Hire the Best Helpdesk Specialists
in Pakistan

🛒 Running a Shopify store is challenging enough—you shouldn't have to spend hours dealing with customer emails, refunds, chargebacks, and order issues. That's where I can help. With 5+ years of experience in Shopify Customer Support, Email Support, Live Chat Support, and Order Management, I help eCommerce brands deliver outstanding customer experiences while reducing support workload. ✅ My Expertise: • Shopify Customer Support • Email Support & Live Chat Support • Order Processing & Fulfillment • Order Tracking & Delivery Updates • Refunds, Returns & Exchanges • Chargeback & Dispute Management • Supplier Communication • Social Media Customer Support • Virtual Assistant Services • Product Listing & Shopify Store Management 🛒 Shopify Tasks I Handle: • Managing customer inquiries • Processing refunds and cancellations • Updating customer information • Creating discount codes • Order tracking and fulfillment follow-up • Supplier coordination • Handling shipping delays and delivery issues • Managing high-volume support inboxes 💻 Tools & Platforms: • Shopify • Gorgias • Zendesk • Freshdesk • Help Scout • Re • Gmail & Outlook • Google Sheets • Slack • Discord • ChatGPT • DeepL 🌍 Multilingual Customer Support: I use ChatGPT and DeepL to provide professional support for customers worldwide, helping eCommerce brands communicate effectively across different markets. ⭐ Why Clients Hire Me: • 5+ Years of Customer Support Experience • Strong Shopify Knowledge • Fast Response Times • Excellent Written Communication • Detail-Oriented & Reliable • Long-Term Commitment • Available on Weekends Whether you need a Shopify Customer Support Representative, Live Chat Agent, Email Support Specialist, or Virtual Assistant, I can help your business provide outstanding customer service and keep your customers happy. 📩 Send me a message, and let's discuss how I can support your business. Best Regards, Muhammad Shahzad

Hi, I'm a Shopify & eCommerce Customer Support Specialist with 5+ years of experience helping Shopify stores, eCommerce brands, and dropshipping businesses deliver fast, professional, and customer focused support. I help businesses improve customer satisfaction, strengthen brand loyalty, and create exceptional customer experiences through efficient email support, live chat, order management, and post purchase customer service. My goal is to ensure every customer interaction reflects your brand with professionalism, empathy, and attention to detail. Core Services ✔ Shopify Customer Support ✔ Email & Live Chat Support ✔ Shopify Order Management ✔ Order Tracking & Shipment Monitoring ✔ Refunds, Returns & Exchanges ✔ Order Cancellations & Modifications ✔ PayPal & Stripe Dispute Resolution ✔ Chargeback Management ✔ CRM & Helpdesk Administration ✔ SOP Development, FAQs & Knowledge Base Management Social Media Customer Support ✔ Facebook & Messenger ✔ Instagram ✔ TikTok ✔ Meta Business Suite ✔ Comment Moderation ✔ Customer Reviews & Message Management Tools & Platforms Helpdesk & CRM: Zendesk • Gorgias • Freshdesk • Help Scout • Zoho Desk • Zoho CRM • Re • Trengo • Richpanel • Shopify Inbox • Tidio • eDesk eCommerce: Shopify • WooCommerce • PayPal • Stripe Communication: Gmail • Outlook • Slack • Microsoft Teams • Zoom • Google Meet • Discord • Skype • WhatsApp • WeChat Order Management: Linnworks • Fulfillment China • Service Point Shipping: USPS • UPS • DHL • FedEx • 17Track • YunExpress • PostNL • 24Track Productivity: Microsoft Excel • Google Sheets • Google Docs • Microsoft Office • Google Drive • Dropbox • OneDrive Multilingual Customer Support I use ChatGPT Plus and DeepL to communicate professionally with customers in multiple languages, helping businesses provide clear and natural support to international customers. Why Work With Me? ✅ Professional, Friendly & Empathetic Communication ✅ Customer-First Mindset ✅ Strong Problem-Solving & Conflict Resolution Skills ✅ Reliable, Detail-Oriented & Highly Organized ✅ Fast Response & Efficient Ticket Management ✅ Committed to Protecting Your Brand Reputation I am committed to becoming a dependable extension of your team by delivering exceptional customer support that strengthens customer relationships, protects your brand reputation, and allows you to focus on growing your business. If you are looking for a reliable Shopify Customer Support Specialist who communicates professionally, resolves customer issues efficiently, and genuinely cares about your customers, I'd be happy to discuss how I can support your business. Best Regards, Umair Iftikhar

