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Hi! I’m Merve. I enjoy working on organized, detail-oriented tasks and supporting teams with research, data management, and daily operations. I have experience with Excel data organization, online research, CMS content updates, and administrative support. I’ve also worked on lead generation tasks, where I identified the right people and built structured contact lists. I’m currently part of the marketing team of an AI startup, where I contribute to content planning, social media ideas, and market research. These experiences have strengthened my attention to detail, communication skills, and time management. I’m fluent in English and Turkish and comfortable working with Excel, Google Sheets, CRM systems, Salesforce, HubSpot, SalesNavigator, LinkedIn and basic CMS platforms. If you’re looking for someone reliable, quick to learn and easy to work with, I’d be happy to support your project.

Every hour spent answering emails, managing your calendar, handling customer inquiries, or chasing podcast hosts is an hour you're not growing your business. That's where I help. I work with founders, coaches, agency owners, CEOs, creators, and podcast hosts who need reliable support across podcast booking, executive assistance, and customer support. Whether it's managing operations behind the scenes, supporting your customers, or securing podcast opportunities, I help your business run smoothly so you can focus on growth. What I Help Clients Achieve - Secure podcast guest opportunities through strategic, personalized outreach - Deliver responsive and professional customer support - Keep inboxes, calendars, and daily operations organized - Build efficient systems and workflows - Take time-consuming administrative tasks off your plate Podcast Booking Specialist I don't rely on generic outreach templates. Every pitch is built around genuine research, creating a natural connection between your story and the podcast host. My goal isn't just to send emails, it's to start conversations that lead to interviews. Services include: - Podcast research (Rephonic, Podchaser & Listen Notes) - Building targeted podcast lists - Personalized outreach & follow-ups - Guest booking & scheduling - CRM & outreach pipeline management - Interview coordination Recent Result: I secured 3 podcast bookings within 2 weeks through strategic outreach, personalized pitches, and consistent follow-ups. Executive Assistant - Calendar management - Inbox management - Meeting scheduling - Travel coordination - SOP creation & documentation - Project coordination - CRM management - Data organization & reporting - Administrative support - Workflow & task management Customer Support Specialist - Email support - Live chat support - Customer issue resolution - Client onboarding - Customer follow-ups - CRM updates & customer records - Knowledge base management - Escalating complex issues - Delivering empathetic, professional customer experiences Tools HubSpot • Zendesk • Freshdesk • Help Scout • Intercom • GoHighLevel • ClickUp • Asana • Trello • Mondaydotcom • Airtable • Notion • Slack • Google Workspace • Calendly • Zoom • Canva • Podchaser • Rephonic • Listen Notes Why Clients Enjoy Working With Me - Proactive and dependable - Strong communicator who keeps clients informed - Detail-oriented and highly organized - Relationship-driven podcast outreach - Customer-first mindset with professional, empathetic support - Able to work independently with minimal supervision If you're looking for an Executive Assistant, Customer Support Specialist, or Podcast Booking Specialist who communicates proactively, stays organized, and delivers reliable results, click "Invite" or send me a "message". I'd love to discuss how I can support your business.

