Upwork home
Sign up
Secondary

Hire the best Forum Moderators in the Philippines

Check out Forum Moderators in the Philippines with the skills you need for your next job.
Get started
  • $8 hourly
    • 5.0/5
    • (34 jobs)
    Feeling overwhelmed by time-consuming tasks? I got you. 💎 100% Job Success Score | Top Rated 🌟 5+ years of Content & Community Moderation 𝙝𝙚𝙧𝙚'𝙨 𝙨𝙤𝙢𝙚𝙩𝙝𝙞𝙣𝙜 𝙄 𝙘𝙖𝙣 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪 𝙬𝙞𝙩𝙝 👇👇👇 🔥𝘼𝘿𝙈𝙄𝙉𝙄𝙎𝙏𝙍𝘼𝙏𝙄𝙑𝙀 𝙏𝘼𝙎𝙆𝙎 Proficient in managing time, priorities, and data adeptly while seamlessly multitasking across various tasks to consistently meet deadlines ● Data Entry ● Microsoft Excel ● Google Sheets ● Data Analysis ● Microsoft Excel ● Google Sheets ● Google Workspace ● Microsoft Office ( word, excel, PPT) ● Video Uploads 🔥𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 (𝙀𝙈𝘼𝙄𝙇 & 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏) Deliver exceptional customer service by efficiently handling email and chat support, and promptly addressing inquiries and concerns. ● Zendesk ● Gmail for Business ● Skool ● Slack 🔥𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏 Proficiently manage and curate engaging social media content while analyzing metrics to enhance audience engagement. ● Content Creation ● Audience Engagement ● Simple Graphic Design 🔥𝙈𝙊𝘿𝙀𝙍𝘼𝙏𝙄𝙊𝙉 Overseeing online communities through Facebook Groups admin tools, Reddit moderation tools, or dedicated community management platforms, ensuring compliance with guidelines, and fostering positive interactions. ● Forum and Content Moderation ● Community Management ● Facebook Group Management ● Social Media Moderation 🔥𝙈𝘼𝙍𝙆𝙀𝙏𝙄𝙉𝙂 ● Copywriting ● Lead Generation ● Email Marketing ● Cold Calling 💎 𝙎𝙊𝘾𝙄𝘼𝙇𝙎 ● Skool ● Facebook ● Instagram ● X (Twitter) ● LinkedIn ● TikTok ● YouTube ● Discord ● Reddit 🛠️ 𝙏𝙊𝙊𝙇𝙎 ● Gmail, Slack, Microsoft Teams, Zoom, Google Meet, Skype ● Asana, Trello, Google Calendar ● Canva, Capcut ● Google Drive, Dropbox, OneDrive, Google Docs, Microsoft Office 365 ● Zendesk ● Mailchimp ● Sprout Social ● Grammarly, ChatGPT, Quillbot, Co-pilot ● Loom ● Discord ● Jarvee ● Metricool ● Gorgias ● Vimeo ● Hubspot ● Jarvee 🟢Sounds like a fit? Then 💬 send me a DM via Upwork Message 🤙 set up a Discovery Call 𝘾𝙇𝙄𝘾𝙆 "𝙃𝙄𝙍𝙀", send an 𝙄𝙉𝙑𝙄𝙏𝙀 or send an 𝙊𝙁𝙁𝙀𝙍 on Upwork
    Featured Skill Forum Moderation
    Community Management
    Online Chat Support
    Email Support
    Zendesk
    Social Media Management
    Data Entry
    ChatGPT
    Virtual Assistance
    Administrative Support
    Customer Service
    Content Moderation
    Community Moderation
    Real Estate
    Canva
  • $15 hourly
    • 5.0/5
    • (32 jobs)
    My experience in customer service for more than a decade will be a good addition to your team. I’ve been in the BPO industry for a couple of years as a Customer Service Representative prior to working as a Freelancer. I’ve been providing excellent customer service via chats and email using Zendesk and Velaro, and phone. I have proven ability in relating effectively to individuals at all levels within the organization; perform challenging tasks and keen attention to detail. Capable of maintaining strict confidentiality on job-related matters. Demonstrate strong interpersonal and communication skills, with the capacity to develop and maintain productive working relationships. • Comfortable at multitasking. • Demonstrated capacity to work under pressure and meet tight deadlines. • Effectively gain customer’s trust and provide exceptional customer service. • Secured awards for delivery of exceptional customer service and excellent performance
    Featured Skill Forum Moderation
    Outbound Sales
    Microsoft Excel
    Microsoft Word
    Content Moderation
    Lead Generation
    Customer Service
    Email Communication
    Customer Support
    Online Chat Support
    Email Support
  • $5 hourly
    • 4.9/5
    • (111 jobs)
    I'm a registered Nurse who decided to be a freelance writer/virtual assistant as my new career. I enjoy doing different tasks online, though I'm most experienced with writing, and any VA tasks. I've done so much work for so many clients already, and I can never count anymore how much work I've done online. I can't even share on this overview anymore of what are the things that I can do, but the only thing I do know is that I'd do my best to help my clients with their problems and tasks. I'm a very helpful person with great conscience, and honesty. My strongest skills on the other hand are writing, doing virtual assistant jobs, social media marketing, and everything about games. I can also do other jobs and I' am always willing and prepared to learn. As a Virtual Assistant, it is my task to learn because every client is different. I need to be prepared to engage on new tasks, and to learn and be good at it all the time.
