Hi,
I'm an experienced and certified (MS700-MS720-MS721) Microsoft Teams Phone & Rooms engineer. I'm implementing, configuring and troubleshooting Microsoft Teams Phone & Rooms ecosystems for multinationals,SME's, nonprofit and government organizations.
* Microsoft Teams Calling setup (Auto-attendants & Call Queues)
* Microsoft Teams Direct Routing with Audiocodes SBC
* Microsoft Teams Direct Routing with Hosted Audiocodes SBC
* Microsoft Teams Calling Plans & Operator connect
* Luware Nimbus routing and contact center solutions on Microsoft Teams
* Roger365 contact center solutions on Microsoft Teams
* Skype For Business on-premise to Microsoft Teams migrations
* Teams devices and Teams Rooms systems
Skype
Office 365
Call Center Management
PBX
Microsoft Teams
Skype For Business
VoIP Software
VoIP
Mitel
Microsoft Power Automate
VoIP Administration
Phone Communication
Session Initiation Protocol
Jose M.
Heredia, Costa Rica
$75/hr
5.0
213 jobs
I specialize in VoIP solutions with a focus on RingCentral (EX & CX) and Zoom (Phone & CC) project implementation and ongoing support. As a subject matter expert in the field, I work with businesses of all sizes to streamline communication systems, resolve complex technical challenges, and deliver seamless transitions to cloud-based telephony.
Here's what you can expect when working with me:
Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With experience in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms both in its UCaaS and CCaaS versions.
Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions.
Who I Serve:
From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few.
Here is a list of the most common tasks I perform within a VoIP platform:
Call queues / Auto Attendant - IVR
Call Forwarding / Call Routing
Voicemail Setup / Custom Answering Rules
Porting / User setup / Limited extensions
SMS Automation** (10DLC)
Multi Site
Call logging expert / Audit trail
Announcement / Audio greetings - Voice over
Desk Phone Provisioning
I'm here, ready to be your partner in enhancing your communication systems. Reach out to me here on Upwork and let's start a conversation, looking forward to understanding your unique needs and finding the perfect solution for you!
Call Center Management
Business with 100-999 Employees
Phone Support
VoIP PBX
System Administration
System Configuration
VoIP
Telecommunications Engineering
IVR Software
Telephone System
RingCentral Glip
Avaya
VoIP Software
VoIP Administration
Technical Support
PBX
Jon Paul D.
Mabalacat City, Philippines
$20/hr
5.0
13 jobs
I help businesses build, optimize, and manage enterprise-grade contact center solutions using RingCentral and NICE CXone.
With 8,000+ hours worked and $100K+ earned on Upwork, I specialize in designing reliable IVR systems, intelligent call flows, routing logic, and customer support automation for both small businesses and large enterprises.
What I Can Help You With:
✔ RingCentral UCaaS & CCaaS setup and administration
✔ NICE CXone / InContact development and support
✔ IVR and call flow design
✔ Studio scripting and automation
✔ Omnichannel customer support solutions
✔ API integrations and workflow automation
✔ Technical troubleshooting and platform support
✔ Contact center optimization and reporting
✔ Post-implementation support, maintenance, and system optimization
Why Clients Work With Me:
✔ Certified and experienced contact center engineer
✔ Strong communication and project ownership
✔ Fast problem-solving and reliable delivery
✔ Able to manage projects from planning to deployment
✔ Ongoing support available after implementation
I focus on building scalable, user-friendly customer experience solutions that improve efficiency and customer satisfaction.
Let’s discuss how I can help your business.
Desktop Support
NICE
VoIP Administration
VoIP Software
inContact
Call Center Management
Avaya
Implementation
Implementation Plan
RingCentral Glip
Dialpad
Back-End Development
Front-End Development
Business with 10-99 Employees
Business with 100-999 Employees
Hun S.
Bangkok, Thailand
$35/hr
4.9
24 jobs
Helped businesses deploy Microsoft Teams Phone, Genesys Cloud CX, SIP Trunks, and AudioCodes SBC solutions, reducing telephony issues and improving call reliability for contact centers and enterprise environments.
