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  • $18 hourly
    • 4.9/5
    • (39 jobs)
    With over 8 years of hands-on experience working with MSP providers and assisting small to medium-sized businesses for remote IT Support and Technical Support, I am a seasoned remote IT Support Technician dedicated to delivering top-notch services. My expertise spans a wide range of technologies and services, ensuring comprehensive Remote IT support for your IT infrastructure. Key Skills: Cloud Platforms: MS Azure, Office 365, Google Workspace Security: Antivirus Installation/Removal, Network Security, VPN, Sonicwall , WatchGuard/Fortinet , Ubiquiti / Unifi Network Expert Collaboration Tools: Calendly Integrations, Microsoft Intune, Microsoft Office 365, Microsoft Exchange, MS Teams, Zoom Migration Services: Email & Domain Migration Server Management: Windows Server 2008, 2012, 2016, 2019, HyperV, VMware Networking: MikroTik, Ubiquiti Network Setup , TCP/IP Telephony: Xencall/ReadyMode, Voip Engineer , ViCi Dialer, Ring Central, Free PBX Workstation Support: OS Troubleshooting (Windows/Mac), Software / Hardware troubleshooting Printers: Local and Network Printer Issue Resolution , IT Support , Remote IT Support Why Choose Me: I offer extensive expertise in overseeing and safeguarding IT infrastructures, guaranteeing seamless business operations. With a proven history of working closely with Managed Service Providers (MSPs), individuals, and Small and Medium Enterprises (SMEs) as a remote IT support and Network Engineer, I excel in autonomously aiding businesses of varying scales. Helpdesk MSP / Connect Wise and Datto Expert Datto RMM/Backups/Network Autotask Microsoft Azure GSuite administration IT Management Operations Management Systems administration Active directory administration Servers monitoring and administration Email, outlook, powershell server 2008 and server 2012 CW Automate Connectwise Continuum Freshdesk Office 365 Hardware/software installation/troubleshooting (windows) wordpress design/development cpanel administration web administration Powershell Google Apps Group policy Cyber Security Content Writing Social Media Management Avast administration Insightly Trello Wrike Zapier automation Proofpoint Wordpress developer Zorus Cloud Radial BrightGauge MSPBots Sentinel One Ubiquiti / Unifi Expert Sonic Wall Pfsense Office 365 Google Workspace DKIM Email Migration Help Desk / Remote IT Support
    Featured Skill Helpdesk
    Ubiquiti
    UniFi
    IT Support
    IT Asset Management
    Cybersecurity Management
    Office 365
    Google Workspace Administration
    Customer Service
    Managed Services
    Office & Work Space
    Tech & IT
    Microsoft Windows
    Troubleshooting
    Technical Support
  • $25 hourly
    • 5.0/5
    • (8 jobs)
    Experienced Customer & Technical Support Specialist | eCommerce & SaaS Expert | 5+ Years, 200+ Projects Completed Hi! I’m Aleeza, a dedicated professional with over 5 years in customer and technical support, specializing in eCommerce management and SaaS tools. My commitment is to deliver exceptional quality, clear communication, and reliable solutions to ensure client satisfaction on every project. Core Skills: - Customer & Technical Support: Skilled with platforms like Zendesk, Gorgias, Freshdesk, and Intercom. Experienced in handling complex inquiries, troubleshooting, and technical issue resolution across chat, phone, and email. - eCommerce & Billing Expertise: Proficient in Shopify, WooCommerce, and Amazon, with experience managing product listings, subscription plans, VAT/tax concerns, and billing resolutions. - Blockchain & Crypto Support: Specialized support for blockchain and cryptocurrency, handling inquiries with precision and clear communication. Tools I Use: 💬 Zendesk, 🤖 Gorgias, 📞 Freshdesk, 💬 Intercom, 📇 Zoho 🛍️ Shopify, 📊 Salesforce, 🌐 WordPress, 📈 HubSpot ☁️ Amazon Cloud Services, 🔄 Zapier, 📝 Jira, 📁 Office365 📋 ClickUp, 📧 Outlook, 💻 HTML, 🎨 CSS, ☕ Java, 🌐 Networking, 🔍 SQL I’m here to make your operations smoother, manage customer and technical interactions seamlessly, and drive positive results for your business. Let’s connect and see how I can support your goals!
    Featured Skill Helpdesk
    Customer Experience
    Technical Support
    Zendesk
    Ecommerce Support
    Freshworks CRM
    Freshdesk
    SaaS
    Zoho CRM
    Shopify
    Customer Satisfaction
    Technical Analysis
    Jira
    Customer Support
    Amazon
  • $8 hourly
    • 5.0/5
    • (8 jobs)
    Highly reliable and have 7 years of experience in Administrative tasks, providing customer support services, Admin Support, Social Media handling, Facebook Ads, WordPress, Shopify, and dropshipping. One of my strongest skills is my fast learning skill so I can learn anything easily if the chance is given. I constantly seek ways to improve myself and become better. Customer satisfaction is the ultimate goal. I have excellent communication and time management skills to ensure 100% accuracy and Client Satisfaction. My skills also Include: 1:Data Entry 2: Admin Support 3: LinkedIn Research 4: Customer Support Services 5: PDF file conversion to Word Excel and other extension files. 6: WordPress Data Entry 7: E-Commerce Product listing and uploading 8: Manual Data Typing 9: Google Spreadsheet Once I made a Deal, I never Compromised it on my end. You'll find me a man of word. Looking Forward to Long and friendly Relations. (Sumaira)
    Featured Skill Helpdesk
    Customer Support
    Microsoft Office
    LinkedIn Lead Generation
    Data Labeling
    Data Cleaning
    Email Communication
    File Management
    Data Entry
    Virtual Assistance
    Data Analysis
    Email Etiquette
    LinkedIn Sales Navigator
    Administrative Support
  • $15 hourly
    • 5.0/5
    • (7 jobs)
    I am a Tech/IT Support Engineer with extensive professional experience in the IT support sector. I specialize in resolving issues with computers, laptops, and MacBooks, either through remote access or screen sharing. My expertise includes Windows 10, Windows 11, macOS, and administration of Microsoft Office 365, Microsoft Teams, and Microsoft Outlook. Additionally, I am skilled in managing Google Workspace, Gsuite, Gmail, and Google Business Email. I handle domain and exchange setups, email sending and receiving, email deliverability, spam issues, DNS record setups, and email migrations. My proficiency also extends to OneDrive, Google Drive, and setting up and configuring cold email systems or email marketing solutions. Certified: 🎯 CompTIA A+ 🎯 CompTIA ITF+ 🎯 Cisco Certified Network Associate (CCNA) - Configure or resolve issues with email sending/receiving, deliverability, spam, or junk email problems. Provide IT support for Windows 10, Windows 11, and macOS. - Troubleshoot emails not sending to personal Gmail accounts and emails marked as spam in Gmail. - Set up and manage Microsoft Office 365, Outlook, Teams, Exchange, and OneDrive. - Configure and manage Google Business Email, Gmail, G Suite, or Google Workspace. - Handle email migrations across platforms (e.g., Google Workspace to Office 365, Gmail to Outlook). - Set up or troubleshoot email, webmail, and domains (including GoDaddy, Namecheap, Cloudflare, Squarespace, IONOS, Bluehost, SiteGround, OVH, Shopify, HostGator). - Address email deliverability and DNS record issues (MX, TXT, SPF, DMARC, DKIM, CNAME, A, AAA, SRV). - Remove your email, domain, or IP from blacklists like Spamhaus DB, RAZOR, or SORBS. - Verify your domain with Google Postmaster Tools. - Conduct email warm-up, domain reputation checks, and set up DMARC with a quarantine enforcement policy. - Resolve issues with email cPanel, POP, IMAP, SMTP authentication, two-step verification, and app passwords. - Configure cold email campaigns on platforms like Instantly, SmartLead, Apollo, Klaviyo, Mailchimp, ReachingInbox, Salesblink, and Active Campaign. - Set up a dedicated sending domain and authenticate it on Klaviyo, Hubspot, and Mailchimp. - Troubleshoot website downtime and issues with IP, SSL, and DNS records. 🏆 Strengths: ☑️ Leadership, Time management, Communication, and Teamwork. ☑️ Hardworking & Honest.
