Hire the best Product Support professionals

Check out Product Support professionals with the skills you need for your next job.

Clients rate Product Support professionals
Rating is 4.8 out of 5.
4.8/5
based on 148 client reviews
Shalon I.
$95/hr
  • Trophy Icon Product Support
  • Copy Editing
  • Instructional Design
  • Consultant
  • Organizer
  • Landing Page
  • Web Design
  • Systems Development
  • Kajabi

Empathy is my greatest strength (with creativity in close second). In every project, I put myself into your client/customer's shoes and build experiences that not only satisfy them, but delight them to the point of wanting to tell their friends (the best kind of marketing). Kajabi is, hands-down, my favorite tool to build these experiences, and I enjoy creating unique solutions that fit your brand. As a bonus, working with the high-caliber of heart-centered experts that the platform attracts isn't so bad, either. (wink) If you need a professional who can look at your brand with fresh eyes and create a remarkable online experience, I'd be...

Michael H.
$95/hr
  • Trophy Icon Product Support
  • Curriculum Development
  • Lesson Plan Writing
  • Teaching English
  • Mathematics Tutoring
  • Editor
  • Distance Education
  • ESL Teaching
  • Educational Leadership
  • Curriculum Design
  • Content Creation
  • Learning Management System

Hello! I am the co-owner of the Reimagined Classroom! Our small company creates content and products in all subject areas including IB and STEAM from traditional standards-based instruction to innovative story led programs. We have created and managed unique content for large and established companies as well as startups that have big dreams for amazing educational experiences. We are able to do this by having a small collective of highly experienced and creative teachers who love to create content and products that we know will keep kids and teachers coming back for more. I have a Masters in education and focus on creating content that...

Krystina M.
$100/hr
  • Trophy Icon Product Support
  • Organizational Development
  • Elearning
  • Employee Training
  • Employee Motivation
  • Instructional Design
  • Learning Theory
  • Human Resources Strategy
  • Elearning Design
  • Organizational Design & Effectiveness
  • Articulate Storyline
  • Microlearning
  • Curriculum Design
  • Career Coaching
  • Strategy
  • Course

I'm Krystina, a learning experience designer and career coach. I have 10+ years experience and a Master's degree in Organizational Psychology from NYU. Whether I'm creating learning for many or one person (career coaching), I don't just make content for the sake of it-- I make content that drives your business goals. I have worked for startups and Fortune 500 companies, so I am familiar with catering content to unique needs and budgets. My areas of expertise: -Content strategy and design -Workshop/program development -Corporate politicking -Leadership development Client business metrics I improved with learning: -sales leads -customer...

Jana S.
$85/hr
  • Trophy Icon Product Support
  • Educational Technology
  • Curriculum Development
  • Writing
  • Instructional Design
  • Learning Management System
  • Technical Writing
  • Training
  • Project Management
  • iSpring
  • Employee Onboarding
  • Instructure CANVAS
  • Training & Development
  • Compliance Training
  • Elearning
  • Microsoft PowerPoint

Jana Sosnowski holds Master of Science in educational psychology and instructional technology, She spent the past 14 years in education, primarily in the secondary classroom teaching English and journalism. Sosnowski has also worked as a curriculum and training writer for a math remediation program, several test preparation programs and pilot and flight attendant training for a major airline. A traditional instructional designer, she is trained in ADDIE and backward design. She can develop trainings ranging from HR and onboarding to technical guides and implementation. She is comfortable with the full scope of instructional design from...

Mark G.
$120/hr
  • Trophy Icon Product Support
  • Elearning
  • Kajabi
  • WordPress
  • Instructional Design
  • Training Online LMS
  • Learning Management System
  • Webinar
  • Curriculum Development
  • Content Marketing
  • Content Strategy
  • Coaching
  • Lesson Plan Writing
  • Platform Designer
  • Video Editing
  • Visual Communication

'Mark was ABOVE and BEYOND amazing to work with. He is super knowledgeable and, more importantly, very easy to work with. I had many customizations and changes, and he always took it in stride and with a great attitude. He has done what I have found NO other freelancer to be able to do. I highly recommend him and cannot thank him enough for being a huge part of the success of my organization.' Mansel Denton. February 2023. Hi, I am Mark, an 𝗢𝗳𝗳𝗶𝗰𝗶𝗮𝗹 '𝗞𝗮𝗷𝗮𝗯𝗶 𝗘𝘅𝗽𝗲𝗿𝘁' working with Kajabi daily since 2015. Following a rigorous review of my track record serving Kajabi customers, I am formally approved by Kajabi and...

