Hire the Best Operations Managers
in South Africa

I specialise in translating a company's vision into operational reality. Drawing extensively on and working within the EOS framework and process - bringing the rocket fuel that happens when Integrators (me) and Visionaries (probably you) combine forces! With 7 years of experience across Tech and SaaS businesses, global brands, and growth-stage startups. Structuring teams, aligning accountability, and eliminating the chaos that causes momentum, and customers, to quietly stall. I don't hand back open-ended problems: I own execution end-to-end, make the calls that need making, and turn confusion into clear, structured plans the team can actually run on. Scale-up and growth-stage businesses are my wheelhouse: usually filled with well-intended tool stacks, systems, and workflows that have become redundant and need a refresh to match the phase the business has actually evolved into. For a B2B SaaS retention context, this means I can audit your entire customer lifecycle, identify where value perception erodes, and design recovery and upsell workflows that account managers can actually execute. So often the golden thread of sales to service gets dropped and lost simply due to a lack of end to end process design that is actually then implemented. I work across all major platforms - Google Workspace, Microsoft 365, ClickUp, Monday, Slack, HubSpot, Notion, and engage AI to elevate all I do. Building SOPs, reporting cadences, and cross-team workflows that hold up under real use, not just look good on paper. AI is core to how I work, not an add-on. I'm proficient across today's leading AI tools and actively build them into the systems I design - speeding up SOP development, surfacing bottlenecks faster, running smarter reporting, and keeping workflows adaptable as the business scales. I invest time staying ahead of how AI is reshaping operations, so what I deliver elevates how an organization runs, not just what it runs on. Based in Cape Town, South Africa and worked extensively with global businesses - working hours overlap closely with UK/European teams and cover US East Coast mornings, so you get real-time collaboration, not a communication lag. If your business has outgrown its current systems, I'd love to see what you're working with.

Hi there! I am an experienced Executive Assistant and Business Operations professional with a background in finance, systems design, and team coordination. With over four years of experience across startups, education, staffing, and corporate environments, I deliver high-level administrative and operational support that helps businesses scale efficiently. I work closely with founders, executives, and leadership teams to streamline processes, manage remote teams, and ensure that day-to-day operations align with strategic objectives. Whether you need a detail-oriented assistant, a proactive operations partner, or someone to build and manage systems, I bring the structure, initiative, and professionalism needed to support your growth. Services Offered: Executive & Administrative Support →Calendar and inbox management, stakeholder coordination, meeting preparation and follow-up, document drafting, and task tracking. Business Operations & Systems Management →SOP creation, workflow optimization, performance tracking, project coordination, and internal communications. Proficient in ClickUp, Notion, Airtable, and other operations tools. Remote Team & Project Oversight →Support with recruitment, onboarding, training, team deployment, and performance reporting. Familiar with managing distributed teams across different time zones. Finance & Compliance Support →Bookkeeping, invoicing, budgeting, and financial reporting using Sage Accounting, Xero, Zoho Books, Quickbooks and Google Sheets. Client Success & Communications →CRM management, client onboarding, retention strategy, and ongoing support for high-value B2B and B2C clients. Tools & Platforms: ClickUp | Notion | Airtable | Slack | Google Workspace | Microsoft Office | Zoho One | Calendly | Sage Accounting | Mailchimp | LinkedIn Recruiter | Zoom | Xero | Quickbooks | Monday.com | Zapier| Base44 | etc. Why Work With Me? →Proven success supporting executives and teams in fast-paced, remote environments →A unique blend of business psychology, financial literacy, and operational strategy →Strong organizational skills, proactive communication, and commitment to excellence →Experience across multiple industries including education, staffing, energy, and corporate training →Trusted by clients in South Africa, the UK, the US, and Israel I bring clarity, structure, and accountability to every role I take on. If you're looking for a professional who can adapt quickly, think strategically, and manage day-to-day operations with precision, I’d be glad to support your goals. Let’s connect to discuss how I can contribute to your success.

