Hire the Best Operations Managers

I step in and run operations so founders can step out. With 17+ years across Operations, Project Management, and Business Development — spanning e-commerce, retail, marketing, healthcare, and call centers — I build the SOPs, lead the teams, and own the systems that let a growing business run without the founder in every decision. I don't just hand over a framework and leave; I implement it and make sure it sticks.

You're doing everything yourself. Tools are scattered, processes leak, your team has drifted from the vision — and that's on you for not building the Operating System your business needed. That's the gap I close ⸻ I will serve as your Virtual COO and install a Business Operating System (BOS) — the operational backbone that lets your company scale without chaos or founder dependency. I don't hand over a deck and disappear. I understand the painpoint, implement the full system and create discipline for your team, then hand you a business that runs without you as the bottleneck. Over 8 years, I've done this work across real estate, SaaS, e-commerce, IT and cybersecurity, healthcare, construction, hospitality, and education — different industries, same operational path. I've carried founders from 3 to 30 employees without the wheels coming off. On Upwork alone: 57 completed engagements, 3,200+ hours, $100K+ earned, 95% Job Success Score, Top Rated Plus. The framework I implement rests on six pillars 🧭 Vision & Strategic Clarity — long-term direction and quarterly priorities 🏗 Organizational Structure — clear accountability so everyone knows what they own ⚙️ Systems & Processes — SOPs, workflows, and operational infrastructure 🚀 Execution Cadence — leadership rhythms (Rocks, L10 meetings, Scorecards) 🎯 Leadership Accountability — leaders aligned around ownership and results 📊 Performance & Metrics — dashboards and KPI tracking that surface reality The result is a company that runs on systems, not stress. My Implementation runs on the tools your team already uses (I dont reinvent the wheel): ClickUp, Notion, Google Workspace, or Microsoft 365 — integrated through Zapier or Make, and AI-enhanced (Claude, ChatGPT) where it removes real drag, not just for show. By the end of our engagement, you'll have clear priorities, accountable leaders, scalable workflows, and dashboards that surface reality — not the version of it you want to see. Open to a 15-minute call this week to map out what your first 90 days would look like.

⚠️ Growth without operational structure eventually creates chaos. Revenue may increase, but delivery slows down, teams burn out, and client satisfaction begins to decline. Most scaling agencies and service businesses reach a point where marketing performance grows faster than their internal systems can handle. That's where I step in. ⚙️ I work as a Fractional COO, Operations Manager, and Scrum Master helping agencies and service-based companies build the operational structure required for sustainable growth. My focus is aligning marketing performance, delivery teams, and operational systems so that revenue growth does not create internal bottlenecks. Instead of simply managing projects, I design and oversee the operational framework that allows businesses to scale efficiently while maintaining team productivity and client satisfaction. 👥 WHAT I BRING TO THE TABLE: ✔ Led 75+ professionals across multiple departments including Paid Advertising, SEO, Social Media, Development, CRM Automation, Creative Production, Sales, and Client Success ✔ Managed 20+ client accounts simultaneously — coordinating cross-functional teams, aligning delivery timelines with revenue targets, and maintaining operational stability in fast-paced agency environments ✔ Run Agile delivery end-to-end: sprint planning, daily standups, backlog grooming, retrospectives, and velocity tracking to keep development and marketing teams shipping on schedule ✔ PMP Certified and Meta Certified — combining formal project management discipline with hands-on marketing execution 📊 HOW I WORK WITH FOUNDERS AND CEOs: I strengthen internal operations by restructuring workflows, improving capacity planning, establishing SOP frameworks, and building communication systems that keep teams aligned. My role often sits between leadership, marketing teams, and delivery departments to ensure that strategic decisions translate into consistent execution. As Scrum Master, I remove blockers before they become delays and protect team focus so sprints actually finish what they start. 🚀 MY LEADERSHIP APPROACH: I focus on creating scalable systems rather than temporary fixes. This includes developing revenue-aligned operational processes, structuring cross-department collaboration, implementing performance tracking systems, and ensuring that marketing execution supports measurable business outcomes. The goal is always to build operational clarity so teams can perform at a high level without unnecessary friction. 🛠️ TOOLS I OPERATE ACROSS (50+ TOTAL), INCLUDING: ClickUp, Asana, Jira, Trello, Monday | GoHighLevel, HubSpot | Zapier, n8n, Make | Slack, Notion | Google Analytics, Looker Studio, Meta Ads Manager. This allows me to integrate operational processes directly with marketing performance and client delivery. 🤝 If your business is scaling and you need someone who can manage operations, teams, systems, and execution at a leadership level rather than simply handling tasks, I would be glad to discuss how I can support your growth. Send me a message and let's talk about where your operations are today and where they need to be.

