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Umair I.

Multan, Pakistan

$4/hr
5.0
2 jobs

Greetings, I'm Umair Iftikhar, a Shopify & eCommerce Customer Support Specialist with 5+ years of experience helping eCommerce brands deliver exceptional customer support that increases customer satisfaction, strengthens brand loyalty, and improves retention. If you are looking for someone who can professionally manage your customer support while allowing you to focus on growing your business, you are in the right place. I specialize in supporting Shopify stores, eCommerce brands, and dropshipping businesses by delivering fast, accurate, and customer focused support through email, live chat, and leading helpdesk platforms. From answering customer inquiries and managing orders to resolving refunds, returns, shipping issues, and payment disputes, I ensure every interaction reflects your brand with professionalism, empathy, and attention to detail. Over the past five years, I have helped businesses streamline their support operations using Shopify Admin and industry leading helpdesk platforms. My experience includes order management, shipment tracking, refunds, exchanges, cancellations, chargeback handling, PayPal and Stripe dispute resolution, customer account management, and CRM administration. I don't believe customer support is just about answering tickets. Every conversation is an opportunity to build trust, protect your brand reputation, and create loyal customers who return to your store. To improve efficiency, I work with well-structured SOPs, reusable macros, response templates, FAQs, Help Center articles, and knowledge base documentation. I also monitor key performance metrics such as First Response Time (FRT), Resolution Time, Customer Satisfaction (CSAT), and ticket trends to help businesses deliver faster, more consistent support. What I Can Help You With ✔ Email Customer Support ✔ Live Chat Support ✔ Shopify Store Administration ✔ Order Processing, Tracking & Modifications ✔ Refunds, Returns, Exchanges & Cancellations ✔ Shipping Delay Resolution ✔ Product & Order Inquiries ✔ Customer Account Management ✔ Discount Codes & Subscription Management ✔ Supplier Communication & Order Fulfillment Coordination ✔ PayPal & Stripe Dispute Resolution ✔ Chargeback Management ✔ CRM & Helpdesk Management ✔ Administrative Support ✔ Data Entry & Documentation ✔ After-Sales Customer Support Social Media Customer Support ✔ Facebook & Messenger ✔ Instagram ✔ TikTok ✔ Meta Business Suite ✔ Comment Moderation ✔ Customer Reviews & Message Management Tools & Platforms Helpdesk & CRM: Zendesk • Gorgias • Freshdesk • Help Scout • Zoho Desk • Zoho CRM • Re • Trengo • Richpanel • Shopify Inbox • Tidio • eDesk eCommerce: Shopify • WooCommerce • PayPal • Stripe Communication: Gmail • Outlook • Slack • Microsoft Teams • Zoom • Google Meet • Discord • Skype • WhatsApp • WeChat Order Management: Linnworks • Fulfillment China • Service Point Shipping: USPS • UPS • DHL • FedEx • 17Track • YunExpress • PostNL • 24Track Productivity: Microsoft Excel • Google Sheets • Google Docs • Microsoft Office • Google Drive • Dropbox • OneDrive Multilingual Customer Support I use ChatGPT Plus and DeepL to communicate professionally with customers in multiple languages, helping businesses provide clear and natural support to international customers. Why Work With Me? ✔ 5+ Years of Shopify & eCommerce Customer Support Experience ✔ Professional & Customer-Focused Communication ✔ Strong Shopify & Helpdesk Expertise ✔ Reliable, Organized & Detail-Oriented ✔ Fast Response Times ✔ Dedicated to Customer Satisfaction and Long-Term Business Growth I am committed to delivering customer support that not only solves problems but also strengthens your brand, builds customer trust, and creates a positive shopping experience. Let's work together to provide the exceptional customer service your customers deserve. Best Regards, Umair Iftikhar

  • Customer Service
  • Online Chat Support
  • Customer Satisfaction
  • Customer Support
  • Email Support
  • Order Tracking
  • Email Etiquette
  • Order Management
  • Order Entry
  • Order Fulfillment
  • Order Processing
  • Ecommerce Order Fulfillment
  • Shopify Dropshipping
  • Shipping & Order Fulfillment Software
  • Tracking Number
  • Crisp
  • Shopify
  • Customer Care
  • Customer Experience
  • Customer Retention
Ghulam R.