    Featured Skill Helpdesk
    IT Support
    System Administration
    CompTIA
    Cloud Computing
    Network Administration
    Office 365
    Hardware Troubleshooting
    Microsoft Office
    Mobile Device Management
    Data Mining
    Data Migration
    Tech & IT
    Technical Project Management
    Technical Support
  • $10 hourly
    • 5.0/5
    • (4 jobs)
    🌟 𝗨𝗻𝗹𝗼𝗰𝗸 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝘄𝗶𝘁𝗵 𝗮 𝗩𝗲𝗿𝘀𝗮𝘁𝗶𝗹𝗲 𝗘𝘅𝗽𝗲𝗿𝘁 𝗶𝗻 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻, 𝗦𝗮𝗹𝗲𝘀, 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴, 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 🌟 Hello! 👋 I'm 𝗠𝘂𝗵𝗮𝗺𝗮𝗱 𝗔𝗯𝗱𝘂𝗹𝗹𝗮𝗵 𝗬, a dynamic and results-oriented professional with over 7 years of experience in driving business growth through expert Lead Generation, Sales, Marketing, Business Development, and Customer Service. I’m here to be the powerhouse behind your success! 💪 𝗪𝗵𝗮𝘁 𝗜 𝗢𝗳𝗳𝗲𝗿: 🎯 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐆𝐞𝐧𝐢𝐮𝐬: I specialize in finding and nurturing high-quality leads that are primed to convert. My tailored strategies ensure that your sales pipeline is always filled with potential clients ready to do business. 📞 𝐓𝐞𝐥𝐞𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐌𝐚𝐞𝐬𝐭𝐫𝐨: Whether it’s making impactful calls or crafting compelling online campaigns, I’ve got the skills to engage your audience. From cold calling to SEO and social media marketing, I create connections that lead to conversions. 🚀 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐏𝐫𝐨: I’m all about growth. I’ll help you identify new opportunities, develop strategies to enter new markets, and optimize your business operations for maximum efficiency and profitability. 🛠️ 𝐒𝐚𝐥𝐞𝐬 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐬𝐭: Turning leads into customers is my forte. I work with you to develop sales strategies that close deals faster and boost your bottom line. 💬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐂𝐡𝐚𝐦𝐩𝐢𝐨𝐧: Exceptional customer service is key to retaining clients. I ensure your customers are not just satisfied, but delighted. Fostering long-term loyalty and repeat business. 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞? ✅ 𝐏𝐫𝐨𝐯𝐞𝐧 𝐒𝐮𝐜𝐜𝐞𝐬𝐬: I have a track record of helping businesses like yours thrive, delivering measurable results that speak for themselves. ✅ 𝐇𝐨𝐥𝐢𝐬𝐭𝐢𝐜 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡: My expertise spans across lead generation, marketing, sales, and customer service, giving you a comprehensive solution to your business needs. ✅ 𝐂𝐥𝐢𝐞𝐧𝐭-𝐂𝐞𝐧𝐭𝐫𝐢𝐜: Your goals are my priority. I’m committed to understanding your unique needs and providing personalized solutions that align with your vision. ✅ 𝐑𝐞𝐬𝐮𝐥𝐭𝐬-𝐃𝐫𝐢𝐯𝐞𝐧: I’m not just about ideas. I’m about action. I focus on delivering tangible results that drive growth and ensure your business reaches its full potential. Let’s work together to take your business to the next level! 🌟 Reach out today, and let’s create a strategy that brings your vision to life.
    Featured Skill Helpdesk
    Telemarketing
    Sales
    Internet Truckstop ITS Dispatch
    Refund Processing
    Ecommerce Order Fulfillment
    Phone Support
    Ecommerce Support
    Shopify
    Inbound Marketing
    Online Chat Support
    Customer Support
    Email Support
    Customer Service
    Customer Support Plugin
  • $15 hourly
    • 5.0/5
    • (4 jobs)
    Hi! I'm Ali, an experienced IT Consultant with 5 years in the field. With a solid background in Client Success Consulting, Quality Assurance (QA), Partnership Management, Operations, and Product Management, I bring a comprehensive skill set to every project. 𝙆𝙚𝙮 𝙍𝙚𝙨𝙪𝙢𝙚 𝙃𝙞𝙜𝙝𝙡𝙞𝙜𝙝𝙩𝙨: 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝘾𝙤𝙣𝙨𝙪𝙡𝙩𝙖𝙣𝙩 - 𝘾𝙡𝙞𝙚𝙣𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩: Successfully managed and supported over 30 major clients, delivering exceptional service and support in both corporate and eCommerce environments. 𝙋𝙖𝙧𝙩𝙣𝙚𝙧𝙨𝙝𝙞𝙥 𝙈𝙖𝙣𝙖𝙜𝙚𝙧 : Led strategic product partnerships for a USA-based software services company. Oversaw all stages from product training and Quality Assurance (QA) to launch and long-term partner success. 𝙌𝘼 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 𝙈𝙖𝙣𝙖𝙜𝙚𝙧: I’ve improved system performance by 20% and reduced downtime by 25% through effective management and process optimization. My experience in the industry has honed my skills in ensuring smooth and efficient operations. 𝙑𝙚𝙣𝙙𝙤𝙧 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩: I excel in managing vendor relationships and optimizing inventory systems. My approach focuses on enhancing efficiency, cutting costs, and maintaining seamless operations. Let’s Connect! I’m excited about the opportunity to contribute to your project and help you achieve your objectives. Feel free to reach out to discuss how my skills and experience align with your needs.
