Hire the Best BPO Call Center Specialists
in Colombia

For the last 10+ years, I have helped US companies increase revenue through sales, client relationships, and better operational systems. I am a bilingual (English/Spanish) Revenue Operations Specialist with a background in high-ticket sales closing, account management, customer success, and sales leadership. I started my career in customer service, learning how customers think, what creates trust, and how to communicate with different personalities. Over time, that evolved into managing sales pipelines, closing high-ticket deals, leading teams, and improving entire customer journeys. Experience: ✔ 10+ years working with US companies ✔ 5+ years in sales & revenue roles ✔ Closed deals up to $60,000 ✔ Experience selling $25K-$30K offers ✔ B2B & B2C sales experience ✔ Managed 25+ active client accounts ✔ Managed, hired, and trained sales teams ✔ Built CRM workflows, automations, and SOPs ✔ Improved sales processes and customer journeys Areas where I create impact: SALES & REVENUE: • High-ticket closing • Discovery calls • Zoom presentations • Follow-up systems • Negotiations • Sales team training ACCOUNT MANAGEMENT: • Client onboarding • Customer retention • Upsells • Relationship management • Problem resolution OPERATIONS: • CRM optimization • Pipeline management • KPI tracking • Workflow creation • Process improvement Tools: GoHighLevel, Pipedrive, HubSpot, Salesforce, Zapier, AI Tools, Google Workspace I work best with companies that need someone who can take ownership, identify problems, communicate with customers, and create systems that drive growth. My goal is simple: protect revenue, create better customer experiences, and help businesses scale.

- Customer satisfaction rating of over 95% across 3 years of experience - Successfully reduced average response time to customer inquiries by 30% - Regularly exceeded monthly targets for upselling/cross-selling - Streamlined virtual assistant workflows, increasing task completion efficiency by 40% and reducing errors by 20% A dedicated and empathetic Customer Support Specialist and Virtual Assistant with over 3 years of experience seeking a position to apply my skills and knowledge in providing exceptional customer service and administrative support for your company. Skills: - Excellent written and verbal communication (Bilingual) - Empathetic and strong active listening - Time management and organization ninja - Work in US time zone - CRM and helpdesk software (e.g., Salesforce, Microsoft Dynamics, Intercom) - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Google Workspace (Docs, Sheets, Slides, Calendar, Gmail) - Project management tools (e.g., Trello, Asana) - Basic accounting and financial management

Raised in Miami Beach, Florida and always leveling up my skills, I’m an Admin Support + Customer Support professional who helps busy teams stay organized, responsive, and on track. I’ve worked in U.S.-facing support and sales environments for years, including call centers in Miami and New York, plus remote work since 2019. I’m quick in high-volume inboxes, calm on calls, and solid at keeping things moving with clean documentation, tight follow-through, and customer communication that feels human, not scripted. I handle inbox and calendar support, scheduling, ticket management, customer service, and inbound sales support, with a strong understanding of business operations and hospitality. I can jump into research, calls, itineraries, CRM updates, data entry, and task tracking with little ramp time, and I’m comfortable in tools for support workflows in platforms like Gorgias and Shopify. If you need someone dependable who can take the busywork off your plate and keep customers taken care of, I got you.

I am a highly motivated professional with strong experience in customer support, technical assistance, sales, administrative management, and client relationship handling. Throughout my career, I have consistently exceeded company targets, ranking among the top performers in customer satisfaction and sales. My background includes working with major brands such as AT&T and Airbnb, as well as independently managing administrative operations in the healthcare sector. I am passionate about delivering exceptional service, optimizing processes, and ensuring both clients and organizations achieve their goals. Professional Experience Technical Support and Sales Agent AT&T June 2022 – December 2022 - Provided technical support, appointment scheduling, customer advisory services, and direct sales (cold selling and upselling). - Successfully managed customer relationships, delivering personalized solutions and ensuring high satisfaction. - Consistently ranked among the top agents in customer satisfaction and sales performance metrics. - Exceeded monthly targets, demonstrating strong problem-solving and communication skills. Support Specialist Airbnb January 2023 – july 2023 - Managed guest and host inquiries via ticketing systems, ensuring prompt and effective resolution of issues. - Handled account management for both guests and hosts, offering personalized support to optimize their experience on the platform. - Proactively addressed user concerns, helping to maintain platform standards and satisfaction levels. - Achieved and often surpassed the company’s service goals, going beyond expectations to ensure a seamless experience for all users. Administrative Manager (Freelance) Healthcare Sector August 2023 – Present - Oversee contract management, ensuring compliance with all agreement terms and healthcare regulations. - Monitor and enhance patient and employee satisfaction, addressing concerns and implementing improvements as needed. - Ensure that service delivery metrics and patient care standards are consistently met or exceeded. - Act as the liaison between management, healthcare professionals, and patients to maintain smooth operational workflows.

Are you looking for a reliable, patient and empathetic professional to take care of your clients? I'm here to help. With over a year of hands-on experience in customer service for a financial company, I specialize in providing fast, efficient, and human-centered support through calls, emails, and live chat. I understand how important it is to make customers feel heard and cared for, that's why I go beyond just solving problems: I build trust. What I offer: ✅ Friendly and professional customer support across multiple channels ✅ Appointment scheduling and calendar management ✅ Virtual assistant tasks with attention to detail ✅ Clear and accurate documentation in Excel, Word and Google Slides. ✅ Basic graphic content creation using Canva ✅ Ticket handling and client communication in Zendesk and similar programs like Twilio. My strength lies in my empathy. During my time in customer service, I actively trained myself to improve my listening skills and emotional intelligence, which has helped me consistently meet support deadlines while still delivering personalized solutions. Let’s work together to deliver excellent service and keep your clients happy.

Losing customers you worked hard to win? That's the problem I solve. I help SaaS companies retain more customers, grow the accounts they already have, and build the customer success processes that make it repeatable. Over 6 years in Customer Success, I've managed 100+ client portfolios, driven $200K+ in expansion revenue, and cut churn by 15% through proactive engagement and data-driven strategy. I'm especially good at the hard part, turning at-risk accounts into long-term, growing customers. Here's how I can support your team: Customer onboarding & activation (SMB and mid-market) Churn reduction & customer health scoring Upsell & expansion campaigns QBRs / SBRs that surface real growth opportunities Customer journey & lifecycle optimization CRM setup & management (HubSpot, Intercom, Custify) Escalation handling & cross-functional coordination I don't just manage accounts. I work alongside your Sales, Onboarding, and Product teams to tie customer goals to business outcomes and drive growth. Bilingual in English and Spanish. I can support customers across both markets. If you need someone to own the customer lifecycle and deliver measurable impact, send me a message and tell me what you're working on.