Multan, Pakistan

$3/hr
5.0
6 jobs

👋 𝗛𝗲𝗹𝗹𝗼! Thank you for taking a moment to visit my profile. Behind every successful eCommerce store, there’s one thing that truly makes the difference 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲. In eCommerce, great products attract customers but 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 is what builds trust and long-term loyalty. I work as an 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗥𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲, helping online brands manage customer communication with 𝗰𝗹𝗮𝗿𝗶𝘁𝘆, 𝘀𝗽𝗲𝗲𝗱, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗶𝘀𝗺 within the past 4 years +. 🎯 With a background in 𝗖𝗼𝗺𝗽𝘂𝘁𝗲𝗿 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 and a 𝗠𝗮𝘀𝘁𝗲𝗿’𝘀 𝗶𝗻 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲, along with hands-on experience supporting a 𝗡𝗲𝘁𝗵𝗲𝗿𝗹𝗮𝗻𝗱𝘀-𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗺𝗲𝗻’𝘀 𝗳𝗮𝘀𝗵𝗶𝗼𝗻 𝗯𝗿𝗮𝗻𝗱, I understand both the technical workflow and the customer journey in online businesses. 💼 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼: 📩 𝗛𝗮𝗻𝗱𝗹𝗲 𝗲𝗺𝗮𝗶𝗹 & 𝗹𝗶𝘃𝗲 𝗰𝗵𝗮𝘁 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 with fast and professional responses 🚚 𝗔𝘀𝘀𝗶𝘀𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 with order tracking, shipping updates, and delivery issues 🔄 𝗠𝗮𝗻𝗮𝗴𝗲 𝗿𝗲𝘁𝘂𝗿𝗻𝘀, 𝗿𝗲𝗳𝘂𝗻𝗱𝘀, and exchanges smoothly 💬 𝗥𝗲𝘀𝗼𝗹𝘃𝗲 𝗰𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀 in a calm and solution-focused way 🛍️ 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 to support customer decisions ⚡ 𝗛𝗼𝘄 𝗜 𝘄𝗼𝗿𝗸: I focus on delivering 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗼𝘃𝗲𝗿 𝗾𝘂𝗮𝗻𝘁𝗶𝘁𝘆 every interaction is handled with: ✔️ 𝗖𝗹𝗲𝗮𝗿 & 𝗳𝗿𝗶𝗲𝗻𝗱𝗹𝘆 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 ✔️ 𝗤𝘂𝗶𝗰𝗸 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝘁𝗶𝗺𝗲 ✔️ 𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝘁𝗼 𝗱𝗲𝘁𝗮𝗶𝗹 ✔️ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗳𝗶𝗿𝘀𝘁 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 🚀 𝗪𝗵𝘆 𝗵𝗶𝗿𝗲 𝗺𝗲? Because I don’t just answer messages, I help create a 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗯𝗿𝗮𝗻𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲. ✨ Turn customer issues into satisfaction ✨ Improve response quality and speed ✨ Build trust and long-term loyalty ✨ Support your business growth 💬 𝗟𝗲𝘁’𝘀 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿! If you’re looking for 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲, 𝗳𝗮𝘀𝘁, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, I’m here to help your brand grow 📈 Best Regards, Ghulam Rabbani :)

  • Customer Service
  • Online Chat Support
  • Customer Support
  • Email Communication
  • Email Support
  • Customer Care
  • Shopify
  • Help Scout
  • Zendesk
  • Freshdesk
  • Ecommerce
  • Ecommerce Support
  • Helpdesk
  • Gorgias
  • Discord
  • Slack
  • Communication Etiquette
  • Zoho CRM
  • Live Chat Software
  • Ticketing System
Amna Q.

