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  4. (Current) ITIL Specialists
  • $30 hourly

    • 4.6/5
    • (91 jobs)
    I have executed some 44 projects in upwork in information security, governance, IT service management, SIEM, and others and earned customer accolades. I continue to nurture my skills that will benefit my customers. I am all for value creation in IT because every penny spent must return value and do the business and IT a secure and safer workplace. Govind has spent 25 years in the IT and he is - ISO 27001 Lead Implementer from PECB Canada - ITIL Expert V3 , ITIL4 FL, ITIL4 MPT Certified - Certified ISO 27001 Lead Auditor, ISO 22301 Lead Auditor, ISO 20000 Lead Auditor - COBIT5 certified in the IT Governance - PMP, PRINCE2, - CSQA, - ISO 20000 Implementer - DevOps Master Currently pursuing education in CISSP and Data Privacy Skills :- Over last decades he has extensively worked and provided solutions in below areas. He brings multiple skills. - Implementing GRC - HIPAA, SOX, PCI/DSS, HITRUST 9.3, FedRamp, SOC2 (T1/T2) - Implementing Unified Controls for Security (UCF) - Implementing Information Security framework using ISO 27001/SOC2/ISO 22301 - Cybersecurity incident response management using NIST, SANS, ISO 27035, COBIT - Risk Assessment, IT Auditing - Jira Implementation both Project and ServiceDesk - Gap Analysis of IT Asset management, Compliance, COBIT Processes - Implementing Best Practices using ITIL/COBIT5 Processes - Implementing BPM Solutions using Appian, Bonitasoft, AgilePoint - Implementing Monitoring framework for IT Devices using Zabbix - Performance and Capacity solutions - Workflow automation - IT Service management using ServiceNow as a architecture - Implementing DevOps End to end for CI, CT, CD - Gap Analysis for CMDB and road map for improvements - A well groomed developer in scripting and development in various technologies - Attlasian Jira admin activities - Robotic Process Automation using UIPath, BluePrism, AutomationAnywhere Education : He is a post graduate in the Statistics with a specialty in Operations research and SQC. He then did Post graduate diploma in the Reliability. He has worked in niche technologies and fortune 500 clients since 2 decades across the globe. Extras :- He is editor of a book called "How to reduce cost of software testing" published by CRC Press and has spoken in conferences and written articles. Passion for Excellence:- He is passionate on creating value in the information technology space and is doing research in various areas such as IT Asset management, IT Cost management, Performance and scalability management. He is eager to help clients in below skills a.Implementing IT Governance, Risk and Compliance using COBIT5 framework b.Implementing ITIL best practices c.Implementing Test Automation using Selenium and other tools d.Implementing DevOps solutions in cloud and non cloud e.Implementing Security solutions using ISO 27001 and COBIT5 framework f.Implementing Business Process Automation using Bonitasoft, Agilepoint NX, Appian, BPM Online and others g.Implementing SIEM using Zabbix and other tools h.Implementing ServiceNow ITSM Tool as an architect i.Implementing a monitoring framework using Zabbix for capacity management j.Compliance like HIPPA, PCI DSS j.IT Audits Availability : I am available for assignments immediately on request. Major clients Worked : British Telecom, MetLife, Liberty Life, Euromax, Covad, UHI and many more. Visas : I had H1 Visa US, WP for UK, Netherlands, South Africa. Currently have B1 visa for US and can travel if there is a need Will be glad to associate to create value in IT
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Project Risk Management
    Unified Threat Management
    ISO/IEC 20000
    Business Continuity Plan
    Risk Assessment
    HITRUST Common Security Framework
    PCI
    SOC 2 Report
    Governance, Risk Management & Compliance
    Information Security
    ISO 27001
    HIPAA
    Compliance
    COBIT
  • $200 hourly

    • 4.6/5
    • (38 jobs)
    EXPERIENCE SUMMARY Expert-Vetted CIO/CTO/CISO Technical Project Manager/Solution Architect/Business Analyst • Over 20 years’ experience working with C-Suite sponsors, business process owners, developers, designers, digital media audio/content creators, data analysts, and end-users. • Experience architecting solutions and proofs-of-concept for new processes and integrations. • Skilled in facilitating the design of innovative solutions that manage change and maximize stakeholder satisfaction while optimizing enterprise demand and resource management. • Ensure delivered business value aligned with strategic business goals. • Consistently employ solid portfolio/program/project management techniques, business process management, collaboration tools, and metrics, ensuring that the right information gets to the right individuals, empowering them to make the right decisions at the right time. • Commitment to continuous learning and customer satisfaction. TECH TOOLS EXPERIENCE Atlassian Suite, ClickUp, Teamwork, Slack, Git AWS, GCP, Azure, Heroku Data Integration Tools (APIs, RESTful web servcies) Data platform implementations; ETL/ELT pipelines Platform authentication patterns (SAML, SSO, OAuth) Jira Service Management, Salesforce Service Cloud, ServiceNow Scrum, XP, DAD, Kanban, Lean SixSigma PMBOK, PMI-Agile, PRINCE2; ITIL, ITSM/CSI; BPMN, UML, IIBA Domain-driven design, application design patterns, TDD/BDD EDUCATION Scrum.org: PSM I Certification /PSM II Training Atlassian: Agile Development with Jira Software Cert Prep (ACP-300) Atlassian: Managing Jira Cloud Projects Cert Prep (ACP-MJCP) Atlassian: Jira Cloud Administrator Cert Prep (ACP-JCA) Blockchain Training Alliance: multiple certification prep courses Pluralsight: multiple software dev, solution architecture, security/compliance courses Salesforce: Platform Dev I Certification Prep (CRT 450) Salesforce: Salesforce Admin Certification Prep Salesforce: Salesforce App Dev Certification Prep UC San Diego: Research Administration I (Certificate) UC San Diego | ITS: Lean Six Sigma Yellow Belt (Certificate) UC Irvine: Project Management Certificate (PMBOK 5th ed) U Alberta: Software Product Management and Agile Practices (Certificate)
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Product Management
    Jira
    Leadership Skills
    DevOps
    Business Analysis
    Atlassian Confluence
    Agile Software Development
    Solution Architecture Consultation
  • $80 hourly

