Hire the Best Service Level Management Specialists in Johannesburg, ZA

🥇 15+ Years Experience Across Marketing, Operations & Customer Success 🥇 Led AMASA-Recognized National Marketing Campaign 🥇 Managed U.S. Agency Client Portfolios & Customer Success Programs 🥇 Designed AI-Assisted Client Retention & Operational Frameworks 🥇 Trusted by CEOs, Founders & Leadership Teams to Improve Processes and Client Experience I help agencies and service-based businesses improve client retention, customer experience, onboarding, reporting, and operational efficiency. Over the past 15 years I've worked across marketing leadership, customer success, operations management, and business consulting. I've managed high-value client portfolios, led award-winning projects, coordinated large stakeholder initiatives, and developed systems that help businesses scale more effectively. 🎯 Customer Success Management 🎯 Client Onboarding & Retention 🎯 Account Management 🎯 Customer Experience Improvement 🎯 Agency Operations Support 🎯 SOP Creation & Process Documentation 🎯 Team Coordination & Project Management 🎯 Reporting & Client Communication 🎯 AI-Assisted Workflow Development

Hi, I'm Faith, an experienced Account Manager and Customer Success Specialist with over 10 years of experience supporting clients, managing accounts and streamlining operations across corporate and online businesses. I help businesses retain clients, improve customer experience, and run smooth day-to-day operations, ensuring nothing falls through the cracks. Here’s how I can support you: • Client onboarding & account management • Customer support (email, chat, WhatsApp, Slack, Discord) • Client retention & relationship management • Appointment setting & follow-ups • CRM management (Salesforce, GoHighLevel, Zendesk, etc) • Invoicing, payment follow-ups & reporting • Admin & operations support I’ve worked in high-demand environments like MTN Business and fast-paced online coaching businesses, where strong communication, accuracy, and problem-solving are essential. I’m known for being: Reliable and detail-oriented Proactive with follow-ups and client care Strong in communication and conflict resolution Able to manage multiple moving parts with ease If you’re looking for someone who can take ownership of your clients and operations while delivering a professional, seamless experience, I’m here to help. Let’s work together. Available for long-term roles and monthly retainers.

Are you looking for someone who can bring structure to your projects, support your customers, and keep your operations running smoothly? I am a Project Coordinator and Customer Operations professional with 10+ years of experience supporting international teams across SaaS, technology, healthcare, legal, telecommunications, and service-based industries. I specialize in helping growing businesses with: ✓ Project coordination and administrative support ✓ Customer onboarding and implementation support ✓ Client communication and relationship management ✓ CRM management and data accuracy ✓ Process documentation and SOP creation ✓ Operations coordination and reporting ✓ Customer success and technical support My recent experience includes supporting SaaS customer implementations at Cognisys, where I managed end-to-end customer onboarding, coordinated activities between Sales, Technical, and Compliance teams, maintained customer documentation, and supported Project Managers with project setup and tracking. I also have experience supporting remote SaaS operations through technical support, using platforms such as WHMCS and Jira to manage customer requests, troubleshoot issues, document solutions, and maintain service standards. Previously, I worked in international operations with International SOS, coordinating complex cases, managing logistics, maintaining detailed records, supporting process improvements, and collaborating with multiple stakeholders in high-pressure environments. My expertise includes: PROJECT & OPERATIONS SUPPORT • Project coordination • Task tracking and follow-ups • Meeting coordination • Documentation management • Process improvement • Reporting and administrative support CUSTOMER SUCCESS & ONBOARDING • Customer onboarding • Client communication • Implementation support • CRM updates • Customer issue resolution TOOLS I USE: Project Management: • Asana • Jira • Monday • Trello • Wrike • ClickUp • Assembly CRM & Business Systems: • HubSpot • WHMCS • Clio • Juro Communication & Productivity: • Microsoft 365 • Google Workspace • Slack • Zoom • Canva • WordPress I am highly organized, detail-oriented, and comfortable working independently in remote environments. I enjoy helping businesses create better processes, improve customer experiences, and ensure projects move forward successfully. If you need reliable support with project coordination, customer onboarding, operations, or SaaS administration, I would love to discuss how I can help your business.

I help businesses create structured, professional, and scalable customer communication systems. With over 8 years of experience in customer support and operations, I specialize in optimizing helpdesks, refining brand tone of voice, and reducing manual admin through smart no-code automation. Based in Johannesburg, South Africa, I bring both operational awareness and hands-on execution to businesses that care about clarity, consistency, and customer experience. Before freelancing full-time, I managed retail operations — giving me a deep understanding of customer behavior, service standards, and internal workflow structure. I don’t just answer tickets. I improve how support functions. 🔹 Customer Support Optimization • Managing and organizing high-volume email & live chat support • SLA tracking and response structure improvement • Creating structured macros and saved replies • Knowledge base refinement • Escalation handling & conflict resolution • Support workflow organization within CRM systems Your support should feel calm, consistent, and professional — not reactive. 🔹 CRM & Workflow Automation (No-Code) • Zendesk and CRM structuring & optimization • Ticket tagging, categorization & workflow triggers • Jotform form building with conditional logic • Automated data routing & process streamlining • Reducing repetitive manual admin through smart automation • Clean data management for smoother operations I focus on building workflows that reduce friction — for both your team and your customers. 🔹 Tone of Voice & Written Communication • Refining customer-facing responses • Developing consistent brand-aligned support messaging • Improving clarity, structure, and professionalism in written communication • Internal communication polishing Clear communication builds trust. Consistency builds brand authority. If you're looking for someone who understands both customer experience and the structure behind it — and who can improve how your support system communicates and operates — let’s connect.