Hire the best BPO Call Center Specialists in Colombia

Check out BPO Call Center Specialists in Colombia with the skills you need for your next job.
  • $20 hourly
    I am a person who has worked in very different areas of customer service and administration, I consider myself as proactive and always full of new ideas to offer on the workplace, I am a fully bilingual (Spanish and English) speaking person, I am also always ready to learn new things! I Have a lot of experience in the area of Project Management and Virtual Assistant as well as Executive Assistance, I can help with anything you need!
    Featured Skill BPO Call Center
    Cold Calling
    Adobe Illustrator
    Content Creation
    English
    Spanish
    Microsoft Excel
    International Business
    Brand Marketing
    Community Engagement
    Marketing
    Google Sheets
    Social Media Website
    Microsoft Word
    Graphic Design
    Google Workspace
    Instagram Story
    Social Media Management
    Canva
  • $35 hourly
    Computer Science Engineer (UNIVERSIDAD EAFIT 2000-1) with 20 years of experience performing in Information Technology, B2C Customer Care, Data Science and Analytics and Marketing areas. Leading IT Teams of 20 people and multifunctional international projects with around 60 people. Broad experience on implementation and deployment of Data Strategy, governance and Analytics processes, ERP's (SAP), CRM (SalesForce), Digital Transformation, Digital Marketing support, Invoicing systems, e-commerce channels operation. The people I worked with, highlights my drive for Results, interpersonal relations, analytical capabilities, teamwork, on top of a strong sense of commitment and responsibility.
    Featured Skill BPO Call Center
    Amazon EC2
    Salesforce
    Call Center Management
    Change Management
    Technical Project Management
    Agile Software Development
    Data Science
    Cloud Management
    Salesforce CRM
    SAP
    Computer Science
    Machine Learning
    Network Engineering
    Design Thinking
  • $15 hourly
    Hello, I'm Dani! I have over 5 years of experience in various administrative and support roles, including Executive Assistant, Pre-Hearing Assistant, Social Media Assistant, Floor Support Associate, and Team Leader. My diverse experience has allowed me to develop a wide range of skills, including: -Email and calendar management -Agenda setting and follow-up -Business relationship management -Communication and coordination across all organizational levels -Process optimization and quality assurance checks -Data entry and tracking for accuracy -Compensation tracking and payroll management -Content creation, copywriting, and video editing -Social media management and strategy -Training, development, and team leadership -Customer service and client follow-ups -Recruitment and onboarding support I’m proficient in tools like Excel, PowerPoint, Google Workspace, Basecamp, ClickUp, Canva, HubSpot, QuickBooks, Calendly, Workday, Slack, Dropbox, Zoom, and Zapier, allowing me to manage projects efficiently and deliver results in fast-paced environments. I am highly motivated, organized, and a quick learner, always eager to take on new challenges and drive success in every project. I look forward to contributing to your projects and helping you achieve your goals!