🟢 Hi! I help 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 and 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 deliver outstanding Customer Service and eCommerce customer support through professional and solution-focused support. My goal is to reduce refunds, minimize chargebacks, improve customer satisfaction, and build long-term customer loyalty. With more than five years of experience in Customer Support, I specialize in handling order inquiries, refunds, returns, shipping concerns, and customer retention. From customer inquiries and order management to refunds, returns, subscriptions, and shipping concerns, I ensure every interaction feels professional, personal, and solution-focused. I have supported Shopify and WooCommerce stores across Fashion, Beauty, Electronics, Jewelry, Home & Living, Health & Wellness, Food & Grocery, and Digital Products, helping businesses improve customer satisfaction through efficient support and problem resolution. 🚀 𝗠𝘆 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: • Shopify Admin & Order Management • Chargeback Prevention & Dispute Handling • Refunds, Cancellations and Order Drafting • Processing and tracking orders with speed and accuracy • Managing subscription requests and support inquiries • Updating customer records and profiles (addresses, emails, contacts) • Creating discount codes and promotional offers • Creating FAQ pages, Help Center articles, and customer support documentation to reduce repetitive inquiries 📦 𝗣𝗮𝗿𝗰𝗲𝗹 𝗣𝗮𝗻𝗲𝗹 & 𝗢𝗿𝗱𝗲𝗿 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 One of my key strengths is proactively monitoring orders before customers contact support. I regularly monitor: • Unfulfilled orders • Shipping delays • Delivery exceptions • Failed deliveries • Pickup point shipments I coordinate directly with suppliers and internal teams to resolve delivery issues quickly, helping reduce customer complaints, refunds, and chargebacks while improving customer satisfaction (CSAT), response efficiency, and the overall customer experience. 📧 𝗕𝗿𝗮𝗻𝗱𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝘃𝗶𝗮 𝗘𝗺𝗮𝗶𝗹: • CLOUD WISH (USA) | Shopify Clothing & Accessories • SensePro (USA) | Dental Hygiene Products • Sparklet (UK) | Shopify Jewellery eCommerce • Parisignature (France) | Decorative Lamps & Lighting • Purabyo.de (Germany) | Shopify Skincare & Beauty • Forciano (Germany) | Shopify Men's Fashion Footwear • Cosy Island (USA) | Women's Fashion Footwear eCommerce • GetKensia (USA) | Shopify Skincare & Beauty • GetFresh (USA) | Skincare & Beauty • Tousaro (USA) | Clothing & Fashion • Coolblue (Netherlands) | Electronics & Gadgets • Maria & Lucia Madrid | Shopify Fashion Brand 💬 𝗕𝗿𝗮𝗻𝗱𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝘃𝗶𝗮 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁: • DeAutoUnie (Netherlands) | Car Electronics • Purabyo.de (Germany) | Skincare & Beauty • YamiePasta (Netherlands) | Food & Grocery • RAWD.Shop (UAE) | Fashion & Apparel • Lethality.club (UK) | Gaming Software & Digital Products • IconicInk.store | Digital Gaming Tools • APSMarket.Store | Gaming & Tech 🛠️ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗖𝗥𝗠 𝗧𝗼𝗼𝗹𝘀: Helpdesk, Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, PrivateMail, Strato Webmail, Discord, Comslayer, e-desk, Richpanel, Crisp and Intercom 🤝 𝗧𝗲𝗮𝗺 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗧𝗼𝗼𝗹𝘀: Slack, Skype, Discord, WeChat, WhatsApp, Lark, Fulfilment China (Order Management) and Service Point (Supplier communication) 🚚 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 & 𝗙𝘂𝗹𝗳𝗶𝗹𝗹𝗺𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL and Universal Parcel and Global Tracking 🌍 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I use tools like ChatGPT, DeepL, and Google Translate to help me support customers in different languages such as German, Dutch, French, Swedish, Spanish, Italian, Portuguese, Arabic, and Russian. This way I can make sure people from different countries feel understood and respected. ⭐ 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗧𝗼 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲: • Available 24/7 including weekends and holidays • Efficiently manage high-volume Email Support and Live Chat Support • Experienced in Reducing Refunds & Chargebacks • Calm, clear communication, even under pressure • Deep Shopify expertise from Shopify Admin to chargeback handling • Fast turnaround and detailed follow-through • Focused on long-term partnerships and customer trust I don't just support your customers, I help businesses protect their reputation, retain more customers, reduce refunds, and deliver an exceptional customer experience that strengthens long-term brand loyalty. If you're looking for a reliable Shopify Customer Service Representative who can become a valuable part of your team, I'd love to discuss how my Shopify Admin, Email Support, and Live Chat Support experience can support your business. Best Regards, Muhammad Sameer

