survey and evaluation forms and implementation of the feedback. PROFESSIONAL PROFILE • Expert in designing Learning Curriculum for Technical, Professional, K12, and Adult Learning • Proficient in designing learning solutions based on ADDIE, AD3O • Developing the learning course various authoring tools, such as Articulate, Storyline, Rise, Captivate • Ability handle to TalentLMS, Moodle, Decobo LMS Admin • Ability to create interactive storyboards for Web-based Training (WBTs), Self-Paced Learning (iSPOs), and Simulations • Creating Assessments, interactive Quizzes, and Assignments • Ability to write content for websites, technical documents, training materials like Instructor-Led Training (ILT), Virtual Instructor-Led Training (VILT), Self-Study, Job Aids, and Reference Guides • Proficient in handling Web Content Management tools • Perform QA & Testing, Copy-editing, System Integration, Functionality, Accessibility Verification, and Go live testing on various platforms PROJECTS WORKED • Worked on client projects like American Airlines, KeyBank, ANZ, Bank of America, IBM Internal Projects • Developed Professional Certification Courses such as Project Management, Human Resources, Business Analysis, IT-related Courses • Designed E-learning solutions for various sectors, like Professional, Banking, Enterprises Application, ERP • Developed storyboard, ITIL, VILT, training manuals, reference guides, Job aid • Created simulations for various banking processes, ERP application • Created presentation decks for ILTLs, and webinars, like SAP S4 HANA, Bluefield, Bootcamp, etc. • Web content management for the IPF Online e-commerce website
    vsuc_fltilesrefresh_TrophyIcon Product Support
    Content Management
    Video Design
    Elearning Design
    Moodle
    Storyboarding
    Canva
    Learning Management System
    TalentLMS
    Articulate Storyline
    Adobe Captivate
    Articulate Rise
    Instructional Design
    Course
    Online Instruction
    Program Curriculum
  • $38 hourly
    I'm an Instructional Designer and Course Developer (Articulate Storyline, Rise, SCORM) for the last 10 years. So far I have been a part of over 300 e-learning projects around the Globe. Also I was an e-learning consultant in EY (consulting) and Schiller AG (medical equipment) companies. I believe that clear communication, expertise, and flexibility are 3 bases for a great project experience for all stakeholders. My service includes the full cycle of course development: - Information search - Instructional design - Storyboarding/scenarios - Graphic design (UI/UX) - Development in authoring tools - Quality Assurance - Integration into LMS My usual work algorithm: Step #1. To get the raw content from a client in any form that exists on his side (PPT, WORD, books, etc). Step #2. To identify course goals and audiences. Step #3. Instructional design and storyboard preparation. Step #4. Graphic design and development of the course in small pieces. It allows my clients to get some deliverables pretty often and make sure we are on the right track. My development tools: - Graphic design/prototyping: Figma, Adobe Photoshop/Illustrator - Course Development: Articulate Storyline/Rise, Adobe Captivate, Lectora - Animation/video editing: Adobe Premiere/AfterEffects - Audio editing: Adobe Audition Now I'm in EU and WORKING IN A REGULAR REGIME.
    vsuc_fltilesrefresh_TrophyIcon Product Support
    Storyboarding
    Training Design
    Learning Management System
    Elearning
    Elearning Design
    2D Animation
    Articulate Storyline
    Adobe Captivate
    Articulate Rise
    Camtasia
    Adobe Illustrator
    Adobe Photoshop
    Adobe After Effects
    Instructional Design
    Online Instruction
  • $30 hourly
    9+ years combined experience in the Training, Learning, & Development, and Instructional Design fields. I'm also the Digital Learning committee head of the Philippine Society of Talent Development, a premier non-profit organization for Talent Development practitioners in the Philippines for Talent Development practitioners. I'm a dedicated and results-oriented freelancer passionate about making an impact through effective learning solutions. I can facilitate, project manage, design, and develop content. I'm knowledgeable in various tools below: Articulate Storyline Articulate Rise Adobe Photoshop Adobe Animate Adobe Illustrator Adobe After Effects Adobe Premier Pro Adobe InDesign Canva Powtoon Toonly Vyond PowerPoint ChatGPT Quillbot Wellsaidlabs 360Learning Moodle Let's collaborate and bring your ideas to completion!
    vsuc_fltilesrefresh_TrophyIcon Product Support
    Presentation Design
    Adobe InDesign
    Adobe Illustrator
    Adobe Animate
    Adobe Photoshop
    Customer Service
    Facilitation
    Articulate Storyline
  • $65 hourly
    Top Rated Plus | eLearning Instructional Designer & Developer As an accomplished eLearning Designer and Developer, I possess the skills and expertise to create dynamic and impactful training solutions. Through my extensive experience in instructional design, multimedia development, and project management, I have honed my ability to develop high-quality e-learning courses that engage and inform diverse learners. Utilizing advanced authoring tools and learning management systems, I design interactive and visually compelling courses that align with business objectives and drive performance improvements. Collaborating closely with subject matter experts and stakeholders, I ensure that the final product meets the organization's needs and exceeds learners' expectations. With a proven track record of delivering innovative e-learning solutions, I am confident in my ability to provide your organizations with exceptional training experiences that inspire learning and growth.
    vsuc_fltilesrefresh_TrophyIcon Product Support
    Explainer Video
    Articulate Storyline
    iSpring
    Whiteboard Animation
    Adobe Illustrator
    Adobe Captivate
    Elearning
    Training Presentation
    Instructional Design
    Gamification
  • $15 hourly
    I am a freelancing professional fluent in English and living in Spain. I have 2 years of experience in Quality Assurance for SaaS and web applications, as well as 3+ years of experience providing Technical Support. I have excellent communication skills which allow me to maintain a friendly but efficient working relationship with development teams and customers, and also perform any administrative tasks needed to push a project forward. I have experience working for tech startups with flexible roles that overlap with project management. I am a fast learner when it comes to picking up new IT products and systems and I also have experience with HTML, CSS, and building websites with WordPress. List of tasks I perform/have experience performing on a daily basis: - creating test instances - writing test cases - writing and testing bug tickets - maintaining release notes - maintaining road map - participating in Zoom meetings - creating and maintaining documentation with fresh screenshots, user-friendly instructions, and FAQ - daily reporting Tools I use/have used on a daily basis: - Atlassian products, Jira, Confluence - WordPress - Google Suite - Slack - various helpdesks
    vsuc_fltilesrefresh_TrophyIcon Product Support
    HTML
    SSL
    Elementor
    Video Editing
    CSS 3
    Search Engine Optimization
    CSS
    WordPress
    Olark
    Image Editing
    Customer Support Plugin
    Translation
    German
    Technical Support
    Bug Reports
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How to Hire Top Product Support Specialists

