Hire the best Zendesk Specialists in Colombia

Check out Zendesk Specialists in Colombia with the skills you need for your next job.
  • $8 hourly
    Hi! I'm a Business Administrator with more than 10 years of experience in Customer Support and Admin Support, I have worked With many companies around the globe such as Tracfone, Net10, AT&t, Direct Tv, North star PCP, Curacall and more, providing top-notch customer support via inbound and outbound call, email and chat support, and social media support through platforms such as Zendesk, Talkdesk, Oberlo and Agora among others. My workspace if fully equipped with high speed dedicated internet and a power back up supply, I'm located in Colombia. I'm responsible, reliable and professional, I enjoy building my way through excellence and quality on every job and that is shown with results. I believe that trust and communication are key on a long-lasting business relationship and that is what I stand for. I am available at your earliest convenience!
    Featured Skill Zendesk
    Email Support
    Online Chat Support
    Following Procedures
    Help Scout
    Administrative Support
    Answered Ticket
    Castilian Spanish
    English
  • $10 hourly
    Hi there! I am a highly skilled and motivated person with more than 5 years of professional experience. Over the years, I've developed my skills in roles such as Customer Service Representative, Team leader, Operations Manager, Operations Assistant, and Administrative Assistant. My communication skills and organization have led me to work with clients worldwide, helping them achieve their goals and bring their projects to life. I specialize in providing Administrative and operational assistance, and I take great pride in delivering high-quality results that exceed my client's expectations. My skill set includes great Organizational and Communication Skills, Computer Proficiency, Attention to Detail, Data Management, and Customer Service, among others. Whether you need Data Entry and Record Keeping, File organization, Reception, Customer Service, etc, I've got you covered. I believe that clear communication and a collaborative approach are the keys to successful project completion. I take the time to understand my client's needs thoroughly, ensuring that we are on the same page from the outset. Throughout the project, I maintain open lines of communication, providing regular updates and seeking feedback to ensure we stay on track. Why Choose Me? Reliability: You can count on me to meet deadlines and deliver exceptional results without compromising on quality. Client Satisfaction: My ultimate goal is your satisfaction. I go the extra mile to ensure you are thrilled with the final outcome. Problem-Solving: I will contribute to meet your needs and provide long-term solutions. If you're looking for a dedicated and talented team player to bring your project to life, I'd love to hear from you. Let's collaborate and create something exceptional together. Feel free to reach out to discuss your project or if you have any questions. Looking forward to working with you!
    Featured Skill Zendesk
    Adobe Premiere Pro
    Document Review
    Google Sheets
    Communication Skills
    Data Entry
    Multitasking
    Slack
    Customer Support
    Online Chat Support
    Email Support
  • $20 hourly
    Hello! I’m Camila, and I’m thrilled at the opportunity to connect with you. If you’re in search of a dependable, skilled assistant for customer support or virtual services, you’re in the right place. My goal is to help you optimize your workflow, allowing you to focus on scaling your business. Here’s a breakdown of the services I offer to make your projects run smoothly: ⭐ Customer Support & Engagement Social Media Engagement: Managing comments, responding to DMs, and publishing posts to build brand loyalty. Call Management: Professional handling of inbound/outbound calls. Appointment Setting: Scheduling and confirming appointments to keep your calendar organized. Customer Service Management: Email support through platforms like Zendesk, Gorgias, Reamaze, providing prompt and efficient responses. Order Fulfillment: From follow-up emails to inventory management across platforms like Etsy and Shopify. Product Research: Conducting in-depth research to help expand your e-commerce offerings. Bilingual Support (English & Spanish): Seamless communication with English- and Spanish-speaking customers. ⭐ Administrative Support & Organization Data Entry: Fast and accurate entry of information for improved database reliability. G-Suite & Microsoft Office Expertise: Proficient in Google Docs, Sheets, Word, Excel, Outlook, and CSV file handling. Contact Collection & Email Management: Building and maintaining organized email and contact databases. Internet Research: Gathering and summarizing relevant information quickly and efficiently. File Conversion: Converting files (PDF to Excel/Word) to meet business needs. Project Organization: Skilled in organizing tasks and projects using Notion, Trello, Asana, and Airtable for streamlined collaboration. Reporting: Creating basic weekly and monthly reports on tasks, deliverables, and sales performance. Translation Services: English to Spanish and Spanish to English translations. Automations: Workflow automation using Zapier and Make to streamline repetitive tasks, saving time and reducing error. ⭐ GoHighLevel (GHL) & Facebook Ads Experience GoHighLevel (GHL) Mastery: Automation Creations: Efficient, customized automation workflows. Subaccount Creations: Structuring subaccounts for better organization. Number Verification: Ensuring contact accuracy. SMS Templates & Workflow Creation: Crafting effective messaging templates and workflows. Facebook Ads: Campaign & Ad Creation: Developing targeted campaigns and compelling ads to reach the right audience. Creative Production: Developing visuals and videos to elevate ad performance. Ad Copywriting: Writing impactful copy that resonates with your target audience. Basic Ad Monitoring: Monitoring Cost Per Lead (CPL) and other metrics for ongoing optimization. ⭐ Platform Proficiency Tailwind (Pinterest scheduling to grow your audience) Notion (Organizing projects and tasks) CapCut & Canva (Creating engaging video and graphic content) Microsoft Office (Excel, Word, Outlook, etc.) E-commerce Tools Zapier/Make (Advanced workflow automation) ⭐ Video Editing Skills & Content Creation Video Editing: High-quality edits, including English and Spanish subtitles for broader reach. Engaging Short-Form Videos: Specialized in creating content for TikTok, Reels, and YouTube Shorts to boost engagement and brand awareness. Content Optimization: Crafting videos to attract attention and encourage interaction. Why Work With Me? I’m passionate about what I do and committed to helping my clients achieve their goals. I’m adaptable, detail-oriented, and always eager to learn new tools and strategies to support your growth. My quick learning and dedication ensure I can provide you with comprehensive assistance and a high level of service tailored to your unique needs. Let’s chat! I’d love to learn about your company’s objectives and discuss how I can help make your day-to-day operations easier and more efficient. Together, we’ll accomplish great things!
