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Feeling overwhelmed by time-consuming tasks? I got you. 💎 100% Job Success Score | Top Rated 🌟 6+ years of Content & Community Moderation 𝙝𝙚𝙧𝙚'𝙨 𝙨𝙤𝙢𝙚𝙩𝙝𝙞𝙣𝙜 𝙄 𝙘𝙖𝙣 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪 𝙬𝙞𝙩𝙝 👇👇👇 🔥𝘼𝘿𝙈𝙄𝙉𝙄𝙎𝙏𝙍𝘼𝙏𝙄𝙑𝙀 𝙏𝘼𝙎𝙆𝙎 Proficient in managing time, priorities, and data adeptly while seamlessly multitasking across various tasks to consistently meet deadlines ● Data Entry ● Microsoft Excel ● Google Sheets ● Data Analysis ● Microsoft Excel ● Google Sheets ● Google Workspace ● Microsoft Office ( word, excel, PPT) ● Video Uploads 🔥𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 (𝙀𝙈𝘼𝙄𝙇 & 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏) Deliver exceptional customer service by efficiently handling email and chat support, and promptly addressing inquiries and concerns. ● Zendesk ● Gmail for Business ● Skool ● Slack ● Hubspot 🔥𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏 Proficiently manage and curate engaging social media content while analyzing metrics to enhance audience engagement. ● Content Creation ● Audience Engagement ● Graphic Design 🔥𝙈𝙊𝘿𝙀𝙍𝘼𝙏𝙄𝙊𝙉 Overseeing online communities through Facebook Groups admin tools, Reddit moderation tools, or dedicated community management platforms, ensuring compliance with guidelines, and fostering positive interactions. ● Forum and Content Moderation ● Community Management ● Facebook Group Management ● Social Media Moderation 🔥𝙈𝘼𝙍𝙆𝙀𝙏𝙄𝙉𝙂 ● Copywriting ● Lead Generation ● Email Marketing ● Cold Calling 💎 𝙎𝙊𝘾𝙄𝘼𝙇𝙎 ● Skool ● Facebook ● Instagram ● X (Twitter) ● LinkedIn ● TikTok ● YouTube ● Discord ● Reddit 🛠️ 𝙏𝙊𝙊𝙇𝙎 ● Gmail, Slack, Microsoft Teams, Zoom, Google Meet, Skype, Click up ● Asana, Trello, Google Calendar ● Canva, Capcut ● Google Drive, Dropbox, OneDrive, Google Docs, Microsoft Office 365 ● Zendesk ● Mailchimp ● Sprout Social ● Grammarly, ChatGPT, Quillbot, Co-pilot ● Loom ● Discord ● Jarvee ● Metricool ● Gorgias ● Vimeo ● GHL ● Hubspot ● Jarvee ● Kajabi ● Circle 🟢Sounds like a fit? Then 💬 send me a DM via Upwork Message 🤙 set up a Discovery Call 𝘾𝙇𝙄𝘾𝙆 "𝙃𝙄𝙍𝙀", send an 𝙄𝙉𝙑𝙄𝙏𝙀 or send an 𝙊𝙁𝙁𝙀𝙍 on Upwork

I am a detail-oriented quality analyst with 5 years of experience in content moderation and ensuring a safe online environment. I excel in identifying and resolving content issues while rigorously applying community standards to enhance user experiences. My background as a Trust and Safety Associate has equipped me with the skills to navigate complex guidelines and frameworks, allowing me to deliver consistent quality across diverse platforms. I have a knack for fostering communication between teams and stakeholders to ensure a seamless content flow. If you are looking for an expert who can enhance your content moderation processes and uphold community integrity, let's connect and discuss how I can contribute to your success.

If you are looking for someone who wouldn't waste your time and money, then hire me! I've been working for years as an Administrative Assistant/PBN Manager and well versed in data entry, research, Google sheets, Google docs, different project management tools and more. I have worked on different projects such as Content Moderation, Email Outreach, Social Media Engagement, Wordpress and other VA related tasks. I can promise quick and good quality work. I am looking for part/full time opportunities and clients whom I can build a long term working relationship with. I am very confident that I'll be able to satisfy clients with my work.

