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  4. (Current) ITIL Specialists
  • $30 hourly

    • 4.6/5
    • (90 jobs)
    I have executed some 44 projects in upwork in information security, governance, IT service management, SIEM, and others and earned customer accolades. I continue to nurture my skills that will benefit my customers. I am all for value creation in IT because every penny spent must return value and do the business and IT a secure and safer workplace. Govind has spent 25 years in the IT and he is - ISO 27001 Lead Implementer from PECB Canada - ITIL Expert V3 , ITIL4 FL, ITIL4 MPT Certified - Certified ISO 27001 Lead Auditor, ISO 22301 Lead Auditor, ISO 20000 Lead Auditor - COBIT5 certified in the IT Governance - PMP, PRINCE2, - CSQA, - ISO 20000 Implementer - DevOps Master Currently pursuing education in CISSP and Data Privacy Skills :- Over last decades he has extensively worked and provided solutions in below areas. He brings multiple skills. - Implementing GRC - HIPAA, SOX, PCI/DSS, HITRUST 9.3, FedRamp, SOC2 (T1/T2) - Implementing Unified Controls for Security (UCF) - Implementing Information Security framework using ISO 27001/SOC2/ISO 22301 - Cybersecurity incident response management using NIST, SANS, ISO 27035, COBIT - Risk Assessment, IT Auditing - Jira Implementation both Project and ServiceDesk - Gap Analysis of IT Asset management, Compliance, COBIT Processes - Implementing Best Practices using ITIL/COBIT5 Processes - Implementing BPM Solutions using Appian, Bonitasoft, AgilePoint - Implementing Monitoring framework for IT Devices using Zabbix - Performance and Capacity solutions - Workflow automation - IT Service management using ServiceNow as a architecture - Implementing DevOps End to end for CI, CT, CD - Gap Analysis for CMDB and road map for improvements - A well groomed developer in scripting and development in various technologies - Attlasian Jira admin activities - Robotic Process Automation using UIPath, BluePrism, AutomationAnywhere Education : He is a post graduate in the Statistics with a specialty in Operations research and SQC. He then did Post graduate diploma in the Reliability. He has worked in niche technologies and fortune 500 clients since 2 decades across the globe. Extras :- He is editor of a book called "How to reduce cost of software testing" published by CRC Press and has spoken in conferences and written articles. Passion for Excellence:- He is passionate on creating value in the information technology space and is doing research in various areas such as IT Asset management, IT Cost management, Performance and scalability management. He is eager to help clients in below skills a.Implementing IT Governance, Risk and Compliance using COBIT5 framework b.Implementing ITIL best practices c.Implementing Test Automation using Selenium and other tools d.Implementing DevOps solutions in cloud and non cloud e.Implementing Security solutions using ISO 27001 and COBIT5 framework f.Implementing Business Process Automation using Bonitasoft, Agilepoint NX, Appian, BPM Online and others g.Implementing SIEM using Zabbix and other tools h.Implementing ServiceNow ITSM Tool as an architect i.Implementing a monitoring framework using Zabbix for capacity management j.Compliance like HIPPA, PCI DSS j.IT Audits Availability : I am available for assignments immediately on request. Major clients Worked : British Telecom, MetLife, Liberty Life, Euromax, Covad, UHI and many more. Visas : I had H1 Visa US, WP for UK, Netherlands, South Africa. Currently have B1 visa for US and can travel if there is a need Will be glad to associate to create value in IT
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    Project Risk Management
    Unified Threat Management
    ISO/IEC 20000
    Business Continuity Plan
    Risk Assessment
    HITRUST Common Security Framework
    PCI
    SOC 2 Report
    Governance, Risk Management & Compliance
    Information Security
    ISO 27001
    HIPAA
    Compliance
    COBIT
  • $200 hourly

    • 4.6/5
    • (36 jobs)
    EXPERIENCE SUMMARY Expert-Vetted Technical Project Manager/Solution Architect/Business Analyst • Over 20 years’ experience working with C-Suite sponsors, business process owners, developers, designers, digital media audio/content creators, data analysts, and end-users. • Experience architecting solutions and proofs-of-concept for new processes and integrations. • Skilled in facilitating the design of innovative solutions that manage change and maximize stakeholder satisfaction while optimizing enterprise demand and resource management. • Ensure delivered business value aligned with strategic business goals. • Consistently employ solid portfolio/program/project management techniques, business process management, collaboration tools, and metrics, ensuring that the right information gets to the right individuals, empowering them to make the right decisions at the right time. • Commitment to continuous learning and customer satisfaction. TECH TOOLS EXPERIENCE Atlassian Suite, ClickUp, Teamwork, Slack, Git AWS, GCP, Azure, Heroku Data Integration Tools (APIs, RESTful web servcies) Data platform implementations; ETL/ELT pipelines Platform authentication patterns (SAML, SSO, OAuth) Jira Service Management, Salesforce Service Cloud, ServiceNow Scrum, XP, DAD, Kanban, Lean SixSigma PMBOK, PMI-Agile, PRINCE2; ITIL, ITSM/CSI; BPMN, UML, IIBA Domain-driven design, application design patterns, TDD/BDD EDUCATION Scrum.org: PSM I Certification /PSM II Training Atlassian: Agile Development with Jira Software Cert Prep (ACP-300) Atlassian: Managing Jira Cloud Projects Cert Prep (ACP-MJCP) Atlassian: Jira Cloud Administrator Cert Prep (ACP-JCA) Blockchain Training Alliance: multiple certification prep courses Pluralsight: multiple software dev, solution architecture, security/compliance courses Salesforce: Platform Dev I Certification Prep (CRT 450) Salesforce: Salesforce Admin Certification Prep Salesforce: Salesforce App Dev Certification Prep UC San Diego: Research Administration I (Certificate) UC San Diego | ITS: Lean Six Sigma Yellow Belt (Certificate) UC Irvine: Project Management Certificate (PMBOK 5th ed) U Alberta: Software Product Management and Agile Practices (Certificate)
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    Product Management
    Jira
    Leadership Skills
    DevOps
    Business Analysis
    Atlassian Confluence
    Agile Software Development
    Solution Architecture Consultation
  • $75 hourly