    Featured Skill Zendesk
    Notion
    Ecommerce
    Oberlo
    Data Entry
    Email Communication
    Manage Etsy Site
    Gorgias
    Asana
    Order Fulfillment
    Order Tracking
    Canva
    Etsy
    TikTok
    Shopify
  • $10 hourly
    💲$10/hr 🌟TOP RATED | 1,082+ Hours on Upwork and 100% Job Success 📈Shopify Virtual Assistant | Shopify SEO | Shopify Product Listings | Customer support Specialist 🗓️ 3 Years of Experience 🌟Bilingual (English-Spanish) I'm Gilda, a Shopify Virtual Assistant and Customer Support Specialist, here to make your life a whole lot easier. I know how busy running an online store can get, and that's where I come in—I’ll handle the nitty-gritty, so you can focus on what you love: growing your business. From optimizing product listings and streamlining order fulfillment to creating a smooth and memorable customer experience, I've got you covered. With my help, your Shopify store can run like a well-oiled machine. What I Bring to the Table: ✔️ Expertise in product listings, search engine optimization, order processing, customer service, and overall store management on Shopify. ✔️ A proven track record of driving results and helping businesses reach their goals. ✔️ Bilingual support (English & Spanish) ✔️ Proactive attitude with the ability to work independently and efficiently. ________________________________________ 🌟Services I Provide: ✔️ Shopify Store Management: • Virtual Assistance for Shopify Store Management • Product Listings and Optimization • Dropshipping Management • Order Processing & Fulfillment • Manage the end-to-end process of refunds and returns • Generate and send invoices for completed orders. • SEO-Ready Copywriting for Product Descriptions • Generate regular reports on e-commerce performance metrics. • Analyze data to identify areas for improvement. ✔️ Customer Service Support: • Customer service support using leading platforms (Zendesk, Gorgias, GSuite) • Building positive customer relationships through effective communication • Handling inquiries, complaints, and returns with a friendly, professional approach ________________________________________ 🔧 Tools I Use: • Trello, Monday.com, Slack for Project Management • Google Workspace (Spreadsheets, Gmail) • MS Office 365 • Aftership Returns, Loyalty Lion, Recharge App, Okendo, Fondue and others. ________________________________________ I believe in building long-term partnerships through reliable, high-quality work. If you’re ready to elevate your Shopify store, I’d love to collaborate with you. Looking forward to working together! Best regards, Gilda Márquez 🌿 For SEO purposes only: Shopify Virtual Assistant | Shopify Store Manager | Shopify Store Management | Shopify Product Listings | Shopify SEO | Product Listings | SEO Copywriting|Order Processing | Customer Services |
    Featured Skill Zendesk
    Email Marketing
    Trello
    Slack
    Customer Care
    Product Listings
    Order Management
    SEO Writing
    Virtual Assistance
    Shopify
    Online Chat Support
    Email Support
    Customer Service
    Ecommerce Support
  • $12 hourly
    I have over 8 years of working experience with different companies and clients all over United States, Canada and Mexico. I am a very organized, multitasking, decision maker, fast learner person. You can be assured I will perform my duties at my best 100% of the time. I have leadership skills, strengths with time management and interpersonal skills. I have worked with large groups of people on training, supervisor and onboarding programs. What can I do for you? • Office Organization/Administrative & Secretarial Support; • Project Management; • Social Media Management; • Email Marketing; • Rental Property Management; • Video and Image Editing: • Customer support (Chat / Email / FB & IG Messenger); • Graphic design: Basic photoshop, Canva and Filmora. I have experience with: - Virtual Assistance - Executive Assistance - Social Media Management/Marketing/Email Marketing - Customer Service Representative/Training and Supervisor skills - Shopify Assistant / Order Management / Customer Support (Chat / Email / FB & IG Messenger) - Lead Generation / Web Research - Training environment creation - Video creation and editing - Logo creation - Infographics - Transcription - Document or website organization SKILLS: Email Management / Handling, Email Marketing, Data Entry, Convert PDF to any format and vice versa /Excel, Web Research, Admin Support, Scheduling/Calendar, Search Engine Optimization, File Organization, Customer Service, Shopify Assistant, Social Media Management (Facebook/YouTube/Instagram/LinkedIn/Google My Business), Social Media Engagement, Microsoft Office, Google Suite, Google Drive, Zendesk and various admin tasks.
