𝟱+ 𝗬𝗲𝗮𝗿𝘀 𝗚𝗼𝗛𝗶𝗴𝗵𝗟𝗲𝘃𝗲𝗹 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 | 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗧𝗵𝗮𝘁 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 𝗬𝗼𝘂𝗿 𝗟𝗲𝗮𝗱 𝗝𝗼𝘂𝗿𝗻𝗲𝘆
Clear converts. Clever confuses. That's the rule I build by.
For the last 5+ years, I’ve built and managed GoHighLevel systems behind the scenes for large marketing agencies, working across multiple client accounts and real-world setups, not just demo templates.
My focus is simple: build a lead journey that actually works.
From a lead’s first click, to booking, to purchase - I set up the routing, automations, and follow-ups so nothing slips through the cracks (and you’re not stuck babysitting workflows).
I’m not big on marketing fluff. I’ll dig into workflow logs, triggers, and data to find what’s breaking, why it’s inconsistent, and how to rebuild it into something reliable.
✅ What I Can Help You With
Lead Journey Buildout (End-to-End): Map + build the exact path your leads should take, start to finish
GHL Setup & Clean Structure: Account organization that makes sense for daily operations (pipelines, calendars, tags, triggers)
Automation Troubleshooting: Find the “leak” in broken/inconsistent workflows and fix it properly
Follow-Up Systems That Convert: Smart SMS/email nurturing sequences based on actions + timing
Native GHL AI + Booking Bots: Set up SMS/Webchat booking bots using GHL’s built-in tools (so you’re not forced into extra third-party software)
🔧 Tools I work with GoHighLevel (GHL) | Workflows & Triggers | Pipelines/CRM | Calendars | Forms/Surveys | SMS/Email | Webchat + GHL AI tools
📆 How I work You bring the goal + offer + rules — I’ll build the routing and follow-up logic to make it run smoothly in production.
If you’ve got a workflow that fires randomly, a system that feels messy, or you want a lead journey built right the first time, send me a message and tell me what you want the lead to do step-by-step.
Asana
Automated Workflow
CRM Development
Database Management
Automation
HighLevel
Zapier
Airtable
Glider
n8n
System Analysis
Sales Funnel Builder
CRM Automation
Conversational AI
Filecia V.
Lanseria, South Africa
$12/hr
5.0
2 jobs
I'm an Operations & Systems Virtual Assistants who builds the workspaces, CRMs, and processes that run a business day to day backed by 6+ years of real B2B field sales experience and HubSpot Sales Hub certification.
Most Virtual Assistants come from an admin background and learn the business side later. I come from sales. I've managed multi-regional accounts and worked inside live pipelines, so I build systems people actually use, not just tidy pages.
How I help:
• Notion workspaces ,I build dashboards, databases, SOP libraries, client portals, and project/task systems.
• CRM & sales ops HubSpot (certified): Setup, cleanup, pipelines, automation, and reporting.
•HubSpot Marketing Hub (Certified): Marketing Campaigns, Segmentations , Landing Pages , Insights and reporting dashboard and workflow mapping.
• Project & process : Asana and Notion project management, documentation, and clean handovers.
• Content & communication : Social media content planning, client emails, proposals, and follow-ups.
Practical and reliable: I work remotely from South Africa (UTC+2), communicate in English and Afrikaans, and respond within 24 hours. I work independently, document what I do, and hand it over clearly.
If you need a calmer, more organized business let's talk.
Virtual Assistance
Report Writing
Performance Measurement
Customer Relationship Management
Process Documentation
Sales Operations
Project Workflows
Internal Reporting
CRM Software
CRM Automation
Email Marketing
Marketing Automation
Lead Generation
Notion
Zapier
Project Management
Data Entry
Slack
Tatenda M.
Cape Town, South Africa
$25/hr
5.0
15 jobs
I am an experienced Property Manager and Operations Specialist with over 5 years of experience in short-term rental management, customer service, and hospitality operations.
My background includes managing a portfolio of 203 luxury apartments across 3 states in the United States, overseeing daily operations, guest communications, housekeeping coordination, maintenance management, inventory control, and quality assurance. I have also led customer service and operations teams, ensuring both guests and on-the-ground staff receive the support they need.
I am passionate about creating exceptional guest experiences while helping property owners maintain organized, efficient, and well-managed operations. I take pride in being proactive, detail-oriented, and dependable, ensuring that issues are resolved quickly and operations run smoothly.
Areas of expertise:
• Guest communication and support
• Reservation and calendar management
• Check-in and check-out coordination
• Housekeeping and maintenance coordination
• Team leadership and staff scheduling
• Issue resolution and guest relations
• Inventory and supply management
• Standard operating procedures and process improvement
• Quality control and operational oversight
Having progressed from Customer Service Agent to Customer Service Manager and ultimately Operations Manager, I have developed a strong understanding of hospitality operations and the importance of delivering excellent service while maintaining efficient processes.
I am committed to professionalism, clear communication, and creating positive experiences for both guests and property owners.
Asana
Light Project Management
Scheduling
Virtual Assistance
Trello
ClickUp
Property Management
Lead Generation
Event Planning
Google Workspace Administration
Hospitality & Tourism
Slack
Zendesk
Customer Service
Marco S.
