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Rating is 4.6 out of 5.
4.6/5
based on 678 client reviews
  • $35 hourly

    • 4.9/5
    • (17 jobs)
    "Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie Hello there! My name is Erick. I am a passionate IT professional since 2010 with experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies). I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada and Australia. Qualification Highlights: Datto Certified Practitioner in RMM Datto Certified Practitioner in Autotask PSA Datto Certified Deployment Specialist in Continuity Datto Certified Deployment Specialist in RMM Datto Certified Practitioner in Networking ConnectWise Manage 101 User Connectwise Automate 101 User Connectwise Control 101 User IT Glue Certified Professional: User Level 1 Threatlocker Ringfencing CyberHero CompTIA A+ ITIL V3 Certified Lean Six Sigma Yellow Belt Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - Datto AutoTask PSA - Halo PSA - Connectwise Manage - Syncro MSP - Atera MSP - Jira - RepairShopR - Freshdesk - Zoho Desk - Zendesk - ServiceNow - Siebel / Dellserv RMM: - Syncro MSP - Atera MSP - NinjaOne RMM - Datto RMM - Connectwise Screenconnect - Solarwinds RMM - LogMeIn Central Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - BOMGAR - TeamViewer - Solarwinds N-Able MSP Anywhere KB Management System: - IT Glue - Hudu - Service Now KB - Jira Confluence - Atera KB - Syncro KB Phone System: 3DUC 3CX SASBOSS ACCESS4 Password Manager: Password Boss Bitwarden NordPass Keeper Bitwarden Lastpass 1Password MDM: O365 Admin Microsoft Azure AD Microsoft Entra Microsoft Intune Windows 365 CIPP Email Data Backup: Dropsuite Datto Backupify Acronis Cyber Protect Clous Backup N-AbleCive Data Protection Veeam Backup for O365 Avanan Email Security Service: Cofence Mail Protector Proofpoint GraphUs Ironscales Cydef Mailguard MDR/EDR/XDR platform: Todyl EDR Datto EDR Rocket Cyber SAAS alerts Huntress Augmentt Cloud Controlled Networking: Cisco Meraki Microsoft Intune Privatise VPN Tailscale Backup Solutions: - Acronis Cloud Backup - Veeam - FABS Backup - N-Able Backup Console - Carbonite - Box / Dropbox - OneDrive - Shadow Protect - Nakivo Backup AV, Firewall, and anti-spam: -Threatlocker - Autoelevate - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream Database Servers: - Microsoft SQL Server 2019 - Microsoft SQL Server 2008 My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall - Password Manager administration - MFA administration
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Server Administration
    Managed Services
    Network Engineering
    macOS
    System Administration
    IT Management
    Mac OS X Administration
    Remote IT Management
    IT Support
    Helpdesk
    Customer Support
    Desktop Support
    Technical Support
    Phone Support
    Email Support
  • $25 hourly

    • 4.9/5
    • (62 jobs)
    "As an experienced IT professional with over 6 years of hands-on experience working with Managed Service Providers (MSPs), I specialize in optimizing IT operations using ConnectWise Automate (LabTech) and NinjaOne RMM. I have a deep understanding of both platforms and can help streamline your workflows, enhance system monitoring, and automate routine IT tasks for greater efficiency. Key Skills and Expertise: ConnectWise Automate (LabTech): Custom script development to automate tasks and improve operational efficiency. Configuration of monitor sets and alerts for proactive system monitoring. Integration with other PSA tools, ensuring a seamless flow of information between systems. Support for device management, patch management, and client monitoring. NinjaOne RMM: Setup and Configuration: Deploy NinjaOne agents and configure policies to suit your environment. Automation & Workflow: Automate software deployments, patch management, and system monitoring to reduce manual workload. Custom Scripting: Write scripts for automating routine tasks, enhancing speed and consistency in IT management. System Monitoring & Alerts: Create custom alerting systems for real-time monitoring, ensuring rapid response to issues. Why Choose Me? With a strong background in MSP environments, I am dedicated to improving operational workflows, reducing downtime, and delivering cost-effective IT solutions. I offer tailored approaches that integrate CW Automate and NinjaOne RMM into your existing infrastructure, ensuring that both platforms work together seamlessly. Let me help you automate repetitive tasks, monitor your systems in real-time, and optimize your IT operations to ensure greater productivity and efficiency."
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Microsoft Hyper-V Server
    Hardware Troubleshooting
    Automated Monitoring
    Backup Administration
    ConnectWise Automate
    Helpdesk
    System Administration
    Microsoft Active Directory
    Microsoft Windows PowerShell
    DHCP
    System Monitoring
    Microsoft Azure
    Windows Server
  • $25 hourly