    • 5.0/5
    • (25 jobs)
    Twilio Expert (I'm part of the Twilio Champion program and Lead Product Manager at c20y.com) available to help you setup IVR, Contact Center , SMS and VOICE solutions, Twilio Flex, and much more. I have an extensive experience in IT mainly in web development PHP/MySQL, Project/Product/Service Management and Technical Support. If you need help get int ouch with me, we can discuss short/medium and long term projects as well.
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    Chatbot Development
    API
    Customer Relationship Management
    Project Management
    PHP
    Product Management
    API Integration
    Twilio API
    VoIP
    Twilio
  • $50 hourly

    • 5.0/5
    • (97 jobs)
    ⭐ Atlassian © ACM, ACP-100, ACP-120, ACP-300, ACP-400, ACP-420, ACP-600, ACP-620 ⭐ Scrum.org © PSM I, PSPO I ⭐ 8+ yrs ■ High availability and quick response ⭐ 100% 5★ testimonial ⬜ ATLASSIAN © Atlassian Certified Master 🎖 ACP-100 ■ Certified Jira Administrator 🎖 ACP-120 ■ Certified Jira Cloud Administrator 🎖 ACP-300 ■ Certified in Agile Development with Jira Software 🎖 ACP-400 ■ Certified in Jira Service Desk Administration 🎖 ACP-420 ■ Certified in Managing Jira Service Projects for Cloud 🎖 ACP-600 ■ Certified Jira Project Administration 🎖 ACP-620 ■ Certified in Managing Jira Cloud Projects ⬜ SCRUM.ORG © 🎖 PSM 1 ■ Professional Scrum Master 1 🎖 PSPO 1 ■ Professional Product Owner 1 During my past years, I have worked with the Atlassian suite as a: ✅ Business User ✅ Software Developer (Mobile Application) ✅ Project Manager ✅ Atlassian Plugins Developer ✅ Atlassian Administrator ✅ Atlassian Custom Integration (ScriptRunner, Groovy + Python Scripting) ✅ Agile/SCRUM Master I am your BEST value you are looking for !
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    Marketing Automation
    CRM Automation
    HubSpot
    Atlassian GreenHopper
    Jira
    No-Code Development
    Airtable
    Low-Code Development
    Zapier
    GitHub
    Python
    Atlassian Confluence
    GitLab
  • $75 hourly

    • 5.0/5
    • (23 jobs)
    🏆 EXPERT-VETTED Over 16 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations, and Business/Commercial. Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting, and Audit. Acting in huge national and international companies, with complex projects and dynamic environments. More Skills: ✔️Cobit ✔️ITIL Expert ✔️IT Governance ✔️ISO9001, ISO 20000, ISO 27001 ✔️Lean Six Sigma ✔️SOX ✔️ISAE 3402 ✔️User Experience ✔️Scrum, Agile, Design Thinking ✔️Project Management, PMI, PMP Please take a look at my Portfolio for more details and results.
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    ServiceNow
    ISO/IEC 20000
    Project Management
    QA Testing
    Business Process Modeling
    ISO 9001
    Microsoft Power BI
    Process Improvement
    IT Service Management
    Management Consulting
    IT Management
    Business IT Alignment
  • $40 hourly

    • 4.3/5
    • (69 jobs)
    Over the last 10 years, we have being provided a wide range of Servers Technologies, System Administration and Configuration, Migration, Upgrades Services. our core competency lies in providing complete support of Server administration and User support, and We are seeking opportunities to provide corporate support. We have good experience and Certified Team in the following Technologies: Microsoft Windows Server 2000, 2003,2008 R2, Redhat Enterprise Linux, CENTOS 5.4, Fedora, Ubuntu, Oracle Enterprise Linux, OpenSUSE, OpenSolaris, MySQL, Microsoft SQL Server, etc • Linux (RedHat, CentOS, Debian, Ubuntu) and Windows (All versions) Server Administration • Cloud Infrastructure Administration with AWS (EC2, VPC, S3, ELB, AutoScaling, CloudFront, RDS, Route53, ElasticCache etc.) MS Azure, Google Cloud, RackSpace, DigitalOcean • Mail Server with MS Exchange, Office 365, Google Apps, Zimbra, Zoho, SmarterMail, Mailenable, Postfix, Exim, Sendmail (DKIM, SPF, DMARC, rDNS etc.) • Mass Mailing (Interspire, PowerMTA, MailChimp, Sendy, AWS SES) • Web Servers with Apache, Nginx, IIS and Tomcat • WHM/cPanel, Plesk, DirectAdmin, VestaCP, WebsitePanel • Virtulization (KVM, OpenVZ, Xen, VMWare, Hyper-V) • Website and Mail migration • Skype for Business (on premise and Office 365) configuration • Shell scripting • NewRelic Monitoring • CDN (CloudFront, CloudFlare, Incapsula) • Malware/Virus removal • Firewall implementation (Fortinet, Cisco, Sonicwall, IPTables, CSF, APF) • Security/Server hardening and PCI Compliance • SSL/TLS implementation SYSTEM ADMIN SERVICES (LINUX) - Install. Configure, Maintain Various Linux Destribution (Fedora, Redhat, Ubuntu, Ubuntu Server, CentOS, OpenSUSE. - Labtech working experience - ConnectWise working experience - VMware vSphere 4 / ESX 4 - VMware Virtual Datacenter configuration - VMware Expert. - SONICWALL Firewall Configuration - Administration Amazon EC2/S3 - ElasticFox Work experience - Plesk Server administration (Migration etc.) - Install and Configure IBM TSM Server 6.1 - Oracle E-business Suite Patching and Cloning - Backup and Restore Databases. - Install and COnfigure SSL certificates. - Managing and Administration of VPS servers. - Domain and Hosting Administration (Plesk, Cpanel, Webmin) - GamePanelX configuration (OpenSource Game Server Panel) - Install, Configure, Maintain MAC OS X. - Install, Configure, Maintain BIND Server - Install, Configure, Maintain DNS Server on windows server - Install, Configure, Maintain Webserver (Apache, IIS) - Install, Configure, Maintain FTP - Install, Configure, Maintain Mailservers (Exchange Server, Postfix, Dovecote, Sendmail, Qmail) - Install, Configure, Squid Server - Install, Configure, Maintain Linux based Firewall - Configure ISAPI Rewrite on II6 for User Friendly URL for SEO - Configure Rewrite mode on Apache Server. - Install, Configure, Maintain OpenLDAP. - Install, Configure, Maintain Active Directory. - Install, Configure, Maintain CMS. (Joomla, Wordpress) - Configure and Troubleshoot Pleask, Cpanel. - Configure and Troubleshoot IPTables. - Configure and Troubleshoot Samba server - Install, Configure and Maintain (MRTG, Cacti, PRTG) - Install and Configure Project management System - Deploy Helpdesk System. - Design Network Infrastructure. - Implement System and Network Security - Install, Configure and Maintain Antivirus Server (Trendmicro, Kaspersky) - Configure Bandwidth Splitting on Squid. - Implement and Design Virtualization (Hyper-V and Vmware) - LAMP Server Installation. - Ubuntu Kernel Panel Recovery - Amazon EC2 Instance Configuration - Backup and Restore Databases (SQL, MySQL) - SAN/RAID management - Open Source Firewall ADministration (pfSense, Zentyal/ebox, Endianfirewall) - SSL installation and configuration - Wordpress troubleshooting - CentOS VPS administration - Domain Migration - IPtables Administration SYSTEM ADMIN SERVICES (MICROSOFT) - MS. SharePoint 2007, 2010 - MS. Exchange 2007, 2010 - SBS 2003 Migration Windows 2008 R2 - MS SQL Administration - ISA 2004, 2006 and TMG - MICROSOFT PROJECTS -Deploy and Configure SBS 2003 -Deploy and configure SBS 2008 -Migrate SBS 2003 to SBS 2008 -Deploy and configure Active directory 2000, 2003 and 2008 -Migrate Active directory 2000 to 2003 and 2003 to 2008 -Deploy, Design and configure Exchange 2000, 2003, 2007 and 2010 -Migrate 2003 to 2003, 2003 to 2007, 2003 to 2010 and 2007 to 2010 (complete Migration) -Deploy, Design and configure SharePoint 2007 and 2010 - Migrate SharePoint 2007 to 2010 -Deploy, Design and configure ISA 2000, 2004, 2006 and TMG 2010 -Migrate ISA 2006 to TMG 2010 -Deploy and configure SQL 2000, 2005 and 2008 (Administration) -Deploy and configure WSUS server -Deploy and configure IISA 6 and IIS 7 -Deploy and configure Microsoft SCCM 2012 (on process) -Deploy and configure forefront Security antivirus 2010 -Deploy and configure LYCN 2010
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Kubernetes
    Virtualization
    Network Administration
    Windows Administration
    VMware Administration
    Azure DevOps
    Microsoft Azure
    Amazon Web Services
  • $55 hourly

