Hire the best Chat Support Specialists in Colombia
Check out Chat Support Specialists in Colombia with the skills you need for your next job.
- $8 hourly
- 4.9/5
- (17 jobs)
Hi! I'm a Business Administrator with more than 10 years of experience in Customer Support and Admin Support, I have worked With many companies around the globe such as Tracfone, Net10, AT&t, Direct Tv, North star PCP, Curacall and more, providing top-notch customer support via inbound and outbound call, email and chat support, and social media support through platforms such as Zendesk, Talkdesk, Oberlo and Agora among others. My workspace if fully equipped with high speed dedicated internet and a power back up supply, I'm located in Colombia. I'm responsible, reliable and professional, I enjoy building my way through excellence and quality on every job and that is shown with results. I believe that trust and communication are key on a long-lasting business relationship and that is what I stand for. I am available at your earliest convenience!
Chat Support
Email SupportOnline Chat SupportZendeskFollowing ProceduresHelp ScoutAdministrative SupportAnswered TicketCastilian SpanishEnglish - $10 hourly
- 4.7/5
- (7 jobs)
Hello, I'm Juan After a successful career in customer service, I've transitioned into the dynamic world of Quality Assurance, bringing a sharp eye for detail, user-centric thinking, and a results-driven mindset. Over the past year, I’ve worked extensively in QA testing for mobile and web applications, AI models, and interactive learning modules, ensuring exceptional quality and performance across all platforms. What I bring to QA testing: 🧪 Manual Testing Expertise I perform end-to-end testing on mobile and web platforms, identifying bugs, inconsistencies, and usability issues before they reach end-users. 🧠 QA Testing for AI Models With hands-on experience evaluating AI outputs for accuracy, bias, and consistency, I help refine intelligent systems to perform reliably and ethically. 📚 QA for Learning Modules I test e-learning platforms and content for functionality, navigation, responsiveness, and user engagement to ensure a smooth learning experience. 🔍 User-Focused Testing Perspective My background in customer service gives me a unique lens—I test like the user thinks. This ensures not just technical soundness, but intuitive, frustration-free interfaces. 📱 Cross-Platform Testing Experienced in testing across devices, operating systems, and screen sizes, ensuring your app or platform performs seamlessly for all users. 🛠️ Bug Reporting & Test Documentation I create clear, reproducible bug reports and detailed test cases, streamlining communication between QA and development teams. 📈 Continuous Improvement Mindset Whether it's support data or QA cycles, I believe in learning from every iteration. My goal is to help you evolve your product through every test. I'm now fully focused on growing my QA career and partnering with businesses who prioritize product quality, usability, and user satisfaction. Let’s work together to ensure your apps, platforms, and AI models deliver excellence right from the first interaction
Chat Support
QA Software & Testing ToolsQA TestingChatGPTCustomer SupportAdministrative SupportQuality AssuranceOnline Chat SupportEmail Support - $7 hourly
- 5.0/5
- (6 jobs)
Hi there! I'm a dedicated Customer Service Representative with 5 years of experience providing exceptional customer support. I specialize in managing inquiries, resolving issues, and ensuring customer satisfaction. My strong communication skills, problem-solving abilities, and focus on customer needs have consistently set me apart in delivering top-quality service. Here are the services I can provide to assist you: ✅ Virtual assistance. ✅ Customer support. ✅ Bilingual English-Spanish translation. ✅ Data entry services. ✅ Tanscription services. I look forward to working with you!
Chat Support
Logistics CoordinationMicrosoft OfficeSpanishContent ModerationShopify AppsCustomer SupportTranslationOnline Chat SupportCustomer ServiceVirtual AssistanceEmail CommunicationEnglishData EntryGeneral Transcription - $10 hourly
- 5.0/5
- (4 jobs)
Hi there! I am a highly skilled and motivated person with more than 5 years of professional experience. Over the years, I've developed my skills in roles such as Customer Service Representative, Team leader, Operations Manager, Operations Assistant, and Administrative Assistant. My communication skills and organization have led me to work with clients worldwide, helping them achieve their goals and bring their projects to life. I specialize in providing Administrative and operational assistance, and I take great pride in delivering high-quality results that exceed my client's expectations. My skill set includes great Organizational and Communication Skills, Computer Proficiency, Attention to Detail, Data Management, and Customer Service, among others. Whether you need Data Entry and Record Keeping, File organization, Reception, Customer Service, etc, I've got you covered. I believe that clear communication and a collaborative approach are the keys to successful project completion. I take the time to understand my client's needs thoroughly, ensuring that we are on the same page from the outset. Throughout the project, I maintain open lines of communication, providing regular updates and seeking feedback to ensure we stay on track. Why Choose Me? Reliability: You can count on me to meet deadlines and deliver exceptional results without compromising on quality. Client Satisfaction: My ultimate goal is your satisfaction. I go the extra mile to ensure you are thrilled with the final outcome. Problem-Solving: I will contribute to meet your needs and provide long-term solutions. If you're looking for a dedicated and talented team player to bring your project to life, I'd love to hear from you. Let's collaborate and create something exceptional together. Feel free to reach out to discuss your project or if you have any questions. Looking forward to working with you!