    Featured Skill Forum Moderation
    Scientific Literature Review
    Article Writing
    Forum Posting
    Game Development
    Illustration
  • $16 hourly
    • 4.6/5
    • (40 jobs)
    Hello everyone. My name's Micha. A seasoned Marketing Lead and Community Manager with 5 years of specialized experience in NFT, Meme/Alt Tokens, Play-to-Earn, and other Web3 projects. I transform digital communities into thriving ecosystems through strategic leadership, innovative engagement tactics, and data-driven growth initiatives. Core Competencies - Community Strategy Development & Implementation - Community Growth and Project Launches - Cross-Platform Social Media Management - Team Building & Leadership (15-30 member teams) - Content Creation & Visual Design - Partnership Development & Stakeholder Relations - Event Planning & Community Engagement - Process Development & Optimization Key Services Strategic Community Management: Custom engagement strategies that measurably increase community participation, retention, and conversion rates. Community Growth & Expansion: Proven methodologies for scaling communities from dozens to hundreds of thousands of members through targeted campaigns, strategic partnerships, and viral content initiatives. Comprehensive Platform Management: Expert handling of Discord, Telegram, Medium, Twitter, Instagram, Facebook, TikTok, and Reddit aligned with business objectives. Content Creation & Visual Design: Compelling multimedia content optimized for each platform to maximize reach and engagement. Team Assembly & Management: Custom recruitment and leadership of specialized teams tailored to your project's unique requirements. Partnership Development: Strategic outreach and relationship building with complementary projects, influencers, and content creators. Community Growth Achievements - Expanded a flagship community from 50,000 to 400,000+ members within 18 months - Implemented engagement strategies resulting in 40% increase in daily active users - Developed targeted growth campaigns achieving 30% month-over-month community expansion - Orchestrated strategic partnerships yielding 25,000+ new qualified community members - Designed conversion-focused onboarding processes improving member retention by 35% - Created viral social media campaigns generating 500,000+ impressions across platforms Proven Results - Successfully managed a community exceeding 400,000 members - Developed and scaled multiple servers focusing on NFT, Meme/Alt Tokens, Play-to-Earn, and other Web3 projects. - Led cross-functional teams of 15-30 specialists across various disciplines - Built and managed moderation teams supporting 5-10 concurrent projects, directly contributing to successful project launches and sellouts. I'm available to discuss how my expertise can help elevate your Web3 project to new heights. Let's schedule a consultation to explore tailored solutions for your specific needs.
    Featured Skill Forum Moderation
    Blockchain, NFT & Cryptocurrency
    Cryptocurrency
    Discord Bot Development
    Discord
    Customer Relationship Management
    Telegram
    Communications
    Community Management
    Community Strategy
    Administrative Support
    Interpersonal Skills
    Community Engagement
    Community Moderation
    Human Resource Management
  • $7 hourly
    • 5.0/5
    • (2 jobs)
    Thank you for looking at my profile. I am a self-motivated, competent, resilient, and full-time freelancer with a wide range of experience. I have worked as a data entry, web research, lead generation, and content moderator. I can use my skills as an advantage to accept projects here online. I am also a resigned customer service representative for five years, working on email handling and chat. One of my best assets is making sure that I can provide the best services and outputs to my clients and making sure that I can provide the best solutions to their demands. I have keen eyes for details & a quick learner with the ability to follow instructions. I am willing to be trained, and I know I can do my job as perfectly as possible. Below are some of the task that I can do but not limited to: ✅ Fraud Detection ✅ Content Moderation ✅ Social Media Content Moderation ✅ Appointment Setting ✅ Scheduling ✅ Administrative Task ✅ E-mail Marketing ✅ Internet Research ✅ B2B and B2C Lead Generation ✅ Lead Verified ✅ E-mail Marketing ✅ Data Analyst ✅ Web Research ✅ Product Research ✅ Data Scraping ✅ Transcription ✅ Typist ✅ Excellent Spelling and Grammar Skills ✅ Customer Service (Email , chat) ✅ Social Accounts Creation ✅ Writing, Content Editing, & Proofreading ✅ Data Mining ✅ List Building ✅ Data Entry ✅ English to Filipino Translation ✅ Lead Cleaning and Validation ✅ Cold E-mail ✅ E-mail Campaign ✅ Data Collection ✅ List Building ✅ Social Media Manager ✅ Real Estate Lead Services ✅ Social Media App Management ✅ Data Security Management ✅ CCPA and GDPR Lead Generation ✅ Opt-out and Delete Leads ✅ Spotify Playlist Marketer ✅ Instagram Account Manager ✅ Song Endorsement ✅ Social Media Fraud Specialist I am looking forward to do business with you!