    • 4.9/5
    • (11 jobs)
    I am an IT professional with focus on quality, service management, ITIL best practices, business processes, people, management, continuous improvement and project management areas. One of my mains skills is communication and social skills. I do well in both leading a team and following a team leader. I enjoy both individual work and team work. The most of my career is based on quality assurance, project management, troubbleshooting, requirement analysis and service management.
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    HubSpot
    IT Service Management
    Test Design
    Test Management
    Bug Tracking & Reports
    Communication Skills
    Testing
    Software QA
    SQL
    Test Execution
  • $13 hourly

    • 4.5/5
    • (5 jobs)
    I loved my stint in the BPO industry. It significantly contributed to my personal and professional growth. Now I am transitioning my services to full Tech VA. I'd love to help digital entrepreneurs and coaches focus their time and energy on high-level, high-impact work by taking care of the back-end. Are you someone who would love to delegate the "tech stuff" and some other administrative tasks so you could also free up your time and/or eliminate the stress of figuring things so you can instead use your time and energy on getting more clients, fostering connections, and taking care of yourself or your family in between? I'd love to help! Send me a message and I'll be right with you.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Mailchimp
    ActiveCampaign
    Canva
    Content Writing
    Instagram
    Social Media Management
    Customer Service
    Facebook
    Technical Support
    Amazon S3
    MINDBODY
  • $100 hourly

    • 5.0/5
    • (69 jobs)
    I will help you implement, customize, maintain, and support Jira, Jira Service management, and Confluence. ⏰ 10,000 hours worked across over 50 happy customers on Upwork. Atlassian Credentials: 🎖Certified in Jira Administration for Cloud (ACP-120) 🎖Certified in Managing Jira Projects for Cloud (ACP-MJCP) 🎖Certified in Managing Jira Projects for Data Center 🎖Certified in Agile Development with Jira Software (ACP-JSW) 🎖Certified Confluence Administrator (ACP-CA) 🎖Skills Badge: Extended Project Administration in Jira Data Center 🎖Pro Skills Badge: Jira Reporting and Dashboards (APB-JRAD) 🎖Skills Badge: Customizing Jira Workflows (APB-JRAD) 🎖Pro Skills Badge: Confluence Space Administration (APB-CSA) 🎖Skills Badge: Confluence Content Management (ASB-CCM) Product Management Credentials: ✅ PMC Level 1 Certified I can help you by ⭐ Assessing business requirements/needs and translating them into Atlassian tools with various applications ⭐ Initially setting up Atlassian tools (Jira, Jira Service Management, Confluence, Bitbucket, Bamboo, Jira Align, etc) ⭐ Supporting those tools on an ongoing basis. Maintenance, further configurations and customizations, and reporting are all areas of expertise ⭐ Training on all things related to Atlassian. Once the initial setup is complete, if your team would like a handover, I am happy to train the team on Jira basics then give some others training on administration. ⭐ Cleaning up your Jira instance. When instances are setup by people without experience or if your team has too many admins, things can spiral out of control and cause more harm than good. I help to clean the mess up and provide some ⭐ Safely and securely allowing external users to access your Jira instance. If you would like customers or 3rd part agents to access your system, there is a safe and secure way to permission the entire instance so that they do not see sensitive information. Examples of unwanted information could include other user's names (GDPR requirement) or internal projects/Spaces. ⭐ Migration from Server to Cloud or Data Center ⭐ Vetting, validating, installing and configuring Atlassian Marketplace apps ⭐ Integrating Jira with external tools such as Aha! Roadmaps, Monday.com, and GitHub Keywords: Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas, Scrum, Kanban, Agile, Requirements Gathering, SAFe, Scaled Agile, Optimize Jira, OpsGenie, a bit of api calls, Agile at Scale
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Automation
    Agile Software Development
    Kanban Board
    Product Management
    Kanban Methodology
    System Configuration
    Scaled Agile Framework
    Atlassian Confluence
    Business Analysis
    Agile Project Management
    Jira
    Scrum
  • $17 hourly

