Hire the Best Helpdesk Specialists
in Bosnia and Herzegovina

Experienced Microsoft 365, Azure & MSP Technical Support Engineer I provide reliable, efficient technical support for businesses using Microsoft 365, Azure, and managed service environments. With strong troubleshooting skills and years of hands-on experience, I help clients keep their systems running smoothly, securely, and efficiently. What I can help you with: Microsoft 365 & Azure Support Managing, troubleshooting, and resolving issues across Azure AD, Exchange Online, Intune, security, identity, and user management. Advanced Troubleshooting Diagnosing and fixing technical problems for Windows desktops, software, and hardware. Firewall & Security Management Reviewing logs, reports, and configurations on Sophos firewalls to ensure secure and stable network environments. Patch Management Deploying and maintaining updates to keep systems secure and optimized. Backup Administration Managing and monitoring backups using Veeam and Acronis to protect client data. System Monitoring & Performance Tracking system performance, responding to alerts, and providing proactive recommendations. I bring a professional MSP background, fast response times, and a problem-solver mindset to every project. If you need a dependable engineer who can handle technical issues efficiently and communicate clearly, I can help.

WHAT CAN I DO FOR YOU? API Development and integration with POS, Payment processing etc Custom solutions development System administration in Windows client and Server OS Data work in Word and Excel (data entry, formatting, manipulation, consolidation, creating templates with formulas, macros etc) Customer services / Help Desk support Installation, initial staging and maintenance of NCR products such as Aloha POS, Connected Payments, EDC, Aloha To Go, Aloha Online Ordering, Aloha Kitchen Database prepping for restaurants - initial staging and maintenance Etc MY KNOWLEDGE AND EXPERIENCE: Over 20 years of experience in IT industry Experience in implementation, installation and troubleshooting ECDL (ICDL) trainer and test leader Microsoft trainer Numerous certifications from various vendors but mostly Microsoft Level 3 Software Engineer for NCR Hospitality Solutions services Currently support numerous quick chain restaurants in using NCR Aloha POS system Feel free to contact me with the need you have and I will happily answer you and hopefully we can create a fruitful business relationship for both sides.

Managed projects from start to finish, including deploying new desktops and OS's. I have been involved with purchasing and customizing server builds for projects. Supporting global users remotely prior and during pandemic. Knowledge of wireless technology and deployments. Looking for a senior role to utilize my skills. I have experience managing windows servers and deploying new systems. Knowledge of conference room equipment such as Zoom Rooms, Teams.

I'm a IT Support Specialist with more than a 3 years of experience. My first role was a Help Desk support with classic customer problem solving. I was employed in the position of first line customer support, where I responded daily to tickets, which consisted of email inquiries, live chat, or through social media. I stayed there for about a year, where I improved my skills such as effective problem-solving, and relationships with clients and customers. I tried to respond to their requests as thoroughly as possible, which led to them learning what the problem was or how to solve it, so that next time they would not have any issues. After that, I worked in IT Support, where there were a bit more technical tasks, not just classic customer inquiries. This immediately meant more complex tasks and more work. There, I improved my technical knowledge, learned new technologies, which have enabled me to perform the tasks I currently handle without mistakes and on time. The technologies and software I use are: -Jira, HubSpot, Slack, MS 365, LiveChat, Zendesk I also hold certificates for IT support as well as certificates for Cisco.