Thomas L.
$85/hr
  • Trophy Icon Product Support
  • Instructional Design
  • Training & Development
  • Articulate Storyline
  • Training Design
  • Employee Training
  • Leadership Development
  • Organizational Development
  • Organizational Behavior
  • Performance Management
  • Knowledge Management Solutions KMx
  • Human Resources Consulting
  • Continuous Improvement
  • Talent Management
  • Employee Onboarding
  • Employee Onboarding

With over 13 years of experience in the training and development field, I help my clients to avoid common sources of wasted time and resources by creating engaging learning experiences that deliver real value. I have a proven track record of delivering successful projects for multiple Inc 5000 and Fortune 500 companies, ivy-league universities, large non-profits, and government agencies. My areas of specialty include: • Designing strategic learning and development solutions • eLearning development with Articulate 360 •. Learning project management •. Team coaching & workshop facilitation • Workplace learning strategy •. Performance...

Matthew T.
$100/hr
  • Trophy Icon Product Support
  • Articulate Storyline
  • Adobe Captivate
  • Instructional Design
  • Adobe Creative Suite
  • Articulate
  • Storyboarding
  • Educational Technology
  • Learning Management System
  • Elearning LMS Consulting
  • Animation
  • Synchronous Learning
  • Curriculum Design
  • Adobe eLearning Suite
  • Articulate Rise
  • Curriculum Plan

I am an eLearning professional with 20 years of educational technology experience. I designed, developed, and deployed hundreds of eLearning courses and oversaw the completion of hundreds more. I worked with K-12, higher ed, small businesses, and large enterprises to create technology solutions that address educational challenges. I am experienced in: - analysis of business goals to identify learning objectives - instructional design methods - subject matter expert interviewing and collaboration - eLearning development with a variety of tools - assessment writing - selecting and deploying LMS systems - communication standards (xAPI, SCORM,...

Joanne W.
$75/hr
  • Trophy Icon Product Support
  • Writing
  • Instructional Design
  • SEO Writing
  • Editor
  • Copy Editing
  • Academic Writing
  • Creative Writing
  • Program Curriculum
  • Compliance Training
  • Website Content
  • Microsoft PowerPoint
  • Training Materials
  • Training & Development
  • Website Builder

I am a highly experienced professional writer and editor, operating as a freelancer and independent contractor for most of my career. As an instructional designer and developer I have created award winning training materials in a wide variety of media, disciplines, and industries. I have also: provided copy editing services for a major textbook publisher; scripted more than 150 hours of instructional and documentary video; developed web content for a major insurance carrier; published a number of articles on training, performance, and instructional technology; ghost written major portions of several nonfiction books; edited doctoral...

Daniel G.
$95/hr
  • Trophy Icon Product Support
  • Articulate Storyline
  • Graphic Design
  • Project Management
  • Articulate Rise
  • Articulate Studio
  • Adobe Illustrator
  • Adobe After Effects
  • Camtasia
  • Adobe eLearning Suite
  • Elearning Design
  • Presentation Design
  • Video Design
  • Job Aid
  • Training Presentation
  • Adobe Creative Suite

Hi! I'm a full time freelancer and all around eLearning and design nerd. I have experience in all aspects of the development process, but I specialize in advanced Articulate 360 design, development and programming. I use Adobe CC for Graphic Design and Video development/editing. I have served as lead project manager during the development of several elearning projects from beginning to end. I have a lot of experience working with storyboard developers, SME's, professional VO experts, Quality Analysis teams, etc. I'm very customer service oriented, and quite honestly, I'm very good at what I do. :) I'm also very easy to talk to and honest...

