Hire the Best Evolvin HomePort Specialists

I am an experienced Guest Communication Specialist and General Virtual Assistant seeking a full-time position in the Short-Term Rental industry. I have over four years of remote work experience and nine years of overall experience in short-term rentals, specializing in guest communication, reservation management, customer service, and property operations support. Passionate about helping property owners and managers grow and succeed through excellent service and reliable support Here are my daily routines as an Airbnb / Vrbo Manager: ⚡ Guest Relations (Airbnb, Booking'com, Vrbo, Guesty, Hospitable, Streamline, Track, Minut, NoiseAware, Google Workspace, Night Owl) ⚡ Screen potential guests and manage reservations/bookings ⚡ Coordinate with cleaners and maintenance teams through Breezeway ⚡ Provide guest support and resolve guest concerns promptly and professionally ⚡ Respond to guest inquiries in a timely manner ⚡ Send welcome, check-in, check-out, and post-stay messages to maintain excellent guest communication ⚡ Maintain high guest satisfaction, achieve 5-star reviews, and help retain Superhost status ⚡ Handle administrative tasks and data entry ⚡ Manage listing calendars, availability, and booking schedules ⚡ Create, update, and optimize property listings across multiple booking platforms ⚡ Write and respond to guest reviews ⚡ Monitor property noise alerts and security notifications using Minut and NoiseAware ⚡ Assist with pricing updates and minimum night stay adjustments ⚡ Coordinate early check-ins, late check-outs, and special guest requests ⚡ Track maintenance issues and follow up to ensure completion ⚡ Communicate with property owners regarding guest stays, maintenance, and property updates ⚡ Help improve occupancy rates and overall guest experience ⚡ Ensure house rules are followed and address any violations professionally ⚡ Handle guest payment management and reservation-related transactions ⚡ Manage guest reviews, including review disputes with OTAs ⚡ Coordinate with Airbnb and Vrbo regarding disputes, claims, and account-related issues As a Virtual Assistant: ⚡Administrative Tasks (Track, Basecamp, Slack, GHL, Salesforce, Airtable) ⚡Chat Support ⚡Email Support/ Management ⚡Data Entry ⚡ Basic Design (Canva) *GUEST RESERVATION AGENT & ADMIN SUPPORT- Mar 2023 - June 2026 Patriot Host LLC - North Carolina, USA Industry: Short Term Rentals Co-Host/ Vacation Rentals Role Specialization: Customer Support, Admin ____________________ *ASSISTANT PROPERTY MANAGER- Dec 2022 - May 2023 BNB CEOs - Arizona, USA Industry: Short Term Rentals Co-Host/ Vacation Rentals Role Specialization: Customer Support, Property Management& Data Entry -Start-up company (Project Based) -Created and listed properties in various booking sites such as Vrbo, Airbnb and Booking. com-Connecting and integrating the listings hospitable (Channel Manager) -Created SOPs and scripts for communications and reviews. -Communication support between the guests, property owners and cleaning staff. -Using Slack for team communication. _____________________ *GUEST COMMUNICATION SPECIALIST- Apr 2022 - Jun 2026 Patriot Host LLC - Colorado, USA Industry: Short Term Rentals Co-Host/ Vacation Rentals Role Specialization: Customer Support, Property Management& Data Entry -Responding to guests inquiries/ messages on Airbnb and Vrbo. -Recording and responding to good and bad reviews. -Coordinating with the cleaners and maintenance staffs. -Night shift monitoring. Using Minut & Noiseaware for noise monitoring and Night Owl for cameras. -Using Hospitable and Guesty as channel managers. -Using Slack for team communication. _____________________ *APPOINTMENT SPECIALIST- Mar 2022 - Jan 2023 Online CEOs - Florida, USA Industry: Broadcast Media Production and Distribution Role Specialization: Calendar Management & Appointment Setting -Responsible on managing the Sales Calendar. -Qualifying