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🌟𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 | 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 | 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 | 𝟏𝟐+ 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 & 𝐒𝐩𝐚𝐧𝐢𝐬𝐡 Dynamic, reliable, and results-driven professional with 𝟏𝟐 𝐲𝐞𝐚𝐫𝐬 of experience in delivering exceptional 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞, 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐧𝐝 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 across diverse industries. Known for streamlining workflows, solving complex problems, and building long-term client relationships that drive business growth. I specialize in 𝐧𝐨𝐧-𝐯𝐨𝐢𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, delivering professional and efficient customer service through written communication channels such as 𝐞𝐦𝐚𝐢𝐥, 𝐥𝐢𝐯𝐞 𝐜𝐡𝐚𝐭, 𝐚𝐧𝐝 𝐭𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐬𝐲𝐬𝐭𝐞𝐦𝐬. This focus allows me to provide faster response times, greater accuracy, and well-documented interactions that enhance customer satisfaction and operational efficiency. In addition, I support businesses with operational responsibilities that enhance structure, improve accuracy, and increase overall efficiency. My focus goes beyond simply completing tasks; I aim to create measurable value, optimize workflows, and contribute to sustainable operational growth. Throughout my career on Upwork, 𝐈 𝐡𝐚𝐯𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥𝐥𝐲 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝟓𝟎+ 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 𝟏𝟔,𝟎𝟎𝟎+ 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐡𝐨𝐮𝐫𝐬, consistently delivering reliable, high-quality service in remote environments. 🔧 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮 𝐖𝐢𝐭𝐡: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ Email Handling, Live Chat, Ticketing Systems ✅ Chargebacks, Refunds, and Escalation Handling ✅ Order Processing, Tracking & Fulfillment ✅ Product & Service Troubleshooting 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 & 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ Calendar Management & Scheduling ✅ Web Research, Data Entry & Reporting ✅ Light Invoicing (QuickBooks) ✅ Document Preparation (Google Docs, MS Office) 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 & 𝐎𝐧𝐥𝐢𝐧𝐞 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ✅ Facebook, Instagram, Twitter Management ✅ Content Scheduling, Engagement, and Monitoring 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐒𝐚𝐥𝐞𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ CRM Management ✅ Delivery Tracking & Report Generation 🧰 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐈’𝐯𝐞 𝐖𝐨𝐫𝐤𝐞𝐝 𝐖𝐢𝐭𝐡: Zendesk | Shopify | PayPal | Stripe | Slack | Intercom | Trello | Crisp | Keap | Monday | Gorgias | Freshsales | Kajabi | Notion | Asana | Google Workspace | Microsoft Office | Oberlo | Sertifier | Webinar Jam | Frontdesk | Zoho | Groove | ClickUp | Airtable | 🎓 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Bachelor’s in Industrial Engineering A strong foundation in problem-solving, analytics, and strategic thinking that enhances my ability to improve business processes and operational efficiency. 🏆 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: Top-Rated Freelancer for 11 consecutive years on Upwork, a testament to consistent client satisfaction and high-quality service. Former Senior Buyer Specialist for global companies like Huawei Technologies, Jones Lang Lasalle, and CenturyLink, Inc., where I honed negotiation and supply chain management skills. 🤝 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞? I combine technical efficiency, business acumen, and a people-first approach to deliver outcomes that matter. Whether you’re a solo entrepreneur or a growing company, I’ll help you save time, reduce stress, and support your business like it's my own. If your needs extend beyond what’s listed here; no problem! I’m a fast learner who loves a challenge and is always open to expanding my skill set. 📩 Let’s connect and discuss how I can support your business success. Liliana

I will help you and your team get their time back — by handling the admin and marketing tasks that keep piling up, so you and your team can focus on what actually makes your business grow. Here's what I take off your plate: 📬 Email & Calendar Management — inbox zero systems, scheduling, follow-ups, and appointment coordination that actually stick 📲 Social Media Scheduling & Support — content calendars, post scheduling, caption writing, and platform management (Meta, LinkedIn, Instagram) 🤖 AI-Powered Workflows — I use tools like ChatGPT, Notion AI, and automation platforms to work faster and smarter — so you get more done without paying for more hours 🎯 Marketing Admin Support — campaign coordination, basic ad monitoring (Meta Ads), copywriting support, and content repurposing 📍 Google My Business (GMB) Setup & Management — profile creation, optimization, photo updates, review management, and local SEO improvements to help your business get found on Google Maps 🌐 Website Management & Support — content updates, basic edits, and day-to-day management across multiple website platforms including WordPress, Wix, Squarespace, Shopify, and more — no need to learn the tech yourself 🖥️ Tech Support (Windows & macOS) — troubleshooting, software setup, performance optimization, and day-to-day technical issues resolved remotely — fast and without the tech headache 📊 General Virtual Assistance — data entry, CRM updates, research, Google Workspace, and day-to-day operational support Why clients keep working with me: ✔ I don't wait to be told what to do— I anticipate what's next ✔ I communicate proactively and meet every deadline ✔ I combine human judgment with AI tools to deliver more value per hour ✔ Top Rated+ on Upwork with a track record of satisfied clients Tools I work with daily: Google Workspace · Meta Business Manager · Google My Business · Canva · CapCut · Notion · ChatGPT · Trello · Slack 📩 Ready to get organized and move faster? Send me a message — I respond quickly and I'm ready to start.

