Hire the Best Online Community Managers

Clients rate our Online Community Managers
Rating is 4.7 out of 5.
4.7/5
Based on 2,471 client reviews
Emmanuel O.

Akure, Nigeria

$5/hr
5.0
2 jobs

Your Skool has members but It doesn't have momentum. I'm a Skool Expert who fixes that turning quiet, disorganized communities into structured spaces people actually show up for. If people are joining but not participating, getting lost after signup, or your community feels more like a content library than an engaged space, you're in the right place. I specialize in designing Skool community systems that improve onboarding, boost participation, and keep members coming back long after the new-member excitement wears off. Here's what I handle inside Skool: ✅ Full Skool community setup spaces, courses, levels, and gamification structured to match your goals ✅ Onboarding flows that welcome new members and get them engaged from day one, not lost in a sea of channels ✅ Course and content upload, organized so it's easy to navigate and complete ✅ Engagement systems prompts, challenges, weekly threads, and accountability structures that get members talking ✅ Retention strategy to reduce silent lurkers, re-engage inactive members, and lower drop off ✅ Skool community audits I review your existing setup and flag exactly what's causing low engagement or disorganization Recent client feedback: Working with Emmanuel was an exceptional experience. He demonstrated strong expertise in Skool community management, ensuring the community remained organized, engaging, and welcoming for members. 5.0★ Emmanuel did an outstanding job building and optimizing my Skool community. He created a clean, well organized system with excellent attention to detail. 5.0★ Why work with me: most community managers focus on moderation. I focus on structure and psychology the systems that make members want to show up, participate, and stick around. Certified Skool Community Management Specialist, Rising Talent, 100% Job Success. If your Skool community feels disorganized, has low engagement, or members join and quietly vanish message me and tell me exactly what's not working. I'll tell you honestly what I'd fix first.

  • Online Community
  • Community Engagement
  • Community Management
  • Community Moderation
  • Community Strategy
  • Community Outreach
  • Community Development
  • Community Guidelines
  • Community Goals & KPIs
  • Community Promotion
  • Community Relations
  • Community Strategy Audit
  • Course Creation
  • Community Promotion & Growth Hacking
  • Community Management Software
  • Offline Community
  • New Member Onboarding
  • Church Community Builder
  • Membership Plugin
Rana Mazhar A.

Layyah, Pakistan

$5/hr
5.0
3 jobs

Are you looking for a results-driven Digital Marketing Expert who can also build and scale powerful online communities? You’re in the right place. With 5+ years of hands-on experience, I help businesses grow through data-driven marketing strategies and high-converting community systems. From generating leads and increasing traffic to building engaged audiences — I handle everything end-to-end. 🚀 What I Bring to the Table: 📊 Digital Marketing Expertise I provide complete marketing solutions designed to maximize your ROI: 👉 Social Media Marketing & Optimization (Facebook, Instagram, LinkedIn, Twitter/X, Pinterest, TikTok) 👉 Paid Advertising (Meta Ads, TikTok Ads, LinkedIn Ads & more) 👉 Search Engine Optimization (On-Page & Off-Page) 👉 Content Strategy & Content Calendar (Weekly/Monthly) 👉 Competitor & Market Analysis 👉 Conversion Rate Optimization (CRO) 👉 Website & Landing Page Optimization 👉 Email Marketing Campaigns 👉 E-commerce Growth & Listings 🎯 My goal: Turn your traffic into paying customers. 💬 Discord Community Growth & Management Building a Discord server is easy — building an engaged, profitable community is not. I specialize in creating high-retention, high-engagement communities using proven systems: 🚀 Scaled a Discord community from 1K to 300K+ members 🧑‍💻 Experience across Crypto, Forex, Stocks, Web3, Gaming & Education 👥 Managed and led teams of 20+ moderators & community managers 📈 Focused on engagement, retention & long-term loyalty 💰 Contributed to a startup with a multi–seven-figure exit ⚠️Why Most Communities Fail Many rely on: ❌ Copy-paste templates ❌ Poor onboarding systems ❌ Random bots with no real strategy This leads to inactive servers and wasted potential. ✅ My Approach ✔ Custom-built server structure ✔ Strategic onboarding funnels ✔ Engagement-driven systems ✔ Monetization-focused community design 💡 Result: A thriving, active community that supports your business growth. 🛠️ Tools I Use: Google Analytics • Google Search Console • SEMrush • Ahrefs • Moz Meta Business Suite • TikTok Ads Manager • Canva • Adobe Suite 🌍 Industries I’ve Worked With: Forex • Finance • Crypto • Real Estate • Logistics • Food • SaaS • Coaching • Gaming 💥 Why Choose Me? ✔ Proven track record ✔ Data-driven strategies ✔ Full ownership of your project ✔ Clear communication & consistent results 🚀 Whether you want to scale your brand, increase conversions, or build a powerful community I’m here to make it happen. 📩 Let’s discuss your goals and see how we can grow your business together. **"ONLY ACCEPTING WORK THROUGH UPWORK."**

