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I help SaaS and fintech companies improve customer experience, onboarding, retention, and sales performance in both English and Spanish. My name is Alvaro (AJ), and I bring 16+ years of experience in customer service, sales, onboarding, technical support, and client relationship management. I’ve worked with startups, growing businesses, and customer-focused teams handling high-volume communications while maintaining professionalism, empathy, and results-driven performance. Throughout my career, I’ve supported companies by managing customer onboarding, resolving complex support situations, handling inbound and outbound sales, and building long-term client relationships that improve retention and customer satisfaction. Areas of Expertise: • Client Onboarding & Customer Success • Fintech & SaaS Support • B2B & B2C Sales • Customer Retention • Technical Support (Tier 1) • Live Chat & Email Support • CRM Management & Automation • Administrative Support • Account Management Platforms & Tools: Zendesk, Gorgias, Intercom, Freshdesk, Shopify, HubSpot, RingCentral, AgoraPulse, Oberlo, CRM systems, and other SaaS platforms. Why Clients Work With Me: • 16+ years of customer-facing experience • Fluent English and Spanish communication • Fast learner with minimal onboarding needed • Calm, professional, and solution-oriented approach • Strong sales and retention mindset • Excellent multitasking and organizational skills • Reliable remote setup with backup internet and power I take pride in representing brands professionally, improving customer experiences, and helping businesses grow through strong communication and relationship-building. If you’re looking for someone reliable, proactive, and experienced in customer support, onboarding, sales, and fintech operations. Let’s connect. – AJ Bermudez

SALES AND MARKETING EXPERT, highly specialized with over 30 years of experience in different industries at an international level. Outstanding skills in leadership and creativity, analysis and synthesis, research and decision-making, planning, and execution. EXPERT in the BPO industry as a CUSTOMER SERVICE, SALES REP, and also as a DIGITAL TELEMARKETER. Extensive experience with different types of industries like Sales and Mkt, Finance, Insurance, Healthcare, Real Estate, Tourism, Technology, Advisory, Legal Support, etc. Worked with different leading companies in the USA, Europe, and Latin America providing services in customer service (inbound/outbound calls), appointment scheduling, live chat support, RR SS (Social Networking) support, ticket and e-mail management, technical support and assistance, sales representative, cold callings and lead generation. I manage different customer support software such as Zendesk, LiveChat, Zoho, HelpCrunch, Tidio, Cloudtalk, Odoo, HubSpot, and others. COACHING through my brand “PETER TOURISTER“, consulting and personal mentoring, sharing all my experience of the last 30 years. I provide training and support to companies and their work teams, from their structure and internal organization, strengthening and aligning their processes, developing key personnel in leadership and sales techniques focused on achieving objectives. I share Courses, Conferences, Storytelling, Networking, Webinars, Podcasts, Audiobooks, E-Books through all the tools and channels available. I am based on a solid structure of being, humanist, and entrepreneurial leader. VOICE OVER ARTIST is my main passion. I specialize in voice-overs in three languages for advertising both on radio, television and internet videos, corporate or internal videos, presentations, e-learning, product or explanatory videos, switchboards, megaphones, apps... I offer these online voice-over services from my broadcast studio for radio stations, brands, businesses, companies, shops, individuals, agencies, publishers, production companies and national and international media that need an elegant, warm and natural voice for their project with a clear, warm, rich, deep, powerful and delicate voice register. My voice in German and Spanish is native and neutral and in British it is neutral. I am also a native German/Spanish TRANSLATOR and an expert in business English.

