Hire the best Online Community Managers

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Clients rate Online Community Managers
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based on 4,382 client reviews
  • $25 hourly
    Experienced but not your ordinary freelancer. โœจ I pride myself in quick turn around times, great communication and stunning results. With 5+ years of professional experience in multiple industries I am dedicated to any task at hand. No project is too small, I approach each opportunity with fresh eyes, a wealth of energy and in depth research. I love connecting with people and helping businesses thrive... so let's work together! โœจ Services: - Social Media and Community Management - Canva Design and templates - Short Form and Caption Writing - Reel Creation / Editing Have something else in mind? Let's chat!
    Featured Skill Online Community Management
    Recruiting
    Customer Engagement
    Social Media Content Creation
    Community Management
    Social Media Management
    Community Engagement
    Content Creation
    Social Media Marketing
    Canva
  • $45 hourly
    ๐ŸŒ Bilingual Project Leader & International Business Developer | 8+ Years Driving Cross-Cultural Success Iโ€™m a results-oriented professional with 8+ years of leadership experience spanning China and Southeast Asia, specializing in: โœ… International Project Management (Conferences, Cultural Exchanges, Design Events) โœ… Multilingual Marketing & Business Development (800K USD Sales Achieved) โœ… High-Stakes Interpretation (Architecture, Education, Government Workshops) My Value to Your Business: ๐Ÿš€ Global Project Execution: Successfully planned and operated large-scale international events (e.g., Beijing International Design Week attended by 10K+ participants). ๐Ÿ’ผ Revenue Growth: Led marketing teams to secure $800K annual sales through strategic partnerships and channel expansion. ๐ŸŒ Cultural Bridge: Fluent in English and Chinese, with a deep understanding of Asian and Western business practices. Recent Achievements: Directed a China-Malaysia education exchange program, increasing partner institutions by 40% in 12 months. Translated and interpreted for 50+ high-level workshops, ensuring seamless communication between multinational stakeholders. Letโ€™s Connect to discuss how I can help you expand in Asian markets or manage your next global project!
    Featured Skill Online Community Management
    Internet Marketing
    Mandarin Dialect
    Administrative Support
    Customer Service
    Business Development
    Community Management
    Content Creation
    Market Analysis
    WeChat
    Customer Support
    Marketing Strategy
    Social Media Marketing
  • $35 hourly
    ๐Ÿš€ I managed, led, and moderated an AI Discord community from 1k to 1.7M+ members. ๐Ÿง‘โ€๐Ÿ’ปManaged E-commerce, AI, Coaching, Education, Web3, business, entrepreneurial, and Gaming servers. Small, Medium, and Enterprise level communities. โœ… Led a team of 20+ discord moderators & discord community managers. ๐Ÿ’ฏ Optimized community performance & member satisfaction. ๐Ÿ˜Š Made a lot of genuine connections and engagements with people that made people stay! ๐ŸŒWorked with many influencers for influencer marketing โญBuilt a moderation system that works for you all around the clock on your discord. Save hundreds of man hours. Let's chat! ๐Ÿ˜„ Discord Community Manager Expert So, you want to create a vibrant community on Discord? And you have been listening to โ€œcheap community managersโ€ say To make a vibrant community, all you need to do isโ€ฆ โ†’ Use a copied and pasted template server โ†’ Use non-converting onboarding processes. โ†’ Add random bots that lack real engagement And whatever you do - Setting up unsuccessful Look, I'm going to be honest with you here. If you do this, โ†’ You will have an unengaging community and probably easily hackable server. And I'm going to guess that 1/2 of you are reading this. You're already in that camp โ†’, and that's why you're here. BUT Discord is a tool that if used correctly Can create a warm, welcoming community and money! ONLY If you put in the effort required and Implement a system that works (my system) And how do I know this? Two reasons 1) I do it myself I managed the 2nd or 3rd largest discord server in the world. Part of the contribution allowed for the company to sell and have an exit. And one of the top discord community managers in the space. 2) I managed multiple discord servers with both a big and small team for corporate/startups companies So now you're probably wondering.. What the heck do I do now? Just DM me โ€œDiscord Danโ€ and let's chat. And see if the program might or might not be a good fit for you :) There is no such easy way out with cheap labor.
    Featured Skill Online Community Management
    Community Outreach
    Community Development
    Community Relations
    Community Strategy
    Community Goals & KPIs
    Community Moderation
    Community Management
    Management Skills
    Community Guidelines
    Community Engagement
    Discord
    Social Media Management
    Customer Support
    Social Media Content
    Customer Satisfaction
  • $18 hourly
    Results-driven Manager with a proven track record in customer support, marketing, and community management. Adept at delivering exceptional customer experiences while contributing to brand growth and engagement strategies. Strong communication and collaboration skills with a passion for building lasting connections. Key Skills: Customer Support Excellence Marketing Collaboration Community Management Product Knowledge Feedback Loop Implementation Clear Communication Cross-Functional Collaboration Metrics and Reporting
    Featured Skill Online Community Management
    Community Management
    Customer Service
    Writing
    Social Media Management
    Zendesk
    Chinese to English Translation
    Translation
  • $30 hourly
    Is your brand struggling to make an impact on social media? Letโ€™s fix that! Iโ€™m all about turning your social media into a space that people love. Whether you want to boost engagement, grow your followers, or actually drive sales (because letโ€™s be real, likes donโ€™t pay the bills), Iโ€™ve got you covered. Hereโ€™s what I bring to the table 1๏ธโƒฃ ๐—ฆ๐—ผ๐—ฐ๐—ถ๐—ฎ๐—น ๐— ๐—ฒ๐—ฑ๐—ถ๐—ฎ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜: Iโ€™ll handle the day-to-day tasks like creating posts, scheduling, responding to comments, and keeping your accounts active and engaging. 2๏ธโƒฃ ๐—”๐˜‚๐—ฑ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—š๐—ฟ๐—ผ๐˜„๐˜๐—ต & ๐—–๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐˜๐˜† ๐—•๐˜‚๐—ถ๐—น๐—ฑ๐—ถ๐—ป๐—ด: Growing your followers is great, but turning them into a loyal, engaged community is even better. 3๏ธโƒฃ ๐—–๐—ฟ๐—ฒ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—–๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐—–๐—ฟ๐—ฒ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Whether itโ€™s posts, reels, or stories, Iโ€™ll craft content that fits your brandโ€™s vibe and gets your audience talking. 4๏ธโƒฃ ๐—œ๐—ป๐—ณ๐—น๐˜‚๐—ฒ๐—ป๐—ฐ๐—ฒ๐—ฟ ๐—–๐—ผ๐—น๐—น๐—ฎ๐—ฏ๐—ผ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€: If youโ€™re looking to partner with influencers, Iโ€™ll help you find the right ones, manage outreach, and oversee campaigns that deliver real value. 