    Featured Skill Zendesk
    Personal Administration
    Google Workspace
    Task Coordination
    Scheduling
    File Management
    Social Media Management
    Communications
    Chat & Messaging Software
    Google Docs
    Instagram
    Word Processor
  • $12 hourly
    Hi, I'm Fabiola, a pleasure to meet you! Are you looking for a virtual assistant in eCommerce? You have reached the right profile! My priority is to be able to help you with your project so that you can have more time to focus on another area in your project. The primary services I offer are: ✅Customer Support for E-commerce stores 🔹 Social modulator (Comments, Dm responses & publishing) 🔹Product research 🔹 Data Entry 🔹 Customer service 🔹 Email (Zendesk, Gorgias, Reamaze) 🔹 Order Fulfillment (Follow-up emails, Zendesk, Etsy, Shopify, and inventory) ✅Admin Work 🔸 Data Entry 🔸 G-suite (Google Docs, Google Sheets, etc.) 🔸 Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) 🔸 Collecting emails and contact information 🔸 Internet Research 🔸 Organization (Trello, Asana, and Airtable) 🔸 Creating basic reports (reports on weekly tasks, deliverables, and sales) ✅Platforms ▪️ Gorgias ▪️ Notion ▪️ Office Package ▪️ Shopify I would love to talk and know in detail the goals of your project or company. I characterize myself as a person who learns quickly and is passionate about what I develop with each of my clients, so I can provide you with complete assistance and obtain positive results.
    Featured Skill Zendesk
    Email
    Organizer
    Social Media Engagement
    Communication Skills
    Receptionist Skills
    Leadership Skills
    Email Communication
    Data Entry
    Virtual Assistance
    Ecommerce
    Email Support
    Management Skills
  • $5 hourly
    I am a dedicated Business Administration student with a passion for combining academic knowledge with practical experience. With over four years in the customer service field, including two years in a supervisory role, I have honed my skills in leadership, problem-solving, and ensuring exceptional customer experiences. Fluent in both English and Spanish, my bilingual proficiency enhances my ability to connect with diverse audiences. This skill is particularly valuable for companies seeking versatile team members who can cater to a broader range of clientele. As a student of business administration, I am equipped with a strong foundation in business principles, strategic planning, and organizational management. I am eager to apply this knowledge to a dynamic professional environment, and I am particularly interested in roles such as secretary, supervisor, translator, and customer service. What sets me apart is my adaptability. I thrive in fast-paced, changing environments and welcome new challenges. My diverse skill set, combined with a commitment to excellence, makes me an ideal candidate for roles that demand versatility and a proactive approach. I am excited about the opportunity to contribute my skills to a forward-thinking company and am confident that my unique blend of academic knowledge, customer service experience, language proficiency, and adaptability positions me as a valuable asset to your team.
    Featured Skill Zendesk
    Virtual Assistance
    Kustomer
    Customer Experience
    Microsoft Power BI
    Technical Support
    Customer Support
    Customer Satisfaction
    Customer Service
    HubSpot
    Email Support
    Customer Service Training
    Phone Support
    Online Chat Support
    Team Management
  • $10 hourly
    With over 16 years of experience as a customer service representative, I am confident in my ability to excel in a variety of roles related to customer service, sales campaigns, and Shopify. I possess a diverse skillset that includes adding products and images, fulfilling orders with oberlo and Dropify, and tracking orders through Limelight, among other tasks. My performance history is one of consistent excellence, with numerous positive performance reviews and recognition for my dedication to providing top-notch customer service. I am highly organized and skilled at managing multiple high-priority assignments simultaneously, and I take pride in my detail-oriented approach to all tasks. With excellent communication skills and a positive attitude, I am always eager to take on new challenges and develop solutions to complex business problems. Furthermore, having worked previously as a Tier 3 supervisor, I am well-equipped to train and mentor new agents as necessary. Overall, I am enthusiastic about tackling difficult tasks that require perseverance and hard work.
    Featured Skill Zendesk
    Customer Support
    Slack
    Ecommerce Website Development
    Customer Service
    Medical Billing & Coding
    Social Media Management
    Online Chat Support
  • $4 hourly
    These are my services as a Freelancer: ✔ Virtual Assistant ✔ Email support (fast responses) ✔ Shopify order fulfillment ✔ LiveChats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ PDF to Word or Excel Conversion ✔ Airbnb VA ✔ Transcription ✔ Translation ✔ Business and marketing presentations ✔ Excel or Google Spreadsheets ✔ Help creating reviews of products ✔ App reviews (replying back to feedback on both App Store and Play Store) A little bit about myself: I am fascinated for learning new things and adding value to the projects I start. I am very receptive, which really helps me to be a fast learner. Being analytical and goal oriented, are skills that can allow me to perform on your company as you expect and contribute to its growth. I like to keep up with the latest trends in technology in order to be able to contribute to my work environment with my knowledge. I like to understand customer needs and generate strategies that benefit the business, because providing the right support is key to a company's success. I have strong verbal, written and visual communication skills. I love traveling, getting to know new cultures, new people and learning new languages. I consider myself an outgoing person, which allows me to interact and adapt in any environment. Tools and software I have used: Zendesk, SAP, Google Sheets, Excel, Power Point, Canva, Social Media, G-Suite.