Most businesses don't have a lead problem. They have a sales process problem. I help businesses organize, optimize, and scale their sales operations by improving CRM systems, lead management, appointment setting, and sales processes that generate consistent revenue. I'm a Top Rated Upwork freelancer with 10,000+ hours of proven experience helping companies improve the way they generate, manage, and convert leads. Over the past 15+ years I've worked with startups and established businesses across multiple industries, helping them streamline operations, increase conversions, and build scalable sales systems. My experience includes: • Sales Operations and Process Improvement • CRM Management and Optimization (GoHighLevel, HubSpot, Zoho, Pipedrive and others) • Lead Generation and Prospecting • Appointment Setting • Inbound and Outbound Sales • Sales Team Management • Sales Scripts and SOP Development • Pipeline Management and Reporting • Customer Follow Up Systems Throughout my career I've managed teams of up to 30 sales representatives, built outbound prospecting systems, optimized CRM workflows, and helped businesses create predictable sales processes that support long term growth. I'm also expanding my expertise in sales automation by implementing AI tools and workflow automations that help businesses reduce repetitive tasks and improve response times where they make sense. If you're looking for someone who understands sales operations from the ground up and can help improve the systems behind your revenue, I'd be happy to discuss your project.

Looking for a reliable Virtual Assistant who can bring structure to your operations and keep projects moving forward? With 5+ years of experience in client support, sales coordination, operations management, and digital content, I help entrepreneurs and growing businesses stay organized, improve workflows, and execute projects efficiently. I bring a blend of creativity, organization, and a proactive "can-do" attitude to every task. Software & Tools Expertise ✅ Creative & Productivity: Adobe Creative Cloud (Illustrator, Photoshop, After Effects, Premiere), Canva, Meta Business Suite ✅ Office & Data Management: Google Workspace (Docs, Sheets), Microsoft Office (Excel, Word, Outlook), QuickBooks, Shopify ✅ Project & Client Management: ClickUp, Pipedrive, Zoho CRM, Freshdesk, JustCall ✅ Content & Video Support: Basic video editing, subtitle creation, YouTube scheduling, thumbnail design ✅ Resourcefulness & Adaptability: Quick to learn new tools, create efficient systems, and solve problems independently. How I Can Help • Project coordination, task management, and workflow organization • Team follow-ups, deadline tracking, and progress monitoring • Client communication and customer support across email, phone, and SMS • Process documentation, SOP creation, and operational improvements • Research, reporting, presentations, and administrative support • Content coordination and marketing task management • CRM management, lead tracking, and sales support Operations & Client Support I have experience supporting remote teams, managing day-to-day operations, coordinating projects, and keeping information organized across multiple platforms. I'm especially good at taking scattered information, identifying priorities, and turning ideas into clear action plans. I communicate clearly, pay close attention to details, and take deadlines seriously. Whether you need ongoing support or help with a specific project, I focus on delivering high-quality work while making your day-to-day operations run more smoothly. Let's discuss your project and find the best way to move it forward.

With 4 years of dedicated experience in sales and customer service campaigns via calls and chats, I've honed my abilities in building customer relationships, understanding their needs, and closing deals effectively. My tenure in this role has not only solidified my expertise in communication and sales techniques but also fueled my passion for continuous growth and learning in the field. I'm interested on keep growing professionally and personally. Wishing to embrace new challenges and opportunities, I am committed to expanding my skills.

My experience to date is around 10 years, working on different projects. I have worked as Virtual assistant. Also I have experience in Call Center, Chat Support, Customer Service, Customer Support, Transcription, Email handling, Call handling, Cold calling, Reviews, WordPress, sales. My native language is Spanish. I have a high sense of responsibility, respect, and punctuality. I like teamwork, also always looking for ways to make improvements to the processes. I like to fulfill with all tasks assigned, always seeking the best experience for the client. I am always available to learn new things from each of my jobs and provide a satisfactory and excelent service. ---------------- Mi experiencia hasta la fecha es de alrededor de 10 años, trabajando en diferentes proyectos. He trabajado como asistente virtual. También tengo experiencia en Call Center, Soporte Chat, Servicio al Cliente, Soporte al Cliente, Transcripción, Manejo de correo electrónico, Manejo de llamadas, Cold calling, Comentarios, WordPress, ventas. Mi lengua materna es el español. Tengo un alto sentido de responsabilidad, respeto y puntualidad. Me gusta el trabajo en equipo, siempre buscando formas de mejorar los procesos. Me gusta cumplir con todas las tareas asignadas, buscando siempre la mejor experiencia para el cliente. Siempre estoy disponible para aprender cosas nuevas de cada uno de mis trabajos y proporcionar un satisfactorio y excelente servicio.