    Featured Skill Helpdesk
    Vendor Management
    Program Management
    QA Testing
    Project Management
    Inventory Management
    Partnership Development
    IT Support
    Customer Relationship Management
    Management Consulting
    Customer Service
  • $5 hourly
    • 5.0/5
    • (3 jobs)
    Are you looking for outstanding customer support? Your search stops here! Let me tell you why having me on your team is a fantastic choice: ✨ Years of Experience: - I've spent over ten years honing my skills in administrative and customer support. - I consistently provide exceptional, efficient, and impactful support. 💡 What I Bring: - I'm good at things like data entry, web research, client care, and E-Commerce support. - Whether it's email, chat, or call support, along with personal assistant tasks, I've got it covered. - You can count on me for hard work, reliability, flexibility, and absolute honesty. - I work independently and keep you updated with regular progress reports. 🛠️ Tools of the Trade: - I'm familiar with tools like Salesforce 🚀, Shopify 🛍️, ZenDesk 🎟️, Intercom 💬, Stripe 💳, Chargify 💼, Microsoft Office Suite 🖥️, and Google Workspace 📝. - I type at a quick 60 words per minute with an accuracy rate of 95%. 🌐 Always Ready: - I'm all set for full-time work, putting in 40+ hours a week, and can adjust to any time zone. Let's team up and create an unbeatable customer support strategy! 🚀
    Featured Skill Helpdesk
    Virtual Assistance
    Technical Support
    Client Management
    Administrative Support
    Executive Support
    Ecommerce Order Fulfillment
    Freight Forwarding
    Order Tracking
    Email Support
    Online Chat Support
    Customer Support
    Email Communication
    Customer Service
  • $50 hourly
    • 4.6/5
    • (52 jobs)
    👋 Greetings! I'm Hafsa Jamshed, your VMware Exsi | Windows Server Administrator | Intune | Azure | Hyper-V | Microsoft Partner | Google Workspace | Microsoft 365 Migration Expert here to assist you 24/7. I am a ☑️ Top-Rated freelancer with over ☑️ 18,600 hours logged and a perfect ☑️ 100% Job Success Score. With 18 years of extensive experience managing and optimizing IT infrastructures, I have worked as a Principal Senior Consultant, Microsoft 365 & Cloud Support Engineer, VMware System Administrator, and more for various Managed Services Providers (MSP) worldwide. 📞 Let’s set up a free 30-minute consultation 💬 to discuss📅 You could hire someone else for a lower rate who takes 5x as long to do the job right. You could also hire me, sit back, relax, and let an expert implement your solution exactly as needed. Please think of me as your cloud solutions Advil. I reliably relieve headaches instead of causing them. 🌟 Why Choose Me? 🔹 Proven Track Record: Successfully migrated hundreds of clients' on-prem emails and data to the cloud (Office 365, Google Workspace, etc.) with a 100% on-time delivery rate. 🔹 Expertise: Extensive experience in Microsoft technologies, VMware, Intune, and Office 365. 🔹 Customer Service: Excellent customer service skills backed by industry certifications. 🌟 Certifications: 1️⃣ Microsoft Azure Infrastructure Solutions 2️⃣ MCSA – Office 365 3️⃣ MCP – Windows 4️⃣ Server Virtualization with Windows Server Hyper-V and Systems Center Specialist 💼 Key Services: 📌Helpdesk /NOC /Tech /IT Support Services (RMM Tools): 🔹 Providing managed IT Services to ensure continuous monitoring and proactive management 🔹 Offering 24/7 support to quickly address any issues that arise 🔹 Pulseway, Datto RMM (CenterStage), Ninja One RMM, Splashtop Business, Screen Connect, Labtech, LogMeIn, LogMeIn Rescue, Team Viewer, Any Desk etc. 🔹 Jira, Autotask, ConnectWise, etc. 📌 Microsoft Windows Server Support Services: 🔹 Windows Servers (2k-2k25), SBS (2k3-2k11) & Essentials Servers (2k12-2k22 Installation, Configurations & administrations, etc. 🔹Domain Controller Migration from Old Windows Server Versions (2003, 2008, 2012, 2016) to New Windows Server (2019, 2022, 2025) with FSMO Roles, Group Policies, and File Services, maintaining the same NTFS and Sharing Policies, etc. 🔹Active Directory (AD), AD Sites, Trust, DNS, Group Policies, DHCP, Print Services, Roaming Profiles, Redirected Folders, File Services, SSL Certificates, IIS, WSUS, etc. 🔹Remote Desktop Services (RDS), Terminal Services, Routing and Remote Access (RRAS) VPN (PPTP, L2TP, SSTP), etc. 🔹Failover Cluster, Load Balancing (LB), etc. 📌 Modern Workspace Services (M365 & Google Workspace): 🔹 Emails and Data Migration from Google Workspace (G-Suite) to M365 & Vice Versa, On-premises Exchange Servers, Hosted Exchange, etc. 🔹Migrate mailboxes to Office 365 using the following Microsoft methods: Cutover, IMAP, Hybrid Migration, PST Migration, and Migration using third-party tools like Bititan (Migration Wiz), etc. Single Sign-on (SSO) Configurations, MFA Authentications, Conditional Access, etc. 🔹 Setting up One Drive for Business, SharePoint Online in Office 365, Creating Team Sites, Communication Sites, Library and Lists with SharePoint Online, Managing permissions in SharePoint Online, etc. 🔹 SharePoint Team Site creation with Document Library and Data Migration from On-Premises Network Shares or SharePoint Server, etc. 🔹 Setting up Microsoft Teams, Phone Systems, etc. 🔹 Configure DNS records, such as MX, SPF, DKIM, and DMARC, for improved email deliverability, etc. 📌 Microsoft Exchange Server Support Services: 🔹 Exchange Server (2k3-2k19) deployment & administrations etc. 🔹 HA & DAG Configurations, CAS Arrays, Mailbox Migrations, Hybrid deployment with Office 365, etc. 🔹 3rd Party Spam Filters: Spamhero, MessageLabs and Smtp2go, etc. configurations & administration. 📌 Cloud Support Services (Azure, AWS): 🔹 Directory Synchronization using Azure AD Connect, Entra ID, SSO with On-Premises Windows Servers, etc. 🔹 Azure Resource groups, Virtual Networks, Storage and Virtual Machines configurations, Monitoring, etc. 🔹 Entra ID integration with 3rd party tools like Yubikey, DUO Security, LastPass, etc. 📌 Virtualization Supports Services (Hypver-V, VMware Exsi): 🔹 Microsoft Hyper-V (2k8- 2k22), High Availability (HA) with Failover Clustering & Load Balancing, etc. 🔹Private Cloud & Public Cloud. 🔹VMware Hypervisor Exsi (5.5-7.03), vSphere, vCenter (5.5-7.03), vMotion, etc. 📌 Desktop Support Services: 🔹Windows (XP,7,8,8.1,10, &11) Office 365 apps, Office (2k3-2022), Outlook, Malware Byte, ESET AV, Webroot, Bitdefender, etc 🕒 Always On Duty: If allowed to work with you and your team, consider your infrastructure managed 24/7. Your success is my priority.
