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🍏 With a proven track record of success, I’m ready to help you achieve your goals. Let’s connect and discuss how I can bring my expertise to your project. Reach out today! ❇️ 20+ Years of Experience ✓ Solution-oriented DevOps Expert, focused on making your infrastructure optimized, stable and reliable, working with maximum efficiency for your business ✓ Strong experience architecting, running and managing complex systems and infrastructures ✓ Main focuses - Security, automation, optimization, monitoring and alerting in Cloud or large-scale server environments ✓ Highly skilled - with cloud platforms like MS365, Google Workspace, Azure, AWS and GCP infrastructures

I help SaaS teams and small businesses resolve technical support issues, handle user tickets, and clean up support workflows so the same problems do not repeat every week. My background combines 8+ years of hands-on IT troubleshooting with Product Ops, CRM workflows, reporting, and automation. I can support users, document issues clearly, and improve the process behind the tickets. I can help with: - SaaS/product support via chat, email, and tickets - Windows, software, VPN, printer, and user-side troubleshooting - Microsoft 365, Google Workspace, CRM, and support workflow assistance - Zendesk, Intercom, HubSpot, Pipedrive, Google Sheets, Airtable, Notion, and Jira workflows - FAQ, SOP, ticket templates, macros, escalation notes, and user instructions - Support process cleanup, recurring issue tracking, and simple workflow automation What makes me different: I do not just close tickets one by one. I look for patterns: repeated issues, unclear onboarding steps, missing documentation, broken handoffs, and manual work that can be standardized or automated. Relevant background: - 8+ years of client-facing IT troubleshooting experience - English C1 / fluent written communication - Product Operations and Sales Operations experience in B2B tech - CRM, reporting, workflow automation, documentation, and process improvement Best fit: SaaS companies, founders, small businesses, and support teams that need reliable technical support plus better support workflows.

Hello, my name is Ahmed Alzaeem. I am a seasoned Cisco ISP Network Engineer and Tier 1 ISP NOC Engineer with over +15 years of hands-on experience in designing, building, and managing complex network infrastructures. My expertise spans Asterisk PBX development, VPN architecture, Wi-Fi network operations, Squid Cache proxy solutions, and residential proxy service development for multiple service providers worldwide. As a network consultant, I specialize in the design and implementation of large-scale, high-availability networks, with deep proficiency across IPv4 and IPv6 protocols, internet optimization, and Quality of Service (QoS) engineering. I am also an experienced Windows Server and Linux systems administrator, Mikrotik router specialist, and network security consultant. In 2026, I have expanded my expertise to embrace Artificial Intelligence , integrating AI-driven network monitoring, threat detection, and intelligent traffic analysis into modern infrastructure solutions. I stay ahead of evolving cyber threats by applying cutting-edge security frameworks alongside traditional and next-generation network defense strategies. I consistently deliver on client expectations and pride myself on building strong, lasting professional relationships.

Influential IT Manager/Administrator with 7+ years achievement in leveraging technology to drive organizational growth, performance, profitability, and expand intellectual property capital. Highly skilled in network, system maintenance, vmware/citrix environment, VDI technologies. TECHNICAL SKILLS Networking Technologies: LAN/WLAN/WAN Architecture, TCP/IP, IPsec, SSL, VPN, VLAN, VTP, NAT, STP, SSH Application Servers: Domain Controller, Windows Active Directory Services, LDAP, DNS, DHCP, FTP, sFTP, Microsoft 365, Microsoft Sharepoint,Microsoft IIS, GPOs, SCCM, Access Control Microsoft Technologies: Exchange Online, SharePoint Online, Teams, OneDrive VMware: ESXi 7-8, vCenter Operational Manager, vCenter Orchestor, VMware vMotion, Storage vMotion, VMware Distributed Resource Scheduler (DRS), VMware High Availability (HA), VMware Site Recovery Manager (SRM) Citrix: XenApp, XenDesktop, Access Gateway, Netscalar, License Server, StoreFront, App-V, Desktop-V, Profile Management Load Balancers: NetScalar Security Compliances: ISO 27001 Certification, Third Party Risk Management, IT Risk Management, Security Awareness Training, IT Risk Analysis, Operating Systems: Windows Servers 2012R2/2016/2019/2022, Linux, Windows 8/10/11, FreeBSD Hardware: HP DL380, Dell PowerEdge R730/R750, Dell HyperConverged VxRails P570F,Dell EMC PowerProtect DD6400, PowerStore 500T, Fortigate NgFW 100E/100F/200F, Dell Edge/Core/Backbone Switches, VPN, IP Camera, VoIP Backups: Veeam, EMC Networker

