Hire the Best Customer Service Representatives
in Colombia

I am a highly responsible, creative person, with initiative and punctuality, assuming with responsibility the challenges and goals that the organization proposes to me; adaptability to change, personnel management enjoy team-working, high pressure conditions and learn new things, as well as to solve problems efficiently and achieve the productivity goals set by the company.

📌 Need reliable support to manage customer messages, organize daily tasks, and keep your clients well attended? I provide customer service and administrative support focused on clear communication, organization, and problem resolution. ✨ I can help your business save time by handling daily support tasks such as: 🔹 Email Support 🔹 Online Chat Support 🔹 Customer Service Support 🔹 Calendar Management 🔹 Data Entry 🔹 Problem Resolution 🔹 Microsoft Excel 🔹 Google Docs, Gmail, WhatsApp, and Zoom 💡 My strengths include attention to detail, organization, adaptability, clear communication, and a strong service attitude. 🌎 Native Spanish speaker with basic English skills for simple communication and customer support tasks. 🤝 Let’s work together to keep your daily operations organized and your customers supported.

I’m a bilingual (Spanish–English) Administrative, Client Operations, and Recruiting Specialist with over 4 years of experience supporting healthcare, dental, legal, recruiting, and remote operations teams for U.S.-based companies. My background includes client coordination, scheduling, onboarding, recruiting support, case management, customer service, and day-to-day operational assistance in fast-paced remote environments. I’m highly organized, detail-oriented, and comfortable managing multiple priorities while maintaining professional communication and accurate follow-through. I have experience supporting recruitment and hiring processes, including candidate sourcing, outreach, applicant screening, interview scheduling, hosting interviews, resume review, pipeline tracking, and onboarding coordination. I have experience working with recruiting platforms, sourcing tools, CRM systems, and project management software to support recruiting workflows and candidate management. Recently, I completed training in Generative AI for Recruiting and Talent Acquisition, with knowledge of AI-assisted sourcing, candidate communication, workflow optimization, and recruiting support tools. In addition to recruiting and operations, my foundation in dentistry and healthcare administration provides me with experience in patient coordination, treatment-planning support, scheduling, insurance communication, and medical/dental terminology, making me a strong fit for healthcare and administrative roles. Core strengths: • Administrative & Operations Support • Recruiting Coordination & Candidate Screening • Scheduling & Calendar Management • Client Success & Communication • Candidate Outreach & Pipeline Tracking • Healthcare & Dental Administrative Support • CRM & Workflow Management • Email & Inbox Management • Documentation & Follow-Up Coordination • Bilingual Communication (Spanish & Professional English) I’m proactive, reliable, adaptable, and committed to helping businesses stay organized, clients feel supported, and operations run smoothly.

¡Bienvenido a mi perfil! Soy una persona con buena actitud. Comprometido y experimentado trabajando en entornos, servicio de atención al cliente. Me desarrollo en entornos exigentes y de ritmo rápido, trabajando para proporcionar a los clientes la mejor experiencia. Me encuentro receptivo a aprender cualquier otra tarea o asignación con previo acuerdo, mi flexibilidad horaria suele ser una ventaja al adaptarme con rapidez, mi independencia y disciplina me otorga la habilidad para adquirir nuevos conocimientos continuamente.

My role extends beyond simply adhering to an established process. I create opportunities for your business to grow through optimization. My client reviews demonstrate my value is far more than simply completing tasks. While most freelancers simply check boxes as proof of the work completed, I have the ability to reduce gaps and improve workflow processes to ensure they complement your company’s growth and scalability. What separates me from other freelancers? I take complete ownership of your store’s execution. I don’t wait until the manual tells me what to do; instead, I examine the manual and ensure the work I provide aligns with your overall organization’s vision of success and profitability. My ultimate goal is to write your processes so that you have a choice to be involved as the business owner, versus needing to be involved. Areas of Expertise: Strategic Catalog Management: Expert in working with Shopify to ensure accurate technical execution, while providing high-end looks (minimalist, luxury, or “Old Money” designs). End-to-End Supply Chain Management: Manage the entire transaction flow starting from supplier management and inventory tracking through complex claim resolution and logistics. Process Engineering: Designed to be a structured workflow for Start-Up and Growing companies, ensuring continued growth in all areas as the company grows. Problem Solving Proactively: Detecting operational bottlenecks and implementing solutions prior to experiencing either: 1. Delays 2. Lost Revenue I am self-starting, adaptable to your technology stack and work independently so there is minimal need for me to collaborate directly with you regarding the day-to-day activities of your business (i.e., keeping your business organized). If you need a partner that can help you receive value from operational processes to help you grow, we should discuss your project! Ready to get started streamlining your operations? Click on the Invite button!

I help real estate pros and small businesses grow on autopilot: organized CRM pipelines, automated follow-up, and social media that stays active and on-brand. Here's what that looks like in practice: CRM SETUP & AUTOMATION I don't just enter data; I build the system. In GoHighLevel, I create pipelines, stages, email sequences, and workflows so every lead gets followed up automatically and nothing falls through the cracks. Also experienced in HubSpot, Salesforce, Zoho, and Apollo for outreach and data management. REAL ESTATE SUPPORT I've supported investors and agents through buying, selling, flipping, and foreclosure deals: lead management, follow-ups, appointment setting, and sourcing and submitting contractor bids (concrete, glazing, electrical, carpentry) that won contracts for my clients. I know the full lead-to-close cycle, including phone outreach when a deal needs it. SOCIAL MEDIA & OUTREACH LinkedIn management and organic outreach, post scheduling across LinkedIn, Instagram, and Facebook, responding to comments and DMs in your brand voice, and securing brand and influencer collaborations for organic growth. REPORTING & OPERATIONS Weekly campaign reports with clear metrics, flagging when numbers move and bringing solutions to the team. ClickUp project setup, SOP creation, vendor ordering, and daily logistics tracking with UPS and FedEx. At my last agency, I managed a client account end to end: meetings, reports, and the copy for their emails and e-books. Fully bilingual in English and Spanish. If you've read this far, we're probably a good fit. Message me with what you need, and I'll tell you honestly whether I'm the right person for it.