    Featured Skill Zendesk
    Scheduling
    Shopify
    Administrative Support
    Email Support
    Customer Service
    Translation
    Order Fulfillment
    Communications
    Data Entry
    General Transcription
  • $10 hourly
    Hello Upwork! Thank you for taking the time to look at my profile. This is Maria Angelia, I'm a bilingual Customer Service expert with over 5 years of experience mainly within the Ecommerce world. I am an extremely organized, calm, and patient professional with excellent people skills. I have a passion for providing quality care and service, and the necessary leadership skills to inspire other staff members to strive to provide above standard levels of service. I have experience providing customer support through social media via social media and through platforms such as Zendesk, Gorgias, Reamaze, Talkdesk, Oberlo, and Agora among others. I'm currently looking for an environment where I can utilize my skills to the fullest extent. I look forward to working with you!
    Featured Skill Zendesk
    Email Communication
    Castilian Spanish
    Ticketing System
    Customer Service
    Customer Experience
    Customer Support
    Online Chat Support
    Email Support
    English
    Fashion & Beauty
  • $35 hourly
    Experienced, passionate Software Engineer with fifteen years of experience in CTO, AWS Software Engineer, and CEO roles. Possesses a solid foundation in leading teams and possesses an extensive knowledge on platform development, enterprise architecture, agile methodologies, cloud services, and web-based applications demonstrated through experience as a Software Engineer at Voicefoundry. Outstanding communicator able to work both independently and with diverse colleagues to produce value from effective problem-solving and innovative solutions. You don't see the skill you need here? tell me what is it I am willing to research and learn it, so I can be helpful for your project / business I am native Spanish speaker, and I am fluent on English as well.. Looking forward for new opportunities, and if you got a visa sponsor position on US or Canada.. say no more I'm in!
    Featured Skill Zendesk
    Amazon Cognito
    AWS Lambda
    Serverless Stack
    Sunshine Conversations
    NestJS
    Amazon Lex
    Amazon API Gateway
    Serverless Computing
    Zendesk API
    Python
    Node.js
    AWS Amplify
    MongoDB
    Amazon DynamoDB
  • $9 hourly
    🟢 Available now🟢 These are my services as a Top Rated Freelancer with 100% Job Success Score (5+ years of experience as a Freelancer) ✅ LiveChats and Moderation on Social Media (Fb, IG, TikTok) - Acc over 25K Follower's ✅ Gorgias CRM Ticket & Chats Handling ✅ Website Research/List Building ✅ Prospects outreach ✅ Email Support/Ticket handling ✅ Shopify order Fulfillment/Order Tracking/Returns/Exchanges/Refunds ✅ Zendesk CRM ✅ Salesforce CRM ✅ Active Campaign CRM ✅ Moderation on Social Media ✅ Maintenance of customer data base ✅ Data entry ✅ Experienced with Excel or Google Spreadsheets. ✅ Product Reviews on Trustpilot ✅ 85 WPM, Fast Typing ✅ Dating Apps Management ✅ Project Management ✅ CapCut videos edit Ing ✅ Multitask A little bit about myself: I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more everyday and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results. Tools and software I have used: Zendesk, SAP, Salesforce, Slack, VPNs, Zoom, Google Meet, Teams, CapCut, Google Sheets, Excel, Social Media, Trust Pilot reviews, Service Now, Active Campaign, Shopify, tech savvy. FB, IG.
