Hire the Best Ziiva Prosperity Specialists

Business Support Specialist | Administrative Assistant | CRM & Customer Support | Business Operations I help entrepreneurs, small businesses, and nonprofit organizations keep their business running smoothly by providing reliable administrative support, customer service, CRM management, invoicing, and business operations assistance. I have hands-on experience supporting the daily operations of both private companies and nonprofit organizations. My background combines administration, accounting support, customer service, employee administration, project coordination, and digital organization, allowing me to manage multiple responsibilities independently while maintaining accuracy and professionalism. What I can do for your business Administrative & Business Support Administrative assistance and back-office support Email and calendar management Document preparation and business documentation Data entry and database management Customer and supplier communication Contract preparation and management File organization and workflow optimization Accounting & Office Administration Invoicing and invoice processing Expense tracking and petty cash management Bank statement reconciliation First-note bookkeeping support Payment management Payroll review and employee administration Attendance and leave tracking Administrative support for financial documentation Customer Support & CRM Customer service via CRM and ticketing systems Managing customer requests and follow-up Customer onboarding and account updates CRM database maintenance Contract and customer record management Professional email communication I also worked in front-office and back-office customer service for an energy company, where I managed customer requests, service activations, and account updates using a CRM system while ensuring timely and accurate assistance. Project & Event Coordination As a volunteer coordinator supporting nonprofit organizations, I manage: Event planning and coordination Supplier quotations Meeting organization Project activities and timelines Collaboration between multiple organizations and stakeholders Administrative support for nonprofit initiatives Design & Digital Support Microsoft Excel, Word, and PowerPoint Canva presentations and promotional materials Adobe Photoshop PDF editing and document formatting Concept maps and educational materials Basic software testing and bug reporting Previous Experience Alongside my administrative career, I have several years of teaching experience in Computer Science (ECDL certification preparation), Mathematics, and Science. This strengthened my communication skills, problem-solving abilities, organization, and attention to detail—qualities that I bring to every client project. Why clients choose me ✔ Reliable and highly organized ✔ Detail-oriented and accurate ✔ Strong administrative and operational skills ✔ Professional communication with customers and suppliers ✔ Able to manage confidential information ✔ Fast learner and adaptable to new software ✔ Comfortable working independently and meeting deadlines I enjoy helping businesses reduce their administrative workload, improve internal organization, and provide excellent service to their customers. Whether you need ongoing administrative support, CRM management, customer service, invoicing assistance, project coordination, or day-to-day business operations support, I am ready to become a dependable member of your team. Let's discuss how I can help your business work more efficiently.

If Your Customers Matter to You, Then Who Handles Them Matters Even More. Most businesses lose clients not because their product is bad, but because their customer experience is inconsistent, slow, or poorly managed. I’m a Customer Service & Client Experience Specialist with over 12 years of experience helping businesses improve response time, increase retention, recover dissatisfied customers, and turn inquiries into loyal, paying clients. I don’t just “reply to messages.” I build systems that improve customer satisfaction and drive revenue. When you hire a Customer Service Representative, you need someone who will: - Respond quickly and professionally - Represent your brand with confidence - Manage your CRM without supervision -Track conversations and follow-ups properly - De-escalate complaints without losing customers - Support sales and convert warm leads - Keep your pipeline organized - Deliver measurable results That’s exactly what I do. Here is how I will support Your business Here’s how I approach every role: ✔ Customer Support & Retention ✔ Handle email, chat, and phone support with empathy and efficiency ✔ Resolve complaints before they escalate ✔ Follow structured follow-up systems to reduce churn ✔ Maintain detailed records of all interactions ✔ CRM & Pipeline Management ✔ Update and manage CRM systems daily ✔ Track leads and automate follow-ups ✔ Monitor KPIs and generate performance reports ✔ Improve customer journey workflows ✔ Sales & Lead Conversion Support ✔ Qualify inbound leads ✔ Nurture prospects through structured communication ✔ Cross-sell and upsell where appropriate ✔ Recover dormant or inactive accounts ✔ Team & Process Improvement ✔ Supervise and support junior agents (if required) ✔ Create SOPs for consistent service delivery ✔ Improve response templates and workflows 🛠 Tools & Platforms I’m Proficient In; - CRM Systems (HubSpot, Zoho, Salesforce, and similar platforms) - Zen-desk - Freshdesk - Intercom - Slack - Trello / Asana - Google Workspace - Microsoft Office Suite - Email management systems - Sales tracking dashboards I adapt quickly to new systems and workflows. Proven Results & Achievements - Improved customer conversion rates through structured CRM follow-ups - Successfully reactivated dormant client accounts - Led sales and customer service teams to consistently meet weekly targets - Increased customer satisfaction through proactive communication - Managed high-value clients and reduced payment defaults through strategic follow-ups I treat your customers like they are my own. If you're looking for someone who can improve your customer experience, protect your brand reputation, and contribute to revenue growth, I’m ready to get started.