    Featured Skill Forum Moderation
    Online Chat Support
    Social Media Management
    Content Moderation
    Community Moderation
    Fraud Detection
    Focus Group Moderation
    Management Skills
    Customer Support
    Online Research
  • $6 hourly
    • 4.7/5
    • (13 jobs)
    Taking a job online would give me a reason to finally love a job because I can do what I truly love to do. Though I specialize in assisting, managing and handling office works. I'm also very capable in doing all sorts of things like handling complex work and communicating effectively. I'm very particular about detail and always have room for improvement. I'm a fast learner and will always be eager to learn new things.
    Featured Skill Forum Moderation
    Instagram
    Accuracy Verification
    Market Research
    Office Administration
    Data Extraction
    Company LinkedIn Profile
    Illustration
    Outbound Sales
    List Building
    Email Communication
    Lead Generation
  • $8 hourly
    • 5.0/5
    • (5 jobs)
    🙋‍♀️ Hi! You can call me Barbs. I am a dedicated Content Moderator and Trust and Safety Specialist with nearly a decade of experience in social media networks and dating apps. I have a proven track record of maintaining community standards and enhancing user safety. Familiarity and Experience with: ✅Scams and Bots Behavior ✅Hate Speech, Slurs, Caricatures, Tropes, and Memes ✅Generational Slang used in Insults, Harassment, and Threats ✅Street Names of Drugs and Commercial Sex ✅Sensitive Content: Gore, Self-harm, CSAM, Violence and Death ✅Terrorist Organization and Individual ✅Adult Sexual Kinks, Fetishes and Innuendos ✅AI-Generated and Real Revenge Adult Material ✅Pop Culture Trends and Politics Working with the big names in social networks helped me develop and implement moderation policies and moderate complex and sensitive content with confidentiality and efficiency. I am committed to leveraging expertise to support and uphold the integrity of online communities. Please send me an invitation, and let's work together!
    Featured Skill Forum Moderation
    Community Management
    Community Moderation
    Social Media Content
    Customer Service
    Data Labeling
    Image Analysis
    Content Management
    Data Annotation
    Administrative Support
    Content Audit
    Content Analysis
    Email Support
    Content Moderation
    Accuracy Verification
  • $8 hourly
    • 0.0/5
    • (NaN job)
    Hi, I'm Nicci, a Customer Support Specialist with 5 years of experience. I'm dedicated, hardworking, and skilled in delivering high-quality service in my freelancing roles. Here’s a list of services I offer: 1. UserVoice: Organizing and merging customer feedback for developers. 2. Zendesk, Gorgias, ReAmaze: Managing emails, creating tags, using macros, and merging tickets. 3. Shopify Management: Handling order fulfillment, processing, tracking, cancellations, and refunds. 4. Chat Support: Responding to customer inquiries via chat. 5. Social Media Management: Creating and posting content, and monitoring for inappropriate comments. 6. Back Office – Vending Management: Data entry, account/order processing, fraud verification, and order fulfillment. If you think I could be a good fit, feel free to reach out—I’d love to connect!
    Featured Skill Forum Moderation
    Fraud Detection
    Re:amaze
    Customer Support Plugin
    Community Moderation
    Customer Experience
    Customer Satisfaction
    Answered Ticket
    Order Fulfillment
    Gorgias
    Customer Service
    Order Tracking
    Online Chat Support
    Zendesk
    Shopify
  • $9 hourly
    • 0.0/5
    • (NaN job)
    Meet Joseph, a dynamic and results-driven professional who is ready to revolutionize your organization. With 5 years of experience in the business field and is currently taking up Business Management at De La Salle University, Joseph brings a fresh perspective and a proven track record of delivering transformative results. Passionate about driving innovation and embracing new challenges, I thrive in fast-paced environments where I can make a meaningful impact. My strategic mindset and forward-thinking approach allow me to identify untapped opportunities and craft game-changing strategies that propel organizations to new heights. But I don't stop at ideation. I have a proven ability to turn vision into reality, executing plans with precision and driving measurable outcomes. Whether it's streamlining processes, optimizing efficiency, or spearheading growth initiatives, I have a knack for making things happen. With an insatiable thirst for knowledge and a commitment to staying ahead of industry trends, I am constantly evolving and adapting to the ever-changing business landscape. My deep understanding of emerging technologies and market dynamics allows me to position your organization for sustained success in a rapidly evolving world. If you're seeking a dynamic, innovative, and results-oriented professional who is ready to make a lasting impact on your organization, look no further because It's me. Get ready to elevate your business to new heights with my exceptional skills and unwavering dedication to success.
    Featured Skill Forum Moderation
    Logo Design
    Presentation Design
    Web Design
    Content Writing
    Freelance Marketing
    Business
    Management Accounting
    Marketing Management
    Analytics
    Management Skills
    Accounting Basics
    Marketing
    Business Management
    Accounting
  • $5 hourly
    • 0.0/5
    • (NaN job)
    “I’m a moderator/freelancer with experience in document works for small and medium sized businesses. Whether you’re trying to win work, list your services or even create a whole online store – I can help!
