Hire the Best BPO Call Center Specialists
in Colombia

Losing customers you worked hard to win? That's the problem I solve. I help SaaS companies retain more customers, grow the accounts they already have, and build the customer success processes that make it repeatable. Over 6 years in Customer Success, I've managed 100+ client portfolios, driven $200K+ in expansion revenue, and cut churn by 15% through proactive engagement and data-driven strategy. I'm especially good at the hard part, turning at-risk accounts into long-term, growing customers. Here's how I can support your team: Customer onboarding & activation (SMB and mid-market) Churn reduction & customer health scoring Upsell & expansion campaigns QBRs / SBRs that surface real growth opportunities Customer journey & lifecycle optimization CRM setup & management (HubSpot, Intercom, Custify) Escalation handling & cross-functional coordination I don't just manage accounts. I work alongside your Sales, Onboarding, and Product teams to tie customer goals to business outcomes and drive growth. Bilingual in English and Spanish. I can support customers across both markets. If you need someone to own the customer lifecycle and deliver measurable impact, send me a message and tell me what you're working on.

I help U.S. and Canadian companies turn cold lists and inbound leads into booked revenue. Over the past 4+ years I've worked exclusively with North American clients — dealerships, lenders, and a Fortune 500 tech platform — as an outbound cold caller, appointment setter, and inbound lead qualifier. My numbers: 150+ outbound calls a day, 20+ booked appointments a week, 30%+ conversion on high-pressure conversations, and a steady 90%+ CSAT across every role. I run my pipeline on the tools you're probably already using: HubSpot and Salesforce for CRM, RingCentral and VoIP dialers for calling, Slack for team coordination, and Google Workspace/Notion/Zoom for day-to-day operations. I'm also expanding into Google Ads so I can support the full loop — from paid lead generation to CRM-tracked follow-up. I'm bilingual (English C1 / Spanish native), based in Colombia (UTC-5, fully aligned with U.S. business hours), and I treat every client's pipeline like it's my own quota: clean CRM notes, no ghosted leads, and clear reporting so you always know what's happening with your pipeline. If you need someone to pick up the phone, qualify the lead, and get it on the calendar — reliably, and in fluent English — let's talk.

I am proactive and have over 6 years of experience providing administrative support, technical support, and customer service through multiple channels. I have managed basic accounting tasks, such as preparing and tracking invoices, writing and sending emails, and following up on cases until their resolution. I stand out for my responsibility, organization, and ability to quickly adapt to new environments and digital tools. My ability to work under pressure allows me to maintain quality and speed in every task assigned. I am ready to support your administrative operations with commitment! Native Spanish, Microsoft Office, data entry, Google Workspace.

Profesional en administración de empresas con más de 11 años de experiencia en la industria del BPO y 8 años como analista de calidad en los cuales desarrolle habilidades como: * Coaching y feedback. * Construir Dashboards y otros reportes que el cliente requiera usando Microsoft Excel. * realizar monitoreos a través de diferentes plataformas de evaluación. * Realizar presentaciones en WBR, MBR y QBR.

For the last 10+ years, I have helped US companies increase revenue through sales, client relationships, and better operational systems. I am a bilingual (English/Spanish) Revenue Operations Specialist with a background in high-ticket sales closing, account management, customer success, and sales leadership. I started my career in customer service, learning how customers think, what creates trust, and how to communicate with different personalities. Over time, that evolved into managing sales pipelines, closing high-ticket deals, leading teams, and improving entire customer journeys. Experience: ✔ 10+ years working with US companies ✔ 5+ years in sales & revenue roles ✔ Closed deals up to $60,000 ✔ Experience selling $25K-$30K offers ✔ B2B & B2C sales experience ✔ Managed 25+ active client accounts ✔ Managed, hired, and trained sales teams ✔ Built CRM workflows, automations, and SOPs ✔ Improved sales processes and customer journeys Areas where I create impact: SALES & REVENUE: • High-ticket closing • Discovery calls • Zoom presentations • Follow-up systems • Negotiations • Sales team training ACCOUNT MANAGEMENT: • Client onboarding • Customer retention • Upsells • Relationship management • Problem resolution OPERATIONS: • CRM optimization • Pipeline management • KPI tracking • Workflow creation • Process improvement Tools: GoHighLevel, Pipedrive, HubSpot, Salesforce, Zapier, AI Tools, Google Workspace I work best with companies that need someone who can take ownership, identify problems, communicate with customers, and create systems that drive growth. My goal is simple: protect revenue, create better customer experiences, and help businesses scale.

I bridge the gap between corporate strategy and ground-level execution. With a background in Industrial Engineering and over 5 years of leadership in high-performance environments, I currently orchestrate the operational expansion of a US-based retail franchise. My expertise lies in turning complex logistical challenges into streamlined workflows. From negotiating with international vendors and implementing ERP systems to coordinating on-site store launches with architects and marketing teams, I ensure projects land on time and under budget. Previously, I led large-scale teams in the BPO sector (IntouchCX), mastering the art of talent development and conflict resolution. Today, I combine that human leadership with technical precision to drive business growth.