leads from online ads. -Handling SMS campaign. -Sending reminders and follow ups to DM Closers about the scheduled sales calls. -Using Basecamp for team communication -Using GHL for SMS campaign and leads communication. ______________________ *VRBO CHAT & EMAIL SUPPORT- Sep 2018 - Mar 2022 Sutherland Global - Philippines Industry: BPO (Business Process Outsourcing) Role Specialization: Live Chat & Email Handling -Supporting all guests and property owners across the Globe. -Providing excellent customer support via live chat. -Escalating issues/ concerns to the higher departments. -Coordinating with the property owners via email about their listings or issues. -Using Salesforce as CRM. ___________________ *VRBO PHONE SUPPORT REPRESENTATIVE- Mar 2017 - Sep 2018 Sutherland Global - Philippines Industry: BPO (Business Process Outsourcing)Role Specialization: Phone Support agent -Supporting all guests across the Globe. -Providing excellent customer support via phone. -Escalating issues/ concerns to the higher departments. -Using Salesforce as CRM

What I do: 1. Ota & Airbnb Listing Optimization I analyze your short-term rental and Airbnb listings from every angle. Title. Description. Photos. Pricing. Amenities. Keywords. Everything that determines whether a guest clicks book or scrolls past. I optimize for search visibility, conversion, and booking quality. I rewrite descriptions with SEO-focused copy that attracts the right guests. I reorganize photos so your hero images match what guests actually care about. I review your pricing strategy to protect your ADR while maximizing occupancy. I fix calendar gaps and rate parity issues across channels. The result: Better rankings on Airbnb search. More qualified inquiries. Higher conversion rates. Hosts I've worked with have gone from struggling to consistent bookings. 2. Multi-Platform Channel Management Setup. Guesty, Lodgify, OwnerRez, Hostaway, Smoobu What I do on each platform: ✓ Listing Setup & Optimization — Create listings from scratch or optimize existing ones with SEO-focused content, proper categorization, and accurate amenities ✓ Calendar Synchronization — Connect all channels so your availability syncs in real-time across every platform. No double bookings. No missed reservations. ✓ Rate & Pricing Management — Set up dynamic pricing strategies, manage nightly rates, handle seasonal adjustments, ensure rate parity across all channels ✓ Booking Management — Automate booking workflows, track reservations, manage deposits and cancellations, stay on top of all incoming reservations ✓ Guest Communication — Set up automated guest messaging, create response templates, manage inquiries across all channels from one place ✓ Reviews & Reputation — Monitor guest reviews across platforms, manage ratings, respond professionally to feedback ✓ Cloudbeds Integration — Connect all channels to your Cloudbeds account for full two-way synchronization of bookings, availability, and rates. Why Hosts Work With Me: I've managed vacation rental properties for hosts with 1 property to 50+ units across multiple countries. I know what actually moves the needle—and what's just wasting time. I understand the business. I know that booking quality matters more than volume. I know that ADR protection is non-negotiable. I know that automation only works when it's set up right. I know that one missed message can turn into a bad review. I deliver fast. While other people are still planning, I'm already building your system, optimizing your listings, syncing your channels. You see results in weeks, not months. I'm responsive. You reach out on Upwork, I answer. You have a question, I clarify. You need something changed, I handle it. No ghosting. No delays. I actually care that your system works. This isn't just a checkbox project for me. Your success is my success. I don't consider the project done until your bookings are flowing and your operations are smooth.

