Hire the Best ITIL Specialists

Hello everyone, During my 10 years of technical support, I have worked on various technology, I am experienced working on Windows server administration, AD, DNS, DHCP, GPO Issues, since technology is upgrading, from past 5 years I have been working Microsoft Cloud Technology, Azure, Device Management, MDM, MAM policies, implementation of policy as per company requirements, On-premises server migration to Microsoft Azure portal, Office365 – on-premises exchange server migration to Office365, ATP policies, Information Governance, DLP policies, eDiscovery tools. I have acquired hands-on experience with all these MS cloud technologies and keep on learning more. I have completed my Microsoft Cyber Security Expert Architect (SC 100), Azure Certs (AZ 103) and Office365 cert (MS 100) previously completed (346 & 347) Office36 Keywords: EMS, Endpoint Manager, Intune, Azure AD, Office 365, Security, Compliance, Conditional Access, MFA, SSO, Windows 10, iOS, Android

With over 12 years of hands-on IT experience, I provide fast, reliable, and professional support for small to large organizations. Whether you need responsive Helpdesk IT Support or expert Server Administration, I ensure your systems run smoothly, securely, and without unnecessary downtime. Service 1: Helpdesk IT Support – Tier 2 Providing proactive support for your business’s day-to-day IT needs: Advanced Troubleshooting – Quickly identify and resolve root causes to minimize downtime. User Assistance – Software installations, account setups, and clear, friendly guidance. Ticket Management – Efficiently prioritize and resolve support requests. Remote Support – Solve issues without costly site visits. Documentation & Knowledge Base – Keep solutions organized for future efficiency. Escalation Handling – Seamless handoff to Tier 3 when needed. Software Support – Microsoft 365, Adobe Suite, email clients, and more. Service 2: Server Administration – Tier 3 Optimizing and securing Windows, Linux, and cloud servers: Microsoft Azure – VM provisioning, storage management, and cost-efficient scaling. Server Deployment & Maintenance – Fast setup and reliable performance. Security & Compliance – Firewalls, access control, and regulatory alignment. Backup & Disaster Recovery – Safeguard data and ensure business continuity. Performance Optimization – Monitoring, tuning, and capacity planning. Firewall Expertise – FortiGate, Fortinet, Sophos, WatchGuard, SonicWALL. Patch Management – Timely updates to eliminate vulnerabilities. 24/7 Monitoring – Proactive alerts to prevent downtime. Detailed Documentation & Reporting – Full transparency on configurations and changes. Why Work With Me ✅ Over a decade of MSP and enterprise IT experience. ✅ Skilled in both end-user support and advanced infrastructure management. ✅ Proactive approach — preventing issues before they cause disruption. ✅ Clear communication and fast response times. Your IT systems should empower your business — not hold it back. Let’s work together to create a secure, stable, and scalable technology environment for your organization.

Hi, I am Nathaniel Lindo , I'm an ITIL Certified , as a technical chat support/helpdesk we are the frontline of support.We provide strong Customer Support and specialize in customer service ,responding to customers queries. I have a good understanding of SaaS development practices .I have a strong English Communication Skills , adapt to the ITIL Best Practices ,tech savy and most importantly perform Incident ,Change Problem and Request Management .I have also experience in handling multiple chat and remote session .I provide fast resolution and build a good customer relationship. I have also knowledge on Computers, printers Networking, Security, AWS , Workspace , Cloud ,O365 , Remote Access Tools , Active Directory , Google Drive. I provide troubleshooting and root cause analysis to the issue .I also have experience in using Ticketing System Zendesk ,Service Now ,BMC Remedy and meet SLA. Experience on IaaS & PaaS Platforms . Lastly ,I'm trainable and a fast learner .I can assure you that hiring me is one if your best decision. Hoping for a positive response from you.

5 Years MSP Experience for Level 2 & 3 Support along with deployment of all MSP tools. Like Autotask, PSA, Datto RMM, IT Glue, Connect Wise. Ninja RMM Etc. 8 Years Technical Team Leader Experience at MNC Hewlett Packard Enterprise (HPE). Core Expertise are, Onprem Infrastructure, MS Cloud, Office365, Gmail workspace, Azure, AD, SSO, Azure virtual Desktop, Virtualisation, Windows Servers migration, upgradation & maintenance, End user support Etc.