  • Content Creation
  • Community Engagement
  • Customer Engagement
  • Community Strategy
  • Social Media Management
  • Content Moderation
  • Community Outreach
  • Community Guidelines
  • Community Management
  • Customer Service
  • Community Moderation
  • Customer Support
  • Discord
  • Social Media Advertising
  • Social Media Marketing
  • Social Media Marketing Strategy
  • Marketing
  • Facebook Marketing
  • TikTok Ad
  • LinkedIn Marketing
Samaria S.

Albufeira, Portugal

$30/hr
5.0
3 jobs

★★★★★ "I finally stopped starting over and started following through. I genuinely wouldn't have done this without you" "Having someone actually call me out every week changed everything for me" "I feel like you gave me a whole system for my life. Grateful for you!" If 2026 has already felt like another year of big goals and inconsistent follow-through, you're not alone, and you don't need more willpower. You need structure, support, and someone in your corner who won't let you quietly drop the thing that matters most to you. That's where I come in. I'm Samaria, founder of ELOS™ - an Accountability & Life Design practice for ambitious women who are ready to stop thinking and start being. I help women design a life that actually reflects what they want on a deep level, then build the accountability systems that make sure they live it; daily, weekly, consistently, without the burnout-abandon-restart cycle. ✅ Proof & Experience: Life Coaching & Life Design trained, with a systemised approach to goal-setting, motivation mapping, productivity and more Built and led a 26,000+ member women's growth community focussed on creating sustainable change Worked with entrepreneurs and business owners for 7+ years, from a 70,000+ member ecosystem to high ticket coaching programs - I understand how even the highest achievers can still need help staying on track or finding better balance Deep experience helping women move from "starting over" to sustainable, calm momentum 🤝 What I help with: 1:1 Accountability Partnership Life design and personalised accountability systems Weekly scorecard reviews across every core life area (career, finances, relationships, health, growth, contentment), so your progress is visible Goal tracking and call prep so every session has direction Proactive drift detection - I notice when momentum is slipping before it becomes a pattern A digital personalised accountability/goal hub dashboard for every client Intrinsic and extrinsic motivation mapping - understanding why you want what you want *Although I mostly work 1-1, due to having 6+ years' experience in community management, I can also offer accountability, life design or co-working layers for communities. 🎯 How we could work together: Week 1: I learn your goals, motivations, communication style, and current baseline across every life area. We build your personal scorecard system and agree your check-in rhythm. Ongoing: Weekly reviews, a regularly updated accountability dashboard, and someone who notices when things start slipping, before it costs you another six months. You stop the falling-off, guilt, starting-over loop, and start moving forward consistently and calmly. Same high standard. Same solid structure. Whichever path fits you. SO WHAT'S NEXT? If you're done starting over and ready to actually follow through, send me a message and let's see if we're a good fit. I work with a limited number of clients at a time to protect the quality of support I give. If your need is urgent, let me know when you message me - otherwise I'll add you to the waitlist.

  • Online Community
  • Community Management
  • Customer Support
  • Customer Retention
  • Customer Retention Strategy
  • Community Moderation
  • Community Engagement
  • Community Strategy
  • Community Strategy Audit
  • Community Development
  • Customer Experience
  • Customer Experience Management Software
  • Customer Onboarding
  • Customer Relationship Management
  • Customer Satisfaction
  • Virtual Assistance
  • AccountAbility
  • Project Management
Daniel J.