Chat Support
Adobe Premiere ProDocument ReviewGoogle SheetsCommunication SkillsData EntryMultitaskingSlackCustomer SupportOnline Chat SupportEmail SupportZendesk - $15 hourly
- 5.0/5
- (5 jobs)
Bachelor's degree in advertising, Highlights of my experience include. - Spanish text transcription, Spanish content writing, - Performing extensive support functions, including web content management, communicating with teams, sending newsletters and coordinating overall operations, while maintaining a consistent level of professionalism and accuracy. - Communicate constantly via phone, email and Zoom, ensuring continuous and reliable contact throughout the day. - Demonstrate proficiency in a wide range of software programs, including social media channels. - Balance multiple tasks within time sensitive environments while providing high-level organization and interpersonal skills. With my proven commitment to providing the highest level of virtual assistance, I am well prepared to extend my track record of exceptional service to your business. I appreciate the opportunity to discuss this position further and my qualifications with you.
Chat Support
ShopifyUGCVideo AnnotationAnnotated ScreenshotAudio RecordingData AnnotationData LabelingSocial Media Ad CampaignAdministrative SupportCanvaOnline Chat SupportCustomer ServiceFacebook Ads ManagerSpanishAudio Transcription - $7 hourly
- 5.0/5
- (4 jobs)
H! I’m the warm, efficient, and fast Customer service representative your clients need. If you're an e-commerce, entrepreneur, or a business owner, I’ll be happy to share my experience and knowledge. As a Customer Service Specialist, I have 5 years of experience in bilingual customer service for medical, commercial, and financial companies in different countries in the U.E. and The United States. During that experience, I learned that customers usually have the data that businesses need; they deal with your tool daily, read about the product, and talk about it constantly. A good customer support VA should know how to identify good feedback and make it a vital step for the business to grow. Here’s a list of some of the skills I can offer to your project: - Inbound Chat Support and Email Communication: I can use tools like Zendesk, Salesforce, and Go High Level to manage multiple interactions from your clients efficiently and warmly, with the active listening your project needs to guarantee the maximum advantage of the feedback provided. - Multiple campaign Expert: Expertise and knowledge are the bases of outstanding performance in every industry. I have proven experience as a healthcare insurance specialist, a financial collection agent, and a Lead generator manager, which can provide multidisciplinary benefits to improve communication with your clients. - Data Entry Specialist: From Excel to Shopify, I have worked with businesses needing data updated fast. Thanks to attention to detail and efficiency, I can ensure a data entry job is successful. - Strong Problem-solving Skills Each customer is his own world, and my job is to keep it easy, independent of any request or problem they may have, with the proper time management and soft skills so they can have a fast and accurate solution to their needs. If you're seeking someone who doesn't just 'do' customer service but 'lives' it, let's connect!
Chat Support
SEO ContentSalesforce1ZendeskMicrosoft ExcelHigh-Ticket ClosingProblem SolvingData EntryLead ManagementEmail CommunicationEmail SupportOnline Chat SupportAdministrative SupportVirtual AssistanceCustomer SupportCustomer Service - $8 hourly
- 5.0/5
- (3 jobs)
Your search stops here! 🙌 🔹 Native Spanish speaker from Colombia with 10+ years of experience in customer service, virtual assistance, and administrative support. 🏆 Top-Rated Freelancer on Upwork, known for high-quality work, excellent communication, and on-time delivery. 💻 I work remotely with international clients, supporting them with: 🟣 Customer service (phone, email, and chat) 🟣 Data entry and administrative tasks 🟣Spanish transcription, proofreading, and audio annotation for AI projects 🧠 I’ve contributed to the training of voice recognition systems and AI assistants, working with over 1,500 hours of annotated audio content. 🔧 Tools I use daily: 💻 Google Drive. 💻 Word. 💻 Excel. 💻 Gmail 💻 Webex. 💻 Canva. 💻ChatGPT (to assist with writing, automate responses, and streamline workflows) I'm also familiar with using AI tools like ChatGPT to improve communication, save time, and increase productivity. Services I offer: ✔️Data entry & virtual assistance ✔️ Transcription in Spanish ✔️ Spanish proofreading I’m always ready to help with reliable and high-quality service in Spanish. 💬 English: Basic conversational 📍 Focused on Spanish-speaking roles También brindo soporte completo en español. Si buscas a alguien confiable, empática y con experiencia para apoyar a tu equipo, estoy lista para colaborar contigo. 💬 I’m just a click away if you need my support! Thank you for reading, and I look forward to working with you. Best regards, Paola S.