    Featured Skill Helpdesk
    Domain Migration
    Cloud Migration
    Microsoft Intune
    System Administration
    Google Workspace
    Microsoft Endpoint Manager
    VMware ESX Server
    Windows Administration
    Microsoft Active Directory
    Office 365
    Windows Server
    VMware vSphere
    Microsoft Azure
    Microsoft Exchange Server
  • $15 hourly
    • 4.7/5
    • (208 jobs)
    I am professional freelancer since last 9 years. I am expert in Linkedin Lead Generation, Research work and providing customer support services. I am very active in communication and always respond back in 5 minutes or less. Clients satisfaction is my only goal to achieve always. This is the reason that I am Top Rated on upwork. I am 24/7 available on Skype and upwork chat. I am looking for long term working relationships on Upwork.
    Featured Skill Helpdesk
    Adobe Photoshop
    Data Mining
    Microsoft Excel
    Zendesk
  • $11 hourly
    • 4.8/5
    • (174 jobs)
    I have a Master's in Administration with a concentration in Information Resource Management. I have an extensive background in the field of Administrative Support. I worked heavily with customers and computers on a daily basis. Research, writing and computer skills are a must in which I consider myself to be proficient in. If the work needs to be done fast and efficiently I'm the person for the job. I am responsible, time efficient, and give every job 100%. One of my strongest skills is my fast learning skill so I can learn anything easily if chance is given. I constantly seek ways to improve myself and become better. Customer satisfaction is the ultimate goal. I am working with QQ Solutions since last 3 years.
    Featured Skill Helpdesk
    Adobe Photoshop
    Data Mining
    Microsoft Excel
    Market Research
  • $8 hourly
    • 4.9/5
    • (134 jobs)
    I am a freelancer working in professional environment in office. I provide quality service in the field of admin support (research and data entry). I am fluent in English (second language) (spoken, read, and written) and proficient in Microsoft Office Applications, with multiple hours a week available to work on assignments. I always aim to go above and beyond my set duties to ensure the best protocols are in place to allow the organization to function as efficiently as possible. I can assure you that your project will get the professional attention that it deserves. I am working with Quick Quality Solutions since last 5 years.
    Featured Skill Helpdesk
    Customer Support
    Data Mining
    Word Processing
    Microsoft Excel
  • $3 hourly
    • 4.9/5
    • (6 jobs)
    🌟 Your Next Email & Chat Support Pro Starts Here 🌟 As a dedicated Email and Chat Support Specialist with over 4 years of professional experience, I bring a proven track record of delivering exceptional customer service across the eCommerce, SaaS, and hospitality sectors. I specialize in managing customer inquiries with empathy, precision, and professionalism, ensuring customer satisfaction and long-term retention. Whether you need someone to handle high-volume inboxes, provide timely live chat responses, resolve complaints, or manage post-sale communication, I’m here to represent your brand with excellence. 🔹 What I Offer: Prompt, polite, and problem-solving communication 24/7 availability with flexible working hours Expertise in customer retention and complaint resolution Fluent English with a strong written tone (formal, friendly, or brand-customized) Attention to detail with a calm and positive attitude 🔹 Tools I Use Daily: Zendesk Freshdesk Help Scout Zoho CRM Shopify (customer support & order tracking) Outlook, Gmail Slack, Zoom, Skype 🔹 Key Experience: Shopify Brand (INKFLOW): Delivered responsive email support for order inquiries, refunds, chargebacks, and shipping concerns. Peps Wall: Provided live chat assistance, managed scheduling for installations, and maintained high customer satisfaction. Airbnb Guest Support: Supported guests via email/chat, handled real-time escalations, and coordinated services for smooth guest experiences. 🔹 Why Work With Me? I value your brand’s voice and your customers’ time. I work independently, meet deadlines, and always go the extra mile to ensure your clients feel heard and supported. Let’s work together to create seamless, positive customer experiences—one message at a time. Kind regards Abdul Waheed
    Featured Skill Helpdesk
    ChatGPT
    Social Media Chatbot
    Property Management
    Alternative Dispute Resolution
    Ticketing System
    Shopify
    Customer Satisfaction
    Order Fulfillment
    Amazon Plugin
    Customer Support
    Help Scout
    Online Chat Support
    Email Support
    Zendesk
  • $16 hourly
    • 5.0/5
    • (11 jobs)
    System Administration | L1/L2/L3 Support | Azure/O365 Administration | EUC | Service Desk | ITSM | Alert & Monitoring | SSMS | SSRS | ServiceNow | Intercom | Zoho | Zendesk ⚙️ Technical Support Experience With over 5 years of experience in technical support and customer support, I have honed my skills in providing top-notch help desk support and IT support. My roles and responsibilities Includes (but not been limited to): 🗣 Customer Communication: Consistently engaging with both internal and external customers to ensure their success and satisfaction. Actively following up with clients to resolve issues and provide updates via ☎️ phone, 📤 email, and 💬 chat. 🛠 Technical Troubleshooting: Extensive experience in technical troubleshooting of IIS, Linux, Oracle, Azure infrastructure, Windows services, scheduled tasks, internal applications, and other server-related problems. 🗄 SQL Query Writing: Regularly writing SQL queries to resolve application issues within the database. 🧑🏼‍💻 Collaboration: Working closely with Development and Operations teams to identify gaps and implement solutions that drive improvements in reliability, performance, and availability. 📢 Process Communication: Assisting with the communication of process changes, enhancements, and modifications to ensure all stakeholders are informed and aligned. ✅ Technical Issue Resolution: Guiding the resolution of technical issues by identifying root causes, resolving issues, and implementing long-term solutions. ❗️ High-Priority Support: Managing high-priority support tickets to ensure smooth business operations and address urgent issues promptly. ⛔️ Incident Management: Handling incident management to ensure that incidents are resolved efficiently and effectively to minimize impact on business operations. With over 2 years of hands-on experience in Microsoft Azure, I specialize in delivering scalable cloud solutions tailored to enhance operational efficiency and business agility. 