Hire the Best BPO Call Center Specialists
in Colombia

I bridge the gap between corporate strategy and ground-level execution. With a background in Industrial Engineering and over 5 years of leadership in high-performance environments, I currently orchestrate the operational expansion of a US-based retail franchise. My expertise lies in turning complex logistical challenges into streamlined workflows. From negotiating with international vendors and implementing ERP systems to coordinating on-site store launches with architects and marketing teams, I ensure projects land on time and under budget. Previously, I led large-scale teams in the BPO sector (IntouchCX), mastering the art of talent development and conflict resolution. Today, I combine that human leadership with technical precision to drive business growth.

Raised in Miami Beach, Florida and always leveling up my skills, I’m an Admin Support + Customer Support professional who helps busy teams stay organized, responsive, and on track. I’ve worked in U.S.-facing support and sales environments for years, including call centers in Miami and New York, plus remote work since 2019. I’m quick in high-volume inboxes, calm on calls, and solid at keeping things moving with clean documentation, tight follow-through, and customer communication that feels human, not scripted. I handle inbox and calendar support, scheduling, ticket management, customer service, and inbound sales support, with a strong understanding of business operations and hospitality. I can jump into research, calls, itineraries, CRM updates, data entry, and task tracking with little ramp time, and I’m comfortable in tools for support workflows in platforms like Gorgias and Shopify. If you need someone dependable who can take the busywork off your plate and keep customers taken care of, I got you.

I am proactive and have over 6 years of experience providing administrative support, technical support, and customer service through multiple channels. I have managed basic accounting tasks, such as preparing and tracking invoices, writing and sending emails, and following up on cases until their resolution. I stand out for my responsibility, organization, and ability to quickly adapt to new environments and digital tools. My ability to work under pressure allows me to maintain quality and speed in every task assigned. I am ready to support your administrative operations with commitment! Native Spanish, Microsoft Office, data entry, Google Workspace.

For the last 10+ years, I have helped US companies increase revenue through sales, client relationships, and better operational systems. I am a bilingual (English/Spanish) Revenue Operations Specialist with a background in high-ticket sales closing, account management, customer success, and sales leadership. I started my career in customer service, learning how customers think, what creates trust, and how to communicate with different personalities. Over time, that evolved into managing sales pipelines, closing high-ticket deals, leading teams, and improving entire customer journeys. Experience: ✔ 10+ years working with US companies ✔ 5+ years in sales & revenue roles ✔ Closed deals up to $60,000 ✔ Experience selling $25K-$30K offers ✔ B2B & B2C sales experience ✔ Managed 25+ active client accounts ✔ Managed, hired, and trained sales teams ✔ Built CRM workflows, automations, and SOPs ✔ Improved sales processes and customer journeys Areas where I create impact: SALES & REVENUE: • High-ticket closing • Discovery calls • Zoom presentations • Follow-up systems • Negotiations • Sales team training ACCOUNT MANAGEMENT: • Client onboarding • Customer retention • Upsells • Relationship management • Problem resolution OPERATIONS: • CRM optimization • Pipeline management • KPI tracking • Workflow creation • Process improvement Tools: GoHighLevel, Pipedrive, HubSpot, Salesforce, Zapier, AI Tools, Google Workspace I work best with companies that need someone who can take ownership, identify problems, communicate with customers, and create systems that drive growth. My goal is simple: protect revenue, create better customer experiences, and help businesses scale.