Top Rated Plus on Upwork with 100% Job Success Score, 38,000+ hours, and 84 completed projects, I help businesses improve customer experience, streamline operations, manage projects and teams, and build efficient processes—with AI integrated into the way I work. My work spans customer success, operations, and CRM management for SaaS, eCommerce, education, and service-based businesses — with a particular focus on client retention, dispute resolution, and building systems that keep teams and processes running smoothly without constant oversights. Core Expertise: Customer Success & Retention | Customer Support Operations | Client Onboarding | Community Management | Sales & Lead Management | Dispute Resolution & Retention | Operations Management | Project Management | Team Management | Client Communication | Process Improvement | SOP Development | CRM Management | Workflow Design | Business Coordination | eCommerce Operations Tools & Platforms: CRM, Sales & Customer Management: GoHighLevel, Close CRM, TimelinesAI, Salesforce Project & Team Management: Asana, ClickUp, Slack AI & Automation: Claude, ChatGPT, Zapier, Make, n8n Community & Digital Platforms: SKOOL, WHOP eCommerce: Amazon Seller Central, Keepa, Helium 10, Shopify, Thrivecart Outreach & Email: HubSpot (campaigns), Instantly (cold email), MailerLite, Kit (ConvertKit) Office & Docs: Notion, Canva, Outlook, OneDrive, basic WordPress admin Accounting: Xero AI & Automation: I treat AI and automation as practical tools, not buzzwords — using them to improve communication, streamline repetitive tasks, and keep processes and documentation clear and current

💼 Chartered Accountant | QuickBooks, Xero & NetSuite Expert | Bookkeeping | Reporting | CFO Support Messy books, unreconciled payments, or unclear reports? I help businesses—especially e-commerce brands—turn financial chaos into clarity with clean, accurate, and reconciled accounts. My focus is on giving you numbers you can trust, so you make better decisions without the stress of accounting headaches. 🔹 What I Do 🏷️Bookkeeping & Accounting – Full-cycle bookkeeping in QuickBooks Online, Xero, NetSuite, Zoho, Sage Intacct & Yardi 🏷️E-commerce Accounting – Shopify, Amazon, TikTok Shop with A2X, MyWorks, TrueProfit, and Triple Whale integrations 🏷️Payment Gateway Reconciliations – PayPal, Stripe, Afterpay, Klarna, Square & more 🏷️Financial Reporting & MIS – Clear monthly dashboards to track growth and profitability 🏷️Budgeting & Forecasting – Realistic plans to manage costs and scale with confidence 🏷️Cleanups & Migrations – Smooth transitions between systems with zero data loss 🏷️Virtual CFO Support – Strategic insights for long-term financial health 🔹 Why Clients Trust Me 🎯 Detail-focused – Every number is double-checked for accuracy ⚡ Tech-savvy – Automations in Excel, Power Query, and integrations that save you hours 📊 Profit-first approach – I don’t just track numbers, I show you what drives profit (or losses) 💬 Clear communication – Transparent updates and easy-to-read reports 🤝 Proven track record – Clients consistently rate me 5⭐ for timely delivery and reliability 📈 What You Can Expect ✔️ Clean and reconciled books ✔️ Accurate reporting to guide decisions ✔️ Systems set up to handle growth without breaking ✔️ Financial peace of mind, so you can focus on scaling your business ✨ Let’s simplify your accounting and give you full control over your finances. 💬 Message me today, and I’ll outline a quick action plan to get your books organized and growth-ready.

Hey there! I'm Ioana Raluca, your friendly neighborhood freelancer, here to sprinkle some magic on your projects. With over four years of experience, I specialize in **customer success**, and my superpower? Turning your ideas into reality while having a blast! I’m fueled by a mix of curiosity and caffeine, always ready to **experiment, test, and learn**. Think of me as your project’s cheerleader—minus the pom-poms but with plenty of enthusiasm. I believe that confidence is key, and when you believe in your project, it’s like giving it a power-up! My consultation skills are top-notch; I can listen to your ideas and turn them into strategies that make your competitors envious. I promise to keep things original and avoid the boring stuff (who needs that?!). Instead of listing my skills like a grocery list, I invite you to check out my portfolio, where the real magic happens. I’m just a message away, ready to chat about your project and how we can make it shine together! Looking forward to some fun conversations. Ioana Raluca

With 7+ years of customer service experience and 3+ years in property management, I help businesses streamline operations, deliver exceptional customer experiences, and keep day-to-day operations running smoothly. Experience ✔ Short-Term Rentals: Travel Luxe Vacation Rentals, Tabby Town Rentals, Luxury Capital, Luso Stay ✔ Property Management: Blue Crown, PMI Georgia, Secure Door, PhilaHouse What I Can Help With • Guest & Tenant Communication (Phone, Email & Chat) • Leasing & Prospect Management • Maintenance & Vendor Coordination • Reservation & Calendar Management • CRM & PMS Management • Work Orders & Issue Resolution • Administrative Support & Data Entry • 24/7 Customer Support Platforms & Software Property Management: AppFolio • Buildium • Rentvine • Yardi • Aptly Short-Term Rental: Airbnb • Booking. com • Vrbo • Expedia • Guesty • Hostaway • Uplisting Customer Support: Zendesk • Gorgias • HubSpot • Google Workspace • Slack • Asana • ClickUp Why Clients Choose Me ✓ Excellent English Communication ✓ Detail-Oriented & Proactive ✓ Reliable, Organized & Tech-Savvy ✓ Dedicated Workspace with High-Speed Internet & Backup Power ✓ Flexible to Your Time Zone & Available Full-Time I'm committed to becoming a reliable extension of your team by delivering professional customer support and efficient property management services that help your business grow. Uzair Nasir