    Featured Skill BPO Call Center
    Project Management
    Build Automation
    Email Management
    Calendar Management
    Microsoft Excel
    General Transcription
    Spreadsheet Software
    Customer Service
    Customer Satisfaction
    Employee Engagement
    Translation
    Content Creation
    Call Center Management
    Social Media Management
  • $7 hourly
    👋 Hello! I am Ángel Sandoval, a Customer Service Specialist with more than 6 years of experience in a call center, providing unique and exceptional support through phone calls, emails and live chat, always guaranteeing complete customer satisfaction. I am passionate about providing immediate solutions to customers, clarifying their doubts and creating unique experiences in each interaction. I always empower myself with the company or brand that I represent to become what the client and employer need. My passion for customer service is what allows me to go above and beyond. Having clear and timely answers that can help people and clients is what I am most passionate about. Due to my exceptional experience, I have extensive knowledge in handling different applications and work tools; With which I am sure that I can help you achieve the results you need to project your company. These are just some of the great things I know and can do for you: ✔Experience in customer service and service of more than 4 years. ✔More than 1 year of experience in Zendesk (Messaging, chat and voice) ✔Hubspot Software Management. ✔Personalized customer service through calls, emails and chat. ✔Resolution of PQR (Requests, complaints and claims) ✔Quick critical and analytical thinking. ✔ Advanced management of Office 360 ​​package (Excel, Word Power Point, etc) ✔Google Site/Google Workspace (Gmail, Calendar, Meet, Chat, Drive, Documents, ✔Spreadsheets, Presentations, Forms) ✔Experience in call applications Zendesk Voice, Avaya One, ZiffApp. ✔Management of remote communication tools (Slack, Microsoft team, etc) Do you want to significantly increase the levels of service and overall satisfaction of your customers? Through personalized attention through different service channels (calls, emails and chat), I know we can do it. Your customers will know that there are people willing to help them when they need it! I will be happy to help you do it. 🔥 Come on, let's go for it 🔥
    Featured Skill BPO Call Center
    Colombian Spanish Dialect
    Virtual Assistance
    Zendesk
    HubSpot
    Online Chat Support
    Customer Service
    Phone Support
    Email Support
    Spanish
    File Management
    Customer Satisfaction
    Customer Support
    Data Entry
  • $6 hourly
    4 years in the BPO business mostly in the Workforce department, great in excel and translation during calls.
    Featured Skill BPO Call Center
    Microsoft Excel
    Typing
    PDF Conversion
    Soft Skills Training
    Call Center Management
    Audio Transcription
    Scheduling
    Translation
    English
    Spanish
  • $13 hourly
    Psychologist with experience in the treatment of clinical-relevant mental health problems, where I have worked with children, adolescents, and adults. I have worked under pressure, and I have met the proposed objectives. I have also worked with an immigration law firm, conducting assessments and psychosocial evaluations for immigrants; especially with the Latino/a population with emergent situations such as domestic violence, emotional distress, threats, depression and posttraumatic stress. Above all, I am an empathetic and honest person. I have a high sense of responsibility, discipline, and punctuality. I like to be self-taught - where I constantly learn from my mistakes - and work in a team - since I find it important to train myself through the teaching of my peers and colleagues. I seek personal, social, and intellectual growth, which allows me to become a confident, ethical and adaptable professional, and in this way, actively contribute to the improvement of society.
    Featured Skill BPO Call Center
    Call Center Management
    Recovery Point Objective
    Psychology
  • $12 hourly
    🌟 Experienced Customer Service & Sales Leader | Intake Specialist & Manager | Virtual Assistant 🌟 📞 10+ Years of Excellence in Call Center, Sales, Customer Service, and Legal Intake Operations 📞 With over a decade of expertise in customer service, sales leadership, and legal intake operations, I bring a comprehensive skill set tailored to drive exceptional outcomes. My background includes managing intake processes for law firms, optimizing workflows, and ensuring seamless client onboarding experiences. 🚀 Proven Leader & Virtual Assistant Extraordinaire 🚀 As an Intake Specialist and Manager, I excel in handling high-volume client inquiries, maintaining accurate records, and implementing strategies to improve client engagement and satisfaction. Additionally, my Virtual Assistant experience showcases my ability to manage schedules, coordinate projects, and deliver top-notch administrative support—all while maintaining a results-driven approach. 💡 Why Choose Me? 💡 ✅ Expertise in Call Center Operations ✅ Stellar Customer Service Skills ✅ Proven Sales & Intake Team Leadership ✅ Results-Driven Approach ✅ Strong Client Relationship Building ✅ Exceptional Virtual Assistant Capabilities Let’s collaborate to streamline your operations, elevate your client experience, and achieve your business goals. Connect with me to explore how my unique skill set can make a difference for your projects and organization!