400K+ member community built. 20+ Web2/Web3 projects scaled. 5+ years turning Discord servers, Telegram groups, and Social media accounts into thriving, revenue-driving communities. Hi, I'm Michaela, a Community Manager, Social Media Manager, and Growth Strategist specializing in crypto, Web3, NFT, GameFi, DeFi, DAO, gaming, SaaS, and tech startups. I've helped founders go from zero to loyal, active communities across Discord, Telegram, X (Twitter), Reddit, LinkedIn, Instagram, TikTok, and WhatsApp, and I've managed teams of 15-40 moderators, shillers, and content creators along the way. What I bring to the table: 📈 Growth Hacking & Community Growth This is my bread and butter. Rapid, scrappy, data-driven tactics that scale communities fast without massive ad budgets. Viral referral loops, gamified quests (Zealy, Galxe, Layer3), strategic partnerships, airdrop campaigns, incentivized engagement, raid trains, giveaways, and retention funnels. I've taken servers from under 1K to six figures using organic growth alone. 🌟 Influencer & KOL Management I identify, vet, negotiate with, and manage influencers and Key Opinion Leaders across X, YouTube, Telegram, TikTok, and Twitch. From micro-influencers to top-tier crypto KOLs, I handle outreach, contracts, content briefs, campaign tracking, and performance reporting. I build ambassador programs and hype campaigns that convert, not just impressions. 🚀 Community Management & Strategy End-to-end community strategies that turn lurkers into advocates. Onboarding flows, engagement loops, AMAs, ambassador programs, tiered role systems, and tokenomics-aligned incentives. I know what moves the needle in crypto and Web3 communities. 🐦 X (Twitter) Growth & Strategy Content calendars, thread frameworks, shilling and raiding coordination, KOL outreach, Twitter Spaces hosting, engagement farming, hashtag campaigns, and organic growth tactics built for crypto, gaming, and tech audiences. 💬 Discord & Telegram Management Server architecture, custom bot setup (MEE6, Collab.Land, Carl-bot, and custom bots), moderator team building, anti-FUD protocols, scam and raid protection, and gamified engagement systems that keep communities alive 24/7. 📢 Reddit Community Management Subreddit growth, AMA coordination, authentic engagement, and reputation management across crypto, gaming, and tech subs. 🎯 Content & Social Media Management Copywriting, content calendars, viral hooks, meme marketing, knowledge base articles, and cross-platform campaigns for Web2 and Web3 projects, from NFT mints and token launches to game releases and product drops. 👥 Team Building, Recruitment & HR With 9+ years of HR experience (Gameloft, KT Group Myanmar, LPU), I also handle full-cycle recruitment and team structuring. I hire moderators, shillers, content creators, designers, and community leads. I build the people behind the community, not just the community itself. Industries I specialize in: Tech Startups, Mobile Apps, Gaming, Crypto, Web3, NFTs, DeFi, GameFi, P2E, Metaverse, DAO, SaaS. Notable clients: Big Time Studios, Hamieverse, Magic Wave, IO Charts, Blockovate (Metacade, AltSignals, Chancer, ShibaMemu), ESPA-Digitalax, Qoomon Quest, Political Pump, and 15+ more. Keywords I work with daily: Crypto Community Manager, Web3 Community Manager, NFT Community Manager, Discord Moderator, Telegram Admin, Twitter Growth, KOL Management, Influencer Marketing, Growth Hacking, Community Strategy, Social Media Management, Moderation, Ambassador Programs, Airdrop Campaigns, AMA Coordination, Tokenomics Consulting. Whether you're launching a new game, growing a Reddit community, scaling a Discord server, prepping for an NFT mint, running a token launch, or need a growth strategist to build your community from scratch, I turn communities into movements. Let's hop on a call and talk about what you're building.