Specialized in Microsoft Teams Phone, Genesys Cloud CX, SIP Trunking, and AudioCodes SBC with experience delivering cloud voice and contact center solutions for SMB and enterprise customers.
🔹 Microsoft Teams & Voice Solutions
✔️ Microsoft Teams Direct Routing
✔️ Operator Connect & Calling Plans
✔️ Auto Attendants & Call Queues
✔️ PSTN Integration & SBC Configuration
✔️ Multi-provider SIP failover routing
🔹 VoIP & Contact Center Expertise
✔️ SIP, E1, PRI integrations
✔️ AudioCodes SBC configuration & troubleshooting
✔️ Genesys Cloud CX (BYOCC, SIP Trunks, Routing)
✔️ Call recording & voice security
✔️ VoIP troubleshooting (RTP, TLS, SRTP, QoS)
🔹 Cloud & Infrastructure
✔️ AWS & Azure deployments
✔️ Hybrid cloud architecture
✔️ VPNs, Firewalls, Load Balancers
✔️ DNS, SPF, DKIM, DMARC & Email deliverability
✔️ High-availability & secure network design
Computer Network
Computing & Networking
Cloud Computing
VoIP
VoIP Administration
Session Initiation Protocol
Microsoft Teams
Microsoft Team Foundation Server
IT Support
Web Server
Windows Server
Linux System Administration
VMware Administration
AWS Systems Manager
Microsoft Azure Administration
Maicer Rose A.
Manila, Philippines
$7/hr
5.0
14 jobs
Are you looking for a reliable Virtual Assistant with a knack for creativity and proficiency in Canva? Look no further! I am here to offer you exceptional support and elevate your projects to new heights with my expertise.
I would love to help you with the following task:
𝙈𝙔 𝙎𝙆𝙄𝙇𝙇𝙎:
✔ Seo
✔ Administrative assistance
✔ Virtual Assistance
✔ Social Media Management
✔ Email Handling
✔ LinkedIn Lead Generation
✔ Print Designs
✔ Flyer Design
✔ Website Design
✔ Data Entry
✔ Facebook group moderation
✔ Travel Researcher | Travel Assistant
✔ Video Editing | Reels
✔ Legal Assistance
𝙂𝙀𝙉𝙀𝙍𝘼𝙇:
✔ Microsoft (Excel, Word, PowerPoint), Google Workspace, Dropbox
✔ Gmail, WordPress, Elementor
𝙋𝙍𝙊𝙅𝙀𝘾𝙏 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏:
✔ Trello, ClickUp, Asana, Clickup, Monday
✔ Notion
𝙎𝘾𝙃𝙀𝘿𝙐𝙇𝙀 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏:
✔ Google Calendar, Calendly
✔ Buffer, Hootsuite, Later
𝘾𝙊𝙈𝙈𝙐𝙉𝙄𝘾𝘼𝙏𝙄𝙊𝙉/𝘾𝙍𝙈/𝙇𝙀𝘼𝘿 𝙂𝙀𝙉:
✔ Zoom, Slack, Google Meet, Discord, Loom, Chat gpt, Skype
✔ Podio, Konnektive
✔ Salesforce, Typeform
𝘾𝙍𝙀𝘼𝙏𝙄𝙑𝙀 𝘿𝙀𝙎𝙄𝙂𝙉:
✔ Canva, Adobe Photoshop
✔ Capcut, Filmora
𝙀𝙈𝘼𝙄𝙇 𝙈𝘼𝙍𝙆𝙀𝙏𝙄𝙉𝙂:
✔ Mailchimp, Active Campaign
𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏:
✔ Facebook, Twitter, Instagram, Pinterest, LinkedIn, Youtube
Let's work together to unleash your business's full potential and ease the burden of management.