In my most recent projects, I designed and implemented an operations management system using ClickUp for an agency that had none, creating full visibility across tasks and handovers and achieving 98% on-time delivery and a 30% reduction in missed follow-ups. I also built a live financial dashboard for a skincare ecommerce brand that consolidated 600+ transactions and cut profit reporting time from days to minutes. I help founders, agencies, and growing businesses create structure, improve operational efficiency, and keep projects moving without things falling through the cracks. With 4+ years of experience supporting executives, teams, and business owners, I specialize in operations management, client success, project coordination, and executive support. My role is often described as the operational backbone of a business, ensuring workflows are organized, deadlines are met, communication is clear, and teams remain accountable. I thrive in fast-paced environments where there are multiple moving priorities, cross-functional teams, and growing operational demands. Whether supporting a founder, managing client deliverables, coordinating contractors, or improving internal processes, I focus on creating systems that help businesses scale smoothly. My expertise includes: • Operations Management & Business Operations Support • Client Success & Client Communication • Project Coordination & Workflow Management • Team Coordination & Accountability Tracking • Executive Support & Founder Support • Process Improvement & SOP Documentation • Task Management & Deadline Tracking • CRM Management & Data Organization • Reporting, Dashboards & Business Visibility • Vendor & Contractor Coordination • Meeting Notes, Action Items & Follow-Ups • Business Systems & Operational Workflows I help businesses: ✔ Create structure from chaos ✔ Improve team coordination and accountability ✔ Track projects, deadlines, and deliverables ✔ Streamline workflows and operational processes ✔ Maintain visibility across tasks and priorities ✔ Improve client experience and communication ✔ Build scalable systems that support growth Tools I work with include ClickUp, Asana, Trello, Notion, Airtable, Slack, Google Workspace, GoHighLevel, CRM platforms, ChatGPT, and other business operations tools. If you're looking for someone who takes ownership, communicates proactively, solves problems, and keeps projects, people, and processes moving forward, I'd be happy to discuss how I can support your business.

Hi, I’m Erica Concepcion, an Operations Manager and Business Systems specialist with 10+ years of experience helping service-based businesses, property managers, and startups streamline operations, organize finances, and implement systems that support growth. I help businesses move from chaotic workflows and disconnected processes to organized, scalable operations that improve efficiency, transparency, and profitability. My background spans property management, legal operations, and service-based companies, where I’ve led teams, implemented operational systems, and managed financial workflows for multi-property portfolios and growing businesses. As the Founder of Savvy Pro Solutions, I partner with entrepreneurs and management teams to simplify complex operations through process design, automation, financial organization, and strategic operational support. What I Can Help With Operations & Systems ✔ Business operations management ✔ Process improvement & workflow optimization ✔ SOP creation and documentation ✔ Digital organization and systems implementation ✔ CRM setup and management Project & Team Management ✔ Virtual team leadership (teams of 8–12) ✔ Workflow implementation and accountability systems ✔ Cross-team coordination and operational planning Business Consulting ✔ Current-state operational analysis ✔ Process redesign and efficiency strategy ✔ Operational scaling support for startups and growing businesses Financial Operations & Bookkeeping ✔ QuickBooks setup, cleanup, and financial organization ✔ AP/AR tracking and invoicing systems ✔ Account reconciliation and financial reporting support Property Management Operations ✔ Property management systems support ✔ Vendor coordination and operational workflows ✔ Portfolio financial organization and reporting My Approach I believe strong operations come from clear systems, transparent processes, and empowered teams. My work focuses on building sustainable operational structures, not temporary fixes. The goal is always to create systems that make your business easier to run as it grows. Clients value my work because I bring: ✔ Analytical, systems-driven thinking ✔ Clear communication and proactive problem-solving ✔ A structured approach to complex operational challenges ✔ A collaborative leadership style that keeps teams aligned Additional Highlights • Founder of Savvy Pro Solutions • QuickBooks ProAdvisor Certified • Certified Apartment Manager (CAM) • Bilingual: English & Spanish Skills and actionable tasks: 🔶Operations management (rhythm of business, budget management, planning, strategy and execution) 🔶Project management (workflows, process improvement, reviews, documentation and analysis) 🔶Strategy consulting (current and future state analysis, recommendations, research) 🔶Digital Organization 🔶CRM Setup/Management 🔶Creating and Implementing SOPs 🔶Virtual Team Management [experience managing teams of 8-12] 🔶Social Media Management | Content Creation 🔶Bookkeeping [Invoices & Receipt Creation, Quickbooks Setup & Cleanup, AP/AR Organization & Tracking] Tech Stack: 🔷Microsoft Office: Word, Excel, Project, Powerpoint, SharePoint, Teams 🔷Google Workspace (Meets, Docs, Slides, Sheets, Drive, Calendar) 🔷Asana, Slack, ClickUp, Trello, Monday, Notion, and Basecamp 🔷Canva 🔷Dropbox and OneDrive 🔷Zoom 🔷Mailchimp 🔷Quickbooks, Wave Accounting, Freshbooks, and Zoho 🔷Gusto and ADP 🔷Clio 🔷Guesty, Breezeway, and Appfolio

I help organizations and teams streamline workflows, improve performance, and deliver lasting results. With 20+ years of experience across Fortune 500 companies, e-commerce, and healthcare, I bring a proven mix of Lean, Agile, and facilitation expertise to every engagement. ✅ Process Optimization: Mapping workflows, simplifying operations, and identifying improvement opportunities that boost efficiency and scalability. ✅ Agile & Lean Leadership: Driving continuous improvement, program delivery, and cultural alignment. ✅ Operational Excellence: Implementing practical systems that create clarity, accountability, and measurable impact. Beyond consulting, I excel at leading operations directly. I drive day-to-day execution, stabilize business processes, and help teams regain rhythm during growth or transition. I’ve successfully guided cross-functional operations in dynamic environments, bringing structure to scaling teams and building repeatable systems that support both performance and culture. My approach combines practical strategy with hands-on execution, ensuring that recommendations don’t just look good on paper but deliver real results in motion. I’m also the author of Tilt: How Poker Reveals the Secrets to Resilient Leadership and Clear Decisions, where I translate lessons from the poker table into tools for leading under pressure. That same perspective helps me guide teams with clarity, composure, and follow-through. Clients hire me when they need a strategic consultant to optimize operations, a facilitator to guide improvement conversations, or a hands-on leader to help their team adopt Lean and Agile practices. I provide clarity, structure, and actionable solutions that sustain results. Let’s connect to explore how I can strengthen your systems and deliver lasting results. Message me today to discuss your project needs!