5๏ธโƒฃ ๐——๐—ฎ๐˜๐—ฎ-๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ๐—ป ๐—ฅ๐—ฒ๐—ฝ๐—ผ๐—ฟ๐˜๐—ถ๐—ป๐—ด: Iโ€™ll track your performance with detailed reporting, regular updates, and weekly check-ins so we can measure progress together. These sessions are designed to refine strategies and ensure weโ€™re always moving toward better results. Why trust me? Iโ€™ve done this for myself. Three years ago, I started from scratch with zero followers. Today, my beauty brand has grown to over 290K followers, and my meme page has hit 120K+ followers. I know the strategies and consistency it takes to build a successful social media presence from the ground up. When we work together, you get more than a manager, you get a partner whoโ€™s passionate about helping your brand succeed. Iโ€™ll bring creative ideas, personalized strategies, and a commitment to making your vision a reality. Letโ€™s connect and make your vision a reality. Send me a message to schedule a call ๐Ÿ“ž. Iโ€™d love to discuss how we can collaborate to grow your brand! โ˜๏ธ Index Pointing Up Emoji โœŒ๏ธ Victory Hand Emoji ๐ŸคŸ
    Featured Skill Online Community Management
    Social Media Strategy
    Influencer Research
    Influencer Outreach
    Web Design
    Project Management
    WordPress
    Social Media Optimization
    Social Media Management
    Canva
    Social Media Marketing
    Community Management
    WordPress Development
    Influencer Marketing
    Content Strategy
    SEO Writing
  • $20 hourly
    I'm a licensed Physiotherapist & Occupational Therapist who found a second passion in Digital Marketing and E-commerce. With nearly 5 years of remote work experience, I combine creativity and structure to help brands grow their online presence especially those in the health and wellness space. Currently working as a Digital Marketing Manager, I specialize in Meta Ads, content creation for social media, e-commerce and funnel strategies for online education. I also provide virtual assistance services, community management, and content writing for brands across different platforms. With a strong background in healthcare, I also write content related to physiotherapy and occupational therapy especially in musculoskeletal, neurological, oncological, geriatric, and ICU care. +Common tools I use in my daily work journey: โœ“ Google Calendar, Gmail, Excel, Word, Docs, Sheets, Dropbox, Upwork Tracking โœ“ Google Meet, Skype, Zoom, Slack, Discord โœ“ Canva, Capcut, Final Cut Pro โœ“ Etsy, Shopify, WordPress, Wix โœ“ Hootsuite, Later, Zapier, Constant Contact, Mailchimp, Flodesk, Klaviyo โœ“ Meta Ads, Google, Facebook, Instagram, YouTube, Twitter and TikTok Feel free to send me a message, I'd love to support your next project or collaboration!
    Featured Skill Online Community Management
    Blog Writing
    Shopify Dropshipping
    Optimize Etsy Site
    Digital Marketing
    Content Creation
    Ecommerce SEO
    SEO Content
    Copywriting
    Shopify
    Etsy Listing
    Etsy
    Social Media Marketing
    Community Management
  • $40 hourly
    Are you feeling overwhelmed with managing your business' social media profiles? Or perhaps you're new to the digital world and are looking to integrate social media into your business? How about some support with your copywriting projects? Whatever your level of need, here's how I can help: SOCIAL STRATEGIZING, OPTIMIZING, & PLANNING โ€ข Audit current social media efforts and offer strategic recommendations. โ€ข Create a social media marketing plan specific to your business needs. โ€ข Optimize current social media profiles and efforts. SOCIAL GRAPHICS, POSTS, & CONTENT โ€ข Create brand-specific content including copy/captions. โ€ข Create basic social media graphics. โ€ข Curate brand-specific photos and influencer content. SOCIAL POSTING, SCHEDULING, & MANAGEMENT โ€ข Optimally schedule and post social media posts on most major platforms. COMMUNITY ENGAGEMENT, CUSTOMER SERVICE, & INFLUENCER EFFORTS โ€ข Reactively engage with your audience through likes, comments, replies, etc. โ€ข Proactively engage via social profiles to extend reach and increase brand awareness. โ€ข Respond to customer inquiries/reviews by email, chat, social media, and review platforms. โ€ข Reach out to and establish relationships with relevant brands and influencers. My social media experience began in 2010, when I started building my own nail business. Between servicing clients at my home-based studio, I also collaborated with industry leaders through brand ambassador, educational, and social media management roles. While nail art was my first love, I developed a passion for my work within social media marketing. Later on, in 2015, I was recruited as a Social Media Manager for John Casablancas Institute Canada, a role that solidified my love for all things beauty and social. Concurrently, I went on to complete my diploma in Marketing Management & Communications at BCIT (Vancouver, BC). While nails, beauty, and fashion are my areas of expertise, I hold experience in many other industries: food & beverage, hospitality, healthcare, optical, education, health and wellness, personal coaching & development, real estate, and more. In recent years, I helped develop and managed a team of social media customer service agents with Canada's largest online optical retailer: clearly.ca. I concluded this role in 2018 to focus on my own freelancing business and remote lifestyle, which brings me to where I am today. Kudos to you for reading up to this point. Perhaps this is your sign to get in touch? Whether you have an available role, project, or in need of a consultation, I'd love to hear from you! - Denise E
    Featured Skill Online Community Management
    Customer Retention Strategy
    Customer Service
    Customer Retention
    Cross Functional Team Leadership
    Customer Engagement
    Community Strategy
    Social Customer Service
    Social Media Strategy
    Copywriting
    Influencer Marketing
    Facebook
    Instagram
    Social Media Management
    Community Management
    Social Media Marketing
  • $27 hourly
    CEO/Owner of MB Virtual Solutions (mbvirtual.com) since 2011. (@mbvirtual1 on twitter) United States Marine Corps Veteran Top 5% on Upwork in social media marketing. Proven track record of setting up and maintaining Social Media accounts. I will grow your following no matter what your niche or target market may be. I have the experience and tools necessary to find your target demographic and deliver your brand message. Managing clients around the world. Schedule social media posts for any time zone throughout the world. Extensive experience with Facebook, Twitter, Linkedin, Instagram and Pinterest. I understand the differences of each network and will explain if the network is a fit for your company. I provide Social Media Network platform creation and maintenance. I can take over an existing account or start an account from the beginning. I will provide suggestions and implementation of strategies for social media campaigns and day-to-day activities. I am reliable, efficient, innovative and professional. I am open to an interview prior to hire to see if we are a good fit for each other.
