I'm an online community manager, specializing in creating and cultivating authentic, engaged, and empowered online communities!
I lead online community efforts that encompass every aspect of the member experience, including community onboarding, community operations (and SOP's), strategy, engagement, community platform selection/setup, membership program management, online event programming, & so much more!
Read more about my experience below 👇🏾
👩🏾💻 I CAN LEAD YOUR...
- Community Strategy (& work as your Fractional Chief Community Officer)
- Membership programs, volunteer programs
- Influencer & creator programs
- Forum moderation
- Training your team on community best practices
- Community management needs, including community engagement and support
- Content planning
- Online event programming
- Community platform selection, non-technical setup & implementation
- Community launch efforts, including new member onboarding
- Community operations, team hiring, training, department reorganization
- Incorporate your social media goals into a broader community strategy
- Community KPI's and reporting
🥇 WHAT MAKES ME AN ONLINE COMMUNITY EXPERT?
+ I have over 10 years of working experience in community, marketing, and support and developed my career and specialties around online community, specifically.
+ I've led teams of community managers across the globe, and I have experience working in cross-functional teams
+ I've launched, grown, and managed communities for startups and multinational brands across various industries. I've even worked with internal Meta (Facebook) teams. I elevate communities of all sizes and stages of growth.
+ I work with stakeholders to build online communities aligned with their goals - from engagement & retention to product feedback, ideation & customer support.
+ I've also coached founders on community culture and trained support teams to manage private communities and provide unparalleled support on external social platforms, too!
+ I'm not a "rock star" or "ninja" or any of those buzzwords what you'd call a "full-stack" community manager as I'm highly skilled in everything that creates an invaluable community experience, including community marketing, community operations, strategy, engagement, community platform selection, membership programs, online event programming, and so much more.
⏳ NEED ADVICE IMMEDIATELY?
Use the option on my profile to book a consultation immediately and get the advisement you need to make your journey to a thriving community a smooth one!
+ Get guidance on any of my specialties above
+ Use the time to brainstorm with a community pro
+ Gain insight on community platforms & tools.
+ Leverage my knowledge to create processes & workflows
+ Use my expertise to help hire or manage a community team
+ Discuss larger or long term community projects you need my help with
👋🏾 IMPORTANT NOTES ON DIVERSITY AND INCLUSION:
I prioritize projects where I can work with teams and brands that embrace diversity within the team. As a Black woman myself, I'm especially eager to work with brands led by diverse teams, women, women of color, and black-owned (or African-American led) / BIPOC startups.
A few Tools & Platforms I'm experienced with:
Trello, Asana, Basecamp, Meet Edgar, SmarterQueue, Sprout Social, Hootsuite,
Airtable, Webflow, Mailchimp, Slack, Discourse, Discord, Reddit, MightyNetworks, Mobilize, Pinterest, Instagram, Twitter, Facebook (business pages, messenger, groups, creator studio), YouTube, Google Docs, Sheets, Forms, Slides, Microsoft Office Suite, Mac Keynote, Adobe Photoshop, Canva, GIF makers, Zendesk, Chat Support.
Community Building Specialists
Social Media Management
Online Community Management
Strategy & Planning