Isaac P.
$125/hr
  • Trophy Icon Product Support
  • Instructional Design
  • Instructional Infographic
  • Educational
  • Elearning
  • Multimedia Instruction
  • Articulate Storyline
  • Curriculum Development
  • Learning Management System
  • Training & Development
  • Elearning Design
  • Adobe Photoshop
  • Virtual Reality
  • Adobe Captivate

I am a learning professional with 20 years of experience in writing, developing, and delivering training across many different delivery methods. As any good instructor should, I started in the classroom. Combining that face-to-face training experience with a wide range of creative skills, I quickly transitioned to instructional design and have never looked back. I am passionate about excellence in learning, learner information retention, and making learning experiences interactive and fun. I continue to create training across many industries, and in every format, from Instructor Led Training to Virtual Reality. I have managed teams of IDs,...

Karl S.
$45/hr
  • Trophy Icon Product Support
  • Adobe Captivate
  • Instructional Design
  • Elearning
  • Gamification
  • Adobe Illustrator
  • Articulate Storyline
  • Training Presentation
  • iSpring
  • Whiteboard Animation
  • Explainer Video

E-learning solutions that are customized to perfectly fit your training needs Top Rated Plus E-learning Developer and Instructional Designer — Karl Shea can meet your most challenging e-learning requirements. With solid instructional design practices and learning strategies, coupled with progressive e-learning technology, he can develop end-to-end solutions to overcome training challenges.

Maria C.
$100/hr
  • Trophy Icon Product Support
  • Curriculum Development
  • Elearning Design
  • Educational Technology
  • Multimedia Instruction
  • Elearning
  • Grant Writing
  • Curriculum Mapping
  • Training
  • Training & Development
  • Curriculum Design
  • Training Design
  • Technical Writing
  • Academic Content Development
  • Instructional Design
  • Leadership Training

I am an experienced instructional designer with a master’s degree in educational psychology (learning, cognition, and development) and a graduate certificate in educational technology. I design and develop courses for everyone from elementary school kids to adults, from STEM education to continuing medical education (CME). I am also an experienced technical writer with a background in scientific and medical writing. I am skilled in distilling complex technical information into clear and concise language for a variety of audiences. And I am proficient in researching, writing, and editing a wide range of formal documents, including grant...

Kimberly M.
$150/hr
  • Trophy Icon Product Support
  • Camtasia
  • Vyond
  • Video Editing
  • Video Production
  • Elearning
  • Elearning LMS Consulting
  • Articulate Rise
  • Articulate Storyline
  • Elearning Video
  • LearnDash
  • Instructional Design
  • Training & Development
  • Process Simulation
  • Learning Management System
  • Video Animation

I'm a top-rated e-learning development specialist. I have worked with Microsoft, BISSELL, ADP, Colibri/McKissock Learning, and Toyota Commercial Financial to create learning materials that engage audiences. I offer clients creative visual and audio content delivered on time, which often surpasses their expectations. My highly organized work style, extreme attention to detail, and ability to work independently or with a team save you time and money. I strive to give you a quality end product to help your audience retain the material and information you want to convey. My e-learning related skills and expertise include: storyboarding,...

Jayant G.
$22/hr
  • Trophy Icon Product Support
  • Articulate Storyline
  • Adobe Captivate
  • Learning Management System
  • Moodle
  • Shareable Content Object Reference Model
  • Instructional Design
  • Elearning
  • Adobe eLearning Suite
  • K-12 Online
  • Elearning Video
  • LearnDash
  • Articulate Rise
  • Educational Technology
  • Educational
  • WooCommerce

Hey, I'm Jay! With over 12 years of experience in eLearning industry, I design and develop interactive, meaningful and engaging eLearning solutions for businesses to enhance their customers’ or users’ or employees' expertise. I have hundreds of satisfied US/UK/AUS/CAN clients including Fortune 500 companies viz. ✔ Hewlett Packard [HP] ✔ Ingram Micro ✔ World Fuel Services ✔ Marriott International _____________________________________________________________________ I provide affordable services for: ✅ E-learning Implementation ✅ Learning and Development ✅ Corporate Training ✅ Online Training Portal ✅ Instructional...