    • 5.0/5
    • (23 jobs)
    🏆 EXPERT-VETTED Over 15 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations, and Business/Commercial. Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting, and Audit. Acting in huge national and international companies, with complex projects and dynamic environments. More Skills: ✔️Cobit ✔️ITIL Expert ✔️IT Governance ✔️ISO9001, ISO 20000, ISO 27001 ✔️Lean Six Sigma ✔️SOX ✔️ISAE 3402 ✔️User Experience ✔️Scrum, Agile, Design Thinking ✔️Project Management, PMI, PMP Please take a look at my Portfolio for more details and results.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    ServiceNow
    ISO/IEC 20000
    Project Management
    QA Testing
    Business Process Modeling
    ISO 9001
    Microsoft Power BI
    Process Improvement
    IT Service Management
    Management Consulting
    IT Management
    Business IT Alignment
  • $50 hourly

    • 5.0/5
    • (93 jobs)
    ⭐ Atlassian © ACM, ACP-100, ACP-120, ACP-300, ACP-400, ACP-420, ACP-600, ACP-620 ⭐ Scrum.org © PSM I, PSPO I ⭐ 8+ yrs ■ High availability and quick response ⭐ 100% 5★ testimonial ⬜ ATLASSIAN © Atlassian Certified Master 🎖 ACP-100 ■ Certified Jira Administrator 🎖 ACP-120 ■ Certified Jira Cloud Administrator 🎖 ACP-300 ■ Certified in Agile Development with Jira Software 🎖 ACP-400 ■ Certified in Jira Service Desk Administration 🎖 ACP-420 ■ Certified in Managing Jira Service Projects for Cloud 🎖 ACP-600 ■ Certified Jira Project Administration 🎖 ACP-620 ■ Certified in Managing Jira Cloud Projects ⬜ SCRUM.ORG © 🎖 PSM 1 ■ Professional Scrum Master 1 🎖 PSPO 1 ■ Professional Product Owner 1 During my past years, I have worked with the Atlassian suite as a: ✅ Business User ✅ Software Developer (Mobile Application) ✅ Project Manager ✅ Atlassian Plugins Developer ✅ Atlassian Administrator ✅ Atlassian Custom Integration (ScriptRunner, Groovy + Python Scripting) ✅ Agile/SCRUM Master I am your BEST value you are looking for !
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    Marketing Automation
    CRM Automation
    HubSpot
    Atlassian GreenHopper
    Jira
    No-Code Development
    Airtable
    Low-Code Development
    Zapier
    GitHub
    Python
    Atlassian Confluence
    GitLab
  • $17 hourly

    • 4.8/5
    • (101 jobs)
     A seasoned professional with over 18 years of experience in IT Strategic Planning, Budgeting, Project Management, Infrastructure Management, System Administration, Networking, and Team Management.  Demonstrated skills as Lead Auditor for ISO 27001:2005 ISMS for any medium to large scale organization.  Acknowledged for integrity, high professional standards, “big-picture” vision, & sensitivity to deliver projects within time & cost parameters.  Proven skills as Lead Auditor for ISO 22301:2012 Business Continuity Management Systems for any medium to large scale organization.  Conversant with setting up and maintaining entire WAN/ LAN, PABX Management and ITIL Stdd. Implementation.  Well-versed with analyzing network security needs, software/ hardware installation and other services.  Proficient in attending to various software and hardware problems, detecting the reason of malfunctioning and resolving various problems.  Change Recognized for tackling challenging issues and delivering innovative solutions that enhance system functionality and end-user productivity while meeting clients' budget and time constraints.  Expertise in attending to various networking issues, and resolving various problems; adept in fine tuning of networks and ensuring maximum performance.  Exceptional work ethic, routinely use available time to solve organisational problems, ability in multi-tasking and timely completion of all assignments.
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    Project Management
    ISO/IEC 20000
    Agile Software Development
    Helpdesk
    IT Management
    Business Continuity Plan
    Compliance Consultation
    ISO 27001
    GDPR
    SOC 2 Report
    Information Security
  • $225 hourly

    • 5.0/5
    • (39 jobs)
    Upwork's highest-rated and most successful ServiceNow developer. I would be happy to discuss how I can help you too! I am available for development, coaching, consulting, and troubleshooting in all areas of the ServiceNow platform. The value I bring comes from my knowledge of the ServiceNow platform, my deep background in software development, and my strong focus on customer service and communication. I look forward to utilizing my skills to deliver value to your project. Lets discuss how I can help you! - Expert ITSM Architect & Developer - Expert Customer Service Management (CSM) Developer - Expert Service Portal Developer - Highly Skilled with Governance Risk & Compliance (GRC), Orchestration & Integration, and many other areas of ServiceNow - Certified ServiceNow Administrator and Developer with over eight years of full-time, hands-on experience. - Many years of software development experience in web and enterprise application development. - Managed teams of developers, testers, and project managers to deliver enterprise-level software projects. - Experienced in many industries including technology, utilities, oil & gas, retail, legal, finance, and healthcare. I look forward to discussing your projects and how I can help you deliver them! Lane Adams
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    Bootstrap
    Solution Architecture Consultation
    AngularJS
    JavaScript
    Orchestration
    IT Service Management
    Customer Portal
    ServiceNow
  • $40 hourly

