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At A Glance: Telemarketing

Direct marketing is a valuable tool and technique made even more prominent in the world of mass emails and diverse social media environments. Freelance telemarketers and professional call center agents provide direct, person-to-person communication about a client’s project or product in a personal way. These experts not only have experience in interpersonal communication with diverse demographics, but more specialized sales reps often have access to various databases that can be used to target the ideal candidate for a client’s service or product.

A call agent or telemarketer’s toolbox often includes experience in lead generation, cold calling, and support services. Experts have the ability to manage and organize multifaceted projects that can include complex payment plans, long-term product involvement, and customer relations. The right freelance telemarketer leveraged in the proper way can easily be the difference between another voiceless online project and a personal relationship with customers and users.

Design

What Are Web Fonts and Why Are They Important?

Web fonts were developed to allow designers to use custom fonts that aren’t available on computers while still ensuring their design (and overall branding) remains consistent no matter who’s viewing it, or where. Learn more about web fonts, things to consider when using a web font, and how to optimize web fonts for your site or app.

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March 24, 2017

Customer Support

What is Interactive Voice Response (IVR)?

Interactive voice response (IVR) is an automated telephone system that interacts with callers and gathers information about the purpose of the call to route callers to the appropriate individual or department.

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March 24, 2017

Customer Support

Customer Experience Trends to Look for in 2017

Customer experience (CX) refers to the interactions between a customer and an organization that occur for the duration of the business relationship. In recent years, customer experience has grown in value to supersede product quality, value, and customer service.

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March 23, 2017

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