    Featured Skill Zendesk
    Email Support
    Customer Service
    Order Fulfillment
    Data Entry
    General Transcription
  • $10 hourly
    If you’re here, it is because you need one of the following: ✔ Virtual Assistant ✔ Airbnb Manager ✔ Email support (fast responses) ✔ Shopify order fulfillment ✔ LiveChats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ PDF to Word or Excel Conversion ✔ Transcription ✔ Help creating reviews of products ✔ App reviews (replying back to feedback on both App Store and Play Store) A little bit about myself: I love technology, reading, meeting new people, and being part of new projects. I have always worked for American companies and understand the customer service industry since I have been working on this for six years. About my background: I'm a Business Administration Professional who's specialized in customer experience. For three years, I worked for a Multinational Company called Fitbit, the leading global wearables brand of the high-tech Fitness trackers industry. I handled chats and emails for one year, always providing tech support, reviewing orders, updating account information, exhausting troubleshooting with step by step instructions, providing replacement units when necessary, and answering any types of inquiries of potential customers about the products and services. I also have experience as a virtual assistant. Updating information or double-checking details in huge databases (using Google Sheets or Excel) I'm very skilled using Excel. After one year, I got promoted to CSAT Analyst (Customer Satisfaction Analyst and QA) Based on metrics, teamwork and overall performance. I also got another promotion to Supervisor and then as Customer Experience Lead. I was able to understand more about the business, KPIs, SLAs and everything that is necessary to keep the business and customers in good numbers. I kept taking chats and emails daily, though as a secondary task, mainly receiving escalations from customers that needed additional support and wanted to talk to a supervisor. The key for me is patience, understanding what customers need, and providing clear information while keeping an eye on every little aspect. Those are the key elements to offer great support and a personalized experience. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more every day, and exceptionally autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide excellent results. Tools and software I have used: Zendesk, Salesforce, Looker Studio, Slack, Excel, Tableau, Power BI, VPNs, Google Sheets and microsoft suite
    Featured Skill Zendesk
    Project Management
    General Transcription
    Order Fulfillment
    Data Entry
    Microsoft Excel
    Email Support
  • $10 hourly
    Customer service agent with over 2 years of experience Having worked for big and small companies in tickets, facebook chats, and LiveChats I have experience in both pre-sale and after-sale inquiries, from order editing, cancellation, checking and tracking up to applications of RMA and offering solutions for size, quality issues and Dead On Arrival issues. I am able to reply to 25-35 tickets per hour depending on the issue and number of previous replies on the ticket. Also, I am able to reply within 3-5 minutes having 5-10 chats at the same time on a live customer service platform. Look forward to working with you
    Featured Skill Zendesk
    Google Sheets
    Looker Studio
    Google Docs
    Lucidchart
    Asana
    Internal Reporting
    Report
    Project Management
    Chatbot
    Salesforce
    Ticketing System
    Jira
  • $20 hourly
    Looking for translation or customer service online jobs. Good with people, speak Spanish, English and French fluently and love interacting from cultures all over the world. Currently based in Bogota, Colombia
    Featured Skill Zendesk
    Sustainability
    Central Reservation Systems
    Customer Service
    Problem Resolution
    Google
    English
    French
    Castilian Spanish
    Travel & Hospitality
    Translation
  • $15 hourly
    I am a Workforce Management Analyst with 5+ years of experience in the Customer Service industry. I bring expertise in Data Analysis and Project Management. My successful track record includes leading real-time analyst teams. I am open to a role where I can leverage my skills and experience to drive efficient budget operations while ensuring exceptional customer service.
    Featured Skill Zendesk
    Workforce Management
    Looker Studio
    Google Sheets
    Datasheet
    Data Analysis
    SQL
    Tableau
  • $12 hourly
    I’m the kind of person who likes checking things off the list and making sure everyone has what they need to keep moving forward. I’ve worked across customer service, admin support, and technical tools like CRMs, so whether it’s managing your inbox, setting up a CRM, following up with leads, or keeping track of your calendar, I’ve got you covered. Here’s what I can help with: • Staying on top of schedules, emails, and daily admin • Getting tasks done quickly and reliably • Keeping your CRM clean, updated, and working for you (Salesforce, HubSpot, Zoho, Zendesk & more) • Making sure your clients feel supported from day one • Handling problems without the drama, just solutions • Communicating in English, Spanish, and French • Preparing reports, taking notes, and organizing info • Being someone you can count on and trust I’m fluent in Spanish (native), English (C1), and French (B1), allowing me to connect with clients and teams from around the world. Let’s chat and see how I can help make your life easier!
    Featured Skill Zendesk
    B2B Lead Generation
    Sales
    Management Skills
    Salesforce
    Inbound Inquiry
    Email Support
    Online Chat Support
    Technical Support
    Healthcare
    Customer Support
    Order Tracking
    Live Chat Software
    Email Communication
  • $11 hourly
    Let me help you with all the required skills to solve your customer's issues, with enough expertise and patience to let them know that your company values them enough. I can handle several platforms including Live Chat or emails with proper terms and empathy, and following system procedures provided by you. I work with the type of business owner who cares about quality because excellent work will put more money in your pocket in the long term. Multiple international corporations have trusted me to ensure their customers receive an optimal shopping experience. Send me a message with some information about your goals and what you’re looking for help with, and we can discuss the best way to reach them.
    Featured Skill Zendesk
    Translation
    Castilian Spanish
    Email Communication
    Purchase Orders
    Customer Support Plugin
    Data Entry
    Administrative Support
    Order Management
    Online Chat Support
    Order Processing
    Order Tracking
  • $8 hourly
    I'm a top rated plus freelancer on Upwork, if you’re here is because you need one of the following: ✔ Virtual Assistant ✔ Email support (fast responses) ✔ Shopify order fulfillment ✔ LiveChats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Data entry ✔ Transcription ✔ PDF to Word or Excel Conversion ✔ Help to create reviews of products ✔ App reviews (replying to feedback on both App Store and Play Store) A little about myself: I love technology and music! Learning new skills and challenges, it keeps me active and always thinking how to improve every day. I like watching series and playing video games, hobbies that I enjoy a lot. I'm sure that I can be a great asset for your company and contribute to its growth, taking care of your customers, their issues and solving them. I really enjoy learning about other cultures and their history. About my background: I’m an Event Organizer who has a passion for customer service. Through my years of experience, I’ve worked as an Agent for a Multinational Company called Fitbit, the leading global wearables brand of the high-tech Fitness trackers industry. I handled chats, calls and emails for 3.5 years, providing tech support, reviewing orders, updating account information, exhausting troubleshooting with step by step instructions, providing replacement units when necessary and answering any type of inquiries of potential customers about the products and services. I always followed procedures and policies, troubleshooting till confirming that it was necessary to review the warranty or discuss the case with another team. I have experience facing very high email queues (2.000 daily) with an average EPH (Emails per hour) of 4-5-6 (Client's target) some emails were complex because I also provided support for the Fitbit app, Social media, etc. I also have experience with data entry tasks. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more every day and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results.