Tania D.
$110/hr
  • Trophy Icon Product Support
  • Camtasia
  • Educational
  • Instructure CANVAS
  • Chemistry
  • Google Apps
  • Elearning
  • Articulate Storyline
  • Writing
  • GIMP
  • Whiteboard Video
  • Animated Explainer
  • Canva
  • TalentLMS
  • Video Editing
  • Voice-Over

My name is Tania and I have a broad range of eLearning skills: I can research, organize and storyboard courses and then build them with Articulate, within an LMS or independently organized for you to use as needed. If you need a voice-over for any portion, I can do the script and recording, and use that within a course or use it to create animated, whiteboard or screen-casted videos. I can also create, edit and modify graphics to fit your branding. In addition to all of that, I am adept with project management, workflow organization and naturally, maintain clear and timely communication with my clients. Key Strengths: Math, science,...

Daniel G.
$45/hr
  • Trophy Icon Product Support
  • Articulate Storyline
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe Captivate
  • Lectora
  • Articulate Presenter
  • Adobe Flash
  • Elearning
  • Graphic Design
  • Microsoft PowerPoint
  • Articulate
  • Multimedia Development
  • Shareable Content Object Reference Model
  • Multimedia Instruction
  • Adobe Creative Suite

I have 22 years of programming and elearning experience at DGS Designs with over 50 companies and agencies specifically in the area of Graphic Design and e-learning. I have a strong work ethic and a great deal of experience working independently, meeting and exceeding both expectations and deadlines. I specialize in Articulate Storyline 3 / 360, Adobe Captivate 2019 and Lectora Inspire as course design tools for the creation of e-learning courses. Specialties: • elearning Course Development • Rapid elearning Course Development • Custom elearning • elearning Course Production • elearning Quiz and Assessment Development • Graphic Design...

Adam S.
$42/hr
  • Trophy Icon Product Support
  • Articulate Storyline
  • Elearning
  • Instructional Design
  • Responsive Web Design
  • WordPress
  • Content Creation
  • Blog Writing
  • Adobe Photoshop
  • Search Engine Optimization
  • Ecommerce Platform Development

Advanced skill set with Articulate Storyline and Rise 360. I have created hundreds of hours of online and instructor led course content. I will graduate with my Master's Degree in Organizational Performance and Workplace Learning and have gained valuable experience with elearning as well as learning and performance intervention knowledge and understanding. I have worked on learning solutions with many different clients in many different industries. I have years of experience in both the corporate training delivery & development organizations. You will see I also have a strong UpWork profile and reputation. Aside from my training...

Michael O.
$40/hr
  • Trophy Icon Product Support
  • Employee Training
  • Audio Editing
  • Instructional Design
  • Microsoft PowerPoint
  • Copywriting
  • Content Editing
  • Articulate Rise
  • Proofreading
  • Video Editing
  • Articulate Storyline
  • Elearning
  • Presentations
  • Content Writing
  • Blog Content
  • Blog Writing

Darwin defined evolution as "descent with modification”, the idea that species change over time, give rise to new species, and share a common ancestor. Well I think the last few years has been positively Darwinian, although I think I would prefer to call it “ascent with modification”. I am an experienced instructional designer and eLearning developer. I work with Articulate Storyline and RISE, both SCORM compliant and have experience of producing video content from the material. When I began I concentrated on broadcast engineering and technology, but was constantly exploring new options and directions. Since then, I have diversified and...

Nicole J.
$110/hr
  • Trophy Icon Product Support
  • Business Planning & Strategy
  • Technical Documentation
  • Zendesk
  • Startup Consulting
  • Business Operations
  • User Experience Strategy
  • Customer Experience
  • Helpdesk
  • Intercom
  • Help Scout
  • Startup Company
  • Ticketing System
  • Performance Management
  • People Management

Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 7 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations...

Delano C.
$160/hr
  • Trophy Icon Product Support
  • Elearning
  • Instructional Design
  • Product Marketing
  • Learning Management System
  • Elearning Design
  • Film Narration
  • Scriptwriting
  • Copywriting
  • Marketing
  • Digital Marketing
  • Elearning Video
  • Script
  • Content Writing
  • Online Instruction
  • Kajabi

Hi there! My name is Delano, I'm an e-learning instructional designer, online course creator, producer and product marketer who formerly led course creation at CXL.com and Allianceled.io. I now help make professionals rockstars for online course creation agency, CourseClout.com. I've created over 100 online courses, 3 minidegrees and 7 LMS websites in industry's such as advanced digital marketing, enterprise education, commercial and residential real estate, investing, artificial intelligence and analytics, brand building, healthcare and therapy, product marketing and sales enablement, employee onboarding, franchisee onboarding and more....

