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At A Glance: Telemarketing

Direct marketing is a valuable tool and technique made even more prominent in the world of mass emails and diverse social media environments. Freelance telemarketers and professional call center agents provide direct, person-to-person communication about a client’s project or product in a personal way. These experts not only have experience in interpersonal communication with diverse demographics, but more specialized sales reps often have access to various databases that can be used to target the ideal candidate for a client’s service or product.

A call agent or telemarketer’s toolbox often includes experience in lead generation, cold calling, and support services. Experts have the ability to manage and organize multifaceted projects that can include complex payment plans, long-term product involvement, and customer relations. The right freelance telemarketer leveraged in the proper way can easily be the difference between another voiceless online project and a personal relationship with customers and users.

Customer Support

Customer Experience Trends to Look for in 2017

Customer experience (CX) refers to the interactions between a customer and an organization that occur for the duration of the business relationship. In recent years, customer experience has grown in value to supersede product quality, value, and customer service.

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March 23, 2017

Customer Support

How to Excel at Customer Support by Channel: Phone, Email & Live Chat

Every support channel is unique. Discover some top tips for how to do customer support the right way across three of the most popular channels: phone, email, and live chat.

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March 23, 2017

For Clients

Fixing Mobile Usability Issues in WordPress

If your WordPress site has received a Google Webmaster Tools notification that your site has mobile usability issues there are a couple of possible culprits.

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March 23, 2017

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