I specialize in operational excellence and strategic leadership, leveraging over 25 years of experience in South Africa's infrastructure and services sectors. As a fractional COO and founder of a B2B consulting firm, I have successfully guided PE-backed SMEs and multi-entity groups, managing a diverse project portfolio worth R3.2 billion. I excel in implementing ISO 9001:2015 QMS, HR compliance, and contract management, ensuring smooth operations and impactful results. My proficiency in AI tools enhances my ability to streamline processes and optimize performance. Fully remote-capable, I efficiently collaborate across time zones with clients in the UK, EU, and globally. If you're seeking a strategic partner to elevate your operations and drive growth, let's connect and discuss your goals.

I'm an Operations & Systems Virtual Assistants who builds the workspaces, CRMs, and processes that run a business day to day backed by 6+ years of real B2B field sales experience and HubSpot Sales Hub certification. Most Virtual Assistants come from an admin background and learn the business side later. I come from sales. I've managed multi-regional accounts and worked inside live pipelines, so I build systems people actually use, not just tidy pages. How I help: • Notion workspaces ,I build dashboards, databases, SOP libraries, client portals, and project/task systems. • CRM & sales ops HubSpot (certified): Setup, cleanup, pipelines, automation, and reporting. •HubSpot Marketing Hub (Certified): Marketing Campaigns, Segmentations , Landing Pages , Insights and reporting dashboard and workflow mapping. • Project & process : Asana and Notion project management, documentation, and clean handovers. • Content & communication : Social media content planning, client emails, proposals, and follow-ups. Practical and reliable: I work remotely from South Africa (UTC+2), communicate in English and Afrikaans, and respond within 24 hours. I work independently, document what I do, and hand it over clearly. If you need a calmer, more organized business let's talk.

Most copywriters understand words. Very few understand buyers. That gap is where most business copy fails, and it's the reason I built MJR Digital the way I did. Before I wrote a word of copy for a client, I spent 15 years in sales, operations, and management. I closed complex deals, led teams across provinces, held shareholder positions in franchise operations, and worked from ground-level through to regional and national leadership roles across multiple industries. I founded MJR Digital in 2024 to bring that commercial experience into copywriting and content strategy. What that means in practice: when I write your copy or your content, I'm not guessing what buyers respond to. I know how decisions get made, what builds trust in a sales conversation, and what makes a business credible to the people writing the cheques. What I do Copywriting and direct response. Landing pages, sales pages, email sequences, and ad copy written to convert. Every word has a commercial purpose. Ghostwriting and content. LinkedIn posts, newsletters, long-form articles, and thought leadership written in your voice. You show up consistently. I do the writing. Funnel audits and strategy. End-to-end review of your marketing funnel, identifying exactly where you're losing people and what to fix first. Web copy. Homepage, about, services, and campaign pages written around your buyer's decision-making process, not around what sounds impressive. Who I work with: Founders, business owners, coaches, and service-based businesses who understand that good copy is a commercial investment. If your website isn't converting, your content isn't building an audience, or your funnel is leaking leads. That's what I fix. Message me with what you're working on. If I can help, I'll tell you exactly how.

🥇 15+ Years Experience Across Marketing, Operations & Customer Success 🥇 Led AMASA-Recognized National Marketing Campaign 🥇 Managed U.S. Agency Client Portfolios & Customer Success Programs 🥇 Designed AI-Assisted Client Retention & Operational Frameworks 🥇 Trusted by CEOs, Founders & Leadership Teams to Improve Processes and Client Experience I help agencies and service-based businesses improve client retention, customer experience, onboarding, reporting, and operational efficiency. Over the past 15 years I've worked across marketing leadership, customer success, operations management, and business consulting. I've managed high-value client portfolios, led award-winning projects, coordinated large stakeholder initiatives, and developed systems that help businesses scale more effectively. 🎯 Customer Success Management 🎯 Client Onboarding & Retention 🎯 Account Management 🎯 Customer Experience Improvement 🎯 Agency Operations Support 🎯 SOP Creation & Process Documentation 🎯 Team Coordination & Project Management 🎯 Reporting & Client Communication 🎯 AI-Assisted Workflow Development