    • 4.3/5
    • (69 jobs)
    Over the last 10 years, we have being provided a wide range of Servers Technologies, System Administration and Configuration, Migration, Upgrades Services. our core competency lies in providing complete support of Server administration and User support, and We are seeking opportunities to provide corporate support. We have good experience and Certified Team in the following Technologies: Microsoft Windows Server 2000, 2003,2008 R2, Redhat Enterprise Linux, CENTOS 5.4, Fedora, Ubuntu, Oracle Enterprise Linux, OpenSUSE, OpenSolaris, MySQL, Microsoft SQL Server, etc • Linux (RedHat, CentOS, Debian, Ubuntu) and Windows (All versions) Server Administration • Cloud Infrastructure Administration with AWS (EC2, VPC, S3, ELB, AutoScaling, CloudFront, RDS, Route53, ElasticCache etc.) MS Azure, Google Cloud, RackSpace, DigitalOcean • Mail Server with MS Exchange, Office 365, Google Apps, Zimbra, Zoho, SmarterMail, Mailenable, Postfix, Exim, Sendmail (DKIM, SPF, DMARC, rDNS etc.) • Mass Mailing (Interspire, PowerMTA, MailChimp, Sendy, AWS SES) • Web Servers with Apache, Nginx, IIS and Tomcat • WHM/cPanel, Plesk, DirectAdmin, VestaCP, WebsitePanel • Virtulization (KVM, OpenVZ, Xen, VMWare, Hyper-V) • Website and Mail migration • Skype for Business (on premise and Office 365) configuration • Shell scripting • NewRelic Monitoring • CDN (CloudFront, CloudFlare, Incapsula) • Malware/Virus removal • Firewall implementation (Fortinet, Cisco, Sonicwall, IPTables, CSF, APF) • Security/Server hardening and PCI Compliance • SSL/TLS implementation SYSTEM ADMIN SERVICES (LINUX) - Install. Configure, Maintain Various Linux Destribution (Fedora, Redhat, Ubuntu, Ubuntu Server, CentOS, OpenSUSE. - Labtech working experience - ConnectWise working experience - VMware vSphere 4 / ESX 4 - VMware Virtual Datacenter configuration - VMware Expert. - SONICWALL Firewall Configuration - Administration Amazon EC2/S3 - ElasticFox Work experience - Plesk Server administration (Migration etc.) - Install and Configure IBM TSM Server 6.1 - Oracle E-business Suite Patching and Cloning - Backup and Restore Databases. - Install and COnfigure SSL certificates. - Managing and Administration of VPS servers. - Domain and Hosting Administration (Plesk, Cpanel, Webmin) - GamePanelX configuration (OpenSource Game Server Panel) - Install, Configure, Maintain MAC OS X. - Install, Configure, Maintain BIND Server - Install, Configure, Maintain DNS Server on windows server - Install, Configure, Maintain Webserver (Apache, IIS) - Install, Configure, Maintain FTP - Install, Configure, Maintain Mailservers (Exchange Server, Postfix, Dovecote, Sendmail, Qmail) - Install, Configure, Squid Server - Install, Configure, Maintain Linux based Firewall - Configure ISAPI Rewrite on II6 for User Friendly URL for SEO - Configure Rewrite mode on Apache Server. - Install, Configure, Maintain OpenLDAP. - Install, Configure, Maintain Active Directory. - Install, Configure, Maintain CMS. (Joomla, Wordpress) - Configure and Troubleshoot Pleask, Cpanel. - Configure and Troubleshoot IPTables. - Configure and Troubleshoot Samba server - Install, Configure and Maintain (MRTG, Cacti, PRTG) - Install and Configure Project management System - Deploy Helpdesk System. - Design Network Infrastructure. - Implement System and Network Security - Install, Configure and Maintain Antivirus Server (Trendmicro, Kaspersky) - Configure Bandwidth Splitting on Squid. - Implement and Design Virtualization (Hyper-V and Vmware) - LAMP Server Installation. - Ubuntu Kernel Panel Recovery - Amazon EC2 Instance Configuration - Backup and Restore Databases (SQL, MySQL) - SAN/RAID management - Open Source Firewall ADministration (pfSense, Zentyal/ebox, Endianfirewall) - SSL installation and configuration - Wordpress troubleshooting - CentOS VPS administration - Domain Migration - IPtables Administration SYSTEM ADMIN SERVICES (MICROSOFT) - MS. SharePoint 2007, 2010 - MS. Exchange 2007, 2010 - SBS 2003 Migration Windows 2008 R2 - MS SQL Administration - ISA 2004, 2006 and TMG - MICROSOFT PROJECTS -Deploy and Configure SBS 2003 -Deploy and configure SBS 2008 -Migrate SBS 2003 to SBS 2008 -Deploy and configure Active directory 2000, 2003 and 2008 -Migrate Active directory 2000 to 2003 and 2003 to 2008 -Deploy, Design and configure Exchange 2000, 2003, 2007 and 2010 -Migrate 2003 to 2003, 2003 to 2007, 2003 to 2010 and 2007 to 2010 (complete Migration) -Deploy, Design and configure SharePoint 2007 and 2010 - Migrate SharePoint 2007 to 2010 -Deploy, Design and configure ISA 2000, 2004, 2006 and TMG 2010 -Migrate ISA 2006 to TMG 2010 -Deploy and configure SQL 2000, 2005 and 2008 (Administration) -Deploy and configure WSUS server -Deploy and configure IISA 6 and IIS 7 -Deploy and configure Microsoft SCCM 2012 (on process) -Deploy and configure forefront Security antivirus 2010 -Deploy and configure LYCN 2010
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    Kubernetes
    Virtualization
    Network Administration
    Windows Administration
    VMware Administration
    Azure DevOps
    Microsoft Azure
    Amazon Web Services
  • $55 hourly

    • 4.9/5
    • (10 jobs)
    I am an IT professional with focus on quality, service management, ITIL best practices, business processes, people, management, continuous improvement and project management areas. One of my mains skills is communication and social skills. I do well in both leading a team and following a team leader. I enjoy both individual work and team work. The most of my career is based on quality assurance, project management, troubbleshooting, requirement analysis and service management.
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    HubSpot
    IT Service Management
    Test Design
    Test Management
    Bug Tracking & Reports
    Communication Skills
    Testing
    Software QA
    SQL
    Test Execution
  • $13 hourly

    • 4.5/5
    • (5 jobs)
    I loved my stint in the BPO industry. It significantly contributed to my personal and professional growth. Now I am transitioning my services to full Tech VA. I'd love to help digital entrepreneurs and coaches focus their time and energy on high-level, high-impact work by taking care of the back-end. Are you someone who would love to delegate the "tech stuff" and some other administrative tasks so you could also free up your time and/or eliminate the stress of figuring things so you can instead use your time and energy on getting more clients, fostering connections, and taking care of yourself or your family in between? I'd love to help! Send me a message and I'll be right with you.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Mailchimp
    ActiveCampaign
    Canva
    Content Writing
    Instagram
    Social Media Management
    Customer Service
    Facebook
    Technical Support
    Amazon S3
    MINDBODY
  • $99 hourly