    Featured Skill Forum Moderation
    Data Entry
    Content Moderation
    Focus Group Moderation
    Community Moderation
    Design Concept
    Canva
    Microsoft Office
    Typing
  • $10 hourly
    • 0.0/5
    • (NaN job)
    I am a Program Manager with over five years of experience in project management and operational oversight, specializing in climate and energy. I have a proven ability to design, implement, and evaluate programs that align with organizational objectives. My expertise includes stakeholder engagement, budget management, and fostering team collaboration. I am passionate about collaborating with clients who are eager to optimize their workflows, enhance productivity, and achieve their goals effectively. I take pride in identifying opportunities to streamline processes, implement innovative solutions, and deliver measurable results.
    Featured Skill Forum Moderation
    Budget Management
    General Transcription
    Virtual Assistance
    Data Entry
    Project Management
  • $12 hourly
    • 0.0/5
    • (NaN job)
    I'm a licensed history teacher and a former Terms of Service consultant for 10 years. I have worked with projects related mostly to content moderation / Trust and Safety. I have been working in this field since 1999. I started in the C.A.T. Department (Community Action Team) / Moderation Department of AOL Member Services Philippines, Inc. in 1999 up to 2009. I have also worked as a content moderator and team player on other social media platforms such as Kik Find, Ask.com, Chatous Inc., YouTube, Testony Moderation and OuttextMod from 2013 to 2017. In summary, my content moderation experience includes but is not limited to the following tasks: To review content and verify if the content meets the guidelines of the company To take appropriate action on content that violates the guidelines To identify postings for spam related violation To review article comments before being publish To audit system moderated content if correct or incorrect To analyze tweet reports for news worthy content To analyze news comments, user replies, photos, videos that demean, are derogatory, abusive, offensive, vulgar, threatening, terroristic in nature, sexually explicit, and racist in context I have also accomplished data entry work, with a bit of data analysis, for four years which involved topics ranging from historical figures; public figures; significant locations; popular festivities; important machineries; parts of vehicles etc. under the Teraneuro project. I prefer long-term projects but we can discuss other interesting tasks as well. ~
    Featured Skill Forum Moderation
    Fraud Detection
    Data Mining
    Content Audit
    Data Entry
    Customer Service
    Data Analysis
    Content Moderation
    English
  • $6 hourly
    • 0.0/5
    • (NaN job)
    MISSION: To provide at least 100% of satisfaction for every client in every project. Skills: Local SEO Google Maps Backlink building, Local Listing for any Country, Posting Ads, Profile Backlink, Social Bookmarking, Directory Submition, High PR Back link, High PR Blog comments,High PR Forum posting, RSS Submission & RSS Pinging, yahoo answers All local listing i worked is all ACCURATE and high quality. Backlink creation strategy: I am creating anchor text backlink with different keyword and thoroughgoing to Search engine robot to get top place with first page on Google, Yahoo, Bing, Ask, Altivesta. After put your website link with anchor, I will give you report where the links were I placed. No SPAM, No automatic software just Link building manually by using my hand, all backlinks are white hat method & permanent one-way do-follow link. Google Places Optimization: Citations, Google Maps, Directory Submission Thanks
    Featured Skill Forum Moderation
    Press Release
    Google AdSense
    Data Entry
    Social Bookmarking Website
    Web Design
    Directory Submission
    Google Places API
    Google Docs
    Search Engine Optimization
  • $4 hourly
    • 0.0/5
    • (NaN job)
    I aim to build a successful and thriving career here at Upwork.com by providing excellent and quality service to discerning clients. I am a goal-oriented person, handles deadlines and pressure with grace, and I also have a good command of the English language. I am a gamer by heart, a teacher by trade and a professional person all-around. I am into sports, movies and loves reading.
    Featured Skill Forum Moderation
    Creative Writing
    Film Criticism
    Forum Posting
    Data Entry
    Ghostwriting
    Blog Writing
    Game Testing
    Search Engine Optimization
  • $6 hourly
    • 0.0/5
    • (NaN job)
    My career started as a customer service associate for Verizon Internet for a BPO here in the Philippines. I would say that learning about Upwork, Odesk then, was the biggest turning point of my career. I started as a Virtual Assistant with tasks everything under the sun. From then on, I worked with different clients and had extensive training on web research and data entry. Working as a freelancer for 5 years and counting, my knowledge has widened on how to handle difficult situations. I am a team player, and I can work with minimal supervision. With 100% job completion and satisfaction rate, I am definite that my clients are all very satisfied on how the projects are done. I make sure that accuracy, speed and consistency are present at all times. To the Hiring Managers, I can guarantee you my full attention for every task. I want to contribute to the company's well being and success. I want to be a part of something big, and I am not into short term gigs. I am currently looking for a full time, and long term job where I can showcase my knowledge and abilities, as well as create a friendly environment while working. SPECIALTIES: Extensive Web Research Data Entry (Microsoft Office, Google Docs, CRM) User in Microsoft Excel (basic Power Query, Pivot Tables) Customer Service, Technical Support Trello Basecamp Salesforce LinkedIn Amazon, Ebay, Shopify Inventory Management
    Featured Skill Forum Moderation
    Data Mining
    Data Entry
    Data Analysis
  • $10 hourly
    • 0.0/5
    • (NaN job)