Multan, Pakistan

$4/hr
5.0
2 jobs

𝗚𝗿𝗲𝗲𝘁𝗶𝗻𝗴𝘀 & 𝗪𝗲𝗹𝗰𝗼𝗺𝗲! I specialize in 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, helping 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗯𝗿𝗮𝗻𝗱𝘀 manage customer inquiries, order updates, refunds, shipping issues, returns, and chargebacks while delivering a seamless customer experience that builds trust, increases customer satisfaction, and strengthens your brand. With over 𝟰+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 in customer support, I help Shopify and eCommerce businesses provide 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻-𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁. My goal is simple: make your operations smoother while ensuring every customer feels heard, valued, and well supported. 🛒 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘄𝗶𝘁𝗵: ✔ Customer Inquiries & Account Management ✔ Order Processing & Fulfillment ✔ Order Tracking & Shipping Updates ✔ Refunds, Returns & Exchanges ✔ Chargeback & Dispute Resolution ✔ PayPal & Klarna Disputes ✔ Subscription Management ✔ Product Inquiries & After-Sales Support ✔ Supplier & Vendor Communication 📧 𝗘𝗺𝗮𝗶𝗹 & 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I provide 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, 𝗳𝗿𝗶𝗲𝗻𝗱𝗹𝘆, 𝗮𝗻𝗱 𝗲𝗺𝗽𝗮𝘁𝗵𝗲𝘁𝗶𝗰 support across email and live chat. I've worked with 𝗥𝗲:𝗮𝗺𝗮𝘇𝗲, 𝗭𝗲𝗻𝗱𝗲𝘀𝗸, 𝗚𝗼𝗿𝗴𝗶𝗮𝘀, 𝗙𝗿𝗲𝘀𝗵𝗱𝗲𝘀𝗸, 𝗛𝗲𝗹𝗽 𝗦𝗰𝗼𝘂𝘁, 𝗭𝗼𝗵𝗼 𝗖𝗥𝗠, 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗜𝗻𝗯𝗼𝘅, 𝗢𝘂𝘁𝗹𝗼𝗼𝗸, and 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲. 🛠 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 & 𝗧𝗼𝗼𝗹𝘀 𝗖𝗥𝗠 & 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 • Re:amaze • Zendesk • Gorgias • Freshdesk • Help Scout • Zoho CRM 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 • Shopify • Shopify Inbox 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 • Outlook • Slack • Google Workspace • DeepL 🌟 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 ✔ 𝟰+ 𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 ✔ Extensive experience with 𝗥𝗲:𝗮𝗺𝗮𝘇𝗲 & 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 ✔ Strong written communication ✔ Fast response times ✔ Detail-oriented & organized ✔ Calm under pressure ✔ Reliable, proactive, and a quick learner ⏰ 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 ✔ Available for 𝗯𝗼𝘁𝗵 𝘀𝗵𝗼𝗿𝘁-𝘁𝗲𝗿𝗺 𝗮𝗻𝗱 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 ✔ Flexible with different time zones ✔ Ready to become a dependable extension of your team 🤝 𝗟𝗲𝘁’𝘀 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿 If you're looking for someone who genuinely cares about your customers and your business, I'd love to help. Feel free to reach out, I'm always happy to discuss how I can support your business. Best Regards, Amna Qaiser

  • Customer Service
  • Online Chat Support
  • Customer Satisfaction
  • Customer Support
  • Email Support
  • Order Tracking
  • Social Customer Service
  • Shopify
  • Gorgias
  • Zendesk
  • Data Entry
  • Product Listings
  • Slack
  • Ecommerce Order Fulfillment
  • Custom Ecommerce Store
  • Ecommerce Support
  • Shipping & Order Fulfillment Software
  • Customer Retention
  • Order Management
  • Customer Relationship Management
Abdul W.

Multan, Pakistan

$4/hr
4.9
33 jobs

Hi :) Thank you so much for taking the time to visit my profile. Your interest is greatly appreciated! I help Shopify store owners reduce refunds, prevent chargebacks and deliver fast, professional customer support. • Over 4 year of experience in customer service with stong focus on customer satistfaction. I have more than 4 years of experience in customer support, where I’ve helped e-commerce businesses manage their live chat and email support efficiently. I always try to keep things simple and smooth for both the business and its customers by providing fast, accurate, and friendly assistance. 🟢 I help 𝘀𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress free by handling customer emails, shipping delays, and refunds using clear, 𝘀𝗼𝗽 𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that reduce 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀. 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗜𝗘𝗦 𝗜’𝗩𝗘 𝗦𝗨𝗣𝗣𝗢𝗥𝗧𝗘𝗗: • Fashion • Beauty • Skincare • Fitness • Luxury Brands • Healthcare • Dropshipping Stores • High-Ticket Shopify Brands • DTC eCommerce Stores • Supplement or health brands ► 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 can do: • Email support and Chat support • Shopify Store Support • Handling order-related issues through Shopify (e.g, cancellation , return , exchnage ) • Order processing, tracking, and modifications • Refunds, cancellations, and Order Drafting • Updating customer details (addresses, e-mails, contacts) • Creating discount codes and managing subscriptions • Supplier communication for seamless order fulfillment • Managing customer support inbox • Answering questions about products and services • High -volume email communication • Handling chargebacks , Paypal and Klarna Dispute management 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠 𝗧𝗼𝗼𝗹𝘀 : ♦ Zendesk ♦ Freshdesk ♦ Re-amaze ♦ Gorgious ♦ Helpscout ♦ Zoho CRM ♦ Outlook ♦ Shopify Inbox ♦ Private Email and etc. ✅ What I Can Do for Your Shopify Store: 📧 Email Support (High Volume Handling) 🛒 Shopify Order Management & Fulfillment 🔁 Refunds, Returns & Exchange Processing 🚚 Shipping & Delivery Issue Resolution 💬 Customer Complaint & Dispute Handling ♦ Facebook and Instagram business pages ♦ KNOWLEDGE OF THESE PLATFORMS: ♦ Shopify (eCommerce platform) ♦Slack/ Discord/ Skype/ Clickup / WhatsApp (Communication channel) ♦ DeepL (For translation) Managing Facebook pages: moderating comments, hiding negatives, and replying to DMs. I am available for both short-term and long-term projects, and I take pride in delivering high-quality work with speed and accuracy. So you can feel confident that your work is in safe and reliable hands. 💪🔍 For the time I assist you with your business needs, I am 100% invested in you and your goals. 💡💪 Best Regards, Abdul Waheed