PRODUCT SUPPORT SPECIALISTS

What is product support? 

Product support is the practice of offering specialized customer service after a product has been shipped or deployed to a customer.

Here’s a quick overview of the skills you should look for in product support professionals:

  • Product support
  • Customer service
  • Technical support

Why do you want to hire product support specialists?

The trick to finding top product support specialists is to identify your needs. Is your goal to find someone to answer customer questions about a software product via live chat? Or do you need someone who can answer phone calls and troubleshoot technical problems with a consumer electronics product?

The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

HOW TO HIRE PRODUCT SUPPORT SPECIALISTS

Product support specialists ensure customer care continues long after a customer receives a product.

So how do you hire product support specialists? What follows are some tips for finding top product support specialists on Upwork.

How to shortlist product support professionals

As you’re browsing available product support consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Product fit. You want a product support specialist who understands the type of products your company provides.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., serving as an IT help desk representative).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular product support specialist.

How to write an effective product support job post

With a clear picture of your ideal product support specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

An effective product support job post should include:

  • Scope of work: From answering customer questions to troubleshooting technical problems, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries, software, or technologies, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to launch your product support project? Log in and post your product support job on Upwork today.

FAQS FOR HIRING PRODUCT SUPPORT SPECIALISTS

How much does it cost to hire a product support specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced product support specialist may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their product support services more competitively.

Which one is right for you will depend on the specifics of your project.

How long should you contract a product support specialist to complete your project?

As difficult as it is to estimate how long you will need a product support specialist, budgeting time is very important to keeping your project on track.

Be prepared to budget more time for more-demanding product support projects. For example, providing product support for consumer electronics is typically less involved than providing installation and maintenance services for specialized industrial hardware.

What are the steps involved to hire product support specialists?

Here’s how to hire product support consultants in four simple steps:

  1. Identify your project needs, whether it’s basic product support or technical expertise.
  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., answer service calls and provide live technical assistance).
  3. Review proposals and shortlist potential product support specialists for unique skills needed to bring your project to life (e.g., writing Jira tickets to track customer issues).
  4. Interview product support talent to gauge whether they’re the right fit for your project.
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