    • 5.0/5
    • (65 jobs)
    ⏰ 10,000 hours worked across over 50 happy customers on Upwork. Atlassian Credentials: 🎖Certified in Jira Administration for Cloud (ACP-120) 🎖Certified in Managing Jira Projects for Cloud (ACP-MJCP) 🎖Certified in Managing Jira Projects for Data Center 🎖Certified in Agile Development with Jira Software (ACP-JSW) 🎖Certified Confluence Administrator (ACP-CA) 🎖Skills Badge: Extended Project Administration in Jira Data Center 🎖Pro Skills Badge: Jira Reporting and Dashboards (APB-JRAD) 🎖Skills Badge: Customizing Jira Workflows (APB-JRAD) 🎖Pro Skills Badge: Confluence Space Administration (APB-CSA) 🎖Skills Badge: Confluence Content Management (ASB-CCM) Product Management Credentials: ✅ PMC Level 1 Certified I can help you by ⭐ Assessing business requirements/needs and translating them into Atlassian tools with various applications ⭐ Initially setting up Atlassian tools (Jira, Jira Service Management, Confluence, Bitbucket, Bamboo, Jira Align, etc) ⭐ Supporting those tools on an ongoing basis. Maintenance, further configurations and customizations, and reporting are all areas of expertise ⭐ Training on all things related to Atlassian. Once the initial setup is complete, if your team would like a handover, I am happy to train the team on Jira basics then give some others training on administration. ⭐ Cleaning up your Jira instance. When instances are setup by people without experience or if your team has too many admins, things can spiral out of control and cause more harm than good. I help to clean the mess up and provide some ⭐ Safely and securely allowing external users to access your Jira instance. If you would like customers or 3rd part agents to access your system, there is a safe and secure way to permission the entire instance so that they do not see sensitive information. Examples of unwanted information could include other user's names (GDPR requirement) or internal projects/Spaces. ⭐ Migration from Server to Cloud or Data Center ⭐ Vetting, validating, installing and configuring Atlassian Marketplace apps ⭐ Integrating Jira with external tools such as Aha! Roadmaps, Monday.com, and GitHub Keywords: Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas, Scrum, Kanban, Agile, Requirements Gathering, SAFe, Scaled Agile, Optimize Jira, OpsGenie
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Automation
    Agile Software Development
    Kanban Board
    Product Management
    Kanban Methodology
    System Configuration
    Scaled Agile Framework
    Atlassian Confluence
    Business Analysis
    Agile Project Management
    Jira
    Scrum
  • $25 hourly

    • 4.6/5
    • (247 jobs)
    Hi, I'm Yasir and I am a freelancer with more than 8-years’ experience. I like very much working as a freelancer and every day I learn new things. My educational background is related to Information Technology (master’s in information technology). This further enhances my abilities to be able to carry out the work that I intend. My specific technical skills as listed below are coupled with my hard work and dedication which I aim to provide to clients on Upwork. I am open to working on projects that are related to *Personal Assistance / Virtual Assistance / Executive Assistance services *Technical Support *Project management *Graphic Design using Adobe Photoshop *Web and E-Commerce Development *Google Certified for Google Workspace *Server Administration *Email Delivery. Email Migration. Webmail, Google Workspace, Office 365, and Zoho. *Shopify WordPress, Joomla, Woo-Commerce expert. *Marketing Automation. * Hubspot, Salesforce and CRM Administration. Please feel free to contact me and I will respond shortly. Thank you for visiting my profile! Best Regards, Yasir
    vsuc_fltilesrefresh_TrophyIcon ITIL
    IT Support
    Network Administration
    Windows 10 Administration
    Customer Support Plugin
    Email Deliverability
    WordPress Development
    WordPress e-Commerce
    Data Migration
    Domain Migration
    Website Migration
    Remote IT Management
    Office 365
    Web Server
    Ansible
  • $30 hourly

    • 4.9/5
    • (61 jobs)
    I have 9 years of experience in Atlassian Jira software, Jira service management, and confluence Administration and Configuration. Expertise in installing, migration, and up-gradation of Jira and Confluence both windows and Linux Expertise in complex JIRA configurations including the configuration of Workflows, Advanced Workflows, Custom field configurations, Screen Schemes, Permission schemes, Automations and Notification schemes. I have very good exposure to Agile project implementation, Sprints, Epics, and user stories. Keywords : Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas,,Optimize Jira, OpsGenie
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    Microsoft Power BI
    Atlassian Bamboo
    Bitbucket
    Atlassian Confluence
    Jira
  • $20 hourly

    • 4.8/5
    • (31 jobs)
    A dynamic and self - motivated System and Network Administrator aspiring for a bright and challenging career in the field of System Administration and Networking Technology which would enable me to upgrade myself with emerging trends and technologies. More than 10 years experience in working with MSP's to provide remote technical support to end users. Responsible for completing On boarding tasks with new clients and deploy all the RMM tools that are required for remote management. Familiar with Office 365 configuration, creating mailboxes, resetting passwords, troubleshooting office 365 activation issues. Familiar with cloud RMM tools like Kaseya, Continuum & Labtech. Have handled patch management through Kaseya and Continuum in the past. Familiar with Helpdesk tools like Zendesk, JIRA, etc. Hands on experience on remote connectivity apps like LogMeIn, TeamViewer, screen connect, etc. Familiar with cloud backup tools like Intronis and Autotask workplace. Responsible for deploying backup agents and configure backup according to client infrastructure needs. Also, responsible for monitoring and troubleshooting failed backups. More than 10 years experience in providing phone based, chat & email support to international clients. Have been responsible for collaborating with third party vendors and end users to resolve issues related to application support and hardware warranty. Hands on Log me in central remote app, Podio project management app. Experienced in handling customer queries via Live chat app & Log me in rescue. Have experience in providing support on soft-phone provided by the clients. Hands on Kaseya cloud service apps, connect wise ticketing system. Worked on Remote apps like Log me in, VNC, Team-viewer, etc. Became an O desk Freelancer since September 2013. Worked with Lester Info services Pvt. Ltd. as a 'Remote Technical Support engineer' till 04/07/2013. Worked with General Mills, India as an ‘Onsite Support Engineer’ from 21/11/2011 to 31/1/2013. Technical Trainer/Exam Co-Coordinator, Jetking Infotrain Limited Learning Centre, Ghatkopar from1/4/2009– 20/11/2011
    vsuc_fltilesrefresh_TrophyIcon ITIL
    VPN
    Remoting
    Helpdesk
    Online Chat Support
    Microsoft Server
    Technical Support
    Phone Support
    Incident Management
    Network Equipment
    Computer Network
    System Configuration
    Windows 8 Administration
    Windows Administration
    Windows 10 Administration
    System Administration
  • $99 hourly