Certified and awarded team player in the field of Content Moderation. Delegated as TOSAdvisor who acts as a Point of Contact to AOL Community Action Team (CAT) Headquarters. Reviews AOL's content such as reported suspicious emails and instant messages, Blogposts, comments on news articles, possible child endangerment reports and files suspected cases thru the National Center for Missing and Exploited Childred (NCMEC) website. Case Mentor at Dell Convergys Clark Philippines. To provide Total Resolution and to ensure Customer Satisfaction is achieved at the end of each interaction. My goal is to strive to do things right the first time to deliver fast and efficient results. *AOL* - Lined up as a back up trainer/supervisor (Hit by the bus program) which is acknowledged by the Department's Program Manager - Handled the TOSAdvisor function which serves as the Department's POC in the absence of a supervisor and likewise a point of contact of the site to the AOL Headquarters and to the site's other departments - In charge of plotting the team's daily, weekly and monthly schedule, making sure all queues and functions are all properly manned and managed - Managed a high-volume of workload within a deadline-driven environment in any given week and consistently met performance benchmarks in all areas (speed, accuracy, productivity). Had an instance where most of the team were out and was left with just two people to man the queue but all went well at the end of the day. - Provide "Just in Time" Support and conduct skills transfer for employees/agents, also considered as a Subject Matter Expertise (SME) by co-employees - Offered creative suggestions to improve CAT tools and policies in order to enhance the member experience and improve member satisfaction - Reviewed and replied to AOL members’ technical and billing issues through Moxie email tool - Real time review and monitoring of AOL and AIM Twitter accounts, which is another portal used to assist members who are having issues or giving comments and feedback - Documented and submitted Customers' issues, problems,feedback and suggestions regarding the AOL and AIM App to the App's developers - Made real time escalations to client regarding tool issues and provides suggestions about process improvement - Helped company attain the highest customer service ratings (as determined by external auditors). AOL CAT Philippines was awarded the Asian - Oceania Computing Industry Organization ICT Best Practice Award in 2010. *DELL* - As a Case mentor, I handled a team comprising a group of 15-20 agents, acted as the team's assistant supervisor who aided them in monitoring service request cases until issues or services are completed as well as providing just in time support to make sure every service call is completed effectively and efficiently - reported tool issues to the Department's moderator on duty - kept the team updated on changes on policies and processes mandated by the client and ensured that all necessary trainings were completed - Made outbound calls to customers who were disconnected during chat/phone conversations or during follow up on service requests. - Sent follow up emails on customers’ service requests using Moxie tool to ensure high customer service rating by consistently earning 100% Customer Satisfaction marks - awarded as Q4 Top agent for 2016

Helping businesses streamline operations with reliable administrative support, content moderation, customer service, data management, and Meta Ads. With over 10,000+ hours worked, $30K+ earned, and a 100% Job Success score on Upwork, I have built a reputation for delivering accurate, efficient, and high-quality work. I am a full-time freelancer with extensive experience in content moderation, fraud detection, customer support, data annotation, lead generation, web research, administrative support, and Meta Ads. Before freelancing, I spent five years as a Customer Service Representative specializing in email and live chat support, where I developed strong communication, problem-solving, and customer relationship skills. Over the years, I have gained hands-on experience supporting businesses across a variety of industries, handling administrative tasks, research, lead generation, social media management, data-related projects, customer support, fraud prevention, and digital marketing. I adapt quickly to new tools and workflows, allowing me to deliver accurate results while maintaining efficiency and professionalism. I take pride in being detail-oriented, dependable, and proactive. I work efficiently, communicate clearly, and consistently deliver quality results while meeting deadlines. My goal is to provide reliable support that allows businesses to focus on growth while knowing their projects are in capable hands. If you're looking for a dedicated freelancer who values professionalism, accuracy, and long-term partnerships, I'd be happy to discuss how I can contribute to your business. I look forward to working with you.