    • 3.9/5
    • (29 jobs)
    𝙉𝙚𝙚𝙙 𝙖 𝙋𝙍𝙊 𝙩𝙝𝙖𝙩 𝙘𝙖𝙣 𝙝𝙞𝙩 𝙩𝙝𝙚 𝙜𝙧𝙤𝙪𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜? 🚚 A+ eCommerce Experience 👩‍💻 Operations & Customer Engagement 📦 Shipping & Order Fulfillment | Shopify See how I can help you scale ⤵️ 💎 𝙚𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 I'll ensure smooth operations, from shipping to returns and growth, and drive customer satisfaction and business success. ✦ Shipping and Fulfillment ✦ Returns and Refunds ✦ Scaling and Growth 💎 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙀𝙉𝙂𝘼𝙂𝙀𝙈𝙀𝙉𝙏 Exceptional customer engagement, from service to marketing, builds loyalty and trust. ✦ Customer Service ✦ Reviews Management ✦ Social Media Moderation ✦ Customer Retention ⚙️ 𝙏𝙊𝙊𝙇𝙎/ 𝘼𝙋𝙋𝙎 𝙄 𝙐𝙎𝙀 𝙏𝙊 𝙎𝘾𝘼𝙇𝙀 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎𝙀𝙎 ⚙️ ✦ Filevine Law Case Software ✦ Tettra ✦ Zendesk ✦ Shopify ✦ Gorgias ✦ ReAmaze ✦ Intercom ✦ Freshdesk ✦ Shipfusion ✦ Jira ✦ Asana ✦ ShipStation ✦ ShippingEasy, ShipHero ✦ Slack ✦ Zoom ✦ MS Office - Excel, Word, Powerpoint ✦ GSuite - Docs, Sheets, Slides, Forms ✦ Instagram, Whatsapp, Facebook Management ✦ Live Chat, WhatsApp, Printful, Gmail, Front ✦ 3PL, MachShip, Optima WS ✦ Recharge, Fulfil ✦ Stamped If you're sold and think we're a good fit. 📧 Send me your 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙯𝙚𝙙 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 and fill me in.. Laters! Ellen
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Customer Service
    Third-Party Logistics
    Gorgias
    Technical Support
    Customer Support
    Store Management
    Virtual Assistance
    Dropshipping
    Shopify
    Ecommerce
    Email Support
    Social Media Management
    Freshdesk
    Zendesk
    Ecommerce Support
  • $20 hourly

    • 5.0/5
    • (8 jobs)
    I'm a senior customer service professional, with more than 12 years of working experience as a customer and technical support supervisor and manager. I am dependable and detail-oriented, I excel at completing projects within time and budget constraints. I am a highly motivated, confident and dedicated individual. ✅ Bilingual English and Arabic. ✅ 9 years of proven experience. ✅ 100% commitment to deadlines. ✅ Using most of the known software in the field, such as Intercom and zendesk. ✅ Communication on the go. ✅ Experience with urgent jobs. ✅ Willingness to sign NDAs. I'm Specialize at: ✓ Zendesk ✓ Intercom ✓ Zopim ✓ LiveChat ✓ Stripe ✓ Payrix ✓ Nuclino ✓ Slack ✓ Google business tools.
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Stripe
    Slack
    Helpdesk
    Product Knowledge
    Customer Service
    Customer Support
    Email Communication
    Intercom
    Online Chat Support
    English
    Phone Support
  • $40 hourly

    • 4.8/5
    • (20 jobs)
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Technical Support
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • $14 hourly

    • 4.9/5
    • (29 jobs)
    With my 9 years of experience in the field of Freelancing, equipped with excellent skills in Customer Service, Product Outsourcing, Social Media Marketing, Email Handling, Purchasing, Selling, Order Fulfillment, Product Research, Lead Generation, Data Entry, and other Administrative tasks, hence, I know that I can provide quality services to the client. Had experience in using Freshdesk, Shopify, Mailchimp, QuickBase, Amazon Seller Central, eBay, Zendesk, Magento, Alibaba, madeinchina.com, Asana, Oberlo, Reamaze, Helpscout, Dropified, Aliexpress, Etsy, Dropbox, Front App, CommerceHQ, Trello, Google Docs, Sellbright, Freshworks, Channel Advisor, Walmart, Suredone, tawk.to, and Woocommerce.
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Administrative Support
    Order Fulfillment
    Administrate
    Order Processing
    Helpdesk
    Social Media Website
    Customer Service
    Lead Generation
    Data Entry
  • $45 hourly