🔴🔴🔴 As a Microsoft Certified Azure professional 🏆 I hold following certifications 🔴🔴🔴 🏅 AZ - 900 Microsoft Azure Fundamentals 🏅 DP - 900 Azure Data Fundamentals 🏅 SC - 900 Microsoft Security Fundamentals I bring expertise in cloud architecture, data platform solutions, and security compliance within the Azure ecosystem. My comprehensive skills in MS Azure include: 🔷 Azure Cloud Solutions: Designing and deploying scalable Azure architectures optimized for performance and cost-efficiency. 🔷 Data Platform Expertise: Implementing robust data solutions using Azure Data Services to unlock actionable insights and drive business growth. 🔷 Security and Compliance: Ensuring secure and compliant Azure environments using industry standards and best practices. 🔷 Disaster Recovery (DR): Designing and implementing disaster recovery strategies to minimize downtime and ensure business continuity. 🔷 Application Monitoring & Troubleshooting: Proactively monitoring Azure applications to optimize performance and resolve issues promptly. 🔷 Infrastructure as Code (IAC) Services: Automating Azure infrastructure deployment and management for increased efficiency and consistency. 🔷 Backup and Recovery: Implementing reliable backup solutions and recovery strategies to safeguard critical data and applications. 🔷 Alert and Monitoring: Creating time and event sensitive alert along with suitable workflow automation to mitigate the chance of a potential downtime. I am dedicated to delivering high-quality solutions that align with your business objectives, leveraging my technical proficiency and strategic insights in Azure technologies. 🎓 Education I hold a Bachelor's degree in Computer Sciences, which has provided me with a solid foundation in technical knowledge and problem-solving skills. 💡 Why Choose Me? I am dedicated to providing exceptional technical support and ensuring customer satisfaction. My strong technical background, combined with my Microsoft certifications and extensive experience in customer service, make me a valuable asset to any team. I am committed to continuous improvement and delivering high-quality solutions to meet the needs of my clients. Whether you need remote support, client support, technical assistance or want to transform your cloud strategy into success with Microsoft Azure. I am here to help 🤝 🙂
    Featured Skill Helpdesk
    Administrative Support
    Online Chat Support
    Product Support
    Email Support
    IT Support
    WordPress Development
    Microsoft Azure Administration
    Microsoft SQL Server Administration
    ServiceNow
    Microsoft IIS
    Azure DevOps
    Customer Support
    End User Technical Support
    Technical Support
  • $35 hourly
    • 5.0/5
    • (23 jobs)
    ⭐️⭐️⭐️⭐️⭐️ ”Ahmed was delivering on time and was proactive. He raised concerns and suggested improvements along the way. We will work with him in the future. Strong recommendation (Linux and cloud systems engineer)” ⭐️⭐️⭐️⭐️⭐️ “Irsal helped me out very quickly and professionally. His communication was fantastic, and he knows his stuff. I won't hesitate to hire him again in the future (Linux)” ⭐️⭐️⭐️⭐️⭐️ “Ahmed's leadership in migrating Jira from on-prem to the cloud was marked by his comprehensive knowledge of the platform. He ensured a smooth transition and provided our team with in-depth training on the Atlassian stack. His expertise extends to all aspects of Jira administration, including project configurations, workflows, custom fields, and plugins like ScriptRunner and EazyBI. As a systems and cloud engineer, he also has a deep understanding of Jira's underlying infrastructure, including servers and databases. He recommended some security measures in Jira and our infrastructure as well. He was proactive and timely communicative. If you want to hire someone who needs their Atlassian stack setup like Jira, Confluence, and BitBucket and who can take care of your systems, let Ahmed take care of it. Overall, it was a nice experience working with him, and will definitely work in the future (Jira)” 🏆 Top rated plus with 6850+ hours of achievements ✅ 😊 8+ happy customers and still going on 👨‍💻 Professional solutions engineer with experience in Systems Engineering, Atlassian Administration, Zapier integration, and Security consultation I’m an experienced solutions engineer who helps my clients succeed by translating business needs into technical solutions. With 7+ years of experience, I have worked on several projects, from implementing data analysis tools to rolling out ITIL practices. Here are a few highlights of projects I have completed. 📊 Implementation of Qlik Sense Server/Enterprise for significant clients such as PEPSI Pakistan and, Colgate-Palmolive Pakistan, ADNoc UAE, delivering end-to-end solutions that enhance data analytics. 💻 Development of a Virtual Desktop POC using Azure Virtual Desktop, facilitating a smooth transition to modern workspace solutions. 🔄 Standardization of workflows for 40+ engineering teams in Jira, improving project management across diverse initiatives. ⚙️ Operationalization of Adaxes and scrum process automation, streamlining team collaboration. 🤖 Automation of incident management processes through Zapier integrations, enhancing efficiency across teams. 🛠️ Service management portal setup using ITIL practices for various departments, promoting effective service delivery in Jira Service Management. 🔒 Vulnerability policy definition and implementation using tools like Qualys, ManageEngine Endpoint Central (ManageEngine Desktop Central), and Jamf. ☁️ AWS cost management and IAM configuration, optimizing cloud resource utilization. 🐧 Linux administration across various distributions (Ubuntu, Redhat, CentOS, Fedora), ensuring robust server performance 🔐 Google Workspace management for secure user access, including 1Password rollout for enhanced security. 🌐Jira migration from OnPrem to Cloud Apart from the rollout of these projects, I have several skills in cybersecurity, DevOps practices, documentation, knowledge base, Ansible playbooks, SailPoint administration, and Zscaler administration. VPN infrastructure, EndPoint security, Citrix Administration, Active Directory, Microsoft EntraID (aka Azure directory) administration, solutions architect, Databases (PostgreSQL, MySQL), Azure applications, and Okta administrator. I am dedicated to ensuring you achieve your goals and would love to discuss how I can support your projects. Let’s connect and explore how we can work together to create impactful solutions for your business!
