Hire the Best Skype Specialists

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Jenny Babe O.

Davao City, Philippines

$10/hr
4.1
4 jobs

I have over 15 years of professional experience in customer support, including more than 3 years supporting SaaS (Software as a Service) web-based and mobile applications. Throughout my career, I have worked as a Technical Support Agent, Subject Matter Expert, Customer Service Representative, Sales Representative, Chat Support Specialist, Telemarketer, Virtual Assistant, and Sales Development Representative. I have supported customers using subscription-based online programs and digital services by assisting them through email, chat, phone, and remote troubleshooting. My experience includes resolving technical issues, helping users navigate web and mobile applications, managing customer accounts, onboarding new users, and delivering a positive customer experience. I am skilled in technical troubleshooting, remote support, customer onboarding, account management, appointment setting, e-commerce support, and CRM systems. I am also proficient in Microsoft Office, Google Workspace (Docs, Sheets, Slides, and Drive), keyword research, and a variety of customer support tools. I learn new software quickly and adapt well to fast-paced SaaS environments. Career Objectives Use my SaaS, technical support, customer service, and sales experience to improve customer satisfaction and support business growth. Help increase customer retention and product adoption by providing excellent service and clear communication. Share my knowledge, contribute new ideas, and support team success. Join a company where I can continue to grow professionally while making a positive impact. Core Strengths Over 15 years of customer service experience More than 3 years supporting SaaS web and mobile applications Technical troubleshooting and customer support Leadership and team mentoring Excellent written and verbal communication Detail-oriented and well-organized Independent and self-motivated Quick learner with strong adaptability Customer-focused with excellent problem-solving skills

  • Zendesk
  • Phone Support
  • Email Support
  • Online Chat Support
  • Technical Support
  • Customer Service
  • Data Entry
  • Salesforce
  • Email Communication
  • Customer Support
  • Shopify
  • SaaS
  • Intercom
Jay B.

Lehigh Acres, Florida

$110/hr
4.6
196 jobs

Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

  • Atlassian Confluence
  • Zendesk
  • Administrative Support
  • Salesforce Service Cloud
  • Helpdesk
  • Intercom
  • Technical Support
  • Freshdesk
  • HubSpot
  • Customer Support
  • Business Services
  • Tech & IT
  • Customer Relationship Management
  • Automation
  • SaaS
Lionel L.

Sofia, Bulgaria

$25/hr
5.0
38 jobs

Hello, I have experience in a lot of different IT skills, both inside companies and as freelancer : - Office 365. I worked a total almost 5 years, mainly as Subject Matter Expert. I was helping support specialists during their troubleshooting, and was in daily contact with Microsoft to discuss most serious issues. I was supporting support specialists regarding Exchange Online, Skype for Business Online, Active Directory Sync etc. - I'm a fullstack webmaster too. I spent more than 10 years developing websites using PHP, CSS, MySQL, Javascript, and of course HTML. - System Administrator : I have some skills regarding this topic too. For example I'm able to configure basic web servers, and to perform maintenance tasks. I love to learn new things, and that's why I'm very happy to be IT specialist : there is thousand opportunities to learn new amazing things, every day. Don't hesitate to contact me if you have questions. Regards, Lionel

  • Troubleshooting
  • Office 365
  • French
  • Microsoft Windows PowerShell
  • Microsoft Active Directory
  • Microsoft Exchange Online
  • Skype For Business
  • Microsoft SharePoint
Alvin P.

Meycauayan, Philippines

$7/hr
5.0
1 jobs

I've been working in IT-BPO industry since 2007. I've dealt with several companies and clients all across the globe. I've been outstanding in customer service and customer satisfaction as I go above and beyond client's expectations. I've acquired wide variety of technical skills as follows: Skills: Active Directory Windows OS, Mac OS, Windows servers, iOS, Android, Virtual machine, Amazon workspace, VDI Salesforce, Sandbox, Workbench, Dataloader Adobe, MS Office, Azure, ServiceNow Cybersecurity, Firewall classes JAMF, BitLocker, Antivirus Amazon Connect, Customer service, Problem Solving MS Exchange, Outlook, Google Mail Webex, Zoom, MS teams, Google Meet, Slack ITIL, CompTIA MDM, Genesys Troubleshooting knowledge for Microsoft Windows 7 / 10, Mac, Mobile Devices (Android & iOS), Microsoft Office applications suite, Office365, MS Exchange, Outlook, local and LAN printers, Wi-Fi, VPN, Internet Connectivity, Communication tools (Skype, Webex, etc.) Microsoft Active Directory Users and Groups Management Remote Desktop, LogMeIn, Skype, CMRC, etc. Trainings: a. Corporate Cybersecurity training b. Mac OS Technical troubleshooting training c. CompTIA A+ training d. Windows 10 training e. ITIL v4 Foundation training

  • Microsoft Active Directory
  • Remote Connection Support
  • VPN
  • Information Technology
  • Citrix
  • Microsoft Office
  • MacBook Pro
  • Android
  • Cybersecurity Tool
  • Skype For Business
  • Microsoft Teams
  • Mobile Device Management
  • Wireless Communication
  • Account Management
  • Printer
Michael Anthony A.

