Hire the Best Chat Support Specialists
in Colombia

I help businesses stay organized, respond faster, and improve customer satisfaction. I am a Virtual Assistant with experience in customer support and back office operations, especially in high-demand environments like the telecommunications industry. I help businesses stay organized, respond faster, and provide better customer service by managing daily tasks efficiently and accurately. I am detail-oriented, proactive, and experienced in handling customer requests, updating CRM systems, and following up on cases. 🔹 What I can help you with: Email & chat support Data entry and CRM updates Customer follow-ups Back office tasks Inbox and task organization I have experience working with CRM systems, email platforms, and data management tools. I don’t just complete tasks — I help improve processes and make your operations smoother. I’m reliable, detail-oriented, and ready to support your business from day one. Available to start immediately.

I help Shopify e-commerce brands deliver fast, thoughtful email support that keeps customers happy and protects revenue. With 5+ years of customer support experience, I've managed high-volume inboxes for DTC brands in the health, wellness, and supplement industries, handling everything from order updates and shipping inquiries to subscription management, refunds, retention, and escalations. I've worked with platforms including Shopify, Richpanel, Gorgias, Help Scout, Zendesk, Tidio, CheckoutChamp, Loop Subscriptions, ShipHero, Shipfusion, USPS, DHL, and FedEx. I'm comfortable managing 80–100+ customer conversations per day while maintaining SLA targets, a warm brand voice, and high CSAT. My experience includes: • Email-chat and Social Media customer support • Shopify order management • Subscription management • Refunds and cancellations • Retention strategies • Shipping and tracking • Escalation handling • Chargeback and payment issue coordination • SOP documentation • QA and ticket reviews. I'm looking for long-term partnerships with growing e-commerce brands where I can become a trusted member of the support team and grow into senior or lead customer support responsibilities.

Three years of experience as a sales representative in intangible products, with a passion for providing exceptional service to ensure customer satisfaction. I help businesses build lasting connections by understanding and exceeding their customers' expectations. My experience includes post-sales follow-up and designing strategies to measure and improve customer satisfaction. I stand out for my personalized, results-oriented approach and clear communication. My problem-solving skills foster trust and loyalty, key factors for business success.

Hello, my name is Roger. I hold over 8 years of experience in customer service, wellness, Hospitality, Persuasion, and Humanism, and I am a Specialist in national products. I speak native Spanish and fluent English (B2). I am also experienced in: 🟣 Insurance CRM 🟣 Salesforce 🟣 Slack 🟣 Appointment setting 🟣 Microsoft Office (Basic) 🟣 Translation 🟣 Marketing/Sales I always enjoy learning new skills.

Hi! I’m Laura. I am based near Medellin, Colombia, and hold a degree in Business Administration. I have over 9 years of experience in customer support. Including 2 years providing support for Shopify App developers and 5 years as CEO of a support outsourcing company for Shopify app developers. During this time, I managed and grew a remote team from 2 to 60+ people and 20 clients. I can mainly help with: 1. Customer Support: - Managing multi-channel customer support (email, chat, social media). - Working experience with HelpScout, Intercom, Crisp, and Zendesk. - Creating and implementing support workflows and documentation. - Resolving complex technical issues with empathy and efficiency (CSS and HTML). - Training and managing support teams for scalability. - Onboarding new clients and creating learning material for agents. 2. Shopify Development & Store Management: I have deep, hands-on knowledge of the entire Shopify ecosystem. I can help with: - Custom theme development - Migrating designs from Figma to fully functional Shopify stores - Creating and customizing theme sections for enhanced user experience - App configuration and integration for various business needs - Store setup, configuration, and management 3. Business Management For the past 5 years I was the CEO of a company that offered Outsourced Customer Support for Shopify App developers called The Support Heroes. I was the CEO of the company from the moment it was founded, and it was a great experience. I had the opportunity to learn a lot about everything related to building and growing a company, ranging from strategic planning to pricing definition, marketing, defining the hiring process, managing remote teams, legal, and accounting, among others. I'm passionate about customer support and the behind-the-scenes processes that help businesses succeed. I'd especially love to work with startups—I can bring experience, resourcefulness, eagerness to learn, and genuine care and commitment to every project. Lately, I’ve been diving into front-end development and Shopify's theme customization. Now I’m expanding that knowledge in my free time and enjoying the process of learning something new.

I’m a Customer Support & Sales Specialist experienced in helping businesses manage their clients and increase sales through chat and social media. Whether you need someone to respond to messages, manage your WhatsApp, or help convert leads into customers, I can help. Experienced in customer support via WhatsApp, Instagram, and Facebook Skilled in sales, follow-ups, and order management Basic knowledge of Facebook Ads and social media handling Fast response, friendly communication, and results-focused I am ready to start immediately and help your business grow.