    Featured Skill Online Community Management
    Marketing Strategy
    Twitter/X Marketing
    Content Strategy
    Social Media Content
    Content Writing
    Social Media Optimization
    Blog Writing
    Social Media Marketing
    Social Media Management
    Social Media Engagement
    Social Media Content Creation
    Community Management
    Social Media Account Setup
  • $20 hourly
    โ€œBuilding an online community is not an event, it is an ongoing process.โ€ Take your podcast to another level! Create an entire ecosystem around your brand. Sounds scary? No worries! Let me handle it for you. If youโ€™re looking for an absolute rockstar to bring life to your social media and engage your community, you're in the right place! I come equipped with Systems of Process (SOPs) and a seamless customer/member onboarding plan tailored and personalized for any community. I have done community management on platforms such as: Discord, Slack, Facebook groups, Circle.so, and Mighty Networks. About me: As an experienced community manager and social media specialist with over a decade of freelancing experience. I have a proven track record of managing and assisting with the growth of online communities across various platforms such as Facebook, Instagram, Reddit, TikTok, Twitter and Pinterest. My skillset includes content creation, community management, customer support, social media management, public relations, and website marketing. I am a true "People Person" , I enjoy creating connections with people as I have a strong intrapersonal skills which allows me excel! I am well-versed in various topics such as financial literacy, self-care, cryptocurrency, NFTs, and I contain a wealth of knowledge in a number of community building platforms such as Discord & Telegram. I am proficient in various software, including Discord, Photoshop, Canva, Microsoft Office, Logic Pro X, Garageband, Procreate, Fl Studio, WordPress, Wix, Final Cut Pro, DaVinchi Resolve, and Audacity. I am professional, who is highly communicative and committed to delivering top-quality work that helps businesses grow and move forward. I am dedicated to meeting deadlines and exceeding expectations. I aim to provide consistent well organized work and I am confident that I will continue to help my clients achieve their goals and reach their full potential.
    Featured Skill Online Community Management
    Customer Service
    Customer Satisfaction
    Communication Etiquette
    Online Chat Support
    Customer Engagement
    Community Engagement
    Social Media Management
    Content Moderation
    YouTube Marketing
    Community Moderation
    Customer Support
    Music & Sound Design
    Community Management
    Social Media Content
    Social Media Marketing
  • $30 hourly
    I have started young working and have handled different projects with different clients for years mainly in the Customer Service and Trust and Safety space. My area of expertise would be as follows: - Content Moderation - Content Review - Content Curation - Safety Investigations - Fraud Investigation - Quality Assurance - Discord Moderation - Community Moderation and Management - Social Media Moderation and Management - Customer Service and Technical Support - Chat Support, Ticket and Email Handling Please do send me a message if you have inquiries.
    Featured Skill Online Community Management
    Community Management
    Content Moderation
    Fraud Detection
    Community Moderation
    Content Audit
    Project Risk Management
    Community Guidelines
    Email Support
    Online Chat Support
    Forum Moderation
    Content Guidelines
    Customer Satisfaction
    Email Communication
  • $20 hourly
    ๐Ÿ† TOP RATED FREELANCER! " โญ๏ธ โญ๏ธโญ๏ธโญ๏ธโญ๏ธโ€” Providence C. has been an invaluable asset to the brand, Dโ€™ Rubix, and her role in managing our social media handles have grown our audience to a 110% growth index, generated more leads, and increased our brand engagement. I endorse and recommend her for social media management and marketing services with every iota of trust and confidence. "- Precious A.- Founder, D'Rubix Group. โญ Welcome to my profile! If you want to gain an edge over your competitors and achieve your business growth, I can help you do that by increasing your brand awareness. As your social media manager, I will implement a comprehensive brand awareness strategy that puts your business in front of your target audience, fostering a deeper connection and building trust, establishing you apart from your competitors. With over 6 years of experience managing professional and public figures' social media accounts across various niches, I have honed my skills and kept up with the latest trends in the industry. My dedication to assisting businesses and entrepreneurs with brand strategy and social media marketing sets me apart from the rest. Here's what sets me apart as a Social Media Manager: โ—ผ๏ธ Proven track record of managing multiple social media accounts across various niches, ensuring consistent growth and engagement. โ—ผ๏ธ Proficient in collaborating with design, content, and ad copy teams to optimize campaign performance and achieve desired outcomes. โ—ผ๏ธ Expertise in executing digital-first campaigns, seamlessly integrating traditional brands into the digital landscape. โ—ผ๏ธ Successful implementation of influencer marketing campaigns, leveraging the power of influencers to reach wider audiences. โ—ผ๏ธ Skillful integration of graphics design and social media management, enhancing brand impact and recognition. โ—ผ๏ธ Proficiency in running targeted campaigns on major platforms including Instagram, TikTok, Facebook, Twitter, and LinkedIn. โ—ผ๏ธ Proven ability to develop viral campaigns that resonate with target audiences, garnering recognition within the industry.. When you engage my services as your social media manager, you can expect: ๐ŸŽฏ Comprehensive content creation tailored to your brand's voice and audience preferences. ๐ŸŽฏ Strategic email marketing campaigns to nurture leads and drive conversions. ๐ŸŽฏ Engaging graphics design to complement your social media presence and elevate brand aesthetics. ๐ŸŽฏ Proficient management of Instagram, Facebook, LinkedIn, Twitter, TikTok, Pinterest, Reddit, and YouTube accounts. ๐ŸŽฏ Expertise in niche hashtag research to enhance content discoverability and reach. ๐ŸŽฏ Organic growth strategies to expand your social media following and increase engagement. ๐ŸŽฏ Detailed analytics and reports to track performance metrics and inform future strategies. โ˜‘๏ธ I leverage a range of industry-leading social media management tools, including Microsoft Office, Google Suites, Manychat, Notion, Hootsuite, Buffer, Airtable, Tailwind, Canva, Plann, Social Pilot, Metricool, Slack, Meta Business Suite, and others, to streamline my work and maximize efficiency. โœ… When you choose to work with me, you can expect personalized attention, open communication, and unwavering commitment to helping you achieve your goals. I am dedicated to exceeding your expectations and ensuring your social media presence is robust and impactful. Ready to take your social media game to the next level? Send me a message with all the details about your brand, and let's discuss your project further. I am excited to collaborate with you and contribute to the success of your project! Best regards, Providence.