    Featured Skill BPO Call Center
    Coaching
    Call Center Management
    Microsoft Office
    Customer Service
    Sales
  • $15 hourly
    PROFESSIONAL SUMMARY Seasoned Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Resultsdriven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
    Featured Skill BPO Call Center
    Training
    International Business
    Management Skills
    Action Plan
    Call Center Management
    Leadership Skills
    Customer Service
    Sales
    Email Communication
  • $8 hourly
    I consider myself a patient person, good teammate, organized and responsible. Willing to learn new things, I'm good working under pressure, team leading experience and around 4 years in customer service experience and 3 years in Training departments experience. - Experience in BPO industries - Digital Marketing experience - Sales and retention skills - Marketing consultant for small business
    Featured Skill BPO Call Center
    Outbound Sales
    Sales
    Soft Skills Training
    Customer Retention
    Administrate
    Marketing
    Management Skills
    Customer Service
    Training & Development
    Wireless Communication
    Sales Consulting
    Digital Marketing
    Sales & Marketing
    Digital Marketing Strategy
  • $20 hourly
    6 years + Experienced Senior Recruitment Manager specializing in full-cycle recruitment, headhunting, and talent acquisition across industries such as healthcare, IT, finance, BPOs, real estate, and marketing. I have successfully managed high-volume hiring for 200+ clients, sourcing and placing top talent in sales, marketing, customer service, executive assistance, accounting, bookkeeping, and content creation roles. I excel in building and maintaining talent pipelines, optimizing ATS workflows, and ensuring efficient, data-driven recruitment processes. With a keen eye for talent, I lead and mentor recruiters, enhancing sourcing strategies and candidate evaluation techniques. My expertise in HR compliance, workforce planning, and process improvement enables businesses to scale effectively with the right hires. Skills & Expertise: • Full-cycle recruitment & headhunting • Talent sourcing & pipeline management • Applicant Tracking Systems (ATS) setup & optimization • Interviewing & candidate assessment • HR compliance & labor law knowledge • Workforce planning & process improvement • Leadership & team development • High-volume hiring for entry to managerial roles Tools & Technologies: • ATS & HR Platforms: Workable, LinkedIn Recruiter, JazzHR, BambooHR, SAP SuccessFactors, Deel • Productivity & Collaboration: Google Suite, Microsoft Suite, Office 365, Airtable, Slack, Zoom, Trello, Asana, Monday.com • Job Boards & Sourcing Tools: Indeed, ZipRecruiter, Glassdoor, AngelList I’m passionate about connecting businesses with top-tier professionals and streamlining recruitment strategies. Let’s work together to build your dream team! 🚀
    Featured Skill BPO Call Center
    LinkedIn Recruiting
    Psychometrics
    Contract Drafting
    Human Resources
    Psychology
    Customer Service
    Human Resources Consulting
    Human Resource Management
    Hiring Strategy
    Recruiting
    HR & Business Services
  • $10 hourly
    PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for all kinds of companies. I have worked for logistics companies in the United States for more than 3 years. I also have knowledge in the management of KPIs, creation and assignment of schedules, team management, payroll, point of contact, negotiation with new clients and hiring process for more than 2 years.
    Featured Skill BPO Call Center
    Project Timelines
    TIMETRACKER
    Zendesk
    Jira
    Google Workspace
    Office 365
    Microsoft Project
    IT Project Management
    Project Management
    Account Management
    Logistics Coordination
    Project Logistics
    Logistics Management
    Supply Chain & Logistics
  • $20 hourly
    Experienced operations leader with over 10 years of expertise in the BPO sector, specializing in team leadership, sales strategies, and client relationship management. Proven track record of driving results through data-driven strategies, process optimization, and team empowerment. Adept at delivering high-quality service in dynamic environments, achieving KPIs, and fostering collaborative cultures. Core Competencies: - Team management (teams up 180 members). - Strategic planning and process optimization. - Leadership and motivation in fast-paced environments. - Negotiation and risk analysis. - Data-driven decision-making and KPI management. - Advanced proficiency in Excel, CRM (Salesforce), Power BI, Jira.
    Featured Skill BPO Call Center
    Sales
    Server
    Administrate
    Customer Service
    Data Interpretation
    Call Center Management
  • $8 hourly
    A bilingual professional with extensive experience in medical and legal interpretation, providing real-time translation for Spanish-speaking clients and professionals in the United States. Skilled in translating complex concepts, managing sensitive communication, and ensuring clarity in high-pressure environments. Experienced in working with specialized terminology in medical, legal, and administrative fields. Strong customer service background, with a focus on problem-solving, empathy, and maintaining confidentiality while adhering to ethical standards.