Barry K.
$50/hr
  • Trophy Icon Product Support
  • Instructional Design
  • Elearning
  • Project Management
  • Articulate Storyline
  • User Experience Design
  • User Interface Design
  • Adobe Captivate
  • Mobile UI Design
  • Website Development
  • Prototyping
  • User Experience
  • UI/UX Prototyping
  • Storyboarding
  • Database
  • Software Documentation

#1 in earnings on Upwork worldwide for the term "instructional designer", #2 for "Storyline", and #4 for "ux/ui" ($500K+ and 10,000+ hours)! Currently have a provisional patent for integration of ChatGPT into learning management systems. Over the last 25 years, I have designed, developed, and project managed over 150 web and elearning projects for clients like Bank of America, Wachovia, American Express, and Chase, totalling over 750 hours of training. Besides being a Senior instructional designer and UX/UI designer, I am also a software architect and business analyst who has designed and project-managed several DB-driven websites, and...

Rebekah W.
$50/hr
  • Trophy Icon Product Support
  • Adobe Captivate
  • Elearning
  • Canvas
  • Blackboard
  • Administrative Support
  • Email Handling
  • Data Entry
  • Online Chat Support
  • Word Processing
  • Zendesk

Experienced and Skilled in E-Learning Course Design, Technical/Instructional Writing, Flash/Captivate Development, Faculty Training, Quality Standards (QM) Application, Technology Utilization, Learning Objective Development, Performance Technology and Support, Needs Analysis/Evaluation/Outcomes Measurement, Presentation/Public Speaking, Professional Voice Over, Administrative Support, Email Handling, Customer Service, Data Entry.

Kris Ken M.
$35/hr
  • Trophy Icon Product Support
  • Instructional Design
  • Elearning
  • Elearning Video
  • Adobe Photoshop
  • iSpring
  • Curriculum Design
  • Articulate Storyline
  • User Experience Design
  • Moodle
  • Learning Management System
  • Microsoft PowerPoint
  • Presentation Design
  • Training Presentation
  • WordPress
  • Training Design

I help companies design and develop highly effective, well-executed, and target-driven eLearning courses. If you are looking for an eLearning Developer who can: • Ensure requirements and protocols are strictly followed • Develop functional eLearning prototypes • Create uniform and accessible eLearning templates • Design unique and highly engaging eLearning design • Deliver meaningful, relevant, and valuable learning experiences • Ensure eLearning contents are easy to use, learn, and remember • Complete projects on time and within budget Contact me today. Areas of Expertise • eLearning Gamification • eLearning Simulation • eLearning...

Naveen N.
$25/hr
  • Trophy Icon Product Support
  • Adobe Captivate
  • Articulate Storyline
  • Adobe Photoshop
  • Instructional Design
  • Storyboarding
  • HTML5
  • Adobe Flash
  • Adobe eLearning Suite
  • Elearning LMS Consulting

I'm an instructional designer and e-Learning developer with over 17 years of experience creating amazing online courses. I combine instructional design, graphic design, and technical skills to create engaging and effective online courses. I am an expert in developing WCAG accessibility compliant eLearning courses. With expertise in Articulate Storyline, Adobe Captivate, HTML5, and other authoring tools, I specialize in creating highly interactive and visually rich eLearning courses that make learning engaging and enjoyable. I can also help you launch your courses through Thinkific and other similar online tools. I love collaborating...

Chitradevi S.
$40/hr
  • Trophy Icon Product Support
  • Adobe eLearning Suite
  • Articulate
  • Articulate Storyline
  • Lectora
  • HTML5
  • Adobe Captivate
  • Elearning
  • Instructional Design
  • Presentations
  • Articulate Studio
  • Learning Management System
  • Articulate Rise
  • Shareable Content Object Reference Model
  • Storyboard
  • Microsoft PowerPoint

I work as a full-time eLearning Developer. My main style of work is converting existing in-person training materials to interactive eLearning module. PowerPoint presentation (PPT) to interactive eLearning module development, Flash to HTML5 conversion, Localization to multiple languages using Articulate Storyline 360 and Rise 360. I specialize in rapid eLearning development using authoring tools like Articulate Storyline 360, Rise 360 Articulate Studio 360, Captivate, and Lectora. My vision is to be the trusted global partner for learning services to help individuals and corporations maximize their performance and potential. Skills:...