Your search stops here! 🙌 🔹 Native Spanish Virtual Assistant with 10+ years of experience in customer support, email & chat support, and AI data annotation. 🏆 Top-Rated Freelancer on Upwork, known for high-quality work, excellent communication, and on-time delivery. 💻 I work remotely with international clients, supporting them with: 🟣 Customer service (phone, email, and chat) 🟣 Data entry and administrative tasks 🟣Spanish transcription, proofreading, and audio annotation for AI projects 🧠 I’ve contributed to the training of voice recognition systems and AI assistants, working with over 1,500 hours of annotated audio content. 🔧 Tools I use daily: 💻 Google Drive. 💻 Word. 💻 Excel. 💻 Gmail 💻 Webex. 💻 Canva. 💻ChatGPT (to assist with writing, automate responses, and streamline workflows) I'm also familiar with using AI tools like ChatGPT to improve communication, save time, and increase productivity. Services I offer: ✔️Data entry & virtual assistance ✔️ Transcription in Spanish ✔️ Spanish proofreading I’m always ready to help with reliable and high-quality service in Spanish. 💬 English: Basic conversational 📍 Focused on Spanish-speaking roles También brindo soporte completo en español. Si buscas a alguien confiable, empática y con experiencia para apoyar a tu equipo, estoy lista para colaborar contigo. 💬 I’m just a click away if you need my support! Thank you for reading, and I look forward to working with you. Best regards, Paola S.

Business Administration Professional, bilingual (Spanish and English), specialized in digital marketing with 5+ years of experience optimizing businesses online. Also experienced as a virtual assistant in administrative support, offering a strategic blend of digital and organizational skills to drive efficiency and growth. ✔️ Social media strategy: Align your business goals with effective strategies as a social media manager ✔️ Content creation & scheduling: Keep your channels vibrant and active as a social media organizer in order to build loyal community ✔️ Performance tracking & analytics: Optimize for growth using data-driven insights. ✔️Comprehensive virtual support: From task management to calendar and email campaing handling, I’m your go-to virtual admin assistant. ✔️ Customer service & data entry: Streamline operations with efficient handling of administrative tasks. ✔️ Project management: Organize workflows and ensure timely project completion. ✅ Tech-savvy solutions: Proficient in tools like Excel, Google Suite, Canva, Meta, WordPress, Mailchimp, Asana, Slack and ClickUp Why Hire Me: As a digital marketing specialist with international client experience, I provide effective communication and quick responses focused on measurable results. My unique advantage is that my personal habits of constantly being on social media and consuming visual content allow me to detect emerging trends and create relevant content that connects with global audiences. Let me help you optimize your time and enhance your project. Contact me today to discuss your project!

I'm a customer service representative and I've covered different products. I've had plenty of experience assisting people needs. There is not much science behind customer service. Just have great mannerisms and knowing how to make your point across people's requirements to what you are limited to. Have utmost respect and patience with people and educating them in a proper way that will make their lives so much easier in the future.

I am a Manual Quality Assurance Tester specializing in mobile and web application testing, with experience supporting social media platforms, e-commerce systems, international financial services, and AI-powered applications. I hold a Certificate in Web & Computer Programming from Brigham Young University (BYU), United States, completed through online study. This training provided me with a solid foundation in web technologies, software development concepts, and the software testing lifecycle, enhancing my ability to identify issues from both a user and technical perspective. I conduct testing in both Spanish (my native language) and English, combining functional quality assurance with linguistic validation to ensure applications are technically accurate, natural, and user-friendly. My experience includes functional testing, regression testing, usability evaluation, User Acceptance Testing (UAT) support, exploratory testing, and detailed bug reporting. I test iOS applications through TestFlight and Android applications using APK files across multiple devices and environments. I am highly detail-oriented and committed to delivering clear, reproducible, and well-documented reports that help development teams improve product quality and user experience. In addition, I am comfortable working with Excel-based QA workflows, structured documentation, and conversational or AI-driven applications that require careful evaluation of context, response quality, accuracy, and interaction consistency. My background in web programming, combined with hands-on testing experience, allows me to effectively bridge the gap between end-user expectations and technical requirements, contributing to the delivery of reliable, high-quality software products.