Zamboanga City, Philippines

$6/hr
5.0
8 jobs

I'm an experienced IT Support Specialist with over 3 years of providing remote technical support to users across multiple industries. I specialize in troubleshooting hardware, software, network, email, VoIP, and account-related issues while delivering excellent customer service. I have experience supporting hotel and corporate environments, handling user onboarding and offboarding, account administration, ticket management, and remote troubleshooting. I'm comfortable working independently, managing multiple priorities, and communicating technical solutions clearly to non-technical users. ➡My technical experience includes: ✅ Help Desk & Technical Support (Email, Chat, Phone) ✅ Remote Desktop Support ✅ Windows 10/11 Troubleshooting ✅ Microsoft 365 & Google Workspace ✅ Active Directory / LDAP User Management ✅ User Onboarding & Offboarding ✅ Password Resets & Access Management ✅ Ticketing Systems (HubSpot, Halo) ✅ VoIP Support (Zoiper, Bria, MicroSIP, Sangoma, ConnexOne) ✅ Gmail & Outlook Support ✅ Slack & Microsoft Teams ✅ Zabbix Monitoring ✅OVHCloud ✅ Remote Hardware & Software Troubleshooting I also have experience supporting hospitality technology platforms, including Opera PMS, Marriott GXP, Lightspeed POS, Alice App, Knowcross, Elimiwait, HMS, and Synergy. I take pride in being dependable, detail-oriented, and focused on resolving issues efficiently while ensuring a positive user experience. If you're looking for a reliable IT support professional who can quickly adapt to your systems and provide excellent remote support, I'd be happy to help.

  • Technical Support
  • IT Support
  • Desktop Support
  • Remote IT Management
  • Customer Support
  • Microsoft 365 Copilot
  • Google Workspace Administration
  • Microsoft Active Directory
  • LDAP
  • Windows Administration
  • Email Support
  • HubSpot
  • Hardware Troubleshooting
  • Account Management
  • Troubleshooting
Simon S.

Kortrijk, Belgium

$70/hr
5.0
97 jobs

Hi, I'm an experienced and certified (MS700-MS720-MS721) Microsoft Teams Phone & Rooms engineer. I'm implementing, configuring and troubleshooting Microsoft Teams Phone & Rooms ecosystems for multinationals,SME's, nonprofit and government organizations. * Microsoft Teams Calling setup (Auto-attendants & Call Queues) * Microsoft Teams Direct Routing with Audiocodes SBC * Microsoft Teams Direct Routing with Hosted Audiocodes SBC * Microsoft Teams Calling Plans & Operator connect * Luware Nimbus routing and contact center solutions on Microsoft Teams * Roger365 contact center solutions on Microsoft Teams * Skype For Business on-premise to Microsoft Teams migrations * Teams devices and Teams Rooms systems

  • Skype
  • Office 365
  • Call Center Management
  • PBX
  • Microsoft Teams
  • Skype For Business
  • VoIP Software
  • VoIP
  • Mitel
  • Microsoft Power Automate
  • VoIP Administration
  • Phone Communication
  • Session Initiation Protocol

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At A Glance: Skype

Skype is arguably the best program for online communication, allowing your business to connect with internal workers, foreign business partners and clients, and remote customers from around the world with efficiency and speed. The cost-effective design, ease of use, and reliability makes it ideal for businesses of every kind. However, managing this system, tailoring its design to meet your needs, and handling both chat support and customer service is a vital yet time-consuming task. Perhaps you do not possess the skills and talents required, or the taxing demands of your business keep you from managing this workload yourself. The Skype developers and programmers on Upwork can offer the solution, handling this workload with enthusiasm, efficiency, and top-level experience.

These professionals, as freelancers, are fluent in efficient communication and remote collaboration, so they can work well with other teams. Their ability to work independently results in exceptional productivity even under pressure, so your business can thrive despite tight deadlines and great demands. Their flexible hours ensure they can deliver the service you need even during surprise emergencies, unusual schedules, and time zones that would otherwise cause issues. The experts you’ll find on Upwork are often skilled in many fields beyond Skype development and programming, so in the event that unique bugs, technical issues, and other barriers arise, they can apply their talents and precise experience to combat the issues and continue productivity. With thousands of professionals to choose from on Upwork, you can select the ideal expert who has the precise skill set you require.