    Featured Skill Online Community Management
    Social Media Management Analytics
    Pinterest
    Social Media Marketing
    Social Media Marketing Plan
    Social Media Page Setup
    Social Media Design
    Social Media Optimization
    Video Editing
    Social Media Carousel
    Instagram
    Social Media Strategy
    Social Media Engagement
    Social Media Marketing Strategy
    Social Media Management
    Social Media Content Creation
  • $20 hourly
    Ready to Elevate Your Social Media Presence? Youโ€™ve found the right expert. With a proven track record in Instagram Marketing, I transform โ€œfollowersโ€ into loyal, paying customers. โœ… Managed Zager Guitarโ€™s social media: ๐Ÿ‘‰ Instagram: Grew from 23K to 36K followers in 9 months ๐Ÿ‘‰ TikTok: Grew from 700 to 11K followers in 9 months ๐Ÿ‘‰ Facebook: Grew from 45K to 65K followers in 9 months โ˜‘๏ธ Instagram Marketing Specialist โ˜‘๏ธ Expert in Content Scheduling, Posting, and Editing with CANVA โœ… Successfully grew @BulleitWhiskey (Diageo) Instagram account from 16K to 85K in 18 months โ˜‘๏ธ Based in Narayanganj, Bangladesh | Available for quick chats via phone, Zoom, or Upwork App โญโญโญโญโญ With over 48,000 hours clocked on Upwork, Iโ€™ve dedicated the past 13 years to helping businesses grow their online presence and sales. My approach is all about building long-term relationships with my clients, treating their businesses with the same care and dedication as my own. I specialize in crafting highly targeted audiences and developing strategies that drive real results. Social Media Marketing for small businesses isnโ€™t just my jobโ€”itโ€™s my passion. Letโ€™s connect and see how I can help your business thrive. ๐Ÿš€
    Featured Skill Online Community Management
    Marketing Strategy
    Community Moderation
    Internet Marketing
    Instagram Marketing
    Cryptocurrency
    Instagram
    Community Management
    Social Media Marketing
    Instagram Story
    Social Media Management
  • $60 hourly
    Iโ€™m an experienced community manager with a well-rounded skillset thanks to a decade of copywriting experience and nearly six years of experience in online community and events management. Iโ€™ve spent the last three years as an independent contractor and am now on Upwork. These are the services I offer to help you produce engaging online events and content that builds your community and conveys your brand messaging: - Direct community engagement that motivates activity. - Online events, from planning to production. - Articles, blog posts, and copywriting. - Production assistance on popular streaming and recording platforms, including Zoom, Discord, OBS, Riverside.fm. - Gamification, or creating community games based on your community. - Video production. - Consultation for community brand rules and guidelines. - Community moderation and quality assurance Here's a sample of some of the brand-defining projects I have been a part of: - Conceptualized, produced, and hosted a biannual, 3-day digital convention that significantly boosted community Discord membership. - Hosted 100+ online events over the last five years. - Spearheaded online community fundraisers that have raised more than $30k in charitable donations. - Engage daily with an active Discord community of 500+ users.
    Featured Skill Online Community Management
    Discord
    Hosting Zoom Calls
    Zoom Video Conferencing
    Community Promotion
    Community Relations
    Community Guidelines
    Community Engagement
    Community Strategy
    Community Management
    Community Outreach
    Copy Editing
    Proofreading
    Copywriting
    Article Writing
    Blog Writing
  • $20 hourly
    Hello and welcome! Thanks for visiting my profile. SOCIAL MEDIA MANAGEMENT & DISCORD COMMUNITY MODERATION โ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌ Are you looking for an experienced Community Manager, Moderator, or Collab Manager? Look no further! Iโ€™ve successfully worked with various NFT & crypto projects, as well as E-commerce, AI, Coaching, Education, Web3, business, entrepreneurial, and gaming communities. If youโ€™re searching for a reliable and skilled professional to support your project, Iโ€™d be delighted to help. Whether itโ€™s on Discord, Telegram, or Twitter, I bring deep knowledge and hands-on experience in managing large communities in the Blockchain, NFT, Crypto, and Web3 spaces. Letโ€™s work together to ensure your community thrives. Iโ€™m available for long-term, part-time projects and am confident I can exceed your expectations. I SPECIALIZE INโฌ‡๏ธ: โ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌโ–ฌ โ‡’ Discord Community & Project Management โ‡’ Discord Server Setup โ‡’ Skool Community Manager โ‡’ Skool and Course Creation โ‡’ SKOOL Community Creation โ‡’ Reddit community moderation โ‡’ Telegram community setup with bot โ‡’ Telegram Moderator โ‡’ slack community setup and moderation โ‡’ NFT/Web3/Crypto Discord Moderation โ‡’ Crypto Community Manager โ‡’ discord moderator โ‡’ Discord & Telegram Community Moderation & discord expert โ‡’ discord management โ‡’ Discord growth/shilling โ‡’ Customer Support โ‡’ Community Engagement โ‡’ Web3.0 Discord Moderation (Moderator) โ‡’ Customer Engagement โ‡’ Chat Support โ‡’ Discord Expert โ‡’ NFT Community Engagement and Hype โ‡’ Virtual Assistant โ‡’ Community outreach โ‡’ Instagram MASS DM and Followers Scrapping WHY ME? โ–ฌโ–ฌโ–ฌโ–ฌ - ๐Ÿ“ˆManaged an Moderate AI/NFT/Crypto/web3/Education/Coaching/business/entrepreneurial/Gaming Discord community from 1k to 70k+ members community. - ๐Ÿ’ผHandled E-commerce, AI, Coaching, Education, Web3, business, entrepreneurial, NFT, Crypto and Gaming servers at various scales. - ๐Ÿ‘ฅLed a team of 10+ Discord moderators and community managers. - ๐ŸŽฏBoosted community engagement and member satisfaction. - ๐ŸคBuilt genuine connections that increased member retention. - ๐ŸŒŸCollaborated with influencers for successful marketing campaigns. - ๐Ÿ› ๏ธDesigned a 24/7 moderation system, saving significant time and resources. If you have any additional requirements, feel free to reach outโ€”Iโ€™m adaptable and ready to assist! I'm available up to 84 hours a week... ( 12hrs/day )
    Featured Skill Online Community Management
    Telegram
    Customer Service
    NFT
    Community Outreach
    NFT Art
    Campaign Management
    Community Moderation
    Social Media Marketing
    Discord Bot Development
    Discord
    Community Management
    Social Media Management
    Community Engagement
    Focus Group Moderation
    Web Design
  • $50 hourly
    With degrees in both business and journalism, I am confident that I can help you achieve your social media goals. I would be happy to assist you with the following: content creation (graphic/video), copywriting, hashtag research, community and project management, creating campaign guidelines, engagement, running social ads, and more. Let's talk to see what I can do for you and your business!