    • 4.1/5
    • (5 jobs)
    I am a seasoned and results-driven Microsoft 365 Admin, dedicated to optimizing your Microsoft 365 experience, with a particular focus on the intricacies of Exchange Online. I take pride in my ability to enhance digital workspaces, ensuring efficient communication and collaboration for businesses like yours. 🔧 Why Entrust Your Microsoft 365 Journey to Me? ✅ Exchange Online Expertise: My specialization lies in the dynamic realm of Exchange Online. From orchestrating seamless mailbox configurations to guaranteeing the smooth flow of emails, I possess a deep understanding of Exchange Online's architecture and capabilities. ✅ Comprehensive Microsoft 365 Mastery: As an Admin 365, my proficiency extends beyond Exchange Online. I am adept at harnessing the full spectrum of Microsoft 365 tools, creating an integrated environment that fosters productivity and operational excellence. ✅ Proactive Problem Resolution: Anticipating challenges and preemptively addressing them is my forte. By taking a proactive approach, I ensure that potential issues are identified and resolved before they impact your digital workspace. 🚀 What Distinguishes My Services: 📈 Optimized Email Infrastructure: Elevate your communication game by allowing me to fine-tune your Exchange Online setup. From configuring mailboxes to implementing advanced features, I'll optimize your email infrastructure for maximum efficiency and reliability. 🌐 Seamless Collaboration Solutions: Unleash the true potential of teamwork with my expertise in configuring Microsoft 365 collaboration tools. Whether it's Ondrive for document management or Teams for virtual meetings, I tailor solutions that promote seamless collaboration within your organization. 🔐 Security-Driven Approach: Your data's security is non-negotiable. I implement robust security measures, ensuring that your sensitive information is shielded from potential threats. Rest easy, knowing your digital assets are in safe hands. 💬 Let's Embark on This Digital Transformation Journey! Ready to revolutionize your Microsoft 365 experience? I'm eager to discuss how my skills can be tailored to meet the unique needs of your organization. Drop me a message, and let's commence this transformative journey toward a more efficient, secure, and collaborative digital workspace.
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Cloud Migration
    VMware Administration
    Ticketing System
    Helpdesk
    Microsoft Outlook
    Technical Support
    Domain Migration
    Microsoft Exchange Online
    Security Management
    Windows Server
  • $40 hourly

    • 4.8/5
    • (111 jobs)
    🏆 Top-Rated Freelancer on Upwork ✔ 13 years of experience in the customer support industry ✔ Fluent in English, Spanish, and French ❤️ Passionate about delivering top-notch service ⏰ Known for timely and efficient resolution of client issues 📈 Proven record of improving customer satisfaction rates 🤝 Built successful long-term relationships with clients 🏁 Reliable and dedicated, always going the extra mile for project success Seeking a Trusted Partner for Customer Support? When it comes to customer support, choosing a provider that acts as a true partner is vital. As a committed partner, I am dedicated to helping my clients succeed by delivering exceptional service and continuous improvement. I work closely with clients to understand their needs and develop custom support solutions that drive their business forward. Don't settle for just another vendor; let's schedule a quick call and see how I can help your business thrive.
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Customer Service
    Technical Support
    English to Haitian Creole Translation
    Hospitality & Tourism
    HTML5
    Incident Management
    Zendesk
    Microsoft Office
    Email Etiquette
    US English Dialect
    Client Management
    Customer Relationship Management
    Customer Retention Strategy
    Customer Acquisition
  • $55 hourly

    • 4.7/5
    • (20 jobs)
    *** TOP RATED PLUS | EXPERT-VETTED *** Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Professional Summary - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence. Software Proficiencies - Remote Monitoring and Management (RMM) Platforms: Ninja RMM, ConnectWise Automate, SolarWinds RMM, Atera - Customer Relationship Management (CRM) Platforms: Salesforce, HubSpot, Zoho CRM, Freshdesk - Remote Support Tools: TeamViewer, AnyDesk, Splashtop, LogMeIn, Remote Desktop Protocol (RDP) - Messaging and Communication Tools: Microsoft Teams, Slack, Zoom, Google Meet, Cisco Webex - Ticketing Systems: Zendesk, Jira Service Management (formerly Jira Service Desk), Freshservice, ServiceNow, Spiceworks - Cloud Storage Services: Dropbox, Google Drive, Microsoft OneDrive, SharePoint, Box Single Sign-On (SSO) Services: Azure AD, Okta, JumpCloud, OneLogin, Ping Identity - Security Tools: Threat Locker, Bitdefender, Sophos, Symantec Endpoint Protection, Trend Micro, BitLocker - Collaboration Tools: Microsoft 365, Slack, Google Workspace, Zoom, Asana - Project Management Tools: Monday.com, Trello, Asana, Jira, Basecamp - Knowledge Base and Documentation Tools: Confluence, Notion, Microsoft SharePoint, Google Docs, Evernote - Networking Tools: Wireshark, Cisco Packet Tracer, SolarWinds Network Performance Monitor, Angry IP Scanner - Virtualization Platforms: VMware vSphere, Microsoft Hyper-V, Oracle VM VirtualBox, Citrix Hypervisor - File Transfer Tools: FileZilla, WinSCP, Bitvise SSH Client, Cyberduck, FTP Voyager - Scripting and Automation Tools: PowerShell, Python, Bash - Endpoint Management Tools: Microsoft Intune, VMware Workspace ONE, ManageEngine Desktop Central, Symantec Endpoint Management, Ivanti Endpoint Manager - Database Management Tools: MySQL Workbench, SQL Server Management Studio (SSMS), Oracle SQL Developer, PostgreSQL, MongoDB Compass
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Technical Support
    Online Chat Support
    Email Support
  • $65 hourly