𝑫𝒓𝒐𝒑 𝒎𝒆 𝒂 𝒎𝒆𝒔𝒔𝒂𝒈𝒆 𝑻𝑶𝑫𝑨𝒀, and let’s kick things off!🔥
Video Editing
Travel Planning
Social Media Management
Graphic Design
Administrative Support
Virtual Assistance
Social Media Content Creation
Graphic Design Software
On-Page SEO
Technical SEO
Nimra S.
Bahawalpur, Pakistan
$10/hr
5.0
9 jobs
Need a recruiter who actually understands your hiring needs, not just fills roles? Let’s make hiring faster, smarter, and more reliable.
🌟 With over 4+ years of experience in Talent Acquisition and Recruitment, I have successfully partnered with companies across USA, LATAM, UK, Australia, Europe and Asia to identify, attract and secure top-tier talent. I specialize in 360° recruiting covering every stage from preparing detailed job descriptions, sourcing passive and active candidates, resume screening, conducting interviews, negotiating offers, to onboarding new hires.
I bring strong focus on building long-term relationships with clients and candidates alike, ensuring a smooth process that balances business objectives with outstanding candidate experiences. Whether you are an early-stage startup, a fast-scaling company, or a global brand, I tailor my approach to your hiring needs with strategy, precision and care.
🎯 Recruitment Expertise & Roles Hired
✔️ Technology & IT: Developers (Frontend, Backend, Full-Stack, Mobile) • Data & DevOps • QA • Product • UI/UX
✔️ Business Functions: Sales • HR • Operations • Customer Success • Project Managers
✔️ Healthcare: Nurses • Physicians • Allied Health • Medical Technologists • Administrators
✔️ Finance & Legal: Accountants • Analysts • Controllers • Compliance • Legal Counsel
✔️ Marketing & Creative: Digital • Growth • SEO/SEM • Content • Campaigns • Design
✔️ Leadership: C-level • Directors • Department Heads • Senior Managers
🌐 Global Talent Reach & Market Knowledge
-Recruited across multiple regions and time zones, adapting strategies to local talent markets
-Expertise in remote hiring and distributed teams (async-friendly, diverse, and cross-cultural)
-Strong focus on DEI (Diversity, Equity & Inclusion) to ensure talent pipelines are equitable and diverse
🛠️ Tools & Platforms I Work With:
-Sourcing & Recruiting: LinkedIn Recruiter (Premium), Boolean Search, GitHub,
- Job Boards (Indeed, Monster, Dice, CareerBuilder, Glassdoor, ZipRecruiter)
-ATS & CRM: Greenhouse, Lever, BambooHR, BullHorn, Taleo-Oracle, Loxo, Gem, SeekOut
-Collaboration & Communication: Slack, Zoom, Microsoft Teams, Skype, Gmail, Loom
-Productivity & Project Management: Google Suite (Docs, Sheets, Forms), Airtable, Notion, Monday, Asana, Jira, LastPass
💡 What I Bring to the Table:
✔️ Expertise in passive & active sourcing strategies, including advanced Boolean searches
✔️ Strong ability to assess resumes beyond keywords to evaluate true skills, experience and cultural fit
✔️ Market mapping & competitor research to give clients an edge in hiring
✔️ Proven record of filling hard-to-hire technical and niche roles quickly and effectively
✔️ Skilled in process optimization, ensuring smoother workflows, faster turnaround and quality placements
🤝 Why Choose Me:
-Strategic Consultant: Beyond recruitment, I support in hiring plans, ATS setup, pipeline creation and talent strategy.
-Global Experience: Deep exposure to startups, scale-ups, and Fortune 500 companies.
-People-First Approach: I believe hiring isn’t just about filling roles, it’s about building strong, ever lasting teams.
-Long-Term Commitment: Open to both short-term projects and stable, ongoing partnerships.
🚀 My mission is to help organizations scale with the right people while ensuring candidates find meaningful roles that align with their career goals. Every project I take on is delivered with professionalism, transparency, and measurable results.
📩 Let’s collaborate to bring exceptional talent into your business, whether it’s one strategic hire or scaling an entire department, I’m here to make recruitment efficient, effective and impactful.