Chat Support
Machine LearningTypingChatGPTGeneral TranscriptionAdministrative SupportCustomer SupportGmailData AnnotationOnline Chat SupportPDF ConversionChat PluginEmail SupportData EntryMicrosoft ExcelMicrosoft Word - $5 hourly
- 5.0/5
- (4 jobs)
I specialize in customer service, including calls, chats, emails, and messaging. It's a field I'm passionate about, and I tend to give it my all. I've worked in customer service outside of Upwork for over three years, delivering commitment, dedication, reliability, punctuality, and excellent results.
Chat Support
Customer Transaction EmailCustomer ExperienceSocial Customer ServiceCustomer ServiceCustomer Service ChatbotCommunicationsPhone CommunicationTestimonial VideoOnline Chat SupportEmail CommunicationEmailVoice RecordingTranslationSpanishEnglish - $10 hourly
- 5.0/5
- (3 jobs)
My goal is to support the tasks that is the most tedious, and that are preventing you from dedicating time to what makes your business grow. I am a specialist in Seo, digital marketing, data search assistant, copy writing, creative writing, creation of articles for Blog, digital sales... *Virtual assistant, administrative tasks and agenda management. Orderly, responsible and very committed. I am passionate about excellence in my work.
Chat Support
Salesforce CRMSalesVirtual AssistanceReviewSEO WritingArticleCreative WritingSEO ContentCopywritingCustomer ServiceOnline Chat SupportSpanishContent WritingGeneral TranscriptionData Entry - $8 hourly
- 5.0/5
- (3 jobs)
Travel agent and Customer support with more than 10 years of experience. Bilingual (spanish and english). Excellent phone, email and chat support. Great communication skills and time management. I have experience working from home.
Chat Support
Product SupportWeb TestingTypingMultitaskingMicrosoft OfficeOnline ResearchData EntryCustomer ServiceCustomer SupportSpanishEnglishOnline Chat SupportPhone SupportEmail SupportTravel & Hospitality - $10 hourly
- 5.0/5
- (18 jobs)
Professional in Business Administration and customer service. I have more than 10 years of experience providing administrative support and quality customer service for companies of tangible products. Excellent command of Spanish as a native language, both written and spoken. Ability to establish strong customer relationships, work with precision and follow established processes. Here's an overview of what I can offer: 1️⃣ Customer service and e-commerce: ◾Effective communication with customers and suppliers. ◾Order confirmation and complaint/incident management. ◾Chat and email support. ◾Telephone calls. ◾ Social media management and moderation. ◾ Follow-up on leads and tasks to ensure completion. 2️⃣ Administrative work: ◾ Time management. ◾ Typing. ◾ Internet research. ◾ LinkedIn search. ◾ Data collection. ◾ Data extraction. ◾ Data cleaning. ◾ Transcription. ◾ Google Workspace. ◾ Microsoft Office: Word, Excel (intermediate), Outlook, PPT, PDF. 3️⃣ Science & Analytics: ◾ Data entry. ◾ Excel database management specialist. ◾ Manual testing and Mobil App testing. Why should you hire me? 📌 I work 50 hours a week and adapt to different time slots. 📌 I like customer service with quality. 📌 Commitment and meeting deadlines. 📌 Excellent attention to detail and I'm interested in giving the customer the extra mile. 📌 I apply a constant focus on continuous learning with all my projects. Thank you for visiting my profile and, I look forward to working with you soon! 🤝🌏
Chat Support
SalesManual TestingDatabaseGeneral TranscriptionData ExtractionResearch & StrategyOnline Chat SupportPDF ConversionSpanishCustomer ServiceAdministrative SupportGoogle DocsMicrosoft ExcelAccuracy VerificationData Entry - $5 hourly
- 5.0/5
- (15 jobs)
Thank you for visiting my profile. More than 2 years of experience as a virtual assistant, proactive and adaptable. My approach is based on empathy and organization, always looking for creative solutions. 💼💡 My technical skills and commitment to exceptional results make me a reliable collaborator. I'm here to help you with your day-to-day tasks. 🚀😊
Chat Support
Company RegistrationMicrosoft ExcelCustomer SupportMarket ResearchSpanishTestimonial VideoOnline Chat SupportSupplier SearchEmail SupportDocument ControlSpamAssassinData EntryVirtual Assistance - $5 hourly
- 5.0/5
- (5 jobs)
I am a skilled Manual Tester and Data Entry Specialist with a strong focus on accuracy, problem-solving, and efficiency. My experience in data entry projects has equipped me with the ability to manage large volumes of information, maintain high standards of precision, and meet tight deadlines. As an aspiring Manual Tester, I bring a strong set of transferable skills, such as attention to detail, analytical thinking, and the ability to identify inconsistencies. I am eager to contribute to your project’s success by ensuring quality and delivering dependable results. What I bring to the table as a Manual Tester: ✔️ Conducting manual testing to identify bugs, usability issues, and inconsistencies. ✔️ Creating and documenting test cases and reporting findings in a structured manner. ✔️ Verifying functionality, usability, and compatibility across devices and platforms. ✔️ Strong problem-solving skills to analyze and replicate errors effectively. ✔️ Basic familiarity with QA tools like JIRA, Trello, or Google Sheets for reporting. Data Entry Expertise: ✔️ Accurate and efficient data entry (PDF to Excel/Word). ✔️ Organizing and managing databases with precision. ✔️ Formatting and editing large datasets using Excel (Advanced) and Google Sheets. ✔️ Delivering consistent, high-quality work under tight deadlines. Tools I Use: ✔️ Testing: JIRA, Trello, Browser DevTools, Google Sheets. ✔️ Data Entry: Microsoft Excel (Advanced), Google Sheets. ✔️ Communication & Organization: Slack, Zoom, Asana. Why work with me? With a strong foundation in data handling and a keen eye for detail, I am well-equipped to support your quality assurance and data management needs. My adaptability, quick learning, and dedication ensure that I deliver exceptional results in every project I undertake. Languages: ✔️ Spanish (Native) ✔️ English (Intermediate - Professional Working Proficiency) Let’s work together to bring efficiency and quality to your projects!