    • 5.0/5
    • (6 jobs)
    I'm a Microsoft certified professional with 20+ years of experience working with for-profit and non-profit businesses and their unique technologies. I have a willingness to learn new technology and enjoy helping others to succeed. Strengths include: • HIPAA, CARF, PCI-DSS and other various regulations • Point-of-Sale (Hardware and Software) • Document Management (Hardware and Software) • Customer Relationship Management (CRM) • Medical/Practice Management (Software) • Hardware/Software Troubleshooting and Support (Helpdesk) • Small Business technology audit and assessment • Basic Data Entry (approximately 65-75wpm) • Product Testing (physical or digital) • SharePoint 2013, O365 Management and "basic" design • Microsoft Server 2008 / 2012 (Management and Automation) ** Remote service and support available utilizing Splashtop for secured remote access. *** If necessary, VPN access is an option for short or long-term support and maintenance. Additional experience: • Mobile App testing • Professional product review and feedback • Small business technology consultation
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    English
    Technical Support
    Business with 1-9 Employees
    Incident Management
    Troubleshooting
    Automation
    Scripting
    Helpdesk
    Microsoft SharePoint Administration
    Point of Sale & Payment Systems
    Electronic Medical Record
    Hardware Troubleshooting
    Microsoft Office
  • $30 hourly

    • 4.9/5
    • (13 jobs)
    I'm Ben, a highly skilled Full Stack JavaScript Web Developer specializing in Next JS and the MERN stack. Having accumulated more than three years of professional experience in web development, I possess a profound comprehension of contemporary web technologies and adhere to industry best practices. I bring a solid foundation in computer science principles combined with hands-on industry experience. I'm passionate about creating engaging and intuitive user interfaces, leveraging my expertise in React JS to build dynamic and responsive web applications. Throughout my career, I have successfully delivered several projects, collaborating closely with clients and stakeholders to understand their requirements and translating them into scalable and efficient code. I am well-versed in utilizing popular libraries and frameworks to optimize development processes and ensure high-quality results. My skill set extends beyond web development, as I am proficient in Google Tag Manager, Google Analytics 4, and other tracking tools for analytics and statistics used for search engine optimization (SEO). I'm a dedicated and detail-oriented professional who values clean code, performance, and scalability. I thrive in fast-paced environments and enjoy taking on new challenges that push the boundaries of my skills. As an excellent communicator and team player, I can effectively collaborate with both technical and non-technical stakeholders. Whether you need a complete web application built from scratch or assistance in enhancing an existing project, I am here to help you achieve your goals. Let's discuss your requirements and create innovative solutions together. Contact me today to get started on your next project!
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    MERN Stack
    MongoDB
    Full-Stack Development
    Web Development
    React
    Node.js
    HTML5
    CSS 3
    ExpressJS
    JavaScript
    Front-End Development
  • $20 hourly

    • 5.0/5
    • (4 jobs)
    • I have worked across different areas of IT Support and this has supplied me with a wide range of technical knowledge which I can share with my future colleagues and clients. • I am a quality-oriented, dedicated and hardworking individual who makes sure to provide efficient and high-quality service. • An ISFJ-A Defender according to an online personality test • I am very flexible with the hours I am available to work. Here is a summary of some of my most recent job descriptions: IT Service Desk Supervisor - Supervising a group of IT Professionals by providing technical training, performance coaching, develop specific skill-sets through shadowing, and overall guidance to attain work efficiency IT Service Desk Analyst - Provide support on a wide range of technical issues for colleagues (Hardware, Software, Networking, VPN, Active Directory, Server, MS Office/Outlook/OneDrive/Teams, etc.) - Incident Management - Change Management
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Office 365
    Medical Records Software
    Mobile Device Management
    Email Support
    Zendesk
    Hardware Troubleshooting
    Technical Support
    Troubleshooting
    Online Chat Support
    Helpdesk
    System Administration
  • $20 hourly

