Hire the Best Chat Support Specialists
in Colombia

Bilingual Customer Support Specialist with experience in customer service, client communication, property management, and remote operations. I have worked with international clients handling calls, emails, data management, and customer inquiries in both English and Spanish. My focus is delivering professional communication, quick problem solving, and reliable support while helping businesses improve customer satisfaction and daily operations. Services: • Customer Support (Phone, Email, Chat) • Virtual Assistance • Data Entry • Lead Generation • Administrative Support • Spanish-English Communication Available for long-term and short-term projects.

I help businesses stay organized, respond faster, and improve customer satisfaction. I am a Virtual Assistant with experience in customer support and back office operations, especially in high-demand environments like the telecommunications industry. I help businesses stay organized, respond faster, and provide better customer service by managing daily tasks efficiently and accurately. I am detail-oriented, proactive, and experienced in handling customer requests, updating CRM systems, and following up on cases. 🔹 What I can help you with: Email & chat support Data entry and CRM updates Customer follow-ups Back office tasks Inbox and task organization I have experience working with CRM systems, email platforms, and data management tools. I don’t just complete tasks — I help improve processes and make your operations smoother. I’m reliable, detail-oriented, and ready to support your business from day one. Available to start immediately.

With 6+ years of experience in high-volume contact center environments, I have evolved from frontline Customer Service Representative to Quality Assurance Analyst and Team Lead — leading teams, optimizing performance, and driving measurable operational improvements. I specialize in managing people, processes, and performance metrics to create scalable and efficient customer support operations. Throughout my career at Teleperformance Colombia, I have: • Led and mentored teams to meet and exceed KPIs • Designed and implemented performance improvement action plans • Analyzed quality metrics and operational reports • Conducted calibration sessions and compliance audits • Reduced service gaps through process optimization • Ensured adherence to quality and communication standards My background allows me to understand both frontline challenges and management strategy — bridging execution with leadership. I am now focused on roles such as: • Customer Experience Manager • Operations Manager • Team Lead / Supervisor • QA & Performance Manager If you are looking for someone who can strengthen operations, improve performance metrics, and build accountable, high-performing teams — let’s connect.

Tech-savvy | Human-first | Results-driven I'm Luis, a freelance support and operations specialist with over 10 years of experience helping SaaS, EdTech, and digital-first companies streamline the way they onboard users, handle customer support, and build scalable workflows. I help companies grow by improving the way they serve, teach, and connect with their users. My signature? A human-first, agile mindset focused on building smart, useful solutions, fast, and with heart. I’m fluent in English and Spanish, if you’ve got a product, a team, and a big idea that’s ready to grow, let’s make it happen.

For most of my life, I have been a freelance contractor and technology Consultant, offering both products and services related to communications, networking, electronic security, computing, and other related IT fields, currently working towards getting certified in Data Analysis. I enjoy traveling and adventure sports such as climbing. I also enjoy building devices and machines as a hobby, so I consider myself an inventor. I have over 6 years of experience in Customer Service and Technical Support, mostly in the North American market. Throughout my career, I have built a set of soft skills to enhance my technical background, and I like to learn about new products and services to allow me to properly represent your business and help me provide the best possible support and experience to your customers. I started working as a technical support representative for Sitel, a global BPO company, providing bilingual customer service for world-class companies such as Cox Communications and Lexmark. After this amazing opportunity, I worked in a freelance great position as a remote Technical Support agent for a Canadian communications firm providing world-class technical assistance with products like 3CX, CPBX, MS-Teams, and others. My last experience was as a Hardware Subject Matter Specialist for Advantive, a SaaS offering B2B solutions in different industries such as retail and automotive. I am a fast, self-learner, autonomous, and responsible person, detail-oriented, and a creative team player, and I am certain that I can bring value to your organization, the teams collaborating across it, and a great experience to your users.

Calm and professional customer service specialist with experience in chat and call support, sales, and online customer assistance. Highly organized, dependable, and effective at managing time while maintaining a positive and professional approach.