Top Rated Plus IT Professional with 15+ years of enterprise experience helping businesses design, troubleshoot, secure, and optimize networks, Microsoft 365 environments, Windows servers, VPNs, and cloud infrastructure.
I have worked with leading organizations including Accenture, Hewlett Packard (HP), Cisco, and Australian Managed Service Providers such as BaseHost, MACIT, and Easy Internet Services, supporting businesses ranging from small offices to large enterprise environments.
I specialize in helping businesses keep their IT infrastructure secure, reliable, and running efficiently through proactive support and practical solutions.
Core Expertise
Managed IT Services (MSP)
Level 1–3 Help Desk Support
Microsoft 365 Administration
Active Directory & Entra ID
Windows Server Administration
Windows 10/11 & macOS Support
User Onboarding & Offboarding
VPN Configuration & Troubleshooting
Printer & Peripheral Support
Remote Desktop Support
Email Migration & Administration
Networking
Cisco Routing & Switching
Enterprise Wireless (Cisco & Aruba)
VLANs, STP, OSPF, BGP
VPN & Site-to-Site Connectivity
Firewall Configuration
DNS, DHCP & TCP/IP
Cisco Meraki
Network Troubleshooting
Network Documentation
Cloud & Infrastructure
Microsoft 365
Exchange Online
SharePoint
Teams
Intune
Azure Fundamentals
Google Workspace
Virtual Machines
Backup & Disaster Recovery
Automation
Python for Network Automation
Ansible
Network Monitoring Scripts
Configuration Automation
Operational Reporting
Process Automation
Services I Offer
✔ Microsoft 365 Administration
✔ Windows & macOS Support
✔ Active Directory & Entra ID
✔ Network Troubleshooting
✔ VPN Setup & Support
✔ Cisco Networking
✔ Firewall Configuration
✔ Python Network Automation
✔ WordPress Support
✔ Technical Documentation
✔ Remote IT Support
Network Engineering
VPN
Python
Virtual LAN
IPv6
Cisco Router
ITIL
JNCIA-Junos
Cisco IOS
Aruba
Ansible
Juniper
Cisco Certified Network Associate
Precious M.
Lagos, Nigeria
$5/hr
5.0
13 jobs
STRUGGLING WITH LOW ENGAGEMENT, SILENT LURKERS, POOR ONBOARDING, OR A SKOOL COMMUNITY THAT FEELS DISORGANIZED?
If members are joining but not participating, getting lost after signing up, or your community feels more like a content library than a Engaged community, you're in the right place.
I'm a Skool Community Strategist who helps coaches, creators, and business owners build communities that members actually want to engage with, not just join. I specialize in designing community systems that improve onboarding, activate lurkers, increase member retention, and create an experience that keeps people coming back.
I HELP COACHES, CREATORS, EDUCATORS, AND MEMBERSHIP BUSINESSES BUILD, OPTIMIZE, AND GROW HIGH-PERFORMING SKOOL COMMUNITIES THAT INCREASE MEMBER ENGAGEMENT, IMPROVE RETENTION, ACTIVATE SILENT LURKERS, AND CREATE AN EXCEPTIONAL LEARNING EXPERIENCE.
MY SERVICES::
🚀 SKOOL COMMUNITY ARCHITECTURE & OPTIMIZATION
✔ Complete Skool Community Setup & Configuration
✔ Community Structure, Categories & Navigation Optimization
✔ Classroom & Course Organization
✔ Resource Library & Knowledge Base Organization
✔ Legacy Community Cleanup & Restructuring
✔ Community Health Audit & Optimization Roadmap
👋 MEMBER ONBOARDING & ACTIVATION
✔ New Member Journey Mapping (Signup → First Post → First Win)
✔ Welcome Experience & Start Here Optimization
✔ Welcome DM & Onboarding Flow Recommendations
✔ First-Week Engagement Systems
✔ Lurker Activation Strategy
✔ Member Retention Frameworks
💬 COMMUNITY ENGAGEMENT & MANAGEMENT
✔ Daily Community Management & Moderation
✔ Discussion & Conversation Strategy
✔ Weekly Engagement Campaigns & Challenges
✔ Content Calendar & Engagement Planning
✔ Comment Management & Member Support
✔ Community Guidelines & Moderation Policies
📈 COMMUNITY GROWTH & RETENTION
✔ Community Growth Strategy
✔ Member Retention Optimization
✔ Engagement Analytics & Performance Reviews
✔ Community Events & Accountability Systems
✔ Continuous Community Improvement
WHY CLIENTS WORK WITH ME
✔ I don't just manage Skool communities, I optimize the entire member experience.
✔ Every recommendation is backed by community strategy, not generic social media advice.
✔ I focus on the metrics that matter: engagement, retention, participation, and long-term community health.
✔ I proactively identify friction points before they impact your members.
✔ Organized workflows, clear communication, and dependable execution.
✔ Community-first mindset, every decision is made to create a better experience for your members while supporting your business goals.