Salisbury, Maryland

$45/hr
5.0
224 jobs

🚀 I managed, led, and moderated an AI Discord community from 1k to 1.7M+ members with 100,000 messages WEEKLY. 🧑‍💻Managed E-commerce, AI, Coaching, Education, Web3, business, entrepreneurial, and Gaming servers. Small, Medium, and Enterprise level communities. ✅ Led a team of 20+ discord moderators & discord community managers. 💯 Optimized community performance & member satisfaction. 😊 Made a lot of genuine connections and engagements with people that made people stay! 🌐Worked with many influencers for influencer marketing ⭐Built a moderation system that works for you all around the clock on your discord. Save hundreds of man hours. Let's chat! 😄 Discord Community Manager Expert So, you want to create a vibrant community on Discord? And you have been listening to “cheap community managers” say To make a vibrant community, all you need to do is… → Use a copied and pasted template server → Use non-converting onboarding processes. → Add random bots that lack real engagement And whatever you do - Setting up unsuccessful Look, I'm going to be honest with you here. If you do this, → You will have an unengaging community and probably easily hackable server. And I'm going to guess that 1/2 of you are reading this. You're already in that camp →, and that's why you're here. BUT Discord is a tool that if used correctly Can create a warm, welcoming community and money! ONLY If you put in the effort required and Implement a system that works (my system) And how do I know this? Two reasons 1) I do it myself I managed the 2nd or 3rd largest discord server in the world. Part of the contribution allowed for the company to sell and have an exit. And one of the top discord community managers in the space. 2) I managed multiple discord servers with both a big and small team for corporate/startups companies So now you're probably wondering.. What the heck do I do now? Just DM me “Discord Dan” and let's chat. And see if the program might or might not be a good fit for you :) There is no such easy way out with cheap labor.

  • Customer Satisfaction
  • Social Media Content
  • Customer Support
  • Social Media Management
  • Discord
  • Community Engagement
  • Community Guidelines
  • Management Skills
  • Community Management
  • Community Moderation
  • Community Goals & KPIs
  • Community Strategy
  • Community Relations
  • Community Development
  • Community Outreach
Grace I.