    • 4.7/5
    • (11 jobs)
    A+ Certified Tech with high level experience on the following: - Workstation operating system issues (Windows and Mac) - Workstation hardware diagnostics and troubleshooting - Printer Issues (local and network) - MS office / O365 / Gsuite - Antivirus installation, threat removal - Backup software (Acronis, Replibit, Veeam) I also have ample amount of experience with: - Managing Server 2008, 2012 and 2016 and 2019 - HyperV / VMware servers / workstations - Managing Active Directory - Microsoft Exchange - VPN - Sonicwall / WatchGuard / Fortinet
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Microsoft Windows
    Technical Support
    Helpdesk
    Customer Support
  • $20 hourly

    • 4.7/5
    • (46 jobs)
    I have more than 10 years of Technical support experience (including online, over the phone and onsite support) and for the past 5 years, I have been using ConnectWise Manage/Control/Automate, AuthAnvil, BizDox, ITGlue, TeamViewer, ScreenConnect to manage and troubleshoot complex server issues (including IBM Power Systems, Storages, EMC Storages Backup Using NIM, Firewall, Active Directory, DNS, DHCP, Group Policy, Network Sharing and security, Exchange, Intermedia, Office 365, Backup and Antivirus management) and troubleshooting L1/L2/L3 client issues (including virus/malware, printers, software and hardware problems and system performance issues). I also have of experience in Hyper-V, VMWare and PowerVM products which includes Hyper-V replica and VMWare SRM and IBM Hypervisor I have done several migration projects which includes Exchange Server Migration, Windows Server Migration from physical to virtual environment, Local In-premise Exchange to Intermedia Cloud hosting exchange and Exchange Defender to McAfee Nuvotera Spam-Soap Migration. I also have 7 years of experience with IBM AIX related Porjects like migration of AIX from 6.1 to 7.1, LPM Migration, Storage migration using AIX LVM, Managing operations remotely for a client. I have more than 7 years of experience working with NOC/MSP where I give technical support Phone, Email and Chat support to my clients remotely. I have experience of working with several multinational companies like IBM, Nokia, Telenor and NSN. I have a friendly, professional demeanor and a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a Technical Support Specialist for Windows as well as your go-to guy for any additional projects you need assistance with.
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Group Policy
    VMware ESX Server
    Microsoft Hyper-V Server
    Mac OS X Administration
    Documentation
    Helpdesk
    Windows Administration
    Virtualization
    Technical Support
    Office 365
  • $40 hourly

    • 4.4/5
    • (26 jobs)
    WHAT CAN I DO FOR YOU? API Development and integration with POS, Payment processing etc Custom solutions development System administration in Windows client and Server OS Data work in Word and Excel (data entry, formatting, manipulation, consolidation, creating templates with formulas, macros etc) Customer services / Help Desk support Installation, initial staging and maintenance of NCR products such as Aloha POS, Connected Payments, EDC, Aloha To Go, Aloha Online Ordering, Aloha Kitchen Database prepping for restaurants - initial staging and maintenance Etc MY KNOWLEDGE AND EXPERIENCE: Over 20 years of experience in IT industry Experience in implementation, installation and troubleshooting ECDL (ICDL) trainer and test leader Microsoft trainer Numerous certifications from various vendors but mostly Microsoft Level 3 Software Engineer for NCR Hospitality Solutions services Currently support numerous quick chain restaurants in using NCR Aloha POS system Feel free to contact me with the need you have and I will happily answer you and hopefully we can create a fruitful business relationship for both sides.
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Customer Service
    API Integration
    Ticketing System
    Point of Sale & Payment Systems
    US English Dialect
    ScreenConnect
    Windows 7 Administration
    Administrative Support
    Microsoft Server
    Technical Support
    Helpdesk
    Windows 10 Administration
    Windows Server
  • $25 hourly