    • 4.8/5
    • (101 jobs)
     A seasoned professional with over 18 years of experience in IT Strategic Planning, Budgeting, Project Management, Infrastructure Management, System Administration, Networking, and Team Management.  Demonstrated skills as Lead Auditor for ISO 27001:2005 ISMS for any medium to large scale organization.  Acknowledged for integrity, high professional standards, “big-picture” vision, & sensitivity to deliver projects within time & cost parameters.  Proven skills as Lead Auditor for ISO 22301:2012 Business Continuity Management Systems for any medium to large scale organization.  Conversant with setting up and maintaining entire WAN/ LAN, PABX Management and ITIL Stdd. Implementation.  Well-versed with analyzing network security needs, software/ hardware installation and other services.  Proficient in attending to various software and hardware problems, detecting the reason of malfunctioning and resolving various problems.  Change Recognized for tackling challenging issues and delivering innovative solutions that enhance system functionality and end-user productivity while meeting clients' budget and time constraints.  Expertise in attending to various networking issues, and resolving various problems; adept in fine tuning of networks and ensuring maximum performance.  Exceptional work ethic, routinely use available time to solve organisational problems, ability in multi-tasking and timely completion of all assignments.
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    Project Management
    ISO/IEC 20000
    Agile Software Development
    Helpdesk
    IT Management
    Business Continuity Plan
    Compliance Consultation
    ISO 27001
    GDPR
    SOC 2 Report
    Information Security
  • $25 hourly

    • 4.6/5
    • (253 jobs)
    Hi, I'm Yasir and I am a freelancer with more than 8-years’ experience. I like very much working as a freelancer and every day I learn new things. My educational background is related to Information Technology (master’s in information technology). This further enhances my abilities to be able to carry out the work that I intend. My specific technical skills as listed below are coupled with my hard work and dedication which I aim to provide to clients on Upwork. I am open to working on projects that are related to *Personal Assistance / Virtual Assistance / Executive Assistance services *Technical Support *Project management *Graphic Design using Adobe Photoshop *Web and E-Commerce Development *Google Certified for Google Workspace *Server Administration *Email Delivery. Email Migration. Webmail, Google Workspace, Office 365, and Zoho. *Shopify WordPress, Joomla, Woo-Commerce expert. *Marketing Automation. * Hubspot, Salesforce and CRM Administration. Please feel free to contact me and I will respond shortly. Thank you for visiting my profile! Best Regards, Yasir
    vsuc_fltilesrefresh_TrophyIcon ITIL
    IT Support
    Network Administration
    Windows 10 Administration
    Customer Support Plugin
    Email Deliverability
    WordPress Development
    WordPress e-Commerce
    Data Migration
    Domain Migration
    Website Migration
    Remote IT Management
    Office 365
    Web Server
    Ansible
  • $69 hourly

    • 4.8/5
    • (43 jobs)
    My service is for you who: ✅ provides software as a service (SAAS), ✅ wants to tap into the ServiceNow market, and ✅ wants to build ServiceNow based applications within a predictable budget and due date. My approach to ServiceNow application development is based on the principles of Lean, Critical Chain Project Management and Agile. I created this approach after experiencing first-hand the frustration of working in projects that were over budget and way past due dates. As I have been working on the ServiceNow platform for the past 7 years, my approach is most suitable for ServiceNow projects. My goal is to materialize the following for you: Imagine on a Monday morning, while sipping your coffee you join an online meeting to see a demonstration of the application you wanted to build. Thirty minutes later you feel happy and there is a warm smile across your face. You are smiling because your application looks exactly the way you wanted. It got to that state without you having to chase anyone. Further, it was ready on the day it was supposed to be ready. You are done waiting, and now you can use it to grow your business. And it did not cost you any more than what you had already budgeted for. ⭐⭐⭐5-Star Approach⭐⭐⭐ I call my approach the '5-Star Approach' because it helps me provide 5-Star service to my clients. They have given me 5 Stars 12 times out of 17 ratings on Upwork. The average of all my ratings is 4.82. Additionally, 93% of my clients on Upwork recommend me and have continued to work with me for over 3 years. My 5-Star Approach is based on 3 key principles: 👉 Understand the scope of the application before setting the due date and budget - Though this seems natural and obvious, I have seen that generally the opposite is done. The due date and budget are fixed, followed by workshops to discuss requirements. 👉 Include testing and bug fixing in the project plan - Often added as an afterthought, these can take up to 40% of the total build time. Hence, it's crucial to plan for these at the start. 👉 Use strategic buffers to protect the critical tasks - Variations from the plan are a given. Hence, it is important to protect the critical tasks with buffer time along the critical path. ➡️➡️Next Steps➡️➡️ When you're ready to get in touch, just click the green Invite / Contact button to send an intro message. You won't be locked into anything — we'll chat about your project first before starting a project.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    CSS 3
    IT Service Management
    ServiceNow
    Process Architecture
    HTML5
    JavaScript
    Agile Software Development
    Wrike
    Google Maps API
    Digital Project Management
    Agile Project Management
    Asana
    Jira
  • $60 hourly

    • 5.0/5
    • (24 jobs)
    Industry expert in consultation and implementation of ServiceNow core modules and technologies including but not limited to ITSM, Service Catalog, Service Portal, Event Management, Scoped and Custom Applications. I have experience working in roles of Senior Developer, Solution Architect, Team Lead and Project Coordinator. I am a professional expert in translating business requirements into technical requirements and documenting the solutions articulating the exact business problems and applicable solutions.
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    API
    Software Architecture & Design
    IT Service Management
    ServiceNow
    Technical Writing
    Business Analysis
    Process Architecture
    RESTful API
    RESTful Architecture
    CSS
    JavaScript
    AngularJS
    HTML5
  • $25 hourly

