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🎯Helping Coaches & Communities Thrive Through Organized Systems & Engagement 🤝 Performance‑driven Community Operations Manager & Virtual Assistant with 5+ years of experience supporting coaches, entrepreneurs, and online communities. I specialize in calendar management, email triage, and community platform operations, ensuring smooth workflows and consistent brand communication. Skilled in Mighty Networks, Google Workspace, Slack, Trello, GoHighLevel, and Meta Business Suite, I help streamline systems, boost member engagement, and maintain organized digital spaces. My track record includes coordinating 20+ weekly meetings across multiple time zones and reducing executive email response times by 60% through optimized inbox systems. Clients value my proactive communication, attention to detail, and seamless cross‑time zone scheduling that enhance efficiency and satisfaction. Whether managing communities, supporting executives, or implementing automation, I bring reliability and results to every project. Key Skills Community Management & Strategy (Mighty Networks) Executive Calendar Management & Cross‑Time Zone Scheduling Email Triage & Inbox Optimization Member Support & Engagement CRM Management (HubSpot, GoHighLevel, Mailchimp) Google Workspace, Slack, Notion, Trello, JotForm, Help Scout Zoom, Fathom, Searchie Canva, Descript, CapCut AI Tools (ChatGPT/Automation) Data Entry, Meeting Minutes & Recording

🟢 ALWAYS AVAILABLE !!!!!! — ACTIVE COMMUNITY & ENGAGEMENT SPECIALIST | MODERATION + SOCIAL GROWTH SUPPORT If your community is unmoderated, noisy, or draining your time, I step in and fix that. I’m Ricardo, a Community Manager and Virtual Assistant with real experience across crypto, gaming, iGaming, and fast-moving online communities, along with support in AI tools, social media operations, and daily admin tasks. I don’t just “watch chats”, I actively manage, protect, and structure your entire community and workflow systems so everything runs smoothly 24/7.. I handle pressure, toxic users, spam, and chaos calmly and professionally—without letting it escalate or affect your brand image. ⚡ What I deliver immediately: -Full Discord & Telegram moderation (real-time control) 🛡️ -Spam, scam, and toxic user removal before damage happens -Active engagement to keep your community alive (not dead chat) 📊 -Fast ticket handling & support responses -Escalation handling with clean, professional judgment -Daily community monitoring & structure enforcement -VA support for admin, CRM, and operational tasks 🧰 Tools I already use like a system: -Discord • Telegram • Slack • WhatsApp -Notion • Canva • Google Workspace • Excel -Buffer • Later • GoHighLevel (GHL) -Meta Ads • X/Twitter Ads • Google Ads -Zapier • Skool • Elementor • GoDaddy 🚀 Why clients hire me (and keep me): -I prevent problems before they become damage -I respond fast and act even faster ⚡ -I don’t need babysitting or constant instructions -I handle pressure and sensitive situations without drama -I keep communities active, structured, and brand-safe 🎯 What this means for you: -You don’t wake up to chaos. -You don’t lose users from bad moderation. -You don’t waste time fixing community issues. I handle it all, quietly, consistently, and professionally. If you want a reliable operator who keeps your community under control while improving engagement and structure, I’m ready to step in immediately. 🚀

Hi, I’m a Discord Expert with 5 years of experience helping brands, communities, and online businesses grow and stay organized. I specialize in community management, account management, assistant/virtual assistant tasks, Web3 & NFT communities, Twitter monetization strategies and handling LinkedIn & Instagram Accounts. I’m experienced in handling customer support, engagement, moderation, onboarding, scheduling, and daily operations while creating a professional and active community environment.

Feeling overwhelmed by time-consuming tasks? I got you. 💎 100% Job Success Score | Top Rated 🌟 6+ years of Content & Community Moderation 𝙝𝙚𝙧𝙚'𝙨 𝙨𝙤𝙢𝙚𝙩𝙝𝙞𝙣𝙜 𝙄 𝙘𝙖𝙣 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪 𝙬𝙞𝙩𝙝 👇👇👇 🔥𝘼𝘿𝙈𝙄𝙉𝙄𝙎𝙏𝙍𝘼𝙏𝙄𝙑𝙀 𝙏𝘼𝙎𝙆𝙎 Proficient in managing time, priorities, and data adeptly while seamlessly multitasking across various tasks to consistently meet deadlines ● Data Entry ● Microsoft Excel ● Google Sheets ● Data Analysis ● Microsoft Excel ● Google Sheets ● Google Workspace ● Microsoft Office ( word, excel, PPT) ● Video Uploads 🔥𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 (𝙀𝙈𝘼𝙄𝙇 & 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏) Deliver exceptional customer service by efficiently handling email and chat support, and promptly addressing inquiries and concerns. ● Zendesk ● Gmail for Business ● Skool ● Slack ● Hubspot 🔥𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏 Proficiently manage and curate engaging social media content while analyzing metrics to enhance audience engagement. ● Content Creation ● Audience Engagement ● Graphic Design 🔥𝙈𝙊𝘿𝙀𝙍𝘼𝙏𝙄𝙊𝙉 Overseeing online communities through Facebook Groups admin tools, Reddit moderation tools, or dedicated community management platforms, ensuring compliance with guidelines, and fostering positive interactions. ● Forum and Content Moderation ● Community Management ● Facebook Group Management ● Social Media Moderation 🔥𝙈𝘼𝙍𝙆𝙀𝙏𝙄𝙉𝙂 ● Copywriting ● Lead Generation ● Email Marketing ● Cold Calling 💎 𝙎𝙊𝘾𝙄𝘼𝙇𝙎 ● Skool ● Facebook ● Instagram ● X (Twitter) ● LinkedIn ● TikTok ● YouTube ● Discord ● Reddit 🛠️ 𝙏𝙊𝙊𝙇𝙎 ● Gmail, Slack, Microsoft Teams, Zoom, Google Meet, Skype, Click up ● Asana, Trello, Google Calendar ● Canva, Capcut ● Google Drive, Dropbox, OneDrive, Google Docs, Microsoft Office 365 ● Zendesk ● Mailchimp ● Sprout Social ● Grammarly, ChatGPT, Quillbot, Co-pilot ● Loom ● Discord ● Jarvee ● Metricool ● Gorgias ● Vimeo ● GHL ● Hubspot ● Jarvee ● Kajabi ● Circle 🟢Sounds like a fit? Then 💬 send me a DM via Upwork Message 🤙 set up a Discovery Call 𝘾𝙇𝙄𝘾𝙆 "𝙃𝙄𝙍𝙀", send an 𝙄𝙉𝙑𝙄𝙏𝙀 or send an 𝙊𝙁𝙁𝙀𝙍 on Upwork