  • Customer Service
  • Online Chat Support
  • Customer Satisfaction
  • Customer Support
  • Email Support
  • Order Tracking
  • Data Entry
  • Social Media Management
  • Shopify
  • Ecommerce Order Fulfillment
  • Shipping & Order Fulfillment Software
  • Gorgias
  • Freshdesk
  • Zendesk
  • Customer Retention
  • Customer Relationship Management
  • Order Processing
  • Order Management
  • Custom Ecommerce Store
  • Ecommerce Support
Muhammad Shahid M.

Multan, Pakistan

$3/hr
5.0
4 jobs

🟢 Hi! Running a Shopify store means more than fulfilling orders, it means delivering an experience that keeps customers coming back. I help Shopify and eCommerce store owners turn everyday customer interactions into opportunities to build trust, strengthen brand reputation, and increase customer loyalty. With 4+ years of experience supporting Shopify and eCommerce brands, I work as an extension of your team, delivering professional, solution-focused customer support while you stay focused on growing your business. From answering pre-purchase questions to resolving post-purchase concerns, I ensure every customer receives the same level of care and professionalism that you would provide yourself. 🚀 Shopify & eCommerce Services ✔ Customer Service & Customer Support ✔ Email Support & Live Chat Support ✔ Order Processing, Tracking & Order Management ✔ Refunds, Returns, Exchanges & Cancellations ✔ Chargeback Assistance & Dispute Documentation ✔ Subscriptions Management ✔ Shopify Draft Orders & Discount Management ✔ Customer Account Updates ✔ Shipping Delays & Delivery Resolution ✔ Supplier Communication & Fulfillment Coordination ✔ Trustpilot Review Management ✔ Social Media Customer Support 📈 How I Add Value To Your Business Instead of simply replying to tickets, I help businesses: • Reduce customer response times • Improve customer satisfaction • Resolve issues before they become chargebacks • Protect brand reputation • Increase customer retention • Deliver consistent support using SOPs and workflows • Handle high-volume email and live chat queues efficiently 🛠️ Platforms & Tools 🛍️ eCommerce: Shopify, WooCommerce 💬 Support Platforms: Gorgias, Zendesk, Gmail, Freshdesk, Help Scout, Reamaze, Trengo, Zoho CRM, Richpanel, eDesk, Comslayer, Intercom & Crisp 👥 Collaboration: Slack, Discord, WhatsApp, Skype, Lark & WeChat 🚛 Shipping: USPS, UPS, DHL, FedEx, 17Track, Parcel Panel, YunExpress & PostNL ⭐ Why Clients Choose Me ✔ Flexible Availability Across Different Time Zones ✔ 5+ Years of Shopify & eCommerce Experience ✔ Strong Shopify Admin Knowledge ✔ High-Volume Email & Live Chat Experience ✔ Professional & Empathetic Communication ✔ Calm Under Pressure ✔ Detail-Oriented & Solution-Focused ✔ Reliable Long-Term Team Member 🌍 Global Customer Support Supporting customers worldwide requires more than translation, It requires clear, natural communication. I use ChatGPT and DeepL to assist customers in multiple languages while maintaining your brand's tone, improving customer satisfaction, and creating a consistent support experience across international markets. I don't simply answer customer emails. I represent your brand, solve problems before they escalate, protect customer relationships, and create experiences that encourage customers to buy from you again. If you're looking for someone who will care about your customers as much as you do, I'd love to become a valuable part of your team.