Chat Support
ChatGPTPDF ConversionGoogle SheetsOnline Chat SupportColombian Spanish DialectSpanishData EntryCopy & PasteCustomer ServiceIT SupportDrive Software Solutions DRIVEMicrosoft ExcelComputer SkillsMicrosoft Office - $5 hourly
- 5.0/5
- (5 jobs)
ABOUT ME I am from Colombia, 37 years old. I'm a person with great experience in customer service and sales which I have gained throughout the years while working in Catering Service and Logistics. I worked in the Catering service industry for many years, gaining a lot of experience organizing events, and helping our clients to select the best Catering packages while understanding and taking into account their needs. Since 2019 I have worked as a Customer Service and Sales Representative. Later in 2021, I extensively trained in International Logistics and Transportation. This allowed me to gain the position of Logistic Coordinator and Sales. Shortly after, I was promoted to Supervisor Logistic Coordinator, always looking to improve and giving the extra mile to achieve our client's goals, taking care of the company and our client's business by providing issue resolutions and looking after my team and their performance. Providing feed-backs ensuring highquality results.
Chat Support
Online Chat SupportEmail SupportPhone CommunicationTechnical SupportCustomer ServiceLive InterpretationTranslation - $6 hourly
- 5.0/5
- (8 jobs)
I am a full-time freelance native Spanish / Virtual Assistant / Data Entry with over 20 years of experience with an English proficiency certificate. I have experience working with projects such as: • Data Entry • Virtual Assistant • Customer Service • Invoicing • International Purchases • Accounting Assistant • Human Resources • Receptionist • Secretary • Tutor of Children • Fast with typing • Excellent abilities with Excel • Word / PowerPoint • Pdf documents I am very responsible with my duties and very effective with general tasks. Professional in Logistics, International Business Administrator, and Bilingual Secretary.
Chat Support
SpanishEmail SupportOnline Chat SupportData LogisticsOffice AdministrationTypingAudio TranscriptionTranslationCustomer ServiceColombian Spanish DialectAdministrative SupportMicrosoft WordMicrosoft ExcelData EntryVirtual Assistance - $10 hourly
- 5.0/5
- (5 jobs)
With a strong background in Modern Languages and extensive experience in customer service, sales, virtual assistance, and Dropshipping, I am dedicated to delivering exceptional results. Fluent in both English and Spanish, I excel at creating meaningful connections with clients and prospects, ensuring clear communication and effective follow-ups. My diverse experience allows me to handle a range of tasks efficiently, from driving sales growth to managing Dropshipping operations and providing high-quality language instruction. Throughout my career, I have developed a deep understanding of lead generation, prospecting, and client management. My ability to adapt and learn quickly has enabled me to contribute successfully to various projects. Whether it's optimizing sales strategies, managing online store operations, or offering engaging language lessons, I am committed to leveraging my skills to support your business and help you achieve your goals. My expertise includes: -Bilingual Communication: Fluent in English and Spanish, providing clear and engaging communication with clients and prospects. -Sales Expertise: Proven track record in driving sales, developing strategies, and closing deals to boost business growth. -Prospecting & Lead Generation: Skilled in finding and reaching out to potential leads, scheduling calls, and managing follow-ups to enhance client acquisition. -Customer Service: Delivering exceptional support, solving problems efficiently, and maintaining positive client relationships. -Dropshipping Knowledge: Experienced with Dropshipping platforms and processes, including managing orders, customer follow-ups, and optimizing online store operations. -Virtual Assistance: Handling administrative tasks, coordinating projects, and maintaining organized workflows. -Language Instruction: Teaching Spanish and English with a focus on engaging and effective lessons, leveraging my language expertise to facilitate learning. I am committed to meeting deadlines, adapting to new tools, and contributing effectively to your projects. I look forward to discussing how my skills can benefit your business. Thank you for considering my profile. I’m excited to bring my expertise to your team!