Akure, Nigeria

$5/hr
4.8
37 jobs

Are you building a Skool, Circle.so, Mighty Networks, or Whop community but struggling with low engagement, weak onboarding, poor content organization, or a community that feels inactive? A great offer is not enough. When members do not know where to start, courses are difficult to navigate, discussions lack structure, events are poorly organized, or there is no engagement system, the community becomes difficult to grow and manage. The solution is a clear community strategy that connects your platform, content, members, onboarding, engagement, and growth. ━━━━━━━━━━━━━━━━━━━━━ WHO I WORK WITH ━━━━━━━━━━━━━━━━━━━━━ ✅ Online coaches & course creators ✅ Membership site owners & subscription communities ✅ Coaching businesses, life, business, health & fitness coaches ✅ Educators & cohort-based course creators ✅ Authors, creators & personal-brand communities ✅ Mastermind & mentorship program hosts ✅ Consultants & agencies building client communities ✅ SaaS & tech companies building customer/user communities ✅ Digital product creators & Whop sellers ✅ Fitness, wellness & health communities ✅ Real estate & investing communities ✅ Nonprofits & mission-driven communities ✅ Faith-based & church communities ✅ B2B communities & professional networks ✅ Startups launching a community-led growth strategy ━━━━━━━━━━━━━━━━━━━━━ CORE COMMUNITY & PLATFORM SERVICES ━━━━━━━━━━━━━━━━━━━━━ ✅ Full community platform setup & structure from scratch ✅ Skool group setup, course structure & classroom builds ✅ Circle.so community & membership platform setup ✅ Mighty Networks community design & launch ✅ Kajabi course creation & learning experience design ✅ Whop community & digital product setup ✅ Platform migration, moving from Facebook Groups, Discord, Slack, or between Skool, Circle.so, Mighty Networks, Kajabi & Whop ✅ Community audit & re-structure for underperforming communities ✅ Ongoing community management, moderation & member support COURSE & MEMBERSHIP SETUP ✅ Course structure, curriculum organization & content upload ✅ Membership tiers, pricing & access-level configuration ✅ Cohort scheduling & drip-content release ✅ Certificates, quizzes & completion tracking ✅ Free trial, freemium & paid-tier funnel setup ENGAGEMENT, RETENTION & GROWTH ✅ Member onboarding sequences & welcome flows ✅ Engagement systems, challenges, prompts, events, gamification ✅ Retention strategy to reduce churn & inactive members ✅ Community events, live calls & office hours setup ✅ Leaderboards, points & rewards systems ✅ Re-engagement campaigns for inactive members AUTOMATION & INTEGRATIONS ✅ Zapier / Make automation between your platform, CRM & email tool ✅ Stripe / PayPal payment & subscription setup ✅ Email marketing integration, Mailchimp, ConvertKit, ActiveCampaign ✅ CRM integration, HubSpot, GoHighLevel ✅ Onboarding & tagging automations ✅ Member activity analytics & reporting dashboards MY TECH STACK Skool · Circle.so · Mighty Networks · Kajabi · Whop · Teachable · Thinkific · Discord · Slack · Zapier / Make · Stripe / PayPal · Mailchimp / ConvertKit / ActiveCampaign · HubSpot / GoHighLevel · Canva · Zoom / StreamYard WHY CLIENTS CHOOSE ME ✅ Clear, responsive communication, no ghosting, no guessing ✅ Communities built around retention, not just setup ✅ I document every build (SOPs, admin walkthroughs) so you're never locked into needing me ✅ Fast turnaround with consistent weekly updates on active work ✅ Available for ongoing management, not just one-off setup If your community needs a setup, a fix, or a growth push, invite me to your job or send me a message and let's talk about exactly what you need. **Skool Community Builder, Circle.so Community Builder, Mighty Networks Community Builder, Whop Community Builder, Skool Community Manager, Circle.so Community Manager, Mighty Networks Community Manager, Whop Community Manager, Skool Community Expert, Circle.so Community Expert, Mighty Networks Community Expert, Whop Community Expert, Skool Community Specialist, Circle.so Community Specialist, Mighty Networks Community Specialist, Whop Community Specialist, Skool Community Strategist, Circle.so Community Strategist, Mighty Networks Community Strategist, Whop Community Strategist, Skool Community Consultant, Circle.so Community Consultant, Mighty Networks Community Consultant, Whop Community Consultant, Skool Community Setup, Circle.so Community Setup, Mighty Networks Community Setup, Whop Community Setup, Skool Community Management, Circle.so Community Management, Mighty Networks Community Management, Whop Community Management, Skool Community Growth, Circle.so Community Growth, Mighty Networks Community Growth, Whop Community Growth, Skool Community Engagement, Circle.so Community Engagement, Mighty Networks Community Engagement, Whop Community Engagement, Skool Community Optimization, Circle.so Community Optimization, Mighty Networks Community Optimization, Whop Community Optimization, Skool Community Strategy, Circle

  • Online Community
  • Community Management
  • Community Engagement
  • Community Guidelines
  • Community Strategy
  • Community Relations
  • Community Moderation
  • Course
  • Course Creation
  • Content Writing
  • Automation
  • Internet Marketing
  • Marketing Strategy
  • Social Media Marketing
  • Content Strategy
  • Community Development
  • Virtual Assistance
  • Customer Support
  • Customer Service
  • Community Outreach
Esther O.

Akure, Nigeria

$17/hr
5.0
1 jobs

If creating an Online Course, Coaching Program, or Membership Academy on Your ‘To-Do’ List? Let me make it easy for you. I specialize in crafting high-converting, visually appealing, and engaging online course experiences using Mighty Networks, Circle.so, Skool, and more. With a blend of advanced technology and creative strategies, I help visionary entrepreneurs and educators bring their ideas to life. Whether you're starting from scratch or scaling your course, I'll guide you every step of the way—from concept to launch and beyond. I can transform your ideas into structured, value-packed learning experiences, creating visually engaging courses with compelling content and interactive materials to keep learners hooked. I’ll also ensure that your chosen platform, whether Mighty Networks, Circle.so, or Skool is fully optimized for seamless course delivery. From customizing the platform to match your brand to setting up payment gateways, sales funnels, and automations, I make the process simple and stress-free. I’ve developed a proven Pre-Course Prep Module to tackle common challenges like choosing the perfect course topic, researching market demand, and validating your idea for maximum profitability. Beyond the technical setup, I’ll also guide you on building thriving online communities and implementing engagement strategies to keep your members loyal and invested. 🏆 My Process: 1. Discovery Call – Understand your vision and objectives. 2. Strategy Development – Create a customized community roadmap. 3. Implementation – Build or migrate your community with attention to detail. 4. Launch & Optimization – Support your launch and fine-tune the experience for maximum impact. 🌟 Let’s Build Something Amazing Together! Ready to turn your audience into an active and loyal community? I am your go-to expert for Circle, Skool, Kajabi, and Teachable platforms. Let’s make your vision a reality! Keywords: Circle Community, Skool Developer, Kajabi Community Setup, Teachable Course Migration, Online Course Developer, Community Engagement, Learning Management System, Custom Community Platform, LMS Expert, Community Strategy