    Featured Skill Zendesk
    Logistics Coordination
    Data Entry
    Communications
    Shopify
    Order Fulfillment
    General Transcription
    Email Support
  • $13 hourly
    👋 Hi! My name is Kimberly Serna. With over 10 years of experience in customer service, hospitality, and sales, I excel at delivering top-notch service in diverse cultural settings. My work in international environments has honed my ability to connect effectively with a global clientele. ⚡ I'm proactive and enthusiastic about continuous learning and professional growth. I stay updated on digital marketing and SEO trends and possess skills in graphic design, video editing, and web design. Holding a degree in Audiovisual and Multimedia Design, I am proficient with multiple design platforms, including Canva and various video editing tools. Expertise: 🔍 SEO: Expertise in keyword research and SEO optimization for websites. 🎨 Graphic Design: Strong foundation in graphic design principles. 🌐 Web Design: Proficient in basic web design and development on platforms like WordPress and Shopify. 🎥 Video Editing: Skilled in video editing for social media and institutional content. 🤖 Artificial Intelligence: Experience with managing and utilizing Chat GPT. 📈 Digital Marketing: Capable of developing and executing effective digital marketing strategies. 🛒 E-commerce: Knowledgeable in dropshipping and managing online stores. Key Tools I Use: 📞 Communication: Zendesk, Slack, Intercom 📈 Marketing & Sales: Hubspot, Stripe, Facebook Ads, Later 📋 Project Management: Asana, Trello 📚 Information Management: Notion ⚙️ Automation: Retool 🌐 Web & E-commerce: Shopify, Dropi 🎨 Design & Editing: Canva, CapCut, Figma These tools help me manage projects efficiently, enhance team collaboration, and achieve business goals. My versatile skill set makes me a valuable asset in dynamic environments.
    Featured Skill Zendesk
    Customer Support
    Sales
    Hospitality & Tourism
    Event Planning
    Intercom
    Facebook Ads Manager
    Digital Marketing
    Web Design
    Shopify
    Ecommerce
    Graphic Design
    Adobe Illustrator
    SEO Keyword Research
    Video Editing
  • $20 hourly
    Hi! I’m Laura Sofía Hernández—a proactive and detail-driven Virtual Assistant with over 4 years of experience in freight logistics, operations support, and AR/AP management. I specialize in keeping businesses organized, compliant, and running like clockwork. 🛠 Reliable Admin & Process Support As an all-in-one admin, I support multiple departments—managing schedules, AR/AP, recruiting, coordinating events, processing documentation, communicating with clients, and solving problems as they arise. 🛠️ Whether it’s handling contracts or important documentation, managing inboxes, streamlining operations, or troubleshooting on the fly—I bring structure and calm to complex workflows. 🚚 Freight & Logistics Operations I’ve worked with U.S.-based logistics companies managing dispatch operations, resolving delivery issues, tracking freight, and processing critical documents (PODs, BOLs, invoices, receipts). I coordinate with carriers, ensure real-time updates, and handle behind-the-scenes operations with precision. 💰 Accounts Receivable / Accounts Payable Expertise I’ve managed full-cycle AR/AP operations, including processing vendor payments, managing recurring bills, and ensuring on-time payroll for contractors and staff. I’ve worked with financial platforms like QuickBooks, Xero, Stripe, Zoho Books, and Chargebee to enter and reconcile expenses, verify invoice accuracy, and maintain financial records. I proactively handle overdue payments, ensure compliance, and generate detailed revenue and cash flow reports to support decision-making for leadership. 🌎 Why Work With Me? Bilingual (English/Spanish) Full-time availability + time zone flexibility Experience with logistics CRMs, accounting platforms & cloud tools Strong communicator with a calm, solutions-first approach Trusted by teams across logistics, legal, and operations Let’s simplify your back-end processes, improve cash flow, and keep your business moving forward—smoothly and stress-free.
    Featured Skill Zendesk
    Shopify
    Accounting
    Bookkeeping
    Logistics Coordination
    Creative Writing
    Communication Skills
    Writing
    Customer Support
    Customer Care
    CRM Software
    Administrative Support
    Virtual Assistance
    Email Support
    Interpersonal Skills
  • $25 hourly
    Profesional en Medios Audiovisuales con experiencia en Marketing Digital e implementación de pauta. De la misma manera, con conocimiento y desarrollo en atención al cliente y manejo de PQR de acuerdo a la necesidad del cliente.