    Featured Skill Helpdesk
    Automated Workflow
    IT Service Management
    System Administration
    Project Workflows
    Scrum
    Agile Project Management
    Atlassian Confluence
    Cloud Engineering
    Vulnerability Assessment
    Jira
    System Security
    ITIL
    Cybersecurity Management
    Linux System Administration
  • $50 hourly
    • 4.7/5
    • (79 jobs)
    My objective is to find challenging jobs where I can utilize my specialities. My strongest skills are data entry, Customer support, Virtual Assistant and web research. I've taken college classes on Excel and the Microsoft Office Suite. I'm a very hard and fast worker. I'm reliable, Self taught, Self Micromanaged, Problem Solver, detail oriented, Self Starter and self-motivated. I take every job seriously and give each job 110%. ------------------------------------------------------------------------------------------------------------- If you have a lot of data you want to be scrapped from the list of URL's, then you have the right guy. I can easily handle large amount of data collected and input into MS Excel sheet for your use. I have worked for the clients on Upwork and they are happy that their work was in good hands. ------------------------------------------------------------------------------------------------------------- If you have a lot of products you want to upload on Shopify on time with 110% correction and accuracy, with their tags, description and images. Then you have the right guy. I can easily manage Shopify products upload without any errors. I am a fast learner and learn to do the work fast and accurate way. I have worked for the clients on Upwork and they are happy that their work was in good hands. So what are you thinking for, HIRE ME FAST to get work done in a great way with 110% perfection.
    Featured Skill Helpdesk
    Email Support
    Online Chat Support
    Zoho Platform
    WordPress Installation
    Shopify
    Wrike
    Eventbrite
    Data Mining
    Customer Support
    Zoho Projects
    Data Entry
    Microsoft Word
    Microsoft Excel
  • $35 hourly
    • 0.0/5
    • (0 jobs)
    I am an experienced ORACLE APEX & PLSQL DEVELOPER with over 5 years of expertise in Oracle FORMS 6i, REPORTS 6i, and APEX Application development. As a Lead DEVELOPER at BSS92, I specialize in SQL, PL/SQL, and Oracle APEX (versions 19.2 to 23.2), with a solid understanding of Oracle 10g to 21c RDBMS. Proficient in responsive web techniques, HTML5, CSS3, and JavaScript, I elevate user experiences within applications. Notably, I attained the Oracle APEX Cloud Developer Certified Professional designation in 2023, highlighting my proficiency in cloud-based Oracle APEX development and unwavering commitment to achieving outstanding outcomes.
    Featured Skill Helpdesk
    Oracle APEX
    SQL
    Oracle Forms
    Customer Relationship Management
    Oracle Reports
    Database Programming
    Microsoft Office
    CorelDRAW
    Tech & IT
  • $18 hourly
    • 5.0/5
    • (11 jobs)
    🌟🌟100% Job Success 🌟🌟13,500+ Upwork hrs. 🌟🌟 All 5 Stars Reviews 🌟🌟 TOP RATED PLUS 🌟🌟I can offer you the following and much more: - Property Management - Project Management - Leasing - HR - Audio/Video Calls (Inbound/Outbound) - Reporting - Order management - Customer Support - Email Support I take pride in providing excellent support with a minimum supervision: - Proficient in Vonage, Ring Central, Asana, Showmojo, Tenant Turner, Hubspot, Zoiper, Rent Manager, CRM, FreshDesk, Helpscout, Slack, FreshCaller, FreshConnect, Dialpad and all other MS Softwares plus Google Docs 10+ years with US based clients. Excellent communication skills, time management, self starter, combined with the ability to deliver exceptional tasks. With fluency in English, I am keen for details and focused on delivering exceptional work. Confident communicator, very enthusiastic about my work, enjoy working with people and building long-lasting professional relations and loyalty. My passion is about creating organizational success and bettering client reputation in an effective way.
    Featured Skill Helpdesk
    Client Management
    Property & Equipment Lease
    Google Docs
    DocuSign
    Jotform
    Decision Making
    Customer Satisfaction
    Active Listening
    Communication Skills
    Help Scout
    Freshdesk
  • $10 hourly
    • 4.9/5
    • (33 jobs)
    I have 7 plus years of experience in Customer Services, Virtual Assistance, and Operations Management. 👨‍💻 I have provided excellent services to clients worldwide, that includes Live Chat Support, Email Support, Ticket, and Phone Support. Throughout my experience, I have developed a sense of skills in converting negative situations into positive ones by remaining calm and positive and by showing empathy and understanding toward customers. Also, I have great time management skills and I have the ability to handle pressure. I also provide a wide range of Administrative tasks which includes: ✔ Order Processing, ✔ Handling PayPal and Klarna disputes, ✔Internet Research, and ✔ Social Media Handling. Customer Services Software that I have used: ✔ Zendesk, ✔Zoho Mail, ✔ Gorgias, ✔ Tawk.to, ✔ LiveChatInc, ✔ Intercom, ✔Comm100 ✔Gmail, ✔Big Commerce. Tools and Internal communication software: ✔ Slack, ✔Skype, ✔ Shopify, ✔ Alibaba, Google Docs, ✔ Excel, Google Spreadsheet. I am eager to learn about products and services in order to deliver the best possible customer service. Feel free to contact me as I am fully available for a quick call, let's start building a long-term relationship.
    Featured Skill Helpdesk
    Client Management
    Ecommerce Support
    Administrative Support
    Executive Support
    Ecommerce Order Fulfillment
    Freight Forwarding
    Phone Support
    Order Tracking
    Email Support
    Online Chat Support
    Customer Service
    Customer Support
    Email Communication
  • $7 hourly
    • 5.0/5
    • (3 jobs)
    HIPPA Certified and Experienced medical biller/AR and coder with over 10 years of experience in multiple specialties. Proven experience with reducing insurance and patient AR by 70% and strong follow up skills with insurance on claims processing/follow-up. I pride myself on having strong attention to detail and finding efficient ways to get a job done on time and correctly. Experience in the following specialties: • Orthopedic • Primary Care • Pulmonology • Internal Medicine • chiropractic • Anesthesia • Mental Health and Psychology Testing Experience with the following EMR/EHR software and billing websites: • EClinicalWorks (eCW) • Care Cloud • Ipatient Care • Centricity/Athena • Epic • ModMed (dermatology) • Therapy Notes • Allscripts • Availity • Navinet • Payspan • Payerpath • Collaborate MD • Experian Experience with the following insurances: • Anthem BCBS • Aetna and Aetna Better Health (VA) • Medical Mutual • Medicaid (CT and VA) • Medicare • Cigna • United Healthcare • Tricare • Humana • Most Medicare Secondary/Supplemental Plans • Christian based sharing plans • Optima (commercial and Medicaid) • Virginia Premier • Harvard Pilgrim Experience with the following: • Posting charges • Insurance eligibility and benefit verification • Obtaining prior authorizations • Patient statements and collection procedures • Posting insurance and patient payments/EFT's • Explaining charges and EOB's to patients • Insurance claims follow up • Creating billing manuals • Bank and account reconciliations •. Coordinating front desk duties (answering phones, scheduling, checking-in, training, etc) • Setting up Care Credit and Alphaeon for patient payments States I worked with are •CA •IL •MO •NY •FL •NJ •NC •OH and more Please send me a message to see how I can help reduce your patient and insurance AR and better your billing practices!