  • Online Community
  • Community Management
  • Technical Support
  • Customer Service
  • Community Development
  • Communication Strategy
  • Community Management Software
  • Community Guidelines
  • Course
  • Course Creation
  • Community Engagement
  • Community Goals & KPIs
  • Community Moderation
  • Community Strategy Audit
  • Community Strategy

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Online community manager hiring guide

Online community managers help brands build trust, maintain active conversations, and turn casual followers into engaged members across social platforms, forums, and brand-owned communities. These professionals handle moderation, member support, engagement initiatives, content coordination, and analytics while acting as the human bridge between your brand and your audience, whether you're launching a new Discord server, growing a LinkedIn group, or managing multiplatform community interactions.

What does an online community manager do?

An online community manager helps build and maintain a brand’s online presence by fostering engagement, moderating conversations, and developing relationships with community members. The role combines communication, strategy, content coordination, and performance tracking to support broader business and marketing goals. Community managers often work closely with content, customer support, and marketing teams to ensure consistent messaging and positive user experiences across platforms.

Common responsibilities and deliverables include:

  • Developing community strategies aligned with business goals
  • Curating and publishing on-brand content
  • Responding to comments, messages, and user questions
  • Moderating user-generated content and enforcing community guidelines
  • Tracking engagement metrics and preparing monthly KPI reports
  • Creating engagement calendars and campaign execution plans
  • Collaborating with marketing teams on campaign alignment and outreach
  • Coordinating with customer service teams on escalation workflows
  • Organizing virtual events, discussions, or community outreach initiatives

How to hire an online community manager on Upwork

Hiring an online community manager on Upwork involves posting a clear job description, evaluating candidates against your engagement needs, interviewing finalists, and aligning on scope before work begins.

Step 1: Post a job

A well-crafted job post attracts online community managers who align with your brand voice and engagement needs. You can adapt this social media manager job description template to structure your post around deliverables, platforms, and success criteria.

  • Define your community goals, the platforms you need managed, and the type of work required
  • Share your brand, target audience, and community purpose
  • Identify the platforms to manage (Facebook, LinkedIn, Discord, Slack, Reddit, brand forum, etc.)
  • State the scope of responsibilities (moderation, content, member support, analytics, events, outreach)
  • Outline goals for growth, engagement, or sentiment improvement
  • Describe timeline, budget, and work format

Use the Job Post Generator, powered by Uma™, Upwork's Mindful AI, to draft an online community manager job post that you can review and customize. 

Step 2: Evaluate candidates

Effective candidate evaluation prioritizes demonstrated community-building results over general marketing experience. Focus on evidence of engagement quality, moderation judgment, and platform-specific expertise.

  • Uma can help you compare candidates side-by-side with instant insights on proposal quality and skill alignment
  • Review proposals and shortlist candidates whose experience matches your platforms, audience, and tone
  • Review portfolios showing relevant community work and engagement results
  • Look for Job Success Scores and talent badges such as Top Rated or Rising Talent
  • Check client reviews mentioning responsiveness, moderation judgment, and communication
  • Verify familiarity with your specific platforms and reporting tools
  • Confirm availability for real-time moderation, events, or escalations

Step 3: Interview your top choices

Interviews reveal how candidates think through real community scenarios and whether their communication style matches your brand's personality.