✅ 𝟭𝟱+ 𝘆𝗲𝗮𝗿𝘀 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝗱 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗔𝘇𝘂𝗿𝗲 | 𝗢𝗳𝗳𝗶𝗰𝗲 𝟯𝟲𝟱 | 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁/𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘀𝗽𝗮𝗻𝗻𝗶𝗻𝗴 𝗣𝘂𝗯𝗹𝗶𝗰 𝗦𝗲𝗰𝘁𝗼𝗿, 𝗕𝗮𝗻𝗸𝗶𝗻𝗴, 𝗘𝗻𝗲𝗿𝗴𝘆, 𝗡𝗚𝗢, 𝗥𝗲𝘁𝗮𝗶𝗹, 𝗧𝗲𝗹𝗰𝗼, 𝗠𝗦𝗣, 𝗮𝗻𝗱 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝘀𝗲𝗰𝘁𝗼𝗿𝘀. ✅ 𝟭𝟬+ 𝗠𝗶𝗹𝗹𝗶𝗼𝗻 $ 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗰𝗼𝗻𝘁𝗿𝗮𝗰𝘁𝘀 𝗮𝗻𝗱 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱, 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗲𝗱, 𝗮𝗻𝗱 𝗤𝗔’𝗲𝗱. "𝘈𝘮𝘪𝘳 𝘸𝘢𝘴 𝘦𝘹𝘱𝘦𝘳𝘵 𝘪𝘯 𝘵𝘩𝘪𝘴 𝘸𝘰𝘳𝘬. 𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘸𝘢𝘴 𝘦𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘵. 𝘏𝘦 𝘸𝘢𝘴 𝘢𝘭𝘸𝘢𝘺𝘴 𝘱𝘶𝘯𝘤𝘵𝘶𝘢𝘭 𝘢𝘯𝘥 𝘦𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘵. 𝘏𝘪𝘴 𝘢𝘱𝘱𝘳𝘰𝘢𝘤𝘩 𝘸𝘢𝘴 𝘤𝘢𝘭𝘮, 𝘳𝘢𝘵𝘪𝘰𝘯𝘢𝘭, 𝘧𝘳𝘪𝘦𝘯𝘥𝘭𝘺, 𝘩𝘦𝘭𝘱𝘧𝘶𝘭 𝘢𝘯𝘥 𝘱𝘳𝘰𝘢𝘤𝘵𝘪𝘷𝘦. 𝘞𝘰𝘳𝘬𝘪𝘯𝘨 𝘸𝘪𝘵𝘩 𝘈𝘮𝘪𝘳 𝘸𝘢𝘴 𝘢 𝘱𝘭𝘦𝘢𝘴𝘶𝘳𝘦. 𝘞𝘦 𝘢𝘳𝘦 𝘭𝘰𝘰𝘬𝘪𝘯𝘨 𝘧𝘰𝘳𝘸𝘢𝘳𝘥 𝘵𝘰 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘢𝘨𝘢𝘪𝘯 𝘸𝘪𝘵𝘩 𝘈𝘮𝘪𝘳 𝘪𝘯 𝘵𝘩𝘦 𝘯𝘦𝘢𝘳 𝘧𝘶𝘵𝘶𝘳𝘦 𝘢𝘴 𝘩𝘦 𝘩𝘢𝘴 𝘱𝘳𝘰𝘷𝘦𝘯 𝘵𝘰 𝘣𝘦 𝘢𝘯 𝘪𝘯𝘷𝘢𝘭𝘶𝘢𝘣𝘭𝘦 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘵𝘰 𝘶𝘴 𝘢𝘯𝘥 𝘩𝘪𝘴 𝘸𝘢𝘺 𝘰𝘧 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘪𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘩𝘪𝘨𝘩𝘦𝘴𝘵 𝘱𝘳𝘰𝘧𝘦𝘴𝘴𝘪𝘰𝘯𝘢𝘭 𝘲𝘶𝘢𝘭𝘪𝘵𝘺. 𝘛𝘩𝘢𝘯𝘬 𝘺𝘰𝘶 𝘈𝘮𝘪𝘳 𝘧𝘰𝘳 𝘢𝘭𝘭 𝘺𝘰𝘶𝘳 𝘸𝘰𝘳𝘬 𝘢𝘯𝘥 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘸𝘢𝘺 𝘪𝘯 𝘸𝘩𝘪𝘤𝘩 𝘺𝘰𝘶 𝘮𝘢𝘥𝘦 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶 𝘵𝘰 𝘣𝘦 𝘢 𝘱𝘭𝘦𝘢𝘴𝘶𝘳𝘦." ✅Experienced in planning, deploying, securing, and troubleshooting Google SSO and Okta technologies ✅Experienced in CIS security assessments, best practices, well-architected framework, cost optimizations of Microsoft workloads. ✅Experienced in designing and building Active Directory tiering structure, Privileged Access Workstations (PAW), hardening Active Directory Group Policy Objects (GPO), Intune security policies ✅Experienced in planning, deploying, migrating, securing, and troubleshooting the following technologies ⚙️Azure (App Services, VMs, networking, security, storage, etc.) ⚙️Microsoft 365 ⚙️Entra ID (formerly Azure AD) ⚙️Entra Internet Access and Private Access ⚙️Azure Migrate (Physical, Hyper-V, VMware, etc.) ⚙️Intune ⚙️SQL Server (High Availability, TDE, and Security lockdown) ⚙️Always-On VPN (Azure AD-joined, Hybrid-joined, SCEP, etc.) ⚙️Active Directory Certificate Services (ADCS) PKI ⚙️Data Loss Prevention (DLP) ⚙️Microsoft Sentinel ⚙️Azure Governance ⚙️Azure Policy ⚙️Windows 10 ⚙️Microsoft Defender for Cloud ⚙️Microsoft Defender for Identity ⚙️Microsoft Defender for Endpoint ⚙️Microsoft Defender for Cloud