    • 4.9/5
    • (10 jobs)
    GRCS professional with 10+ years of experience in large business process & risk transformation involving digital, IT, Process & controls compliance. She has been directly involved in planning, performing, and playing a significant role in the team in the Firm's large audits with special concentration in the areas of internal control, risk mitigation, compliance, and business process in High-tech and service industries Global experience:-South Africa, Estonia, Germany, Saudi Arabia, Nigeria, India
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    Six Sigma
    Accounting Basics
    Internal Auditing
    Finance & Accounting
    Contract Management
    Management Skills
    Finance
    Government Reporting Compliance
    Business
    Process Infographics
    Contract Law
    Financial Report
    Financial Audit
    Internal Control
  • $60 hourly

    • 5.0/5
    • (26 jobs)
    🚀 Accomplished Project Manager, Atlassian Expert and Agile Leader with a proven track record of over seven years. I bring a wealth of experience in product development, product operations and agile delivery processes. I aim to transform ideas into innovative, user-centric solutions that drive business success. A commitment to excellence has marked my journey in product management, an unwavering dedication to Agile methodologies, and a deep understanding of customer needs. I thrive in dynamic environments, where I orchestrate cross-functional teams to deliver results that matter. Here's what sets me apart: 🌟 Top 1% Expert-Vetted Professional: I'm proud to represent the top 1% of professionals on this platform, a testament to my expertise, experience, and commitment to excellence. 🔍 Strategic Vision: I possess a knack for seeing the big picture while managing the finer details. My strategic thinking enables me to define product roadmaps that align with business goals and resonate with users. 🔄 Agile Expertise: As a Certified Scrum Master and Atlassian Expert, I'm not just Agile-aware but Agile-driven. I champion Agile principles, ensuring teams follow lean and effective processes for maximum efficiency. 📈 Product Marketing Savvy: My experience extends beyond product development; I've executed successful product marketing strategies. I understand how to position products for growth and market penetration, making me a catalyst for any company's expansion. 📊 Data-Driven Decision-Making: I rely on data insights to guide product strategies. Through comprehensive analysis, I ensure that every feature or enhancement serves a purpose and contributes to the product's success. 🙌 User-Centric Approach: Understanding users' pain points, desires, and behaviors is at the heart of my product management philosophy. I employ user research and feedback loops to create solutions that users love. 🗣️ Effective Communication: My strong interpersonal skills enable me to bridge the gap between technical and non-technical stakeholders. I excel in conveying complex ideas in a clear, concise manner. 🤝 Cross-functional leadership: I've successfully led diverse teams, fostering collaboration between design, development, marketing, and other functions. This synergy is essential for achieving cohesive product experiences. 🔄 Iterative Optimization: I believe that product development is an ongoing journey. I'm adept at post-launch analysis and iteration, ensuring products remain competitive and adaptable to changing market dynamics. I'm not just a custodian of products; I'm a catalyst for innovation. I'm here to shape your product ideas into impactful, market-ready solutions. If you're ready to embark on a journey of product excellence, let's connect and explore how I can help drive your vision forward.
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    Cross Functional Team Leadership
    Software Development
    Dev & IT Project Management
    Project Delivery
    Project Management Support
    Project Planning
    Project Management Office
    Process Improvement
    Product Management
    Scrum
    Digital Project Management
    Jira
    Agile Project Management
    Project Timelines
  • $80 hourly

    • 5.0/5
    • (69 jobs)
    JIRA & AGILE CONSULTING I've been involved with over 900 project teams in Jira during my 8+ years as an Administrator. These projects came from all business functions, and there were a few that I helped grow into 500-1,000 person initiatives. While working with 3M, the user presence went from 2,000 users to over 14,000. I was able to scale our operations along with this exponential growth and received several customer services accolades even though the size of our team stayed the same. I have an extensive background in agile, process improvement, and lean six sigma. After running many successful installations, upgrades, integrations with other systems, and optimization projects within this space - I take pride in delivering a quality experience & empowering end-users. PROJECT MANAGEMENT I have led more than a dozen projects over the past few years within the software development space. Leveraging my PMP, Agile Scrum Master, & Product Owner certifications - these have largely been a success. I enjoy being able to work with teams around the globe and have been able run projects in a wide variety of businesses: Medical, Sales, Automotive, Aerospace, Personal Safety, & End-user training.
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    Amazon S3
    AWS CloudFormation
    Atlassian Crowd
    GitHub
    Business IT Alignment
    Microsoft Azure
    Agile Software Development
    Atlassian Bamboo
    Management Information System
    Business Analysis
    Atlassian Confluence
  • $250 hourly

    • 5.0/5
    • (44 jobs)
    Upwork's highest-rated and most successful ServiceNow developer. I would be happy to discuss how I can help you too! I am available for development, coaching, consulting, and troubleshooting in all areas of the ServiceNow platform. The value I bring comes from my knowledge of the ServiceNow platform, my deep background in software development, and my strong focus on customer service and communication. I look forward to utilizing my skills to deliver value to your project. Lets discuss how I can help you! - Expert ITSM Architect & Developer - Expert Customer Service Management (CSM) Developer - Expert Service Portal Developer - Experienced implementor of Employee Service Center (esc) - Highly Skilled with Governance Risk & Compliance (GRC), Orchestration & Integration, and many other areas of ServiceNow - Certified ServiceNow Administrator and Developer with over eight years of full-time, hands-on experience. - Many years of software development experience in web and enterprise application development. - Managed teams of developers, testers, and project managers to deliver enterprise-level software projects. - Experienced in many industries including technology, utilities, oil & gas, retail, legal, finance, and healthcare. I look forward to discussing your projects and how I can help you deliver them! Lane Adams
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Bootstrap
    Solution Architecture Consultation
    AngularJS
    JavaScript
    Orchestration
    IT Service Management
    Customer Portal
    ServiceNow
  • $100 hourly