Chat Support
PhotographyOnline ResearchTeachingDropshippingData EntryOnline Chat SupportCustomer ServiceEmail SupportTelemarketingShopifyBilingual EducationLanguage StudiesActive ListeningProblem Resolution - $8 hourly
- 5.0/5
- (14 jobs)
Transform Every Customer Interaction into a Lasting Connection! Do you need a customer support specialist who not only resolves issues efficiently but also builds meaningful relationships with your customers? With 15+ years of experience in customer service, data management, and AI-powered automation, I bring the perfect mix of efficiency, empathy, and precision to help your business thrive. 🔹 Why work with me? ✔ Exceptional Customer Support: I ensure every customer feels valued, heard, and satisfied. ✔ Efficient Data Management: I handle data entry with accuracy and organization. ✔ AI & Automation Expertise: I optimize processes using the latest AI tools. ✔ Creative Design with Canva: I create engaging visuals to enhance your brand. ✔ Bilingual Support (Spanish & English): Seamless communication with diverse audiences. Whether it’s managing multichannel support, optimizing workflows, or enhancing your brand presence, I’ve got you covered. Let’s work together to elevate your customer experience and streamline your operations! 📌 Skills: 🗣️ Clear & Effective Communication ❤️ Empathy & Active Listening 🛠️ Problem-Solving & First-Contact Resolution 📊 Data Entry & Management 🤖 AI Tools & Automation 🎨 Graphic Design (Canva) ⏱️ Time Management & Prioritization 🌍 Bilingual Customer Support - (Spanish Speaking y Writing) - (English Writing) 🔧 Tools: 📧 Multichannel Support: Email, Chat, Phone, Social Media 💻 Google Workspace: Gmail, Drive, Calendar 📊 Microsoft Office: Word, Excel, PowerPoint, Power BI 📡 Communication Platforms: Zoom, Meet, Teams, WhatsApp 🤖 AI Tools: ChatGPT, Automation Platforms 🎨 Canva (Graphic Design) ⚙️ Fast Adaptation to New Tools
Chat Support
Database ManagementData EntryAdministrative SupportVirtual AssistanceCanvaChatGPTColombian Spanish DialectSpanishEmail SupportOnline Chat SupportProblem ResolutionActive ListeningCustomer SatisfactionCustomer ServiceCustomer Care - $5 hourly
- 5.0/5
- (6 jobs)
Soy una persona que se ha desempeñado en el ámbito comercial de atención al cliente, manejando las diferentes problemáticas presentadas en los clientes, prestando les servicio técnicos especializados y adecuados para la solución de sus inconvenientes, también tengo varios meses de experiencia corrigiendo y evaluando contenidos con el objetivo de publicarlos en un sitio web.
Chat Support
Technical SupportWindows PhoneGeneral TranscriptionArticle WritingWritingTranslationSales ManagementSalesPhone SupportOnline Chat Support - $15 hourly
- 5.0/5
- (56 jobs)
My experience to date is around 10 years, working on different projects. I have worked as Virtual assistant. Also I have experience in Call Center, Chat Support, Customer Service, Customer Support, Transcription, Email handling, Call handling, Cold calling, Reviews, WordPress, sales. My native language is Spanish. I have a high sense of responsibility, respect, and punctuality. I like teamwork, also always looking for ways to make improvements to the processes. I like to fulfill with all tasks assigned, always seeking the best experience for the client. I am always available to learn new things from each of my jobs and provide a satisfactory and excelent service. ---------------- Mi experiencia hasta la fecha es de alrededor de 10 años, trabajando en diferentes proyectos. He trabajado como asistente virtual. También tengo experiencia en Call Center, Soporte Chat, Servicio al Cliente, Soporte al Cliente, Transcripción, Manejo de correo electrónico, Manejo de llamadas, Cold calling, Comentarios, WordPress, ventas. Mi lengua materna es el español. Tengo un alto sentido de responsabilidad, respeto y puntualidad. Me gusta el trabajo en equipo, siempre buscando formas de mejorar los procesos. Me gusta cumplir con todas las tareas asignadas, buscando siempre la mejor experiencia para el cliente. Siempre estoy disponible para aprender cosas nuevas de cada uno de mis trabajos y proporcionar un satisfactorio y excelente servicio.