Recruitment | TalentAcquisition | FullCycleRecruitment | GlobalRecruiter | TechnicalRecruiter | NonTechnicalRecruiter | ExecutiveSearch | DEIRecruitment | TalentSourcing | LinkedInRecruiter | ATSManagement | BooleanSearch | StartupHiring | RemoteHiring | InternationalRecruitment | CareerGrowth | Recruitment | TalentAcquisition | Headhunter | TechnicalRecruiter | HRConsultant | ExecutiveSearch | FullCycleRecruitment | GlobalRecruiter | RemoteHiring | StartupHiring | ScalingTeams | DEIRecruitment | SourcingExpert | BooleanSearch | ATSExpert | LinkedInRecruiter | TalentStrategy | HiringExpert | PeopleOps | WorkforcePlanning | TechRecruiter | NonTechRecruiter | FreelanceRecruiter | UpworkTopRated | UpworkFreelancer | HiringSpecialist | RecruitmentConsultant | GlobalHiring | HRStrategy | Job Aid | Job Search Strategy | Reverse Recruiting | Job Portal | JobScore | Job Posting | Applicant Tracking Systems | Resume Writing | Cover Letter Writing | Cover Letter | Targeted Cover Letter | Career Coaching | IT Career Coaching | LinkedIn Profile Optimization | LinkedIn Profile Headline & Summary | LinkedIn Profile Creation | LinkedIn Development | Company LinkedIn Profile | CV | CV/Resume Translation | Fortune 500 Company | Resume Screening | Job Description | Data Entry | Virtual Assist
Job Description
Sourcing
Boolean Search
IT Recruiting
Resume Screening
Recruiting
Reverse Recruiting
Candidate Sourcing
Candidate Recommendation
Staff Recruitment & Management
Candidate Evaluation
Candidate Source List
Candidate Management
Candidate Interviewing
How it works
Post a job for freePost a job
Tell us what you need. Create your own job post or generate one with AI then filter talent matches.
Hire top talent fast
Consult, interview, and hire quickly, so you can meet the freelancers you're excited about.
Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
Payment simplified
Manage payments in one place with flexible billing options. Only pay for approved work, hourly or by milestone.
Don't just take our word for it
“Upwork provides an umbrella-level of security. I can see a talent’s work history and ratings. I can hold payments in escrow. I can communicate through Upwork Messages instead of working through my email address.”
KD
Kim Darling
Emerald Tiger
“Upwork is the best platform to hire skilled professionals when we're not looking for a full-time employee. All the companies in our portfolio use Upwork to find talent across a wide range of fields.”
DM
David Merry
Kinetic Investments
“Our very specific requirements can be a challenge—With Upwork, we’re able to access a bigger community to ensure the success of our projects.”
KK
Katja Krohn
Summa Linguae
At A Glance: Skype
Skype is arguably the best program for online communication, allowing your business to connect with internal workers, foreign business partners and clients, and remote customers from around the world with efficiency and speed. The cost-effective design, ease of use, and reliability makes it ideal for businesses of every kind. However, managing this system, tailoring its design to meet your needs, and handling both chat support and customer service is a vital yet time-consuming task. Perhaps you do not possess the skills and talents required, or the taxing demands of your business keep you from managing this workload yourself. The Skype developers and programmers on Upwork can offer the solution, handling this workload with enthusiasm, efficiency, and top-level experience.
These professionals, as freelancers, are fluent in efficient communication and remote collaboration, so they can work well with other teams. Their ability to work independently results in exceptional productivity even under pressure, so your business can thrive despite tight deadlines and great demands. Their flexible hours ensure they can deliver the service you need even during surprise emergencies, unusual schedules, and time zones that would otherwise cause issues. The experts you’ll find on Upwork are often skilled in many fields beyond Skype development and programming, so in the event that unique bugs, technical issues, and other barriers arise, they can apply their talents and precise experience to combat the issues and continue productivity. With thousands of professionals to choose from on Upwork, you can select the ideal expert who has the precise skill set you require.