I am a Business Development and Operations Professional with over 15 years of experience supporting organizations across publishing, data management, recruitment, customer relations, business administration, and international business development. My career has been built around helping businesses grow, improve operational efficiency, maintain high-quality data and documentation standards, and build strong relationships with customers, partners, and stakeholders. I have worked with organizations serving international markets, including Europe, the United States, and Türkiye, giving me valuable experience in cross-cultural communication and global business operations. Throughout my professional journey, I have managed and supported a wide range of business functions, including market research, lead generation, customer communication, CRM administration, data quality control, project coordination, reporting, documentation management, and process improvement initiatives. I have extensive experience identifying potential business opportunities, researching target markets, locating decision-makers, and supporting B2B outreach campaigns. My work has involved helping organizations expand their networks, establish new partnerships, and improve their business development processes through structured research and relationship management. In addition to business development activities, I bring a strong operational background. I have managed databases, maintained business records, coordinated internal workflows, supported management teams, monitored project progress, and ensured that business processes remain organized and efficient. My publishing and editorial background has further strengthened my attention to detail, research capabilities, written communication skills, and quality control mindset. For many years, I have worked with content review, editing, proofreading, and publication-related processes where accuracy and consistency were critical. I also have experience supporting recruitment activities, candidate research, database management, documentation review, and communication with applicants and stakeholders throughout various stages of the hiring process. Key Areas of Expertise: • B2B Business Development • Market Research & Lead Generation • Business Operations Management • CRM Administration & Database Management • Customer Relations & Client Support • Data Quality Control & Research • Reporting & Documentation Management • Process Improvement & Workflow Optimization • Recruitment Support & Candidate Research • Publishing, Editing & Proofreading • International Business Communication • Administrative & Project Coordination I am known for being highly organized, detail-oriented, dependable, and proactive. Whether supporting business growth initiatives, managing operational processes, maintaining data accuracy, or strengthening customer relationships, I focus on delivering reliable results while helping organizations operate more effectively and efficiently.

I provide professional customer support in English, backed by over 4 years of hands-on experience in both written and phone-based communication. I’ve worked in fast-paced environments where I handled customer inquiries through email, live chat, and direct calls, focusing on clear communication and efficient problem-solving. I understand how important it is to represent a brand professionally while keeping customers satisfied and issues resolved quickly. My experience includes: – 2 years of email & live chat support – 2 years of phone-based customer service – Handling high-volume inquiries in fast-paced environments What I can do for you: – Email & Live Chat Support – Customer Issue Resolution & Follow-ups – Order tracking & customer communication – Basic Virtual Assistant tasks (email management, admin support, data entry)

I am a reliable, detail-oriented Virtual Assistant and Operations Specialist with extensive experience providing remote operational and administrative support. I help busy entrepreneurs and businesses stay organized, save time, and optimize their daily workflows. **Here is how I can support your business: Administrative Support: Email & inbox management, calendar scheduling, file organization, and document formatting. Data Management: Accurate data entry, data cleansing, and managing spreadsheets (Google Sheets / MS Excel). Customer Support: Responding to inquiries promptly, managing live chat, and maintaining high client satisfaction. Operations & HR Assistance: Streamlining workflows, managing reports, and supporting team coordination. **I am highly organized, quick to learn new tools, and committed to delivering high-quality results with strict confidentiality. Let’s connect and discuss how I can help streamline your operations! **Languages: Arabic (Native) | English (Professional) (Professional) | Turkish

🎯 Need a Virtual Assistant who understands the tech side of your business? I bridge the gap between administrative support and technical operations. I don't just manage tasks; I optimize them using code and automation. Whether you need a community managed, a Linux server tweaked, or complex data organized, I have the skillset to handle it. 🌟 What I Bring to the Table: 🔹 Technical Support & IT Operations - Server Management: Hands-on experience with Linux, OpenWRT, and Docker. - Troubleshooting: I can fix WordPress errors and technical glitches that would stump a standard VA. - Web Maintenance: HTML, CSS, and basic Python support. 🔹 Community Management (Discourse Specialist) - End-to-end forum management: organizing categories, handling updates, and moderation. - Setting up automations to keep community engagement running smoothly. 🔹 Workflow Automation & Efficiency - Scripting: Using Google Apps Script to automate spreadsheets and emails. - AI Integration: Utilizing ChatGPT and Gemini to draft content, classify topics, and speed up research. 🔹 Admin & Data Research - Advanced Excel/Google Sheets management. - Deep web research and lead generation. - Proofreading and documentation. 💻 Software Stack & Tools: Google Workspace, Airtable, Fibery, WordPress, Canva, Photoshop, Office 365, Google Cloud, AWS, Cloudflare, etc. I am ready to hit the ground running. Let's connect and get your workflow moving.