    Certified and awarded team player in the field of Content Moderation. Delegated as TOSAdvisor who acts as a Point of Contact to AOL Community Action Team (CAT) Headquarters. Reviews AOL's content such as reported suspicious emails and instant messages, Blogposts, comments on news articles, possible child endangerment reports and files suspected cases thru the National Center for Missing and Exploited Childred (NCMEC) website. Case Mentor at Dell Convergys Clark Philippines. To provide Total Resolution and to ensure Customer Satisfaction is achieved at the end of each interaction. My goal is to strive to do things right the first time to deliver fast and efficient results. *AOL* - Lined up as a back up trainer/supervisor (Hit by the bus program) which is acknowledged by the Department's Program Manager - Handled the TOSAdvisor function which serves as the Department's POC in the absence of a supervisor and likewise a point of contact of the site to the AOL Headquarters and to the site's other departments - In charge of plotting the team's daily, weekly and monthly schedule, making sure all queues and functions are all properly manned and managed - Managed a high-volume of workload within a deadline-driven environment in any given week and consistently met performance benchmarks in all areas (speed, accuracy, productivity). Had an instance where most of the team were out and was left with just two people to man the queue but all went well at the end of the day. - Provide "Just in Time" Support and conduct skills transfer for employees/agents, also considered as a Subject Matter Expertise (SME) by co-employees - Offered creative suggestions to improve CAT tools and policies in order to enhance the member experience and improve member satisfaction - Reviewed and replied to AOL members’ technical and billing issues through Moxie email tool - Real time review and monitoring of AOL and AIM Twitter accounts, which is another portal used to assist members who are having issues or giving comments and feedback - Documented and submitted Customers' issues, problems,feedback and suggestions regarding the AOL and AIM App to the App's developers - Made real time escalations to client regarding tool issues and provides suggestions about process improvement - Helped company attain the highest customer service ratings (as determined by external auditors). AOL CAT Philippines was awarded the Asian - Oceania Computing Industry Organization ICT Best Practice Award in 2010. *DELL* - As a Case mentor, I handled a team comprising a group of 15-20 agents, acted as the team's assistant supervisor who aided them in monitoring service request cases until issues or services are completed as well as providing just in time support to make sure every service call is completed effectively and efficiently - reported tool issues to the Department's moderator on duty - kept the team updated on changes on policies and processes mandated by the client and ensured that all necessary trainings were completed - Made outbound calls to customers who were disconnected during chat/phone conversations or during follow up on service requests. - Sent follow up emails on customers’ service requests using Moxie tool to ensure high customer service rating by consistently earning 100% Customer Satisfaction marks - awarded as Q4 Top agent for 2016
    Featured Skill Forum Moderation
    Email Communication
    Customer Support
    Data Entry
    Content Moderation
    Customer Service
    Online Chat Support
  • $5 hourly
    • 0.0/5
    • (NaN job)
    • Solid customer service and sales experience. • Great understanding of leadership in building and directing the team in achieving the company’s goals, mission and Vision. • Liaison in between departments such as Technical, Communication, Quality Assurance Sales higher management for better understanding and • More than 3 years of extensive experience in technical support with one of the world’s largest technological corporations, DELL Inc. and 14 years with America Online. • Strong hardware and software troubleshooting skills delivered with exceptional customer-handling techniques • Highly analytical and detail-oriented Reporting Specialist; able to improve organizational effectiveness and productivity through critical analysis and problem-solving • A flexible professional willing to learn new methods, values teamwork and quickly adapts to changing environment • Receptive to special projects as well as excellent follow through skills.
    Featured Skill Forum Moderation
    Data Entry
    Sales
    Content Moderation
    Technical Support
    Customer Support
    Email Support
    Online Chat Support
  • $7 hourly
    • 0.0/5
    • (NaN job)
    I am a very hardworking online IT literate, Customer service oriented, and task finisher guy. Give me a job and rest assured that you will get even more than what you paid for. I am an experienced customer service advocate who dealt with various issues and concerns from customers. I, myself is a self made entrepreneur who runs my own computer rental business, understands the value of prompt assistance and service collaborations. Rest assured that all tasks will be given with the highest priority on time and quality.I believe that business relies with good service and customer satisfaction since we need to keep them closer and provide more than their expectations. That same goes with any clients i will work for.
    Featured Skill Forum Moderation
    Multitasking
    Amazon Seller Central
    Customer Support
    Facebook Marketplace
    Customer Service
    Order Tracking
    Zendesk
    Email Support
    Freshdesk
    Data Entry
    Social Media Management
  • $25 hourly
    • 0.0/5
    • (NaN job)
    While every company must have the right sales and marketing strategy, I believe in the value of creating a community around your brand. Turning this community into brand ambassadors and making them feel like they're part of something bigger is what I do best! Whether it's online or in person, I can work with you to build a community of people who are passionate about your brand through community building and brand education. Graduate with a degree unrelated to what I do, I found my calling in community education. I love inspiring people and helping them reach their full potential. And I believe that building a strong, engaged community around your brand is the key to success. So if you're interested in pursuing this goal for your business, let's talk! Send me a message and let's see how I can help your brand become the talk of the town.