    • 4.7/5
    • (26 jobs)
    A Development and Quality Manager with a passion for software engineering, IT Service Management and DevOps, I have over 24 years’ experience designing and developing websites as well as over 15 years as an IT professional in the telecommunications and higher education industries. My roles have focused on software engineering of high-performance, robust and scalable enterprise applications. I deliver quality IT services to meet customer needs using effective systems, processes and increased automation. I have been a full-stack software engineer, in PHP, Java, Python and Perl. I have worked on finance, billing, reporting, analytics, telecommunications, mobile payments assignment handling, virtual learning environments among others. I am highly skilled in a range of operating systems, including Windows, Linux and BSD. I was a developer and forums administrator for Gentoo Linux for 12 years. As an ITIL Expert, I led the design and implementation of the Service Design and Transition process aligning to the ISO 20000 standard at Sheffield Hallam University (SHU). This included ensuring due diligence, smooth transition and effective risk management as well as legal and regulatory compliance. I was accountable for strategic oversight, including compliance with internal and external audits, ongoing process development and continual service improvement. I have experience of developing strategy, such as designing and developing SHU’s web governance framework. This ensures the web estate is managed to deliver organisational strategic aims and accountability, adheres to standards and is compliant against accessibility, data protection and security legislation. I am bilingual - my mum is from Spain - and I have taken my family to live in Costa Rica for a while before our daughter reaches school age. I intend to work as a digital nomad and so I’m currently looking for a position at an innovative company where I can utilise and develop my current skill set.
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    Google Analytics
    IT Service Management
    Google Ads
    Page Speed Optimization
    Automated Testing
    DevOps
    React
    Linux
    Google Tag Manager
    Java
    SQL
    PHP
    JavaScript
    Shopify
  • $69 hourly

    • 4.8/5
    • (43 jobs)
    My service is for you who: ✅ provides software as a service (SAAS), ✅ wants to tap into the ServiceNow market, and ✅ wants to build ServiceNow based applications within a predictable budget and due date. My approach to ServiceNow application development is based on the principles of Lean, Critical Chain Project Management and Agile. I created this approach after experiencing first-hand the frustration of working in projects that were over budget and way past due dates. As I have been working on the ServiceNow platform for the past 7 years, my approach is most suitable for ServiceNow projects. My goal is to materialize the following for you: Imagine on a Monday morning, while sipping your coffee you join an online meeting to see a demonstration of the application you wanted to build. Thirty minutes later you feel happy and there is a warm smile across your face. You are smiling because your application looks exactly the way you wanted. It got to that state without you having to chase anyone. Further, it was ready on the day it was supposed to be ready. You are done waiting, and now you can use it to grow your business. And it did not cost you any more than what you had already budgeted for. ⭐⭐⭐5-Star Approach⭐⭐⭐ I call my approach the '5-Star Approach' because it helps me provide 5-Star service to my clients. They have given me 5 Stars 12 times out of 17 ratings on Upwork. The average of all my ratings is 4.82. Additionally, 93% of my clients on Upwork recommend me and have continued to work with me for over 3 years. My 5-Star Approach is based on 3 key principles: 👉 Understand the scope of the application before setting the due date and budget - Though this seems natural and obvious, I have seen that generally the opposite is done. The due date and budget are fixed, followed by workshops to discuss requirements. 👉 Include testing and bug fixing in the project plan - Often added as an afterthought, these can take up to 40% of the total build time. Hence, it's crucial to plan for these at the start. 👉 Use strategic buffers to protect the critical tasks - Variations from the plan are a given. Hence, it is important to protect the critical tasks with buffer time along the critical path. ➡️➡️Next Steps➡️➡️ When you're ready to get in touch, just click the green Invite / Contact button to send an intro message. You won't be locked into anything — we'll chat about your project first before starting a project.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    CSS 3
    IT Service Management
    ServiceNow
    Process Architecture
    HTML5
    JavaScript
    Agile Software Development
    Wrike
    Google Maps API
    Digital Project Management
    Agile Project Management
    Asana
    Jira
  • $30 hourly

    • 4.6/5
    • (253 jobs)
    I'm proficient DevOps engineer with strong skills and experience in software architecture analysis and design, system administration, DBA. I have perfect Docker knowledge. Good with git. I work for about 15 years with Linux and its app tool stack - Apache/nginx, MySQL/MaridDB, PHP. Xen, XenServer and VMware virtualisation. I designed complex CI/CD pipelines with GitLab, Azure DevOps and Jenkins for JS/TS and ReactNative mobile app. It included automised QA and Firebase mobile app deployment steps. I have perfect bash and Python knowledge and skills and good C# ones. Also I professionally worked with Windows-based infrastructure (Windows Server 2003-2022, Hyper-V, AD, GP, Exchange 2003-2019 and Exchange Online). I'm familiar with ITIL and I implemented IncM, ChgM and CfgM in many companies. I've perfect experience with enterprise-level servers (HP, Dell servers).
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Server
    Linux System Administration
    Microsoft SQL Server Administration
    Windows Administration
    SQL
    Transact-SQL
    C#
    IT Service Management
    Microsoft SharePoint Administration
    Database
  • $15 hourly

    • 4.9/5
    • (9 jobs)
    GRCS professional with 10+ years of experience in large business process & risk transformation involving digital, IT, Process & controls compliance. She has been directly involved in planning, performing, and playing a significant role in the team in the Firm's large audits with special concentration in the areas of internal control, risk mitigation, compliance, and business process in High-tech and service industries Global experience:-South Africa, Estonia, Germany, Saudi Arabia, Nigeria, India
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Six Sigma
    Accounting Basics
    Internal Auditing
    Finance & Accounting
    Contract Management
    Management Skills
    Finance
    Government Reporting Compliance
    Business
    Process Infographics
    Contract Law
    Financial Report
    Financial Audit
    Internal Control
  • $60 hourly