    Featured Skill Zendesk
    Time Management
    Order Fulfillment
    Customer Support
    Email Support
  • $7 hourly
    H! I’m the warm, efficient, and fast Customer service representative your clients need. If you're an e-commerce, entrepreneur, or a business owner, I’ll be happy to share my experience and knowledge. As a Customer Service Specialist, I have 5 years of experience in bilingual customer service for medical, commercial, and financial companies in different countries in the U.E. and The United States. During that experience, I learned that customers usually have the data that businesses need; they deal with your tool daily, read about the product, and talk about it constantly. A good customer support VA should know how to identify good feedback and make it a vital step for the business to grow. Here’s a list of some of the skills I can offer to your project: - Inbound Chat Support and Email Communication: I can use tools like Zendesk, Salesforce, and Go High Level to manage multiple interactions from your clients efficiently and warmly, with the active listening your project needs to guarantee the maximum advantage of the feedback provided. - Multiple campaign Expert: Expertise and knowledge are the bases of outstanding performance in every industry. I have proven experience as a healthcare insurance specialist, a financial collection agent, and a Lead generator manager, which can provide multidisciplinary benefits to improve communication with your clients. - Data Entry Specialist: From Excel to Shopify, I have worked with businesses needing data updated fast. Thanks to attention to detail and efficiency, I can ensure a data entry job is successful. - Strong Problem-solving Skills Each customer is his own world, and my job is to keep it easy, independent of any request or problem they may have, with the proper time management and soft skills so they can have a fast and accurate solution to their needs. If you're seeking someone who doesn't just 'do' customer service but 'lives' it, let's connect!
    Featured Skill Zendesk
    SEO Content
    Salesforce1
    Microsoft Excel
    High-Ticket Closing
    Problem Solving
    Data Entry
    Lead Management
    Email Communication
    Email Support
    Online Chat Support
    Administrative Support
    Virtual Assistance
    Customer Support
    Customer Service
  • $7 hourly
    👋 Hello! I am Ángel Sandoval, a Customer Service Specialist with more than 6 years of experience in a call center, providing unique and exceptional support through phone calls, emails and live chat, always guaranteeing complete customer satisfaction. I am passionate about providing immediate solutions to customers, clarifying their doubts and creating unique experiences in each interaction. I always empower myself with the company or brand that I represent to become what the client and employer need. My passion for customer service is what allows me to go above and beyond. Having clear and timely answers that can help people and clients is what I am most passionate about. Due to my exceptional experience, I have extensive knowledge in handling different applications and work tools; With which I am sure that I can help you achieve the results you need to project your company. These are just some of the great things I know and can do for you: ✔Experience in customer service and service of more than 4 years. ✔More than 1 year of experience in Zendesk (Messaging, chat and voice) ✔Hubspot Software Management. ✔Personalized customer service through calls, emails and chat. ✔Resolution of PQR (Requests, complaints and claims) ✔Quick critical and analytical thinking. ✔ Advanced management of Office 360 ​​package (Excel, Word Power Point, etc) ✔Google Site/Google Workspace (Gmail, Calendar, Meet, Chat, Drive, Documents, ✔Spreadsheets, Presentations, Forms) ✔Experience in call applications Zendesk Voice, Avaya One, ZiffApp. ✔Management of remote communication tools (Slack, Microsoft team, etc) Do you want to significantly increase the levels of service and overall satisfaction of your customers? Through personalized attention through different service channels (calls, emails and chat), I know we can do it. Your customers will know that there are people willing to help them when they need it! I will be happy to help you do it. 🔥 Come on, let's go for it 🔥
    Featured Skill Zendesk
    Colombian Spanish Dialect
    Virtual Assistance
    HubSpot
    Online Chat Support
    Customer Service
    Phone Support
    Email Support
    Spanish
    File Management
    BPO Call Center
    Customer Satisfaction
    Customer Support
    Data Entry
  • $10 hourly
    Hi there! I'm Liz, your go-to customer service superstar, ready to create an A-M-A-Z-I-N-G experience and tackle customer needs with lightning speed. With over 2 years of experience working with big-name e-commerce companies, I've sharpened my communication skills, attention to detail, and mastered a variety of software and platforms. Here’s where I shine: ➡️ E-commerce projects ➡️ Live chat support ➡️ CRM software ➡️ Ticket support systems ➡️ Google Docs/Suite I’m all about delivering accurate, concise, and straightforward solutions to any problem—whether it’s “Where’s my order?” or “This isn’t working, what should I do?” I even handle those tricky situations with demanding clients from all walks of life like a pro. But wait, there's more! As a virtual assistant, I bring the same level of enthusiasm and precision to tasks like: 🌟 Calendar management 🌟 Email correspondence 🌟 Data entry 🌟 Social media management 🌟 Research tasks When I'm not saving the day in customer service or handling virtual assistant duties, you might find me diving into the latest fitness trends or crafting fun social media posts. I believe in bringing a little bit of fun and a whole lot of efficiency to every project I take on. I can’t wait to chat with you and make your life a little easier!