    Featured Skill Online Community Management
    Content Management
    Social Media Marketing
    LinkedIn
    Social Media Design
    Social Media Content Creation
    Community Management
    Social Media Management
    Travel Writing
    Social Media Content
    SEO Writing
    Influencer Marketing
    Press Release
    Article Writing
    Blog Writing
  • $25 hourly
    Hello there! I'm so glad you've stumbled upon my profile here on Upwork. My goal is to make your business run smoother, so please reach out to see how I can assist you. Over the past several years, I've worn many hats (from virtual assistant to community manager to social media manager). As a social media manager, I manage Pinterest, Instagram, Facebook, TikTok and more. I love brainstorming content ideas, coming up with a content strategy and creating content. Pinterest Management: I am Pinterest Academy certified. You can find example Pins here on my profile that I've created as well as past Pinterest analytics. Managing your social media looks different to each client. You might need content creation, Canva graphics, product photography, or you might already have content you want posted. I'm here for whatever your needs may be. You'll find some examples of various content here on my profile. Keep in mind, content is created based on the branding of each business or individual, so your content will look different than the examples seen here. Instagram Management: I have experience with content creation, content strategy, setting up and running giveaways, finding influencers to promote products or create content, creating story polls, coming up with fun events, Manychat, ect! Let's chat about your Instagram management needs to put together a strategy and content schedule that aligns with your brand goals. TikTok Management: I can edit your videos together for TikTok or create content for you using your products. I typically use CapCut for TikTok and Instagram video editing. Blog Writing: I have experience using Ahrefs to find blog topics, drafting and writing blogs. I understand how to search for low competition keywords and topics to blog about within your niche. I can create blog featured images as well, and graphics for the blog posts. Virtual Assistance: I have experience writing newsletters for email marketing (Mailchimp, ActiveCampaign and System.io), invoices, data entry, transcription, blog linking, amongst a myriad of other things! I enjoy having these types of tasks from time to time and getting a break from social media. Please feel free to reach out so we can discuss how I can help you with your needs. I can't wait to talk with you! I have experience with (but not limited to): -Content creation -Pinterest marketing + SEO -Pinterest management -Social media management -Community management -Blog writing + blog SEO research + Wordpress -Creating copy for captions, websites and blogs -Product photography + videography -Hashtag + keyword research -Canva -Figma -Manychat -Email campaigns (Mailchimp + ActiveCampaign + System.io) -Data entry -Transcription -Facebook group moderation -Youtube comment moderation -Drone videography
    Featured Skill Online Community Management
    Editing & Proofreading
    Community Moderation
    Blog Writing
    Community Engagement
    Social Media Management
    Elementary School
    Email Support
    Photography
    Canva
    Social Media Content Creation
    Blog Content
    SEO Keyword Research
    Community Management
    WordPress
    Pinterest
  • $20 hourly
    Helping Founders and Online Service Providers systemize their ideas into simple content that converts, aka, visibility, leads, and sales. Here's why I'm the perfect fit for your brand: - 2x Social Media Audience for an Author and Educator in 4 months. - Boosted Concierge Vintage: 21 leads, 4 tapped influencers for brand collaboration, +43.9% on Instagram in 90 days, no ads. - Worked with Jayden Young, Jason Vana, etc. Challenges I'm addressing for you: 001. Brand Alignment: Your brand, as well as your content, serves as a powerful tool to differentiate yourself from the competition. My brand workbook will help you with this. 002. Content Marketing Strategy: * Content Strategy: Every brand needs to integrate this into its marketing strategy: The three factors that establish KNOW, LIKE, and TRUST (KLT) are authenticity, logic, and empathyโ€”the trust triangle. Regardless of the product or service you offer, competition is likely. Let your content sell for you. *Content System: I build automated content systems using Notion and other toolsโ€”from ideation to posting. The goal: keep your content purposeful and consistent across all channels, whether managed by me or your team. 003. Social Media Management: Iโ€™ll fully manage your social mediaโ€”from content creation to engagementโ€”so you can reclaim your time for what matters most: your family or to scale your business MORE. 004. Social Media KPIs: I take this to heart: you can't improve what you don't measure. We track KPIs like content, messaging, and engagementโ€”double down on what works, refine what doesnโ€™t, and drive consistent growth. 0045. Other VA tasks - when needed. I have worked with different types of businesses over time and do very well recognizing that every business has its own different set of needs, priorities, and goals. Message me if you are into it! See my content on IG: @mj.ondemand.
    Featured Skill Online Community Management
    Video Strategy
    Instagram Reels
    Lead Nurturing
    Marketing
    Branding & Marketing
    Target Market Research
    Social Media Graphic
    Social Media Lead Generation
    Virtual Assistance
    Marketing Management
    Community Management
    Copywriting
    Social Media Content Creation
    Social Media Marketing
    Social Media Management
  • $40 hourly
    Hey there! I'm Daniela and Iโ€™m all about helping brands grow by connecting with their audience in real ways. From building content strategies to managing communities and keeping everything on track (shoutout to my love for organization), Iโ€™m here to make sure your brand stays engaged, authentic, and ahead of the curve. Con un mix de creatividad, datos, and trends, I take social media to the next levelโ€”whether it's Instagram, TikTok, or Pinterest. Being bilingual in Spanish and English adds an extra layer of creativity to my work, letting me connect with diverse audiences in a more impactful way. Oh, I also got a talent for bringing influencers into the mix to make campaigns even more powerful. I almost forgot! I'm that person who loves a good projectโ€”structuring it, setting goals, and making sure everything flows smoothly. Letโ€™s make something great together and have fun while weโ€™re at it. Reach out and letโ€™s chat about how I can help your brand shine โœจ
    Featured Skill Online Community Management
    Community Management
    Social Media Content Creation
    Pinterest
    Adobe Illustrator
    Translation
    Copywriting
    Social Media Management
    Time Management
    Canva
    Trello
    Data Entry
    Google Workspace
  • $13 hourly
