Hire the Best Support Freelancers
in Colombia

📈 Top Rated Freelancer | 100% Job Success | 5.0 Rating Across 11+ Completed Projects I've spent the last 4 years specializing in working closely with real estate professionals and growing businesses on the things that keep a business functioning day-to-day. Lead generation, CRM systems running including GoHighLevel, email and SMS automation, social media and community management across different social media, plus the day-to-day admin, calendar, and client communication work that ties it all together. I don't just handle one piece. I step in and own the parts of a business that need someone dependable behind them. Real Estate & Lead Generation I've handled cold calling for pre-foreclosure lead campaigns, generating quality conversations and opportunities clients said they would have otherwise missed. One client described my consistency and ability to stay positive through high call volumes as something that made me an invaluable part of their team. I know the full lead cycle. Calls, follow-up, and moving leads toward close. CRM & Administrative Support I manage CRM systems closely, including tagging, KPI tracking, task assignments, and drip campaigns across SMS and email. In GoHighLevel specifically, I build out pipelines, automations, workflows, calendars, and follow-up sequences, so leads move through the system automatically instead of relying on someone to remember to check in. I also handle email, calendar, and spreadsheet organization, keeping client operations clean and easy to follow, and I'm comfortable in HubSpot and other CRM platforms as well. Social Media & Community Management I manage the full picture of social media. That means community engagement, analyzing posts and reels to see what's actually working, organic interaction, and staying on top of leads and conversations coming from paid campaigns too, across Instagram, LinkedIn, Facebook, and WhatsApp. I also handle bilingual outreach and DM management, and clients have specifically praised my ability to drive process improvements and consistently follow through. Logistics & Operations Support I've supported logistics and shipping operations, coordinating schedules, tracking shipments, and keeping communication flowing between vendors, carriers, and clients. Fully bilingual in English and Spanish. My clients consistently describe me as dependable, detail-oriented, and easy to communicate with, and my job history reflects that with a perfect satisfaction record. At the end of the day, you're not just looking for someone to check boxes. You're looking for someone you can trust with the parts of your business that matter. If you're ready to stop carrying everything on your own, send me a message, tell me what's been the hardest part lately, and let's figure out together if I'm someone you can count on. 📩

I will help you and your team get their time back — by handling the admin and marketing tasks that keep piling up, so you and your team can focus on what actually makes your business grow. Here's what I take off your plate: 📬 Email & Calendar Management — inbox zero systems, scheduling, follow-ups, and appointment coordination that actually stick 📲 Social Media Scheduling & Support — content calendars, post scheduling, caption writing, and platform management (Meta, LinkedIn, Instagram) 🤖 AI-Powered Workflows — I use tools like ChatGPT, Notion AI, and automation platforms to work faster and smarter — so you get more done without paying for more hours 🎯 Marketing Admin Support — campaign coordination, basic ad monitoring (Meta Ads), copywriting support, and content repurposing 📍 Google My Business (GMB) Setup & Management — profile creation, optimization, photo updates, review management, and local SEO improvements to help your business get found on Google Maps 🌐 Website Management & Support — content updates, basic edits, and day-to-day management across multiple website platforms including WordPress, Wix, Squarespace, Shopify, and more — no need to learn the tech yourself 🖥️ Tech Support (Windows & macOS) — troubleshooting, software setup, performance optimization, and day-to-day technical issues resolved remotely — fast and without the tech headache 📊 General Virtual Assistance — data entry, CRM updates, research, Google Workspace, and day-to-day operational support Why clients keep working with me: ✔ I don't wait to be told what to do— I anticipate what's next ✔ I communicate proactively and meet every deadline ✔ I combine human judgment with AI tools to deliver more value per hour ✔ Top Rated+ on Upwork with a track record of satisfied clients Tools I work with daily: Google Workspace · Meta Business Manager · Google My Business · Canva · CapCut · Notion · ChatGPT · Trello · Slack 📩 Ready to get organized and move faster? Send me a message — I respond quickly and I'm ready to start.

Your search stops here! 🙌 🔹 Native Spanish Virtual Assistant with 10+ years of experience in customer support, email & chat support, and AI data annotation. 🏆 Top-Rated Freelancer on Upwork, known for high-quality work, excellent communication, and on-time delivery. 💻 I work remotely with international clients, supporting them with: 🟣 Customer service (phone, email, and chat) 🟣 Data entry and administrative tasks 🟣Spanish transcription, proofreading, and audio annotation for AI projects 🧠 I’ve contributed to the training of voice recognition systems and AI assistants, working with over 1,500 hours of annotated audio content. 🔧 Tools I use daily: 💻 Google Drive. 💻 Word. 💻 Excel. 💻 Gmail 💻 Webex. 💻 Canva. 💻ChatGPT (to assist with writing, automate responses, and streamline workflows) I'm also familiar with using AI tools like ChatGPT to improve communication, save time, and increase productivity. Services I offer: ✔️Data entry & virtual assistance ✔️ Transcription in Spanish ✔️ Spanish proofreading I’m always ready to help with reliable and high-quality service in Spanish. 💬 English: Basic conversational 📍 Focused on Spanish-speaking roles También brindo soporte completo en español. Si buscas a alguien confiable, empática y con experiencia para apoyar a tu equipo, estoy lista para colaborar contigo. 💬 I’m just a click away if you need my support! Thank you for reading, and I look forward to working with you. Best regards, Paola S.

I'm a customer service representative and I've covered different products. I've had plenty of experience assisting people needs. There is not much science behind customer service. Just have great mannerisms and knowing how to make your point across people's requirements to what you are limited to. Have utmost respect and patience with people and educating them in a proper way that will make their lives so much easier in the future. PS: Please no job offers that requires sales. Thank you.