  • Customer Service
  • Online Chat Support
  • Customer Satisfaction
  • Customer Support
  • Email Support
  • Order Tracking
  • Social Customer Service
  • Shopify
  • Live Chat Software
  • Gorgias
  • Shopify Dropshipping
  • Customer Care
  • Gmail
  • Customer Experience Research
  • Freshdesk
  • Customer Experience
  • Order Management
  • Ecommerce Support
  • Customer Relationship Management
  • Customer Satisfaction Research
Mateen M.

Multan, Pakistan

$4/hr
5.0
12 jobs

I appreciate you taking a moment to review my profile! 🛒 Running an eCommerce business is challenging enough — you shouldn't have to spend hours dealing with customer emails, refunds, and order issues. That's where I can help. I’m a full-time Customer Service Representative with over 5 years of experience supporting eCommerce brands, particularly those built on Shopify. I specialize in delivering fast, friendly, and accurate support via email and live chat, ensuring every customer receives a timely, helpful, and empathetic response. ✅ Shopify eCommerce Support – My Core Responsibilities: • Responding to customer inquiries via email and chat • Answering product-related questions • Communicating with suppliers for order issues (e.g., delivery delays, damaged items, replacements, refunds) • Tracking orders and updating customers • Handling returns and refunds professionally • Managing disputes and chargebacks via PayPal, Klarna, Chargeflow, etc. 🛍️ Shopify Store Management: • Order tracking, processing, and fulfillment • Order cancellation and refunds • Modifying customer details (address, email, etc.) • Creating and managing discount codes • Communicating with suppliers for order updates • Handling chargebacks and disputes efficiently 📲 Social Media Support: • Managing Facebook Pages: replying to messages, moderating comments, and hiding negative feedback • Responding to inquiries across Instagram, TikTok, and Meta platforms 💻 Tools & Platforms I Use: • HelpScout • Gorgias • Gmail • Freshdesk • Zendesk • Outlook • PrivateMail • Re:amaze • Proton Mail • ManyChat • Facebook Pages • Instagram • Google Sheets 🛒 Brands I've Supported: ► Vivora – Fashion brand (Shopify): Email & social media support ► Inpaq-Stockholm – Women’s dresses (Shopify): Email & social media support ► Nutral Life – Supplement products (Shopify): Email support & social media support ► Zeria – Supplement products (Shopify): Email support ► PawfectBuddies – Pet products (Shopify): Email & social media support ► Wonder Paws – Dog products (Shopify): Email & social media messaging support ► U.S.-Based Client – Delivered real-time live chat support through Facebook Messenger. ► Boutique Lemoine Paris – Fashion eCommerce Store: Email Support ► Fashion Viva store – eCommerce Fashion Brand: Email & social media messaging support ► Mexico-Based Brand – Live Chat Support & Social Media Handling 🌐 Multilingual Support: I’ve supported customers in various languages including ( German, Dutch, Finnish, Swedish, Italian, French, Greek, and Australian English, using ChatGPT, Google Translate, and DeepL Translator). 🙌 Why Clients Choose Me: • 24/7 availability—including weekends and holidays • Calm, clear, and professional communication—even under pressure • Deep Shopify expertise with full-spectrum support • Fast response times with attention to detail • Long-term mindset focused on loyalty and customer retention I don’t just resolve issues—I represent your brand’s voice with professionalism, empathy, and consistency. Every customer interaction is a chance to build trust, inspire loyalty, and turn one-time buyers into lifelong fans. 😌 Ready to elevate your customer experience? Let’s connect! I’d love the opportunity to support your brand and grow together. Thank you for your time—I look forward to working with you! Best regards, Mateen

  • Customer Service
  • Online Chat Support
  • Customer Satisfaction
  • Customer Support
  • Email Support
  • Order Tracking
  • Social Customer Service
  • Ecommerce Support
  • Shopify
  • Gorgias
  • Communications
  • Discord
  • Zendesk
  • Order Fulfillment
  • Product Listings
  • Customer Relationship Management
  • Custom Ecommerce Store
  • Ecommerce Order Fulfillment
  • Social Media Management
  • Helpdesk

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Cost to hire a Customer Service Representative

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