    • 5.0/5
    • (89 jobs)
    For over 15 years, I've been the driving force behind successful project delivery, streamlined processes, and increased profitability for businesses across various industries. As a No-code Business Systems & Project Management expert, I specialize in transforming complex challenges into actionable solutions. My deep dive into client workflows and challenges enables me to design tailored systems that eliminate inefficiencies and boost productivity. Highlights : ✅ Increased Efficiency by 65%: Restructured workflows and implemented optimized tools for a marketing agency, saving over 10 hours per week and improving operational efficiency by 65%. ✅ 50% Time-Saving Surge: Designed a custom ClickUp setup with over 168,000 automations for a startup, freeing up 50% of their team's time for high-impact initiatives. ✅ Comprehensive Solutions for Construction Firm: Automated key processes across QuickBooks, Monday.com, and Kayako, enhancing data flow and project management, resulting in smoother operations and significant time savings. Core Competencies: ✅Business Process Analysis & Improvement: Expertise in identifying bottlenecks and optimizing workflows to streamline operations and drive efficiency gains. ✅Workflow Optimization & Automation: Proficient in tools like Make.com (Integromat), Zapier, and various project management platforms. ✅CRM Selection & Implementation: Specializes in configuring and optimizing CRM systems like Pipedrive, Zoho CRM, and Monday.com to enhance customer management and sales processes. ✅Project Management Software Customization: Certified in ClickUp, Asana, and Monday.com, offering custom setups that align with business needs and facilitate seamless project management. ✅Document and Time Management: Experienced in using PandaDoc for document automation and tools like Clockify and HubStaff for efficient time tracking. Certifications & Partnerships: ✅ClickUp Qualified Consultant & Services Partner, Verified ClickUp Power User ✅Asana Certified, Monday.com Certified ✅PandaDoc Partner ✅ITIL Foundation Certificate Impact on Your Business: 🌟Enhanced Team Collaboration and Communication: Improve coordination and information sharing across your team. 🌟Increased Productivity: Automation of repetitive tasks allows your team to focus on high-value activities. 🌟Improved Customer Relationship Management: Streamlined CRM systems enhance customer interactions and satisfaction. 🌟Data-Driven Decision Making: Access clear insights into your operations for better decision-making. 🌟Scalable Solutions: Solutions designed to grow with your business and adapt to evolving needs. Why Choose Me? 🎯Tailored Solutions: Customized project management workspaces and CRM setups designed to meet your business's unique needs. 🎯Efficiency and Growth: Solutions that streamline operations, automate repetitive tasks, and optimize resource allocation, allowing you to focus on growth. 🎯Proven Track Record: Consistent delivery of measurable improvements in efficiency, team collaboration, and customer satisfaction. 🎯Selective Clientele: Dedicated attention and personalized service for each project, ensuring quality and focus. Let's Transform Your Business! Ready to unlock your business's full potential? Let's chat and explore how I can streamline your operations, optimize your CRM and project management systems, and empower your team to achieve new levels of efficiency and growth.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    HubSpot
    Process Improvement
    Information Technology Operations
    Lucidchart
    Marketing Operations & Workflow
    Business Process Management
    Atlassian Confluence
    Management Consulting
    Automation
    System Automation
    SaaS
    Asana
    Trello
  • $60 hourly

    • 5.0/5
    • (83 jobs)
    I am a Certified Compliance and Ethics Professional - International (provided by SCCE). I have an Advanced Diploma in Accounting and Business (provided by ACCA). I am ACCA certified. I have 15 years of experience in Compliance, Internal Audit, and Risk Management in Fortune 500 companies in diverse industries (Information Technology, Financial Services, Pharmaceuticals, FMCG, Telecom, and others). I am an experienced professional with a proven track record of delivering profitability, sustainable business growth, operational optimization, and driving innovation. My areas of focus: 1. Information Security (ISO 27001, SOC2, NIST). 2. Data Privacy (GDPR, HIPAA, CCPA, PECR, etc). 3. PCI:DSS Compliance. 4. Risk Management (ERM). 5. Internal Audit. 6. Contracts and Policies writing. 7. MSA and ADA compliance. 8. FCPA, UKBA Compliance. 9. AML/CTF. 10. KYC (Due Diligence). Feel free to contact me whenever it will be convenient for you. Looking forward to hearing from you and hope for our productive cooperation. Regards,
    vsuc_fltilesrefresh_TrophyIcon ITIL
    ISO 27001
    Information Security Audit
    ISO 9001
    PCI
    Policy Writing
    GDPR
    Anti-Money Laundering
    IT Compliance Audit
    Due Diligence
    Internal Control
  • $100 hourly

    • 5.0/5
    • (15 jobs)
    Hello I am an experienced cyber security professional and owner of the UK based boutique consultancy Periculo.co.uk who specialise in Digital health, medical devices, fintech, SaaS companies and more. Having drawn on my experience over a number of years, working with a huge variety of customers ranging from construction companies to banks, charities, medical devices, fintech and MOD contractors I became a freelancer to offer affordable expertise that benefits everyone. I strongly believe that every organisation needs to take security and compliance seriously however not all have the big budget that most consultancies demand for their work. Through my own internal processes I'm able to quickly deliver high quality, best in class security and compliance consultancy and testing. My organisation is accredited to the following; Cyber Essentials Cyber Essentials Plus IASME Gold GDPR readiness ISO27001 ISO9001 CREST Penetration Testing We are certified to these standards to provide assurance but also so I practice what I preach and know how to implement it in an efficient way. If you require an affordable security and compliance expert who always reaches a solution with the appropriate risk v reward balance then please get in touch. - Able to assess, audit and certify to GDPR ready, IASME Gold, Cyber Essentials and Cyber Essentials + - GDPR Advisory, DPO as a Service (as I have technical expertise I can often cover a lot more than your traditional DPO) - Providing project consultancy (From small changes to extensive, high risk programs) - Providing operational consultancy and escalation - Supplier and internal assessments - FDA submissions - EUMDR submissions - Penetration testing - Penetration testing for medical devices, inline with IEC60601-4-5 - SOUP management - Hazard analysis - CISO as a service - Digital health cyber security - Infrastructure Security and configuration, AWS, Azure - Security operations consultancy and build - Business and technical policy, standards author Cover all aspects of security including penetration testing, vulnerability scanning etc. ** I am currently available for hire**
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Cybersecurity Management
    ISO 27001
    Information Security Audit
    Penetration Testing
    Security Testing
    Technical Writing
    Vulnerability Assessment
    Data Protection
    PCI
    Network Security
    Information Security
    Cloud Computing
  • $60 hourly