WHAT YOU CAN EXPECT
✔ A well-structured Skool community that's easy to navigate.
✔ Higher member participation and fewer silent silent lurkers.
✔ A smoother onboarding experience that keeps new members engaged from day one.
✔ Increased course completion and member retention.
✔ Consistent conversations without relying on constant reminders.
✔ A scalable community system that grows with your business.
✔ More time for you to focus on coaching, creating content, and growing your business while your community runs efficiently.
Whether you're launching a brand-new Skool community, migrating an existing one, or trying to revive a community that's lost momentum, I'll help you build a community that members genuinely enjoy being part of and one that supports your long-term business goals.
📩 Click "INVITE TO JOB" and let's discuss your Skool community. In our first conversation, I'll identify quick-win opportunities to improve engagement, onboarding, and overall community health, so you can see exactly how I'd approach your community before we even begin working together.
Core Expertise
Skool Expert • Skool Community Builder • Skool Community Manager • Skool Specialist • Skool Community Strategy • Skool Setup • Skool Account Setup • Skool Course Creator • Skool Online Course • Skool Course Setup • Skool Community Optimization • Skool Community Growth • Skool Engagement Strategy • Skool Onboarding • Skool Automation • Skool Community Audit • Community Retention • Community Activation • Online Course Creator
community Guidelines, Community Engagement, Community Outreach Customer Support Customer Engagement, Copywriting, Event Planning, Community Strategy, Social Media Management, Content Moderation, Content Creation, Industry Research, Community Management, Community Moderation, Course Creation, Content Upload, Landing Page, Church Community Builder, Content Writing, Community Relations, Teachable, Course, Online Community, eLearning, Instructional Design, Kajabi, Customer Service
Community Manager for Online Communities, Community Engagement Specialist, Community Building Expert, Paid Community Management, VIP Community Manager, Private Community Setup, Online Community Manager, Community Growth Strategist, Community Retention Specialist, Community Onboarding Manager, Community Moderation Services
Community Management
Community Guidelines
Community Engagement
Customer Engagement
Copywriting
Event Planning
Community Strategy
Social Media Management
Content Moderation
Content Creation
Community Moderation
Online Instruction
Instructional Design
Online Community
Church Community Builder
Community Strategy Audit
Community Promotion & Growth Hacking
Content Upload
Customer Support
Community Relations
Kyla I.
Davao, Philippines
$4/hr
5.0
35 jobs
Hi, I’m a Discord Expert with 5 years of experience helping brands, communities, and online businesses grow and stay organized. I specialize in community management, account management, assistant/virtual assistant tasks, Web3 & NFT communities, Twitter monetization strategies and handling LinkedIn & Instagram Accounts. I’m experienced in handling customer support, engagement, moderation, onboarding, scheduling, and daily operations while creating a professional and active community environment.
Microsoft Excel
Data Entry
Microsoft Office
Communications
Online Research
Discord
Discord Bot Development
Virtual Assistance
Online Chat Support
NFT
Customer Service
Community Moderation
Focus Group Moderation
Twitter/X
Social Media Management
Eero N.
Helsinki, Finland
$25/hr
4.7
101 jobs
Over the past several years I have been building hands-on experience supporting organizations with day-to-day cloud operations, user lifecycle management, security administration, and endpoint management across Microsoft, Google, and cloud-native environments. Along the way I have
⮚ Built hands-on professional experience administering Microsoft 365 and Google Workspace environments, including user provisioning and deprovisioning, license management, security policy administration, mail and collaboration platform support, and day-to-day tenant management;
⮚ Worked extensively with identity and access management technologies including Microsoft Entra ID, SSO integrations, SCIM provisioning, MFA enforcement, conditional access policies, group-based access management, and automated user lifecycle workflows across multiple SaaS platforms;
⮚ Managed endpoint administration across Windows, macOS, iOS, and mobile environments using Microsoft Intune, Mosyle MDM, Apple Business Manager, and modern device management frameworks focused on compliance, enrollment automation, and policy enforcement;
⮚ Developed practical cloud infrastructure knowledge in Microsoft Azure and AWS, working with networking, resource governance, cloud security controls, infrastructure deployment, backup solutions, and supporting cloud environments for both internal operations and customer-facing systems;
⮚ Built experience supporting security-conscious environments through implementation of endpoint security solutions, identity security policies, monitoring platforms, email security systems, backup and recovery solutions, and operational security practices designed around modern cloud-first organizations;
⮚ Continued investing heavily in professional development through certifications and independent study, covering Microsoft Azure administration and architecture, AWS cloud infrastructure, infrastructure automation, scripting with PowerShell and Bash, and security operations practices used in modern IT environments.
My background working in both customer-facing and technical roles has given me strong communication skills, adaptability, and the ability to work effectively in remote environments where ownership and reliability matter. I work comfortably with both technical teams and non-technical stakeholders, and I genuinely enjoy solving operational problems that make organizations run more efficiently and securely.
I’d be happy to discuss how I can help support your business.