    • 5.0/5
    • (11 jobs)
    Do you believe that a successful business lies in the quality and efficiency of its operations? Because I do. I believe that it's not solely based on how good your product is, but also how good and effective you build your brand by establishing a world-class customer experience. Whether your business deals with physical products, services offered or software platforms -- I would love to help you. I empower businesses like yours the best way I know how -- by helping you create exceptional operations that provide the best customer experience in your line of business. Whether this is technical support, onboarding, customer success, or even internal support teams. You may just be starting up or you already have teams in place but feel that it could be a lot better -- I can help you! We can work together by identifying issues, roadblocks, and goals you want to achieve for your business and develop processes and initiatives to address them. I have over 17yrs experience managing operations both in a corporate and online remote setting. I have managed different customer and non-customer-facing teams with unique functions that play a critical role in the customer journey. I've worked in industries that deal with Hardware, Internet Marketing, SaaS, etc. As long as it deals with people, I've helped businesses from small-scale start-ups to medium-size enterprises in establishing and improving their operations by promoting efficiency, identifying OKRs, creating processes and initiatives geared towards improving the customer journey. If you feel I'm the perfect fit for what you're looking for and If my skills and experience pique your interest so far, send me a message here in Upwork so we can have a chat :) Kolbe A Result 8-3-5-4 (Specify, Adapt, Modify, Restore) Cheers, Jonathan Garcia “Good customer service costs less than bad customer service”
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Product Knowledge
    Ticketing System
    Business Process Management
    Customer Support
    SaaS
    Communications
    Customer Service
    Administrative Support
    Customer Relationship Management
    Helpdesk
    Technical Support
    Email Communication
    Zendesk
    English
    Online Chat Support
  • $16 hourly

    • 4.9/5
    • (5 jobs)
    Good day So to provide my detailed background: -Previous Account Manager of MyGeekCrew. -Previous Sub-Supervisor under Norton Virus Removal Team. -Previous Supervisor and Manager of Saas Service FlowTrack.co -Previous CEO of MyGeekTeamsWork mygeekteamswork.com with 3CX VOIP setup and Computer Repair Services -Previously Supervising for SaaS Service and Technical Support Specialist as Senior Engineer at Cyberco.com -Currently Working and monitoring for Managed Service Provider at Far Out Solutions -Comfortable with Call, Chat, and Email Support regards to Customer or Technical Support Representative line of work including sales and experience with different scenarios. -My Technical background is broad and quite flexible in terms of the never-ending evolution of technology for support tools, RMM and Ticketing Systems, Office 365, AD, DC, AAD, Networks like Omada, Meraki, Ubiquiti, Unify including Datto Networks, Security like Trend Micro, Webroot, Vade Security, DUO Authentication and a lot more. -Website Development/Creation/Design -Scope of work focuses on IT related I can assure a higher rate of resolution. -In terms of the given tools provided for being tech-savvy, I can guarantee you got the experts. -In terms of remote access with a customer's device, it is basic stuff for me. -I am not just technical support but also great when it comes to sales - I am also knowledgeable about Windows issues like OS, Drivers, and other software issues. -Hand-to-hand troubleshooting in terms of hardware devices like modems, printers, etc. -I’ve been under Norton for two years being a Technical Support over the phone; after that, I continued going freelance under many platforms. Some of my friends recommended Upwork because it provides a long duration of contracts. I hope you will consider me as part of your company. -I got a lot of experience already being an Account Manager, Supervisor, Technical Support, and Customer Support and Services I can make sure that we can grow together. I also have a free trick under my sleeves. Just let me know the time for a call interview Thank you, Talk to you later
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Symantec Norton AntiVirus
    Virus Removal
    Symantec Security Software
    Customer Service
    Helpdesk
    System Configuration
    Hardware Troubleshooting
    Troubleshooting
    End User Technical Support
    Customer Support
    Microsoft Windows
    Online Chat Support
    Phone Support
    Technical Support
  • $125 hourly

    • 4.9/5
    • (50 jobs)
    I can make your company one-of-a-kind by delivering language models based on LLMs, neural networks, and other ML algorithms that will power your predictive products and services. I'm passionate about using the very best ML technology available to achieve measurably superior results in whatever application we are working on. I have a proven track record of delivering fully functioning systems to spec, whether on my own or as part of a team. The linguistic approaches of 5 years ago are now obsolete. With the advent of generative transformer networks (ChatGPT et. al.) you no longer need to suffer through balancing precision and recall to reach a good-enough middle ground. You can have your precision, and recall it too! Previous techniques used to understand unstructured text data that involved parts of speech, lemmatization, stemming, and other traditional NLTK tools pale in comparison to modern neural networks that embed semantic meaning into N-dimensional vector space.
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Marketing Management
    Project Plans
    Technical Support
    Project Management Professional
    Marketing Strategy
    Content Strategy
    Video Editing
    Management Consulting
    Project Management
    Technical Documentation
  • $12 hourly

    • 4.8/5
    • (6 jobs)
    I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    RingCentral Glip
    Microsoft Word
    Microsoft Excel
    Customer Service
    Spreadsheet Software
    Talkdesk
    Adobe Photoshop
    Magento
    Photography
    Technical Support
    Freshdesk
  • $15 hourly

