Hire the Best Zendesk Specialists
in Colombia

Tech-savvy | Human-first | Results-driven I'm Luis, a freelance support and operations specialist with over 10 years of experience helping SaaS, EdTech, and digital-first companies streamline the way they onboard users, handle customer support, and build scalable workflows. I help companies grow by improving the way they serve, teach, and connect with their users. My signature? A human-first, agile mindset focused on building smart, useful solutions, fast, and with heart. I’m fluent in English and Spanish, if you’ve got a product, a team, and a big idea that’s ready to grow, let’s make it happen.

I help SaaS, Shopify, Fintech, and E-commerce companies build customer support operations that scale. Beyond delivering exceptional customer experiences, I improve workflows, reduce escalations, strengthen retention, and make life easier for both customers and internal teams. With over 14 years of experience, I've become a trusted extension of the businesses I support, taking ownership of complex customer operations in both English and Spanish. I've organized support systems from the ground up, built and maintained workflows in ClickUp, documented SOPs, optimized processes, managed subscription services, and helped teams stay organized as they grew. I'm comfortable working with AI as part of my daily workflow, using it to improve documentation, streamline support processes, enhance customer communication, and increase team efficiency while maintaining a human, high-quality customer experience. Industries Served Tech & Finance: SaaS, Fintech, Cryptocurrency, Proprietary Trading, Healthcare Financing E-commerce & Retail: Shopify, Fashion Brands, Subscription Services, Micromobility Professional Services: Law Firms, Cleaning Services, Translation & Multilingual Support Core Deliverables • Customer Success & Retention • Technical Support & Troubleshooting • Shopify, Gorgias & Subscription Management • Process Improvement & SOP Documentation • Customer Operations & Escalation Management • AI-Assisted Customer Support • Billing, Payments & Fraud Prevention • English & Spanish Bilingual Support I take ownership, adapt quickly to new products, and enjoy improving the systems behind great customer experiences—not just answering tickets. If you're looking for someone who can support your customers, improve your operations, and become a reliable part of your team, I'd love to connect.

I am a dedicated Business Administration student with a passion for combining academic knowledge with practical experience. With over four years in the customer service field, including two years in a supervisory role, I have honed my skills in leadership, problem-solving, and ensuring exceptional customer experiences. Fluent in both English and Spanish, my bilingual proficiency enhances my ability to connect with diverse audiences. This skill is particularly valuable for companies seeking versatile team members who can cater to a broader range of clientele. As a student of business administration, I am equipped with a strong foundation in business principles, strategic planning, and organizational management. I am eager to apply this knowledge to a dynamic professional environment, and I am particularly interested in roles such as secretary, supervisor, translator, and customer service. What sets me apart is my adaptability. I thrive in fast-paced, changing environments and welcome new challenges. My diverse skill set, combined with a commitment to excellence, makes me an ideal candidate for roles that demand versatility and a proactive approach. I am excited about the opportunity to contribute my skills to a forward-thinking company and am confident that my unique blend of academic knowledge, customer service experience, language proficiency, and adaptability positions me as a valuable asset to your team.

Over the past decade, I’ve led and scaled Customer Success and Customer Service functions, helping organizations build customer-centric strategies that drive retention, expansion, and long-term growth. I combine hands-on experience in customer engagement—through tailored support, webinars, and training—with strong expertise in CRM systems to design and optimize customer journeys at scale. My approach is data-driven, focused on translating customer insights into strategic initiatives that impact the entire business. I thrive at the intersection of customer experience, operations, and business strategy, aligning teams and processes to deliver measurable outcomes. At my core, I believe the voice of the customer is the most powerful driver of business success.