Organisations that treat enterprise architecture, IT strategy, and governance as three separate problems end up with disconnected technology, failed audits, and digital transformation programmes that stall. I solve all three — simultaneously, with 30 years of evidence. I am Chike Emenike, a TOGAF 9-certified and PMP-certified Enterprise Architect and IT Governance specialist. My consulting practice has delivered 20+ engagements for clients in Nigeria, Australia, the Middle East, and Central Africa. Before going independent, I spent 11 years as Head of Enterprise Architecture and IT Standards at United Bank for Africa, a pan-African bank across 20 countries. ► ENTERPRISE ARCHITECTURE: TOGAF ADM, ArchiMate 3.1, Sparx Enterprise Architect, BPMN 2.0, capability mapping, EA tool implementation and team training. ► IT STRATEGY: Technology investment roadmaps, digital transformation programmes, IT organisational design, and fractional CIO advisory. Clients include universities, banks, fintechs, and government regulatory agencies. ► IT GOVERNANCE: ISO 27001 Lead Auditor, ISO 20000 Lead Auditor & Lead Implementer, ISO 22301, COBIT 5 & 2019, and full IT policy suite development. I implement and not just advise. A recent client wrote: "If I could, I would give Chike a 10-star rating." Another described "mastery of his field." These reflect what I bring to every engagement: depth, precision, and delivery that survives regulatory scrutiny. I offer a focused 30-minute paid Consultation at $85 — you will receive specific, actionable direction before any contract begins. Message me.

AWS environments designed, deployed, and sustained. Microsoft Intune programmes built. Microsoft 365 tenants migrated. Long-term Senior Cloud Engineer engagements or finite implementation projects — I run both. 8 years on Upwork: 100% Job Success, Top Rated Plus, 11,233 hours, $400K+ earned across 35 contracts. I work with MSPs, MSSPs, and tech-mature SMBs in two patterns. Pattern one: embedded long-term Senior Cloud Engineer — I become a stable hand on your environment, the way I spent 8 years on a 168-server hybrid AWS estate. Pattern two: finite implementation projects — scope, design, deploy, validate, hand over. Both work without ramp-up. Both work without supervision. Recent reference points: - 8 years as Senior Cloud Engineer on a 168-server hybrid AWS estate (Linux + Windows) for an ASX-listed catering enterprise — CrowdStrike deployment, Oracle E-Business DR build, documented India offshore transition. December 2017 through January 2025, unbroken. - Microsoft Intune + Apple Business Manager rollouts at NWCR (Chicago MSP) — conditional access framework, Autopilot, mixed Apple/Windows fleet. - Amazon WorkSpaces and AppStream 2.0 builds at Syncronet (Houston) — application catalogues, directory integration. - Before Upwork: founded and ran my own MSP (ITRS), scaled to R5m revenue, Microsoft Silver Infrastructure Partner. Before that, Regional IT Manager at Discovery Holdings — 99.8% uptime across regulated financial services. What I deliver: - AWS cloud migrations, implementations, and ongoing operations — EC2, S3, RDS, Lambda, WorkSpaces, AppStream. Well-architected design, lift-and-shift, hybrid estates. AWS Certified Solutions Architect — Associate (verified by Upwork). - Microsoft Intune endpoint rollouts and lifecycle management — Autopilot, conditional access, configuration profiles, Apple Business Manager, BYOD/COPE programmes. - Microsoft 365, Azure, Entra ID migrations and tenant work — tenant moves, Exchange Online, SharePoint, Teams, Purview, security baselines. - MSP toolchain implementation and ongoing optimisation — Kaseya, N-Central, ConnectWise PSA + Automate, NinjaOne, IT Glue. I built my own MSP from zero, so I can architect or operate yours the same way. How engagements run: for finite projects, scope to design to deploy to validate to hand over. For long-term retainer or embedded work, weekly reporting cadence, monthly DR and security review, documented incident history. Either way, every change documented — I built the runbooks that let an India offshore team take over the AWS estate after 8 years, and I work the same way for new clients. SAST timezone (UTC+2) overlaps EU business hours, US mornings, and AU afternoons. What I don't do: application development, ML model training, or Kubernetes-first DevOps. My lane is cloud infrastructure, endpoint management, and migrations — operations and stability, not greenfield app dev. Credentials: AWS Certified Solutions Architect — Associate · Top Rated Plus · 100% Job Success Score · 11,233 platform hours · 35 completed Upwork contracts · 8 years on Upwork · ITIL Foundation · 30+ years in IT. If you have an AWS migration in scope, a stalled Intune rollout, a tenant move that needs to ship — or a senior cloud engineer slot you need filled long-term — send me the brief. I'll come back within 24 hours with whether I'm a fit and what the first 30 days would look like. Hire a resource with the following proven values; • Excellent Service • Integrity • Value • Trustworthy • Detailed • Passionate • Ethical Jaco Louw Cape Town South Africa