    Featured Skill BPO Call Center
    Simultaneous Interpreting
    Consecutive Interpreting
    Medical Interpretation
    Legal Calendaring
    Legal Transcription
    Legal Translation
    Legal Terminology
    Customer Retention Strategy
    Language Interpretation
    Customer Service
    Call Center Management
  • $5 hourly
    PROFILE Associate degree as an administrative assistant, with customer service experience for 3 years, 1 year in instore sales, responsible, adaptable, lots of creativity to solve situations under pressure, with skills for conflict solving or arrangements between parties to solve issues. I am super rational, and I combine that with the customer service experience I have to use it to my advantage, the situation advantage and the client benefit so that it becomes a win win scenario. Strengths on understanding the customer's needs always looking for a satisfying and humanitarian solution to provide a positive image of the people that I´m working with or working for.
    Featured Skill BPO Call Center
    Outbound Sales
    Outbound Call
    Customer Service
    Sales
    Call Center Management
  • $15 hourly
    I am an industrial engineer with over 5 years of customer service experience and more than 3 years in leadership and management roles. My career is distinguished by my ability to leverage data analysis and a goal-oriented approach to drive engagement and productivity. In addition to my engineering and management expertise, I have substantial experience in data entry and as a virtual assistant, which has strengthened my organizational skills, attention to detail, and task management abilities. I possess a comprehensive understanding of leadership, project management, and emotional intelligence, with a strong focus on preventing burnout and enhancing decision-making. I have collaborated closely with Operations Managers to improve quality assurance, customer experience, and employee satisfaction, utilizing tools such as Google Sheets, Data Studio, Tableau, Salesforce, and Asana to manage productivity across teams. My strategic, data-driven action plans have consistently contributed to team success and continuous improvement. Key skills include data-driven decision-making, stress management, clear communication, analytical thinking, problem-solving, and effective time management.
    Featured Skill BPO Call Center
    Google Sheets
    Transaction Data Entry
    Data Entry
    Freelance Marketing
    Copy Editing
    Copy & Paste
    Translation
    Business
    Logistics Management
    Project Logistics
    Supply Chain & Logistics
    Call Center Management
    Supervision
    Industrial Engineering
  • $10 hourly
    I am a dedicated detail-oriented Marketing Assistant . From Shopify management to executing effective marketing strategies, I help online stores scale and thrive in competitive markets. ✅ Shopify store setup, product listing, and optimization for better performance. 📢Facebook Ads campaign creation, management, and performance tracking. ⬇Crafting and implementing sales funnels to convert leads into loyal customers. ✨Designing engaging visuals using Canva to boost brand appeal. 🔝Analyzing sales and marketing data to refine strategies and improve ROI. 🖥Microsoft Office and Google Workspace tools 🤖Advanced knowledge about AI tools ✍Copywriting With a keen eye for detail and a results-driven mindset, I am here to assist your e-commerce business in achieving its full potential. Let’s work together to create impactful strategies and memorable online experiences for your customers!
    Featured Skill BPO Call Center
    AI Text-to-Speech
    ChatGPT
    Shopify Dropshipping
    Writing
    AI Writing Generator
    Virtual Assistance
    Facebook Ads Manager
    Ecommerce
    Marketing
  • $8 hourly
    PERFIL PROFESIONAL Tengo conocimiento en servicio al cliente en atención personalizada, manejo de dinero; teniendo cantidades grandes bajo mi custodia, call center, atención de PQRS, cobro de cartera, deseo aplicar todos mis conocimientos en beneficio de la empresa y de mis compañeros, así mismo adquirir conocimientos para crecer laboralmente y personalmente, siendo recursiva y comprometida con las labores asignadas.
    Featured Skill BPO Call Center
    Phone Communication
    Customer Service
    Call Center Management
  • $7 hourly
    Profesional en administración de empresas con más de 11 años de experiencia en la industria del BPO y 8 años como analista de calidad en los cuales desarrolle habilidades como: * Coaching y feedback. * Construir Dashboards y otros reportes que el cliente requiera usando Microsoft Excel. * realizar monitoreos a través de diferentes plataformas de evaluación. * Realizar presentaciones en WBR, MBR y QBR.