    Featured Skill Helpdesk
    Virtual Assistance
    Insurance Claim Submission
    EMR Data Entry
    Scheduling
    Customer Service
    HIPAA
    General Transcription
    Electronic Medical Record
    ICD Coding
    Medical Mastermind Medical Billing Services
    Medical Billing & Coding
    Software
    Medical Records Software
    Data Entry
  • $10 hourly
    • 5.0/5
    • (29 jobs)
    Are you looking for a reliable IT specialist to keep your systems running smoothly? With 15 years of experience in IT technical support, I specialize in troubleshooting and maintaining: ✅ Servers & Networks – Installation, configuration, and troubleshooting of Windows Server, network devices, and firewalls. ✅ Systems & Hardware – Expertise in desktops, laptops, printers, and peripheral devices. ✅ CCTV & Security Systems – Setup, maintenance, and remote monitoring solutions. ✅ Time Attendance Systems – Installation, integration, and troubleshooting. ✅ Email & Communication – Email configuration, security, and troubleshooting for business communications. I am dedicated to providing fast, efficient, and professional IT support to ensure your business runs smoothly. Let's work together to solve your IT challenges! 📩 Contact me today to discuss your needs.
    Featured Skill Helpdesk
    Desktop & Laptop Support
    Computer Maintenance
    Computer Skills
    System Monitoring
    Microsoft Outlook
    IT Support
    System Administration
    Desktop Support
    Ticketing System
    Microsoft Windows
    Technical Support
    Incident Management
    Email Support
    Troubleshooting
  • $5 hourly
    • 4.8/5
    • (3 jobs)
    Medical billing and Account Receiveable Representative. Can teleconservation with insurance reps for resolving the claims of complexed nature. Also having the MS-Office expertise. Can provide the insurance documentation according to the requirements of insurance.
    Featured Skill Helpdesk
    Data Entry
    Revenue Management
    Medical Billing & Coding
    Payment Processing
  • $6 hourly
    • 5.0/5
    • (12 jobs)
    IT Engineer / System Engineer RMM Remote Monitoring & Management, (Pulse-way &N-Able) Ticketing (Hubshpot & Repairshopr) Hardware & Software troubleshooting, Technical Support Network Printer Office 365 Google WorkSpace Documentation Desktop Utility Software/ Applications, Windows support, Systems Administration, Email Support Phone Support Chat Support Bachelor of Engineering in Computer System Engineering. I am a highly IT Technologist & Google | Microsoft| HUAWEI Certified And I am self-motivated, goal-oriented, and a work-dedicated person. Some of my strengths are Reliability and Perseverance, I always make sure that I am always available for the job and make sure to complete it. I worked with national and international clients UAE/ PARIS/USA / Australia / Switzerland and more
    Featured Skill Helpdesk
    Remote Management Software
    Computer Network
    Printer
    Remote IT Management
    Data Entry
    Customer Service
    Email Support
    Ticketing System
    Desktop Support
    Hardware Troubleshooting
    IT Support
    Microsoft Windows
    Microsoft Active Directory
  • $22 hourly
    • 4.8/5
    • (2 jobs)
    Versatile and technically proficient IT professional with over 9 years of experience encompassing System Administration including solid hands-on in Red hat, CentOS Linux administration in heterogeneous environments, IT Support, and Network Operations Center (NOC) Engineering. Maintaining robust IT infrastructures, providing exceptional technical support, and ensuring network stability. Demonstrates a strong ability to manage multiple projects, quickly adapt to new technologies, and lead cross-functional teams in high-pressure environments. Excels in proactive system monitoring, rapid incident resolution, and delivering user-centric solutions that enhance system reliability and performance. Eager to bring a track record of success and a commitment to operational excellence to a dynamic team.
    Featured Skill Helpdesk
    Data Entry
    IT Support
    Technical Support
    Email Support
    End User Technical Support
    System Configuration
    Desktop Support
    Squid
    Network Administration
    Email Communication
    Linux System Administration
    Customer Support
    System Administration
  • $30 hourly
    • 5.0/5
    • (26 jobs)
    🏆 Top rated plus talent on Upwork ✅ Delivered various Jira Software and Jira Service Management Projects ✅ Delivered 50+ projects delivered on other Platforms and Upwork ✅ Atlassian ACP-620 certified ✅ Delivered Customer Support, IT Onboarding, Idea Management and HR & Staffing solutions on Jira ✅ Digital transformation projects for various clients using Jira With over 4 years of experience managing Jira and other Atlassian products for a diverse client base, I can help you with anything related to Atlassian Jira/Jira Service Management, Confluence or Opsgenie Key highlights on Jira 1. Delivered a SAAS helpdesk for a Digital Telco. 2. Have delivered various Change Management, Release Management, Help Desk and Incident Management solutions on Jira 3. Delivered various project management projects and helped teams optimize their existing Jira suite. 3. ACP-620 certified: Have built and delivered numerous Jira Software solutions to agile teams working globally 4. Banking on my ITIL experience and knowledge, I have helped implement highly efficient service desks for teams globally on Jira Service Management
    Featured Skill Helpdesk
    Process Optimization
    Scrum
    IT Service Management
    Help Desk Software
    Automation
    Agile Project Management
    ITIL
    Jira
    Atlassian Confluence
  • $10 hourly
    • 5.0/5
    • (1 job)
    ✅ 5+ Years of Experience ✅ 500+ Projects Delivered to Private clients ✅ Install and Configure 200+ OS On Hetzner Dedicated ✅ Email Support, Discard, Jira Ticket System ✅Window Server, Linux Server, Troubleshooting ✅ CCNA, CCNP, FortiGate Firewall, ASA Firewall As a seasoned Network and Support Engineer with over 5 years of dedicated experience, I've been integral to the success of numerous enterprises, both large and small. My proficiency extends across a spectrum of networking technologies, including LAN/WAN configurations, routing protocols, and security implementations. From optimizing network performance to troubleshooting complex issues, I've consistently ensured seamless operations for my clients. Having collaborated with a diverse range of businesses, from multinational corporations to ambitious startups, I've honed my skills in providing comprehensive network solutions tailored to each client's unique requirements. Whether it's deploying robust infrastructure for Fortune 100 companies or implementing scalable network architectures for emerging ventures, I bring a wealth of expertise to every project. In my extensive career, I've had the privilege of working with renowned brands such as Cisco, Amazon, and Google, as well as innovative startups like TechCo and DataSphere. With a portfolio boasting successful deployments across various industries, including finance, healthcare, and e-commerce, I've earned a reputation for delivering results that exceed expectations. My commitment to excellence is unwavering, demonstrated by my track record of meeting deadlines without compromise. I understand the critical importance of uptime and reliability in today's interconnected world, and I strive to uphold these standards in every undertaking. Whether you require seamless network integration, proactive maintenance services, or strategic guidance to navigate evolving technological landscapes, I offer the expertise and dedication necessary to drive your project forward. Let's connect to explore how I can empower your business with tailored network solutions designed for success!