    Featured Skill Forum Moderation
    Internet Forum
    Forum Posting
    Forum Engagement
    Community Guidelines
    Online Community
    Content Moderation
    Community Engagement
    Community Outreach
    Community Moderation
    Social Customer Service
    Community Management
    Community Relations
  • $20 hourly
    • 0.0/5
    • (NaN job)
    Delivering Top-Notch Assistance with a Smile! Hello there! My name is Harcy Gomez, your go-to problem solver extraordinaire! A dedicated and skilled Customer Support Professional with a passion for providing exceptional service. 💼 Over 10 productive years of experience supporting customers through multiple channels. 🎓 Bachelor's Degree – Management 👩🏻‍💻 Worked with the biggest Business Process Outsourcing Company in the Philippines. Here are some of my vital skills and areas of expertise👇👇👇 🔸 CUSTOMER SERVICE SKILLS 👉 Strong communication skills: I excel at listening attentively, understanding customer's needs, and able to communicate clearly and effectively through multiple channel (e.g. chat, email) 👉 Empathy, Patience, and Handling Difficult Customers: My goal is to ensure every customer feels valued and supported throughout their journey. 👉 Enthusiasm and Positive Attitude: Whether it's troubleshooting technical problems or answering product inquiries, I'm always ready to go the extra mile to ensure customer satisfaction. 👉 Adaptability to changes in processes or procedures and product updates and services. 👉 I have a knack for remaining calm under pressure, enabling me to handle even the most challenging situations with grace and professionalism 🔸 TECHNICAL SKILLS AND EXPERTISE 👉 Troubleshooting Skills: Diagnose and identify the root cause of the problem to develop the appropriate and effective solution. 👉 Problem-solving skills and Resourcefulness: Able to determine the problem efficiently and delivering tailored solutions that exceed expectations. 👉 Research: Experience in navigating extensive knowledge-based systems and using search techniques to get the best result to provide a method for problem-solving, productivity, and consistency. 👉 Time Management and Multitasking: Thoughtful decision-making and established routine to maximize time in handling multiple issues at a time. 🔸 OTHER SERVICES · Forum/Content Moderation · Data Entry and File Organization · Email Management · General Administrative Tasks · Visual Presentation I am proficient in the following tools and platforms: 🔸 MICROSOFT PRODUCTS AND SERVICES Office 365 · Office for Mac · Windows Operating System · Outlook.com 🔸 CRM PROGRAMS AND REMOTE ACCESS TOOLS Helpshift · Rave · CCF · LogMein 🔸 CLOUD STORAGE SERVICES Onedrive · Google Drive · Dropbox 🔸 COMMUNICATION SOFTWARE Slack · Microsoft Teams · Skype · Google Meet 🔸 PHOTO AND VIDEO EDITING Canva · Capcut · iMovie My goal is to help create a seamless customer experience that builds brand loyalty and drives positive reviews. If you're seeking a Customer Support Professional who combines expertise, empathy, and a genuine desire to make customers happy, then look no further. I'm excited to leverage my skills and make a meaningful impact on your organization's success. Let's connect and discuss how I can contribute to your team's growth.
    Featured Skill Forum Moderation
    Microsoft Outlook
    Online Chat Support
    Email Support
    Canva
    Technical Support
    Dropshipping
    Ecommerce Support
    Customer Service
    Administrative Support
    Data Entry
    Product Listings
    Content Moderation
    Customer Support
    Microsoft Office
  • $10 hourly
    • 0.0/5
    • (NaN job)
    I have worked for AOL for 5 years as a Billing Consultant and another 5 years as a content moderator. Moderating on two types of Product communication. One to one communication includes email and instant messaging. Also, the one to many communication moderating profiles, chats, message boards and commenting. I am also hosting on Kids chat rooms where I make sure that the kids are safe while inside the chat room by reminding them not to provide their personal information online. I moderate kids and adults chat room. I thoroughly review the conversations and cancel accounts that violate the Terms of Service of AOL Privacy Policies. I also review cases which are described as child endangerment. These are issues wherein an adult or teen may be soliciting an illegal or inappropriate favor from children. To address this kind of reports, I would fill up a form with the National Center for Missing and Exploited Children also known as Amber alert to alert the US authorities for the possible entrapment of the suspected child predator. At present, I am doing a moderation for AIrtasker. I review and moderate 38,000 plus influx reports posted by the members. Investigating, flagging and canceling post that violates the Community Guidelines. Moderation is one of the challenging but most enjoyable jobs I consider and with that, I look forward to working with you in providing excellent moderation and customer service.
    Featured Skill Forum Moderation
    Content Moderation
    Office Administration
    Online Chat Support
    Email Communication
  • $10 hourly
    • 0.0/5
    • (NaN job)
    More than 15 years of experience in: - Content Moderation (Data/Text/Image/Video) and Analysis - Moderation Rules-Guideline Drafting - Quality Analyst - Appeals & Escalation - Customer/Technical & EMAIL Support - Data Investigative Research & Entry - Social Media Management - Sales Web Chat I can provide you with the required skills and attitude not just hard work and motivation but also the special detail & focus that is needed for any job. My work experiences would enable me to transition effectively and the professionalism I gained would fit me well.