    • 5.0/5
    • (24 jobs)
    🚀 Accomplished Project Manager, Atlassian Expert and Agile Leader with a proven track record of over seven years. I bring a wealth of experience in product development, product operations and agile delivery processes. I aim to transform ideas into innovative, user-centric solutions that drive business success. A commitment to excellence has marked my journey in product management, an unwavering dedication to Agile methodologies, and a deep understanding of customer needs. I thrive in dynamic environments, where I orchestrate cross-functional teams to deliver results that matter. Here's what sets me apart: 🌟 Top 1% Expert-Vetted Professional: I'm proud to represent the top 1% of professionals on this platform, a testament to my expertise, experience, and commitment to excellence. 🔍 Strategic Vision: I possess a knack for seeing the big picture while managing the finer details. My strategic thinking enables me to define product roadmaps that align with business goals and resonate with users. 🔄 Agile Expertise: As a Certified Scrum Master and Atlassian Expert, I'm not just Agile-aware but Agile-driven. I champion Agile principles, ensuring teams follow lean and effective processes for maximum efficiency. 📈 Product Marketing Savvy: My experience extends beyond product development; I've executed successful product marketing strategies. I understand how to position products for growth and market penetration, making me a catalyst for any company's expansion. 📊 Data-Driven Decision-Making: I rely on data insights to guide product strategies. Through comprehensive analysis, I ensure that every feature or enhancement serves a purpose and contributes to the product's success. 🙌 User-Centric Approach: Understanding users' pain points, desires, and behaviors is at the heart of my product management philosophy. I employ user research and feedback loops to create solutions that users love. 🗣️ Effective Communication: My strong interpersonal skills enable me to bridge the gap between technical and non-technical stakeholders. I excel in conveying complex ideas in a clear, concise manner. 🤝 Cross-functional leadership: I've successfully led diverse teams, fostering collaboration between design, development, marketing, and other functions. This synergy is essential for achieving cohesive product experiences. 🔄 Iterative Optimization: I believe that product development is an ongoing journey. I'm adept at post-launch analysis and iteration, ensuring products remain competitive and adaptable to changing market dynamics. I'm not just a custodian of products; I'm a catalyst for innovation. I'm here to shape your product ideas into impactful, market-ready solutions. If you're ready to embark on a journey of product excellence, let's connect and explore how I can help drive your vision forward.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Cross Functional Team Leadership
    Software Development
    Dev & IT Project Management
    Project Delivery
    Project Management Support
    Project Planning
    Project Management Office
    Process Improvement
    Product Management
    Scrum
    Digital Project Management
    Jira
    Agile Project Management
    Project Timelines
  • $75 hourly

    • 4.7/5
    • (41 jobs)
    ⭐ **Top 1% Upwork Freelancer | Accomplished Program & Project Manager | Digital Transformation Specialist | IT Enablement Expert** 🏆 As an Expert Vetted Freelancer on UpWork, I belong to the elite top 1%, demonstrating an unwavering commitment to quality, efficiency, and client satisfaction. 💼 I've clocked over 6000+ hours of successful client engagements. This adventure has left my clients with ⭐⭐⭐⭐⭐ experience and a bunch of fun stories! 🚀 With 25+ years of experience under my belt, I've navigated complex IT projects and digital transformations across a myriad of sectors. I've championed efficiency, transparency, and collaboration, all while enjoying the ride. My expertise lies in conceptualizing, planning, coordinating, and managing projects, leading the transformation from vision to realization. 🎯 I am adept at integrating diverse business, functional, and technical teams into one cohesive powerhouse, delivering projects that exceed expectations and provide lasting value. 🔑 Consider me a "game-changer" for your project team. I excel at tackling obstacles head-on, perfecting procedures, and swiftly resolving issues. I have a knack for creating effective workflows to overcome roadblocks and boost quality and efficiency. As a natural problem solver, I derive immense satisfaction from bringing order out of chaos and steering your project towards successful completion. Professional Certifications: ✔️ PMP - Project Management Professional ✔️ PMI-ACP - Agile Certified Practitioner ✔️ CISA - Certified Information Security Auditor ✔️ ITIL Managing Professional and Specialist Global Work Experience: 🌐 I bring to the table an extensive portfolio of global work experiences, having collaborated with clients from the USA, UK, Canada, Australia, New Zealand, and several countries in Europe, the Middle East, and Asia. This diverse exposure has equipped me with a unique perspective and a deep understanding of different cultural nuances, business environments, and market dynamics. Technical Proficiencies: 🔧 Project & Task Management Tools: Microsoft Project, Atlassian Jira & Confluence, Trello, Monday, Asana, ClickUp, Wrike, Notion. 📣 Communication & Collaboration Tools: Microsoft Teams, Google Meet, Zoom, Slack, Discord. 📈 Visualisation and Conceptualisation Tools: Microsoft Visio, Miro Boards, xMind, Lucid Charts, Figma, Draw.io, MindMaster. 🔀 Integration and Automation Tools: Zapier, Make, Power Automate, Monday Recipes and Integrations, Jira Workflows and Automation, ClickUp Automation, Asana Automation. 💡 Office Productivity Tools: Microsoft Office, Google Workspace, Atlassian Confluence, Microsoft Azure, DropBox, OneDrive, DocuSign, Zoho. I am excited to bring order to your project chaos and steer your vision to its successful realization. Let's connect today to discuss how we can transform your projects into success stories. Availability: I am available for both short-term and long-term projects. Let's discuss your needs and chart the best path forward. Languages: English (Native/Bilingual). 📚Education: Master Degree with specialisation in Management Information Systems. ⚙️ Specialties: Digital Transformation, IT Enablement, Project Management, Team Integration, Workflow Optimization, Problem Solving. 🔄 Key Traits: Proactive, Detail-oriented, Adaptable, Collaborative, Solution-focused. 🤝 With a commitment to excellence and a passion for delivering value 🤝
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Cross Functional Team Leadership
    Relationship Management
    Digital Project Management
    Technical Project Management
    Dev & IT Project Management
    Project Management
    Agile Software Development
    Project Management Software
    IT Project Management
    Portfolio Management
    Program Management
    Project Risk Management
    Project Management Office
    Project Management Professional
    Agile Project Management
  • $20 hourly