    Featured Skill BPO Call Center
    Artificial Intelligence
    Data Entry
    Quality Audit
    Python
    Microsoft Excel
    Phone Communication
    Customer Service
  • $15 hourly
    With a diverse skillset focused on video production and project management, I bring a broad range of talents that can be of benefit to your project. Throughout my career, I have gained experience in a number of different areas, including video production and project management. Passionate about my work, I strive to be efficient in every project I undertake. I appreciate the opportunity to establish mutually beneficial relationships with my clients, while fostering a productive and enjoyable work dynamic. If you are looking for a versatile professional capable of delivering exceptional results, I am here to help you achieve your goals. Let's start a successful collaboration together!
    Featured Skill BPO Call Center
    Video Post-Editing
    Customer Service
    Audio Editing
    Scheduling
    WordPress
    Customer Support
    Adobe Photoshop
    Spanish to English Translation
    Castilian Spanish
    Video Intro & Outro
    Adobe Premiere Pro
    Video Production
  • $6 hourly
    Hello! I studied Modern Languages, I speak English, French, Spanish as my first language and a little bit of Portuguese. I have had the experience of working on different areas such as teaching, communication, and virtual customer service. I am patient, honest, disciplined, ordered, responsible and dedicated to my work. I have a good attitude for teamwork and I love to interact with people.
    Featured Skill BPO Call Center
    Cold Calling
    Business Intelligence
    Data Entry
    Teaching English
    Translation
    French Tutoring
    Microsoft Word
    Customer Service
    Cold Call
    English Tutoring
    English
    Phone Support
  • $12 hourly
    Efficient Customer Service Representative with over 3 years of experience in telephone customer service, including sales, Collections, customer care, and travel assistance. I have extensive knowledge of customer service software, automatic dialer systems, conflict resolution, and I possess a positive attitude. Able to resolve customer problems efficiently and increase customer satisfaction in a back-to-back environment maintaining a good attitude every time. Used to create reports for the company’s benefit.
    Featured Skill BPO Call Center
    Telemarketing
    B2B Marketing
    Lead Generation
    Communications
    Spanish English Accent
    Content Management System
    Colombian Spanish Dialect
    Sales
    Debt Collection
    Customer Service
    Scheduling
    English
    Spanish
    Phone Support
  • $10 hourly
    With over six years of experience as an Operations Manager, Technical Recruiter, Talent Acquisition Manager, and Hiring Manager, I bring a comprehensive approach to recruiting, operations, and HR leadership. I have successfully managed the full lifecycle of the recruitment process — from strategic sourcing and candidate engagement to final offer and onboarding — ensuring top-quality hires across various industries. I have led, trained, and managed multicultural and multidisciplinary teams across recruiting, operations, and human resources, consistently building high-performance departments that drive business success. Throughout my career, I have filled hundreds of roles for well-known companies, always prioritizing a balance between technical expertise and critical soft skills. I am highly experienced in utilizing a wide range of recruiting technologies, job boards, CRMs, and Applicant Tracking Systems. Additionally, I have designed and executed highly effective advertising campaigns, marketing strategies, and talent attraction initiatives to increase candidate flow, strengthen talent pipelines, and enhance revenue margins. My background also includes leading BPO and outsourcing operations, both nearshore and offshore, combining practical expertise with formal training to drive operational excellence. My career has been built on hard work, consistency, and a relentless focus on results — creating thousands of successful professional connections along the way. As a driven, solutions-oriented professional, I thrive in dynamic environments and am committed to continuous growth. I am passionate about partnering with forward-thinking companies to achieve ambitious goals and drive lasting success. Technologies and Platforms: SAP, ClickUp, Scrum, Kanban, TestGorilla, Python, Jira, Greenhouse, Lever, Zoho, LinkedIn, Boolean search techniques, GitHub, CRM systems, ERP platforms, CMS platforms, BambooHR, and more.