    • 3.8/5
    • (3 jobs)
    Hello! I'm Aaron Jeremy, I have my expertise for Business IT Structure specially for a startup company, I can implement ITILv4 Business Processes, Application Tools (SaaS or 3rd party), Cloud Infrastructure, User Administration, System Administration and a lot more. Kindly check my CV for more info 😉
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Service Level Management
    API Development
    Database Management System
    Desktop Application
    Business Management
    Microsoft Excel
    API
    Virtual Assistance
    Cloud Computing
    Management Skills
    Microsoft Active Directory
    Microsoft Azure
    Microsoft Exchange Server
    Windows Server
  • $30 hourly

    • 5.0/5
    • (36 jobs)
    ✅Top rated plus Freelancer ✅ 8+ years Technical Support multiple SMB's with different SaaS ⚙️ Microsoft 365 App/Services suite (Exchange Online, SharePoint Online, OneDrive and Teams) ⚙️ Insights and knowledge about CRM/CMS logic ⚙️ E-commerce shop management and support ⚙️ Google Workspace integrations and migrations to Microsoft 365 ⚙️ Communication skills in Dutch and English ⏱ Full-time Independent Freelancer 🏢 Supporting small to medium enterprise environments 🗣 Communication is key to any project which is why it will always be my #1 priority. I have extensive experience supporting and consulting on different SaaS applications. From leading a complete team and department in supporting thousands of end users to setting up complete IT infrastructures. I have also managed and supported different e-commerce shops from set up to product and order management.
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Zendesk
    HubSpot
    Ticketing System
    Incident Management
    Customer Service
    Email Security
    SaaS
    Helpdesk
    Customer Support
    Technical Support
    Google Workspace
    Learning Management System
    System Administration
    DNS
    Office 365
  • $35 hourly

    • 4.3/5
    • (5 jobs)
    As a Tier 3 Engineer with extensive experience in managing a Helpdesk Team, I specialize in providing top-tier technical support, streamlining IT operations, and ensuring exceptional user satisfaction. Waht I offer: - Advanced troubleshooting - Team leadership - Process optimization - Technical expertise - Customer-Centric support Let me help your business run smoothly with proactive IT Solutions, exceptional support, and expert management.
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Customer Onboarding
    Employee Training
    Management Skills
    Managed Services
    Microsoft Windows
    Customer Service
    Helpdesk
    Product Knowledge
    Technical Support
    System Configuration
    IT Sourcing
    Ticketing System
    End User Technical Support
    Online Chat Support
    Email Support
  • $15 hourly

    • 4.8/5
    • (16 jobs)
    I am an IT Professional who has extensive experience in the following Roles,: - IT Support Engineer - System Engineer - Helpdesk/Service Desk Engineer - Technical Support - Customer Service at various levels and areas of responsibilities. 7 years total experience with ITO and Customer service I have experience using the following software/tools: - Windows OS, Windows Server, Mac OS / Apple devices - Microsoft 365 & Azure AD - Google Workspace - Email client setup, maintenance, and troubleshooting - VPN setup, maintenance, and troubleshooting - Cybersecurity / Endpoint (Sophos, McAfee, MS Defender, Symantec, Intune) - Office network (DNS, WIFI, LAN, Routers, Switches) setup, maintenance, and troubleshooting - Active directory setup, maintenance, and troubleshooting - Group Policy Management - Back up solutions and disaster recovery - Okta - Printer Support - Knowledge Management System (IT Glue & Confluence) - Remote Assistance Tool (LogMeIn, Teamviewer, ScreenConnect, ConnectWise, Kaseya, Splashtop, N-Central) - Backup Software (Acronis, Veeam and Shadow Protect) - Ticketing system (ServiceNow, JIRA, Connectwise, Zendesk and AutoTask) - RMM (Kaseya, ConnectWise and Atera) - Firewall (Fortinet, WatchGuard, Sophos Central and Cisco Meraki) - On-boarding and Off-boarding
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Technical Support
    Microsoft Office
    Software
    Hardware Troubleshooting
    Office 365
    Troubleshooting
    Google Workspace Administration
    Microsoft Active Directory
    Helpdesk
  • $25 hourly