    • 5.0/5
    • (6 jobs)
    I have been in the BPO industry (Concentrix, Convergys, Teletech, Stream Global Services) for eleven years and the experience has built a culture of customer satisfaction as my foundation. It has come to my understanding that each and every customer has two types of need when connecting to us: • First is practical need, which is a resolution to their concern. That is a basic need that every customer has, and any company has tailor-fitted steps to address that. • Second is personal need. Our customers are people too, just like you and me. We have to approach them as humans who have emotions that also need to be addressed. With these two in mind, customer satisfaction is not be limited to answering questions and solving their technical concerns but also connecting to customers by making them know and feel that we truly care and know what it is they are trying to achieve. Having said that, this is where I’d like to focus and showcase the key competencies that I find suitable for any possible role that would perfectly benefit your business. • Process Control • Data Management, Monitoring and Analysis, Process Improvement, Implementation and Sustainability • Thought Leadership, Calculated Decision Making, Informed-Opinion Leadership • People Development, Performance Management, Skills and Potential Recognition, Acknowledgement, Training, and Utilization I am extremely skilled in raising teams from the ground up and passionate about Personal and People Development. I was an Operations Manager, focusing on Data Analysis and Enablement. Formerly a Senior Team Leader with eight years’ experience in the BPO industry across multiple lines of business, including Technical, Sales, Customer Service, and Billing for HP, Microsoft, and Dell. If given the opportunity, I am available anytime to discuss my qualifications.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Customer Support
    Content Writing
    Customer Service
    Content Marketing
    Customer Experience
    Management Skills
    Customer Retention
    Content Moderation
    Content Creation
    Call Center Management
  • $35 hourly

    • 4.2/5
    • (16 jobs)
    A motivated professional with proven expertise in: -DevOps -Data Engineering -Cybersecurity In addition to being a self-starter, I also excel in a team setting and have successfully completed projects with big industry players from fortune 500 companies. 1) DevOps: -CI/CD Pipelines -Configuration Management -Micro Services Deployment -Infrastructure as Code -Cloud Assessment -Cost Optimization -Cloud Migration -Multi Cloud Solution -Designing and Deployment 1a) Cloud Native Application Services: -Application Assessment -Integration Services -Cloud Native Application Development -Application Modernization -Bespoke Application Development -Mobile App Development 1b) Cloud Services: -Openstack Services -VMware Services -AWS (Amazon Web Services) -Alibaba Cloud Services -Microsoft Azure Services -Huawei Cloud Services -Office365 2) 24/7 Managed Services: -Network Support Services -Managed NOC Services -Cloud Managed Services -End User Managed Services -Outsourcing Services -Datacenter Managed Services 3) Data Sciences -Data Management -Data Integrations (ETL) -Data Tuning & Optimizations -BI (Business Intelligence) -Big Data Engineering -IoT -Data Analytics -ML & AI Services 4) Cyber Security: -Digital Security Assessment -Managed SOC -Cyber Security Consultancy -Cyber Security Trainings 5) Web Development: -Front End Development -Backend Development -UI/UX -Database Design
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Microsoft Power BI
    Google Cloud Platform
    Data Analysis
    Network Administration
    Virtualization
    Automation
    DevOps
    Service Cloud Administration
    Help Desk Technology International ServicePRO
    Microsoft Dynamics CRM
    System Administration
    Microsoft SQL Server
    Mobile App Development
    Amazon Web Services
  • $80 hourly

    • 5.0/5
    • (58 jobs)
    JIRA & AGILE CONSULTING I've been involved with over 900 project teams in Jira during my 8+ years as an Administrator. These projects came from all business functions, and there were a few that I helped grow into 500-1,000 person initiatives. While working with 3M, the user presence went from 2,000 users to over 14,000. I was able to scale our operations along with this exponential growth and received several customer services accolades even though the size of our team stayed the same. I have an extensive background in agile, process improvement, and lean six sigma. After running many successful installations, upgrades, integrations with other systems, and optimization projects within this space - I take pride in delivering a quality experience & empowering end-users. PROJECT MANAGEMENT I have led more than a dozen projects over the past few years within the software development space. Leveraging my PMP, Agile Scrum Master, & Product Owner certifications - these have largely been a success. I enjoy being able to work with teams around the globe and have been able run projects in a wide variety of businesses: Medical, Sales, Automotive, Aerospace, Personal Safety, & End-user training.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Amazon S3
    AWS CloudFormation
    Atlassian Crowd
    GitHub
    Business IT Alignment
    Microsoft Azure
    Agile Software Development
    Atlassian Bamboo
    Management Information System
    Business Analysis
    Atlassian Confluence
  • $100 hourly

    • 5.0/5
    • (88 jobs)
    For 15+ years, I've been the secret weapon behind successful projects delivery, streamlined processes and boosted profits for businesses like yours. As a passionate No-code Business Systems & Project Management expert, I turn complex challenges into tangible results. I dive deep with clients to understand their unique workflows and challenges, then design optimal solutions that eliminate inefficiencies and boost productivity. Highlights: - Increased Efficiency by 65%: Restructured workflows and implemented optimized tools for a marketing agency, resulting in a 65% improvement in operational efficiency and saving their team over 10 hours per week. - Unleashed a 50% Time-Saving Surge: Designed a custom ClickUp setup with over 168,000 automations for a startup, freeing up 50% of their team's time for high-impact initiatives. - Process Improvement Champion: I have a proven track record of analysing business processes, identifying bottlenecks, and implementing solutions that streamline operations and drive efficiency gains. My Toolkit: - Business Process Analysis & Improvement - Workflow Optimization & Automation (Make.com (Integromat), Zapier) - CRM Selection & Implementation for Optimized Customer Management - Project Management Software Implementation & Customization (ClickUp, Monday.com, Asana) - Document Automation using PandaDoc. Document Management using Confluence - Time Management using Clockify and HubStaff. - Training & Development (Hands-on and tailored) Certifications & Partnerships: - ClickUp Services Partner, Asana Services Partner, Monday.com Certified - PandaDoc Partner - ITIL Foundation Certificate Ready to unlock your business's full potential? Let's chat and explore how I can streamline your operations and empower your team to achieve new levels of efficiency.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    HubSpot
    Process Improvement
    Information Technology Operations
    Lucidchart
    Marketing Operations & Workflow
    Business Process Management
    Atlassian Confluence
    Management Consulting
    Automation
    System Automation
    SaaS
    Asana
    Trello
  • $60 hourly