Apps ⚙️System Center Configuration Manager (SCCM) ⚙️System Center Virtual Machine Manager (SCVMM) ⚙️PowerShell ⚙️SCIM Provisioning and Single Sign-On (SSO) ⚙️Azure Virtual Desktop ⚙️Active Directory Domain Services (ADDS) ⚙️Active Directory Federation Services (ADFS) ⚙️Azure Information Protection (AIP) ⚙️Hyper-V ⚙️Exchange Online/Exchange Server ⚙️Teams/Office Communications Server/Lync Server/ Skype for Business Server ⚙️Digicert CertCentral (SSL certificate lifecycle automation) ⚙️Nerdio ⚙️Barracuda Message Archiver ⚙️Barracuda Email Gateway Defense (formerly Email Security) ⚙️CrowdStrike (remove and uninstall due to update BSOD issue) ⚙️Kaspersky Security Center ⚙️Symantec Endpoint Protection Manager ⚙️McAfee Endpoint Protection (ePO) ⚙️Unifi UDM Pro ⏱Saving deployment time and man-hours and focusing on quality of delivery "𝘈𝘮𝘪𝘳 𝘪𝘴 𝘰𝘯𝘦 𝘰𝘧 𝘵𝘩𝘦 𝘮𝘰𝘴𝘵 𝘥𝘦𝘥𝘪𝘤𝘢𝘵𝘦𝘥, 𝘩𝘢𝘳𝘥𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘢𝘯𝘥 𝘪𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘷𝘦 𝘱𝘦𝘰𝘱𝘭𝘦 𝘐’𝘷𝘦 𝘩𝘢𝘥 𝘵𝘩𝘦 𝘱𝘭𝘦𝘢𝘴𝘶𝘳𝘦 𝘰𝘧 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘸𝘪𝘵𝘩. 𝘈𝘮𝘪𝘳 𝘢𝘭𝘸𝘢𝘺𝘴 𝘨𝘰𝘦𝘴 𝘢𝘣𝘰𝘷𝘦 𝘢𝘯𝘥 𝘣𝘦𝘺𝘰𝘯𝘥 𝘵𝘰 𝘧𝘪𝘯𝘢𝘭𝘪𝘻𝘦 𝘪𝘮𝘱𝘭𝘦𝘮𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘦𝘯𝘴𝘶𝘳𝘦 𝘢 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭 𝘤𝘰𝘮𝘱𝘭𝘦𝘵𝘪𝘰𝘯. 𝘈𝘮𝘪𝘳 𝘪𝘴 𝘵𝘩𝘦 𝘵𝘺𝘱𝘦 𝘰𝘧 𝘱𝘦𝘳𝘴𝘰𝘯 𝘺𝘰𝘶 𝘤𝘢𝘯 𝘤𝘰𝘶𝘯𝘵 𝘰𝘯 𝘢𝘯𝘥 𝘩𝘪𝘴 𝘱𝘰𝘴𝘪𝘵𝘪𝘷𝘦 𝘢𝘵𝘵𝘪𝘵𝘶𝘥𝘦 𝘪𝘴 𝘤𝘰𝘯𝘵𝘢𝘨𝘪𝘰𝘶𝘴. 𝘐 𝘸𝘰𝘶𝘭𝘥 𝘩𝘪𝘨𝘩𝘭𝘺 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘩𝘪𝘮 𝘥𝘶𝘦 𝘵𝘰 𝘩𝘪𝘴 𝘦𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 𝘪𝘯 𝘵𝘩𝘦 𝘧𝘪𝘦𝘭𝘥 𝘰𝘧 𝘦𝘮𝘢𝘪𝘭 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘢𝘣𝘪𝘭𝘪𝘵𝘺."

I help companies eliminate IT risks, security gaps and manual processes by combining enterprise-grade infrastructure with AI-powered automation. 🔹 What I actually do: • Design and secure IT infrastructures (Firewall, VLAN, VPN, Servers, Cloud) • Automate compliance, inspection and risk analysis with AI (real production systems) • Build internal AI tools (inspection reports, security analysis, decision assistants) • MSP-style support for small & mid-size businesses 🔹 Recent real projects: • Built “YanmadınAI” – an AI-based fire & safety inspection analysis system • AI automation for risk classification and reporting (real client usage) • Firewall & secure network design for enterprise environments • IT systems for regulated industries (security, compliance, audits) 🔹 Why clients hire me: ✔ 20+ years real-world IT experience (not theory) ✔ I don’t sell buzzwords – I deliver working systems ✔ Strong focus on security, stability and business continuity If you need someone who understands BOTH infrastructure and AI – let’s talk.