Chat Support
Email SupportCustomer ExperienceTechnical SupportCustomer SupportOnline Chat SupportCastilian SpanishTelemarketingAdministrative SupportCustomer ServiceData Entry - $8 hourly
- 4.9/5
- (27 jobs)
I specialize in eCommerce, product listings, dropshipping, data entry, order processing, chat support, and digital content creation; helping businesses optimize and grow their online presence. Experienced in Shopify, Wix, Amazon, and WordPress, I handle product uploads, image management, variants, tags, SKUs, and order fulfillment for smooth transactions. As a bilingual Spanish-English professional, I also provide seamless translation for international sellers. Beyond eCommerce, I assist brands with social media and customer service, managing inquiries and interactions on platforms like Instagram, Facebook, TikTok, and Twitter to enhance engagement. Additionally, I have experience in website design and graphic content creation, developing professional visual assets and ensuring businesses maintain a cohesive and appealing brand identity. Over the years, I've worked with entrepreneurs and small businesses across industries like tourism, fashion, art, and business development, optimizing product listings, managing social media, designing websites, and improving customer experiences. If you're looking for a dedicated professional to streamline your eCommerce operations, enhance your digital presence, or improve customer interactions, feel free to reach out!
Chat Support
Customer ServiceCustomer SupportContent CreationSocial Media ManagementCanvaGraphic DesignWeb DesignData EntryDropshippingProduct ListingsOnline Chat SupportVirtual AssistanceWixShopifyEcommerce - $16 hourly
- 5.0/5
- (23 jobs)
Tech-savvy | Human-first | Results-driven I'm Luis, a freelance support and operations specialist with over 10 years of experience helping SaaS, EdTech, and digital-first companies streamline the way they onboard users, handle customer support, and build scalable workflows. I help companies grow by improving the way they serve, teach, and connect with their users. My signature? A human-first, agile mindset focused on building smart, useful solutions, fast, and with heart. I’m fluent in English and Spanish, if you’ve got a product, a team, and a big idea that’s ready to grow, let’s make it happen.
Chat Support
Product KnowledgeCommunication EtiquetteCustomer SupportLeadership SkillsMobile App TestingSocial Customer ServiceManagement SkillsTicketing SystemTechnical SupportEmail CommunicationZendesk APILead ManagementHuman Resource ManagementOnline Chat SupportTech & IT - $10 hourly
- 5.0/5
- (24 jobs)
💲$10/hr 🌟TOP RATED | 1,082+ Hours on Upwork and 100% Job Success 📈Shopify Virtual Assistant | Shopify SEO | Shopify Product Listings | Customer support Specialist 🗓️ 3 Years of Experience 🌟Bilingual (English-Spanish) I'm Gilda, a Shopify Virtual Assistant and Customer Support Specialist, here to make your life a whole lot easier. I know how busy running an online store can get, and that's where I come in—I’ll handle the nitty-gritty, so you can focus on what you love: growing your business. From optimizing product listings and streamlining order fulfillment to creating a smooth and memorable customer experience, I've got you covered. With my help, your Shopify store can run like a well-oiled machine. What I Bring to the Table: ✔️ Expertise in product listings, search engine optimization, order processing, customer service, and overall store management on Shopify. ✔️ A proven track record of driving results and helping businesses reach their goals. ✔️ Bilingual support (English & Spanish) ✔️ Proactive attitude with the ability to work independently and efficiently. ________________________________________ 🌟Services I Provide: ✔️ Shopify Store Management: • Virtual Assistance for Shopify Store Management • Product Listings and Optimization • Dropshipping Management • Order Processing & Fulfillment • Manage the end-to-end process of refunds and returns • Generate and send invoices for completed orders. • SEO-Ready Copywriting for Product Descriptions • Generate regular reports on e-commerce performance metrics. • Analyze data to identify areas for improvement. ✔️ Customer Service Support: • Customer service support using leading platforms (Zendesk, Gorgias, GSuite) • Building positive customer relationships through effective communication • Handling inquiries, complaints, and returns with a friendly, professional approach ________________________________________ 🔧 Tools I Use: • Trello, Monday.com, Slack for Project Management • Google Workspace (Spreadsheets, Gmail) • MS Office 365 • Aftership Returns, Loyalty Lion, Recharge App, Okendo, Fondue and others. ________________________________________ I believe in building long-term partnerships through reliable, high-quality work. If you’re ready to elevate your Shopify store, I’d love to collaborate with you. Looking forward to working together! Best regards, Gilda Márquez 🌿 For SEO purposes only: Shopify Virtual Assistant | Shopify Store Manager | Shopify Store Management | Shopify Product Listings | Shopify SEO | Product Listings | SEO Copywriting|Order Processing | Customer Services |