    • 5.0/5
    • (83 jobs)
    I am a Certified Compliance and Ethics Professional - International (provided by SCCE). I have an Advanced Diploma in Accounting and Business (provided by ACCA). I am ACCA certified. I have 13 years of experience in Compliance, Internal Audit, and Risk Management in Fortune 500 companies in diverse industries (Information Technology, Financial Services, Pharmaceuticals, FMCG, Telecom, and others). I am an experienced professional with a proven track record of delivering profitability, sustainable business growth, operational optimization, and driving innovation. My areas of focus: 1. FCPA, UKBA Compliance. 2. AML/CTF. 3. KYC (Due Diligence). 4. Information Security (ISO 27001, SOC2, NIST). 5. Data Privacy (GDPR, HIPAA, CCPA, PECR, etc). 6. PCI:DSS Compliance. 7. Risk Management (ERM). 8. Internal Audit. 9. Contracts and Policies writing. 10. MSA and ADA compliance. Feel free to contact me whenever it will be convenient for you. Looking forward to hearing from you and hope for our productive cooperation. Regards,
    vsuc_fltilesrefresh_TrophyIcon ITIL
    ISO 27001
    Information Security Audit
    ISO 9001
    PCI
    Policy Writing
    GDPR
    Anti-Money Laundering
    IT Compliance Audit
    Due Diligence
    Internal Control
  • $75 hourly

    • 5.0/5
    • (7 jobs)
    Accomplished technology executive with over 10 years of leadership in digital transformation and strategic IT management. Expert in aligning technology with business goals, leading agile teams, and driving product innovation. Proven success in enhancing operational efficiency and competitive positioning through strategic initiatives. I've navigated diverse sectors including Healthcare, FoodTech, eCommerce, SaaS, Banking, Web3, Logistics, and Government. Ready to leverage technical expertise and visionary leadership to foster organizational growth and technological excellence. My versatility is evident as I've guided startups of 5-15 members and steered enterprise giants like banks and agricultural holdings. Tools&Work: - Methodologies: Scrum, Kanban, Waterfall, SAFe, ITIL. - Management Tools: JIRA, YouTrack, Trello, ClickUp, Smartsheet, Monday, Asana. - Communication: Slack, Telegram, Skype, Google Suite - Documentation: Confluence, Google Suite, Miro, Airtable. - Visualization: Draw.io, Lucidchart, UML (plantuml). - Design: Figma, Zeplin, NinjaMock. - Data: Tableau BI, Funnel.io, BigQuery, - Marketing: Facebook Ads, Google Ads, NextDoor, Rakuten, Agility, StackAdapt, Ahrefs, Similarweb, SemRush, Hubspot, Klavio, - Automation and NoCode: Zapier, Framer.
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Product Management
    Management Development
    Project Engineering
    Product Marketing
    Requirement Management
    Project Risk Management
    Kanban Methodology
    User Experience Strategy
    Marketing Strategy
    Management Consulting
    Scrum
    Change Management
    Tech & IT
    IT Consultation
    Business Analysis
  • $40 hourly

    • 5.0/5
    • (5 jobs)
    I have more than 8 years of work experience, and 5 years of which working as a Product & Project Manager for technology companies. My roles as a Product & Project Manager allowed me to work closely with technical teams of diverse backgrounds. I'm responsible for coordinating the full product development lifecycle, including strategic planning, requirements analysis, UI/UX design review, QA testing, and product launches. I was also responsible for recruiting and have formed 3 functioning tech teams. Here is how I can help you: ✔ Product management ✔ Project management ✔ User story creation ✔ UI/UX design - Wireframing with Figma ✔ QA testing ✔ Technical recruitment and onboarding ✔ Market research ✔ Documentation Agile methodologies I'm an expert of: ✔ Scrum ✔ Kanban ✔ Scrumban Tools I'm familiar with: ✔ Jira ✔ ClickUp ✔ Trello ✔ Asana ✔ Notion ✔ Monday.com ✔ Github projects Having successfully launched three products from scratch in different industries, and managed many projects end to end, I know that understanding the market, effectively working with stakeholders, such as management, designers, and developers, and having a high-functioning team are the keys to success. If you think that I am a good fit for your project, let's have a call!
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Product Design
    Scrum
    Notion
    ClickUp
    Figma
    Jira
    Trello
    Wireframe
    Agile Project Management
    User Stories
    Product Management
    Project Management
    Kanban Board
    Market Research
  • $60 hourly

    • 5.0/5
    • (35 jobs)
    I have 20+ years working in the Engineering, Financial, and IT sectors. In that time I have fulfilled roles in Design, Project Management, and Operations Management. I am currently focusing on helping businesses define and realize their strategic objectives - this includes process review/design, app development, content articles, proposals, financial projections, pitch decks, etc. I have experience and expertise in the following: - start-up documents (business case, financials, pitch deck) - designing and implementing new business processes, including setting up Notion workspaces - rapid development of mobile apps for business/operations functions (using Appsheet) - auditing existing processes and recommending changes - managing projects (from small to complex) - preparing reports (Technical documents, Business Cases/Proposals, Financial documents) - interpreting complex data sets from multiple disparate sources and presenting information to users (both technical and non-technical) through visualizations and reports. Some of my skills: - Technical writing - Blog article writing - Mobile App development using AppSheet platform - Financial plans/projections - Data analysis/architecture/processing (SQL, Excel, Google Sheets) - Data presentation (Powerpoint, PowerBI, Google Data Studio) - Project Management (PMBOK, Prince2, Scrum) Qualifications: - BEng (Hons) - MSC - MBA
    vsuc_fltilesrefresh_TrophyIcon ITIL
    Coda
    Content Writing
    Looker Studio
    Notion
    AppSheet
    Microsoft Excel PowerPivot
    Google Sheets
    Data Visualization
    Technical Writing
    Microsoft Excel
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