    Featured Skill BPO Call Center
    Management Skills
    Staff Recruitment & Management
    Spanish to English Translation
    Candidate Interviewing
    Recruiting
    Marketing
    Data Entry
    HR & Business Services
  • $8 hourly
    With a diverse background in customer service and sales, paired with my recent experience as a freelance interpreter, I am confident in my ability to contribute effectively to your team while delivering excellent support to customers. During my time as a bilingual customer service provider at FedEx, I honed my communication skills, ensuring customers received prompt and accurate assistance. This role enhanced my ability to handle incoming calls with professionalism, patience, and empathy—qualities I recognize as essential for success in the Call Center Representative position. My experience has instilled in me the importance of following standard procedures and best practices to guarantee customer satisfaction while maintaining operational efficiency. Furthermore, my background as an interpreter at Interpreters Unlimited has equipped me with the ability to adapt quickly to various environments and requests. Specifically, I have provided clear and accurate interpretations in settings as diverse as court hearings and mental health evaluations, where clarity and understanding are paramount. This experience has instilled a keen attention to detail and the ability to thrive under pressure—attributes that would serve me well in a call center setting. I am particularly drawn to the opportunity as a customer service representative because of its commitment to supporting staff members and assisting with daily operational duties. I appreciate the learning environment reflected in the job summary, and I am eager to apply my extensive customer service background to help the team achieve its goals while growing my skills further under your guidance.
    Featured Skill BPO Call Center
    Solar Energy
    Medical Interpretation
    Virtual Assistance
    Customer Service
    Lead Generation
    B2B Marketing
    Cold Calling
    Typing
    Sales
    B2B Lead Generation
    Consecutive Interpreting
    Simultaneous Interpreting
    Communication Etiquette
    Customer Support
  • $15 hourly
    Engaging Senior Customer Service Representative with 7+ years of experience in fast-paced call center environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.
    Featured Skill BPO Call Center
    Key Account Management
    Cold Calling
    Appointment Setting
    Customer Service
    Customer Support Plugin
    Account Management
    Customer Support
    Sales
    Direct Sales
    Outbound Sales
    Business Development
    Email Support
    Call Center Management
    Phone Support
  • $5 hourly
    Como secretaria ejecutiva con una amplia experiencia en el campo, he adquirido las habilidades y conocimientos necesarios para desempeñar eficazmente las responsabilidades inherentes al puesto de secretaria o asistente. Durante mi trayectoria laboral, he sido capacitada en el uso de herramientas informáticas fundamentales para el desarrollo profesional, lo cual ha contribuido al éxito en mi carrera. Actualmente, me encuentro cursando estudios en negocios internacionales, lo que me ha permitido ampliar mis conocimientos y habilidades, enriqueciendo mi vida personal y profesional. Además, destaco mi destreza en ventas, adquirida de manera empírica y que ha demostrado ser efectiva en mi desempeño laboral.
    Featured Skill BPO Call Center
    Microsoft Office
    Google Docs
    Accuracy Verification
    File Management
    Informatica
    Administrative Support
    Data Entry
    Computer
    Microsoft Word
    General Transcription
    Customer Service
    Microsoft Excel
    Spanish
  • $24 hourly
    Profile I am an undergraduate University Music student at a conservatory in Cali, Colombia. I have good interpersonal relationships, excellent verbal and written communication skills and embrace teamwork with a positive mindset. Languages: Spanish native, English fluency and advanced French. I have experience at customer service as a bilingual agent and also as a private english and french teacher.
    Featured Skill BPO Call Center
    Data Curation
    Customer Support
    English Tutoring
    Customer Experience
    Customer Service
  • $12 hourly
    5 years experience in BPO industry focused in reaching clients target, 2 years managing people and encouraging them to grow and develop teamwork skills. Customer Service, Technical support and sales experience.
    Featured Skill BPO Call Center
    KPI Metric Development
    Community Goals & KPIs
    Steam
    Customer Service
    Management Development
    Management Accounting
    Strategy
    Multitasking
    Team Building
    Call Center Management
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