With over 8 years of hands-on experience working with MSP providers and assisting small to medium-sized businesses for remote IT Support and Technical Support, I am a seasoned remote IT Support Technician dedicated to delivering top-notch services. My expertise spans a wide range of technologies and services, ensuring comprehensive Remote IT support for your IT infrastructure. Key Skills: Cloud Platforms: MS Azure, Office 365, Google Workspace Security: Antivirus Installation/Removal, Network Security, VPN, Sonicwall , WatchGuard/Fortinet , Ubiquiti / Unifi Network Expert Collaboration Tools: Calendly Integrations, Microsoft Intune, Microsoft Office 365, Microsoft Exchange, MS Teams, Zoom Migration Services: Email & Domain Migration Server Management: Windows Server 2008, 2012, 2016, 2019, HyperV, VMware Networking: MikroTik, Ubiquiti Network Setup , TCP/IP Telephony: Xencall/ReadyMode, Voip Engineer , ViCi Dialer, Ring Central, Free PBX Workstation Support: OS Troubleshooting (Windows/Mac), Software / Hardware troubleshooting Printers: Local and Network Printer Issue Resolution , IT Support , Remote IT Support Why Choose Me: I offer extensive expertise in overseeing and safeguarding IT infrastructures, guaranteeing seamless business operations. With a proven history of working closely with Managed Service Providers (MSPs), individuals, and Small and Medium Enterprises (SMEs) as a remote IT support and Network Engineer, I excel in autonomously aiding businesses of varying scales. Helpdesk MSP / Connect Wise and Datto Expert Datto RMM/Backups/Network Autotask Microsoft Azure GSuite administration IT Management Operations Management Systems administration Active directory administration Servers monitoring and administration Email, outlook, powershell server 2008 and server 2012 CW Automate Connectwise Continuum Freshdesk Office 365 Hardware/software installation/troubleshooting (windows) wordpress design/development cpanel administration web administration Powershell Google Apps Group policy Cyber Security Content Writing Social Media Management Avast administration Insightly Trello Wrike Zapier automation Proofpoint Wordpress developer Zorus Cloud Radial BrightGauge MSPBots Sentinel One Ubiquiti / Unifi Expert Sonic Wall Pfsense Office 365 Google Workspace DKIM Email Migration Help Desk / Remote IT Support

Most support stacks don't start out messy; they just grow that way, tool by tool, until nothing talks to each other. I fix that: 16 years, 500+ projects, one connected system across HubSpot, Zendesk, Intercom, and Freshworks. I work with SaaS companies, eCommerce brands, and agencies, with 400+ five-star reviews along the way. I've launched helpdesks that run across multiple brands and regions, and automated the routing and follow-ups so nothing slips through the cracks. Your team spends its time on customers, not configuration. RECENT PROJECTS, AND WHAT CLIENTS SAID ► HubSpot + Intercom implementation for a business launch (78-hour engagement, 2025) Built the connected stack from the ground up: HubSpot, Intercom, and Calendly working as one system. "He was extremely knowledgeable about Intercom, HubSpot, and Calendly and was able to successfully ensure integration between each platform." 5-star review ► AI chatbot build on Intercom (2024) Designed and deployed the client's Intercom AI chatbot. "Zafar is amazing and very talented. He delivers what he says he can. Will continue to work with him." 5-star review ► Zendesk build-out alongside client IT and Operations teams (52-hour engagement, 2023) "Great attention to detail, wonderful response time... integrated with IT and Operations teams seamlessly... a subject matter expert on solutions." 5-star review ► IT helpdesk launch on Freshservice ITSM (167-hour engagement) Designed and launched a complete ITSM setup: ticketing architecture, SLA policies, and incident management. "His expertise in launching new ITSM tools is unparalleled, and he has a proven track record of delivering successful projects." 