🌟𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 | 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 | 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 | 𝟏𝟐+ 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 & 𝐒𝐩𝐚𝐧𝐢𝐬𝐡 Dynamic, reliable, and results-driven professional with 𝟏𝟐 𝐲𝐞𝐚𝐫𝐬 of experience in delivering exceptional 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞, 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐧𝐝 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 across diverse industries. Known for streamlining workflows, solving complex problems, and building long-term client relationships that drive business growth. I specialize in 𝐧𝐨𝐧-𝐯𝐨𝐢𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, delivering professional and efficient customer service through written communication channels such as 𝐞𝐦𝐚𝐢𝐥, 𝐥𝐢𝐯𝐞 𝐜𝐡𝐚𝐭, 𝐚𝐧𝐝 𝐭𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐬𝐲𝐬𝐭𝐞𝐦𝐬. This focus allows me to provide faster response times, greater accuracy, and well-documented interactions that enhance customer satisfaction and operational efficiency. In addition, I support businesses with operational responsibilities that enhance structure, improve accuracy, and increase overall efficiency. My focus goes beyond simply completing tasks; I aim to create measurable value, optimize workflows, and contribute to sustainable operational growth. Throughout my career on Upwork, 𝐈 𝐡𝐚𝐯𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥𝐥𝐲 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝟓𝟎+ 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 𝟏𝟔,𝟎𝟎𝟎+ 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐡𝐨𝐮𝐫𝐬, consistently delivering reliable, high-quality service in remote environments. 🔧 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮 𝐖𝐢𝐭𝐡: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ Email Handling, Live Chat, Ticketing Systems ✅ Chargebacks, Refunds, and Escalation Handling ✅ Order Processing, Tracking & Fulfillment ✅ Product & Service Troubleshooting 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 & 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ Calendar Management & Scheduling ✅ Web Research, Data Entry & Reporting ✅ Light Invoicing (QuickBooks) ✅ Document Preparation (Google Docs, MS Office) 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 & 𝐎𝐧𝐥𝐢𝐧𝐞 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ✅ Facebook, Instagram, Twitter Management ✅ Content Scheduling, Engagement, and Monitoring 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐒𝐚𝐥𝐞𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ CRM Management ✅ Delivery Tracking & Report Generation 🧰 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐈’𝐯𝐞 𝐖𝐨𝐫𝐤𝐞𝐝 𝐖𝐢𝐭𝐡: Zendesk | Shopify | PayPal | Stripe | Slack | Intercom | Trello | Crisp | Keap | Monday | Gorgias | Freshsales | Kajabi | Notion | Asana | Google Workspace | Microsoft Office | Oberlo | Sertifier | Webinar Jam | Frontdesk | Zoho | Groove | ClickUp | Airtable | 🎓 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Bachelor’s in Industrial Engineering A strong foundation in problem-solving, analytics, and strategic thinking that enhances my ability to improve business processes and operational efficiency. 🏆 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: Top-Rated Freelancer for 11 consecutive years on Upwork, a testament to consistent client satisfaction and high-quality service. Former Senior Buyer Specialist for global companies like Huawei Technologies, Jones Lang Lasalle, and CenturyLink, Inc., where I honed negotiation and supply chain management skills. 🤝 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞? I combine technical efficiency, business acumen, and a people-first approach to deliver outcomes that matter. Whether you’re a solo entrepreneur or a growing company, I’ll help you save time, reduce stress, and support your business like it's my own. If your needs extend beyond what’s listed here; no problem! I’m a fast learner who loves a challenge and is always open to expanding my skill set. 📩 Let’s connect and discuss how I can support your business success. Liliana

I help U.S. UK, and Canadian businesses keep their operations organized, their customers supported, and their day-to-day workflows moving forward. I’m a bilingual English/Spanish Operations Coordinator and Customer Success professional with 4 years of experience supporting companies across the U.S. and Canada in operations, customer service, healthcare administration, scheduling, and remote business support. My experience includes: ✔ Operations & administrative coordination ✔ Customer service via phone, email & chat ✔ Scheduling & appointment coordination ✔ Dispatch & resource coordination ✔ CRM management & data accuracy ✔ Client follow-up & communication ✔ Task & workflow management ✔ Documentation & process organization ✔ Calendar & administrative support ✔ Cross-functional team coordination ✔ Problem-solving & issue resolution ✔ Process improvement I’ve supported U.S. healthcare organizations, field service companies, and remote businesses, giving me experience working with different types of customers, teams, systems, and operational workflows. I’m comfortable taking ownership of tasks, managing multiple priorities, following up proactively, keeping information accurate, and making sure important details don’t fall through the cracks. My background in Software Analysis and Development also allows me to adapt quickly to new technologies, platforms, CRMs, project management systems, and AI-powered tools. I’m a fast learner and can quickly understand new processes and workflows. Tools I work with Google Workspace | Microsoft Office | Slack | Zoom | Jobber | CallRail | Service Autopilot | eClinicalWorks | Availity | CRM systems | Google Sheets | ChatGPT | Gemini | Canva Why clients hire me ⭐ 1,700+ Upwork hours ⭐ $20K+ earned on Upwork ⭐ 100% Job Success Score ⭐ Top Rated Freelancer ⭐ 4 years of professional experience ⭐ Bilingual English & Spanish ⭐ Experience supporting U.S. & Canadian companies ⭐ Fast learner and adaptable to new systems ⭐ Strong written and verbal communication ⭐ Organized and detail-oriented ⭐ Reliable and proactive ⭐ Comfortable working independently in remote environments Whether you need someone to coordinate daily operations, support your customers, manage schedules, maintain your CRM, follow up on pending tasks, or keep your team organized, I’m ready to help. I bring structure, clear communication, and reliable follow-through to every project I work on.