    • 5.0/5
    • (7 jobs)
    I am a technology leader with over 10 years of experience in eCommerce, healthcare, food tech, banking, logistics, Web3, and government products. I have a strong background in engineering, management, marketing, and executive leadership. In the last two years (2023-2024), my achievements include: - Tripled eCommerce revenue by improving UX/UI, technology, and workflows, achieving annual revenue in just four months; - Cut IT costs by 60% by building an internal team and implementing SCRUM; - Reduced CPA by 75% by analyzing ICP, changing ad and creative strategies, and optimizing audience selection; - Implemented Tableau BI and Data Warehouse; - Helped 5 consulting clients improve processes, implement new tools, and workflows, and fix IT-related issues; I enjoy consulting and have helped companies improve their development processes, roadmap, conversion rates, and technology cost efficiency. I am open to taking on new challenges and helping companies grow and stabilize.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Product Management
    Management Development
    Project Engineering
    Product Marketing
    Requirement Management
    Project Risk Management
    Kanban Methodology
    User Experience Strategy
    Marketing Strategy
    Management Consulting
    Scrum
    Change Management
    Tech & IT
    IT Consultation
    Business Analysis
  • $35 hourly

    • 4.2/5
    • (16 jobs)
    A motivated professional with proven expertise in: -DevOps -Data Engineering -Cybersecurity In addition to being a self-starter, I also excel in a team setting and have successfully completed projects with big industry players from fortune 500 companies. 1) DevOps: -CI/CD Pipelines -Configuration Management -Micro Services Deployment -Infrastructure as Code -Cloud Assessment -Cost Optimization -Cloud Migration -Multi Cloud Solution -Designing and Deployment 1a) Cloud Native Application Services: -Application Assessment -Integration Services -Cloud Native Application Development -Application Modernization -Bespoke Application Development -Mobile App Development 1b) Cloud Services: -Openstack Services -VMware Services -AWS (Amazon Web Services) -Alibaba Cloud Services -Microsoft Azure Services -Huawei Cloud Services -Office365 2) 24/7 Managed Services: -Network Support Services -Managed NOC Services -Cloud Managed Services -End User Managed Services -Outsourcing Services -Datacenter Managed Services 3) Data Sciences -Data Management -Data Integrations (ETL) -Data Tuning & Optimizations -BI (Business Intelligence) -Big Data Engineering -IoT -Data Analytics -ML & AI Services 4) Cyber Security: -Digital Security Assessment -Managed SOC -Cyber Security Consultancy -Cyber Security Trainings 5) Web Development: -Front End Development -Backend Development -UI/UX -Database Design
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Microsoft Power BI
    Google Cloud Platform
    Data Analysis
    Network Administration
    Virtualization
    Automation
    DevOps
    Service Cloud Administration
    Help Desk Technology International ServicePRO
    Microsoft Dynamics CRM
    System Administration
    Microsoft SQL Server
    Mobile App Development
    Amazon Web Services
  • $50 hourly

    • 4.9/5
    • (214 jobs)
    As an experienced Data Visualization Expert, bolstered by a solid foundation in Project Management (PMP) and a recent certification in PMI Professional in Business Analysis (PMI-PBA), I specialize in transforming complex data into visually compelling and insightful narratives. With over 15 years in the field, I bring a blend of analytical acumen and creative design to make data accessible and actionable for a wide range of audiences. My professional journey has seen me collaborate with clients across diverse sectors including finance, healthcare, and education. This varied experience has equipped me with the ability to quickly understand and adapt to the unique data visualization needs of each client, delivering customized solutions that align with their specific objectives. My expertise extends beyond data visualization. The addition of the PMI-PBA certification to my portfolio highlights my proficiency in business analysis, allowing me to bridge the gap between business needs and technical solutions more effectively. This synergy of project management and business analysis skills ensures a holistic approach to data-driven challenges, driving meaningful change through informed decision-making. I am passionate about utilizing data as a powerful tool for transformation and growth. Whether it's through insightful dashboards, informative charts, or comprehensive data analysis, I am committed to helping my clients harness the true potential of their data. I eagerly look forward to new collaborations where I can bring this passion and expertise to your data visualization projects.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Data Visualization
    Data Analysis Expressions
    Microsoft Power BI Development
    Dashboard
    Data Analysis
    Microsoft Power BI
    Database Design
    Google Analytics
    Project Management Professional
    Business Analysis
    Business Intelligence
    Microsoft Visio
    Power Query
  • $200 hourly

    • 5.0/5
    • (50 jobs)
    Hi! My name is Edward Goldbeck. I am a ServiceNow Certified Technical Architect (CTA), prospective Master Architect, Certified ServiceNow Developer (CAD), Certified ServiceNow Implementation Specialist (CIS), ServiceNow Certified "NextGen" Instructor, Certified System Administrator (CSA), Certified Managed Services / Domain Separation Implementer and I have 25+ ServiceNow certifications and accreditations in total. I have worked on the ServiceNow platform as an administrator, architect, developer, product owner, and evangelist since 2013. I currently work as a ServiceNow Architect for a multi-national, publicly-traded company with over 3 billion in revenue, 20,000+ users worldwide across all major continents in 12 different ServiceNow instances. I also operate as a ServiceNow Practice Director and Lead Enterprise Architect for several consulting firms generating $750,000 - $1,000,000 USD quarterly in gross revenue. In my prior corporate life, I ran IT Operations at a previous public company (over 1 billion revenue, 13 billion in assets, 1400+ users), with 25 employees reporting to me across identity management, service desk, on-site support, application support, asset management, and IT engineering with a combined capex/opex budget of 3.5+ million annually. This reporting including reporting up and down, including to the VP of IT, Chief Financial Officer, Chief Technical Officer, and Chief Executive Officer using front end dashboards, visualizations within PowerBI and Tableau, and performance analytics. I have developed, sourced, and implemented critical IT systems such as Atlassian JIRA, Microsoft Office 365, ServiceNow, ZenDesk, Solarwinds, Meraki MDM, LogMeIn Rescue, Dynamics CRM, Microsoft Flow, as well as designed and implemented network infrastructure for small offices (5-20 personnel) as well as major multi-level greenfield headquarters (3 floors, 500+ employees) from the network cabling, power cabling, wireless access, video conferencing and physical and logical security. In terms of ServiceNow specifics, I have developed integrations to and from ServiceNow using Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and parsing methods. I have imported and coalesced CI and Asset data into the CMDB from tools like Meraki MDM, Solarwinds, Verizon, LogMeIn Rescue, Workspace One, Lenovo and CDW. I have built order guides and workflows between Oracle HCM and other ATS / HRMS tools to ServiceNow for onboarding and offboarding using Orchestration. I have built workflows for business units such as AP, AR, Internal Audit, Resident Operations, Sales, Marketing, and all major IT functions (PMO, Service Desk, Engineering, Compliance, Security, Etc.) I am available early morning, afternoons, and weekends to work through your needs. I can make myself available for architecture, peer review, testing, administration, development, documentation, or any other deliverables that fit within my wheelhouse. I would be happy to put my skills to use, supporting your needs within the ServiceNow ecosystem on a part-time basis. I am looking forward to speaking with you about the opportunity. Have an outstanding day! Respectfully, Edward E. Goldbeck Principal Consultant | Goldbeck Technology LLC
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Visual Basic for Applications
    RESTful API
    Microsoft Power BI
    Postman
    JSON API
    JavaScript
    Microsoft Dynamics CRM
    IT Service Management
    ServiceNow
    Project Workflows
    Process Improvement
    Microsoft Excel
    Scripting
  • $125 hourly