Guests Relation Manager | Executive Virtual Assistant | Community Engagement As an Executive Virtual Assistant with six years of experience, I specialize in providing reliable administrative support, managing operations, and driving community growth. I help businesses stay organized, build stronger relationships with their audiences, and create smooth workflows that boost productivity and engagement. My Skills Include: 📌 Executive Assistance – Managing calendars, scheduling appointments, handling emails, and streamlining day-to-day operations. 📌 Community Engagement – Growing and nurturing online communities by responding to inquiries, moderating groups, and encouraging meaningful interaction. 📌 Administrative Support – Data entry, document organization, research, and reporting for efficient business operations. 📌 Content & Communication – Crafting professional responses, preparing reports, and supporting social media/community messaging. 📌 Project Coordination – Assisting with team collaboration, delegating tasks, and ensuring deadlines are met. 📌 Customer Support – Handling concerns with empathy and providing quick, effective solutions. Why Choose Me? ✅ Proven Experience – Worked as a VA for six years, supporting executives and managing communities in various industries. ✅ Strong Organization – Skilled in Microsoft Excel, Google Workspace, and project management tools to keep operations running smoothly. ✅ Fast & Reliable – 100 WPM typing speed ensures quick communication and efficient task management. ✅ Effective Communicator – C2 English proficiency allows me to deliver clear, professional, and engaging communication. I am passionate about helping businesses grow by combining structured executive support with authentic community engagement. Let’s work together to create meaningful connections and streamline your operations! 🚀

🏡 Airbnb & Short-Term Rental Manager | Hassle-Free Hosting 3 years of STR Management | Airbnb, VRBO, Booking.com Expert | High-Performance Co-Host & Tech-Driven Solutions I'm a professional Airbnb, VRBO, and Booking.com property manager and Customer Service provider. Expert in guest communication services. My main area of expertise is vacation rental management. I have vast experience of managing Short Term Rentals on Airbnb.com, Homeaway.com, VRBO.com, TripAdvisor and Booking.com. Whether you’re managing one listing or a growing portfolio, I provide full-service support tailored to your property's needs. Services I Offer: ✅ Guest Communication & 24/7 Support (from inquiry to post-checkout) ✅ Listing Setup, Optimization & Multi-Platform Integration ✅ Dynamic Pricing Strategy & Calendar Management ✅ Turnover Coordination: Cleaners, Supplies & Maintenance ✅ Smart Lock Access Setup (e.g. August, Yale, Schlage, Igloohome, etc.) ✅ Custom Code Generation & Secure Entry for Every Guest ✅ Contactless Check-In/Out & Guest Instructions ✅ Review Management & Guest Screening ✅ Occupancy & Revenue Reporting ✅ Compliance with Platform Standards & Local Regulations ✅ House Rules Enforcement & Damage Dispute Resolution Softwares used: -Airbnb -VRBO -Booking.com -TripAdvisor (etc). - Lodgify - Guesty For Hosts - Guesty for Pros -Hostaway -Hospitable - Smoobu - Smartbnb - Turnoverbnb - Slack - Smartlock apps such as August App, Kwikset, Schlage and Sifely - Blink I specialize in multi-platform listing management, ensuring optimized content, synced calendars, and consistent performance across Airbnb, VRBO, Booking.com, and more. 📈 Let’s connect if you’re looking for a long-term partner to elevate your short-term rental business with professionalism, transparency, and performance you can measure.

I help homeowners and small businesses build smart homes based on Home Assistant and solid local server setups. My background comes from 15 years working in real security systems (alarms, fire safety, CCTV, networking, and structured cabling), first as an employee and later as a cofounder of my own company. This gives me a strong mix of real world installation experience and technical problem solving. Today I focus on: - Setting up and maintaining self-hosted Home Assistant servers (Docker, networking, backups). - Creating custom Home Assistant automations tailored to how you actually live and use your home. - Integrating devices so they can work together. - Troubleshooting connectivity, routing, and device compatibility issues. I take a practical approach and design solutions that are easy to maintain, reliable, and built around you. If you need someone who understands both the software and the wiring behind it, I can help.