I’m a seasoned Web3 Community Builder with over 5 years of experience launching and scaling crypto, NFT, and DeFi projects from the ground up. I’ve built vibrant, organic communities for four startups, driving engagement, loyalty, and adoption across diverse blockchain ecosystems. Key Achievements: ✔️Launched Communities from Scratch: ✔️Ultron Foundation (Dubai-based Crypto-Fintech, L1 Blockchain): Grew Discord/Telegram to 10K+ active members with 1+ year retention via Zealy/Galxe quests, ambassador programs, and 15+ X Spaces AMAs. Supported ULX token listings on MEXC/ProBit. ✔️Stead (RWA DeFi on Arbitrum): Led community fundraising (2 rounds via Komunitas/Spores Network) and Coinstore CEX listing. Built 5K+ member Telegram/Discord with Zendesk-integrated support, cutting response times by 40%. ✔️Firefly Exchange (DEX on Manta Network): Scaled community to 3K+ users in 3 months with influencer campaigns and giveaways, boosting engagement 300%. ✔️Kahuna Connect (NFT on Polygon/Ethereum): Drove 4K+ organic followers through events and cross-chain marketing. ✔️Community Operations: Managed 3 Discord moderators and 7 social media writers, enforcing moderation guidelines and customer service protocols for positive, compliant engagement across platforms. ✔️Marketing & Influence: Maintained a network of 50+ KOLs, crypto/NFT influencers, and marketers, amplifying launches with targeted content and partnerships. ✔️Tools & Platforms: Expert in Discord, Telegram, Twitter/X, Zendesk, Zealy, Galxe, and cross-chain community building (L1 blockchains, Arbitrum, Manta, Polygon, Ethereum). I bring a proven playbook to launch your project—whether on a custom L1 or established network—with data-driven strategies, censorship-resistant engagement, and scalable operations. My focus is turning communities into loyal user bases that drive adoption and revenue.

Discord and Telegram Community Manager Who Actually Solves Problems If you’re running a Web3 project, you already know the struggle. Spam everywhere. Users asking the same questions 50 times a day. FUD spreading fast. Community getting quiet. Support tickets piling up. You’re trying to build, but you’re stuck firefighting. That's where I come in! I help Web3 founders and teams turn chaotic Discord and Telegram servers into structured, engaged, and professionally managed communities. Not just “moderated” but organized, responsive, and aligned with your brand. I bring hands on experience in blockchain, crypto, NFTs, customer support, and digital operations between AI communities. I do not just delete spam. I build systems that prevent problems before they happen. What I Can Help You With??? Community Management I manage Discord and Telegram communities with structure and intention. • Spam control and bot setup • Clear rules and enforcement • Engaging conversations and activities • Handling FUD calmly and professionally • Supporting launches, AMAs, and announcements Customer Support Your community deserves fast and respectful answers. • Live chat and ticket support • Email handling • Clear, human communication • Turning frustrated users into loyal supporters Virtual Assistance So you can focus on growth and product. • Inbox management • Scheduling and calendar organization • Admin tasks • Process documentation Creative Support • Short form video editing • Basic Canva graphics for posts and announcements • Clean, organized data management Why Clients Like Working With Me I have managed and moderated large Web3 including AI Discord communities with tens of thousands of active users. I understand crypto culture, trading psychology, meme culture, and the pace of Web3. I am organized, proactive, and calm under pressure. When things get heated in the chat, I do not react emotionally. I respond strategically. I do not just “work hours.” I protect your reputation, improve user experience, and create structure so your project can scale without chaos. If your community feels overwhelming, inactive, or unstructured, I can help you fix that. Send me a message and tell me what’s currently frustrating you about your community. Let’s solve it properly. 🚀 There is no such easy way out with cheap labor.