    Featured Skill Forum Moderation
    AI Fact-Checking
    Video Editing
    Content Creation
    Data Analysis
    Email Support
    Online Chat Support
    Administrative Support
    Social Media Management
    Fraud Detection
    Data Entry
    Online Research
    Community Guidelines
    Community Moderation
    Content Moderation
  • $20 hourly
    • 0.0/5
    • (NaN job)
    I am what you call a "Jack of All Trades." With over 10 years of experience as a Customer Service Representative across various lines of business, including Banking, Medical, Telco, and Insurance, I have a diverse background. I also spent 3 years as a BPO Supervisor before transitioning into freelancing. As a freelancer, I have worked extensively in crypto-related ICOs and retail companies, taking on roles such as: Digital Marketer Community Manager Growth Hacker Marketing Consultant Project Manager Moderation Specialist Virtual Assistant In addition, I had the opportunity to work as a Creative Writer for two years, where I wrote detailed reviews for upcoming ICOs and profitable crypto platforms. I specialize in planning and executing marketing and social media strategies for various clients, with a strong understanding of communities on platforms like Steemit, Medium, Discord, Reddit, Facebook, Twitter, and Bitcointalk. If you're looking for a reliable, organized Customer Service Representative or a creative Digital Marketer, I’m confident I can help you achieve your goals. Feel free to shoot me a message! Some tasks I’ve handled as a Project Manager / Admin / Virtual Assistant: - Planning & Coordination: Developed project plans, coordinated teams, and monitored progress. - Team Management: Led teams, assigned tasks, and conducted meetings. - Risk Management: Identified and mitigated risks, managed issues. - Budget Management: Developed and tracked budgets, prepared reports. - Scheduling: Coordinated meetings, managed calendars. - Communication: Handled calls, emails, and correspondence. - Administrative Support: Provided remote assistance, managed emails, data entry, updated databases, generated reports, and ensured data accuracy. - Social Media Management: Created posts, responded to messages, analyzed metrics. - Customer Support: Handled inquiries, updated accounts, and resolved issues. - Content Creation: Wrote and edited content, created graphics. - Project Assistance: Tracked timelines, assisted with coordination, and communicated with team members.
    Featured Skill Forum Moderation
    Virtual Assistance
    Customer Engagement
    Blockchain
    Social Media Marketing Strategy
    Brand Management
    Technical Support
    ICO Marketing
    Discord
    Sales
    Growth Hacking
    Gaming
    Cryptocurrency
    Content Writing
    Customer Service
  • $13 hourly
    • 0.0/5
    • (NaN job)
    Customer support is truly my passion—I love talking to people, solving problems, and making sure customers feel taken care of. I’ve got years of experience helping e-commerce businesses thrive, and I’m an admin power user in Shopify with a Gorgias certification: academy.gorgias.com/certificate/G_gfQQxzNg I’m also knowledgeable in Zendesk and know how to keep things running smoothly behind the scenes. Helping customers succeed is always my goal, and I bring both empathy and efficiency to every interaction. If you need someone who gets e-commerce and knows how to handle support with care and professionalism, I’m your go-to person.
    Featured Skill Forum Moderation
    Gorgias
    Discord
    Appointment Scheduling
    Ecommerce
    Shopify
    Canva
    Community Management
    Administrative Support
    Social Media Lead Generation
    Customer Support
    Sales
    Customer Satisfaction
    Zendesk
    Email Support
  • $6 hourly
    • 0.0/5
    • (NaN job)
    ✨ A self-motivated professional who is comfortable working remotely. Hi there. I'm Jen. 🎓 Bachelor's Degree - Entrepreneurial Management 🕵️Content Moderator -- I am 𝙖 𝙨𝙠𝙞𝙡𝙡𝙚𝙙 𝙥𝙧𝙤𝙛𝙚𝙨𝙨𝙞𝙤𝙣𝙖𝙡 𝙬𝙝𝙤 𝙝𝙖𝙣𝙙𝙡𝙚𝙨 𝙩𝙝𝙚 𝙨𝙪𝙗𝙢𝙞𝙨𝙨𝙞𝙤𝙣 𝙤𝙛 𝙪𝙨𝙚𝙧-𝙜𝙚𝙣𝙚𝙧𝙖𝙩𝙚𝙙 𝙘𝙤𝙣𝙩𝙚𝙣𝙩 𝙩𝙤 𝙖𝙣 𝙤𝙣𝙡𝙞𝙣𝙚 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢. 💼 Experienced Customer Service Rep ⚡ Certified Virtual Assistant, GVA/EA, SMM and Basic WordPress -- 𝙄 𝙝𝙖𝙫𝙚 𝙩𝙝𝙚 ❤️ 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙩𝙖𝙨𝙠𝙨 𝙖𝙣𝙙 𝙘𝙖𝙣 𝙙𝙤 𝙩𝙝𝙚𝙢 𝙞𝙣 𝙝𝙚𝙖𝙧𝙩𝙗𝙚𝙖𝙩. And here are the services I offer. 👇👇👇 🕵️𝘾𝙊𝙉𝙏𝙀𝙉𝙏 𝙈𝙊𝘿𝙀𝙍𝘼𝙏𝙄𝙊𝙉: When it comes to content moderation, I have all the right skills. With excellent communication and attention to detail, I'll ensure your content is on point. Armed with good judgment and emotional resilience, I navigates tricky situations like a pro. Technical proficiency? You bet! I know a way around the tools and platforms needed for effective content moderation. Time management is key for me. I'll keep a watchful eye on your content and ensure it's always up to date. Plus, My cultural awareness brings an extra layer of understanding and nuance to my content moderation skills. 