I handle the full operational layer of short-term rental properties so you don't have to. Guest communications resolved in minutes, pricing adjusted around real demand, disputes handled before they reach your reviews, and every check-in coordinated without you touching it. 8 years of STR operations across the USA, UK, Europe, Canada, and Australia. I know exactly what keeps Airbnb properties profitable, and what quietly destroys them. If your rental portfolio is managing you instead of the other way around, read on. What I manage for you: 🟢 Guest Communication & Experience: I handle all guest touchpoints across Airbnb, VRBO, Booking .com, and direct booking platforms. Response times stay under 60 minutes around the clock. Every message is professional, accurate, and on-brand for your property. Issues get resolved before they escalate into bad reviews. 🟢 Dynamic Pricing & Revenue Optimization: I actively manage your nightly rates using PriceLabs and Wheelhouse, building pricing strategies around local demand data, seasonal patterns, competitor positioning, and event calendars. The objective is RevPAR maximization, not just high occupancy. Full occupancy at the wrong price is a revenue loss. 🟢 Listing Creation & SEO Optimization: I build and optimize Airbnb and VRBO listings with algorithm-aligned titles, keyword-driven descriptions, and photo sequencing that converts browsers into bookings. I audit listings regularly and refresh content as platform algorithms evolve. 🟢 Cleaning & Maintenance Coordination: I manage full turnover scheduling between guest checkouts and check-ins. I coordinate cleaning crews, track property inspection checklists through Breezeway, log maintenance issues, and escalate repairs immediately with the appropriate contacts. Your property stays guest-ready without you being the middleman. 🟢 Guest Vetting & Property Security: I screen guest profiles and booking inquiries based on your house rules and risk thresholds. I monitor noise levels through Minut and NoiseAware integrations, and review camera activity on Ring Doorbell and Blink systems to identify unauthorized guests, excessive occupancy, parties, smoking, or any activity that puts your property or Superhost status at risk. 🟢 Dispute Resolution & Review Management: I document and submit Airbnb case claims, handle guest complaint escalations, and prepare chargeback evidence. I manage your host reputation proactively and apply compliant review removal strategies where Airbnb's policies allow. A single unaddressed dispute can cost you Superhost status. I make sure it doesn't. 🟢 Smart Lock & Remote Access Management: I remotely manage Schlage, August, and Yale smart lock systems. Guest access codes are set, monitored, and rotated per your security protocol. Lockouts and access failures get resolved in real time, regardless of what time zone your guests are in. 🟢 Channel Manager & Multi-Platform Operations: I work daily across Hostaway, Guesty, Hospitable, Lodgify, OwnerRez, and Eviivo. Calendar synchronization, consistent rate management, and inbox organization across every platform you're active on. No double bookings. No rate discrepancies. 🟢 Reporting, Payment Monitoring & Admin: Weekly and monthly performance summaries, occupancy reports, payout tracking, issue logs, and any administrative or ad-hoc operational tasks your portfolio requires. You stay informed without being in the weeds. Tools I work with: Airbnb | VRBO | Booking .com| Hostaway | Guesty | Hospitable | OwnerRez | Lodgify | Eviivo | Breezeway | PriceLabs | Wheelhouse | HostBuddy AI | Minut | NoiseAware | Ring Doorbell | Blink Home | Schlage | August | Yale | Slack | Google Workspace How I work: Every service I provide runs on documented SOPs built from 8 years of real operational experience. That means consistent output quality, structured escalation paths, and no dropped balls when things get complicated, because they will. I work with hosts and property managers across the USA, UK, Canada, and Australia. Time zone coverage is part of the service. Who I work best with: Hosts with 6 or more listings who need a reliable operations partner, not someone to check messages twice a day. Property managers scaling across multiple platforms. Co-hosting clients who want full operational delegation with clear accountability. Your guests need answers at 2 AM. Your pricing is probably wrong right now. Your cleaner just cancelled. And you're managing all of it. Send me a message. Tell me your portfolio size, the platforms you're on, and the one thing about your operations that's costing you the most time or money. I'll tell you directly what I can solve and how.