Chat Support
Email MarketingTrelloSlackZendeskCustomer CareProduct ListingsOrder ManagementSEO WritingVirtual AssistanceShopifyOnline Chat SupportEmail SupportCustomer ServiceEcommerce Support - $8 hourly
- 4.7/5
- (22 jobs)
I am a responsible, creative, talkative, and accomplished person with over 10 years of experience in the hospitality industry and 3 years in short-term rentals. I am familiar with multiple short-term rental software such as Hospitable, OwnerRez, Uplisting, and HostAway, among others. I specialize in optimizing listings, analyzing performance, and identifying what works best to increase bookings and improve guest satisfaction. Over the past three years, I have had the opportunity to work with multiple clients in different parts of the world, including Spain, England, the U.S. (Los Angeles, Florida, Texas), Mexico, and Medellín. My work has involved creating operational processes, training teams to improve guest communication, optimizing cleaning schedules, and enhancing overall guest experience. I’ve also helped short-term rental start-ups grow, gaining valuable insights into managing everything from small apartments to luxury villas. I believe happy guests are the foundation of a successful short-term rental business. I have four years of experience in customer service, including working for FedEx and Amazon, where I resolved package issues in the U.S. Additionally, I worked in Colombia’s tourism sector in hostels located in Medellín, Santa Marta, Cali, and Palomino. These experiences shaped my problem-solving abilities and strengthened my skills in guest communication and operational management. During my time as an operations manager for a vibrant solar energy start-up, I managed a wide range of administrative tasks, from handling contracts and paperwork to optimizing team workflows and software. This role taught me how to manage projects under pressure while maintaining a positive, solution-oriented mindset. On a personal level, I am a funny and easy-going person who loves to see the positive side of things. I enjoy working in teams and supporting others, offering solutions that benefit everyone involved. I am fluent in English, Spanish, and I am learning French and pride myself on being patient, a good listener, and always eager to learn and improve, I guess one of my skills as well it's flexibility!
Chat Support
Property ManagementHospitality & TourismHospitalityOperations Management SoftwareEmail CommunicationOperational PlanningData EntryVirtual AssistanceCustomer SatisfactionProduct KnowledgePhone SupportTravel & HospitalityOnline Chat Support - $5 hourly
- 5.0/5
- (10 jobs)
Bienvenido a mi perfil Soy una asistente virtual encargada de ayudar en tareas que consumen mucho tiempo con la intención de gestionarlo de la mejor manera y obtener lo mejores resultados. Algunos de los resultados que destaco en mi labor como freelance son: - Apoyo administrativo y personal a profesionales online alrededor del mundo, manteniendo un nivel constante de profesionalidad, honestidad, calidad y precisión. - Consolidación en las metodologías en el servicio de atención al cliente de la forma más efectiva, detectando que es lo que le molesta al cliente hallando la mejor manera para resolver sus necesidades. Me encuentro receptiva a aprender cualquier otra tarea o asignación con previo acuerdo, mi flexibilidad horaria suele ser una ventaja al adaptarme con rapidez, mi independencia y disciplina me otorga la habilidad para adquirir nuevos conocimientos continuamente. Mis principales áreas de experiencia son: Gestión de administrativa -Asistencia técnica en eventos virtuales como ZOOM y MEET -Gestión de agenda -Gestión de CRM -Creación y modificación de diapositivas o presentaciones -Reportes -Subir información a distintas plataformas -Coordinación en la logística de reuniones. -Coordinación de viajes -Gestión de correos (responder, ordenar, etc) Gestión en plataformas web: -Gestión de blogs (redactar y subir contenidos) -Creación o corrección de posts -Gestión de comentarios -Gestión de cursos web Para finalizar, te invito a conocer mi perfil y pedirte la oportunidad de demostrar mi interés y motivación por el trabajo online recalcando mis habilidades que pueden ser útiles para ti, por favor siéntete libre de contactar conmigo por por medio de mi inbox o a través de mi correo electrónico mcardonablandon@gmail.com
Chat Support
Customer ServiceOnline Chat SupportCall Center ManagementWebsite CopywritingMicrosoft PowerPointMicrosoft WordCRM DevelopmentEmail Marketing ConsultationVirtual AssistanceSocial Media WebsiteMicrosoft ExcelAdministrateEmail CommunicationSpanish - $15 hourly
- 5.0/5
- (6 jobs)