James A.
$80/hr
  • Trophy Icon Product Support
  • Elearning
  • Articulate Storyline
  • Articulate Rise
  • Articulate Studio
  • Instructional Design
  • UX Writing
  • Learning Theory
  • Multimedia Instruction
  • Elearning Design
  • Microlearning

A training & development professional with over 5 years of international experience in designing, facilitating, monitoring, and evaluating learning programs. ● Key Skills: Instructional Design | Monitoring & Evaluation (M&E) | Reporting | Facilitation & Training | R & D ● Technical Skills: Word | PowerPoint | Excel (Pivot Tables, VLOOKUPs, Formula Functions) | HubSpot | Salesforce ● Education: Masters of Education, Harvard University ● Citizenship: Canada & US

Patricia L.
$45/hr
  • Trophy Icon Product Support
  • Elearning LMS Consulting
  • Microsoft Office
  • Learning Management System
  • Articulate Storyline
  • Adobe Creative Suite
  • Adobe Captivate
  • Instructional Design
  • Articulate Rise
  • Articulate
  • Moodle

I have been in education for 30 years and have been creating computer and web-based training for adults for over 18 years. Specializing in Captivate and Storyline 360 has allowed me to mesh customer desires with workflow processes quickly and efficiently. While also producing the vision of your end product. Web-based training requires each and every word and interaction to have both lasting and meaningful effects. The clarity in the message from your company and brand is vital and should be reflected in the online learning format. Having worked with many brands, such as major auto manufacturers, insurance companies and other well-known...

$NaN/hr

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How to Hire Top Product Support Specialists

PRODUCT SUPPORT SPECIALISTS

What is product support? 

Product support is the practice of offering specialized customer service after a product has been shipped or deployed to a customer.

Here’s a quick overview of the skills you should look for in product support professionals:

  • Product support
  • Customer service
  • Technical support

Why do you want to hire product support specialists?

The trick to finding top product support specialists is to identify your needs. Is your goal to find someone to answer customer questions about a software product via live chat? Or do you need someone who can answer phone calls and troubleshoot technical problems with a consumer electronics product?

The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

HOW TO HIRE PRODUCT SUPPORT SPECIALISTS

Product support specialists ensure customer care continues long after a customer receives a product.

So how do you hire product support specialists? What follows are some tips for finding top product support specialists on Upwork.

How to shortlist product support professionals

As you’re browsing available product support consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Product fit. You want a product support specialist who understands the type of products your company provides.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., serving as an IT help desk representative).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular product support specialist.

How to write an effective product support job post

With a clear picture of your ideal product support specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

An effective product support job post should include:

  • Scope of work: From answering customer questions to troubleshooting technical problems, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries, software, or technologies, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to launch your product support project? Log in and post your product support job on Upwork today.

FAQS FOR HIRING PRODUCT SUPPORT SPECIALISTS

How much does it cost to hire a product support specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced product support specialist may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their product support services more competitively.

Which one is right for you will depend on the specifics of your project.

How long should you contract a product support specialist to complete your project?

As difficult as it is to estimate how long you will need a product support specialist, budgeting time is very important to keeping your project on track.

Be prepared to budget more time for more-demanding product support projects. For example, providing product support for consumer electronics is typically less involved than providing installation and maintenance services for specialized industrial hardware.

What are the steps involved to hire product support specialists?

Here’s how to hire product support consultants in four simple steps:

  1. Identify your project needs, whether it’s basic product support or technical expertise.
  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., answer service calls and provide live technical assistance).
  3. Review proposals and shortlist potential product support specialists for unique skills needed to bring your project to life (e.g., writing Jira tickets to track customer issues).
  4. Interview product support talent to gauge whether they’re the right fit for your project.
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