    Youโ€™re not hiring just another VAโ€”youโ€™re gaining a partner who thinks ahead, takes ownership, and makes things easier for you, every single day. Customer Service and Community & Social Media Manager passionate about delivering results and building meaningful connections. Clients often tell me Iโ€™m the kind of person who just โ€œgets itโ€โ€”someone who doesnโ€™t need to be micromanaged, who communicates clearly, and who takes initiative with heart. Thatโ€™s because I treat your business as if it were my own. What I bring to the table: โ€ข Customer service (email, chat, phoneโ€”with empathy and attention to detail) โ€ข Community management and moderation (Discord, social media groups, private memberships) โ€ข Social media support (scheduling, content organization, content creation, engagement, collaboration outreach) โ€ข Admin & VA support (executive assistance, inbox management, product uploads, fulfillment, tracking, reporting, data entry, etc.) โ€ข E-commerce and creator support (including Shopify, dropshipping, wholesale, inventory tracking, etc.) โ€ข NFT // Blockchain // Crypto Tools I use regularly and confidently: Kajabi, Teachable, Gorgias, Zendesk, Klaviyo, Mailchimp, Canva, Asana, EasyWebinar, ManyChat, Stripe, Planoly, Loomly, Google Workspace, Zoom, ShipStation, DSCO, Mirakl, and Iโ€™m always happy to learn something new if it helps the team. I take pride in being the kind of person clients donโ€™t have to double-check, just trust to get it done, and done right. Looking forward to working together, Gregene
    Featured Skill Online Community Management
    Partnership & Collaborations Outreach
    Retail & Wholesale
    Sales & Inventory Entries
    Client Management
    SaaS
    Mailchimp
    Content Creation
    Canva
    Kajabi
    Administrative Support
    Customer Support
    Social Media Marketing Strategy
    Community Goals & KPIs
    Community Management
    Virtual Assistance
  • $15 hourly
    Hi there! Let me take some load off your shoulders so you can focus on what you do best. I am a social media manager/community manager specializing mainly in Facebook, Instagram, and Pinterest. Here's what I do: - Setup new social media profiles or optimize current accounts - Respond to direct messages & FAQs - Contribute to social media content strategy and calendar - Produce social media content for FB, Twitter, Instagram, and Pinterest using Canva - Write engaging social media copy with relevant hashtags - Schedule content using Facebook Creator Studio, SEMRush, Tailwind, and Later - Grow Pinterest account through Tailwind Additional skills: - Gorgias (Customer Service) - SOP management and creation - Data Entry - Data Sourcing - Internet Research - HubSpot Be it maintaining social media content, creating catchy copy, scheduling posts, or responding to messages โ€” I'll be sure to get it done efficiently! Let's talk about you and your project. I am more than eager to learn and grow with you.
    Featured Skill Online Community Management
    Gorgias
    Customer Service
    Community Management
    Social Media Management
    Social Media Content
    SEMrush
    Virtual Assistance
    Sourcing
    Copywriting
    Data Entry
    Canva
  • $40 hourly
    Hello! My nameโ€™s Sarah and I am a virtual assistant and online community manager. I consider myself an internet native and I am quick to pick up any technology. I also have a bachelorโ€™s degree in psychology and experience working as a writing tutor. My skills include a little bit of everything: copywriting and editing, email and calendar management, graphic design, and more. I am also happy doing basic research tasks or anything that you just donโ€™t have time to do yourself! No job is too big or too small. Community management is my greatest strength and I would love to help engage your Facebook group, Discord server, Reddit community, online course, or wherever your community lives! I have experience planning virtual events, cohosting Zoom meetings, and moderating group discussions.
    Featured Skill Online Community Management
    Administrative Support
    Copywriting
    Community Management
    Social Media Marketing
    Social Media Management
    Facebook
    Google Workspace
    Community Moderation
    Copy Editing
    Microsoft Office
    Virtual Assistance
  • $20 hourly
    In todayโ€™s digital landscape, the heart of any successful project is its communityโ€”a vibrant, engaged, and loyal group of users. At the forefront of every thriving community stands a creative and competent community manager. Hi! I'm Norberto, or Norbz as my friends call me. I've been working as a community manager for almost 3 years, focusing on cultivating strong, engaging, and loyal communities. I specialize in building relationships and boosting community engagement, achieving over 200% increase in engagement and participation over 3 months and contributing to the project's overall expansion ambitiously. Why hire me? โœ…Results-driven โœ…Team-oriented โœ…Always a learner โœ…Creative โœ…Flexible โœ…Excellent people skills โœ…Strong commercial awareness โœ…Great customer service These are what I offer: โ˜‘๏ธCommunity Building & Management โ˜‘๏ธWeb3 Marketing โ˜‘๏ธProject Development โ˜‘๏ธCommunity Moderation โ˜‘๏ธDiscord Server Setup & Maintenance โ˜‘๏ธCustomer Support โ˜‘๏ธVirtual Assistance Extra skills I have you might find useful: โœ”๏ธGaming enthusiast/Gamer โœ”๏ธGraphic Designer โœ”๏ธVideo Editor โœ”๏ธArt enthusiast โœ”๏ธComputer Geek โœ”๏ธSocial Media Literate Ready to take your community to the next level? Let's get connected!
    Featured Skill Online Community Management
    ChatGPT
    Telegram
    Discord
    Community Promotion
    Online Community
    Community Promotion & Growth Hacking
    Community Development
    Community Strategy
    Community Moderation
    Community Management
    Community Engagement
    Virtual Assistance
    Canva
  • $10 hourly
    Letโ€™s Make Your Brand Shine! I handle โžก๏ธ Facebook | Instagram | TikTok | Pinterest | YouTube | Twitter | Reddit | LinkedIn Who I Help: โ€ข Product-based brands looking to boost sales and visibility โ€ข Service-based brands aiming to engage and expand their audience โ€ข Content Creators seeking to grow their online presence and influence What I Offer: ๐Ÿ“ˆ Strategic Planning โœจ Profile Optimization ๐Ÿ”ฅ Creative Content that converts Why Work with Me? โ€ข 3 years experience in Social Media Management โ€ข I engage with your audience to build a strong community around your brand. โ€ข I create standout graphics and videos while refining strategies and monitoring results for ongoing growth. Success Stories: All Organic ๐Ÿš€ Took brands from 0 to 3k+ followers on Instagram & TikTok ๐ŸŽฅ Helped a client achieve 4.5M views on Reels ๐ŸŒŸ 10 million views and 5k+ followers on Pinterest ๐ŸŒ Drove thousands of visitors to client websites If you want to be one of my successful clients, message me and get started today! ๐Ÿ“ฉ
    Featured Skill Online Community Management
    Social Media Engagement
    Community Management
    Multitasking
    Critical Thinking Skills
    SEO Keyword Research
    Algorithms
    Copywriting
    Video Editing
    Data Analysis
    Communication Skills
    Social Media Strategy
    Social Media Marketing
    Graphic Design
    Social Media Optimization
    Social Media Management