⭐ Losing potential leads because you can’t keep up with client communications? ⭐ Struggling to focus on growing your business because of endless admin tasks? ⭐ Falling behind on keeping crucial company data updated, leaving potential opportunities on the table? 𝒀𝒐𝒖 𝒂𝒓𝒆 𝒊𝒏 𝒕𝒉𝒆 𝒓𝒊𝒈𝒉𝒕 𝒑𝒍𝒂𝒄𝒆; 𝑰 𝒂𝒎 𝒉𝒆𝒓𝒆 𝒕𝒐 𝒉𝒆𝒍𝒑 𝒚𝒐𝒖 𝒕𝒂𝒌𝒆 𝒄𝒂𝒓𝒆 𝒐𝒇 𝒕𝒉𝒆 𝒎𝒐𝒔𝒕 𝒑𝒓𝒆𝒄𝒊𝒐𝒖𝒔 𝒕𝒓𝒆𝒂𝒔𝒖𝒓𝒆 𝒚𝒐𝒖 𝒉𝒂𝒗𝒆... 𝒚𝒐𝒖𝒓 𝒕𝒊𝒎𝒆 ⏳ 🙋♀️I have over 10 years of experience in the administrative field and customer service. During this time, I have successfully assisted companies in enhancing their customer service levels, support, and satisfaction. I can ensure that your client's and company's requirements are met promptly and efficiently. 👌 𝐌𝐲 𝐠𝐨𝐚𝐥 𝐢𝐬 𝐭𝐨 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮 𝐬𝐨 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐬𝐩𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐭𝐢𝐦𝐞 𝐠𝐫𝐨𝐰𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐚𝐧𝐝 𝐭𝐚𝐤𝐢𝐧𝐠 𝐢𝐭 𝐭𝐨 𝐭𝐡𝐞 𝐧𝐞𝐱𝐭 𝐥𝐞𝐯𝐞𝐥.🚀 𝗛𝗲𝗿𝗲 𝗶𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂 👇 ✅CRM ✅Data Entry ✅Chat Support ✅Google Sheets ✅ Excel Database ✅ Microsoft Office ✅Mail Management ✅Customer Service ✅Customer Support ✅Community Manager ✅Administrative Support ✅Digital Platform Support ✅Text correction and translation ✅Social Media Customer Service 𝗦𝗼𝗳𝘁 𝗦𝗸𝗶𝗹𝗹𝘀 👇 ☑Initiative ☑Teamwork ☑Tracking ability ☑ Self-motivation ☑Proactive attitude ☑Attention to detail ☑Flexibility and adaptability ☑Ability to work autonomously ☑Empathy and Active Listening ☑Clear and Effective Communication ☑Organization and Time Management ☑Confidentiality and professional ethics These soft skills, combined with my experience as a virtual assistant, allow me to provide exceptional service and build good working relationships with clients. I am committed to adding value to your company through my customer-focused approach and ability to adapt to various work situations.👩💻 𝐈 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐛𝐞 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦, 𝐥𝐞𝐭❜𝐬 𝐰𝐨𝐫𝐤 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫❗ 🤝
Chat Support
Executive SupportVirtual AssistanceAdministrative SupportCommunication SkillsSocial Customer ServiceCommunity ModerationCustomer ServiceOnline Chat SupportSocial Media ManagementCustomer SupportEmail SupportCustomer SatisfactionEmail CommunicationData EntryMicrosoft Word - $6 hourly
- 3.7/5
- (8 jobs)
Soy una persona que podrá aportar a su proyecto y empresa lo siguiente: atención al detalle, creatividad si así lo requiere, redaccion de textos, transcripción de datos, textos, voz en off, locución en español, atención al cliente enfocada en la satisfacción del cliente y su fidelización, una detallada y completa labor de asistente virtual, soportada con certificaciones que he adquirido para enriquecer su objetivo al máximo y estoy en total disposición de aprendizaje de lo que haga falta para completar una tarea óptima y profesional en su proyecto ⭐⭐⭐⭐⭐
Chat Support
Online Chat SupportVoice SEOFemale VoiceVoice-Over RecordingVoice RecordingVoice ActingAct-OnACT!ActingData CollectionTranscriptAudio TranscriptionClient ManagementVirtual Assistance - $5 hourly
- 0.0/5
- (3 jobs)
I am a dedicated Business Administration student with a passion for combining academic knowledge with practical experience. With over four years in the customer service field, including two years in a supervisory role, I have honed my skills in leadership, problem-solving, and ensuring exceptional customer experiences. Fluent in both English and Spanish, my bilingual proficiency enhances my ability to connect with diverse audiences. This skill is particularly valuable for companies seeking versatile team members who can cater to a broader range of clientele. As a student of business administration, I am equipped with a strong foundation in business principles, strategic planning, and organizational management. I am eager to apply this knowledge to a dynamic professional environment, and I am particularly interested in roles such as secretary, supervisor, translator, and customer service. What sets me apart is my adaptability. I thrive in fast-paced, changing environments and welcome new challenges. My diverse skill set, combined with a commitment to excellence, makes me an ideal candidate for roles that demand versatility and a proactive approach. I am excited about the opportunity to contribute my skills to a forward-thinking company and am confident that my unique blend of academic knowledge, customer service experience, language proficiency, and adaptability positions me as a valuable asset to your team.
Chat Support
Virtual AssistanceKustomerCustomer ExperienceMicrosoft Power BITechnical SupportCustomer SupportCustomer SatisfactionCustomer ServiceHubSpotEmail SupportCustomer Service TrainingPhone SupportOnline Chat SupportTeam ManagementZendesk Want to browse more freelancers?
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