    • 4.9/5
    • (71 jobs)
    MYSELF - A certified privacy expert (CIPP/E, CIPM - ANSI/ISO-accredited standard 17024:2012) - Registered Data Protection Officer - member of the APDPO; EADP and European Association of DPOs - IT Security Auditor ISO 27001; ISO 27701; SOC2 and ITIL - Data Governance Auditor (ISO 8000; ISO 19000) - Certified Trainer - DPO and partner at LEXA (lawyers office) Over 5 year experience supporting organizations with their adequacy process towards Personal Data Protection and Marketing laws, on distinct market verticals (Core Businesses), ranging from Recruitment to Health Sector; diverse SaaS portfolios; PPC; online retail and marketing; and many others... having become the DPO as a Service for most of them. WHAT YOU GET - Personal Data Protection consuting (GDPR/ ePrivacy/ CCPA/ LGPD/ PIPL/ PIPEDA/ PECR/ HIPAA/ PDPL) compliance establishment. - On-going Data Protection Officer as a Service to ensure ongoing compliance. - All required Legal Documents (Privacy Policy/ Notices; Data Processing Agreements; Terms of Service; BYOD Policy; IT Security Policy; other...) So, my Service is constituted by a full cycle/ turnkey offering ranging from: - IT Compliance (under ISO 27001/ 27002/ 27701 base assessment towards Security); - Operational Compliance (under ISO 29100/ 29151 and specific Legislation Requirements); - GDPR Basic Training and (driven from compliance Project findings) specific staff Training on new Policies/ Processes; - Contract Establishment and Management as the DPO (Data Processing Agreement; SaaS Service Contract; Authorized Representative Contract; other...) - Registry and documentation of Interactions under the Personal Data Processing context. Your pain-point/ need will be addressed as if my own! I will support you 100% (delivering as promised)!
    vsuc_fltilesrefresh_TrophyIcon ITIL
    HIPAA
    Legal
    Contract Law
    GDPR
    Contract Drafting
    ISO 27001
    SOC 2
    Privacy Law
    Data Protection
    Legal Consulting
    Regulatory Compliance
    Corporate Law
    Information Security
    Privacy Policy
    Data Processing
  • $25 hourly

    • 4.9/5
    • (128 jobs)
    ⭐️ Top Rated Freelancer - Top 3% of Talent on Upwork 🕒 1,000+ Hours on Upwork ✅ 10+ Years of Experience ✅ 100+ Projects Delivered ✅ 85+ Clients Served Including Companies in US, Canada, Middle East and Australia. Hello! 👋 I am a highly skilled professional and consultant with over a decade of experience working with ⭐Deloitte and other renowned names in the global industry. My expertise is multifaceted and includes: 📄SOP Expert & Systems Consultant: 1. Process Documentation, SOP Writing, Process & Operation Manuals, and Flowchart Design. 2. Process Gap Analysis and Process Re-Engineering. 3. Technical Reports and Business Presentations Designing. 💼Financial Consultant: 1. Financial Reporting, Accounting Software Management, Bookkeeping, Financial Models, Payroll, and Taxation. 2. IFRS and GAAP Advisory and Trainings. 3. Internal and Financial Audit. 🌐Business Advisory: 1. Feasibility Analysis, Business Planning, Investor Modeling, Financial Modeling, Pitch Decks Presentations and Due Diligence. 2. Strategy Development, Capacity Assessment, Business Registration and Stakeholder Reporting. My analytical skills, strategic thinking, and problem-solving abilities are instrumental in driving operational efficiency and financial stability. Let's connect to explore how I can add value to your business.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Financial Writing
    Content Writing
    Procedure Manual
    Financial Management
    Management Consulting
    Business Services
    Marketing Operations & Workflow
    Process Documentation
    Microsoft Visio
    Technical Writing
    Presentations
    Microsoft Excel
    Financial Accounting
  • $35 hourly

    • 5.0/5
    • (13 jobs)
    Hello, As a Business Analyst, I think Business Analysis and Project Management go hand in hand and these are a mixture of art and science. When I manage projects, describe, analyze, test and manage a product or service I work with this mentality. What can I do for you? ⦿ I can create test cases, test executables, test sets and bug reports for you. ⦿ I can do manual testing and acceptance tests for your software. ⦿ I can create template documents (Test Documentations, Business Requirements Documentation and Project documentations). ⦿ I can create User Stories and Use Cases for your needs. ⦿ I can prepare process/workflows, Mockups. ⦿ I can create Jira reports, boards and customized projects/workflows. ⦿ I can answer your questions about waterfall and agile project knowledge areas (Scope, Communication, Quality, Time) How can I do? ⦿ Jira, Confluence and other Atlassian products, ⦿ Microsoft Visio, Draw.io, ⦿ SQL, ⦿ Microsoft Office, ⦿ With my detail-oriented personality while creating documentation, testing and analyzing projects, products or services, ⦿ With my five years experience as Business Process Improvement Analyst, Project Manager and IT Business Analyst. I am mainly experienced in software projects in the financial sector.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Automation
    Test Execution
    Software QA
    SQL
    Atlassian Confluence
    User Stories
    Manual Testing
    Jira
    Business Analysis
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