👥 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀: Customer Support? I've got you covered! I am a master of phone, chat, and email support, effortlessly turning customer inquiries into delightful conversations. Managing emails is a piece of cake for me, whether it's in Gmail or Outlook. I'll keep your inbox organized like a pro! Cold calling? No problem! I fearlessly dives into the world of phone conversations, making connections and driving results. Need appointments set? Consider it done! My appointment setting skills will make your schedule a breeze. 📱𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏/𝙈𝘼𝙍𝙆𝙀𝙏𝙄𝙉𝙂: I am an expert in Social Media, fluent in the languages of Facebook, Instagram, TikTok, and LinkedIn. I know the ins and outs of each platform like the back of my hand. From creating eye-catching ads to optimizing them for maximum impact, I've got the skills to make your brand shine. Facebook and Instagram posting? Easy peasy! I will curate captivating content that keeps your followers engaged and coming back for more. With tools like CANVA and Capcut in my toolkit, I will deliver the necessary artistic flair to make your social media presence stand out. 💼𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝘾𝙀: Need help with Google Workspace? I am pro when it comes to Google Drive, Docs, Sheets, and Forms. I'll make collaboration a breeze. Microsoft Office? No worries! I am proficient in Outlook, Excel, and Word, ensuring your tasks are handled efficiently and professionally. From customer support to social media management, I wear many hats and is ready to assist you in whatever way you need. Data entry, travel planning, email marketing, task management—you name it, I can handle it with ease. Research, file management, scheduling, and email management are all part of my skill set. I'll tackle any task with a smile. 𝙏𝙤𝙤𝙡𝙨 𝙖𝙣𝙙 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 𝙄 𝙖𝙢 𝙥𝙧𝙤𝙛𝙞𝙘𝙞𝙚𝙣𝙩 𝙞𝙣: 🔥 COMMUNICATION 𝗧𝗢𝗢𝗟𝗦 · Slack, Flock , Trello, Asana, · Microsoft 365 (MS Teams, Word, Powerpoint, Outlook, OneNote, OneDrive, etc.) · Google Workspace (Gmail, Google Drive, Google Chat, Google Docs, etc.) 🔥 𝗣𝗛𝗢𝗧𝗢 𝗔𝗡𝗗 𝗩𝗜𝗗𝗘𝗢 𝗘𝗗𝗜𝗧𝗜𝗡𝗚 · Canva, Capcut If you think we're a good fit just beep me up! 💬 Always ready for a discovery call📞 *wink* PS. I love to sing.🎙️ 🎵 Singing is my passion.
    Featured Skill Forum Moderation
    Customer Service
    Customer Support
    Cybersecurity Tool
    Community Moderation
    Content Moderation
  • $5 hourly
    • 0.0/5
    • (NaN job)
    I am highly skilled with 5 years of experience. I specialize in 𝗡𝗼𝗻-𝘃𝗼𝗶𝗰𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲, 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 and 𝗚𝗮𝗺𝗲 𝗧𝗲𝘀𝘁𝗶𝗻𝗴 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗯𝘂𝗴𝘀. I also have a year of experience being a 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 and have a strong track record of delivering high-quality work that meets my client's requirements. I am proficient in using 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗘𝘅𝗰𝗲𝗹 𝗮𝗻𝗱 𝗚𝗼𝗼𝗴𝗹𝗲 𝗦𝗵𝗲𝗲𝘁𝘀. I am committed to delivering projects on time and within budget and am available to work on both short-term and long-term projects.
    Featured Skill Forum Moderation
    Google Sheets Automation
    Community Moderation
    Google Sheets
    Game Testing
    Bug Reports
    Photo Editing
    Administrative Support
    Content Moderation
    Excel Formula
    Online Research
    Communications
    Microsoft Excel
    Typing
    Data Entry
  • $5 hourly
    • 0.0/5
    • (NaN job)
    I had been in the Customer Service industry for almost eight years and worked for famous brands such as United Parcel Service (FTE), Microsoft and Uber (FTE). These experiences have made me skilled in handling wide range of customer issues and in difficult situations, affording me excellent critical thinking skills. I am also confident that I'd make a strong addition to job posts related to Customer Support in different media like chat, email, forum and phone. In the past, I have also contributed several articles to Women Today magazine, Kerygma and Heroes Today. Three of my poems were also featured in the book, "Our Own Voice." I used to maintain a personal blog which contains several poems and articles that I wrote.
    Featured Skill Forum Moderation
    Data Entry
    Essay Writing
    Customer Experience
    Physical Science
    Creative Writing
    Problem Solving
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Top cities for Forum Moderators in the Philippines
Show more