    • 4.0/5
    • (3 jobs)
    With over 10 years of experience in IT support and customer service, I specialize in delivering top-tier technical assistance to clients and ensuring seamless operations. From resolving complex technical issues to managing customer queries through CRM platforms like ServiceNow, Freshdesk, and Sim Ticketing, I offer a robust set of skills to tackle any challenge efficiently. I’ve supported diverse teams and customers by communicating via Slack, Amazon Chime, Microsoft Teams, and Outlook to provide real-time solutions and ensure smooth workflows. Whether it’s troubleshooting hardware and software issues, managing IT systems, or onboarding new employees and clients, I deliver clear and accessible guidance that boosts satisfaction and retention. My expertise includes: Resolving email ticket issues with CRM systems Efficient coordination between technical teams and customers Creating clear documentation and support materials Strong communication across platforms for remote work environments
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Hardware Troubleshooting
    Problem Solving
    Customer Care
    Slack
    ChatGPT
    Microsoft Office
    Ticketing System
    SaaS
    Technical Writing
    Technical Support
    Computer Basics
    Proofreading
    Administrative Support
    Helpdesk
    Data Entry
  • $12 hourly

    • 4.9/5
    • (10 jobs)
    * MS Office * IT Help Desk * Active Directory * Networking * Translation * Data Process/Entry * AS400 Operator * IT Project Manager
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Microsoft Active Directory
    English to Spanish Translation
    Product Knowledge
    Computer Skills
    Ticketing System
    Helpdesk
    Technical Support
    Data Entry
    Windows Administration
    Online Chat Support
    Phone Support
    Email Support
    English
  • $15 hourly

    • 5.0/5
    • (16 jobs)
    Hi There, I am an IT Specialist specializing in Office 365 administration, Azure, SharePoint, and Helpdesk support. With 5 years of hands-on experience, I bring a wealth of expertise to the table. 💡 Key Strengths: Microsoft 365 App/Services suite mastery, including Exchange Online, SharePoint Online, OneDrive, and Teams. Proven track record of efficient Office 365 administration and Helpdesk support. 🚀 What Sets Me Apart: Forward-Thinking Approach: I stay ahead of the curve by incorporating the latest applications and security measures, including Fortinet. Client-Centric Solutions: I focus on delivering tailored solutions that align with your unique IT needs. If you're seeking an IT Specialist who combines technical prowess with a proactive mindset, look no further. Let's collaborate to elevate your IT infrastructure and drive success.
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Customer Support
    Online Research
    Email Support
    Social Media Marketing
    Helpdesk
    In-App Support
    Customer Service
    Data Entry
    Customer Satisfaction
    Product Knowledge
    Risk Analysis
    ITIL
  • $50 hourly

    • 4.7/5
    • (36 jobs)
    ✅As a highly rated and experienced Managed Service Engineer with a focus on IT Project Management and Technical Support, I have honed my skills over the past 6+ years by delivering results for companies globally. My expertise in L1 & L2 operations has been instrumental in driving growth and improving performance for my clients. I have proven expertise in software, internet service providers (ISP), logistics, and the transportation industry. I have a track record of successfully coordinating, evaluating, and implementing networks, cybersecurity, telecommunications, and IT projects. I'm self-motivated and have a business-minded approach, always striving to reach my goals. . I have extensive experience working with🌟 high-profile companies🌟 around the world, helping them to reach their objectives while cutting costs and enhancing their digital transformation. I'm self-motivated and have a business-minded approach, always striving to reach my goals. YOU and your projects are in good company: ✅ Orion Global GMS - (Global IT Managed Services Providers). ✅ Crestech - (Global IT Managed Services Providers). ✅ Johnson & Johnson Dominican Republic - (81.58 billion USD (2018)). ✅ Accenture - (Fortune Global 500). ✅ RB Mead Johnson - (Global Leader in Infant and Children’s Nutrition). ✅ DP World - (Global Terminal Operator at Ports Around the World). 🔥Some cool projects: » IT project management: ✓Daikin Global, Dominican Republic Branch, mail migration project, and MFA configuration to end-users. It consisted of migrating emails from a remote mail server to office 365 subscription, preventing losing any critical information. » Wireless and Networking: ✓DP World Caucedo Wireless network design and improvement, providing better wireless connectivity for mobile equipment, increasing their productivity. » WordPress admin: ✓La Revista Diaria (Larevistadiaria.com), an online newspaper, WordPress administration, monthly reports, backups, and security protection. Helping them to achieve their monthly goals. If you're interested, let me know when you're available to chat. I'm sure we can find time to grab a few beers and enjoy the beach (the beers are not included!).
    vsuc_fltilesrefresh_TrophyIcon Computer Support Specialist
    Client Management
    5G
    Wireless Communication
    Network Engineering
    Computer Network
    System Administration
    Computing & Networking
    Hardware Troubleshooting
    Microsoft Server
    Desktop Support
    Helpdesk
    WordPress Development
    Technical Documentation
    Technical Support
    Computer Maintenance
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