I've been working in the customer service industry for over 10 years, during which time I had many different roles. Currently, I work as a SaaS Tech Support and Service professional where I respond to customer inquiries, technical issues, and service requests through email and live chat in a timely and professional manner. Using knowledge base articles, resources, and tools, I troubleshoot and resolve technical issues with the company's software and services. I identify complex technical issues and escalate them when necessary. Additionally, I document customer support requests and interactions in the company's CRM system, provide product training and demonstrations, and collaborate with cross-functional teams to provide comprehensive solutions. I test new software releases and analyze customer feedback to identify areas for improvement. Lastly, I create and update support documentation and meet service level agreements to ensure customer satisfaction.
I used to work as a Support Specialist and Marketing Assistant at 2ndAddress Inc. based in San Francisco. My primary responsibilities are responding to Guest and Host inquiries, running background checks on both Guests and Hosts to prevent fraudulent activity on the platform, processing insurance claims when necessary and onboarding new members of our team here at 2ndAddress Inc. I also do general marketing duties such as coming up with creative ways of attracting certain demographics for future company campaigns which will maintain our competitive edge in this ever-evolving market.
I spent my time as a Client Services Manager at Siam Legal International working in Thailand in 2017 to 2018. My work includes a breadth of knowledge about different legal topics, from immigration to property law to M&A (mergers and acquisitions) within the hotel industry. In addition, I ran my own business in Manila which covers importation and exportation of goods.
In 2012, I worked as an Immigration Specialist at Siam Legal International in Bangkok Thailand.
In 2009 to 2012, I worked as an Analyst with JP Morgan Chase where my role was risk operations. Oversaw credit card disputes. Processed and managed online checks, ATM cash deposits.
For two years, I was a Technical Support at Microsoft in The Philippines.
I used to work as an online banker for H&R Block.
When I used to work for HSBC, I oversaw advertising credit card protection, travel, and health insurance.
My work with Infringement at eBay has exposed me to many counterfeit items being sold on the Internet. As part of eBay's Infringement Detection Team, I would identify and remove fraudulent listings from the site.
As someone who has been working for decades, I've gained the knowledge and skill set necessary to handle my job competitively. Though not always an easy process, every experience shapes who you are today - and this is what sets me apart from others who might just give up without trying; each company offers different challenges that require adaptation skills which can take time to develop.
My willingness to learn new things keeps me thrilled and excited when it comes to expanding my abilities. As an avid learner, I'm always up for experiencing new skills and making connections with new friends or colleagues from across the globe!
I am looking forward to working with you!
Systems used: Salesforce, Onfido, Corelogic, Emailage, D&B for corporate, Google spreadsheets, Slack, Ring Central, Zoho, Trello, Teamviewer, FB Ads Marketing, ASANA, Looker , GITHUB, Discourse and company website.
Lead Generation Systems: DnB, Zoominfo, Crunchbase, Owler, Hunter.io, LinkedIn Sales Navigator, Apollo, Mailmeteor and securityheaders.