5-star review WHAT I DO • AI chatbots that handle real conversations: Intercom Fin setup, AI-powered workflows and routing • Zendesk and Freshworks: ticketing architecture, workflows, triggers, SLAs, multi-brand and multi-region setups • HubSpot: Service Hub, lifecycle automation, email sequences, pipelines, full account audits • Platform migrations with data intact - Freshdesk, Freshservice, Zendesk, Intercom, HubSpot • Integrations via API, Zapier, and Make - Shopify, Magento, Klaviyo, Slack, JotForm • Also: HubSpot Marketing & Sales Hub, lead scoring, dashboards & reporting, Zendesk Guide & help center, Zendesk Explore, Zendesk Talk, Freshcaller, live chat & knowledge base, Zoho Desk IN A CLIENT'S WORDS "I know it can feel like trying to find a needle in a haystack on Upwork, but I can tell you Muhammad is one of those rare needles. He's fantastic. He knows Zendesk like the back of his hand. He pays close attention to detail and moves very fast. He made our life easy and had us up and running with Zendesk very quickly." - Nick LET'S TALK Send me your current stack and your biggest bottleneck. I'll reply within a day with exactly what's possible for your setup, and what I'd fix first.

𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐅𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞𝐫 | 𝟭𝟬𝟬% 𝐉𝐨𝐛 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 | 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 (𝐌𝐒-𝟭𝟬𝟮 & 𝐌𝐃-𝟭𝟬𝟮) Need someone who can quickly fix Microsoft 365 issues, provide ongoing support, properly manage your environment, or improve your organization's security? That's exactly what I do. I'm a Microsoft Certified Microsoft 365 Administrator with over 6 years of hands-on experience helping SMBs, MSPs, and growing organizations manage, secure, migrate, and support their Microsoft 365 environments. Whether you are dealing with a Microsoft 365 issue, planning a tenant migration, troubleshooting Outlook, securing user accounts with Microsoft Defender and Conditional Access, or looking for ongoing IT support, I focus on practical solutions that minimize downtime and keep your business running smoothly. My goal is not just to fix today's issue, it's to make sure the same problem doesn't come back tomorrow. 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: 𝟭- 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻: - Microsoft 365 tenant setup and administration - Exchange Online administration - Microsoft 365 migrations - Exchange mailbox migrations - SharePoint Online administration - SharePoint permissions and document libraries - Microsoft Teams deployment and troubleshooting - OneDrive setup and synchronization - Microsoft 365 licensing - User onboarding and offboarding - Entra ID (Azure AD) - Microsoft Intune administration 𝟮- 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: - Multi-Factor Authentication (MFA) - Conditional Access Policies - Microsoft Defender - Endpoint security - Identity and Access Management - Endpoint hardening - Security assessments - Vulnerability remediation - Microsoft security best practices 𝟯- 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿 & 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲: - Windows Server Administration - Active Directory - Group Policy (GPO) - DNS & DHCP - VMware ESXi - File Server management - Backup & Disaster Recovery - Network troubleshooting 𝟰- 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I provide remote IT support for businesses that need a reliable Microsoft 365 expert to resolve technical issues quickly. I regularly help clients with: - Microsoft Outlook issues - Teams calling and meeting problems - Exchange Online mailbox issues - SharePoint access and permission errors - OneDrive sync problems - Microsoft Office troubleshooting - Windows 10 & Windows 11 support - Windows Server 2019, Windows Server 2022, & Windows Server 2025 support - Printer and device setup - Performance optimization (Laptops & Desktops) Why Choose Me: - Quick response and clear communication - Business-focused recommendations - Root-cause troubleshooting, not temporary fixes - Security-first approach - Flexible across time zones Whether you need help with Microsoft 365 Administration, Exchange Online, SharePoint Online, Microsoft Teams, Entra ID, Windows Server, or ongoing IT Support, I would be happy to discuss your requirements and recommend the best solution for your business. Invite me to your job to discuss your specific needs.