Network Security
Virtualization
System Administration
Network Monitoring
Network Administration
Network Access Control
Routing
Server Virtualization
Server Administration
Serverless Computing
Wireless Security
Information Security Threat Mitigation
Cyber Threat Intelligence
Content Management
Cybersecurity Monitoring
Erika H.
Atlanta, Georgia
$30/hr
5.0
11 jobs
Dynamic digital entrepreneur and community builder specializing in wellness & personal development. I help online coaches, course creators, and wellness brands grow engaged communities through strategic content, social media, and platform optimization (Skool, Facebook Groups, Discord).
What I Deliver:
• Community Growth: Built Skool wellness community 0→10+ active members (Month 1)
• Content Creation:AI-assisted copywriting, social calendars, email sequences (followers→clients)
• Platform Management: Daily moderation, events, high-retention onboarding
• Wellness Expertise: Fitness routines, habit systems for lifestyle brands
Why Hire Me:
• Self starter managing own business + client work (proven multi tasking)
• US-timezone flexible
• Fast learner because I master your tools (Notion, Canva, Zapier) instantly
Perfect For:
• SaaS platforms (Skool, Circle)
• Wellness coaches scaling communities
• Digital creators building growth systems
Available NOW: 20-30hr/wk contracts, retainers, projects. Let's build your thriving community!
Community Management
Social Media Management
Content Creation
Digital Marketing
Facebook Ad Campaign
Facebook Ads Manager
Content Audit
Email Marketing
Copyright
Virtual Assistance
Project Management
Community Development
Community Engagement
Community Goals & KPIs
Personal Administration
Christine Dior J.
Olongapo, Philippines
$9/hr
5.0
77 jobs
Feeling overwhelmed by time-consuming tasks?
I got you.
💎 100% Job Success Score | Top Rated
🌟 6+ years of Content & Community Moderation
𝙝𝙚𝙧𝙚'𝙨 𝙨𝙤𝙢𝙚𝙩𝙝𝙞𝙣𝙜 𝙄 𝙘𝙖𝙣 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪 𝙬𝙞𝙩𝙝 👇👇👇
🔥𝘼𝘿𝙈𝙄𝙉𝙄𝙎𝙏𝙍𝘼𝙏𝙄𝙑𝙀 𝙏𝘼𝙎𝙆𝙎
Proficient in managing time, priorities, and data adeptly while seamlessly multitasking across various tasks to consistently meet deadlines
● Data Entry
● Microsoft Excel
● Google Sheets
● Data Analysis
● Microsoft Excel
● Google Sheets
● Google Workspace
● Microsoft Office ( word, excel, PPT)
● Video Uploads
🔥𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 (𝙀𝙈𝘼𝙄𝙇 & 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏)
Deliver exceptional customer service by efficiently handling email and chat support, and promptly addressing inquiries and concerns.
● Zendesk
● Gmail for Business
● Skool
● Slack
● Hubspot
🔥𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏
Proficiently manage and curate engaging social media content while analyzing metrics to enhance audience engagement.
● Content Creation
● Audience Engagement
● Graphic Design
🔥𝙈𝙊𝘿𝙀𝙍𝘼𝙏𝙄𝙊𝙉
Overseeing online communities through Facebook Groups admin tools, Reddit moderation tools, or dedicated community management platforms, ensuring compliance with guidelines, and fostering positive interactions.
● Forum and Content Moderation
● Community Management
● Facebook Group Management
● Social Media Moderation
🔥𝙈𝘼𝙍𝙆𝙀𝙏𝙄𝙉𝙂
● Copywriting
● Lead Generation
● Email Marketing
● Cold Calling
💎 𝙎𝙊𝘾𝙄𝘼𝙇𝙎
● Skool
● Facebook
● Instagram
● X (Twitter)
● LinkedIn
● TikTok
● YouTube
● Discord
● Reddit
🛠️ 𝙏𝙊𝙊𝙇𝙎
● Gmail, Slack, Microsoft Teams, Zoom, Google Meet, Skype, Click up
● Asana, Trello, Google Calendar
● Canva, Capcut
● Google Drive, Dropbox, OneDrive, Google Docs, Microsoft Office 365
● Zendesk
● Mailchimp
● Sprout Social
● Grammarly, ChatGPT, Quillbot, Co-pilot
● Loom
● Discord
● Jarvee
● Metricool
● Gorgias
● Vimeo
● GHL
● Hubspot
● Jarvee
● Kajabi
● Circle
🟢Sounds like a fit? Then
💬 send me a DM via Upwork Message
🤙 set up a Discovery Call
𝘾𝙇𝙄𝘾𝙆 "𝙃𝙄𝙍𝙀", send an 𝙄𝙉𝙑𝙄𝙏𝙀 or send an 𝙊𝙁𝙁𝙀𝙍 on Upwork
Canva
Real Estate
Community Moderation
Content Moderation
Customer Service
Administrative Support
Virtual Assistance
ChatGPT
Data Entry
Social Media Management
Forum Moderation
Zendesk
Email Support
Online Chat Support
Community Management
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