    Featured Skill Helpdesk
    FortiGate Firewall
    Microsoft Azure
    VMWare
    VirtualBox
    Windows Server
    Network Administration
    Cisco Certified Network Professional
    Cisco Certified Network Associate
  • $5 hourly
    • 5.0/5
    • (5 jobs)
    Hi there! I’m Muhammad Shehzad- Your dedicated, detail-oriented, and highly experienced Customer Support Representative with a 100% Job Success Score and over 5 years of proven success in managing full-cycle support services. Are you struggling with delayed responses, missed inquiries, or negative customer experiences across your online store or social media channels? You're not alone — and that’s exactly where I step in. As a Customer Support Specialist for eCommerce, I help brands deliver smooth, efficient, and personalized support across Live Chat, Email, Phone, and Social Media. Using platforms like Gorgias, Shopify, and leading helpdesk tools, I focus on customer retention, accurate order handling, and converting conversations into loyal customers. ✅ What I Solve — Client Pain Points + My Solutions 🔴 “Our response time is slow, and we keep missing chats or messages.” 🟢 My Solution: → I offer real-time Online Chat Support with 99% first-response efficiency using Gorgias, Zendesk, or LiveChat. I handle high-volume chat queues while keeping response quality top-tier. 🔴 “Our customer complaints are rising. We're losing repeat business.” 🟢 My Solution: → With a strong grasp of Customer Retention, I go beyond scripted responses. I resolve issues empathetically, track behavior through CRMs, and implement proactive support tactics that build loyalty. 🔴 “Our Shopify orders get delayed or confused — it’s hurting our reputation.” 🟢 My Solution: → I manage end-to-end Ecommerce Order Fulfillment: tracking orders, processing returns, and resolving disputes swiftly using Shopify, Gorgias, and email support systems. 🔴 “We're flooded with social media DMs, comments, and support requests.” 🟢 My Solution: → I handle Social Media Replies across platforms like Facebook, Instagram, and TikTok—engaging, converting, and de-escalating concerns professionally, while protecting your brand voice. 🔴 “We need someone who can generate leads and support sales—not just reply.” 🟢 My Solution: → I handle Inbound Inquiries via chat/email/phone, pre-qualify leads, and contribute to Sales Support using persuasive but natural communication. My focus: turning interest into purchases. 💡 Industry-Specific Experience eCommerce Stores (Apparel, Beauty, Home Goods, Subscription Boxes) BPO & Call Centers (Inbound support, escalation handling) Social Media Brands & Influencer Shops Startups needing full-cycle customer care from scratch ⚙️ Tools & Platforms I Work With Gorgias, Zendesk, HelpDesk, Freshdesk Shopify, WooCommerce, BigCommerce LiveChat, Tawk.to, Crisp, Intercom.Salesforce,Herocare Facebook Business Inbox, Instagram, TikTok DM Management CRM: Kommo, HubSpot, Trello, Slack 🎯 Why Hire Me? ✔ 100% Job Success Score on Upwork ✔ Fluent in empathetic, upsell-friendly communication ✔ Available for part-time, full-time, or weekend shifts ✔ Highly organized, tech-savvy, and solutions-driven ✔ Ability to build a customer support process from scratch ✨ Let's Grow Your Business — One Happy Customer at a Time If you're seeking a dedicated, experienced, and multi-platform support specialist who can streamline your processes, boost retention, and deliver real results — let’s talk.
    Featured Skill Helpdesk
    Ecommerce Order Fulfillment
    Lead Generation
    Social Media Replies
    Social Media Engagement
    Sales
    Inbound Inquiry
    Customer Retention
    Shopify
    Ecommerce Support
    Customer Support
    Phone Support
    Email Support
    Gorgias
    Online Chat Support
  • $15 hourly
    • 4.6/5
    • (13 jobs)
    Highly Reliable and have 7 years of experience in Linkedin Lead Generation, Research work, providing customer support services, deep Web scraping and email Hunting, Admin Support, Social Media handling, Facebook Adds, WordPress, Shopify, and dropshipping. One of my strongest skills is my fast learning skill so I can learn anything easily if chance is given. I constantly seek ways to improve myself and become better. Customer satisfaction is the ultimate goal. My skills also Include 1: Data Entry 2: Data Management 3: Admin Support 4: Customer Support Services 5: PDF file conversion to Word Excel and other extension files. 6: Web research quality and speed are My First Priority. 9. Contact and Email Finding 10. LinkedIn Research 11. Real Estate Lead Research 12. Database Building 13. WordPress Data Entry 14. E-Commerce Product listing and uploading 15. Manual Data Typing 16. Google Spreadsheet 17. C-Level Executives/Presidents/Managers/Contact Email Research Some Tools, ✔ Uplead ✔Apollo.io ✔ Rocket Reach ✔ Seamless.Ai ✔ Zerobounce ✔ Clear bit ✔ Crunchbase LinkedIn Sales Navigator ✔ Email Hunter ✔ Snov.io ✔ Email Finder ✔ SalesQl ✔ Leapleader Tools For Email Verification: Clearout, Email List Verify, ZeroBounce, NeverBounce, MailerCheck Once I made a Deal, I never Compromise it on my end. You'll find me a man of word. I am looking forward to Long and friendly Relations.
    Featured Skill Helpdesk
    LinkedIn Sales Navigator
    Shopify Development
    Shopify Dropshipping
    Amazon FBA
    Email Etiquette
    Data Analytics & Visualization Software
    Data Analysis
    Graphic Design
    Social Media Ad Campaign
    Administrative Support
    Virtual Assistance
    File Management
    Email Communication
    Data Entry
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