Hire the Best Helpdesk Specialists
in Colombia

With 6+ years of experience in high-volume contact center environments, I have evolved from frontline Customer Service Representative to Quality Assurance Analyst and Team Lead — leading teams, optimizing performance, and driving measurable operational improvements. I specialize in managing people, processes, and performance metrics to create scalable and efficient customer support operations. Throughout my career at Teleperformance Colombia, I have: • Led and mentored teams to meet and exceed KPIs • Designed and implemented performance improvement action plans • Analyzed quality metrics and operational reports • Conducted calibration sessions and compliance audits • Reduced service gaps through process optimization • Ensured adherence to quality and communication standards My background allows me to understand both frontline challenges and management strategy — bridging execution with leadership. I am now focused on roles such as: • Customer Experience Manager • Operations Manager • Team Lead / Supervisor • QA & Performance Manager If you are looking for someone who can strengthen operations, improve performance metrics, and build accountable, high-performing teams — let’s connect.

Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Versed in troubleshooting and desktop support on Windows systems. Proven skill in resolving problems quickly on first call.

Hi! I’m Laura. I am based near Medellin, Colombia, and hold a degree in Business Administration. I have over 9 years of experience in customer support. Including 2 years providing support for Shopify App developers and 5 years as CEO of a support outsourcing company for Shopify app developers. During this time, I managed and grew a remote team from 2 to 60+ people and 20 clients. I can mainly help with: 1. Customer Support: - Managing multi-channel customer support (email, chat, social media). - Working experience with HelpScout, Intercom, Crisp, and Zendesk. - Creating and implementing support workflows and documentation. - Resolving complex technical issues with empathy and efficiency (CSS and HTML). - Training and managing support teams for scalability. - Onboarding new clients and creating learning material for agents. 2. Shopify Development & Store Management: I have deep, hands-on knowledge of the entire Shopify ecosystem. I can help with: - Custom theme development - Migrating designs from Figma to fully functional Shopify stores - Creating and customizing theme sections for enhanced user experience - App configuration and integration for various business needs - Store setup, configuration, and management 3. Business Management For the past 5 years I was the CEO of a company that offered Outsourced Customer Support for Shopify App developers called The Support Heroes. I was the CEO of the company from the moment it was founded, and it was a great experience. I had the opportunity to learn a lot about everything related to building and growing a company, ranging from strategic planning to pricing definition, marketing, defining the hiring process, managing remote teams, legal, and accounting, among others. I'm passionate about customer support and the behind-the-scenes processes that help businesses succeed. I'd especially love to work with startups—I can bring experience, resourcefulness, eagerness to learn, and genuine care and commitment to every project. Lately, I’ve been diving into front-end development and Shopify's theme customization. Now I’m expanding that knowledge in my free time and enjoying the process of learning something new.

- Customer satisfaction rating of over 95% across 3 years of experience - Successfully reduced average response time to customer inquiries by 30% - Regularly exceeded monthly targets for upselling/cross-selling - Streamlined virtual assistant workflows, increasing task completion efficiency by 40% and reducing errors by 20% A dedicated and empathetic Customer Support Specialist and Virtual Assistant with over 3 years of experience seeking a position to apply my skills and knowledge in providing exceptional customer service and administrative support for your company. Skills: - Excellent written and verbal communication (Bilingual) - Empathetic and strong active listening - Time management and organization ninja - Work in US time zone - CRM and helpdesk software (e.g., Salesforce, Microsoft Dynamics, Intercom) - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Google Workspace (Docs, Sheets, Slides, Calendar, Gmail) - Project management tools (e.g., Trello, Asana) - Basic accounting and financial management

I'm a dedicated and results-oriented professional with several years of experience in customer support for SaaS and tech industries. I'm also skilled in social media, product outreach, and business development. I consider myself to be an exceptional communicator and a collaborative team player, and adept at handling responsibilities with little to no supervision. My skills include: CRM Management Communication Platforms Programming Skills Multilingual Proficiency (English, Spanish) Content Creation Social Media Management Outreach Lead Generation Video Editing Empathetic and efficient customer/technical Support

I am a translator experienced in document transcription and live interpretation. I can accurately translate any type of documents from different fields Spanish to English and vice versa. - Education material - Manuals - Letters