  • You can schedule and conduct video interviews directly in Upwork Messages, and Uma will provide instant transcripts and summaries
  • Assess tone, engagement philosophy, and operational fit
  • Share examples of your community tone and brand voice for their feedback
  • Ask how they would handle negative comments, conflicts, or quiet periods
  • Discuss how they track KPIs and report community health
  • Confirm their escalation process for support issues or reputation risks
  • Review these marketing manager interview questions for ideas

Step 4: Agree on scope and begin work

Establishing a documented contract agreement up front helps prevent misunderstandings, set clear expectations, and create accountability throughout the engagement.

  • Before the project starts, finalize scope, communication expectations, and payment terms
  • Choose an hourly contract for ongoing work or fixed-price for a project with finite deliverables
  • Use Upwork's contract workroom to secure your project with payment protection and keep deliverables documented
  • List final deliverables and explicitly state what is outside scope
  • Set specific milestones or weekly expectations
  • Define success criteria, such as engagement targets or response-time standards
  • Confirm communication cadence and escalation paths
  • Document how scope changes will be handled

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this article. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.

The rates and information provided in this article are based on current data and industry sources available at the time of publication. Freelance rates can vary depending on factors such as experience, location, project scope, and market conditions. Readers are encouraged to conduct their own research to confirm current rates and trends, as this information may change over time.

How much does hiring an online community manager cost?

The cost of hiring an online community manager depends on scope, platform mix, response volume, and the level of strategy you need. Upwork's hiring data for comparable marketing manager work shows typical hourly rates of $24 to $60 per hour.

Use the scope-based estimates below to help plan your budget. These ranges are organized by the depth of community support, from setup work to ongoing management and campaign-led engagement.

Community setup and initial moderation

$800–$2,500/project

Entry-level to mid-level
  • Community guidelines and moderation framework
  • Basic engagement calendar and response templates
  • Weekly moderation and member support routine

Ongoing engagement management

$1,500–$5,000/project

Mid-level
  • Monthly engagement plan and content coordination
  • Daily moderation and member interaction coverage
  • KPI report tracking growth, engagement, and sentiment

Community strategy with campaigns or events

$3,000–$10,000/project

Senior-level
  • Growth or engagement campaign plan
  • Virtual event, contest, or AMA execution
  • Performance review with optimization recommendations

Hybrid community and social media management

$2,500–$8,000/project

Mid-level to senior
  • Cross-platform content and engagement calendar
  • Community moderation plus social posting workflows
  • Monthly strategy review and analytics reporting

FAQs about online community managers

Frequently asked questions

Is hiring an online community manager worth it?

Yes, hiring an online community manager is worth it when your brand needs two-way engagement rather than just scheduled publishing. The role becomes especially valuable when members expect timely replies, thoughtful moderation, and a consistent brand voice across channels. If your team needs someone to sustain conversation, manage risk, and turn audience feedback into usable insight, a community manager adds clear operational value.

How do I evaluate an online community manager?

When evaluating candidates for an online community manager role, look for proven community management or social media experience, strong communication skills, and familiarity with your platforms and analytics tools. Review their portfolio for relevant tone, engagement results, and moderation judgment. Client reviews highlighting responsiveness, professionalism, and crisis handling offer additional validation.

What’s the difference between a community manager and a social media manager?

Community managers focus on building relationships and fostering engagement within a specific group, while social media managers own broader content strategy and platform management. Community managers handle moderation, member support, and sustained interaction. Social media managers handle publishing, scheduling, paid promotion, and cross-channel analytics. Since some freelancers combine both roles, clarify whether you need deep community engagement, broad content execution, or a hybrid approach.

What KPIs should I use to measure community management success?

Key performance indicators for community management success include member growth, engagement rate, response time to member questions, and sentiment or satisfaction scores. Also track outcomes tied to community initiatives such as event attendance, referrals, or user-generated content. Choose KPIs that align with your business goals, whether that means retention, feedback quality, or brand advocacy.

What tools do online community managers use?

Online community managers typically use social media management platforms, analytics tools, community software, and CRM systems. Popular platforms include Hootsuite, Buffer, or Sprout Social for scheduling; Google Analytics or native platform insights for metrics; and Discourse or Higher Logic Vanilla for dedicated spaces. The specific stack depends on your platforms, workflow, and integration needs.