    Featured Skill Zendesk
    Email Communication
    Communication Skills
    CRM Software
    Product Knowledge
    Answered Ticket
    Customer Support
    Ecommerce
    English
    Email Support
    Online Chat Support
    Spanish
    Order Tracking
    Freshdesk
  • $5 hourly
    Are you in need of a customer support specialist to assist with your business contacts? You've found the correct profile! With four years of experience in customer support, I am a skilled virtual assistant ready to assist with your business needs. I am a highly motivated customer service professional with excellent skills in attention to detail, multitasking, and organization. I am also adaptable to different work environments and clients. I'm available to provide support for you and your company. I can lend a hand with the following: ✅ Customer Support: — Email / Tickets (Zendesk, Kustomer, CRM) — Chat & Phone (UJET) — Social Media Management I guarantee customer satisfaction and achievement of KPIs. ✅ Leadership, Training, and Management: — Quality Assurance — Product Training — Process Docs Creation — Team Management — Coaching I am pleased to provide training services to your team to assist them in accomplishing their goals. * ✅ Lead Generation: — Identifying Prospective Leads. — Engaging and Qualifying Leads — Follow Up. Rest assured that I pay close attention to detail and have a high rate of successful conversions. * ✅ Admin Work: — ChatGPT Proficiency. — Data Entry — G-suite (Google Docs, Google Sheets, etc.) — Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) — Collecting emails and contact information — Calendar Management — Internet Research — File Conversion (PDF to Excel/Word) — Asana / Trello — Slack I possess extensive knowledge of the most recent technologies and can provide you with assistance for a variety of tasks. *
    Featured Skill Zendesk
    Customer Service Training
    Lead Management
    Administrative Support
    Email Support
    Online Chat Support
    Training
    Lead Generation
    Outreach Email Copywriting
    Customer Service
    Customer Support
    Executive Support
    ChatGPT
    Virtual Assistance
  • $9 hourly
    If you’re here is because you need one of the following: ✔ Virtual Assistant ✔ Email support and handling(fast responses) ✔ Internet Research ✔ Proof Reading (Spanish) ✔ App Testing ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Market research ✔ Following up with customers ✔ Maintenance of data base ✔ Data entry ✔ List Building ✔ PDF to Word or Excel Conversion ✔ Transcription A little bit about myself: I am a person who likes to have new experiences, try different types of food, travel, read and learn new things every day. I'm sure that I can be a great asset to your company and contribute to its growth, taking care of your customers, and their issues. I really enjoy learning about other cultures and their history. About my background: I am an experienced Quality Analyst who has worked for over 8 years in the customer service industry. My history in this industry starts at Dell as a data entry agent, then I moved to Credit Shop working as a customer service agent taking calls and handling emails. I have worked with different companies such as Hot topic, Altice, FragilePak, Uber, Transportation one & some others. I handled chats, calls and emails for 8 years (5 as an agent and the rest as an Analyst) providing tech support, reviewing orders, updating account information, exhausting troubleshooting with step-by-step instructions, providing replacement units when necessary and answering any type of inquiries of potential customers about the products and services. I always followed procedures and policies, troubleshooting till confirming that it was necessary to review the warranty or discuss the case with another team. I have experience facing very high email queues (2.000 daily) with an average EPH (Emails per hour) of 4-5-6 (Client's target) regardless of the completeness of the emails. I also have experience with data entry tasks. Updating information or double-checking details in huge databases (using Google Sheets or Excel) In my experience answering chats, I have been able to handle 2 at a time, depending on the client's needs. After 5 years of being an agent, I achieved a promotion to become a Quality Analyst (Customer Satisfaction Analyst and QA) and start being part of the Tier 2 Teams. Based on metrics, teamwork, and overall performance. As a Quality Analyst, my job was always to evaluate that the processes to provide a good service were being fulfilled, whether in email, chat or calls, always ensuring that the company policies were being met and that the tools provided were used in the right way, but also ensuring that the troubleshooting was done in the right way, in order to improve the customer experience score and provide a better service to our customers. I kept taking chats, calls, and emails on a daily basis though as a secondary task, always focused on customer satisfaction and their specific needs. I learned a lot thanks to that experience. The key for me is, patience, understanding what customers may need and providing clear information while keeping an eye on every little aspect. Those are the key elements to provide great support and a personalized experience. I'm very serious about my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more every day, and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results. Being from Colombia, I am a native Spanish speaker and possess an outstanding command of the language. This skill enables me to handle projects that require accurate translation and communication, allowing me to effectively bridge the gap between languages. Tools and software I have used: Zendesk, Salesforce, HubSpot, Microsoft Dynamics, Zoom, LiveChatinc, VPNs, Google Sheets, Social Media, Shopify, Excel, some of Google Cloud Platforms, Microsoft 365, Outlook, etc...
    Featured Skill Zendesk
    Grant Research & Prospect List
    List Building
    Typing
    Customer Support
    Spanish Tutoring
    Online Research
    Proofreading
    Administrative Support
    Data Entry
    Customer Service
    Spanish
    Email Support
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.