  • $29 hourly
    TOP RATED PLUS FREELANCER - Certified Social Media Manager, Canva and Engagement Expert + Content Writer ๐Ÿš€ Hello! I'm a results-driven and Google-certified professional in Digital Marketing & E-commerce, Social Media Marketing, and Email Marketing. As a Top Rated Plus Freelancer, I specialize in creating compelling content and implementing strategies that boost your online presence and drive meaningful engagement. With a passion for creativity and strategic thinking, I excel in developing holistic marketing strategies that elevate your brand presence and convert likes into valuable leads. My Expertise: โœ… Brand Development: Crafting compelling brand stories and strategies. โœ… Social Media Management: Graphics, videos, branding, ads, analytics, engagement, and listening. โœ… Email Marketing: Strategy, writing, analytics, and design. โœ… Inbound & Customer Marketing: Focused on building customer loyalty. โœ… Brand Management: Ensuring a consistent and impactful brand image. โœ… Influencer Marketing: Leveraging influencers for brand promotion. โœ… Instagram Strategy: Tailored strategies for business growth on Instagram. Key Skills: Marketing, Customer Loyalty, Engagement, Design. Proficient in Tools: ClickUp, Canva, Monday, Later, Planoly, Trello, Flodesk, Hubspot, Slack, Cloud Campaign, Sprout Social, Airtable, Squarespace, CapCut, Notion. Let's collaborate to bring your brand to new heights! Whether it's creating captivating social media content or crafting effective email campaigns, I'm here to amplify your digital presence. ๐Ÿš€
    Featured Skill Online Community Management
    Nutrition
    Social Media Copy
    Social Media Content
    Community Engagement
    Marketing Communications
    Email Design
    Email & Newsletter
    Social Customer Service
    Content Marketing
    Social Media Engagement
    Canva
    Instagram
    Social Media Marketing
    Community Management
    Social Media Content Creation
  • $40 hourly
    The key to being successful on social media is STRATEGY! I can help you identify your business's social media strategy to produce HIGH QUALITY content that keeps your followers engaged & hungry for more! If you are new to social media and want to learn how social media can grow your business- LETS TALK! BOOK a Discovery call today! -I'm experienced in content creation, content calendar creation, copywriting, and hashtag research. -I can conceptualize and design your brand's identity and voice- so that your audience will stay engaged and genuinely interested in your content - resulting in loyal customers!
    Featured Skill Online Community Management
    Instagram Story
    Web Design
    Graphic Design
    YouTube Plugin
    Social Media Content Creation
    Social Media Account Setup
    Instagram Plugin
    Community Management
    Video Editing
    Social Media Content
    Copywriting
    TikTok
    Facebook
    Social Media Management
  • $16 hourly
    Hello everyone. My name's Micha. A seasoned Marketing Lead and Community Manager with 5 years of specialized experience in NFT, Meme/Alt Tokens, Play-to-Earn, and other Web3 projects. I transform digital communities into thriving ecosystems through strategic leadership, innovative engagement tactics, and data-driven growth initiatives. Core Competencies - Community Strategy Development & Implementation - Community Growth and Project Launches - Cross-Platform Social Media Management - Team Building & Leadership (15-30 member teams) - Content Creation & Visual Design - Partnership Development & Stakeholder Relations - Event Planning & Community Engagement - Process Development & Optimization Key Services Strategic Community Management: Custom engagement strategies that measurably increase community participation, retention, and conversion rates. Community Growth & Expansion: Proven methodologies for scaling communities from dozens to hundreds of thousands of members through targeted campaigns, strategic partnerships, and viral content initiatives. Comprehensive Platform Management: Expert handling of Discord, Telegram, Medium, Twitter, Instagram, Facebook, TikTok, and Reddit aligned with business objectives. Content Creation & Visual Design: Compelling multimedia content optimized for each platform to maximize reach and engagement. Team Assembly & Management: Custom recruitment and leadership of specialized teams tailored to your project's unique requirements. Partnership Development: Strategic outreach and relationship building with complementary projects, influencers, and content creators. Community Growth Achievements - Expanded a flagship community from 50,000 to 400,000+ members within 18 months - Implemented engagement strategies resulting in 40% increase in daily active users - Developed targeted growth campaigns achieving 30% month-over-month community expansion - Orchestrated strategic partnerships yielding 25,000+ new qualified community members - Designed conversion-focused onboarding processes improving member retention by 35% - Created viral social media campaigns generating 500,000+ impressions across platforms Proven Results - Successfully managed a community exceeding 400,000 members - Developed and scaled multiple servers focusing on NFT, Meme/Alt Tokens, Play-to-Earn, and other Web3 projects. - Led cross-functional teams of 15-30 specialists across various disciplines - Built and managed moderation teams supporting 5-10 concurrent projects, directly contributing to successful project launches and sellouts. I'm available to discuss how my expertise can help elevate your Web3 project to new heights. Let's schedule a consultation to explore tailored solutions for your specific needs.
    Featured Skill Online Community Management
    Blockchain, NFT & Cryptocurrency
    Cryptocurrency
    Discord Bot Development
    Discord
    Customer Relationship Management
    Telegram
    Forum Moderation
    Communications
    Community Management
    Community Strategy
    Administrative Support
    Interpersonal Skills
    Community Engagement
    Community Moderation
    Human Resource Management
  • $20 hourly
    Hello! I'm addicted to marketing :) With a strong foundation in marketing and economics, I believe in crafting robust strategies for industry leadership. I bring over 8 years of digital marketing experience and a background in running a pandemic-affected kids' services business. Experienced in Web2 and Web3 projects, I possess a well-connected network and influencer roster. From Social Media origins to enhancing brand digital identity, I'm passionate about making brands stand out ๐Ÿค * Over 8 years in digital marketing. * Previous business owner (kids' services). * Proficient in Web2 and Web3. * Extensive network and influencers. * Dedicated to elevating brand digital presence.
    Featured Skill Online Community Management
    Twitter/X Marketing
    Social Media Marketing Strategy
    Community Management
    Audience Research
    Facebook
    Campaign Management
    Social Media Marketing
    Instagram
    Lead Generation
    Social Media Content
    Content Writing
    Creative Writing
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How To Hire an Online Community Manager