Potchefstroom, South Africa
$25/hr
5.0
2 jobs
Most of my work happens in the space between a client asking, “What’s happening?” and the delivery team trying to get the work out the door.
I make that space calmer.
At GEM Solutions, I was the main point of contact across up to 15 active client accounts. I handled client questions, onboarded new customers, managed escalations, coordinated with designers and developers, tracked deadlines, reviewed work before delivery, and made sure open issues were followed through rather than quietly forgotten.
I also built much of the system behind that work.
The agency was relying heavily on WhatsApp messages, verbal handovers, and scattered information, so I built its ClickUp workspace from scratch. That included project templates, custom statuses, task ownership, deadlines, intake forms, milestone tracking, reminders, and QA workflows.
I wrote 14 practical SOPs covering onboarding, client communication, CRM workflows, QA, invoicing, and handover. I also introduced a clearer bug-reporting process using reproduction steps, screenshots, priorities, and assigned owners. This helped reduce average issue-resolution time from around five days to under two, while proactive client updates reduced chasing messages by roughly 60%.
More recently, I supported a short workflow project with Tailwind.ai, translating onboarding and CRM requirements into an Asana build containing 21 main cards and 136 subtasks. The work involved mapping dependencies, surfacing missing decisions, and turning a broad process into something the team could actually follow.
Before that, I ran my own media studio for six years. Every client relationship was my responsibility from the first conversation through delivery and ongoing support. I handled proposals, contracts, timelines, feedback, invoices, contractors, technical issues, and the occasional difficult conversation nobody particularly wanted to have.
I can help with:
Project coordination, timelines, risks, and follow-ups
Client onboarding and ongoing communication
Customer support, escalations, and issue ownership
ClickUp and Asana workspace organisation
CRM administration in Zoho One, HubSpot, and Salesforce
QA testing, bug tracking, and delivery checks
SOPs, process documentation, and internal knowledge bases
Remote team, developer, designer, and freelancer coordination
Inbox management, meeting notes, and action tracking
Website, CMS, form, and browser troubleshooting
My background in teaching also gave me something that translates surprisingly well into client work: patience. I know how to explain unfamiliar information clearly, adjust to different communication styles, and stay calm when someone is frustrated or confused.
I work well with minimal supervision, shifting priorities, and businesses where the documentation is still being built. I do not need everything to be perfectly organised before I begin. Organising it is often the reason I am there.
If you need someone who can keep clients confident, keep the team moving, and improve the system while doing the work, that is where I fit best.
Product Support
Customer Support
Virtual Assistance
Communications
Digital Marketing
Digital Marketing Management
UX & UI
Webflow
UI Graphics
User Interface Design
User Experience
Web UI
ClickUp
Email Support
Project Management
Administrative Support
Lumka S.
Johannesburg, South Africa
$15/hr
5.0
3 jobs
I help businesses translate how they actually operate into documentation their teams can use - closing the gap between complex operating principles and practical, frontline-ready tools.
My background spans chemical engineering, large-scale manufacturing operations, and professional services - which means I understand both the technical depth and the human reality of how processes need to work on the ground.
What makes my work different is that I don't just write procedures. I study how a business operates as a system, identify where documentation is creating friction or dependency, and build tools that give teams genuine autonomy. The result is documentation that reduces founder or manager involvement without sacrificing quality or consistency.
My experience includes:
Translating a complex, enterprise-level manufacturing operating system into practical frontline tools for production operatives - making high-level operational principles usable at the point of work.
Developing laboratory equipment SOPs that balanced technical precision with clarity for daily users - ensuring compliance without creating documentation that sat on a shelf.
Creating frontline-facing SOPs for production environments where speed, clarity and decision-making under pressure were non-negotiable.
Currently working with a professional services firm to build their full operational documentation suite - spanning customer journey, billing systems, collections processes and business development - with a specific focus on reducing founder dependency and building a connected system rather than isolated procedures.
I work best with:
Business owners who have outgrown informal ways of working and need their operational knowledge captured and systemised. Teams that need documentation built around how they actually work, not theoretical compliance frameworks.
If you need someone who can hold the big picture and the detail at the same time, let's talk.
Asana
Good Manufacturing Practice
Food & Beverage
Google Docs
Airtable
Business Analysis
Process Flow Diagram
Decision Tree
Technical Writing
Editing & Proofreading
Lucidchart
Business Operations
Lean Manufacturing
Procedure Manual
Instruction Manual
Video Editing
Manual Testing
Iterative Development
AI Instruction
Claude
Nelly M.
Durban, South Africa
$18/hr
5.0
7 jobs
Hi all.
I'm Nelly and I'm a voice over actress, social media content creator, Virtual Assistant and certified ESL teacher, I bring stories to life with engaging audio, viral visuals, and transformative lessons.
- Platforms: Instagram, TikTok, LinkedIn—optimized with hashtags & analytics.
- TEFL-certified: Conversation, business English, IELTS prep for beginners
Let's collaborate—message me for a free voice sample or content audit! Reliable, creative, and client-focused. 🌟
Asana
Communication Etiquette
Education Presentation
Voice-Over
Voice Acting
Narration
ESL Teaching
Social Media Audit
Virtual Assistance
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