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Hi! I’m a bilingual (English/French) IT Engineer, Web Developer, and Customer Support Specialist with 5+ years of experience helping businesses improve operations, IT infrastructure, and online presence. I combine technical expertise, Microsoft 365 knowledge (MS-900 Certified), and web development skills to deliver reliable, high-quality results. My core services include: Technical Support & IT Solutions: Microsoft 365 administration, Azure, Active Directory, system administration, network troubleshooting, cybersecurity, IT support, helpdesk, and desktop/laptop support. Web Development & Design: Front-end development using HTML, CSS, JavaScript, React; WordPress and Joomla websites; Elementor landing pages; responsive design; SEO-friendly websites; cross-browser compatibility. Customer Support & Virtual Assistance: Ticketing systems, CRM software (HubSpot, Freshworks, Dynamics 365), client communication, onboarding, and process improvement. I’ve successfully supported clients in the US, UK, DRC, Turkey and South Africa, providing fast, efficient solutions and excellent customer service. Fluent in English and French, I offer clear communication, proactive problem-solving, and dependable results. As a Top-Rated freelancer, I’m ready to help you manage IT systems, support your customers, and build or maintain websites that meet your business goals.

Skilled and knowledgeable Computer Systems and Telecommunications Networks Engineer with proven experience in database programming, software engineering, Web design, and network and systems design and support. Appreciates challenges, steep learning curves, and high-pressure deadlines. Outstanding ability to analyze, develop, and implement technology solutions. Reliable team player with effective troubleshooting and debugging experience. Equally strong project leadership and management experience ✪ Background: ☑ B.Eng. Computer Systems and Networks & M.Eng. in Electrical Engineering (Telecommunications) ☑ 10+ years as on site/remote technical support ☑ 10+ years as on-site administrative support ☑ Diligent worker and can work with less supervision ☑ Fast learner, creative, highly motivated ☑ Can work in a team and/or extended hours. ✪ Skill set: ☑ Adept computer technician on both Windows and MAC ☑ Adept at using MS Office and Google Suite ☑ Adept Zoom technician ☑ Experienced in maintenance of websites using WordPress ☑ Experienced in administering email using Google Workspace ☑ Experienced in administering email signature, forwarding etc. ☑ Experienced in setting up and maintenance of Databases (biometrics, cctv etc.) ☑ Experienced as Network administrator ☑ Experienced in Data filing management ☑ Certified Cisco Network Associate (CCNA. --------------------------------------------------------------------------- ✪ Availability: ☑ Full-time / Part time / Project Base/Remote ☑ Always available

As a Virtual Assistant, I offer a comprehensive skill set tailored to meet your business needs. With certifications in CompTIA A+, Network+, Google IT Support, and Cybersecurity, along with extensive experience in testing South African payment methods and local website flows, I bring a wealth of expertise to the table. My proficiency extends to various tasks, including data entry, web research, and lead generation. I am well-versed in Microsoft Office suite and Google Workspace, and proficient in handling tasks ranging from document creation to spreadsheet management. I have a proven track record in product listing across platforms like Shopify, WordPress, and Amazon. Whether it's optimizing product descriptions, managing inventory, or ensuring seamless integration, I am committed to delivering top-notch results. With a strong attention to detail and a dedication to exceeding client expectations, I am ready to support your business in achieving its goals. Let's collaborate to streamline processes, enhance productivity, and drive success.

I am a 33-year-old IT Technician with over 10 years of hands-on experience in computer support, troubleshooting, and system maintenance. I hold a Diploma in PC Support, obtained in New Zealand in 2010, and have since built a strong track record of delivering reliable and efficient technical assistance to individuals and small businesses. For the past four years, I have worked as an Assistant IT Technician at a school in Cape Town, providing day-to-day technical support and maintaining both hardware and software systems. In addition, I run my own freelance IT Support business, where I assist clients remotely and on-site — advertising primarily through Facebook, where I come highly recommended for my professionalism and dedication. Key Skills and Expertise Extensive experience across Windows operating systems (from Windows 95 through to Windows 11). Proficient in macOS troubleshooting and configuration. Skilled in diagnosing and resolving system errors and performance issues. Expertise in speed optimization for slow computers. Experienced in handling email setup and migration, including Outlook and Office 365. Knowledgeable in diagnosing and fixing printer and peripheral issues. Excellent communication skills, with the ability to explain technical issues clearly to non-technical users. Professional Approach I take a methodical and customer-focused approach to every task, ensuring that issues are resolved thoroughly and efficiently. I am a perfectionist by nature, and I place a strong emphasis on customer satisfaction — always willing to go the extra mile to ensure clients receive dependable and lasting solutions.

Hello! I'm Onyeka — an organized, proactive, and highly reliable Executive Virtual Assistant with strong skills in high-level administrative support, social media management, and customer service excellence. I support busy CEOs, founders, and teams by managing schedules, communication, operations, and online presence — helping them stay focused on growth while I handle the rest. Executive Virtual Assistance I provide professional, confidential, and strategic support to executives and business owners. What I can help you with: Managing calendars & scheduling meetings Inbox management & drafting emails Travel booking & itinerary planning Preparing reports, presentations, and documents Coordinating with clients, partners, and teams Handling confidential communications Project management & task follow-ups Workflow organization and system setup I act as your right-hand support — helping you stay productive and in control. Social Media Management : I help businesses grow their online presence through organized, consistent, and engaging content. Services include: Creating content calendars Managing social media pages Writing captions & social posts Scheduling and publishing content Basic graphic design (Canva) Audience engagement & inbox replies Profile optimization Analytics tracking and reporting I make your brand look professional and active across all platforms. Customer Service Support Professional, friendly, and customer-focused communication. I handle: Live chat & email support Responding to customer inquiries Support ticket management (Zendesk, Freshdesk, HubSpot) Order tracking & complaint resolution Technical and non-technical customer assistance Building positive client/customer relationships I ensure every customer feels heard, supported, and valued. Why Clients Enjoy Working With Me: ✔ Excellent communication & organization ✔ Confidential, trustworthy & reliable ✔ Fast learner with strong multitasking skills ✔ Professional and friendly attitude ✔ Works independently with minimal supervision ✔ Delivers high-quality work on time Let’s Work Together If you're looking for a dependable Executive Virtual Assistant who can manage your operations, handle your customers, and elevate your online presence — I’m here to support your success. Please send me a message and let’s get started!