Online community managers are crucial in building and nurturing engaged audiences across various platforms. 

If youโ€™re looking for a freelance community manager, this guide will help you understand the importance of this role, how to write an effective job post, and what to consider when hiring an online community manager.

What is an online community manager?

An online community manager is responsible for creating, growing, and maintaining a brandโ€™s online presence through social media channels and other digital platforms. They foster engagement, moderate discussions, and act as a bridge between the brand and its audience for a positive and cohesive community experience. 

These specialists often handle content management, social media posts, and overall community engagement.

Importance of online community management

Effective online community management is essential for building brand loyalty, improving customer satisfaction, and driving business growth. A skilled community manager can:

  • Increase brand awareness and engagement.
  • Provide valuable customer insights.
  • Enhance customer support and retention.
  • Foster a sense of belonging among community members.
  • Drive traffic and conversions through strategic content marketing and initiatives.
  • Implement and optimize marketing strategy.

How to hire an online community manager

Follow these steps to hire a qualified professional who aligns with your brandโ€™s vision and goals.

  1. Define your community management goals and needs. Start by outlining what you want to achieve with your online community.
  2. Develop a clear job description. Create a job description that accurately reflects the role and attracts suitable candidates. Include key responsibilities, required skills, and any specific platform expertise needed.
  3. Post the job. Share your job posting on platforms where skilled community managers are likely to look for opportunities. Upwork is an excellent choice for finding freelance and full-time professionals.
  4. Review applications and portfolios. Evaluate each application, paying close attention to candidatesโ€™ past experiences, successes, and how theyโ€™ve handled challenges in previous roles.
  5. Conduct interviews. Schedule interviews with promising candidates to gauge their communication skills, problem-solving abilities, and how well they align with your company culture.
  6. Assign a test project. Give top candidates a small, paid project to assess their skills in action. This could involve creating a content calendar, responding to mock community queries, or developing a community growth strategy.
  7. Make an offer. Once confident in your choice, extend a competitive offer to secure your ideal community manager.
  8. Start the onboarding process. Prepare an onboarding plan to help your new community manager integrate into your team and hit the ground running with your community initiatives.

How to write an online community manager job post

We explain how to develop a job post that attracts qualified candidates.

Job post title

Choose a clear and specific title that reflects the role. Examples include:

  • Online community manager for tech startup
  • Social media specialist with a B2B focus
  • LinkedIn community growth strategist
  • Freelance social media manager for e-commerce brand

Project description

Outline the key elements of the role, including:

  • Overview of your brand and target audience
  • Platforms to be managed (e.g., LinkedIn, Facebook, Twitter, TikTok)
  • Goals for community growth and engagement
  • Any specific initiatives or campaigns
  • Whether the position is full-time, part-time, or project-based

Example: โ€œWeโ€™re seeking an online community manager to grow and engage our LinkedIn community of tech professionals. The ideal candidate will develop a content strategy, foster meaningful discussions, and drive member acquisition. This role involves managing multiple social media accounts and collaborating with our marketing manager.โ€

Responsibilities

List the primary duties associated with the role, such as:

  • Developing and implementing social media strategies
  • Creating and curating engaging content
  • Moderating discussions and managing user-generated content
  • Analyzing community metrics and reporting on performance
  • Collaborating with marketing and customer support teams
  • Organizing virtual events and initiatives
  • Outreach to potential community members and influencers
  • Project management of community-related campaigns

Qualifications

Outline the essential skills and experience required:

  • Proven experience in community management or social media marketing
  • Strong communication and interpersonal skills
  • Familiarity with social media platforms and analytics tools
  • Experience with content creation and copywriting
  • Knowledge of SEO and digital marketing principles
  • Relevant certifications (e.g., Hootsuite Social Media Marketing)
  • Proficiency in social networking and community-building techniques

Essential information before hiring an online community manager

Understanding the nuances of the role can help you make an informed hiring decision.

The role of an online community manager

An online community manager wears many hats, including:

  • Content creator and curator
  • Brand ambassador and voice
  • Customer support liaison
  • Data analyst and strategist
  • Relationship builder and networker

They must balance creativity with analytical thinking, empathy with problem-solving, and proactivity with adaptability. The required skill set often includes project management, content marketing, and community engagement expertise.

Hiring demand for online community managers in 2024

According to the Bureau of Labor Statistics (BLS), the broader category of public relations specialists, which includes community managers, is projected to grow 6% from 2022 to 2032, about as fast as the average for all occupations. 

This growth should lead to about 25,800 new jobs annually over the next decade. 

Common projects

Online community managers typically handle a variety of projects, including:

  • Social media content calendars and campaigns. Planning and executing a consistent stream of content across various platforms to maintain audience engagement and brand presence
  • Community growth initiatives. Strategies and tactics aimed at expanding the communityโ€™s membership, often through targeted outreach, referral programs, or promotional activities
  • Engagement-focused contests and challenges. Interactive activities designed to boost participation and create a sense of excitement within the community, often involving user-generated content or community-specific rewards
  • Virtual events and ask me anything (AMA) sessions. Online gatherings that bring community members together for learning, networking, or entertainment, fostering a stronger sense of connection and shared experience
  • Influencer partnerships and collaborations. Working with industry thought leaders or popular community members to amplify the brandโ€™s message and reach new audiences through authentic, relatable content
  • Crisis management and reputation monitoring. Proactively addressing and mitigating potential issues within the community, as well as managing the brandโ€™s online reputation through careful monitoring and timely responses
  • Optimization of community guidelines and processes. Regularly reviewing and updating community rules, moderation practices, and engagement strategies to ensure a positive, productive environment that aligns with the brandโ€™s evolving goals

Whoโ€™s hiring online community managers?

While online community managers are in demand across various sectors, some industries with particularly high needs include:

  • Technology and software-as-a-service (SaaS) companies
  • E-commerce and retail brands
  • Media and entertainment
  • Education and e-learning platforms
  • Nonprofit organizations
  • Gaming and esports

Online community manager hiring cost

The cost of hiring an online community manager can vary based on experience, location, and project scope. On average, hourly rates for marketing managers on Upwork range from $24 to $60.

Online community manager FAQ

We answer some frequently asked questions about hiring online community managers

How can I measure the success of my online community manager?

Key performance indicators (KPIs) may include community growth rate, engagement metrics (likes, comments, shares), response times, sentiment analysis, and conversion rates from community initiatives.

What tools do online community managers typically use?

Common tools include social media management platforms (e.g., Hootsuite, Buffer), analytics tools (e.g., Google Analytics, Sprout Social), and community management software (e.g., Discourse, Vanilla Forums).

Whatโ€™s the difference between a community manager and a social media manager?

While thereโ€™s overlap, community managers focus more on building relationships and fostering engagement within a specific group. In contrast, social media managers typically handle broader content strategy and platform management across multiple channels. A freelance social media manager might combine aspects of both roles.

Get started with online community management

Ready to elevate your brandโ€™s online presence? Hire a skilled online community manager on Upwork today. 

Post a job describing your specific needs and receive proposals from talented professionals who can help grow and engage your digital community.

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